Patient Service Representative jobs at Cooper University Health Care - 137 jobs

Shift: Variable Less than 12 hour shift (United States of America) Hours per week: 0 Job Information Exemption Status: Non-Exempt Registration staff graciously greet all patients and visitors to Stormont Vail. Provide a positive image to customers by creating a friendly atmosphere while collecting all necessary patient and visit related information in a courteous manner for the visit. Complete clerical and reception duties in a welcoming fashion focused on meeting customer needs. Completes process workflows and financial discussions in an efficient manner while adhering to organizational and regulatory standards. Education Qualifications High School Diploma / GED Required Experience Qualifications 1 year Experience in customer service. Required Experience in a healthcare setting. Preferred Skills and Abilities Knowledge of Patient Rights, HIPAA and Medicare Secondary Payer guidelines. (Preferred proficiency) Identifying problems and reviewing related information to develop and evaluate options and implement solutions. (Preferred proficiency) Able to learn and understand basic medical terminology used in the department. (Preferred proficiency) What you will do Provide excellent customer service to all patients, visitors, and other guests to Stormont Vail. Register patients in a timely manner including demographic, insurance, visit information, and obtain signatures on documents. Complete check-in and admission functions based on service area. Complete financial discussions including providing patient estimates and payment collections. Validate patient identity and apply patient safety armbands. Assist patients in completing state required documentation and database entry based on service area. Answer department phone, answer questions or transfer caller to appropriate area as needed. Provide and explain all required handouts as appropriate. Complete basic real time eligibility insurance validation. Escort patients to treatment area. Complete various clerical and office duties as required based on service area. Correct system registration level edits in a timely manner. Understand and follow the Stormont Vail confidentiality policy, always maintaining the confidentiality of patients, co-workers and volunteers. Required for All Jobs Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health Performs other duties as assigned Patient Facing Options Position is Patient Facing Remote Work Guidelines Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards. Stable access to electricity and a minimum of 25mb upload and internet speed. Dedicate full attention to the job duties and communication with others during working hours. Adhere to break and attendance schedules agreed upon with supervisor. Abide by Stormont Vail's Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually. Remote Work Capability On-Site; No Remote Scope No Supervisory Responsibility No Budget Responsibility No Budget Responsibility Physical Demands Balancing: Occasionally 1-3 Hours Carrying: Occasionally 1-3 Hours Climbing (Stairs): Rarely less than 1 hour Crawling: Rarely less than 1 hour Crouching: Rarely less than 1 hour Eye/Hand/Foot Coordination: Frequently 3-5 Hours Feeling: Rarely less than 1 hour Grasping (Fine Motor): Frequently 3-5 Hours Grasping (Gross Hand): Occasionally 1-3 Hours Handling: Occasionally 1-3 Hours Hearing: Occasionally 1-3 Hours Kneeling: Rarely less than 1 hour Lifting: Occasionally 1-3 Hours up to 25 lbs Operate Foot Controls: Rarely less than 1 hour Pulling: Occasionally 1-3 Hours up to 25 lbs Pushing: Occasionally 1-3 Hours up to 25 lbs Reaching (Forward): Occasionally 1-3 Hours up to 25 lbs Reaching (Overhead): Occasionally 1-3 Hours up to 25 lbs Repetitive Motions: Frequently 3-5 Hours Sitting: Frequently 3-5 Hours Standing: Occasionally 1-3 Hours Stooping: Rarely less than 1 hour Talking: Occasionally 1-3 Hours Walking: Occasionally 1-3 Hours Physical Demand Comments: Pulling, pushing, sitting and walking frequency will vary based on service areas. Working Conditions Burn: Rarely less than 1 hour Chemical: Rarely less than 1 hour Combative Patients: Occasionally 1-3 Hours Dusts: Rarely less than 1 hour Electrical: Rarely less than 1 hour Explosive: Rarely less than 1 hour Extreme Temperatures: Rarely less than 1 hour Infectious Diseases: Occasionally 1-3 Hours Mechanical: Rarely less than 1 hour Needle Stick: Rarely less than 1 hour Noise/Sounds: Occasionally 1-3 Hours Other Atmospheric Conditions: Rarely less than 1 hour Poor Ventilation, Fumes and/or Gases: Rarely less than 1 hour Radiant Energy: Rarely less than 1 hour Risk of Exposure to Blood and Body Fluids: Rarely less than 1 hour Risk of Exposure to Hazardous Drugs: Rarely less than 1 hour Hazards (other): Rarely less than 1 hour Vibration: Rarely less than 1 hour Wet and/or Humid: Rarely less than 1 hour Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment. Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.

