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Service Coordinator jobs at Convergint - 795 jobs

  • Service Billing Coordinator

    Convergint Career 4.7company rating

    Service coordinator job at Convergint

    Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Billing Coordinator to join our amazing culture. In this role, you handle all billing coordination related to service work for our customers. As a Service Billing Coordinator, you are a part of a dynamic team that allows you to grow as Convergint grows. For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers. Who You Are You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service Billing Coordinator. Who We Are With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide. What you'll do with “Our Training and Your Experience” Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers. Processes completed work order tickets and invoices according to CTC guidelines and customer playbook. Completes service contract (including maintenance and software support CSPs) renewal and invoicing process. Ensures internal records of contract SOW are clearly defined and managed for each customer. Attends weekly planning sessions and conducts weekly service paperwork reconciliation. Works with Service Manager to help manage annual preventative maintenance/inspection list and coordinate technician schedule to accommodate. Handle incoming customer calls including service dispatching (backup to dispatch Service Coordinator), tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites and handling general enquiries. May provide support and backup for other areas of the business. May handle calls after hours. May participate in quality assurance calls/inquiries to customers as needed. May provide Service Quotes to customers with the assistance of the supervisor. Completes projects and special assignments by determining priorities, managing time, and making adjustments to plans. Performs other duties and responsibilities as requested or required. What You'll Need Exceptional telephone and personal customer service skills and ability to work under pressure. Excellent Microsoft Outlook, Excel, and Word skills. Basic financial knowledge and skills-ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc. Solid organizational skills and the ability to handle multiple projects tasks simultaneously. Excellent attention to detail. Strong verbal, written and interpersonal communication skills. Strong flexibility to adapt to changing priorities and direction in a dynamic work environment. Shows initiative - regularly engages in proactive behavior and looks for opportunities. Strong ability to facilitate a collaborative working environment for customers and team members. Company Benefits Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits: 10 Company Holidays and Paid Time Off starting at 13 days annually Fun & Laughter Day Off Medical, Dental & Vision Plan Life insurance & Disability Plan Wellness Program 401K Matching Plan Colleague Assistance Program Tuition reimbursement Competitive salary and compensation plan Vehicle reimbursement plan or company vehicle Corporate Social Responsibility Day Cell phone reimbursement (if applicable) Paid parental leave Requirements: Previous accounting or billing experience Preferred Experience: (but not required): Previous call center, dispatch, or administrative experience Experience in a construction industry environment, or similar Convergint is an Equal Opportunity Employer. Visit our Convergint careers site to learn more about the company and the exciting opportunities available. The anticipated compensation of this position is $30 - $36 per hour. Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.  This posting is expected to stay listed until 1/23/2026.
    $30-36 hourly 29d ago
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  • Ventricular Assist Device Coordinator

    Dell Medical School 4.8company rating

    Austin, TX jobs

    Purpose The Ventricular Assist Device (VAD) RN provides specialized nursing care for patients with mechanical circulatory support devices, primarily Left Ventricular Assist Devices (LVADs), used in the treatment of advanced heart failure. This role coordinates inpatient and outpatient care, including pre-implant education, post-operative management, and long-term follow-up. The VAD RN collaborates closely with cardiologists, cardiothoracic surgeons, transplant coordinators, advanced practice providers, and other members of the multidisciplinary heart failure team. The position typically reports to the Director of Mechanical Circulatory Support. Responsibilities Coordinates VAD Patient Care Manages care for patients pre- and post-VAD implantation. Collaborates with medical team to assess candidacy and treatment plans. Facilitates continuity of care across inpatient, outpatient, and community settings. Coordinates readmissions and follow-up appointments. Maintains detailed documentation and care plans. Provides Patient and Family Education Educates patients and caregivers on device operation and safety. Develops and updates educational materials and protocols. Conducts discharge planning and training for home care. Verifies patient understanding of equipment and emergency procedures. Supports psychosocial adaptation to life with a VAD. Monitors Device Function and Patient Status Assesses device parameters (flow, speed, PI, power) and patient vitals. Identifies and responds to alarms, alerts, and complications. Performs driveline site assessments and dressing changes. Coordinates with technical support and device manufacturers. Documents device performance and patient outcomes. Collaborates with Multidisciplinary Team Participates in clinical review meetings and care conferences. Communicates with financial counselors regarding insurance coverage. Coordinates with emergency services and long-term care providers. Serves as a resource for internal and external healthcare professionals. Supports regulatory compliance and quality initiatives. Supports Program Development and Quality Improvement Assists in developing protocols and workflows for VAD care. Participates in data collection and reporting for regulatory bodies. Contributes to community outreach and education efforts. Engages in continuous professional development. Supports research and innovation in heart failure care. Provides On-Call and Emergency Support Responds to urgent patient needs outside regular hours. Troubleshoots device issues remotely or onsite. Coordinates emergency interventions with clinical teams. Maintains readiness for rapid response situations. Documents all on-call activities and outcomes. Required Qualifications Bachelor of Science in Nursing (BSN). Current RN license in the State of Texas or compact state Advanced Cardiac Life Support (ACLS) certification 2 years of ICU or cardiac care experience. Experience with mechanical circulatory support or heart failure patients preferred. Relevant education or experience may be substituted. Preferred Qualifications Master of Science in Nursing (MSN) or related clinical field. Certified Heart Failure Nurse (CHFN) CCRN (Critical Care Registered Nurse) VAD-specific training from device manufacturers (e.g., Abbott, AbioMed, Berlin Heart) 3+ years of experience in heart failure, transplant, or VAD coordination. Prior experience with cardiac assist devices. Experience in program development or research. Salary Range $95,000 + depending on qualifications Working Environment Standard office equipment. Repetitive use of a keyboard. May be exposed to such occupational hazards as communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications and disoriented or combative patients, or others. Required Materials Resume/CV 3 work references with their contact information; at least one reference should be from a supervisor Letter of interest Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes. Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.
    $95k yearly 5d ago
  • BPO Service Line "Hunting" Sales - IOA (Intelligent Operations and Automation)

