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Convey Health Solutions jobs in Fort Lauderdale, FL

- 62 jobs
  • Non Call QA Analyst

    Convey Health Solutions 4.1company rating

    Convey Health Solutions job in Sunrise, FL

    Convey Health Solutions is a BPO serving several Medicare Healthcare companies. At Convey Health Solutions, we're experts in highly-compliant member enrollment, service and administration support (Medicare, Medicaid and Commercial / EGWP). For over a decade, we've managed very large-scale end-to-end health insurance processes for our business clients - from eligibility and enrollment processing to service, premium billing and payment processing, reconciliation and other related services. Job Description The QA Analyst NC will provide the highest level of support to ensure that Convey Health Solutions Non Call Operations quality and performance improvement goals are met through process auditing. Under the guidance and direction of the Non Call QA Supervisor and/or Manager, the QA Analyst NC is expected to demonstrate knowledge of all department systems, e.g. Convey Health Solutions 1) Medicare Service Platform, 2) External Client RX Claims System, Non Call QA Automated System, in addition to CMS's database system. This position is responsible for monitoring all Non-Call transactions ensuring accurate processing of all transactions as well as adherence to CMS regulatory requirements if required. The incumbent will ensure that we are providing a superior level of service to our internal and external clients in an environment that is empowering, creative and constantly improving. Responsible for compliance with all federal, state and local laws, rules and regulations affecting Company. Responsible for participating in quality assurance, compliance and in-service and continuing education activities as requested by Company. Responsible for performing other duties and responsibilities as required. Ability to review Standard Operating Procedures, Policy & Procedures, Job Aids, Process Flows and interpret its purpose. a. Policy & Procedures - how an entity will function and be administered. Standard Operating Procedures - established or prescribed methods to be followed routinely for the performance of designated operations or in designated situations. Job Aid - Tool that allows an individual to quickly access the information he or she needs to perform a task. Process Flow - Tool to use to visually document the stages involved in performing a certain procedure. Ability to take the above tools and apply it to functions/actions being performed in a members account. Capacity to not only ensure that the agents/analysts/specialist are performing their tasks according to above tools (to specifications), but to identify when a function/action was performed that is not included in the documentation available. Understand how to research an account, look in all screens available to interpret function/actions taken. Ability to review and understand the CMS guidelines and how they correlate to the internal processes. Understand what and when an exhibit should be triggered. Understand how Medicare Service Platform disposition affect account status, trigger events, queue activities. If not clearly defined in tools above, reach out to Operations leadership to provide. Understand timelines for exhibits triggers, status changes, system activity, etc. Capability to develop writing skills to be clear, simple and to the point. Qualifications Education and Experience - Required education, training, licenses, accreditation or certification and number of years and type of directly related experience. If applicable, please identify if an alternate “equivalency” of a combination of education and experience is sufficient. Degree High School Preferred major/area of study N/A Number of years of supervisory/management experience (if any) Number of years of experience 1 - 2 in Quality Assurance and/or Medicare Advantage Plans. Type of experience - Requires: Strong organizational & time management skills with the ability to assist with workflow planning. Have a high standard of workmanship and a keen eye for detail. • Computer and data entry proficiency. • In-depth, hands-on knowledge of Microsoft Office suite, particularly Word, Excel, Access & PowerPoint. Intermediate knowledge of Medicare regulations and processes is required. Must have excellent oral and written skills. Additional Information All your information will be kept confidential according to EEO guidelines.
    $56k-76k yearly est. 3h ago
  • Non Call QA Supervisor

    Convey Health Solutions 4.1company rating

    Convey Health Solutions job in Sunrise, FL

    Convey Health Solutions is a BPO serving several Medicare Healthcare companies. At Convey Health Solutions, we're experts in highly-compliant member enrollment, service and administration support (Medicare, Medicaid and Commercial / EGWP). For over a decade, we've managed very large-scale end-to-end health insurance processes for our business clients - from eligibility and enrollment processing to service, premium billing and payment processing, reconciliation and other related services. Job Description The Non Call Quality Assurance Supervisor will provide the highest level of support to ensure that Convey Health Solutions Non Call Operations quality and performance improvement goals are met through process reconciliation, auditing, root cause analysis, process monitoring, and trend analysis. Under the guidance and direction of the Non-Call Quality Assurance Manager, the Non Call Quality Assurance Supervisor is expected to supervise overall team members and workflow management. This position is also responsible for the delivery and completion of all Non-Call QA projects. Must also understand all Medicare products and processes as well as demonstrate knowledge of all department systems, e.g. Convey Health Solutions Medicare Service Platform System, Client Rx Claims System, ADP-Payroll System, in addition to CMS's database system. This individual must be able to provide appropriate assistance to team members as needed. This position is responsible for monitoring all Non Call transactions ensuring accurate processing of all transactions as well as adherence to CMS regulatory requirements if required. The incumbent will ensure that we are providing a superior level of service to our internal and external customers in an environment that is empowering, creative and constantly improving. In addition this individual will collaborate with the Program Managers, Business Analyst, and PMO and others during implementation of new processes or process improvement efforts and system modifications to support new business and client Service Level Agreements (SLA). Qualifications Degree Bachelors Preferred major/area of study Quality Assurance / Business Number of years of supervisory/management experience (if any) 2 years minimum Number of years of experience 3 + Type of experience - Requires: •Health Care Administration Business, related field or equivalent extensive experience in lieu of degree. •Minimum 2 years administrative management experience in a company with interactive CMS contact. • Minimum one year quality assurance and or training experience. • Advanced knowledge of Medicare regulations and processes is required. • Must have excellent oral and written skills. • Knowledge of Medicare Requirements and use of CMS systems. Additional Information All your information will be kept confidential according to EEO guidelines.
    $48k-69k yearly est. 3h ago
  • Lead Agent (OPERATIONS)

    Maximus Global Services 4.3company rating

    Fort Lauderdale, FL job

    Summary/Objective Assist the Supervisor on the overall performance of the staff, such as security agents, wheelchair agents, Making sure the operation have the necessary personnel to provide the services. Monitor services requested from the airlines. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Monitor the timely and satisfactory completion of work assignments in accordance with Company and Client policies and procedures. Review daily schedules and assign breaks when is needed. Have all the necessary information for the flights, arrival and departure times and services requested. Ensure all employees follow security procedures for each entity, such as TSA, CBP and any other airport entity where MGS operates. Follow up on client's request (airlines and passengers). Report to the supervisor any issue related to the staff, such as tardiness, absenteeism, performance, conduct or work related accidents and incidents. Conducting of on-the-job training. Make sure all the wheelchairs are account for and placed at the assigned location. Competencies Teamwork Orientation Stress Management/Composure Ethical Conduct Good Communication Customer Service Leadership Supervisory Responsibility This position leads the team of wheelchair agents and porters. Work Environment This job operates in a professional airport environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands This position is very active and requires standing, walking, seating and driving. The employee occasionally lift and/or move up to 70 pounds or more. Position Type and Expected Hours of Work This is a full-time or part-time position. Shifts could change at any time. Travel No travel is expected for this position. Required Education and Experience High school diploma or GED. 1- 2 years' experience in customer service at airport or similar entities. Additional Eligibility Qualifications Pass a background check and drug test Computer literacy in MS Office packages such as Word, Excel and Outlook. Must be able to read, write and speak English. Maintain a relationship with both employees and clients Supervisors must have a good working knowledge of management practices and principles so they can efficiently perform his job. The job requires someone with critical thinking skills who can quickly observe a situation and make the appropriate response. Security Clearance (if applicable) Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
    $32k-60k yearly est. Auto-Apply 60d+ ago
  • Dispatcher (Avtech)