Our team members are the heart of what makes us better. At **Hackensack Meridian** **_Health_** we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The Patient Access Specialist is responsible for all Inpatient and Outpatient Patient Access functions within the Patient Access Services Department in their assigned area/hospital(s) at Hackensack Meridian Health (HMH). Conducts quality interviews with every patient to ensure compliance with patient safety rules and state and federal regulations. Gathers appropriate identification for patients and confirms all patient demographics to validate patient identity. Conducts intensive screening of all Medicare, Medicaid and managed care patients to identify network status and coordination of benefits. Obtains all applicable patient consents/attestations. Performs job related functions including, but not limited to, facility based scheduling, bed planning, pre-registration, registration, insurance verification, pre-certification, point of service cash collection and financial clearance under the direction of the Supervisor/Manager/Director for these designated areas. Must adhere to the Medical Center's Quality Standards and maintain a positive patient experience at all times. Education, Knowledge, Skills and Abilities Required: + High School diploma, general equivalency diploma (GED), and/or GED equivalent programs. + Ability to work rotating schedules/shifts based on needs. + Good written and verbal communication skills. + Customer Service Oriented. + Basic medical terminology knowledge. + Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms. + Ability to work every other weekend. + Ability to work three (3) out of six (6) holidays. Education, Knowledge, Skills and Abilities Preferred: + Bachelor's Degree and/or related experience. + Minimum of 1+ years of experience in a hospital setting. + Patient Financial services experience in a professional or hospital setting. + Prior registration/insurance verification experience. + Excellent Analytical, written and verbal communication, and interpersonal skills. + Proficient medical terminology knowledge. + Knowledge of insurance specifications, ICD10 and CPT4 codes. + Bilingual (i.e. Spanish or Korean). + Experience with EPIC HB, Cadence, and Prelude. Licenses and Certifications Required: + Successfully complete EPIC Cadence and Prelude training and pass assessment that follows within 30 days after Network access is granted. If you feel that the above description speaks directly to your strengths and capabilities, then please apply today! 175018 Minimum rate of $25.38 Hourly HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: + Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. + Experience: Years of relevant work experience. + Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. + Skills: Demonstrated proficiency in relevant skills and competencies. + Geographic Location: Cost of living and market rates for the specific location. + Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. + Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits. HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The Patient Intake Representative is responsible for providing a wide variety of activities including but not limited to: initiating patient intakes; scheduling appointments; performing insurance screening and verification/authorization processes; patient registration; handling a high volume of customer calls/inquiries; entering patient charges; responding to medical records requests and billing inquiries; preparing reports; maintenance of department records. Responsibilities A day in the life of a Patient Intake Representative at Hackensack Meridian Health includes: * Communicates all pertinent information to patient/customer at initial and subsequent contacts. * Answers incoming department calls within three rings. Fields department call volume: asks appropriate questions to screen calls, relays accurate information to caller, takes appropriate action. * Monitors voicemail and initiates appropriate follow-up. Relays messages to staff per department guidelines. * Obtain and document all pertinent information for scheduling intake to facilitate effective insurance verification, scheduling and registration processes. * Verifies insurance on all new referrals and screens appropriately for department specific needs. * Documents all interactions with insurance representatives, patients/customers and interested parties. * Pursues, researches and relays any discrepancies to insurance company representatives, patients and appropriate supervisors. * Compiles statistical information as needed per department needs. Prints daily scheduling reports. Forwards reports to referral sources documenting accurate information. * Follows department procedures for initiating required authorizations for services and verifying receipt of authorizations. * Pre-registers patients per department guidelines. Obtains insurance cards, prescriptions, insurance referrals along with other required registration forms. * Updates, revises and enters all information in registration system. Obtains patient signatures on all registration paperwork. * Informs patient of co-payment/payment responsibilities and collects payment. * Compiles new patient chart including department forms. * Schedules, re-schedules, coordinates and prioritizes scheduling of multiple service needs. Updates schedules per department guidelines. * Advises patient/customer of department guidelines related to scheduling, registration, cancellations and late arrivals. * Completes all scheduling processes prior to patient's first visit and assures that all involved parties have necessary information. * Other duties and/or projects as assigned. * Adheres to HMH Organizational competencies and standards of behavior. * Lifts a minimum of 5 lbs., pushes and pulls a minimum of 5 lbs. and stands a minimum of 1 hour a day. Qualifications Education, Knowledge, Skills and Abilities Required: * High School diploma, general equivalency diploma (GED), and/or GED equivalent programs. * Minimum of 1 year related work experience in a physician practice, hospital setting or directly related customer service setting. * Good organizational skills; ability to set priorities effectively. * Excellent communication, written and interpersonal skills; and ability to accept direction and perform multiple tasks. If you feel that the above description speaks directly to your strengths and capabilities, then please apply today! Compensation Minimum rate of $20.32 Hourly HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: * Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. * Experience: Years of relevant work experience. * Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. * Skills: Demonstrated proficiency in relevant skills and competencies. * Geographic Location: Cost of living and market rates for the specific location. * Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. * Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits. HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran. Our Network Hackensack Meridian Health (HMH) is a Mandatory Influenza Vaccination Facility As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience. Apply Save Job saved

