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Controller, operations, and human resources manager skills for your resume and career

Updated January 8, 2025
4 min read
Quoted experts
Nina Woodard,
Dr. Lilac Nachum Ph.D.
Below we've compiled a list of the most critical controller, operations, and human resources manager skills. We ranked the top skills for controller, operations, and human resources managers based on the percentage of resumes they appeared on. For example, 11.7% of controller, operations, and human resources manager resumes contained hris as a skill. Continue reading to find out what skills a controller, operations, and human resources manager needs to be successful in the workplace.

15 controller, operations, and human resources manager skills for your resume and career

1. HRIS

Here's how controller, operations, and human resources managers use hris:
  • Plan and direct the strategic and administrative functions for Benefits, Payroll, HRIS and standardized work in Aerospace organization.
  • Design and implement SAP HCM database module (HRIS) for USA, Canada, Mexico and Peru operations.

2. Payroll Processing

Here's how controller, operations, and human resources managers use payroll processing:
  • Helped install new payroll processing system with ADP TotalSource which includes health insurance, disability insurance, and workers comp insurance.
  • Implemented an efficient and self-serve payroll platform thereby reducing payroll processing & administration costs by 30%.

3. Performance Management

Here's how controller, operations, and human resources managers use performance management:
  • Implemented online, integrated performance management tool for compensation planning and goal management and performance reviews.
  • Create and implement strategy for employee relations, policies and practices, performance management, morale/motivation

4. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how controller, operations, and human resources managers use oversight:
  • Manage staff of three Senior HR Specialists and provide oversight of outsourced service provider for HR operational functions.
  • Led the employee relations, recruiting and risk management functions responsible for enterprise-wide Human Resources oversight across multiple geographical locations.

5. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how controller, operations, and human resources managers use continuous improvement:
  • Initiated, track and maintain key performance indicators to help reach objectives and drive continuous improvement.
  • Conducted problem resolution and continuous improvement activities on HR processes, issues, or projects.

6. Employee Development

Here's how controller, operations, and human resources managers use employee development:
  • Directed recruiting, selection, employee development, restructuring, organizational redesign, policy development/implementation, acquisitions integration and change management.
  • Created a highly effective employee development program that establish strong working relationships and mold diverse individuals into cohesive, results-oriented teams.

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7. Process Improvement

Here's how controller, operations, and human resources managers use process improvement:
  • Lead cross-functional teams on process improvements and improved reporting/analysis as both a project manager and subject matter expert.
  • Create continuous process improvement strategies within the HR Shared Services Center to increase consistency and efficiency in HR operations.

8. Human Resources Operations

Here's how controller, operations, and human resources managers use human resources operations:
  • Managed retail human resources operations supporting approximately 500 operating units and 15,000 retail and field staff associates.
  • Position reports operationally to the President, I/P and functionally through the Corporate Vice President, Human Resources Operations.

9. Shared Services

Here's how controller, operations, and human resources managers use shared services:
  • Managed IT shared services resource pool with over 200 resources working on 50+ invest projects while keeping the lights on.
  • Processed $223 million annual gross earnings and created corporate shared services operation for 3,000 employees for JOA.

10. Service Delivery

Service delivery means, having any contact with the public administration during which customers including citizens, residents, or firms, require or give data, handle their problems and perform their duties.

Here's how controller, operations, and human resources managers use service delivery:
  • Managed the design, development, and coordination of deploying enhancements to the integrated service delivery model.
  • Identify and escalate complex issues to ESC Manager, or Service Delivery Team Consultants as needed.

11. Data Integrity

Data integrity denotes the consistency or accuracy validation of data in the whole lifecycle of data. It ensures the security of traceability and search-ability of all data in a person's device to the source.

Here's how controller, operations, and human resources managers use data integrity:
  • Created database controls for access and consistency, maintaining data integrity.
  • Worked with database engineers to ensure data integrity.