    Cognizant 4.6company rating

    San Francisco, CA jobs

    BPO Hunting Sales - Service Line Specialist - IOA (Intelligent Operations and Automation) Level: Director About the Role We are seeking a seasoned Service Line Specialist to join our Intelligent Operations and Automation (IOA) business within the Communications, Media, and Technology (CMT) team. This individual contributor role is pivotal in driving growth and innovation in our BPO/Digital Operations segment. The ideal candidate will possess 15-25 years of experience with a strong track record in consultative and empathetic selling, particularly within SaaS, online, and platform-based businesses. The role demands a dynamic professional who is well-networked within the technology and digital native industry and understands the culture and vibe of this fast-paced ecosystem. While the candidate will own and manage existing client relationships, 50-70% of the focus will be on acquiring new logos and expanding our footprint. The ability to navigate complex internal and external stakeholder environments to close large multi-million dollar deals is essential. Work model: We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this position requires 3 days a week at the Client/Cognizant site mainly in the Bay Area / California / Washington area. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. In this role, you will: · Drive portfolio growth and strategy development across performance metrics for the assigned portfolio. · Provide thought leadership, leading the mind-share conversation across client leadership levels and internal senior management. · Partner with industry bodies, analysts, and advisors to align Cognizant's strategic priorities for the industry segment and service offerings. · Develop positive relationships with senior client executives and partner for mutual success. · Drive outstanding client propositions, partnering with Solutions, Delivery, Process Excellence, and Automation teams. Lead end-to-end management of the account operations including account forecasting, budgeting, and overall P&L. · Manage accountability against Measurable Revenue/Profit Growth within set timelines. What you need to have to be considered: · Solid knowledge of the technology industry, particularly with large tech platform companies. · Experience leading an annual revenue scale of $20Mn+ and handling TCV of ~ $10-30Mn. · Extensive experience in the scale operations domain, advising clients on strategic priorities including but not limited to optimum location strategy, business value proposition, engagement model transformations, and demonstrating industry standard methodologies. · Relationships at senior levels within the relevant industry segments, especially in the Alphabet group companies. · Exposure across operations service domains including Enterprise services, Digital customer experience, ML operations, and Content services. · Minimum of 15-25 years of industry experience preferred with a minimum of the last 10+ years in the Digital native technical landscape. · Knowledge of how matrix structures work across global markets. · Strong analytical and consultative selling approach. We're excited to meet go-getters who believe they can make an impact and share our mission. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. The annual base salary for this position is between $198,000 - $218,000. The specific salary is dependent on experience and other qualifications. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: · Medical/Dental/Vision/Life Insurance · Paid holidays plus Paid Time Off · 401(k) plan and contributions · Long-term/Short-term Disability · Paid Parental Leave · Employee Stock Purchase Plan
    $69k-88k yearly est. Auto-Apply 3d ago
  • Field Coordinator

    Pyramid Consulting, Inc. 4.1company rating

    Tampa, FL jobs

    Immediate need for a talented Field Coordinator. This is a 06+months contract opportunity with long-term potential and is located in Tampa, FL(Onsite). Please review the job description below and contact me ASAP if you are interested. Job ID:25-95062 Pay Range: $30 - $37/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Requirements and Technology Experience: Processing timely registrations and payments . Dealing with numerous internal and external stakeholders. MS Office including Adobe, Log information into SharePoint file. Processing timely registrations and payments for BWI exhibits and symposiums. Log information into SharePoint file. Dealing with numerous internal and external stakeholders. Our client is a leading Pharmaceutical Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
    $30-37 hourly 4d ago
  • Child/Youth Program Coordinator

    Chenega Professional Services Strategic Business Unit 4.9company rating

    Springfield, IL jobs

    Come join a company that strives for Extraordinary People and Exceptional Performance ! Chenega Government Mission Solutions, LLC, a Chenega Professional Services' company, is looking for a Child/Youth Program Coordinator to promote quality of life for Army National Guard dependent youth by providing secure, flexible, high-quality support and enrichment programs, in the United States, Puerto Rico, the U.S. Virgin Islands, Guam, and the District of Columbia. The ARNG CYS provides education, access to benefits, partnerships for opportunities, resiliency and leadership skills, and outreach to ARNG parents and school-aged youth. Our company offers employees the opportunity to join a team where there is a robust employee benefits program, management engagement, quality leadership, an atmosphere of teamwork, recognition for performance, and promotion opportunities. We actively strive to channel our highly engaged employee's knowledge, critical thinking, innovative solutions for our clients. Responsibilities: Plan and deliver youth curriculum and programs and provide relevant support and resources to Army National Guard military youth and families Design marketing materials and publications, complete program-specific reports, and successfully convey information in both verbal and written formats Ensure youth services being provided meet the needs of the military population(s) being served and align with established national metrics of performance Actively work to recruit, train and manage a state-level volunteer team, as well as build local and state-level partnerships with youth service programs and organizations Plan and operate large and small scale events Analyze statistical data, evaluate program effectiveness and brief trend analysis based on compiled data Qualifications: Bachelor's Degree Experience in areas related to youth programming and development A combination of post-secondary education and experience with direct youth programming can be considered commensurate with a Bachelor's degree Ability to work onsite in Springfield, Illinois Good interpersonal communication skills and attention to detail Computer literate and proficient in preparing Microsoft Word, Excel, and PowerPoint documents Ability to multi-task, manage priorities, and meet deadlines Significant experience working with youth of all ages, an awareness of youth development and youth developmental needs, experience developing and implementing youth curriculum preferred Military experience or direct civilian experience in a military organization is preferred Availability outside of traditional work hours is required (after school, evening, weekend, and overnight). The specific frequency for this availability varies by location. Team members are able to flex time for weeks that they work more than 40hrs. All new employees attend a 2 week (consecutive) training course at Ft. McCoy, Wisconsin. This (paid) training must be completed within 6-12 months of date of hire. Final salary determination based on skill-set, qualifications, and approved funding. Many of our jobs come with great benefits - Some offerings are dependent upon the role, work schedule, or location, and may include the following: Paid Time Off PTO / Vacation - 5.67 hours accrued per pay period / 136 hours accrued annually Paid Holidays - 11 California residents receive an additional 24 hours of sick leave a year Health & Wellness Medical Dental Vision Prescription Employee Assistance Program Short- & Long-Term Disability Life and AD&D Insurance Spending Account Flexible Spending Account Health Savings Account Health Reimbursement Account Dependent Care Spending Account Commuter Benefits Retirement 401k / 401a Voluntary Benefits Hospital Indemnity Critical Illness Accident Insurance Pet Insurance Legal Insurance ID Theft Protection
    $27k-38k yearly est. 2d ago
  • Child/Youth Program Coordinator