    Maximus Global Services 4.3company rating

    Fort Lauderdale, FL job

    Summary/Objective The Control Center Dispatcher/Scheduler oversees and controls the wheelchair operation and assures wheelchair agents are directed to flights in the most efficient manner. This position assures proper information is properly communicated between clients and wheelchair agents and to guarantee the agents are prepared to cover each flight. Control Center Dispatcher/Scheduler will also prepare and manage employee schedules. Responsibilities and Duties Be proficient and trained in Avtech Dispatch Software. Administrate, control and monitor AvTech Dispatch software to coordinate wheelchair passenger requests between the team, clients, and passengers. Handle phone and Radio traffic Timely dispatch wheelchair attendants and monitor through Avtech incoming client requests for service. Ensure that team signs in/out assigned tablets. Ensure that breaks and lunch periods are coordinated and documented in AvTech. Coordinate with manager and supervisors that wheelchair attendants secure/lock wheelchairs in the designated area. Practice open and continuous communication and value keeping others well informed. Establish and maintain effective relationships with team and clients. Promote awareness and education of Wheelchair Agents that they are responsible and accountable for safety. Ensure all wheelchair services are registered in AvTech and report to the manager any inconsistencies or any agents not using the tablet properly. Assist in the preparation of employee schedules through Celayix scheduling platform. Make necessary revisions of employee schedule and ensure schedules are up to date. Work closely with Management team to keep flight schedules and requests always updated. Maintain clean and organized workplace. Qualifications and Skills Airport Experience preferred but not required. Ability to work in fast paced environment. Ability to handle stressful and demanding situations. Quick learning abilities and able to "multi-task" Must Have Computer Skills Ability to read and speak English fluently. Ability to professionally and positively interact/ communicate and problem-solve with coworkers, clients and passengers. Knowledge of safety requirements and expectations Ability to organize and attend to detail. Reporting to Supervisor/ Manager as assigned Pass a background check and drug test. Computer literacy in MS Office such as Word, Excel and Outlook. Competencies Teamwork Orientation Stress Management/Composure Ethical Conduct Good Communication Customer Service Leadership
    $25k-33k yearly est. Auto-Apply 60d+ ago
  • Trainer Specialist

    Maximus Global Services 4.3company rating

    Fort Lauderdale, FL job

    Summary/Objective Experienced and highly organized Training Specialist to lead the training function for our airport operations. To oversee all training programs in the station, ensuring compliance with safety regulations, operational excellence, and exceptional customer service. Collaborate with cross-functional teams to assess training needs and implement training solutions. Essential Functions Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Schedule and coordinate training sessions for airport personnel including security, passenger services, baggage handling, wheelchair, janitorial and administrative staff. Deliver onboarding, recurrent, and role-specific training aligned with airport and airline policies. Observe operational activities to identify training gaps and suggest continuous improvement opportunities. Support and coach employees during initial on-the-job training phases. Assist in developing and updating training materials, manuals, and SOPs as needed. Maintain accurate training records and ensure documentation meets regulatory requirements. Provide feedback to managers and supervisors on performance and progress. Conduct audits and assessments to evaluate training effectiveness and employee performance. Stay up to date with changes in aviation regulations, airport procedures, and technology to keep training programs current. Foster a culture of safety, compliance, and continuous improvement. Provide leadership, coaching, and development for station staff. Competencies Teamwork Orientation Stress Management/Composure Ethical Conduct Good Communication Customer Service Leadership Work Environment & Physical Demands This job operates in a professional airport environment. It is an active position, which requires moving around the airport (offices, gates, ramp, catering facility, etc.). This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. This position is very active and requires standing, walking, seating and may be exposed to weather conditions, during OJT or audits. Position Type and Expected Hours of Work This is a full-time position. Work hours vary. Required Education and Experience Bachelor's degree in aviation, Human Resources, Education, or related field (or equivalent experience). 5+ years of experience in airport operations or aviation training, with 2+ years in a leadership role. In-depth knowledge of airport safety procedures, regulations, and ground operations. Strong presentation and communication skills. Ability to manage training for a 24/7 operation. Familiarity with LMS platforms and training software. Skills and Qualifications Bilingual (English & Spanish) Strong organizational and problem-solving abilities. Ability to work under pressure in a fast-paced, safety-sensitive environment. Successfully complete a background investigation Computer literacy in MS Office packages such as Word, Excel and Outlook. A willingness and ability to travel within the US for training delivery Security Clearance (if applicable) Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
    $41k-62k yearly est. Auto-Apply 60d ago
  • Coordinator 2 - Appeals

    Maximus 4.3company rating

    Miami, FL job

    Description & Requirements Maximus is currently hiring for Coordinator 2 - Appeals to join our QIC Part C team. This is a remote opportunity. The Coordinator 2 is responsible for reviewing Medicare Part C appeals which includes researching rules and regulations, setting up medical reviews, writing decision letters, among other tasks. This position will require a federal suitability clearance post-hire as mandated by the client. This clearance is required in order to access client-specific systems as needed to complete the job duties. Essential Duties and Responsibilities: Function as a Subject Matter Expert in one or more process areas. - Analyze data submitted for Independent Medical Review. - Conduct fact finding and analyses on those cases deemed complex in nature or requiring adjudication; apply established procedures where the nature of the system, feasibility, computer equipment and reporting tools have not already been decided. - Track and meet required deadlines for complex cases or other assigned tasks. - Assist leadership through research of data and/or authoring reports. - Analyze data using all applicable state law, state regulations, process documents, and other sources as defined by the client contract. - Work independently on specific situations or on a team to resolve problems and deviations according to current established practices; and obtains advice where precedents are unclear or not available from the client. - Answer and respond to phone calls/emails from participants in the Independent Medical Review process. - Assist others or provide on-the-job training or act as a mentor to production staff. Minimum Requirements - High School Degree or equivalent required. - 2-4 years of related professional experience required. - Ability to commit to a 2 week training schedule of 8:30am - 5:00pm EST Monday - Friday required. Please note: This position requires the use of your personal device for the duration of training. After training, equipment will be provided. Home Office Requirements: - Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to ****************** - Minimum 5mpbs upload speed - Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router - Personal computer or laptop (Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3) - Private and secure work area and adequate power source - Must currently and permanently reside in the Continental US EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 20.50 Maximum Salary $ 20.50
    $31k-48k yearly est. Easy Apply 3d ago
  • Director, Finance & Accounting

    Maximus 4.3company rating

    Miami, FL job

    Description & Requirements Maximus is currently seeking a Director, Finance & Accounting. In this role, you will be responsible for performing and providing financial oversight to the business. . Essential Duties and Responsibilities: - Prepare financial budgeting, forecasting and reporting on a monthly, quarterly, and annual basis, while performing variance analysis between forecast and actual. - Ensure effectiveness of accuracy and timeliness of forecasting, reporting, accruals, and other financial related processes and systems on a weekly and monthly basis. - Provide direct financial leadership and support for assessing service allocation rates, composition of cost pools for new allocations. - Work with group and project finance teams to develop, administer, and implement process improvements and methodologies and cost allocation expectations. Job-Specific Essential Duties and Responsibilities: - Lead a team of financial professionals to develop and implement a financial strategy that is effective, consistent and aligns with the organization's overall financial strategy. - Responsible for oversight and maintenance of project financial records and forecasts. - Provide strategic pricing leadership to support a new business area. - Participate in all internal and external audits. - Oversee the monthly and quarterly financial close process for assigned businesses. - Coordinates with Project Management to develop operational productivity analysis and tracking of metrics to identify where cost efficiencies can be achieved. - Reviews contract modifications, maintain financial contract files and prepares reports, documentation and presentations as appropriate. - Ensure client invoices are compliant with MAXIMUS policy and client requirement to ensure projects are billed accurately and timely. - Manages Direct Sales Outstanding by expediting collections and keeping unbilled as low as possible. - Ensure compliance with applicable policies and procedures as well as US GAAP, FAR, CAS and statutory regulations, acting as a champion of the company policy and procedures. - Provide monthly, quarterly and annual forecasting for financial and business planning with Project Management and Division finance and works closely to track performance and provides timely variance and Risk and Opportunity analysis. - Prepares routine and ad-hoc financial reports and analysis using MAXIMUS proprietary tools, Enterprise solutions, CostPoint, Cognos Reporting, and Excel - Lead cooperative effort among members of a team. - Provides ongoing supervision too assigned staff. - Responsible for identifying and resolving issues, problems and concerns. - Receives assignments in the form of objectives and determines how to use resources to meet schedules and recommends changes to policies and establishes procedures. - Interacts with different levels of external and internal customers. - Ensures the confidentiality and security of all corporate information. - Other duties as assigned. Minimum Requirements - Bachelor's degree in related field required. - 10-12 years of relevant professional experience required. Job-Specific Minimum Requirements: - Bachelor's degree in accounting or finance from an accredited college or university or equivalent experience in lieu of degree. Master's Degree preferred. - Due to customer requirements, United States Citizenship is required. -10+ years of relevant professional experience required. - At least 5 years of experience in project accounting, financial control/management or similar discipline. - 2-3 years management experience required. - Must have DoD financial experience. - Must have strategic pricing experience. -The ability to obtain or maintain a government issued security clearance is required. - Ability to coach, develop and mentor team members. - Proficient in Microsoft Office (strong Word and Excel skills). - Excellent organizational, interpersonal, verbal, and written communication skills, ability to perform quantitative and qualitative analyses of existing business processes. - Ability to perform comfortably in a fast-paced, deadline-oriented work environment. - Ability to work under standards-based performance measures. - Ability to successfully execute many complex tasks simultaneously. - Ability to work as a team member, as well as independently. - Ability to be a self-starter. #techjobs #LI-PN1 #veterans Page EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 145,000.00 Maximum Salary $ 160,000.00
    $71k-109k yearly est. Easy Apply 3d ago
  • Senior Legal Counsel

