Below we've compiled a list of the most important skills for a control center operator. We ranked the top skills based on the percentage of control center operator resumes they appeared on. For example, 15.9% of control center operator resumes contained emergency as a skill. Let's find out what skills a control center operator actually needs in order to be successful in the workplace.

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15 Essential Control Center Operator Skills For Your Resume And Career

1. Emergency

An emergency is a situation or condition that poses a great risk to the health, wealth, or property of someone. An emergency can be affecting the health of a person, like a heart attack, or it may even be a natural disaster, e.g. an earthquake. Emergencies can take place at home or at workplaces and they need immediate intervention to prevent the danger.

Here's how emergency is used on control center operator resumes:
  • Performed emergency dispatcher duties and directed the response of law enforcement patrols to accidents or incidents for preliminary or complete investigation.
  • Received incoming telephone and alarm system calls regarding emergency and non-emergency police, fire and ambulance service.
  • Report incidents or suspicious activity to client representatives, company management, and Emergency Response Team members.
  • Coordinate emergency responses utilizing communication devices, such as phones, 2-way radio and email notification.
  • Ensured emergency action information was disseminated to various aerial port work centers and key personnel.

2. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how logistics is used on control center operator resumes:
  • Analyzed logistics coordination and manifests cargo/passengers through the use of the Global Air Transportation Execution System to any aircraft destination.
  • Worked directly with the Secret Service and presidential transportation detail to coordinate intricate logistics measures.
  • Directed logistics and administrative support; monitored discipline and morale.
  • Provided sustained, effective and timely support of strategic and tactical logistics for U.S.
  • Plan daily the entire logistics of there travel and security.

3. Clearance

Here's how clearance is used on control center operator resumes:
  • Received and monitored aircraft space allocations and requested down range clearance for explosives and other high visibility cargo.
  • Maintained a SSBI Security clearance from the Department of Defense.
  • De-energized and isolated equipment according to established clearance procedures to facilitate safe maintenance and/or repair of equipment.
  • Demonstrated expertise collaborating with work centers, aircrew, wing, and border clearance agencies in mission information and requirements.
  • Mitigated pilot workload and coordinated clearance with controlling agency; airspace crisis averted.

4. Incident Reports

An Incident Report, in a medical facility such as hospitals and nursing homes, is a type of paperwork filled out immediately after and in the case of an incident of some sort, with the goal of describing the incident and its consequences, as well as the measurements taken after or during the incident, as well as any other information relevant to said incident. Such an incident might be a patient acting out or a patient being injured.

Here's how incident reports is used on control center operator resumes:
  • Prepare accurate/chronological incident reports and conduct preliminary investigations.
  • Prepare detailed incident reports for submission.
  • Organized and reviewed security forces blotter, incident reports, and other necessary shift level correspondences.
  • Scrutinized, reviewed, and aided with preparation and maintenance of security forces incident reports.
  • Complete incident reports as required for all high priority incidents within the CMMS.

5. Procedures

Procedures are the established ways to perform a certain task. It is like an action plan for a team to perform their duties. It's like a map that can save one from being confused or roaming about while attempting to achieve a goal. When an organization uses procedures, it promotes positive practices and sets a good precedent

Here's how procedures is used on control center operator resumes:
  • Developed and recommended policies, procedures, and instructions affecting logistical support, cradle-to-grave life cycle management, and operations.
  • Created operator processes, procedures, policy, and related documentation for NOCC operations detailing and defining operator practices.
  • Conducted deficiency and Failure Analysis while troubleshooting, recommending, and developing new loss prevention and safety procedures.
  • Monitored alarm panel for installation facilities and maintained the security of those facilities through competency with anti-robbery procedures.
  • Storm management procedures for massive outage events by determining alternate sources of power delivery and associated switching.

6. Security Systems

A security system refers to any device that can perform security operations such as surveillance, access control, alarm, or intrusion control in a facility or area through a system of components and multifunctional devices designed to protect people and the property against a variety of hazards including crime, arson, accidents, espionage, sabotage, subversion, and attack. A security system also detects several other threats, including smoke, carbon monoxide poisoning, and water damage.

Here's how security systems is used on control center operator resumes:
  • Recorded security system alarms, facilities and security system/equipment deficiencies, and other occurrences for appropriate follow-up.
  • Monitor the security systems CCTV and Life Safety Systems of four buildings in the city of San Francisco.
  • Oversee security systems status through continuous monitoring of closed circuit TV (CCTV) and display terminals.
  • Inspect alarm summaries and conduct test of electronic security systems.
  • Achieved and conducted effective surveillance of access control using a working knowledge of electronic security systems (Closed Circuit T.V.