    Chenega Professional Services Strategic Business Unit 4.9company rating

    Annville, PA jobs

    Come join a company that strives for Extraordinary People and Exceptional Performance ! Chenega Government Mission Solutions, LLC, a Chenega Professional Services' company, is looking for a Child/Youth Program Coordinator to promote quality of life for Army National Guard dependent youth by providing secure, flexible, high-quality support and enrichment programs, in the United States, Puerto Rico, the U.S. Virgin Islands, Guam, and the District of Columbia. The ARNG CYS provides education, access to benefits, partnerships for opportunities, resiliency and leadership skills, and outreach to ARNG parents and school-aged youth. Our company offers employees the opportunity to join a team where there is a robust employee benefits program, management engagement, quality leadership, an atmosphere of teamwork, recognition for performance, and promotion opportunities. We actively strive to channel our highly engaged employee's knowledge, critical thinking, innovative solutions for our clients. Responsibilities: Plan and deliver youth curriculum and programs and provide relevant support and resources to Army National Guard military youth and families Design marketing materials and publications, complete program-specific reports, and successfully convey information in both verbal and written formats Ensure youth services being provided meet the needs of the military population(s) being served and align with established national metrics of performance Actively work to recruit, train and manage a state-level volunteer team, as well as build local and state-level partnerships with youth service programs and organizations Plan and operate large and small scale events Analyze statistical data, evaluate program effectiveness and brief trend analysis based on compiled data Qualifications: Bachelor's Degree Experience in areas related to youth programming and development A combination of post-secondary education and experience with direct youth programming can be considered commensurate with a Bachelor's degree Ability to work onsite in Annville, PA. Good interpersonal communication skills and attention to detail Computer literate and proficient in preparing Microsoft Word, Excel, and PowerPoint documents Ability to multi-task, manage priorities, and meet deadlines Significant experience working with youth of all ages, an awareness of youth development and youth developmental needs, experience developing and implementing youth curriculum preferred Military experience or direct civilian experience in a military organization is preferred Availability outside of traditional work hours is required (after school, evening, weekend, and overnight). The specific frequency for this availability varies by location. Team members are able to flex time for weeks that they work more than 40hrs. All new employees attend a 2 week (consecutive) training course at Ft. McCoy, Wisconsin. This (paid) training must be completed within 6-12 months of date of hire.
    $28k-45k yearly est. 1d ago
  • Project Support Coordinator

    IDR, Inc. 4.3company rating

    Birmingham, AL jobs

    IDR is seeking a Project Support Coordinator to join one of our top clients for an opportunity in Birmingham, AL. This organization operates within the construction and manufacturing industry, focusing on elevator solutions and project coordination without direct involvement in fieldwork or supervision. The role emphasizes administrative support, documentation accuracy, and effective communication within project teams. Position Overview for the Project Support Coordinator: Serve as a central hub for tracking proposals, submittals, and orders related to elevator projects. Coordinate with vendors, manufacturers, and internal teams to ensure smooth documentation flow and timely updates. Manage and verify schedules, delivery timelines, and payment processes to prevent delays and errors. Maintain precise records and ensure clear communication across all project stakeholders. Support sales and operations with clerical and administrative tasks to uphold process integrity. Requirements for the Project Support Coordinator: Strong administrative or coordination background with attention to detail. Comfortable with repetitive tasks, email communication, and document version control. Excellent written and verbal communication skills, with strong grammar and professionalism. Ability to follow established processes and stay calm under deadlines. Construction exposure is a plus but not required. What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization. Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success. Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row ONSITE
    $39k-51k yearly est. 1d ago
  • Order Coordinator (Spanish Support)

    ITR Group 3.3company rating

    Minneapolis, MN jobs

    Opportunity available for an Order Coordinator (Spanish Support) to assist the Sales team, including National and Regional Sales Managers. Approximately 30% of this role's responsibilities involve Spanish-language communication with U.S., Canada, and Latin American markets. Strong written and verbal fluency in Spanish is essential to support email communication and documentation. The ideal candidate has a sales administration background, excellent organizational skills, and the ability to manage multiple tasks with attention to detail in a fast-paced environment. Responsibilities Respond to customer inquiries via phone, email, or other channels. Maintain professionalism with internal and external customers, ensuring positive interactions. Generate and close quotes, process orders, and route website leads. Collaborate with sales managers and inside sales representatives, tracking tasks, calls, and activity. Resolve product or service issues, escalating when necessary. Liaise between production, customer care, and accounting to track orders. Assist with audits, reporting, and account analysis for clients. Develop processes to ensure customer needs are met within budget and with minimal impact on the bottom line. Support trade show and meeting coordination, including material preparation, travel arrangements, and logistics. Continuously build knowledge of hospitality products and maintain strong relationships with team members and other departments. Qualifications Associate degree or equivalent experience; combination of education and relevant work experience considered. Strong written and verbal proficiency in Spanish and English. Sales administration experience preferred. Familiarity with product structures, bill of materials, routers, or technical prints. Excellent written communication skills. Strong organizational, technical, and problem-solving skills. Ability to work under pressure, meet deadlines, and manage competing priorities. Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint). Experience with video conferencing tools (Zoom, Teams, etc.).
    $66k-96k yearly est. 4d ago
  • FTZ and Duty Drawback Coordinator