    Convey Health Solutions Holdings Inc. 4.1company rating

    Convey Health Solutions Holdings Inc. job in Fort Lauderdale, FL

    Job Title: Senior Legal Counsel Senior Legal Counsel role is to oversee all legal activities and be responsible for providing expert legal advice. The successful candidate must have an expert knowledge of legal corporate governance and be able to navigate the healthcare technology space. Primary responsibilities involve managing corporate governance and securities compliance, overseeing external counsel, and drafting, reviewing, negotiating and finalizing contracts with vendors and clients. Additionally, this position will provide legal support for the business including employment matters, records information, regulatory support, corporate communications and sales and marketing. This role will interact with internal business units, external customers, vendors and strategic partners to provide timely updates and support on various contractual issues. In addition, this position will have the opportunity to assist on other legal matters within all departments from time to time. Essential Duties and Responsibilities: * Manage day-to-day legal matters to support the business, including the drafting, negotiation and finalization of general contracts, licenses, consulting agreements, business associate agreements, and product and service agreements. Investigate potential or alleged legal violations, employment legal matters, records information, regulatory support, government affairs, and corporate communications * Provide strategic legal advice and support to senior leadership on legal aspects relative to business practices, corporate strategies, policy interpretation, compliance, contractual disputes and legal trends * Develop, implement and update legal policies, procedures and practices in coordination with senior leadership * Anticipate and identify legal issues and proactively develop effective and practical legal strategies and solutions to address risk * Create processes for and manage compliance with securities rules and regulations * Provide support for M&A transactions Education and Experience: * Juris Doctor (JD) Degree * Minimum of five years legal practice experience in negotiating and drafting product and service contracts, required Knowledge, Skills and Abilities Required: * Exceptional negotiating, drafting and communication skills * Mature judgment with the ability to build relationships across the entire organization * Organized planner with strong analytical skills and the capacity to work simultaneously on a variety of diverse projects within strict time constraints * Strong working knowledge of commercial contracts required * Strong working knowledge of technology contracts preferred * Ability to work with key business partners and put legal analysis in its proper commercial context in order to maximize business results for all parties * Must be able to identify and articulate the business and legal concerns that are relevant to the company * Strong decision making skills based on sound judgment * Strong presentation and negotiation skills-ability to influence and persuade in decision making processes both internally and externally * Ability to draft clear, concise, professional and legally robust correspondence, contractual documentation, policies and other documentation * Must be able to work effectively as a team member with every level of Convey staff and external counsel. * Ability to drive project timelines to completion with a cross-functional team * Excellent research, analytical, problem solving and organizational skills required * Must be able to manage multiple projects/priorities and meet deadlines * Must be a self-starter with initiative and ability to seek guidance when necessary * Ability to deliver high quality work product and with a high degree of independence in a timely manner. The expected base salary for this position ranges from $155,000 - 165,000 with a bonus target of up to 15% of the base salary. We do consider a wide range of factors when making offer decisions, including (but not limited to) the scope and responsibilities of the position, a candidate's relevant skills, training, experience, education and where applicable, licensure and certifications obtained. We also consider organizational and market factors when making offer decisions. Convey Health Solutions is an Equal Opportunity Employer committed to fostering an inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws. Convey Health Solutions also provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws. Applicants requiring accommodation during the application or interview process should contact the Human Resources department. About Us Convey Health Solutions, together with Pareto Intelligence, delivers a powerful combination of purpose-built technology, advanced analytics, and expert services to help health plans thrive in a complex, post--Affordable Care Act environment. As a trusted partner to Medicare and commercial payers, we provide scalable, compliant solutions that span the entire member lifecycle--from enrollment and billing to risk adjustment, Stars performance, and member engagement. Pareto's deep analytics and financial intelligence complement Convey's operational expertise, enabling our clients to improve performance, reduce costs, and create better healthcare experiences for millions of Americans--especially seniors and vulnerable populations. Together, we help health plans scale smarter, grow stronger, and make healthcare work better for the people who need it most. Learn more at ************************************
    $155k-165k yearly 14d ago
  • Bilingual Call Center Representative

    Maximus 4.3company rating

    Miami, FL job

    Description & Requirements Join Maximus as a Bilingual Call Center Representative, where you'll help callers get the information and support they need with patience, clarity, and care. You'll guide consumers, document their inquiries, and connect them with the right resources all while using your language skills to make their experience easier. Be part of a team that values growth, collaboration, and making a real difference. Why Maximus? - • Professional Development Opportunities- Participate in training programs, workshops, and conferences. - • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - • Tuition Reimbursement - Invest in your ongoing education and development. - • Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage. - • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - • Competitive Compensation - Quarterly bonuses based on performance included! Essential Duties and Responsibilities: - Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. - Track and document all inquiries using the applicable systems. - Complete associated tasks according to the established guidelines. - Track and document all inquiries using the applicable systems. - Meet Quality Assurance (QA) and other key performance metrics. - Facilitate the fulfillment of caller requests for materials via mail, email, or download. - Transfer/refer consumers to appropriate entities according to the established guidelines. - Escalate calls or issues to the appropriate designated staff for resolution as needed. - Facilitate translation services for non-English speaking callers according to procedures. - Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems. Minimum Requirements - High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience. - Must be fluent in English and specified secondary language. - Fluency in languages (English and Spanish) - Six months of customer service experience - Excellent soft phone skills - Good computer navigation skills - A quiet and distraction free work area #LI-Remote EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 16.50 Maximum Salary $ 16.50
    $22k-30k yearly est. Easy Apply 7d ago
  • Team Leader