7. Cctv

CCTV stands for closed-circuit television. It is a technique in which cameras placed in specific places record video portrayals and transmits them to monitors with only a few people accessing them.

Here's how cctv is used on control center operator resumes:
  • Monitor CCTV for any unauthorized activity and generate reports when required.
  • Monitor 300+ CCTV cameras for HST Main State and 17 other states to monitor the activities at the Consular Affairs offices.
  • Monitor intrusion detection system; respond, assess and reset alarms; monitor CCTV, monitor and control vehicle access.
  • Controlled all communications and surveillance via CCTV, radio systems, 911 system and California Law Enforcement Telecommunications System.
  • Used CCTV, data logs, card access logs and alarm inputs to carry investigations and produce precise reports.

8. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how data entry is used on control center operator resumes:
  • Operated keyboard and other data entry device to enter data into computer or onto magnetic tape and disk.

9. Access Control

Access controls have meticulously designed authorization features that ensure that only those who are registered within the company are granted access. In this way, companies and the relevant parties are at ease about the potential misuse of data.

Here's how access control is used on control center operator resumes:
  • Monitored and controlled alarm/access control systems; facilitated security related communications, and coordination of aircraft and ground operations emergencies.
  • Operate computerized alarm, access control and alarm monitoring equipment.
  • Monitor automated access control and video surveillance systems.
  • Assist all security posts and security officers with access control, employee records, and general information.
  • Obtained identification of contractors and monitored sign in/out charts as part of access control.

10. Scada

SCADA stands for "supervisory control and data acquisition." This refers to a series of connected devices, both through the hardware itself and the software inside, that monitor the operations of a business. Most importantly, SCADA allows users to receive and analyze data from a manufacturing or power plant in real-time.

Here's how scada is used on control center operator resumes:
  • Review SCADA reports daily and make decision based on analysis in order to improve efficiency throughout the cooperative.
  • Monitor and control SCADA and any power outages in GVEC service area.
  • Work with ESCA, SCADA and Distribution Automation devices.
  • Monitor 400 wells via the SCADA computer program.
  • Initiate computer work orders to correct equipment or Supervisory Control and Data Acquisition (SCADA) system problems.

11. Alarm Systems

Alarm systems are designed to detect intrusion, unauthorized entry into a property. Security alarms are used in commercial, residential, industrial, and military estates for protection against intruders, theft and property damage. Intrusion alarm systems may also be combined with CCTV systems to record the activities of intruders. They can also be used as an interface to access control systems for electrical doors.

Here's how alarm systems is used on control center operator resumes:
  • Monitored cameras and alarm systems for the both the OCPS Community, Retrieved and transcribed video information, as requested.
  • Monitored alarm systems for alarm signals and responded to alarms using the information provided in instruction screens.
  • Monitor alarm systems to detect emergencies such as fires and illegal entry into the installation.
  • Conducted monthly report of alarm systems test and provided a detailed spreadsheet to management.
  • Monitored various alarm systems and would troubleshoot problems as they arose.

12. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how payroll is used on control center operator resumes:
  • Supervised Time Administration Associate In weekly Payroll process
  • Service Center Controller Oversaw and directed all retail accounts payable, accounts receivable, payroll, and bank reconciliation.
  • Supervised administrative staff of ten, including A/P, A/R, Billing, Payroll, and Office Manager.
  • Supervised staff of nine in accounting, billing, accounts payable, accounts receivable, and payroll.
  • Completed employee payroll, accounts receivable and payable, and assisted Human Resources.

13. Financial Statements

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how financial statements is used on control center operator resumes:
  • Prepared monthly financial statements, budget analysis and projected cash flow requirement reports.
  • Supervised a staff of seven to develop the financial statements for the fourteen units.
  • Completed monthly close, prepared financial statements, developed monthly forecast and annual budget.
  • Oversee the accounting process including the preparation and analysis of financial statements.
  • Led the annual property audit and issued tax basis financial statements.

14. Facility

A facility is a location where different operations take place. For example, military and athletic events take place in military and sports facilities. In a nuclear test facility, physicists focus on nuclear research. We can use the word to refer to structures, buildings, and resources that individuals offer for a specific function. Shopping facilities, for instance, are locations where we can purchase goods. Medical facilities may refer to either medical devices or a physical structure. A facility can be used to describe an installation or any other building which is a location where something can be done. It can also be an example of a commercial or administrative building such as a resort, school, office facility, sports stadium, or convention center.