    TDK Corporation of America 4.6company rating

    Lincolnshire, IL jobs

    FTZ Administration & Duty Drawback Support Coordinator The FTZ Administration & Duty Drawback Support Coordinator provides essential operational and administrative support for the company's daily Foreign Trade Zone (FTZ) and Duty Drawback programs. This role is crucial for maintaining audit-ready documentation, coordinating with external brokers, and ensuring compliance with U.S. Customs and Border Protection (CBP) regulations across all import and drawback functions. Key Responsibilities Duty Drawback Operations The coordinator will assist the Drawback Specialist with the daily execution and sustainment of the duty drawback program: Claim Documentation: Collect, organize, and match all required source documentation for drawback claims, including import entry summaries, commercial invoices, export documentation (EEI), and bills of lading. Broker Coordination: Serve as the primary operational contact for the Customs Broker, focusing on data coordination and secure electronic transfer of validated claim data for submission via ACE. Recordkeeping: Maintain a comprehensive, audit-ready archive of all drawback claim files, ensuring quick retrieval and substantiation for internal or CBP review. Reporting: Track the status of all filed claims (e.g., pending review, liquidated, paid) and provide weekly progress reports on recovery amounts to the manager. Discrepancy Resolution: Collaborate with customs brokers, freight forwarders, and internal finance teams to resolve documentation and data discrepancies necessary for timely claim completion. Foreign Trade Zone (FTZ) Administration The coordinator provides daily administrative support and coordination for all FTZ activities: Admissions: Prepare and assist with the filing of accurate e214 Admissions with CBP for all incoming foreign merchandise, ensuring timely system entry and physical segregation within the Zone. Inventory Control: Assist the Manager in daily inventory reconciliation between the FTZ Inventory Control and Recordkeeping System (ICRS) and the Warehouse Management System (WMS), immediately flagging any discrepancies. Withdrawals: Prepare the necessary documentation and data for weekly CBP Form 7501 Withdrawals for consumption, verifying goods are correctly classified and valued prior to the Manager's final review and submission. Procedural Adherence: Monitor warehouse operations to ensure all staff strictly follow established FTZ procedures (e.g., proper signage, secure movement) and report compliance gaps. Audit Support: Coordinate and assist with the annual physical inventory count and help gather required documentation for the FTZ Manager's Annual Report and external audits. Compliance Support & Ad-Hoc Import Data The coordinator provides supporting assistance to the Trade Compliance Manager for specialized import functions: HTS Classification Support: Gather documentation and conduct research to support HTS classification assignments, applying the General Rules of Interpretation (GRI) and relevant Section/Chapter Notes for Manager review. Tariff & Duty Documentation: Collect and organize data necessary for researching applicable duty rates and special tariff provisions (e.g., Section 301). This includes providing validated entry documentation and CBP Form 7501 substantiation to clients for cost recovery related to special tariffs. Country of Origin (COO) Support: Prepare supporting documentation for COO determinations, utilizing "substantial transformation" rules for goods entering the FTZ or imported directly. Import Documentation Assistance: Assist in the review of commercial invoices and entry documentation provided by suppliers and brokers for compliance with U.S. import regulations. Required Skills & Qualifications Experience: 3-5 years of relevant experience in logistics, global trade compliance, or a related administrative support role. Technical Knowledge: Foundational understanding of the U.S. Harmonized Tariff Schedule (HTS) and the ability to interpret CBP regulations (Title 19, CFR). Software Proficiency: Experience with trade management software (e.g., FTZ systems, Drawback systems) and strong proficiency in Microsoft Excel. Education: Bachelor's degree in business, Supply Chain, International Trade, or a related field (preferred). Communication: Excellent written and verbal communication skills, essential for coordinating with external partners and internal departments.
    $38k-62k yearly est. 4d ago
  • Coordinator, Cruise Division

    Onward 3.7company rating

    Long Beach, CA jobs

    Onward is a professional, full-service travel logistics company specializing in group travel and events across the USA and Canada. Our expertise spans various divisions, including professional sports, college athletics, educational school trips, entertainment and production travel, leisure tours, and cruise tours. We are committed to providing seamless travel experiences tailored to the unique needs of our diverse clientele. Our dedicated team ensures the highest standards in travel planning and event execution. Role Description We are seeking a full-time coordinator for our Cruise Division. The coordinator will support our operations managers with day-to-day tasks such as organizing cruise travel logistics, coordinating with vendors, maintaining sales reports, creating signage and guide confirmations. This is full time role based in Long Beach, CA. It is not remote or hybrid. Qualifications Strong desire to learn new skills Ability to atay organized and handle multiple tasks simultaneously Proficiency in written communication, and problem-solving Attention to detail and accuracy in managing data and records Excellent time management, teamwork, and adaptability skills in a fast-paced work environment Previous experience in the travel or cruise industry is an asset but not mandatory
    $41k-63k yearly est. 2d ago
  • Service Coordinator

    Technology Service Professionals, Inc. 4.3company rating

    Texas jobs

    Remote, Texas - 2025-12-30 Are you considering a career change with the opportunity to work for a company that cares for you? This is it - join our team today as a Service Coordinator. At TSP, we have a proven track record of excellence, largely due to our unique perspective. AS A SERVICE COORDINATOR, YOU CAN EXPECT TO HAVE THESE RESPONSIBILITIES: * Coordinate and schedule field service technology installations with a focus on cost-effective resource utilization, including travel and expenses * Manage and track the full lifecycle of professional services bookings from request intake through closeout * Collaborate with field service managers, engineers, and customer partners to ensure appropriately skilled resources are scheduled at times that meet customer needs * Serve as a primary point of contact for customers regarding service status, scheduling, changes, and issue resolution * Monitor scheduling and service request queues to identify new assignments, updates, and work requiring action * Review service requests to understand scope of work, pricing, and billing requirements; correct discrepancies as needed * Assist with service documentation, billing validation, and administrative closeout tasks prior to closing requests * Identify and book on-the-job shadowing opportunities to support field engineer training efforts * Proactively identify scheduling conflicts, risks, or delays and escalate issues appropriately * Provide backup support for other coordinators during absences to ensure continuity of service * Maintain accurate, timely updates in scheduling and service management systems to support reporting and billing accuracy TO BE SUCCESSFUL, YOU'LL NEED EXPERIENCE SUCH AS: * Ability to prioritize and manage multiple concurrent requests to meet customer SLAs * Strong attention to detail and exceptional organizational skills * Ability to work independently while collaborating effectively with a distributed team * Comfortable supporting customers and internal teams across multiple time zones * Adaptable and able to work in a fast-paced, ever-changing environment * Strong interpersonal skills with the ability to tactfully manage scheduling requests and expectations * Problem-solving mindset with the ability to propose alternative solutions when conflicts arise * Excellent written and verbal communication skills; able to interact professionally with individuals at all levels * Experience scheduling professional services or coordinating service engagements preferred * 1-3 years of experience in coordination, scheduling, operations, or a similar role * Experience in IT field service or professional services is a plus, but not required * Team-oriented mindset with a willingness to assist peers to resolve scheduling challenges TECHNOLOGIES: * Microsoft Office Suite (Excel, Word, PowerPoint) * Google Workspace (Email, Docs, Spreadsheets) * SharePoint navigation * Scheduling and/or service management tools (experience preferred; training provided) * Ability to quickly learn new internal systems and tools ADDITIONAL INFORMATION ABOUT THIS ROLE: * Pay grade: 18 * View our benefits and pay grade information here: https://marketing.mytsp.net/tsp-benefits * Candidates must be authorized to work in the United States WE ARE TSP TSP is award-winning, customer-endorsed, and minority-owned. We provide custom, flexible, and flawlessly executed IT services and talent solutions throughout the United States and Canada. We create great customer experiences by saving you time and money. We're driven by integrity - we do what we say we will do - exceeding expectations. Our value-based pricing focuses on your business objectives, making your success our top priority. We don't manufacture devices or sell software - our product is our people. TSP is an equal opportunity employer and welcomes applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Back to Latest Job Openings
    $34k-43k yearly est. 9d ago
  • Service Coordinator I - Lackawanna/Luzerne County

