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Working As a Control Room Supervisor

  • Communicating with Supervisors, Peers, or Subordinates
  • Monitor Processes, Materials, or Surroundings
  • Organizing, Planning, and Prioritizing Work
  • Getting Information
  • Scheduling Work and Activities
  • Make Decisions

  • Stressful

  • $71,000

    Average Salary

What Does A Control Room Supervisor Do At Omni Hotels

* To be thoroughly acquainted with all check-in policies and procedures.
* To be experienced with various guest scenarios.
* To be familiar with all technical equipment related to the Front Desk.
* To be familiar with all hotel facilities and offerings.
* To understand the influence and importance of all departments on the Front Desk.
* Broad knowledge of Epitome, Synergy and Vingcard systems.
* Familiar with all reservation special packages.
* Understand all radio codes and emergency procedures

What Does A Control Room Supervisor Do At Holcim

* KEY RESPONSIBILITIES
* Effectively supervise, direct, and coach Cement Technicians.
* The short and mid-term scheduling and supervision of the plant production while maintaining quality, environmental, and safety are the prime tasks.
* The incumbent is responsible to monitor the performance relative to the plant production parameters and targets.
* Responsible for maintaining a positive morale of all employees on their team.
* Knowledgeable in all facets of operation in the cement plant while demonstrating competence in all aspects of control room operation..
* Support coaching and development through training and communication to develop personnel into full functioning team members.
* Assesses the performance of their direct reports through regular discussions, objectives, mid-year, and year-end performance reviews.
* Must ensure that all subordinates are working and promoting safety at all times through daily, weekly, and monthly safety meetings, on the job coaching, and by taking a leadership role in the plant safety program.
* Ensure that the plant is operating in compliance with all operating permits and other regulatory requirements.
* Specific Accountabilities
* Incumbents will be required to successfully complete the Operator training program, in which, will include travel requirements.
* Production of clinker and cement quantities as per budget.
* Optimization of equipment utilization in cooperation with the process and Area teams.
* Working with the Area Leaders to oversee the development of equipment checklists / inspections, production training and standard operating procedures.
* Adhere to product quality standards and environmental compliance.
* Maintain and improve good employee relations.
* Promote and implement safe working practices and conditions.
* Ensure that safety meetings are held and plant rules are followed.
* Act as the Plant Emergency Response Coordinator as well as contact person for emergency response personnel and/or regulatory agency representatives.
* Maintains a working relationship with other departments so that all aspects of the operation pertaining to the Operations Department are dovetailed in a logical and smooth fashion.
* Must be able to operate PC’s, operation, and process computers.
* Must know capacity and production rates of all major pieces of equipment.
* Must keep a running log of the shifts activities.
* This is to include equipment down time and reasons, quality information, and a general report of the shifts operation.
* Must actively participate as a member of the Continuous Improvement Team.
* Responsible for sharing his or her cement experiences with the rest of the Production group, while remaining open-minded to selecting and utilizing the experiences of others.
* Exercise leadership over an area of the plant i.e: directing various Area Leaders and supervising Cement Technicians, ensuring processes within the area are operated safely and efficiently.
* Other duties as assigned
* RELATIONSHIPS WITH OTHER JOBS
* Cement Technicians assigned to Operations report to the Operation Leader.
* The Operation Leader reports to the Process & Quality Area Manager.
* The Process & Quality Area Manager reports to the Plant Manager

What Does A Control Room Supervisor Do At Omni Hotels

* To be thoroughly knowledgeable of all room types.
* To block and pre-register all arriving reservations.
* Oversee room inventory and ensure proper blocking strategies are in place.
* Must be able to train new associates.
* Oversees execution of ICI procedure Mon – Friday (Weekends when scheduled)
* Receives in-house reservations inquiries.
* Reviews resumes for group blocking
* Attends Revenue Management meetings
* Assists with development of FD sold out night strategies
* Checks the Front Office cancellation e-mail on an hourly/daily basis
* To have a thorough understanding of hotel occupancy trends.
* Familiar with all reservation special packages and procedures.
* Understand Select Guest program and VIP procedures.
* To be familiar with the Housekeeping department’s policies and procedures.
* To be familiar with the Front Office department’s policies and procedures.
* To be familiar with the Reservations department’s policies and procedures.
* To be thoroughly knowledgeable of our PMS and CRS, with a broad knowledge of Epitome.
* To be thoroughly acquainted with all check-in and check-out procedures and policies.
* To be thoroughly acquainted with the AM and PM checklist.
* To appropriately protect confidential guest information and guest room key access according to front

What Does A Control Room Supervisor Do At Omni Hotels Management Corp

* To be thoroughly knowledgeable of all room types.
* To have a thorough understanding of hotel occupancy trends.
* To be familiar with the Housekeeping departments policies and procedures.
* To be familiar with the Front Office departments policies and procedures.
* To be familiar with the Reservations departments policies and procedures.
* To have extensive knowledge with all technical equipment related to the Front Office, Housekeeping, and Reservations departments.
* To be familiar with all hotel facilities.
* To be familiar with the inter-relationship between the different departments.
* To be familiar with guest scenarios.
* To be familiar with general organization set-up.
* Hotel Specific Essential Functions: Must have full knowledge of the status of every guest room in the hotel.
* Must be able to convey information and ideas clearly.
* Must be able to utilize the computer software to input property specific data.
* Must be able to effectively utilize the computer software to analyze hotel trends.
* Must be able to effectively organize the rooms inventory according to hotel occupancy on a daily basis.
* Must be able to block all room reservations according to the guests preferences and hotel occupancy.
* Must be able to work with the sales department to help coordinate the blocking of group functions.
* Must be able to troubleshoot potential problem areas according to information found in data.
* Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
* Must be able to evaluate and select among alternative courses of action quickly and accurately.
* Must work well in stressful, high pressure situations.
* Must maintain composure and objectivity under pressure.
* Must have the ability to assimilate complex information, data, etc from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
* Must be able to maintain, organize, and analyze guest surveys.
* Must be able to work with and understand financial information and data, and basic arithmetic functions.
* Approach all encounters with guests and employees in a friendly, service oriented manner.
* Maintain regular attendance in compliance with standards, as required by scheduling which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
* Comply at all times with Standards and regulations to encourage safe and efficient hotel operations.
* Review PMS inventory and house count for availability and rates.
* Maintain and market special guest programs