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The Patient Intake Representative is responsible for providing a wide variety of activities including but not limited to: initiating patient intakes; scheduling appointments; performing insurance screening and verification/authorization processes; patient registration; handling a high volume of customer calls/inquiries; entering patient charges; responding to medical records requests and billing inquiries; preparing reports; maintenance of department records. Responsibilities A day in the life of a Patient Intake Representative at Hackensack Meridian Health includes: Communicates all pertinent information to patient/customer at initial and subsequent contacts. Answers incoming department calls within three rings. Fields department call volume: asks appropriate questions to screen calls, relays accurate information to caller, takes appropriate action. Monitors voicemail and initiates appropriate follow-up. Relays messages to staff per department guidelines. Obtain and document all pertinent information for scheduling intake to facilitate effective insurance verification, scheduling and registration processes. Verifies insurance on all new referrals and screens appropriately for department specific needs. Documents all interactions with insurance representatives, patients/customers and interested parties. Pursues, researches and relays any discrepancies to insurance company representatives, patients and appropriate supervisors. Compiles statistical information as needed per department needs. Prints daily scheduling reports. Forwards reports to referral sources documenting accurate information. Follows department procedures for initiating required authorizations for services and verifying receipt of authorizations. Pre-registers patients per department guidelines. Obtains insurance cards, prescriptions, insurance referrals along with other required registration forms. Updates, revises and enters all information in registration system. Obtains patient signatures on all registration paperwork. Informs patient of co-payment/payment responsibilities and collects payment. Compiles new patient chart including department forms. Schedules, re-schedules, coordinates and prioritizes scheduling of multiple service needs. Updates schedules per department guidelines. Advises patient/customer of department guidelines related to scheduling, registration, cancellations and late arrivals. Completes all scheduling processes prior to patient's first visit and assures that all involved parties have necessary information. Other duties and/or projects as assigned. Adheres to HMH Organizational competencies and standards of behavior. Lifts a minimum of 5 lbs., pushes and pulls a minimum of 5 lbs. and stands a minimum of 1 hour a day. Qualifications Education, Knowledge, Skills and Abilities Required: High School diploma, general equivalency diploma (GED), and/or GED equivalent programs. Minimum of 1 year related work experience in a physician practice, hospital setting or directly related customer service setting. Good organizational skills; ability to set priorities effectively. Excellent communication, written and interpersonal skills; and ability to accept direction and perform multiple tasks. If you feel that the above description speaks directly to your strengths and capabilities, then please apply today! Starting Minimum Rate Minimum rate of $20.32 Hourly Job Posting Disclosure HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. Experience: Years of relevant work experience. Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. Skills: Demonstrated proficiency in relevant skills and competencies. Geographic Location: Cost of living and market rates for the specific location. Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

Our team members are the heart of what makes us better. At **Hackensack Meridian** **_Health_** we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The **Patient Intake Representative** is responsible for providing a wide variety of activities including but not limited to: initiating patient intakes; scheduling appointments; performing insurance screening and verification/authorization processes; patient registration; handling a high volume of customer calls/inquiries; entering patient charges; responding to medical records requests and billing inquiries; preparing reports; maintenance of department records. **Education, Knowledge, Skills and Abilities Required:** + High School diploma, general equivalency diploma (GED), and/or GED equivalent programs. + Minimum of 1 year related work experience in a physician practice, hospital setting or directly related customer service setting. + Good organizational skills; ability to set priorities effectively. + Excellent communication, written and interpersonal skills; and ability to accept direction and perform multiple tasks. If you feel that the above description speaks directly to your strengths and capabilities, then please apply today! 171307 Minimum rate of $20.32 Hourly HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: + Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. + Experience: Years of relevant work experience. + Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. + Skills: Demonstrated proficiency in relevant skills and competencies. + Geographic Location: Cost of living and market rates for the specific location. + Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. + Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits. HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The Patient Access Specialist is responsible for all Inpatient and Outpatient Patient Access functions within the Patient Access Services Department in their assigned area/hospital(s) at Hackensack Meridian Health (HMH). Conducts quality interviews with every patient to ensure compliance with patient safety rules and state and federal regulations. Gathers appropriate identification for patients and confirms all patient demographics to validate patient identity. Conducts intensive screening of all Medicare, Medicaid and managed care patients to identify network status and coordination of benefits. Obtains all applicable patient consents/attestations. Performs job related functions including, but not limited to, facility based scheduling, bed planning, pre-registration, registration, insurance verification, pre-certification, point of service cash collection and financial clearance under the direction of the Supervisor/Manager/Director for these designated areas. Must adhere to the Medical Center's Quality Standards and maintain a positive patient experience at all times. Responsibilities A day in the life of a Patient Access Specialist at Hackensack Meridian Health includes: * Greets patients and visitors in person/phone in a prompt, courteous, respectful and helpful manner. * Implements the Medical Center's scheduling, pre-registration, pre-certification, referral procurement and insurance verification policies and procedures for the assigned outpatient point of service. * Adheres to patient identification policy and ensures an accurate patient search is performed in order to maintain patient safety and prevent duplicate medical record numbers. * Check-in and account for the location and arrival/processing time of patients to ensure prompt service with the established departmental time frames and guidelines. * Ensures Regulatory Forms are filled out and signed by the patient. * Performs all functions of bed planning; reservations/pre-registration/bed assignment. * Prioritizes bed assignment in accordance with policy. * Ensures patients are assigned to the proper unit according to admit order. * Reviews orders to ensure patient is in appropriate status and level of care. * Initiate real time eligibility query (RTE) on all eligible insurances. Must review RTE response to ensure correct plan code assignment and correct coordination of benefits to facilitate timely reimbursement. * Ensure accurate completion of Medicare Secondary Payer Questionnaire. * Performs insurance verification on all Inpatient and Outpatient services, and determines the patient's out of pocket responsibility via the EPIC Financial Estimator tool using the applicable data. * Where appropriate, pursues upfront cash collections to assist patients in understanding their financial responsibilities and minimize overall bad debt. * Informs patients of their out of pocket responsibility taking payment via credit card or in person and explaining financial resources including financial assistance, payment plans or payment on date of service. * Verifies benefits to ensure the procedure is a covered service under the patients plan prior to receiving services. * Verifies pre-authorization requirements and follows up with both the referring physician and payer to ensure authorizations are on file for the scheduled procedure prior to date of service. * Submits all data timely, effectively and expeditiously for all treatments and procedures to ensure authorizations have been obtained and determine that the procedure or treatment is authorized prior to date of service. * Ensures diagnosis data that is entered on registration is accurate and meets medical necessity criteria. * Complies with HMH's patient financial responsibility and collection policies. * Provides patients with appropriate administrative information, as directed. * Maintains compliance with federal/state requirements and ensures signatures are obtained on all required regulatory/consent forms. * Manually registers patients accurately when in `downtime' mode and properly follows registration