What does a controls manager do?
The duties of a control manager depend on one's line of work or industry of employment. Typically, their responsibilities revolve around operating machines and equipment, devising strategies to optimize services, monitoring the progress of departments for smooth workflow operations, coordinating with the staff to determine daily goals, and conducting regular maintenance on machines to ensure productivity. A controls manager may also produce progress reports, answer inquiries, install and repair equipment, and address issues and problems, resolving them promptly to ensure a safe and efficient work environment for everyone.
Controls manager responsibilities
Here are examples of responsibilities from real controls manager resumes:
- Manage employees to ensure efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality.
- Implement ERP business systems, with emphasis on assisting with manufacturing system.
- Identify HIPPA relate data in ERP system and help build security roles for limit and appropriate access.
- Certify and disburse payroll, travel and relocation cash disbursement transactions.
- Aid in the implementation and testing for compliance with Sarbanes-Oxley certification.
- Handle general ledger, tax and financial responsibilities in addition to managerial oversight.
- Validate inventory record accuracy utilizing variance reporting and schedule cycle counting processes per SOX.
- Coordinate internal and external tasks between operations support team and directorate of logistics division to optimize staff productivity.
- Work collaboratively with other oversight functions to identify and implement consistent and effective approaches to risk and governance base activities.
- Perform location audits reviewing cashiering, warehousing, inventory, vending operations and payroll to identify outages and assign accountability.
- Develop improvement for SOX documentation process which include standardized workbooks, enhance test scripts, walk through documentation and SharePoint repository.
- Develop SharePoint tool to track outstanding issues and change items for business-own and 3rd party applications responsible for brokerage operations processes.
- Audit and correct errors in GL account transactions while implementing new accounting policies and procedures.
- Direct enhancement to incorporate MERS approval and notification for all litigation documents, to include requirements and UAT.
Controls manager skills and personality traits
We calculated that 8% of Controls Managers are proficient in Risk Management, Customer Service, and Oversight. They’re also known for soft skills such as Leadership skills, Management skills, and Time-management skills.
We break down the percentage of Controls Managers that have these skills listed on their resume here:
- Risk Management, 8%
Directed and developed internal control procedures for compliance, enterprise risk management, change management, quality assurance.
- Customer Service, 7%
Managed customer service for multiple departmental partners* Provide coordination with personnel to develop, communicate, and execute contingency plans
- Oversight, 6%
Work collaboratively with other oversight functions to identify and implement consistent and effective approaches to risk and governance based activities.
- Project Management, 6%
Coordinate personnel requirements and transport schedules with functional and project management; communicate status updates and change requests as required.
- Risk Assessments, 5%
Performed risk assessments and designed the IC plan and surveillance activities in the health center and all off-site facilities annually.
- Internal Controls, 4%
Reduced staff by streamlining accounting functions and eliminating unnecessary work processes and non-value added activities, while maintaining strong internal controls.
"risk management," "customer service," and "oversight" are among the most common skills that controls managers use at work. You can find even more controls manager responsibilities below, including:
Leadership skills. One of the key soft skills for a controls manager to have is leadership skills. You can see how this relates to what controls managers do because "top executives must be able to shape and direct an organization by coordinating policies, people, and resources." Additionally, a controls manager resume shows how controls managers use leadership skills: "provided leadership and project management to implement and improve internal controls over financial reporting and operations. "
Time-management skills. This is an important skill for controls managers to perform their duties. For an example of how controls manager responsibilities depend on this skill, consider that "top executives do many tasks concurrently to ensure that their work gets done and that the organization meets its goals." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a controls manager: "handled all quoting and outsourcing of cnc work when necessary to maintain on time delivery. ".