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Control Room Supervisor Career Paths

Control Room Supervisor
Front Office Supervisor Front Office Manager General Manager
Account Manager
5 Yearsyrs
Front Office Supervisor Front Office Manager
General Manager
6 Yearsyrs
Front Office Supervisor Front Office Manager Office Manager
Operations Manager
7 Yearsyrs
Front Desk Supervisor Front Desk Manager General Manager
Operations Director
9 Yearsyrs
Front Desk Supervisor Front Desk Manager Office Manager
Practice Manager
9 Yearsyrs
Front Desk Supervisor Assistant General Manager Manager
Service Manager
6 Yearsyrs
Shift Manager Manager Store Manager
Branch Manager
6 Yearsyrs
Shift Manager Store Manager
Area Manager
7 Yearsyrs
Shift Manager Supervisor Assistant Manager
Assistant General Manager
5 Yearsyrs
Supervisor Manager Office Manager
Business Office Manager
7 Yearsyrs
Supervisor Store Manager Account Manager
Sales Account Manager
6 Yearsyrs
Operations Manager General Manager
General Manager Of Operations
8 Yearsyrs
Operations Manager Owner Facilities Manager
Director Of Facilities
11 Yearsyrs
Operations Manager Project Manager
Division Manager
8 Yearsyrs
Housekeeper Supervisor Environmental Services Supervisor Assistant Manager
Center Manager
6 Yearsyrs
Housekeeper Supervisor Owner Owner/Manager
Food And Beverage Manager
5 Yearsyrs
Housekeeper Supervisor Assistant General Manager
Director Of Front Office
5 Yearsyrs
Assistant Front Office Manager Account Manager Corporate Account Manager
Inside Sales Manager
6 Yearsyrs
Assistant Front Office Manager Restaurant Manager Area Supervisor
Security Manager
6 Yearsyrs
Assistant Manager Assistant Property Manager Assistant Business Manager
Business Account Manager
6 Yearsyrs
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Do you work as a Control Room Supervisor?

Top Skills for A Control Room Supervisor

  1. Front Desk
  2. Guest Satisfaction
  3. VIP
You can check out examples of real life uses of top skills on resumes here:
  • Received promotion based on overall front desk performance including creating multiple memorable moments through the use of personalized guest recognition/relationships.
  • Managed front office operations including payment oversight, guest satisfaction, and dispute resolution.
  • Develop and conduct all property tours for new hires, VIP guests, Board of Directors, and sales executives.
  • Advised client on safe operation of plant.
  • Supervised control room operations and four control room operators.

Control Room Supervisor Demographics

Gender

Male

55.3%

Female

35.5%

Unknown

9.3%
Ethnicity

White

58.2%

Hispanic or Latino

19.1%

Black or African American

11.5%

Asian

7.3%

Unknown

3.9%
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Foreign Languages Spoken

Spanish

57.6%

German

6.1%

Turkish

3.0%

Portuguese

3.0%

Bulgarian

3.0%

Macedonian

3.0%

Ilocano

3.0%

Russian

3.0%

Carrier

3.0%

Tagalog

3.0%

Cantonese

3.0%

Mandarin

3.0%

Norwegian

3.0%

Korean

3.0%
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Control Room Supervisor Education

Schools

University of Phoenix

18.1%

University of Central Florida

11.6%

Florida International University

9.4%

Johnson & Wales University

5.8%

Northern Arizona University

5.1%

California State University - Fullerton

4.3%

Georgia State University

4.3%

Indiana University - Purdue University Indianapolis

3.6%

University of Nevada - Las Vegas

3.6%

Thomas Edison State University

3.6%

San Diego State University

3.6%

Excelsior College

3.6%

University of Houston

3.6%

New Mexico State University

2.9%

University of North Carolina at Greensboro

2.9%

College of the Desert

2.9%

Big Bend Community College

2.9%

University of Florida

2.9%

Western Carolina University

2.9%

National University

2.2%
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Majors

Business

26.3%

Hospitality Management

15.3%

Health Care Administration

11.9%

Criminal Justice

6.6%

Management

5.0%

Psychology

3.7%

Communication

3.4%

Nuclear Engineering Technology

3.0%

General Studies

2.7%

Political Science

2.5%

Liberal Arts

2.3%

Computer Science

2.1%

Mechanical Engineering

2.1%

Engineering

2.1%

Marketing

2.1%

Accounting

2.1%

Kinesiology

1.8%

Human Resources Management

1.8%

Graphic Design

1.8%

Education

1.6%
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Degrees

Bachelors

48.0%

Other

25.7%

Associate

12.8%

Masters

7.6%

Certificate

3.9%

Diploma

1.0%

License

0.6%

Doctorate

0.4%
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Updated May 19, 2020