input procedures when the system becomes available. * Attempts to mediate daily scheduling, pre-registration, pre-certification or registration issues and elevates any issues that cannot be resolved independently. * Completes assigned work queue (WQ) accounts in a timely and efficient manner. * Assumes other responsibilities as directed by either the Supervisor, Manager or Director of Patient Access. * Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and/or visually impaired, etc.). This process includes communicating with the patient, parent, and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.). * Ensures delivery of excellent customer service resulting in a positive patient experience. * Complies with all procedural workflows and departmental policies and procedures as identified. * Responsible for scanning any documents and correspondence from patients and payers. * Coordinates daily activities of the Patient Access Department which fosters an environment promoting patient comfort and trust. * Have the ability to schedule patients as needed. * Answers a high volume number of phone calls and responds in an appropriate/professional manner. Address and resolve any issues quickly/accurately. * Ensures timely notification of admission to payers and refers accounts to Case Management for timely submission of Clinical Information to payer. * Verifies eligibility and benefits to ensure patient's coverage is active and that the procedure is a covered service under the patient's plan prior to the date of service. * Verifies pre-authorization requirements and follows up with both the referring physician's office and payer to ensure authorizations are on file for the scheduled procedure prior to the date of service. * Able to access and navigate various payer websites (e.g. Navinet) to confirm patients' insurance coverage and policy benefits. * Works with patients to financially clear their account per policy at least 3 days prior to procedure. Resolves any issues with coverage and escalates any complications to supervisor/manager. Makes referrals to Financial Counselors if appropriate. * Accurate and timely processing of all methods of acceptable payments such as cash/check/money order/credit card transactions. Reconciling daily cash drawer or shift payment transactions, depositing daily cash/check and providing patients with cash receipts, and/or service estimate. * Completes a pre-registration on all appropriate patients in Epic. Able to clear a checklist in Epic and set an account status to `Confirmed pre-reg.' * Contacts patients and/or physicians' offices in regards to Pre-Admission Testing scheduling in a timely and efficient manner. * Obtains patient records, types and processes scheduling information included but not limited to copying, filing, faxing and answering phone calls in an accurate, efficient and professional manner. * Can work in all Access Services areas within the hospital and may rotate shifts as needed. * Checks email daily to maintain timely updates on any process/task changes/updates. * Meet departmental daily productivity and process standards. * Other duties and/or projects as assigned. * Adheres to HMH Organizational competencies and standards of behavior. Qualifications Education, Knowledge, Skills and Abilities Required: * High School diploma, general equivalency diploma (GED), and/or GED equivalent programs. * Ability to work rotating schedules/shifts based on needs. * Good written and verbal communication skills. * Customer Service Oriented. * Basic medical terminology knowledge. * Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms. * Ability to work every other weekend. * Ability to work three (3) out of six (6) holidays. Education, Knowledge, Skills and Abilities Preferred: * Bachelor's Degree and/or related experience. * Minimum of 1+ years of experience in a hospital setting. * Patient Financial services experience in a professional or hospital setting. * Prior registration/insurance verification experience. * Excellent Analytical, written and verbal communication, and interpersonal skills. * Proficient medical terminology knowledge. * Knowledge of insurance specifications, ICD10 and CPT4 codes. * Bilingual (i.e. Spanish or Korean). * Experience with EPIC HB, Cadence, and Prelude. Licenses and Certifications Required: * Successfully complete EPIC Cadence and Prelude training and pass assessment that follows within 30 days after Network access is granted. If you feel that the above description speaks directly to your strengths and capabilities, then please apply today! Compensation Starting at $25.38 Hourly HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: * Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. * Experience: Years of relevant work experience. * Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. * Skills: Demonstrated proficiency in relevant skills and competencies. * Geographic Location: Cost of living and market rates for the specific location. * Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. * Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits. HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran. Our Network Hackensack Meridian Health (HMH) is a Mandatory Influenza Vaccination Facility As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience. Apply Save Job saved

Our team members are the heart of what makes us better. At **Hackensack Meridian** **_Health_** we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The Patient Access Specialist is responsible for all Inpatient and Outpatient Patient Access functions within the Patient Access Services Department in their assigned area/hospital(s) at Hackensack Meridian Health (HMH). Conducts quality interviews with every patient to ensure compliance with patient safety rules and state and federal regulations. Gathers appropriate identification for patients and confirms all patient demographics to validate patient identity. Conducts intensive screening of all Medicare, Medicaid and managed care patients to identify network status and coordination of benefits. Obtains all applicable patient consents/attestations. Performs job related functions including, but not limited to, facility based scheduling, bed planning, pre-registration, registration, insurance verification, pre-certification, point of service cash collection and financial clearance under the direction of the Supervisor/Manager/Director for these designated areas. Must adhere to the Medical Center's Quality Standards and maintain a positive patient experience at all times. Education, Knowledge, Skills and Abilities Required: + High School diploma, general equivalency diploma (GED), and/or GED equivalent programs. + Ability to work rotating schedules/shifts based on needs. + Good written and verbal communication skills. + Customer Service Oriented. + Basic medical terminology knowledge. + Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms. + Ability to work every other weekend. + Ability to work three (3) out of six (6) holidays. Education, Knowledge, Skills and Abilities Preferred: + Bachelor's Degree and/or related experience. + Minimum of 1+ years of experience in a hospital setting. + Patient Financial services experience in a professional or hospital setting. + Prior registration/insurance verification experience. + Excellent Analytical, written and verbal communication, and interpersonal skills. + Proficient medical terminology knowledge. + Knowledge of insurance specifications, ICD10 and CPT4 codes. + Bilingual (i.e. Spanish or Korean). + Experience with EPIC HB, Cadence, and Prelude. Licenses and Certifications Required: + Successfully complete EPIC Cadence and Prelude training and pass assessment that follows within 30 days after Network access is granted. If you feel that the above description speaks directly to your strengths and capabilities, then please apply today! 172711 Starting at $25.38 Hourly HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: + Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. + Experience: Years of relevant work experience. + Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. + Skills: Demonstrated proficiency in relevant skills and competencies. + Geographic Location: Cost of living and market rates for the specific location. + Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. + Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits. HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.