    Service Coordination Unlimited Inc. 3.8company rating

    Scranton, PA jobs

    requires travel in Lackawanna and Luzerne county and surrounding areas.*** ***Sign On Bonus available*** Pittsburgh Post Gazette 2025 Top Workplaces Winner! View our Pittsburgh Post Gazette Top Workplaces Page here: ************************************************************* Join Our Team as a Service Coordinator I! Are you passionate about making a difference in people's lives? Do you have a knack for coordinating services and ensuring positive outcomes? If so, we have the perfect opportunity for you! About Us: At Service Coordination Unlimited, we are dedicated to supporting individuals in achieving their person-centered goals and living as independently as possible. We are looking for a compassionate and dedicated Service Coordinator I to join our team and help us make a positive impact in our community. View our careers page here: ***************************************************** Key Responsibilities: Service Coordination: Assess, identify, secure, and monitor services for program participants based on their unique needs. Participant Support: Respond to participant needs through various communication methods and remain attentive to their requirements. Compliance: Meet compliance standards and required timeframes for assessments, service plans, visits, calls, and incident reporting. Documentation: Document each visit and contact in a detailed and person-centered manner in all required systems. Training & Support: Provide necessary training and support to participants and consumer employees in managing direct care services. Database Management: Maintain and utilize internal databases to track participant information and encounters. Assistance: Help participants obtain Accessibility Adaptations, Specialized Medical Equipment, Non-Medical Transportation, and other services. Company Values: Demonstrate company values consistently in all interactions and duties. Qualifications: Education: Bachelor's degree REQUIRED (in social work, psychology, or related fields preferred). Practicum experience is a plus. OR Experience: At least three years in a social service or healthcare-related setting REQUIRED. Experience with people with disabilities or seniors and/or at least one (1) year of LTSS, Service Coordination, or Case Management experience preferred Skills: Excellent communication, customer focus, integrity, job knowledge, dependability, problem-solving, interpersonal skills, productivity, quality, self-development, and teamwork. Technical Skills: Proficient in using computer systems and technology relevant to the role. Physical Demands: Ability to perform tasks such as reaching, stretching, stooping, sitting, walking, and standing. Must be able to lift up to 20 pounds independently. License: Valid driver's license and dependable means of transportation. Must be able to travel throughout Lackawanna and Luzerne and surrounding counties. Why Join Us? Impactful Work: Make a real difference in the lives of individuals in your community. Supportive Environment: Work with a team that values collaboration, inclusivity, and personal growth. Professional Development: Opportunities for continuous learning and career advancement. Competitive Benefits: Enjoy a comprehensive benefits package that supports your well-being. Ready to take the next step in your career? Apply now and become a part of our dedicated team at Service Coordination Unlimited!
    $35k-52k yearly est. 60d+ ago
  • Project Co-coordinator

    Krg Technology 4.0company rating

    South Plainfield, NJ jobs

    Sevagan KRG Technologies Inc. 25000 | Avenue Stanford | Suite 120 | Valencia, CA 91355 Direct Phone: ************** Ext. 513 | Email: ********************* Job Description Position Summary: The responsibility of the SPOC (Single Point of Contact) will be to support Verizon Rapid Delivery (VRD) and Legacy CPE Quoting Support by understanding all steps and processes of VRD and Legacy quoting and ordering. They will manage all requests from the vertical/region they support. The SPOC will work with each of the departments necessary to complete a quote request. They will utilize the GID/RFP Facilitators, VRD Quoting, CPE Quoting, Manual Quoting, IT Engagement and SAS Team if needed. Responsibilities: ⦁ Field escalations on requests from sales. ⦁ Escalate issues with other departments when they cause delays with the quoting process ⦁ Work with Product Marketing on new and updated product offerings ⦁ Attend Sales Managing Partners weekly calls ⦁ Attend Technical Managing Partners weekly calls ⦁ Work closely with the Quoting Manager assisting them when needed. ⦁ Interact with other SPOCs, sharing Best Practices. ⦁ Ensure SLA is being met for each quote ⦁ Work with complex solution on nonstandard quote requests. Technical Knowledge: ⦁ General knowledge of Networking Technologies ⦁ Familiarity of WAN technologies: MPLS, (carrier) Ethernet, TDM ⦁ General knowledge of the telecom market (i.e. Carriers, VAR's and System Integrators) ⦁ Overall technical aptitude and forward thinking ⦁ Thorough understanding of PremiSys and ProQuest. ⦁ Knowledge of all departments involved in processing a quote Additional Information All your information will be kept confidential according to EEO guidelines.
    $49k-71k yearly est. Easy Apply 60d+ ago
  • Service Coordinator I - Beaver/Butler/Lawrence Counties

