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Become A Conversion Specialist

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Working As A Conversion Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $58,920

    Average Salary

What Does A Conversion Specialist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Conversion Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Conversion Specialist jobs

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Conversion Specialist Career Paths

Conversion Specialist
Office Manager Operations Manager General Manager
Account Manager
5 Yearsyrs
Information Technology Specialist Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Office Manager Human Resources Coordinator
Director Of Human Resources
10 Yearsyrs
Technical Support Specialist Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Account Manager Senior Manager Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Software Engineer Program Manager General Manager
Director Of Sales
10 Yearsyrs
Operations Manager Analyst Systems Analyst
Information Systems Manager
6 Yearsyrs
Technical Support Specialist Network Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Analyst Systems Analyst Systems Administrator
Information Technology Manager
8 Yearsyrs
Analyst Business Analyst Product Manager
Marketing Director
7 Yearsyrs
Business Analyst Product Manager
Marketing Manager
6 Yearsyrs
Data Analyst Project Manager Construction Manager
Operations Manager
7 Yearsyrs
Data Analyst Business Analyst
Product Manager
7 Yearsyrs
Business Analyst Senior Finance Analyst Finance Manager
Sales Manager
5 Yearsyrs
Information Technology Specialist Systems Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Project Manager Program Manager
Senior Manager
10 Yearsyrs
Project Manager Senior Project Manager
Senior Product Manager
9 Yearsyrs
Software Engineer Systems Analyst
Senior Software Engineer
6 Yearsyrs
Account Manager Sales Consultant Solution Specialist
Solutions Manager
8 Yearsyrs
Operations Manager Senior Manager Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Average Length of Employment
Systems Specialist 4.2 years
Staff Specialist 3.7 years
MIS Specialist 3.3 years
Data Specialist 2.5 years
Specialist 2.5 years
Support Specialist 2.3 years
Top Employers Before
Consultant 6.8%
Cashier 5.6%
Specialist 5.3%
Analyst 4.1%
Top Employers After
Specialist 6.6%
Consultant 4.8%
Analyst 4.2%

Conversion Specialist Demographics

Gender

Male

51.6%

Female

46.6%

Unknown

1.8%
Ethnicity

White

80.0%

Hispanic or Latino

9.5%

Asian

8.3%

Unknown

1.7%

Black or African American

0.6%
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Languages Spoken

Spanish

40.6%

Japanese

9.4%

Russian

9.4%

German

6.3%

French

6.3%

Portuguese

3.1%

Dutch

3.1%

Ukrainian

3.1%

Romanian

3.1%

Urdu

3.1%

Hindi

3.1%

Hebrew

3.1%

Korean

3.1%

Arabic

3.1%
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Conversion Specialist Education

Schools

University of Phoenix

18.5%

American InterContinental University

6.5%

Arizona State University

5.4%

University of Central Oklahoma

5.4%

Texas A&M University

5.4%

University of Wisconsin - Milwaukee

5.4%

New York University

4.3%

University of Alabama at Birmingham

4.3%

Pennsylvania State University

4.3%

Stephen F Austin State University

4.3%

Southern New Hampshire University

4.3%

Strayer University

4.3%

University of Pittsburgh -

4.3%

University of Southern Maine

3.3%

Ohio University -

3.3%

University of South Florida

3.3%

University of North Carolina at Greensboro

3.3%

San Jose State University

3.3%

University of Texas at San Antonio

3.3%

The Academy

3.3%
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Majors

Business

26.5%

Accounting

10.3%

Computer Science

9.3%

Information Technology

5.4%

Computer Information Systems

4.6%

Psychology

4.4%

Finance

4.4%

Management

4.1%

Communication

3.9%

Management Information Systems

3.4%

Education

3.1%

Marketing

3.1%

Mathematics

2.8%

General Studies

2.3%

Criminal Justice

2.3%

Fine Arts

2.1%

Electrical Engineering

2.1%

Graphic Design

2.1%

Geography

2.1%

Drafting And Design

1.8%
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Degrees

Bachelors

42.0%

Other

22.0%

Masters

16.5%

Associate

11.7%

Certificate

4.6%

Diploma

2.3%

Doctorate

0.9%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Conversion Specialist Salaries

Job Title Company Location Start Date Salary
Senior Conversion Optimization Specialist VNC Communications, Inc. D/B/A Performics Chicago, IL Jul 18, 2016 $100,000
Aviation Power Conversion Requirements Specialist Microsemi Corp-Power Management Group Garden Grove, CA Sep 01, 2015 $83,865 -
$93,865
Conversion Specialist Cardinal Software, Inc. Austin, TX Jul 18, 2010 $79,039
Data Conversion Specialist Tyler Technologies, Inc. Duluth, GA Oct 28, 2014 $75,000
Conversion Specialist Summerfield Associates, Inc. Memphis, TN Feb 07, 2011 $73,045
Conversion Specialist Summerfield Associates, Inc. Memphis, TN Feb 08, 2011 $73,045
Conversions Specialist Tyler Technologies, Inc. Troy, MI Aug 20, 2016 $72,000
Data Conversion Specialist American Unit, Inc. Sacramento, CA Dec 17, 2014 $65,000
Data Conversion Specialist Kiewit Corporation Omaha, NE Jan 05, 2011 $51,750 -
$63,627
Conversion Specialist Ameriquest Transportation Services McLean, VA Aug 29, 2012 $51,630
Data Conversion Specialist Kiewit Corporation Omaha, NE Sep 30, 2012 $49,795 -
$63,045
Data Conversion Specialist Election Systems & Software LLC Omaha, NE Sep 16, 2015 $49,442

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Top Skills for A Conversion Specialist

AccessDatabasesDataConversionProjectsPl/SqlFinancialAdvisorsDataConversionProcessLegacySystemsPayrollSystemEnsureComplianceCustomerServiceDataEntryDeliveryNewClientsETLSQLServerTroubleshootWindowsPDFNewSystemERPAudit

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Top Conversion Specialist Skills

  1. Access Databases
  2. Data Conversion Projects
  3. Pl/Sql
You can check out examples of real life uses of top skills on resumes here:
  • Worked with UNIX, Oracle, SQL, and Access databases.
  • Completed several data conversion projects.
  • Created optimized PL/SQL data integrity script to validate post conversion data.
  • Coordinated all functionality requirements for successful conversion ensuring financial advisors and clients associated were operational from day one.
  • Provide feedback to Conversion team in the areas of process and tools improvements in order to streamline the data conversion process.

Top Conversion Specialist Employers

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