Our team members are the heart of what makes us better. At **Hackensack Meridian** **_Health_** we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The **Patient Access Specialist** is responsible for all Inpatient and Outpatient Patient Access functions within the Patient Access Services Department across the Hackensack Meridian Health (HMH) network. Conducts quality interviews with every patient to ensure compliance with patient safety rules and state and federal regulations. Gathers appropriate identification for patients and confirms all patient demographics to validate patient identity. Conducts intensive screening of all Medicare, Medicaid and managed care patients to identify network status and coordination of benefits. Obtains all applicable patient consents/attestations. Performs job related functions including, but not limited to, facility based scheduling, bed planning, pre-registration, registration, insurance verification, pre-certification, point of service cash collection and financial clearance under the direction of the Supervisor/Manager/Director for these designated areas. Must adhere to the Medical Center's Quality Standards and maintain a positive patient experience at all times. ****This is a Hybrid position***** **The ideal candidate will have Patient Registration and/or Physician Billing experience.** **Education, Knowledge, Skills and Abilities Required:** + High School diploma, general equivalency diploma (GED), and/or GED equivalent programs. + Minimum of 1+ years of experience in a hospital setting. + Good written and verbal communication skills. + Customer Service Oriented. + Basic medical terminology knowledge. + Prior registration/insurance verification experience. + Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms. + Patient Financial services experience in a professional or hospital setting. + Ability to work every other weekend. + Ability to work three (3) out of six (6) holidays. + Ability to work rotating schedules/shifts based on needs. **Education, Knowledge, Skills and Abilities Preferred:** + Bachelor's Degree and/or related experience. + Minimum of 2+ years experience in a hospital setting. + Excellent Analytical, written and verbal communication, and interpersonal skills. + Proficient medical terminology knowledge. + Knowledge of insurance specifications, ICD10 and CPT4 codes. + Bilingual (i.e. Spanish or Korean). + Experience with EPIC HB, Cadence, and Prelude. **Licenses and Certifications Required:** + Successfully complete EPIC Cadence and Prelude training and pass assessment that follows within 30 days after Network access is granted. If you feel that the above description speaks directly to your strengths and capabilities, then please apply today! 174648 Minimum rate of $26.71 Hourly HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: + Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. + Experience: Years of relevant work experience. + Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. + Skills: Demonstrated proficiency in relevant skills and competencies. + Geographic Location: Cost of living and market rates for the specific location. + Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. + Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits. HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.

Our team members are the heart of what makes us better. At **Hackensack Meridian** **_Health_** we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The Patient Access Specialist is responsible for all Inpatient and Outpatient Patient Access functions within the Patient Access Services Department in their assigned area/hospital(s) at Hackensack Meridian Health (HMH). Conducts quality interviews with every patient to ensure compliance with patient safety rules and state and federal regulations. Gathers appropriate identification for patients and confirms all patient demographics to validate patient identity. Conducts intensive screening of all Medicare, Medicaid and managed care patients to identify network status and coordination of benefits. Obtains all applicable patient consents/attestations. Performs job related functions including, but not limited to, facility based scheduling, bed planning, pre-registration, registration, insurance verification, pre-certification, point of service cash collection and financial clearance under the direction of the Supervisor/Manager/Director for these designated areas. Must adhere to the Medical Center's Quality Standards and maintain a positive patient experience at all times. Education, Knowledge, Skills and Abilities Required: + High School diploma, general equivalency diploma (GED), and/or GED equivalent programs. + Ability to work rotating schedules/shifts based on needs. + Good written and verbal communication skills. + Customer Service Oriented. + Basic medical terminology knowledge. + Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms. + Ability to work every other weekend. + Ability to work three (3) out of six (6) holidays. Education, Knowledge, Skills and Abilities Preferred: + Bachelor's Degree and/or related experience. + Minimum of 1+ years of experience in a hospital setting. + Patient Financial services experience in a professional or hospital setting. + Prior registration/insurance verification experience. + Excellent Analytical, written and verbal communication, and interpersonal skills. + Proficient medical terminology knowledge. + Knowledge of insurance specifications, ICD10 and CPT4 codes. + Bilingual (i.e. Spanish or Korean). + Experience with EPIC HB, Cadence, and Prelude. Licenses and Certifications Required: + Successfully complete EPIC Cadence and Prelude training and pass assessment that follows within 30 days after Network access is granted. If you feel that the above description speaks directly to your strengths and capabilities, then please apply today! 175184 Starting at $25.38 Hourly HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: + Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. + Experience: Years of relevant work experience. + Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. + Skills: Demonstrated proficiency in relevant skills and competencies. + Geographic Location: Cost of living and market rates for the specific location. + Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. + Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits. HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. Come join our Amazing team here at Hackensack Meridian Health! We offer EXCELLENT benefits, Scheduling Flexibility, Tuition Reimbursement, Employee Discounts and much more!!! The Patient Access Specialist is responsible for all Inpatient and Outpatient Patient Access functions within the Patient Access Services Department in their assigned area/hospital(s) at Hackensack Meridian Health (HMH). Conducts quality interviews with every patient to ensure compliance with patient safety rules and state and federal regulations. Gathers appropriate identification for patients and confirms all patient demographics to validate patient identity. Conducts intensive screening of all Medicare, Medicaid and managed care patients to identify network status and coordination of benefits. Obtains all applicable patient consents/attestations. Performs job related functions including, but not limited to, facility based scheduling, bed planning, pre-registration, registration, insurance verification, pre-certification, point of service cash collection and financial clearance under the direction of the Supervisor/Manager/Director