    Maximus 4.3company rating

    Miami, FL job

    Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. The role will manage a team of Health Coaches who deliver healthy lifestyle courses across Oxfordshire. As part of this, the coaches need to be observed regularly to ensure quality and consistency. In addition, the role involves engagement activities within Oxfordshire and attendance at face-to-face team meetings, which take place every two weeks. The successful candidate will need to be present in Oxfordshire at least twice per week The Team Leader is responsible for coordination of effective and efficient behaviour change and screening services. Key focus includes the referral management, personalised care pathways (aligned to need/preferences) and health coaching delivery. The Team Leader will develop and deploy Standard Operating Procedures (SOPs) that ensure highly effective customer experiences that in turn drive positive and sustained behaviour change outcomes across lifestyles areas including: • Healthy Eating and Nutrition • Smoking Cessation • Physical Activity • Weight Management • Alcohol consumption • NHS Health Checks (outreach) As Team Leader, you will be responsible for the day-to-day operation of the contract, ensuring that staff are appropriately prepared and ready to provide quality driven, person centred lifestyle improvement services. Working alongside the Service Manager, you will ensure that the highest possible standards of care are always applied and adhered to. 1.Coordination of service delivery by: • Monitoring referral activity, starter, retention, and completion / achievement information through the overarching case management of populations and caseloads across the service • Supporting the production and analysis of Management Information to support internal and external reporting requirements and inform continuous improvement • Overseeing staff activity, productivity, and utilisation to ensure effective, efficient delivery, making best use of Maximus' policies and processes to guide and support team and individual performance • Ensuring all training and Continuous Professional Development (CPD) is coordinated and rolled out / completed in a timely manner • Effectively manage own time and workload to ensure deadlines are met in an effective manner • Contribute to team organisation, planning and continuous improvement. 2. Ensure the service is embedded within and across the local networks and communities. • Developing positive relationships with internal and external stakeholders from across and within the health, wellbeing, community and voluntary sectors • Develop trusting and beneficial relations with workplaces across Buckinghamshire, optimising opportunity to support workforces to adopt positive health and wellbeing behaviours, maximising referral routes to our service (with a focus on routine and manual workers and priority groups) • Establish simple, clear, and friction-free onward referral and sign-posting pathways that support a positive service user experience • Undertake outreach work within the community and build connection with local organisations and other services interconnected to the wider and social determinants of health • Coordinate and deliver events to promote the Buckinghamshire Healthy Lifestyle Service to generate high quality referrals, with a focus on priority areas and populations • Disseminate information and resources regarding the service provision including group activities and other relevant services on a regular basis • Represent the service as required at meetings, conferences, and forums • Attend local network meetings as part of coordinated approach to demonstrated reach, engagement and sharing good practice 3. Responsible for high quality service delivery and achievement of performance through: • Proficiently overseeing caseload management, performance data and Management Information via the virtual care platform case management system and additional dashboards inclusive of sub-contractor activity. Manage referral flow to sub-contractors and ensure service users pathways are continuous across providers (as required) • Deploying a robust framework to review and assure team competency and skills in the delivery of health and wellbeing coaching services, including, but not limited to observations, data audits, SOP compliance. • Ensuring staff are appropriately trained, motivated, and supported to enable them to carry out their duties to the highest possible standard • Ensuring team and individuals have value and performance based objectives that align to the performance requirements of the contract • Ensure your team deliver against contract performance expectation as agreed with the commissioner, taking action in line with performance management requirements • Ensuring high quality delivery in line with the service delivery specification, SOPs and national / local evidence/guidance • Ensure the qualitative capture of evidence through service user feedback, case studies and effective compliments/complaints monitoring • Proactively identifying any service improvement needs that may affect the day to-day operational delivery of the service. • Deputising for the Service Manager in the event of sickness or annual leave. 4. Ensure compliance with national standards, NICE guidance, contract and company quality standards, Service Level Agreements and SOPs. • Monitor, implement and embed all policies and systems as they relate to service delivery, including but not limited to localised SOPs, Health, and Safety, Safeguarding, and Information Security • Ensure delivery is compliant with government guidance relating to diet, alcohol, physical activity, both adult and child weight management and smoking cessation • Coordinates efforts to ensure compliance with information, advice, and guidance if / when government guidance changes. 5.Support in the effective development of high performing teams. • Adopting a proactive approach to supervision and training with a demonstrated commitment to personal development, achievement of quality standards, delivering high performance in line with agreed objectives and Key Performance Indicators • Support all to access supervision and ensure all engage in the development of annual Personal Development Plans (PDPs) • Support the Service Manager in the recruitment, onboarding and induction of team members as required • Create a culture of further development and constructive feedback with individuals and teams, embedding and ensure behaviours demonstrate the company values. 6. Support the service as require with delivery of service provision including but not limited to; • Carrying out NHS Health Checks in line with our policies and procedures • Supporting with the referral hub • Support with Health and Wellbeing Coaches as required (e.g., during periods of prolonged sickness or vacancy) Note: This is not an exhaustive list. The Team Leader is expected to carry out all other duties as may be reasonably required. Key Business Priorities Internal • Directors • Co-workers, managers, and wider team • Health Division colleagues • Maximus central division • Maximus companies and associates • Colleague forums External • Local Authority • Integrated Care Partnerships / Boards • Community and Voluntary sector • Population being served / supported. • Sub-contractors and key partners • Community stakeholders • Co-location cooperatives • Venue providers • Healthcare settings including GP Practices / Primary Care Networks Qualifications & Experience Essential: • Experience of a supervisory role with experience of managing a diverse team • Relevant health coaching qualification or an accredited health coaching skills programme. • A minimum of six months of direct health coaching delivery • Experience of caseload management demonstrated via the use of a Case Management System • Experience of supporting vulnerable individuals through a change process • Evidence of continuous professional development to ensure the delivery of the most recent and up to date health coaching provision to the correct quality standard. • Experience of coordinating health and wellbeing services Desirable: • Experience in delivering behaviour change interventions for specific lifestyle related issues (smoking cessation, physical activity, NHS Health Checks, weight management, alcohol reduction) • Membership of professional body (ICF, EMCC, AoC, UKHCA) • Educated to degree level in a relevant subject e.g., Psychology, Behavioural Science etc • Experience of supporting people remotely / telephonically / digitally • Experience in community development in areas of deprivation, Project Management and Developing new services. Individual Competencies Essential: • Ability to motivate, manage and lead a diverse team. • Ability to forge good working relationships with external organisations. • Ability to react quickly to unforeseen circumstances. • A strong understanding of the social / wider determinants of health • A strong understanding of population-based approaches including segmentation and risk stratification. • A strong understanding of behaviour change principles and methodology. • Demonstrable core skills and competencies as set out in best practice standards including: - Select and apply a range of health coaching models, conversation frames and techniques. - Detailed knowledge of the core concepts and principles of personalisation, patient activation, health behaviour change, self-efficacy, intrinsic motivation, and assets based approaches - Detailed understanding of self-management support and associated techniques - Advanced skills development incorporating practice, reflection and planning for the application of learning to practice. • Excellent internal and external stakeholder engagement and management • Strong written and verbal communication skills with the ability capture essential information that supports effective case management • A strong track record of interpersonal relationships including the ability to build, develop and maintain relationships. • Expertise in communicating effectively with excellent oral and written communication skills • Effective caseload management inclusive of accurate data collection, data entry, timely recording and delivery against agreed Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs). • Confident in the use of evolving digital technologies to support people through behaviour change processes. • The ability to manage time independently and effectively and work to deadlines • Ability to effective work safely and manage sensitive data in line with information security standards • Excellent Microsoft Office skills and ability to learn quickly when using news systems and processes. • Commitment to personal development and training • Commitment to flexible working (including evenings and weekends), ensuring the service is available to all residents including, those who work during the day, shift workers and those with children of school age • Commitment to supporting overall team/contract performance to the highest standards, undertaking a range of duties in line with business requirements Desirable: • Experience of delivery health screening services (e.g., NHS Health Check) • Effective delivery of programmes in line with contractual requirements and service level agreements EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 30,000.00 Maximum Salary £ 35,000.00
    $50k-93k yearly est. 5d ago
  • Lead Business Analyst

    Maximus 4.3company rating

    Miami, FL job

    Description & Requirements At Maximus, we lead with purpose-helping government agencies deliver programs that improve lives. We are seeking a Lead Business Analyst to provide strategic leadership in managing requirements, guiding project teams, and ensuring operational excellence. In this role, you will serve as a trusted advisor to clients and internal stakeholders, driving solutions that meet complex business needs and exceed expectations. ***This is a fully remote position. Requires 5% travel. 100% mileage reimbursed at federal rate*** Why Join Maximus? - • Competitive Compensation - Quarterly bonuses based on performance included! - • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - • Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave, - • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - • Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - • Tuition Reimbursement - Invest in your ongoing education and development. - • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - • Professional Development Opportunities- Participate in training programs, workshops, and conferences. Essential Duties and Responsibilities: - Develop and maintain effective processes for managing requirements, developing business processes, and providing production support to the operation. - Lead and implement the design, analysis, interpretation and evaluation of a variety of reports, internal/external resource documents and surveys. - Lead and own activities related to Business Requirement Documents process. - Analyze existing systems, programs, policies, and organizational processes and recommend enhancements and improved solutions. - Design and implement process improvements that enhance customer service and optimize business operational efficiency and quality. - Conduct statistical analyses and evaluates a wide variety of information to assess operational difficulties and develop solutions to complex problems, including escalated issues Independently develop and implement modeling and evaluation processes to determine the effectiveness of current operational activities. - Provide oversight and perform research and gap analysis to determine and improve effectiveness of all operational documentation. - Serve as a liaison between business ops and system team for the planning, implementation and maintenance of programs and contractual changes. - Communicate status, risks, and issues to the Systems Analysis and Design Director, senior management and/or the client, as appropriate. - Monitor BA activities with the Systems Analysis and Design Director to ensure that all business analysis activities are allocated appropriately and executed as planned. - Ensure all business requirements and business processes are adequately documented. - Lead cooperative efforts among members of a project team. - Manage efficient execution of business meetings with internal project staff, client staff, and/or project vendors. - Act as advisor to project team members to resolve problems. - Provide support to operation senior staff, division managers and program managers. - Develop high quality communications suitable for clients. - Work effectively with internal and external business partners in the delivery of solutions. - Maintain extensive and comprehensive working knowledge of all assigned programs and projects. Minimum Requirements - Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience. Program Specific Requirements: - BABOK certified preferred - Write complex SQL queries preferred - Analyzing provider policy and resulting business process changes or similar experience required - At least 3+ years Medicaid provider experience / Medicaid provider enrollment experience EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 100,000.00 Maximum Salary $ 150,000.00
    $78k-100k yearly est. Easy Apply 3d ago
  • Principal Data Scientist