Communication skills. For certain controls manager responsibilities to be completed, the job requires competence in "communication skills." The day-to-day duties of a controls manager rely on this skill, as "top executives must be able to convey information clearly and persuasively." For example, this snippet was taken directly from a resume about how this skill applies to what controls managers do: "provided oversight to the areas of desktop, service desk, network services, application support, it support and telecommunications. "
Problem-solving skills. Another crucial skill for a controls manager to carry out their responsibilities is "problem-solving skills." A big part of what controls managers relies on this skill, since "top executives need to identify and resolve issues within an organization." How this skill relates to controls manager duties can be seen in an example from a controls manager resume snippet: "project lead for tetra chameleon accounting system upgrade as interim solution for year 2000 readiness pending japan oracle erp implementation. "
The three companies that hire the most controls managers are:
- JPMorgan Chase & Co.90 controls managers jobs
- J.P. Morgan26 controls managers jobs
- Zurich23 controls managers jobs
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Compare different controls managers
Controls manager vs. Manager of business services
Business Service Managers are administrative professionals who oversee different service-related functions in the company. They manage the teams involved in serving various functions. They ensure proper coordination between these teams. \They carefully allocate resources to cover their bases and ensure that services are available at all times. Business Service Managers prepare and draft policies and guidelines related to company services. They also ensure that these guidelines are properly cascaded and are followed by their constituents.
These skill sets are where the common ground ends though. The responsibilities of a controls manager are more likely to require skills like "risk assessments," "infection control," "erp," and "regulatory risk." On the other hand, a job as a manager of business services requires skills like "cpa," "business operations," "digital marketing," and "client facing." As you can see, what employees do in each career varies considerably.
Managers of business services really shine in the technology industry with an average salary of $110,546. Comparatively, controls managers tend to make the most money in the finance industry with an average salary of $110,088.managers of business services tend to reach similar levels of education than controls managers. In fact, managers of business services are 3.8% more likely to graduate with a Master's Degree and 0.3% more likely to have a Doctoral Degree.Controls manager vs. General manager of operations
General managers of operations are employed to oversee the overall operations of businesses. Their responsibilities include the improvement of the efficiency of the operations and overall management. They coordinate the primary performance goals for direct reporting functions and set the strategies for the organization. It is their responsibility to communicate strategy as well as results to employees. They also engage with the corporate officers in the strategic planning and development of the organization or enterprise.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that controls manager responsibilities requires skills like "risk management," "project management," "risk assessments," and "internal controls." But a general manager of operations might use other skills in their typical duties, such as, "develop team," "personnel processes," "training programs," and "r."
In general, general managers of operations achieve similar levels of education than controls managers. They're 2.2% less likely to obtain a Master's Degree while being 0.3% less likely to earn a Doctoral Degree.Controls manager vs. Business operations manager
Business operations managers are responsible for managing people, project delivery, operations, budget, and strategies to smoothly run the company. Their duties include helping in the production planning process, ensuring that key performance indicators are followed and production targets are achieved. Responsibilities of operation managers include managing stock control and inventory, monitoring budget changes, as well as reporting these changes to relevant parties. Also, they create and monitor teams and projects together with ensuring that health and safety regulations are followed. Additionally, they review workloads and manpower to make sure targets are met.
The required skills of the two careers differ considerably. For example, controls managers are more likely to have skills like "risk management," "risk assessments," "internal controls," and "internal audit." But a business operations manager is more likely to have skills like "business operations," "provide management," "kpis," and "business development."
Business operations managers earn the best pay in the technology industry, where they command an average salary of $114,890. Controls managers earn the highest pay from the finance industry, with an average salary of $110,088.business operations managers typically earn similar educational levels compared to controls managers. Specifically, they're 3.6% more likely to graduate with a Master's Degree, and 0.1% more likely to earn a Doctoral Degree.Controls manager vs. Operations support manager
Operations Support Managers are employees who handle different support initiatives for the employees or operations-related departments. These support initiatives may come in people management and upskilling, IT infrastructure assistance, or process improvement, among others. Operations Support Managers must have a deep understanding of company operations and the employees' needs. They manage processes and standards to ensure that company operations are fully supported and will not be disrupted. They resolve concerns and anticipate problems that may come. They can plan and create safeguards to ensure that such problems will not arise in the future.
Types of controls manager
Updated January 8, 2025