for these designated areas. Must adhere to the Medical Center's Quality Standards and maintain a positive patient experience at all times. Responsibilities A day in the life of a Patient Access Specialist at Hackensack Meridian Health includes: * Greets patients and visitors in person/phone in a prompt, courteous, respectful and helpful manner. * Implements the Medical Center's scheduling, pre-registration, pre-certification, referral procurement and insurance verification policies and procedures for the assigned outpatient point of service. * Adheres to patient identification policy and ensures an accurate patient search is performed in order to maintain patient safety and prevent duplicate medical record numbers. * Check-in and account for the location and arrival/processing time of patients to ensure prompt service with the established departmental time frames and guidelines. * Ensures Regulatory Forms are filled out and signed by the patient. * Performs all functions of bed planning; reservations/pre-registration/bed assignment. * Prioritizes bed assignment in accordance with policy. * Ensures patients are assigned to the proper unit according to admit order. * Reviews orders to ensure patient is in appropriate status and level of care. * Initiate real time eligibility query (RTE) on all eligible insurances. Must review RTE response to ensure correct plan code assignment and correct coordination of benefits to facilitate timely reimbursement. * Ensure accurate completion of Medicare Secondary Payer Questionnaire. * Performs insurance verification on all Inpatient and Outpatient services, and determines the patient's out of pocket responsibility via the EPIC Financial Estimator tool using the applicable data. * Where appropriate, pursues upfront cash collections to assist patients in understanding their financial responsibilities and minimize overall bad debt. * Informs patients of their out of pocket responsibility taking payment via credit card or in person and explaining financial resources including financial assistance, payment plans or payment on date of service. * Verifies benefits to ensure the procedure is a covered service under the patients plan prior to receiving services * Verifies pre-authorization requirements and follows up with both the referring physician and payer to ensure authorizations are on file for the scheduled procedure prior to date of service. * Submits all data timely, effectively and expeditiously for all treatments and procedures to ensure authorizations have been obtained and determine that the procedure or treatment is authorized prior to date of service. * Ensures diagnosis data that is entered on registration is accurate and meets medical necessity criteria. * Complies with HMH s patient financial responsibility and collection policies. * Provides patients with appropriate administrative information, as directed. * Maintains compliance with federal/state requirements and ensures signatures are obtained on all required regulatory/consent forms. * Manually registers patients accurately when in `downtime' mode and properly follows registration input procedures when the system becomes available. * Attempts to mediate daily scheduling, pre-registration, pre-certification or registration issues and elevates any issues that cannot be resolved independently. * Completes assigned work queue (WQ) accounts in a timely and efficient manner. * Assumes other responsibilities as directed by either the Supervisor, Manager or Director of Patient Access. * Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and/or visually impaired, etc.). This process includes communicating with the patient, parent, and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.). * Ensures delivery of excellent customer service resulting in a positive patient experience. * Complies with all procedural workflows and departmental policies and procedures as identified. * Responsible for scanning any documents and correspondence from patients and payers. * Coordinates daily activities of the Patient Access Department which fosters an environment promoting patient comfort and trust. * Have the ability to schedule patients as needed. * Answers a high volume number of phone calls and responds in an appropriate/professional manner. Address and resolve any issues quickly/accurately. * Ensures timely notification of admission to payers and refers accounts to Case Management for timely submission of Clinical Information to payer. * Verifies eligibility and benefits to ensure patient's coverage is active and that the procedure is a covered service under the patient's plan prior to the date of service. * Verifies pre-authorization requirements and follows up with both the referring physician's office and payer to ensure authorizations are on file for the scheduled procedure prior to the date of service. * Able to access and navigate various payer websites (e.g. Navinet) to confirm patients' insurance coverage and policy benefits. * Works with patients to financially clear their account per policy at least 3 days prior to procedure. Resolves any issues with coverage and escalates any complications to supervisor/manager. Makes referrals to Financial Counselors if appropriate. * Accurate and timely processing of all methods of acceptable payments such as cash/check/money order/credit card transactions. Reconciling daily cash drawer or shift payment transactions, depositing daily cash/check and providing patients with cash receipts, and/or service estimate. * Completes a pre-registration on all appropriate patients in Epic. Able to clear a checklist in Epic and set an account status to `Confirmed pre-reg.' * Contacts patients and/or physicians' offices in regards to Pre-Admission Testing scheduling in a timely and efficient manner. * Obtains patient records, types and processes scheduling information included but not limited to copying, filing, faxing and answering phone calls in an accurate, efficient and professional manner. * Can work in all Access Services areas within the hospital and may rotate shifts as needed. * Checks email daily to maintain timely updates on any process/task changes/updates. * Meet departmental daily productivity and process standards. * Lifts a minimum of 20 lbs., pushes and pulls a minimum of 300 lbs., and stands a minimum of 4 hours a day. * Other duties and/or projects as assigned. * Adheres to HMH Organizational competencies and standards of behavior. Qualifications Education, Knowledge, Skills and Abilities Required: * High School diploma, general equivalency diploma (GED), and/or GED equivalent programs. * Ability to work rotating schedules/shifts based on needs. * Good written and verbal communication skills. * Customer Service Oriented. * Basic medical terminology knowledge. * Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms. * Ability to work every other weekend. * Ability to work three (3) out of six (6) holidays. Education, Knowledge, Skills and Abilities Preferred: * Bachelor's Degree and/or related experience. * Minimum of 1+ years of experience in a hospital setting. * Patient Financial services experience in a professional or hospital setting. * Prior registration/insurance verification experience. * Excellent Analytical, written and verbal communication, and interpersonal skills. * Proficient medical terminology knowledge. * Knowledge of insurance specifications, ICD10 and CPT4 codes. * Bilingual (i.e. Spanish or Korean). * Experience with EPIC HB, Cadence, and Prelude. Licenses and Certifications Required: * Successfully complete EPIC Cadence and Prelude training and pass assessment that follows within 30 days after Network access is granted. Contacts: * Regular contact with medical personnel and its visitors. If you feel the above description speaks directly to your strengths and capabilities, then please apply today! Compensation Minimum rate of $25.38 Hourly HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: * Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. * Experience: Years of relevant work experience. * Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. * Skills: Demonstrated proficiency in relevant skills and competencies. * Geographic Location: Cost of living and market rates for the specific location. * Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. * Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits. HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran. Our Network Hackensack Meridian Health (HMH) is a Mandatory Influenza Vaccination Facility As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience. Apply Save Job saved