    Service Coordination Unlimited Inc. 3.8company rating

    New Castle, PA jobs

    requires travel in Beaver, Butler, Lawrence counties and surrounding areas.*** ***Sign On Bonus available*** Pittsburgh Post Gazette 2024 and 2025 Top Workplaces Winner! View our Pittsburgh Post Gazette Top Workplaces Page here: ************************************************************* Join Our Team as a Service Coordinator I! Are you passionate about making a difference in people's lives? Do you have a knack for coordinating services and ensuring positive outcomes? If so, we have the perfect opportunity for you! About Us: At Service Coordination Unlimited, we are dedicated to supporting individuals in achieving their person-centered goals and living as independently as possible. We are looking for a compassionate and dedicated Service Coordinator I to join our team and help us make a positive impact in our community. View our careers page here: ***************************************************** Key Responsibilities: Service Coordination: Assess, identify, secure, and monitor services for program participants based on their unique needs. Participant Support: Respond to participant needs through various communication methods and remain attentive to their requirements. Compliance: Meet compliance standards and required timeframes for assessments, service plans, visits, calls, and incident reporting. Documentation: Document each visit and contact in a detailed and person-centered manner in all required systems. Training & Support: Provide necessary training and support to participants and consumer employees in managing direct care services. Database Management: Maintain and utilize internal databases to track participant information and encounters. Assistance: Help participants obtain Accessibility Adaptations, Specialized Medical Equipment, Non-Medical Transportation, and other services. Company Values: Demonstrate company values consistently in all interactions and duties. Qualifications: Education: Bachelor's degree REQUIRED (in social work, psychology, or related fields preferred). Practicum experience is a plus. OR Experience: At least three years in a social service or healthcare-related setting REQUIRED. Experience with people with disabilities or seniors and/or at least one (1) year of LTSS, Service Coordination, or Case Management experience preferred Skills: Excellent communication, customer focus, integrity, job knowledge, dependability, problem-solving, interpersonal skills, productivity, quality, self-development, and teamwork. Technical Skills: Proficient in using computer systems and technology relevant to the role. Physical Demands: Ability to perform tasks such as reaching, stretching, stooping, sitting, walking, and standing. Must be able to lift up to 20 pounds independently. License: Valid driver's license and dependable means of transportation. Must be able to travel throughout Beaver, Butler, and Lawrence counties and surrounding counties. Why Join Us? Impactful Work: Make a real difference in the lives of individuals in your community. Supportive Environment: Work with a team that values collaboration, inclusivity, and personal growth. Professional Development: Opportunities for continuous learning and career advancement. Competitive Benefits: Enjoy a comprehensive benefits package that supports your well-being. Ready to take the next step in your career? Apply now and become a part of our dedicated team at Service Coordination Unlimited!
    $33k-47k yearly est. 44d ago
  • Highway Incident Management Coordinator

    DCS Asset Maintenance 4.5company rating

    Franklin, TN jobs

    DCSAM is a family owned and operated business with treating all employees like family at the core of our values. Our employees provide innovative, safe, and high-quality infrastructure/maintenance contracting services to State DOTs, railroads, and other commercial/residential customers across the entire United States. Employees receive generous compensation packages, employee engagement events & career development programs, just to name a few of the perks of being part of the DCSAM family! To provide quality service, we need top-of-the-line employees. That is why we offer great compensation, awesome benefits, and a work environment worth bragging about! Job Description THIS POSITION IS CONTINGENT UPON AWARD OF CONTRACT. DCS is seeking a highly driven and educated Incident Management Coordinator who is responsible for ensuring that all health and safety requirements are always met and is available to manage incidents/accidents as the Department's representative. The Incident Management Coordinator shall be exclusive to this position and this Contract. Job Responsibilities: Provide effective verbal and written communication to include providing detailed safety and health related reports and detailed incident and accident reports. Be present at all accident/Incident scenes that are at a Level three (3) event or higher. Qualifications Qualifications: Must have a valid driver's license with at least 3 years of clean driving experience. High School Diploma or equivalent. Must have a minimum of two (2) years of experience as an Incident Management Coordinator or a similar position demonstrating leadership and management. These highlighted items may be able to be completed after hire: The Incident Management Coordinator will be require to complete the following courses within one (1) month of assuming this role: Intermediate Work Zone Traffic Control, National Incident Management System (NIMS) 100's, 200's, 300's, 400's, 700, 800's, TDOT Incident Commander Training (Equal to NIMs 100), and SHRPS II Training. Additional Information Benefit Highlights: Challenging and rewarding work environment Competitive Compensation Excellent Medical, Dental, Vision and Prescription Drug Plan 401(K) Generous Paid Time Off Career Development Pay rate: D.O.E. Come be a part of the DeAngelo family, today! DCSAM is an equal opportunity employer and complies with all hiring and employment regulations. In the event an ADA accommodation is needed, DCSAM is happy to help all employees achieve gainful employment in an atmosphere where they are appreciated and respected. DCSAM offers subcontracting services to government agencies as such, candidates may be subject to pre-employment screenings such as criminal background checks, pre-employment, post-accident & reasonable impairment drug screenings, motor vehicle record checks, etc. as such, DCSAM complies with all federal and state regulatory guidelines including the FCRA.
    $41k-55k yearly est. 60d+ ago
  • Admissions Specialist

    Acadia External 3.7company rating

    Wilmington, NC jobs

    ESSENTIAL FUNCTIONS: Facilitate and assist patients through the admissions and assessment processes. Coordinate admission and transfer between levels of care within the facility. Provide accurate and ongoing assessment of patient status in the admissions process. REQUIREMENTS: Minimum one year experience working with individuals in a clinical or observational capacity Ability to work with male and female adult (18+) patients with chemical dependency and mental health disorders Teamwork and excellent customer service CPI and CPR Certifications (offered on site) PREFERRED Minimum one year experience working with individuals in a clinical or observational capacity, preferably within the area of substance use disorder Benefits: BC/BS Health Insurance (3 plans to choose from) Delta Dental (2 plans to choose from) NVA Vision Insurance Paid life insurance 401k with a matching contribution Vacation/Sick/Extended Sick/Personal time Paid holidays Supplemental Life Short term and Long term disability Free onsite employee fitness center Free meals Employee Discount program Employee Fun events Annual performance review and Merit increase review Salary increases for obtaining education degrees, professional certification and/or licensure (based on program of study/field of certification and licensure) For the 5 th consecutive year, Wilmington Treatment Center has been recognized by Newsweek magazine as one of the best Addiction Treatment Centers in the US. We are North Carolina's premier substance abuse recovery hospital and rehabilitation center located in the beachside community of Wilmington, NC. What began as a 22 bed hospital on one campus in 1984 has grown into a 260 bed hospital spanning 3 campuses - and we are still growing! We are a team of professionals dedicated to helping our patients begin their recovery from the disease of addiction. Even though we are growing, we still maintain that feeling of a close-knit community. We offer a fantastic comprehensive benefit package, a great team of co-workers as well as the opportunity to make a difference in the lives of those we serve.
    $27k-34k yearly est. 60d+ ago
  • TU Academic Coordinator