12. Reconciliations

Here's how controller, operations, and human resources managers use reconciliations:
  • Supervised or prepared monthly journal entries and prepared general ledger reconciliations.
  • Prepared local depository bank reconciliations and maintained bank reconciliation.

13. PeopleSoft

Here's how controller, operations, and human resources managers use peoplesoft:
  • Implemented Manager Self-Service components of PeopleSoft HR.
  • Serve on Corporate HRMS Committee, implementing PeopleSoft for organization (US and abroad).

14. FLSA

Here's how controller, operations, and human resources managers use flsa:
  • Managed compliance review of FLSA classification and analyzed headcount and turnover reports and provided recommendations to management regarding appropriate headcount actions.
  • Processed employee-related information including garnishments, benefit deductions, time-off requests and approve payroll registry in compliance with FLSA.

15. Succession Planning

Here's how controller, operations, and human resources managers use succession planning:
  • Reduced turnover by developing a streamlined hiring process, implementing an orientation program, and succession planning.
  • Managed performance programs including reviews, incentives and succession planning.
top-skills

What skills help Controller, Operations, And Human Resources Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What controller, operations, and human resources manager skills would you recommend for someone trying to advance their career?

Nina WoodardNina Woodard LinkedIn profile

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young controller, operations, and human resources managers need?

Dr. Lilac Nachum Ph.D.Dr. Lilac Nachum Ph.D. LinkedIn profile

Professor, International Business, Baruch College, City University New York

In light of the changes described in #1, the most apparent skills would be those related to digital employment. These will relate to both new opportunities, created digitally, as well as the transformation of brick and mortar jobs online. The former requires skills such as online management of supply chains, digital marketing, online sale, and the likes. These new jobs might require in addition to digital skills also heavy doses of creativity and entrepreneurship as new products and industries are being created and developed. In relation to the latter, the jobs themselves might be well established and familiar for some graduates but their delivery would be transformed in significant ways and require advanced digital skills related to the implementation of these activities.

What soft skills should all controller, operations, and human resources managers possess?

Thomas King

Department Chair, Director, Master of Accountancy Program, Professor, Accountancy, Case Western Reserve University

The ability to develop working relationships with a wide range of colleagues who have diverse skills.

What hard/technical skills are most important for controller, operations, and human resources managers?

Thomas King

Department Chair, Director, Master of Accountancy Program, Professor, Accountancy, Case Western Reserve University

The ability to extract information from unfamiliar data sets and then explain conclusions reached in a clear, persuasive manner.
Do you want to know more?
Read more about what experts have to say about controller, operations, and human resources manager

List of controller, operations, and human resources manager skills to add to your resume

Controller, operations, and human resources manager skills

The most important skills for a controller, operations, and human resources manager resume and required skills for a controller, operations, and human resources manager to have include:

  • HRIS
  • Payroll Processing
  • Performance Management
  • Oversight
  • Continuous Improvement
  • Employee Development
  • Process Improvement
  • Human Resources Operations
  • Shared Services
  • Service Delivery
  • Data Integrity
  • Reconciliations
  • PeopleSoft
  • FLSA
  • Succession Planning
  • Direct Reports
  • FMLA
  • Workers Compensation
  • SharePoint
  • SOX
  • Legal Compliance
  • Performance Reviews
  • Benefits Administration
  • Internal Controls
  • ADP
  • Regulatory Compliance
  • Journal Entries
  • Balance Sheet
  • A/R
  • Vendor Management
  • Hr Administration
  • Disciplinary Actions
  • CPA
  • A/P
  • I-9
  • Sales Tax
  • Financial Data
  • Tax Returns
  • EEO
  • Background Checks
  • Health Insurance
  • Financial Analysis
  • PTO
  • Life Insurance
  • Fixed Assets
  • QuickBooks
  • Bank Accounts
  • Hr Liaison
  • Exit Interviews

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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