Our team members are the heart of what makes us better. At Hackensack Meridian _Health_ we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. Come join our Amazing team here at Hackensack Meridian Health! We offer EXCELLENT benefits, Scheduling Flexibility, Tuition Reimbursement, Employee Discounts and much more!!! The Patient Access Specialist is responsible for all Inpatient and Outpatient Patient Access functions within the Patient Access Services Department in their assigned area/hospital(s) at Hackensack Meridian Health (HMH). Conducts quality interviews with every patient to ensure compliance with patient safety rules and state and federal regulations. Gathers appropriate identification for patients and confirms all patient demographics to validate patient identity. Conducts intensive screening of all Medicare, Medicaid and managed care patients to identify network status and coordination of benefits. Obtains all applicable patient consents/attestations. Performs job related functions including, but not limited to, facility based scheduling, bed planning, pre-registration, registration, insurance verification, pre-certification, point of service cash collection and financial clearance under the direction of the Supervisor/Manager/Director for these designated areas. Must adhere to the Medical Center's Quality Standards and maintain a positive patient experience at all times. Education, Knowledge, Skills and Abilities Required: + High School diploma, general equivalency diploma (GED), and/or GED equivalent programs. + Ability to work rotating schedules/shifts based on needs. + Good written and verbal communication skills. + Customer Service Oriented. + Basic medical terminology knowledge. + Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms. + Ability to work every other weekend. + Ability to work three (3) out of six (6) holidays. Education, Knowledge, Skills and Abilities Preferred: + Bachelor's Degree and/or related experience. + Minimum of 1+ years of experience in a hospital setting. + Patient Financial services experience in a professional or hospital setting. + Prior registration/insurance verification experience. + Excellent Analytical, written and verbal communication, and interpersonal skills. + Proficient medical terminology knowledge. + Knowledge of insurance specifications, ICD10 and CPT4 codes. + Bilingual (i.e. Spanish or Korean). + Experience with EPIC HB, Cadence, and Prelude. Licenses and Certifications Required: + Successfully complete EPIC Cadence and Prelude training and pass assessment that follows within 30 days after Network access is granted. Contacts: + Regular contact with medical personnel and its visitors. If you feel the above description speaks directly to your strengths and capabilities, then please apply today! 172428 Minimum rate of $25.38 Hourly HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: + Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. + Experience: Years of relevant work experience. + Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. + Skills: Demonstrated proficiency in relevant skills and competencies. + Geographic Location: Cost of living and market rates for the specific location. + Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. + Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits. HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The Patient Access Specialist is responsible for all Inpatient and Outpatient Patient Access functions within the Patient Access Services Department in their assigned area/hospital(s) at Hackensack Meridian Health (HMH). Conducts quality interviews with every patient to ensure compliance with patient safety rules and state and federal regulations. Gathers appropriate identification for patients and confirms all patient demographics to validate patient identity. Conducts intensive screening of all Medicare, Medicaid and managed care patients to identify network status and coordination of benefits. Obtains all applicable patient consents/attestations. Performs job related functions including, but not limited to, facility based scheduling, bed planning, pre-registration, registration, insurance verification, pre-certification, point of service cash collection and financial clearance under the direction of the Supervisor/Manager/Director for these designated areas. Must adhere to the Medical Center's Quality Standards and maintain a positive patient experience at all times. Responsibilities A day in the life of a Patient Access Specialist at Hackensack Meridian Health includes: * Greets patients and visitors in person/phone in a prompt, courteous, respectful and helpful manner. * Implements the Medical Center's scheduling, pre-registration, pre-certification, referral procurement and insurance verification policies and procedures for the assigned outpatient point of service. * Adheres to patient identification policy and ensures an accurate patient search is performed in order to maintain patient safety and prevent duplicate medical record numbers. * Check-in and account for the location and arrival/processing time of patients to ensure prompt service with the established departmental time frames and guidelines. * Ensures Regulatory Forms are filled out and signed by the patient. * Performs all functions of bed planning; reservations/pre-registration/bed assignment. * Prioritizes bed assignment in accordance with policy. * Ensures patients are assigned to the proper unit according to admit order. * Reviews orders to ensure patient is in appropriate status and level of care. * Initiate real time eligibility query (RTE) on all eligible insurances. Must review RTE response to ensure correct plan code assignment and correct coordination of benefits to facilitate timely reimbursement. * Ensure accurate completion of Medicare Secondary Payer Questionnaire. * Performs insurance verification on all Inpatient and Outpatient services, and determines the patient's out of pocket responsibility via the EPIC Financial Estimator tool using the applicable data. * Where appropriate, pursues upfront cash collections to assist patients in understanding their financial responsibilities and minimize overall bad debt. * Informs patients of their out of pocket responsibility taking payment via credit card or in person and explaining financial resources including financial assistance, payment plans or payment on date of service. * Verifies benefits to ensure the procedure is a covered service under the patients