    Yorktown Systems Group 4.6company rating

    Washington jobs

    This Position is to provide LREC Subject Matter Expert (SME) support for TUTOR students in DoD LREC programs by advising students on DoD/Service requirements, conduct and maintain ILTPs that chart a path for enhancing TUTOR students' DLPT/OPI scores, capture metrics that demonstrate improvement, coordinate with organizations' LREC stakeholders i.e. CLPMs, DLPMs, LIDs, LMAS, etc. to ensure students' are meeting goals and/or expectations of their CLP. Also, to coordinate with instructors, relative to their respective students, any scheduling issues, availability gaps, and no-shows. Note: Immediately notify Academic Manager and Director of the Language Branch if any of the following occurs: Instructor no-show to a scheduled class or session, TUTOR-LREC technical issues, student or instructor incidents (unprofessional conduct). Requirements The Advisor shall have a bachelor's degree in any field or 5 years' experience managing DoD LREC programs. A former linguist and/or CLPM with experience in DoD and Service LREC doctrine and policy.
    $41k-56k yearly est. 60d+ ago
  • Highway Incident Management Coordinator

    DCS Asset Maintenance 4.5company rating

    Memphis, TN jobs

    DCSAM is a family owned and operated business with treating all employees like family at the core of our values. Our employees provide innovative, safe, and high-quality infrastructure/maintenance contracting services to State DOTs, railroads, and other commercial/residential customers across the entire United States. Employees receive generous compensation packages, employee engagement events & career development programs, just to name a few of the perks of being part of the DCSAM family! To provide quality service, we need top-of-the-line employees. That is why we offer great compensation, awesome benefits, and a work environment worth bragging about! Job Description THIS POSITION IS CONTINGENT UPON AWARD OF CONTRACT. DCS is seeking a highly driven and educated Incident Management Coordinator who is responsible for ensuring that all health and safety requirements are always met and is available to manage incidents/accidents as the Department's representative. The Incident Management Coordinator shall be exclusive to this position and this Contract. Job Responsibilities: Provide effective verbal and written communication to include providing detailed safety and health related reports and detailed incident and accident reports. Be present at all accident/Incident scenes that are at a Level three (3) event or higher. Qualifications Qualifications: Must have a valid driver's license with at least 3 years of clean driving experience. High School Diploma or equivalent. Must have a minimum of two (2) years of experience as an Incident Management Coordinator or a similar position demonstrating leadership and management. These highlighted items may be able to be completed after hire: The Incident Management Coordinator will be require to complete the following courses within one (1) month of assuming this role: Intermediate Work Zone Traffic Control, National Incident Management System (NIMS) 100's, 200's, 300's, 400's, 700, 800's, TDOT Incident Commander Training (Equal to NIMs 100), and SHRPS II Training. Additional Information Benefit Highlights: Challenging and rewarding work environment Competitive Compensation Excellent Medical, Dental, Vision and Prescription Drug Plan 401(K) Generous Paid Time Off Career Development Pay rate: D.O.E. Come be a part of the DeAngelo family, today! DCSAM is an equal opportunity employer and complies with all hiring and employment regulations. In the event an ADA accommodation is needed, DCSAM is happy to help all employees achieve gainful employment in an atmosphere where they are appreciated and respected. DCSAM offers subcontracting services to government agencies as such, candidates may be subject to pre-employment screenings such as criminal background checks, pre-employment, post-accident & reasonable impairment drug screenings, motor vehicle record checks, etc. as such, DCSAM complies with all federal and state regulatory guidelines including the FCRA.
    $40k-54k yearly est. 60d+ ago
  • Policy Services Coordinator

    Covr Financial Technologies 4.3company rating

    Houston, TX jobs

    POLICY SERVICES COORDINATORREPORTS TO: Licensing & Customer Satisfaction Manager DEPARTMENT: Operations FLSA STATUS: Non-Exempt TRAVEL: None WORK SCHEDULE: M-F, may need to flex times due to business needs Covr Technologies is a market leading insurance-as-a-services platform (InsurTech) that simplifies the buying process for life, long-term care, and disability insurance products sold through financial and wealth management advisors, banks, credit unions, RIAs, consumer brands and fintech channels. There are over 25,000 financial advisors using our platform and over 30,000 insurance applications completed on our platform since 2016. Our platform has processed close to $5 billion in claim benefits for end-consumers. Covr's platform provides a simpler way for people to protect what matters most and a better consumer experience. We have streamlined the insurance application and underwriting process from days to minutes using A.I. technology. Covr has a dynamic and transparent work environment where we create opportunities for our employees to grow. We embrace a flexible work environment that encourages high productivity and job satisfaction. We have strong core values: Client First, Collaboration, Innovation and Fun! JOB SUMMARY: We are seeking a detail-oriented and highly organized Policy Services Coordinator. In this role, you will be responsible for supporting the policy service needs of clients, advisors, and agents, ensuring smooth processing of policy transactions, and maintaining strong relationships with insurance carriers. The ideal candidate will have experience in the insurance industry, excellent communication skills, and a passion for providing exceptional customer service. ESSENTIAL JOB FUNCTIONS, DUTIES, AND PERFORMANCE RESPONSIBILITIES: Policy Administration: Manage policy changes and updates, ensuring accuracy and timely processing Coordinate with insurance carriers to resolve any discrepancies or issues related to policies Assist clients and agents with policy inquiries and lapse notifications Process policy conversions Customer Service: Handle incoming calls, emails, and messages from agents and clients regarding policy inquiries or requests Provide exceptional service to agents and clients by addressing issues promptly and accurately System Updates and Reporting: Maintain accurate and up-to-date records in our agency management system Generate reports for management on policy status, lapse notifications, and other key metrics Coordinate the accuracy of all of our inforce policies as reported in PowerBI Collaboration: Work closely with agents/advisors, operational teams, sales teams, and insurance carriers to ensure a seamless policy service experience Support the leadership team and other team members with special projects as needed Performs other duties and projects as assigned. JOB SPECIFICATIONS AND QUALIFICATIONS: Education and Experience: High School Diploma or equivalent required Insurance-related certifications (e.g., Life & Health licenses) preferred, but not required 2+ years of experience in life insurance policy services, preferably within a BGA, carrier, or insurance agency Knowledge of life insurance products, policies, and carrier processes is highly preferred Knowledge and Skills: Strong communication skills, both written and verbal Detail-oriented with the ability to multitask and manage multiple priorities Proficient in Microsoft Office Suite (Excel, Word, Outlook) Ability to work independently and as part of a team Excellent attention to detail and ability to multi-task without losing focus. Comfortable with routine, repetitive tasks BENEFITS PACKAGE: We offer a competitive benefits package: Hourly range of $22.00 - $24.00 pending experience Paid Time Off (PTO): 3 weeks to start, increasing with years of service Paid holiday's - 11 days Medical, Dental and Vision - 80% of monthly premium paid by Covr for all full-time employees Adult and child orthodontia Health Savings Account (HSA) with quarterly company contributions Short-Term and Long-Term Disability NEW - Pet insurance for cats and dogs! 401(k) retirement plan Company paid Life and AD&D insurance for all full-time employees. Supplemental Life and AD&D insurance up to 5x's salary for employee Supplemental Life and AD& D plans offered for spouse and dependents Flexible Spending Accounts (FSAs): medical, dependent, parking and transit Covr is an equal opportunity employer and values diversity in our workforce. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities. Please note that we do not provide immigration sponsorship for this position.
    $22-24 hourly Auto-Apply 60d+ ago
  • Behavioral Health Case Management Coordinator (Upstate or Low Country, SC)

