Control center operator job description
Updated March 14, 2024
10 min read
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Example control center operator requirements on a job description
Control center operator requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in control center operator job postings.
Sample control center operator requirements
- Associate's degree in Computer Science or related field
- Minimum two years of experience in a Control Center environment
- Knowledge of control center operations and procedures
- Proficiency in Microsoft Office Suite
- Knowledge of security protocols and systems
Sample required control center operator soft skills
- Excellent verbal and written communication skills
- Strong problem-solving and critical thinking skills
- Ability to work independently and as part of a team
- Ability to multitask and prioritize tasks
- High attention to detail and accuracy
Control center operator job description example 1
The AES control center operator job description
At AES, we raise the quality of life around the world by changing the way energy works. Everyone makes an impact every day in our small, global teams. Apply here to start an extraordinary career today.
AES CE's US Business (US SBU) is currently seeking a Control Room Operator (CRO)for the Palm Springs Remote Operating Control Center to provide monitoring and controls support to the 24/7 Remote Operations Control Center Team (ROCC). The CRO will report to the PS ROCC Team Lead. The goal of this position is to ensure safe operations, superior customer service, regulatory compliance, high productivity, and industry leading efficiency for AES CE's solar, wind, and BESS generation assets.
AES CE, a subsidiary of The AES Corporation, specializes in developing, owning, and operating utility scale PV solar projects, distributed generation PV solar projects, PV solar projects combined with battery energy storage systems (BESS), stand-alone battery energy storage projects and wind generation projects. AES CE currently has approximately 5,000 MW of solar, wind and storage projects in operation in the U.S., with an additional [1,000+] MW in construction and [4,000+] MW contracted or in development.
With a business goal to grow our operating portfolio to 15,000+ MW by 2025, and a development pipeline to support achieving that goal, now is an amazing time to join the AES CE team as it continues its exponential growth.
AES's mission is to accelerate the future of energy, together. We are a global, agile, cohesive organization with an employee engagement level akin to a startup company. AES businesses throughout the world are often recognized as great places to work. Our people share a passion to help meet the world's current and increasing energy needs, while providing communities and countries the opportunity for economic growth due to the availability of reliable, affordable electric power.
Safety First - Self-starter - Innovative Thinker - Driven by Excellence - Team Player - Accountable
If these characteristics describe key elements of who you are as a person, we want you as part of our team on this next phase of our exciting journey!
The successful candidate will have a depth of experience in renewable assets' remote operation centers, a track record of supervisory skills, and demonstrated ability to develop high performing teams. This position will be based at AES' Mountain View wind farm office in Palm Springs, CA.
Key Responsibilities:
Oversee the day-to-day operations of a growing fleet of utility-scale solar and wind assets Make required operational reports to various grid entities (Reliability Coordinator, Transmission Operator, Balancing Authority, Scheduling Coordinators) Adjust plant operating parameters (Real Power Generation, Voltage, Power Factor) as directed by the Balancing Authority, Transmission Operator, and Operations Management. Communicate with and dispatch field O&M personnel for troubleshooting support and outage scheduling Create and track corrective maintenance tickets Contribute to the development of plant-specific operating procedures incorporating all requirements from NERC, PPA's, IA's and relevant Functional Entities Assist in the onboarding and integration of new generation assets Contribute to a strict culture of regulatory compliance Obtain and maintain certifications that may be needed for further Control Center needs (i.e. PJM Generation)
Skills and Qualifications:
2+ years' experience in control center operations, preferably for renewable energy assets Experience in Wind Power (field or control center) is a plus Familiarity with NERC standards and impact on operations Ability to strictly follow operating procedures, without exception Familiarity with the maintenance of solar, Solar+Storage, stand-alone storage (battery) and wind generation assets Excellent communication skills (both verbal and written) Competency in plant processes, electrical and SCADA systems Ability to communicate clearly and effectively to manage critical situations Willingness to undergo regular training to ensure safe, reliable and compliant operations Reliable, punctual and capable of being trusted with significant, unsupervised responsibility B.S. in engineering or related discipline preferred or equivalent military (i.e. Navy Nuclear) or industry experience Ability to thrive within a small, agile and fast-growing team
Additional Requirements/Details:
Willingness to work twelve-hour rotating shiftwork where shifts cover a blend of weekdays, weekends, and holidays Occasionally work extra shifts to cover operator vacation, illness or other shift coverage needs
COMPENSATION:
Competitive base and variable pay. Excellent benefits.
AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
Safety comes first at AES. To protect the health and safety of our people, customers, communities and partners, and to provide and maintain a workplace that is free of known hazards, AES requires all newly-hired people or current AES people applying for U.S.-based role(s), to be fully vaccinated against COVID-19 or be willing to be fully vaccinated against COVID-19 by their date of hire. Except where prohibited by law or not specifically covered in a collective bargaining agreement, new hires and transfers will be required to provide proof of vaccination during onboarding and periodically thereafter. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities, as applicable.
AES CE's US Business (US SBU) is currently seeking a Control Room Operator (CRO)for the Palm Springs Remote Operating Control Center to provide monitoring and controls support to the 24/7 Remote Operations Control Center Team (ROCC). The CRO will report to the PS ROCC Team Lead. The goal of this position is to ensure safe operations, superior customer service, regulatory compliance, high productivity, and industry leading efficiency for AES CE's solar, wind, and BESS generation assets.
AES CE, a subsidiary of The AES Corporation, specializes in developing, owning, and operating utility scale PV solar projects, distributed generation PV solar projects, PV solar projects combined with battery energy storage systems (BESS), stand-alone battery energy storage projects and wind generation projects. AES CE currently has approximately 5,000 MW of solar, wind and storage projects in operation in the U.S., with an additional [1,000+] MW in construction and [4,000+] MW contracted or in development.
With a business goal to grow our operating portfolio to 15,000+ MW by 2025, and a development pipeline to support achieving that goal, now is an amazing time to join the AES CE team as it continues its exponential growth.
AES's mission is to accelerate the future of energy, together. We are a global, agile, cohesive organization with an employee engagement level akin to a startup company. AES businesses throughout the world are often recognized as great places to work. Our people share a passion to help meet the world's current and increasing energy needs, while providing communities and countries the opportunity for economic growth due to the availability of reliable, affordable electric power.
Safety First - Self-starter - Innovative Thinker - Driven by Excellence - Team Player - Accountable
If these characteristics describe key elements of who you are as a person, we want you as part of our team on this next phase of our exciting journey!
The successful candidate will have a depth of experience in renewable assets' remote operation centers, a track record of supervisory skills, and demonstrated ability to develop high performing teams. This position will be based at AES' Mountain View wind farm office in Palm Springs, CA.
Key Responsibilities:
Oversee the day-to-day operations of a growing fleet of utility-scale solar and wind assets Make required operational reports to various grid entities (Reliability Coordinator, Transmission Operator, Balancing Authority, Scheduling Coordinators) Adjust plant operating parameters (Real Power Generation, Voltage, Power Factor) as directed by the Balancing Authority, Transmission Operator, and Operations Management. Communicate with and dispatch field O&M personnel for troubleshooting support and outage scheduling Create and track corrective maintenance tickets Contribute to the development of plant-specific operating procedures incorporating all requirements from NERC, PPA's, IA's and relevant Functional Entities Assist in the onboarding and integration of new generation assets Contribute to a strict culture of regulatory compliance Obtain and maintain certifications that may be needed for further Control Center needs (i.e. PJM Generation)
Skills and Qualifications:
2+ years' experience in control center operations, preferably for renewable energy assets Experience in Wind Power (field or control center) is a plus Familiarity with NERC standards and impact on operations Ability to strictly follow operating procedures, without exception Familiarity with the maintenance of solar, Solar+Storage, stand-alone storage (battery) and wind generation assets Excellent communication skills (both verbal and written) Competency in plant processes, electrical and SCADA systems Ability to communicate clearly and effectively to manage critical situations Willingness to undergo regular training to ensure safe, reliable and compliant operations Reliable, punctual and capable of being trusted with significant, unsupervised responsibility B.S. in engineering or related discipline preferred or equivalent military (i.e. Navy Nuclear) or industry experience Ability to thrive within a small, agile and fast-growing team
Additional Requirements/Details:
Willingness to work twelve-hour rotating shiftwork where shifts cover a blend of weekdays, weekends, and holidays Occasionally work extra shifts to cover operator vacation, illness or other shift coverage needs
COMPENSATION:
Competitive base and variable pay. Excellent benefits.
AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
Safety comes first at AES. To protect the health and safety of our people, customers, communities and partners, and to provide and maintain a workplace that is free of known hazards, AES requires all newly-hired people or current AES people applying for U.S.-based role(s), to be fully vaccinated against COVID-19 or be willing to be fully vaccinated against COVID-19 by their date of hire. Except where prohibited by law or not specifically covered in a collective bargaining agreement, new hires and transfers will be required to provide proof of vaccination during onboarding and periodically thereafter. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities, as applicable.
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Control center operator job description example 2
Cedars-Sinai control center operator job description
**Grow your career at Cedars-Sinai!**
When the work you do every single day has a crucial impact on the lives of others, every effort, every detail, and every second matters. This shared culture of passion and dedication pulses through Cedars-Sinai, and it's just one of the many reasons we've achieved our fifth-consecutive Magnet designation for nursing perfection. From working with a team of best-in-class healthcare professionals to using state-of-the-art facilities, you'll have everything you need to do something incredible-for yourself, and for others. Join us and discover why U.S. News & World Report has named us one of America's Best Hospitals!
**What will you be doing in this role?**
**Job Summary:**
Responsible for Security Department Command Center operation; answering telephones, dispatching Officers, documenting service calls, monitoring alarm systems, monitoring CCTV cameras and making emergency broadcasts.
**Educational Requirements:**
High School Diploma or GED required.
**Licenses:**
California Guard Card and California Driver License required.
**Experience:**
Prior Dispatcher and/or Command Center operations experience preferred. Must have typing skills and working knowledge of MS Word, MS Excel and MS Exchange. Must be able to prepare computer based reports and logs. Effective written and oral communication and interpersonal skills with the ability to deal with all levels of personnel, the general public, and patients in a professional and effective manner.
**Physical Demands:**
Constant use of both hands, arms and fingers in typing/reaching/handling/grasping while using radio, phone, computer, notepad, writing reports and other administrative tasks. Constant use of eyes (correctible vision to normal level required) to observe, read, interact with people and view security monitors. Climb stairs or ramps occasionally during shift. Occasionally bend/twist at waist/knees/neck to perform various duties, including lifting or carrying up to 40 lbs.
**Working Title:** Command Center Operator
**Department:** Security Plant Pro
**Business Entity:** Clinical & Support Services
**Job Category:** ,Facilities,Facilities
**Job Specialty:** Security
**Position Type:** Full-time
**Shift Length:** 8 hour shift
**Shift Type:** Day
Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.
When the work you do every single day has a crucial impact on the lives of others, every effort, every detail, and every second matters. This shared culture of passion and dedication pulses through Cedars-Sinai, and it's just one of the many reasons we've achieved our fifth-consecutive Magnet designation for nursing perfection. From working with a team of best-in-class healthcare professionals to using state-of-the-art facilities, you'll have everything you need to do something incredible-for yourself, and for others. Join us and discover why U.S. News & World Report has named us one of America's Best Hospitals!
**What will you be doing in this role?**
**Job Summary:**
Responsible for Security Department Command Center operation; answering telephones, dispatching Officers, documenting service calls, monitoring alarm systems, monitoring CCTV cameras and making emergency broadcasts.
**Educational Requirements:**
High School Diploma or GED required.
**Licenses:**
California Guard Card and California Driver License required.
**Experience:**
Prior Dispatcher and/or Command Center operations experience preferred. Must have typing skills and working knowledge of MS Word, MS Excel and MS Exchange. Must be able to prepare computer based reports and logs. Effective written and oral communication and interpersonal skills with the ability to deal with all levels of personnel, the general public, and patients in a professional and effective manner.