    Maximus 4.3company rating

    Miami, FL job

    Description & Requirements We now have an exciting opportunity for a Principal Data Scientist to join the Maximus AI Accelerator supporting both the enterprise and our clients. We are looking for an accomplished hands-on individual contributor and team player to be a part of the AI Accelerator team. You will be responsible for architecting and optimizing scalable, secure AI systems and integrating AI models in production using MLOps best practices, ensuring systems are resilient, compliant, and efficient. This role requires strong systems thinking, problem-solving abilities, and the capacity to manage risk and change in complex environments. Success depends on cross-functional collaboration, strategic communication, and adaptability in fast-paced, evolving technology landscapes. This position will be focused on strategic company-wide initiatives but will also play a role in project delivery and capture solutioning (i.e., leaning in on existing or future projects and providing solutioning to capture new work.) This position requires occasional travel to the DC area for client meetings. Essential Duties and Responsibilities: - Make deep dives into the data, pulling out objective insights for business leaders. - Initiate, craft, and lead advanced analyses of operational data. - Provide a strong voice for the importance of data-driven decision making. - Provide expertise to others in data wrangling and analysis. - Convert complex data into visually appealing presentations. - Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners. - Understand the importance of automation and look to implement and initiate automated solutions where appropriate. - Initiate and take the lead on AI/ML initiatives as well as develop AI/ML code for projects. - Utilize various languages for scripting and write SQL queries. Serve as the primary point of contact for data and analytical usage across multiple projects. - Guide operational partners on product performance and solution improvement/maturity options. - Participate in intra-company data-related initiatives as well as help foster and develop relationships throughout the organization. - Learn new skills in advanced analytics/AI/ML tools, techniques, and languages. - Mentor more junior data analysts/data scientists as needed. - Apply strategic approach to lead projects from start to finish; Job-Specific Minimum Requirements: - Develop, collaborate, and advance the applied and responsible use of AI, ML and data science solutions throughout the enterprise and for our clients by finding the right fit of tools, technologies, processes, and automation to enable effective and efficient solutions for each unique situation. - Contribute and lead the creation, curation, and promotion of playbooks, best practices, lessons learned and firm intellectual capital. - Contribute to efforts across the enterprise to support the creation of solutions and real mission outcomes leveraging AI capabilities from Computer Vision, Natural Language Processing, LLMs and classical machine learning. - Contribute to the development of mathematically rigorous process improvement procedures. - Maintain current knowledge and evaluation of the AI technology landscape and emerging. developments and their applicability for use in production/operational environments. Minimum Requirements - Bachelor's degree in related field required. - 10-12 years of relevant professional experience required. Job-Specific Minimum Requirements: - 10+ years of relevant Software Development + AI / ML / DS experience. - Professional Programming experience (e.g. Python, R, etc.). - Experience in two of the following: Computer Vision, Natural Language Processing, Deep Learning, and/or Classical ML. - Experience with API programming. - Experience with Linux. - Experience with Statistics. - Experience with Classical Machine Learning. - Experience working as a contributor on a team. Preferred Skills and Qualifications: - Masters or BS in quantitative discipline (e.g. Math, Physics, Engineering, Economics, Computer Science, etc.). - Experience developing machine learning or signal processing algorithms: - Ability to leverage mathematical principles to model new and novel behaviors. - Ability to leverage statistics to identify true signals from noise or clutter. - Experience working as an individual contributor in AI. - Use of state-of-the-art technology to solve operational problems in AI and Machine Learning. - Strong knowledge of data structures, common computing infrastructures/paradigms (stand alone and cloud), and software engineering principles. - Ability to design custom solutions in the AI and Advanced Analytics sphere for customers. This includes the ability to scope customer needs, identify currently existing technologies, and develop custom software solutions to fill any gaps in available off the shelf solutions. - Ability to build reference implementations of operational AI & Advanced Analytics processing solutions. Background Investigations: - IRS MBI - Eligibility #techjobs #VeteransPage EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 156,740.00 Maximum Salary $ 234,960.00
    $63k-91k yearly est. Easy Apply 6d ago
  • Logistics Manager (Delivery)

    Maximus 4.3company rating

    Miami, FL job

    Description & Requirements is contingent upon contract award* We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award). This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award. As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas. Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling. The program ensures consistent access to care across dispersed populations and contributes to broader public service goals. Essential Duties and Responsibilities: - Manage activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktop, laptop, and networked systems. - Manage escalations, ensure correct assignment of resources and full problem resolution. - Identify opportunities to increase efficiency. - Collect and Analyze performance metrics, responding as necessary to ensure SLAs are met. - Create and manage escalation procedures and ensure service levels are maintained. - Document, track, and monitor problems to ensure resolution in a timely manner. - Provide strategic management and objectives for the department. - Manage aspects of personnel to ensure efficient operation functions. - Perform other duties as may be assigned. Minimum Requirements - Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience. Additional Minimum Requirements: - Proficiency with computers including Microsoft Outlook, Word, Excel, PowerPoint and Teams required. - Strong written/oral communication and organizational skills are required. - Experience in medical supply chain management is required. Preferred Skills and Qualifications: - Experience in managing transportation of hazardous materials to include medical waste is a plus. #LI-AM1 #maxcorp EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 86,800.00 Maximum Salary $ 126,800.00
    $44k-63k yearly est. Easy Apply 6d ago
  • Supervisor - Correspondence (Near Jacksonville, FL)

    Maximus 4.3company rating

    Miami, FL job

    Description & Requirements Maximus is looking for a Remote Supervisor to join our Department of Education portfolio. The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries. The Supervisor also ensures prompt resolution of escalated requests. Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program. This is a remote position, however you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week. This is a Limited Service position. This position is temporary with an expected date of 7/31/2026. Essential Duties and Responsibilities: - Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed. - Perform tasks to assure correspondence and program service level requirements and goals are met. - Assume leadership responsibility for correspondence tasks and contact center processing activities as required. - Participate in meetings and recommend changes to policies and procedures. - Support and enforce contact center expectations. - Assist with escalated correspondence issues or cases as needed. - Evaluate employee key performance indicators and identify training needs and development opportunities. - Develop work schedules and assign duties to direct report personnel to ensure efficiency. - Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems. - Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions. - Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work. - Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate. - Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules - Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained - Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks - Comply with all company required policies, procedures and processes including but not limited to required training. - Be able to successfully pass certification of departmental trainings. - A portion of time is normally spent performing individual tasks related to the unit or sub-unit - Monitors daily operations of a unit or sub-unit. Requires full knowledge of own area of functional responsibility. - Frequently interacts with subordinate employees and functional peer groups - Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules - Receives predetermined work assignments that are subject to a moderate level of control and review - Directs subordinates to complete assignments using established guidelines, procedures, and policies - Generally, supervises semi-skilled employees or a few individual professional contributors - Bachelor's degree in related field. - 3-5 years of relevant professional experience required. - Equivalent combination of education and experience considered in lieu of degree. Additional Requirements as per contract/client: - Must reside in the U.S. - Must be a U.S. Citizen - Must be able to pass a Federal Background Check - Must not be delinquent or in default on any Federal Student Loans *Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education. Home Office Requirements: - Private and Secure workspace from home. At times, you may be required to facilitate and/or speak during meetings. - Access to Wi-Fi, LAN (wired connection/ethernet) or both at home - Internet provider that offers enough speed for multiple users without latency or lag. (i.e. housemate also WFH, kids playing video games or streaming shows, etc.) - Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** Minimum Requirements - Bachelor's degree in related field. - 3-5 years of relevant professional experience required. - Equivalent combination of education and experience considered in lieu of degree. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 55,000.00 Maximum Salary $ 63,000.00
    $57k-96k yearly est. Easy Apply 5d ago
  • Contracts Sr Specialist - Federal & State Government Contracts

