What does a convenience store manager do?
Convenience store manager responsibilities
Here are examples of responsibilities from real convenience store manager resumes:
- Manage and maintain both inside and outside of the store and also order groceries, tobacco, etc.
- Develop and implement operational strategies utilizing less payroll expenses and allot hour usage to accomplish logistical and operational excellence.
- Implement monthly promotions to ensure all POS advertising/signage are properly post at the proper time.
- Prepare sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.
- Lead a team of in home geek squad agents that have the highest productivity in the company.
Convenience store manager skills and personality traits
We calculated that 19% of Convenience Store Managers are proficient in Loss Prevention, Customer Service, and Convenience Stores. They’re also known for soft skills such as Communication skills, Leadership skills, and Management skills.
We break down the percentage of Convenience Store Managers that have these skills listed on their resume here:
- Loss Prevention, 19%
Reduced shrink by 35% by implementing improved internals controls (inventory and receiving) and loss prevention initiatives.
- Customer Service, 15%
Provided excellent customer service while maintaining the daily upkeep and cleanliness of convenience store operations.
- Convenience Stores, 13%
Opened seven Texaco convenience stores across Venezuela and enhanced gas station profitability.
- Bank Deposits, 9%
Ordered groceries and supplies, daily paperwork and inventory, bank deposits and trained managerial candidates.
- Inventory Control, 6%
Maintained Staple Convenience Items: Lottery, Tobacco, Snacks, Beverages, Coffee Program, Frozen Department and Inventory control.
- Food Safety, 5%
Monitor and keep in line with Board of Health food safety guidelines.
Common skills that a convenience store manager uses to do their job include "loss prevention," "customer service," and "convenience stores." You can find details on the most important convenience store manager responsibilities below.
Communication skills. To carry out their duties, the most important skill for a convenience store manager to have is communication skills. Their role and responsibilities require that "top executives must be able to convey information clearly and persuasively." Convenience store managers often use communication skills in their day-to-day job, as shown by this real resume: "demonstrated excellent interpersonal and communication skills to manage peers and subordinates effectively. "
Leadership skills. Another soft skill that's essential for fulfilling convenience store manager duties is leadership skills. The role rewards competence in this skill because "top executives must be able to shape and direct an organization by coordinating policies, people, and resources." According to a convenience store manager resume, here's how convenience store managers can utilize leadership skills in their job responsibilities: "received extensive store management training and developed valuable leadership skills. "
Problem-solving skills. For certain convenience store manager responsibilities to be completed, the job requires competence in "problem-solving skills." The day-to-day duties of a convenience store manager rely on this skill, as "top executives need to identify and resolve issues within an organization." For example, this snippet was taken directly from a resume about how this skill applies to what convenience store managers do: "put customers first and resolved issues maintained up-to-date knowledge of store policies. "
Time-management skills. Another common skill required for convenience store manager responsibilities is "time-management skills." This skill comes up in the duties of convenience store managers all the time, as "top executives do many tasks concurrently to ensure that their work gets done and that the organization meets its goals." An excerpt from a real convenience store manager resume shows how this skill is central to what a convenience store manager does: "helped prepare bank deposits and insure they were made daily on time. "
The three companies that hire the most convenience store managers are:
- Mirabito23 convenience store managers jobs
- Goodwin Recruiting5 convenience store managers jobs
- Town Pump3 convenience store managers jobs
Compare different convenience store managers
Convenience store manager vs. Retail operation manager
A retail operation manager is an individual who is responsible for managing the daily operations of retail stores while maintaining their physical space tidy and organized. Retail operation manager must ensure proper staffing at all stores as well as train employees to enhance their job performance and retention. They are required to conduct inventory analysis to ensure optimal stock levels. Retail operation managers must also visit retail locations so that they can evaluate the sales performance and level of customer satisfaction of each store.
These skill sets are where the common ground ends though. The responsibilities of a convenience store manager are more likely to require skills like "customer service," "convenience stores," "food safety," and "c-store." On the other hand, a job as a retail operation manager requires skills like "retail operations," "payroll," "food handling," and "operational procedures." As you can see, what employees do in each career varies considerably.
On average, retail operation managers reach similar levels of education than convenience store managers. Retail operation managers are 4.2% more likely to earn a Master's Degree and 0.6% less likely to graduate with a Doctoral Degree.Convenience store manager vs. Manager
Managers are responsible for a specific department, function, or employee group. They oversee their assigned departments and all the employees under the department. Managers are responsible that the department they are handling is functioning well. They set the department goals and the steps they must take to achieve the goals. They are also in charge of assessing the performance of their departments and their employees. Additionally, managers are responsible for interviewing prospective candidates for department vacancies and assessing their fit to the needs of the department. Managers also set the general working environment in the department, and they are expected to ensure that their employees remain motivated.
In addition to the difference in salary, there are some other key differences worth noting. For example, convenience store manager responsibilities are more likely to require skills like "convenience stores," "food service," "c-store," and "merchandise returns." Meanwhile, a manager has duties that require skills in areas such as "payroll," "management," "powerpoint," and "customer satisfaction." These differences highlight just how different the day-to-day in each role looks.
Managers may earn a higher salary than convenience store managers, but managers earn the most pay in the finance industry with an average salary of $71,781. On the other hand, convenience store managers receive higher pay in the professional industry, where they earn an average salary of $49,145.managers earn similar levels of education than convenience store managers in general. They're 3.5% more likely to graduate with a Master's Degree and 0.6% more likely to earn a Doctoral Degree.Convenience store manager vs. Day manager
A day manager oversees the daily operations of an organization, ensuring everything runs smoothly and efficiently according to company standards and regulations. As a day manager, it is their duty to set priorities and goals, establish timelines and guidelines, manage budgets, delegate responsibilities among teams, and supervise staff performances, solving issues or concerns when any arise. They are also responsible for coordinating with night workers or managers, developing reports as necessary. Moreover, they lead staff to reach goals and implement company regulations and policies.
The required skills of the two careers differ considerably. For example, convenience store managers are more likely to have skills like "loss prevention," "convenience stores," "food safety," and "c-store." But a day manager is more likely to have skills like "pet," "cpr," "safety standards," and "payroll."
Day managers typically earn similar educational levels compared to convenience store managers. Specifically, they're 1.4% more likely to graduate with a Master's Degree, and 0.3% more likely to earn a Doctoral Degree.Convenience store manager vs. Assistant store manager/operations manager
An assistant store manager/operations manager is responsible for supervising the overall store operations, ensuring the highest customer satisfaction, and managing the staff's performance. Assistant store managers/operations managers strategize techniques to enhance the team's productivity and efficiency. They also identify business opportunities by conducting market research that would generate more revenue resources for the business and increase profits. An assistant store manager/operations manager assists the customers with their inquiries and concerns, resolve complaints, and process replacements and refunds as necessary.
Types of convenience store manager
Updated January 8, 2025
