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Convenience store manager skills for your resume and career

Updated January 8, 2025

3 min read

Quoted experts

Dr. Timothy Edwards,

Bruce Heiman Ph.D.

Below we've compiled a list of the most critical convenience store manager skills. We ranked the top skills for convenience store managers based on the percentage of resumes they appeared on. For example, 19.4% of convenience store manager resumes contained loss prevention as a skill. Continue reading to find out what skills a convenience store manager needs to be successful in the workplace.

15 convenience store manager skills for your resume and career

1. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how convenience store managers use loss prevention:

Reduced shrink by 35% by implementing improved internals controls (inventory and receiving) and loss prevention initiatives.
Supervised 10 employees, managed inventory, loss prevention and sales programs.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how convenience store managers use customer service:

Provided excellent customer service while maintaining the daily upkeep and cleanliness of convenience store operations.
Evaluated employee customer service performance and recommended changes conducive to providing excellent customer service.

3. Convenience Stores

Here's how convenience store managers use convenience stores:

Opened seven Texaco convenience stores across Venezuela and enhanced gas station profitability.
Tasked with gas station/convenience store operations.

4. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how convenience store managers use bank deposits:

Ordered groceries and supplies, daily paperwork and inventory, bank deposits and trained managerial candidates.
Complete daily paperwork, monitor cash and inventory, and make bank deposits.

5. Inventory Control

Here's how convenience store managers use inventory control:

Maintained Staple Convenience Items: Lottery, Tobacco, Snacks, Beverages, Coffee Program, Frozen Department and Inventory control.
Run and maintain a convenience store personnel and inventory control including alcohol orders and issues of checks at the store.

6. Food Safety

Here's how convenience store managers use food safety:

Monitor and keep in line with Board of Health food safety guidelines.
Performed assignment roles involving responsibilities in hard lines merchandise, grocery, food safety, and the overnight receiving process.

7. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how convenience store managers use pos:

Implement monthly promotions to ensure all POS advertising/signage are properly posted at the proper time.
Developed long term programs for employees ensuring commitment from managemnt and employees Updated all POS.

8. Food Service

The food service industry is a vast industry comprising of restaurants, caterers, cafeterias operating in institutions and any other business offering a meal not prepared at home. Foodservice operators require necessary utensils for preparing food for the consumers, foodservice distributors are the people who take care of this need for them.

Here's how convenience store managers use food service:

Manage food service; daily quality and quantity, track sales, supply use, and waste.
Supervised staff of approximately 12, including scheduling for the store and food services.

9. Customer Complaints

Here's how convenience store managers use customer complaints:

Handled customer complaints, completed daily paperwork and assembled daily deposits to bank.
Review customer/employee complaints and conflicts.

10. C-Store

Here's how convenience store managers use c-store:

Manage the operations of the C-store to ensure inventory is ordered accurately and received in good condition.
Handled all aspects of running a C-Store.

11. Merchandise Returns

Here's how convenience store managers use merchandise returns:

Planned budgets and authorized payments and merchandise returns.
Processed merchandise returns and exchanges.

12. Sales Reports

A sale report also known as the sales analysis report provides an overview of the situation of the sales within a company. It reveals various trends occurring in the sales numbers over a certain period. It also analyses the steps of the sales funnel, projects areas for improvement along with the performance of sales executives.

Here's how convenience store managers use sales reports:

Created sales reports the end of every month.
Provided and reviewed organized daily sales reports at meetings with company Chief Executive Officer, promotional and marketing departments.

13. Store Sales

Here's how convenience store managers use store sales:

Processed all store paperwork, including but not limited to - All store sales and retailed all store invoices.
Generated $17MM in Gatorade convenience-store sales in six markets.

14. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how convenience store managers use sales floor:

Supervised sales floor to ensure satisfactory employee/customer interaction and monitored changing rooms.
Manage and support sales floor execution by managing customer traffic and ensure enhanced customer experience.

15. Retail Store

Here's how convenience store managers use retail store:

Cashier (Part-time), Target Retail Store, Surfside Beach, SC
Participate in and supervise the preparation and accountability of retail store physical inventory and develop action plans to achieve expected results.

What skills help Convenience Store Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on convenience store manager resumes?

Dr. Timothy Edwards

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What soft skills should all convenience store managers possess?

Bruce Heiman Ph.D.