    Maximus 4.3company rating

    Miami, FL job

    Description & Requirements The Senior Contracts Specialist is responsible for managing complex contract activities across both federal and state programs. This role requires expertise in FAR/DFARS-governed federal contracts, State appeals (IDRE) contracts, and proposal development support. The specialist will serve as a key advisor to internal stakeholders, providing guidance on contract interpretation, risk mitigation, negotiation strategies, and proposal compliance. Key Responsibilities Contract Administration & Compliance: -Draft, review, and negotiate contracts, subcontracts, and amendments for federal and state programs. -Ensure compliance with Federal Acquisition Regulation (FAR), DFARS, and state-specific requirements. Proposal Support: -Collaborate with business development and proposal teams to review RFPs, RFQs, and solicitations. -Provide guidance on contractual terms, compliance requirements, and risk assessment during proposal preparation. -Assist in developing cost and pricing narratives, certifications, and representations as required. State Appeals (IDRE) Expertise: -Manage contracts related to Independent Dispute Resolution Entity (IDRE) processes for state appeals. -Interpret state regulations and ensure adherence to timelines and procedural requirements. Compliance & Risk Management: -Monitor contract performance and identify potential risks or compliance issues. -Maintain accurate records and documentation for audits and reporting. Stakeholder Support: -Advise program managers and leadership on contractual obligations and regulatory requirements. -Collaborate with legal, finance, and operations teams to resolve contract-related issues. Process Improvement: -Develop and implement best practices for contract administration and compliance monitoring. -Support training initiatives for internal teams on contract policies and procedures. Skills and Qualifications Minimum 3-5 years of experience in contract management. Proven experience with FAR/DFARS and federal contracting requirements. Strong knowledge of State appeals (IDRE) processes and related contract structures. Demonstrated experience supporting proposal development, including RFP analysis and compliance review. Strong negotiation, analytical, and communication skills. Proficiency in contract management systems and Microsoft Office Suite. Ability to manage multiple priorities in a fast-paced environment. Essential Duties and Responsibilities: - Lead compliance tracking in all areas of performance required by the contracts and vendor agreements. - Provide client, project, operations and corporate compliance reporting and analytics. - Monitor and reports on Service Level Agreements (SLAs). - Meet with subcontractors, vendors and third party auditors. - Develop business continuity, disaster recovery and document archiving reports. - Oversight of external auditors and vendor quality assurance audits. - Deliver regular compliance updates to project management. - Ensure staffing/operations/quality management plans appropriately updated. Minimum Requirements - Bachelor's degree with 5+ years of experience. - Advanced degree or professional designation preferred. #HotJobs1209LI #HotJobs1209FB #HotJobs1209X #HotJobs1209TH #TrendingJobs EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 90,780.00 Maximum Salary $ 122,820.00
    $55k-87k yearly est. Easy Apply 7d ago
  • Manager, Enterprise IT Support

    Convey Health Solutions Holdings Inc. 4.1company rating

    Convey Health Solutions Holdings Inc. job in Fort Lauderdale, FL

    Job Title: Enterprise IT Support Manager The Enterprise IT Support Manager is responsible for the daily planning, operation, administration, and maintenance of enterprise applications, devices, and infrastructure systems. This includes computing, storage, networks, telecommunications, mobile devices, and output platforms. This position manages technical teams responsible for Help Desk (Tier I/Tier II), Network Operations Center (NOC), and Site Support services. Responsibilities include oversight of team performance, learning and development, and administration of Active Directory domain services and security. The role also facilitates ITIL-based processes, including incident, problem, change, asset, configuration, and service level management, as well as data protection activities. The Enterprise IT Support Manager oversees service request and incident ticket systems, infrastructure monitoring tools, and the development and maintenance of standard operating procedures, image standards, and guidelines. The position ensures service level performance metrics, dashboards, and reports are accurate and effectively communicated to leadership. Essential Duties and Responsibilities: * Plan, establish, implement, and administer IT policies, standards, procedures, and performance controls. * Develop and oversee change management processes, ensuring adherence to reporting, metrics, and compliance requirements. * Manage technical projects and coordinate deliverables across enterprise support functions. * Meet regularly with support teams to discuss performance, documentation, and timelines. * Supervise Enterprise IT Support teams to ensure timely, effective, and customer-focused service delivery. * Conduct performance evaluations, manage hiring and disciplinary actions, and recommend compensation adjustments. * Oversee Help Desk, Desktop, Application, and Infrastructure support to identify and resolve recurring issues. * Monitor, alert, and report on IT system and service performance metrics. * Ensure compliance with service level agreements (SLAs) and provide accurate performance reports. * Manage escalations for service requests and incidents to ensure timely resolution. * Communicate incident updates and root cause analyses to business units and stakeholders. * Develop and maintain deployment, provisioning, and support standards and procedures. * Collaborate with business departments to improve customer relations and support efficiency. * Provide training and guidance on new hardware, software, and support tools. * Maintain professional and courteous communication with staff, customers, and external partners. * Ensure compliance with all applicable federal, state, and local laws and company policies. * Participate in quality assurance, compliance, and continuing education programs as required. * Perform other related duties and responsibilities as assigned. * Occasional travel may be required (less than 10%). Other Duties and Responsibilities: * Develop and maintain a framework for NOC monitoring, alerting, business impact assessment, and IT service request workflow. * Create and update Help Desk, NOC, and Site Support documentation and knowledge bases. * Analyze performance metrics and implement improvements across IT support areas. * Review technician tickets for accuracy, adherence to policy, and coaching opportunities. * Conduct continuous improvement activities to enhance call resolution rates and end-user satisfaction. * Evaluate team performance using metrics, reports, and trend analyses. * Serve as an escalation point for critical incidents, including participation in after-hours and weekend rotations. * Manage staff scheduling, PTO, and shift coverage to ensure service continuity. * Oversee all Service Desk-related projects and communicate progress to leadership. * Enforce company and IT policy compliance among technical staff. * Travel to remote locations as required. Knowledge, Skills, and Abilities: * Strong leadership and people management skills. * Demonstrated experience managing IT Service Desk and End User Support functions. * In-depth understanding of ITIL frameworks and IT Service Management best practices. * Strong technical knowledge in enterprise systems, applications, and infrastructure. * Proven ability to identify, analyze, and resolve hardware and software issues. * Excellent written and verbal communication skills. * Strong vendor and supplier relationship management experience. * Proven ability to perform in a fast-paced, team-oriented, and service-driven environment. * High level of accountability, urgency, and attention to detail. Education and Experience Requirements: * Bachelor's degree in computer science, Management Information Systems (MIS), or a related field, or an equivalent combination of education and experience. * Minimum of 3-5 years of experience in a Technical Help Desk or Desktop Support environment. * Minimum of 3 years in a management role overseeing 8 or more direct reports. The expected base salary for this position ranges from $120,000 - $130,000 USD with a bonus target of up to 10% of the base salary. While it is not typical to offer candidates at or near the top of the range, we do consider a wide range of factors when making offer decisions, including (but not limited to) the scope and responsibilities of the position, a candidate's relevant skills, training, experience, education and where applicable, licensure and certifications obtained. We also consider organizational and market factors when making offer decisions. This range is a general guideline and represents a good faith estimate of what we would reasonably expect to pay for this position. We reserve the right to modify this range in the future as organizational and market conditions dictate. At Convey, we believe that the right benefits package can improve the quality of our employees and their family members' lives. Therefore, we offer a competitive total rewards package, which includes health and welfare benefits, 401(K) savings with employer matching, paid time off, life, AD&D and disability insurances, and various ancillary benefits, such as pet insurance, virtual physical therapy, and employee assistance programs. Equal Employment Opportunity Statement: Convey Health Solutions is an Equal Opportunity Employer committed to fostering an inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws. Convey Health Solutions also provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws. Applicants requiring accommodation during the application or interview process should contact the Human Resources department. About Us Convey Health Solutions, together with Pareto Intelligence, delivers a powerful combination of purpose-built technology, advanced analytics, and expert services to help health plans thrive in a complex, post--Affordable Care Act environment. As a trusted partner to Medicare and commercial payers, we provide scalable, compliant solutions that span the entire member lifecycle--from enrollment and billing to risk adjustment, Stars performance, and member engagement. Pareto's deep analytics and financial intelligence complement Convey's operational expertise, enabling our clients to improve performance, reduce costs, and create better healthcare experiences for millions of Americans--especially seniors and vulnerable populations. Together, we help health plans scale smarter, grow stronger, and make healthcare work better for the people who need it most. Learn more at ************************************
    $120k-130k yearly 34d ago
  • Software Engineer Back End Developer