Here's how facility is used on control center operator resumes:
  • Secured facility by observing all audio/visual monitors, and operating all electric doors entering and exiting the building.
  • Operated over 80 surveillance cameras to monitor the interior and exterior of Northrop Grumman government facility.
  • Distribute Mail throughout facility and handle incoming/outgoing faxes.
  • Provide tours of Tech Control Facility to all levels of military and civilian personnel explaining daily operations and functions of equipment.
  • Perform security checks on all outgoing and incoming material, and perform facility security and patrol duties as designated.

15. EMS

Emergency Medical Services, also known as EMS, is an emergency medical response system that provides stabilization and urgent preclinical and on-site treatment for serious illness and injury, as well as the transportation of patients who are unable to transport themselves to a definite health care center. The main objective of EMS is to provide emergency medical treatment to those who need urgent medical attention and to properly treat the patient's condition and transport them to a suitable health center or medical facility.

Here's how ems is used on control center operator resumes:
  • Communicate and interact with United States Coast Guard, local EMS, Fire, and Law Enforcement personnel when required.
  • Coordinated appropriate responses with local Police Departments, Fire Departments and EMS.
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The eight most common skills based on Control Center Operator resumes in 2022.

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Real Examples Of Control Center Operator Resumes That Use These Skills

List Of Skills To Add To Your Control Center Operator Resume

According to recent trends, the most relevant control center operator Resume Keywords for your resume are:

  • Emergency
  • Logistics
  • Clearance
  • Incident Reports
  • Procedures
  • Security Systems
  • Cctv
  • Data Entry
  • Access Control
  • Scada
  • Alarm Systems
  • Payroll
  • Financial Statements
  • Facility
  • EMS
  • CNC
  • Surveillance Equipment
  • Daily Activities
  • Law Enforcement
  • Hvac
  • Appropriate Personnel
  • Property Damage
  • Circuit Television
  • Alarm Activations
  • Computer System
  • Nuclear Power
  • C-Cure
  • Physical Security
  • Management System
  • Security Staff
  • Usaf
  • Communications Equipment
  • Accurate Records
  • Setup
  • Fire Department
  • Lenel
  • Computer Programs
  • Incident Response
  • Security Officers
  • Windows
  • CPR
  • Telephone Calls
  • DOD
  • Daily Operations
  • Critical Information
  • Terminal Operations

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Online Courses For Control Center Operators

One of the best ways to acquire the skills needed to be a control center operator is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since control center operators benefit from having skills like emergency, logistics, and clearance, we found courses that will help you improve these skills.

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Access Controls
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Welcome to Access Controls! The Access Controls Course provides information pertaining to specify what users are permitted to do, the resources they are allowed to access, and what operations they are able to perform on a system. Access Controls help managers limit and monitor systems use at a user level or group membership. You will understand the different access control systems and how they should be implemented to protect the system and data using the different levels of confidentiality, int...

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Most Common Skills For Control Center Operators

RankControl Center Operator SkillPercentage
1Emergency15.9%
2Logistics5.6%
3Clearance5.2%
4Incident Reports4.8%
5Procedures4.8%
6Security Systems4.7%
7Cctv4.7%
8Data Entry4.6%
9Access Control4.5%
10Scada3.9%
11Alarm Systems3.7%
12Payroll3.7%
13Financial Statements2.9%
14Facility2.7%
15EMS2.7%
16CNC2.5%
17Surveillance Equipment2.5%
18Daily Activities2.3%
19Law Enforcement1.6%
20Hvac1.5%
21Appropriate Personnel1.4%
22Property Damage1.4%
23Circuit Television1.2%
24Alarm Activations1.1%
25Computer System1%
26Nuclear Power0.9%
27C-Cure0.8%
28Physical Security0.7%
29Management System0.5%
30Security Staff0.5%
31Usaf0.5%
32Communications Equipment0.5%
33Accurate Records0.5%
34Setup0.5%
35Fire Department0.5%
36Lenel0.5%
37Computer Programs0.4%
38Incident Response0.4%
39Security Officers0.3%
40Windows0.3%
41CPR0.3%
42Telephone Calls0.3%
43DOD0.3%
44Daily Operations0.2%
45Critical Information0.2%
46Terminal Operations0.2%

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