    Palmetto GBA 4.5company rating

    Columbia, SC jobs

    We are currently hiring for a Behavioral Health Case Management Coordinator to join BlueCross BlueShield of South Carolina. In this role as a Behavioral Health Case Management Coordinator, care management interventions focus on improving care coordination and reducing the fragmentation of the services the recipients of care often experience, especially when multiple health care providers and different care settings are involved. Taken collectively, care management interventions are intended to enhance client safety, well-being, and quality of life. These interventions carefully consider health care costs through the professional care manager's recommendations of cost-effective and efficient alternatives for care. Thus, effective care management directly and positively impacts the health care delivery system, especially in realizing the goals of the "Triple Aim," which include improving the health outcomes of individuals and populations, enhancing the experience of health care, and reducing the cost of care. The professional care manager performs the primary functions of assessment, planning, facilitation, coordination, monitoring, evaluation, and advocacy. Integral to these functions is collaboration and ongoing communication with the client, client's family or family caregiver, and other health care professionals involved in the client's care. Description Location This position is full-time (40 hours/week) Monday-Friday from 8:00am- 5:00pm and will be hybrid in Columbia, SC. The candidate will be required to report on-site occasionally for trainings, meetings, or other business needs and will be required to conduct member-facing patient visits within South Carolina. Our ideal candidate must reside in the Upstate or Low Country regions of South Carolina. What You'll Do: Provides active care management, assesses service needs, develops and coordinates action plans in cooperation with members, monitors services and implements plans, to include member goals. Evaluates outcomes of plans, eligibility, level of benefits, place of service, length of stay, and medical necessity regarding requested services and benefit exceptions. Ensures accurate documentation of clinical information to support and determine medical necessity criteria and contract benefits. Provides telephonic support for members with chronic conditions, high-risk pregnancy or other at-risk conditions that consist of: intensive assessment/evaluation of condition, at-risk education based on members' identified needs, provides member-centered coaching utilizing motivational interviewing techniques in combination with reflective listening and readiness to change assessment to elicit behavior change and increase member program engagement. Participates in direct intervention/patient education with members and providers regarding health care delivery system, utilization on networks and benefit plans. May identify, initiate, and participate in on-site reviews. Serves as member advocate through continued communication and education. Promotes enrollment in care management programs and/or health and disease management programs. Provides appropriate communications (written, telephone) regarding requested services to both health care providers and members. Performs medical or behavioral review/authorization process. Ensures coverage for appropriate services within benefit and medical necessity guidelines. Utilizes allocated resources to back up review determinations. Identifies and makes referrals to appropriate staff (Medical Director, Case Manager, Preventive Services, Subrogation, Quality of care Referrals, etc.). Participates in data collection/input into system for clinical information flow and proper claims adjudication. Demonstrates compliance with all applicable legislation and guidelines for all regulatory bodies, which may include but is not limited to ERISA, NCQA, URAC, DOI (State), and DOL (Federal). Maintains current knowledge of contracts and network status of all service providers and applies appropriately. Assists with claims information, discussion, and/or resolution and refers to appropriate internal support areas to ensure proper processing of authorized or unauthorized services. To Qualify for This Position, You'll Need the Following: Required Education: Associates in a job-related field. Degree Equivalency: Graduate of Accredited School of Nursing or 2 years job related work experience. Required Experience: 4 years recent clinical in defined specialty area. Specialty areas include: oncology, cardiology, neonatology, maternity, rehabilitation services, mental health/chemical dependency, orthopedics, general medicine/surgery. Or, 4 years utilization review/case management/clinical/or combination; 2 of the 4 years must be clinical. Required Skills and Abilities: Working knowledge of word processing software. Knowledge of quality improvement processes and demonstrated ability with these activities. Knowledge of contract language and application. Ability to work independently, prioritize effectively, and make sound decisions. Good judgment skills. Demonstrated customer service, organizational, and presentation skills. Demonstrated proficiency in spelling, punctuation, and grammar skills. Demonstrated oral and written communication skills. Ability to persuade, negotiate, or influence others. Analytical or critical thinking skills. Ability to handle confidential or sensitive information with discretion. Required Software and Tools: Microsoft Office. Required License/Certificate: An active, unrestricted RN license from the United States and in the state of hire OR, active compact multistate unrestricted RN license as defined by the Nurse Licensure Compact (NLC) OR, active, unrestricted licensure as counselor, or psychologist from the United States and in the state of hire (in Div. 75 only). For Div. 75 and Div. 6B, except for CC 426: URAC recognized Case Management Certification must be obtained within 4 years of hire as a Case Manager. We Prefer That You Have the Following: Must have previous Behavioral Health experience. Must have previous experience working directly with Behavioral Health clients. Must have prior Case Management experience. Our Comprehensive Benefits Package Includes the Following: We offer our employees great benefits and rewards. You will be eligible to participate in the benefits for the first of the month following 28 days of employment. Subsidized health plans, dental and vision coverage 401k retirement savings plan with company match Life Insurance Paid Time Off (PTO) On-site cafeterias and fitness centers in major locations Education Assistance Service Recognition National discounts to movies, theaters, zoos, theme parks and more What We Can Do for You: We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company. What To Expect Next: After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Equal Employment Opportunity Statement BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company. If you need special assistance or an accommodation while seeking employment, please email ************************ or call ************, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information. Some states have required notifications. 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    $31k-44k yearly est. Auto-Apply 4d ago

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