    Maximus 4.3company rating

    Miami, FL job

    Description & Requirements Responsible for providing analytical skills to support process improvement, specialized studies, and definition of requirements. Typical duties include analysis, planning, developing requirements documents, building functional models, developing procedures, developing functional architectures, and other related management and technical duties. Requires expertise in specialty areas. Back-End Software Developer shall perform engineering tasks for back-end design and development efforts including, but not limited to, developing back-end architectures to support current and new system capabilities and integrations, RESTful API development and modification, database management, and data model development and optimization. This position requires an active Secret Security clearance or higher. Although this role may be performed remotely, occasional paid travel to the client site in San Antonio, Texas or Baltimore, Maryland may be required. Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS196, T4, Band 7 Job-Specific Minimum Requirements: - Secret or higher level security clearance required. - A bachelor's degree in related field required. A master's degree may be substituted for 2 years of experience. - 7 years of software development experience in object-oriented and scripted languages with the ability to apply several tool suites related to DevSecOps, microservices and containers. - 5 year's experience with CI/CD software development. - 3 years of experience participating in software development programs or projects. - Experience integrating into DoD DevSecOps environments. - Experience with integrating data from unclassified to classified application deployments. - Experience with Atlassian Software - Bug tracking and ticketing (Jira) and Document repository (Confluence). - Working understanding of modern HTML, CSS and front-end design principles. - Relevant experience performing back-end web design and development. - Demonstrated experience with relational databases, RESTful API development and communication, and system integrations. - Practical experience developing in a cloud environment. - Experience using Agile Test-Driven development with a focus towards web-based applications. - Experience working with manual testers to help: - Prepare, conduct and document various systems tests and results to verify system operability - Ensure compliance with project standards and requirements - 5 years of experience with at least five (5) of the following: - React (or another language and NPM) - Java and Maven - Jenkins - Gitlab - MySQL - AWS Infrastructure - Kubernetes - Red Hat Enterprise Linux (RHEL) - Ansible - Bash Scripts or PowerShell - Docker - DevSecOps experience with at least two (2) of the following Build tools: - UX Design tool suites (e.g. Sketch, InVision) - PostgreSQL - SonarQube - Fortify - JUnit, Jasmine, Karma or other unti test software - Spring 5.x - Hibernate - Java #techjobs #clearance #veterans Page #c0reJobs Minimum Requirements TCS196, T4, Band 7 EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 120,000.00 Maximum Salary $ 150,000.00
    $65k-89k yearly est. Easy Apply 3d ago
  • Health and Wellbeing Coach

    Maximus 4.3company rating

    Miami, FL job

    Description & Requirements This is a fantastic opportunity to deliver and make a difference online. We are looking for people who are based near one of our delivery locations, Buckinghamshire. If you live within a commutable distance of Buckinghamshire like Oxfordshire or Hertfordshire we can consider you too! Primarily with this role delivery times will be between 5pm - 9pm, so you must feel comfortable working between these times as part of the role. We are looking for candidates who have experience of working with families, young people and Adults. Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. The Health and Wellbeing Coach provides personalised support to individuals to empower them take control of their own health and wellbeing with a focus on lifestyle behaviour change, inclusive but not limited to the core areas of: Healthy Eating and Nutrition Smoking Cessation Physical Activity Weight Management Alcohol consumption NHS Health Checks (outreach) As a Health and Wellbeing Coach, you will facilitate people in establishing and attaining health-promoting goals, set by the person to change lifestyle-related behaviours, with the intent of reducing health risks, improving self-management of chronic conditions, and improving quality of life. The Health and Wellbeing Coach is also responsible for delivering face-to-face, telephonic, and digital health coaching support to individuals from a wide range of community and healthcare settings via a combination of one-to-one and group-based support in line with need, location and offer. To provide a health coaching service for eligible participants that supports people to gain and use the knowledge, skills, and confidence to become active participants in their health and wellbeing so that they can reach their self-identified health and wellbeing goals, including, but not limited to: Triage and assessment Agenda setting Lifestyle behaviour change support to (e.g.) stop smoking, move more, achieve a healthy weight/diet, reduce alcohol consumption levels. Problem solving Motivational interviewing Goal setting Signposting Delivery multi-channel, personalised health coaching support to individuals and groups in line with their needs and preferences including: Face-to-face, telephonic, and digital health coaching Multi-mix communications methods including in-app messaging, text, and email. Share helpful and supportive resources in line with goal, stage of journey, confidence, and motivation. Advocate the use of behaviour tracking tools (online or offline) Appraise individuals and population caseloads daily to ensure participants are provided with the right intensity and frequency of support to drive sustained behaviour change. A strength-based approach, that maximising opportunities to utilise local community assets and efficient utilisation of the wider health and wellbeing economy. To deliver services in line with quality standards, national / government guidelines, and role boundaries, with the ability to identify and act accordingly when coaching is not appropriate and being able to sensitively discuss alternatives or escalate appropriately - inclusive on supporting onward referral to wider services. Support with outreach community engagement work inclusive, but not limited to: Screening services (e.g., NHS Health Checks) Community and stakeholder events External meetings and networks Roadshows and pop-ups To deliver services in line with quality standards, national / government guidelines and role boundaries, with the ability to identify and act accordingly when coaching is not appropriate and being able to sensitively discuss alternatives or escalate appropriately - inclusive on supporting onward referral to wider services. Work in line with business and contract performance requirements including: Implementing Standard Operating Procedures (SOP) Fulfilling policies and quality management framework expectations including (but not limited to), data protection, information security, Health and safety and safeguarding. Participate in regular audits and performance observations, with a pro-active commitment to providing high quality services and continuous professional development. A proactive approach to supervision and training with a demonstrated commitment to personal development, achievement of quality standards, high performance in line with agreed objectives and Key Performance Indicators KPIs To ensure accurate reporting and data collection in line with contractual and case management system requirements to ensure: Caseloads can be managed efficiently, effectively and at scale. Team members are able to support in population behaviour change as required and in line with need Wider informal and formal care givers / specialists can complement and enhance the behaviour change journey Service users / participants only have to tell their story once and where behaviour changes occur sequentially or concurrently, we are able to offer a comprehensive and coordinated supportive services Data audits accurately capture activity, productivity, utilisation, and outcomes. Salary Non-London: £24,570 - 28,700 London: £26,000 - £31,000 Qualifications & Experience Essential Relevant health coaching qualification or an accredited health coaching skills programme. A minimum of six months of direct health coaching delivery Experience in delivering behaviour change interventions for specific lifestyle related issues (e.g., smoking cessation, physical activity, NHS Health Checks, weight management, alcohol reduction) Evidence of supporting vulnerable individuals through a change process Experience of caseload management demonstrated via the use of a Case Management System Experience of inputting and processing data where accuracy, targets and time deadlines are operating in the workplace. Experience of supporting vulnerable individuals through a change process Evidence of continuous professional development to ensure the delivery of the most recent and up to date health coaching provision to the correct quality standard. Experience of working in a health, community or social care environment or good understanding of the issues around maintaining a healthy lifestyle Desirable: Membership of professional body (ICF, EMCC, AoC, UKHCA) Experience of managing and supervising individuals and teams. Educated to degree level in a relevant subject e.g., Psychology, Behavioural Science etc. Experience of supporting people remotely / telephonically / digitally Evidence of working with individuals with long term health conditions Individual Competencies Essential A strong understanding of the social determinants of health A strong understanding of population-based approaches including segmentation and risk stratification. A strong understanding of behaviour change principles and methodology including the COM-B model and behaviour change wheel. Excellent oral and written communication skills with people from a wide variety of backgrounds. Demonstrable core skills and competencies as set out in best practice standards including: Select and apply a range of health coaching models, conversation frames and techniques. Detailed knowledge of the core concepts and principles of personalisation, patient activation, health behaviour change, self efficacy, intrinsic motivation, and assets-based approaches. Detailed understanding of self management support and associated techniques. Advanced skills development incorporating practice, reflection and planning for the application of learning to practice. Excellent internal and external stakeholder engagement and management. Good understanding of principles of confidentiality and safeguarding. Strong written and verbal communication skills with the ability capture essential information that supports effective case management. A strong track record of interpersonal relationships including the ability to build, develop and maintain relationships. Effective caseload management inclusive of accurate data collection, data entry, timely recording, and delivery against agreed Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs). Confident in the use of evolving digital technologies to support people through behaviour change processes. The ability to manage time independently and effectively and work to deadlines. Effective safe and sensitive data management in line with information security standards. Excellent Microsoft Office skills and ability to learn quickly when using news systems and processes. Commitment to personal development / training. Commitment to flexible working (including evenings and weekends), ensuring the service is available to all residents including, those who work during the day, shift workers and those with children of school age. Commitment to supporting overall team/contract performance to the highest standards, undertaking a range of duties in line with business requirements. Desirable Experience of delivery health screening services (e.g., NHS Health Check) Effective delivery of programmes in line with contractual requirements and SLAs. Key Business Priorities Internal Co-workers, managers, and wider team Health Division colleagues Maximus central division Maximus companies and associates Colleague forums External Local Authority Integrated Care Partnerships / Boards Community and Voluntary sector Population being served / supported Sub-contractors and key partners Community stakeholders Co-location cooperatives Venue providers Healthcare settings including GP Practices / Primary Care Networks EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 24,570.00 Maximum Salary £ 28,700.00
    $22k-30k yearly est. 6d ago
  • Family referral Coordinator