**Physical Demands:**
Constant use of both hands, arms and fingers in typing/reaching/handling/grasping while using radio, phone, computer, notepad, writing reports and other administrative tasks. Constant use of eyes (correctible vision to normal level required) to observe, read, interact with people and view security monitors. Climb stairs or ramps occasionally during shift. Occasionally bend/twist at waist/knees/neck to perform various duties, including lifting or carrying up to 40 lbs.
**Working Title:** Command Center Operator
**Department:** Security Plant Pro
**Business Entity:** Clinical & Support Services
**Job Category:** ,Facilities,Facilities
**Job Specialty:** Security
**Position Type:** Full-time
**Shift Length:** 8 hour shift
**Shift Type:** Day
Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.
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Control center operator job description example 3
U.S. Bank control center operator job description
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we're one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job Description
Assists in the implementation of an effective risk management framework. Monitors systems, databases, information, processes or procedures. Identifies and escalates matters requiring attention to the appropriate area. Performs work on projects and initiatives, and assists in the assessment and implementation of internal policies and procedures to ensure compliance with laws and regulations. Coordinates the collection and/or compilation of data, and compiles and provides reports. May assist in report development and analyzing data. Provides guidance, support and recommendations to Lines of Business and assists in the implementation of Risk/Audit/Compliance initiatives.
Shift Schedule 1: 3:30 PM-12:00 AM CST Monday-Friday, 10% shift premium
Shift Schedule 2: 3:30PM-12:00AM CST Tuesday-Saturday, 10% shift premium
Shift Schedule 3: 11:30PM-8:00AM or 10AM CST, TBD Schedule but will include at least one weekend day, 15% shift premium
Basic Qualifications
* High school diploma or equivalent
* One to two years of applicable experience
Preferred Skills/Experience
* Security/military/police background preferred
* Call center background preferred
* Basic knowledge of operations, products/services, systems, and risks/controls applicable to assigned area
* Basic understanding of applicable laws, regulations, financial services, and regulatory trends
* Well-developed analytical skills
* Ability to research and manage multiple projects and deadlines simultaneously
* Strong PC skills, particularly word processing, spreadsheet, databases, and presentations
* Effective verbal and written communication skills
* The working model for these roles are onsite in Saint Paul, MN or Gresham, OR
Tag: INDMO
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com.
EEO is the Law
Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal EEO is the Law poster.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.
Job Description
Assists in the implementation of an effective risk management framework. Monitors systems, databases, information, processes or procedures. Identifies and escalates matters requiring attention to the appropriate area. Performs work on projects and initiatives, and assists in the assessment and implementation of internal policies and procedures to ensure compliance with laws and regulations. Coordinates the collection and/or compilation of data, and compiles and provides reports. May assist in report development and analyzing data. Provides guidance, support and recommendations to Lines of Business and assists in the implementation of Risk/Audit/Compliance initiatives.
Shift Schedule 1: 3:30 PM-12:00 AM CST Monday-Friday, 10% shift premium
Shift Schedule 2: 3:30PM-12:00AM CST Tuesday-Saturday, 10% shift premium
Shift Schedule 3: 11:30PM-8:00AM or 10AM CST, TBD Schedule but will include at least one weekend day, 15% shift premium
Basic Qualifications
* High school diploma or equivalent
* One to two years of applicable experience
Preferred Skills/Experience
* Security/military/police background preferred
* Call center background preferred
* Basic knowledge of operations, products/services, systems, and risks/controls applicable to assigned area
* Basic understanding of applicable laws, regulations, financial services, and regulatory trends
* Well-developed analytical skills
* Ability to research and manage multiple projects and deadlines simultaneously
* Strong PC skills, particularly word processing, spreadsheet, databases, and presentations
* Effective verbal and written communication skills
* The working model for these roles are onsite in Saint Paul, MN or Gresham, OR
Tag: INDMO
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com.
EEO is the Law
Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal EEO is the Law poster.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.
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Updated March 14, 2024