Professor of International Business, San Francisco State University

-Languages beyond English (fluency in written and oral)

-Ability to work collegially in a diverse cultural setting

-Ability to identify good problems on which to work in a competent manner

-Ability/flexibility to interact/work productively with people who have serious constraints on their time owing to other work or personal commitments/issues

-Some of my answers to Q1 above would also apply here

What hard/technical skills are most important for convenience store managers?

Bruce Heiman Ph.D.

Professor of International Business, San Francisco State University

-Analytical skills (ability to gather data, clean it, analyze it, write-up results and present on what the meaning of the analysis suggests for action (the last one is most important--"what does it really mean?"

-Some experience and skills with coding in any language (at the moment, Python or C++ are preferred, though Ruby on Rails is also good)

-Deep spreadsheet skills (pivot tables and macros, as examples).

-Relational database skills, including programming (e.g., MySQL)

-Data mining

-AI/Machine Learning experience

What convenience store manager skills would you recommend for someone trying to advance their career?

Steve Wages Ph.D.

Director, Cloverdale Center for Youth and Family, Faulkner University

I recommend they use this time to fill in the gaps, no pun intended, in their program of studies by expanding their knowledge base. All educational programs have gaps in the training, content areas which are not addressed adequately. For example, my counseling program was highly regarded, yet I had little to no content related to aging studies, parenting, or personal finances, etc. Further, the content of counseling programs is problem-centered or remedial, conceptually focused on tertiary prevention.

Consequently, graduates are not exposed to a large body of research and literature related to human development, individual wellness, and family strengths which would greatly inform and enhance their assessment and intervention strategies employed in counseling. I believe the more we can do to strengthen our understanding of healthy individual and family wellness, the better equipped we will be to address unhealthy relationships and family dynamics. Put another way, being well grounded in primary and secondary prevention will further equip the pastoral counselor's efforts at intervention. Again, use this time to acquire relevant knowledge and content that most counseling programs do not address extensively.

What type of skills will young convenience store managers need?

Dr. Barbara Davis

William J. Atkins Dean, Centenary College of Louisiana

Analysis - Graduates will need to analyze situations, identify the best choices, and seek solutions with the highest benefit to the organization.

Creativity - Graduates will need to possess critical and creative thinking skills.

Flexibility - Graduates must remain flexible to succeed in a highly changing environment.

What technical skills for a convenience store manager stand out to employers?

Kerem Cakirer Ph.D.

Senior Lecturer, Indiana University Bloomington

The labor market is not so different than any market with demand and supply. The demand from employers will shift towards more technical (software, coding, computer language programming) and analytical (problem solving on your own) skills than social skills overall. Being capable of writing or/and understanding computer languages will be a must have skill in the very near future. Communication skills over online platforms or social media platforms will play a huge role when employers are making a hiring decision. The data supports that businesses are using more online platforms than ever. I am projecting that there won't be any business travels or on-site client meetings in the near future. Exceling in different types of software, and being able to learn a new one easily, will become more important than people skills in businesses. Employers will seek for candidates, who are capable of achieving tasks in a more off-site (outside the office) environment through a deadline, and who can utilize multiple different softwares at their hand to solve business problems. As far as how the hiring process would go, we might see employers using artificial intelligence to make hiring decisions over some online platform soon. Essentially, this means that the candidates will be assessed with a more quantitative measure than ever. An evaluation measure by the AI, which will take soft and digital skills more into account.My final words are: The pandemic is still a burden to the humankind but the world will prevail. This year could be the inception of a new era in terms of how businesses run.

Do you want to know more?

List of convenience store manager skills to add to your resume

The most important skills for a convenience store manager resume and required skills for a convenience store manager to have include:

Loss Prevention
Customer Service
Convenience Stores
Bank Deposits
Inventory Control
Food Safety
POS
Food Service
Customer Complaints
C-Store
Merchandise Returns
Sales Reports

Store Sales
Sales Floor
Retail Store
Customer Relations
Performance Evaluations
Cash Control
Inventory Management
Customer Demand
Customer Inquiries
Cash Drawers
Groceries
Vendor Relations

Employee Scheduling
Sales Associates
Lottery Tickets
Store Policies
Quality Goods
Financial Statements
Financial Performance
Performance Reviews
Personnel Processes
Cash Registers
Store Appearance
Store Inventory

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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