    Maximus 4.3company rating

    Miami, FL job

    Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are looking for passionate and empathetic person to support the National Child Measurement Programme (NCMP). This role will include calling families that have taken part in the NCMP and encourage them to access our free healthy lifestyle programmes. You will be a connector within the delivery team, to link families who are looking for support within the programmes we are running across local community services and professionals. This is a UK Based role. You MUST be living in the United Kingdom with the Right to work in the UK to be considered for this role. Applications from outside of the UK will be unsuccessful. This role will be predominantly home based but some travel will be required to events in Bristol therefore we can only consider candidates in the Bristol area. You will be responsible for calling families who receive the National Child Measurement Programme to chat about the impact of the results, discuss what is happening for them as a family, and encourage them to take up any of our free services. Whilst calling families, you'll need to be flexible and adopt multiple approaches and techniques to encourage parents to make use of free services that will ultimately improve the health and wellbeing of their family. You'll thrive in this role if you enjoy having meaningful conversations, have skills around motivational interviewing, empathetic listening and have the courage to approach parents/carers with tenacity and challenge decisions with curiosity. In this role, you'll be able to engage in meaningful work that truly impacts childhood obesity, enhancing lives by improving quality and longevity. Role duties: • Call families who receive an above healthy weight NCMP letter • Discuss how they feel about receiving the letter • Have sensitive and perhaps tough conversations with parents regarding their child's weight • Discuss the support available in the local community and talk through the services we provide • If families would like support book them into the system and send confirmation/welcome packs, as well as share any relevant resources with families • Update system with communications with families • Manage family profiles on the CRM • Manage the NCMP data • Understand the community support available for families • Support the delivery team on asset mapping of local services • Meet with local partners and stakeholders to update on our services • Any other requirements for the business. Community Outreach and Stakeholder Collaboration Develop and sustain relationships with NCMP (National Child Measurement Programme) nurses across localities to enhance referral pathways and service integration. Support school-based engagement initiatives such as workshops, assemblies, and activity days to promote healthy lifestyles and increase service visibility among children and families. Qualifications and Experience • Experience working with families in a supportive or educational capacity • Experience of working in a public health environment • Experience of working in a customer facing role • Experience and competence in using a data management system • Experience of using IT systems • Experience of inputting and processing data • Experience of managing customer concerns or issues • Experience of working remotely • Experience in communicating information with other teams • An understanding of the stages of behaviour change Individual competencies • A personable, non-judgmental and sensitive approach to communicating with the public • IT literate especially excellent working knowledge of Microsoft Office • Excellent organisational skills to manage and prioritise workload, anticipate needs and work on own initiative and as part of a high functioning team • Fluent and clear in English speaking • Active listening skills • Excellent data processing and data management system skills • Confident, self motivated, passionate, flexible and adaptable • Good attention to detail • Able to respond positively to new situations • Methodical with the ability to understand and meet targets and deadlines, able to learn and assimilate new information. • Ability to reflect and appraise own performance and that of others. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 12,500.00 Maximum Salary £ 14,000.00
    $26k-32k yearly est. 6d ago
  • Database Architect

    Maximus 4.3company rating

    Miami, FL job

    Description & Requirements The Database Architect is responsible for designing, creating and managing the structure and strategy for the organization's databases to ensure they are efficient, scalable and secure. . Candidates must currently hold an active IRS Moderate Background Investigation (MBI) clearance. Essential Duties and Responsibilities: - Provide insight into the changing database storage, utilization, life-cycle management, and privacy requirements for the company's products to ensure they are aligned with the company's overall technical vision. - Work strategically with the Development Team and Management to design and implement industry leading solutions. - Lead and participate in internal meetings to align and collaborate with Developers, communicate vision and objectives, provide progress reports, explain recommendations, and troubleshoot issues. - Ensure that new technology solutions are designed for optimal access and usefulness, leveraging existing technologies when possible. - Own responsibility for generating technical specifications to support business requirements while recommending and implementing the best technology solutions to meet those requirements. - Define monitoring requirements for databases and lead efforts for continual improvements and proactive monitoring. - Frequently responsible for providing guidance, coaching, and training to other employees across the organization within area of expertise. Job-Specific Essential Duties and Responsibilities: - Design and model databases, creating blueprints (relational, NoSQL, cloud-based systems, etc.) that meet business requirements for scalability, performance and data consistency. - Oversee construction of new databases, logical and physical, to support enterprise applications and data initiatives; ensure full and appropriate integration with existing systems, to include potentially writing code to create the architecture. - Design and implement systems for data backup, recovery and security to prevent data loss and ensure compliance. - Monitor database performance and make modifications to optimize efficiency (i.e. tuning queries) - Address errors and inefficiencies in the database structure, perform needed maintenance and upgrades, support production incidents and outages as needed. Job-Specific Minimum Requirements (required skills that align with contract LCAT, verifiable, and measurable): - Expertise designing, implementing and managing enterprise database systems for federal agencies - Working experience with designing and optimizing database systems and architecture - Excellent analytical skills, with strong attention to detail - Demonstrated high commitment to quality - Strong collaboration skills and desire to work in a highly collaborative environment - Ability to independently learn new tools and new business domains Minimum Education requirement: - Bachelor's Degree from an accredited college or university required; an additional four years of related work experience can substitute for a degree Years of Required Work-Related Experience: - 10+ years of professional experience - At least five (5) to seven (7) years of relevant experience required - Three (3) to Five (5) years working for the IRS providing database architect support on a federal contract Minimum Requirements - Bachelor's degree in relevant field of study and 10+ years of relevant professional experience required. Required Certifications: - Must have IRS MBI active/current EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 180,000.00 Maximum Salary $ 190,000.00
    $64k-95k yearly est. Easy Apply 6d ago

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