plan prior to receiving services. * Verifies pre-authorization requirements and follows up with both the referring physician and payer to ensure authorizations are on file for the scheduled procedure prior to date of service. * Submits all data timely, effectively and expeditiously for all treatments and procedures to ensure authorizations have been obtained and determine that the procedure or treatment is authorized prior to date of service. * Ensures diagnosis data that is entered on registration is accurate and meets medical necessity criteria. * Complies with HMH's patient financial responsibility and collection policies. * Provides patients with appropriate administrative information, as directed. * Maintains compliance with federal/state requirements and ensures signatures are obtained on all required regulatory/consent forms. * Manually registers patients accurately when in `downtime' mode and properly follows registration input procedures when the system becomes available. * Attempts to mediate daily scheduling, pre-registration, pre-certification or registration issues and elevates any issues that cannot be resolved independently. * Completes assigned work queue (WQ) accounts in a timely and efficient manner. * Assumes other responsibilities as directed by either the Supervisor, Manager or Director of Patient Access. * Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and/or visually impaired, etc.). This process includes communicating with the patient, parent, and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.). * Ensures delivery of excellent customer service resulting in a positive patient experience. * Complies with all procedural workflows and departmental policies and procedures as identified. * Responsible for scanning any documents and correspondence from patients and payers. * Coordinates daily activities of the Patient Access Department which fosters an environment promoting patient comfort and trust. * Have the ability to schedule patients as needed. * Answers a high volume number of phone calls and responds in an appropriate/professional manner. Address and resolve any issues quickly/accurately. * Ensures timely notification of admission to payers and refers accounts to Case Management for timely submission of Clinical Information to payer. * Verifies eligibility and benefits to ensure patient's coverage is active and that the procedure is a covered service under the patient's plan prior to the date of service. * Verifies pre-authorization requirements and follows up with both the referring physician's office and payer to ensure authorizations are on file for the scheduled procedure prior to the date of service. * Able to access and navigate various payer websites (e.g. Navinet) to confirm patients' insurance coverage and policy benefits. * Works with patients to financially clear their account per policy at least 3 days prior to procedure. Resolves any issues with coverage and escalates any complications to supervisor/manager. Makes referrals to Financial Counselors if appropriate. * Accurate and timely processing of all methods of acceptable payments such as cash/check/money order/credit card transactions. Reconciling daily cash drawer or shift payment transactions, depositing daily cash/check and providing patients with cash receipts, and/or service estimate. * Completes a pre-registration on all appropriate patients in Epic. Able to clear a checklist in Epic and set an account status to `Confirmed pre-reg.' * Contacts patients and/or physicians' offices in regards to Pre-Admission Testing scheduling in a timely and efficient manner. * Obtains patient records, types and processes scheduling information included but not limited to copying, filing, faxing and answering phone calls in an accurate, efficient and professional manner. * Can work in all Access Services areas within the hospital and may rotate shifts as needed. * Checks email daily to maintain timely updates on any process/task changes/updates. * Meet departmental daily productivity and process standards. * Other duties and/or projects as assigned. * Adheres to HMH Organizational competencies and standards of behavior. Qualifications Education, Knowledge, Skills and Abilities Required: * High School diploma, general equivalency diploma (GED), and/or GED equivalent programs. * Ability to work rotating schedules/shifts based on needs. * Good written and verbal communication skills. * Customer Service Oriented. * Basic medical terminology knowledge. * Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms. * Ability to work every other weekend. * Ability to work three (3) out of six (6) holidays. Education, Knowledge, Skills and Abilities Preferred: * Bachelor's Degree and/or related experience. * Minimum of 1+ years of experience in a hospital setting. * Patient Financial services experience in a professional or hospital setting. * Prior registration/insurance verification experience. * Excellent Analytical, written and verbal communication, and interpersonal skills. * Proficient medical terminology knowledge. * Knowledge of insurance specifications, ICD10 and CPT4 codes. * Bilingual (i.e. Spanish or Korean). * Experience with EPIC HB, Cadence, and Prelude. Licenses and Certifications Required: * Successfully complete EPIC Cadence and Prelude training and pass assessment that follows within 30 days after Network access is granted. If you feel that the above description speaks directly to your strengths and capabilities, then please apply today! Compensation Minimum rate of $25.38 Hourly HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: * Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. * Experience: Years of relevant work experience. * Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. * Skills: Demonstrated proficiency in relevant skills and competencies. * Geographic Location: Cost of living and market rates for the specific location. * Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. * Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits. HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran. Our Network Hackensack Meridian Health (HMH) is a Mandatory Influenza Vaccination Facility As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience. Apply Save Job saved

Responsible for performing a wide range of duties involved with preparing and/or serving foods and beverages in one or more of a variety of food service environments. Prepares salad items, hot foods, and/or cold foods, and/or assists in the preparing bakery items. Serves hospital patients, or other patrons of dining area, and performs a variety of duties on the tray line. Also participates in feed services in admitted patient departments. Principal Accountabilities: 1. Works in a retail and patient services environment 2. Assembles and delivers meal trays for patients, restocks items on workstations, collects soiled dishes, scraps trays and washes, sanitizes and restocks flatware and silverware. 3. Interacts with patients in taking meal orders and delivering meal trays. 4. Monitors patient and retail food lines and test trays for quality, temperature and food safety. 5. Informs department leadership of any safety issues on units, cafeteria or in kitchen. 6. Restocks products for patient use on the tray line. 7. Removes trash from kitchen. 8. Maintains the high standards of AHS in creating appealing presentation and food preparation. 9. Performs other related duties as assigned. Required: 1. High School Diploma or equivalent. 2. 1 year of experience directly related to the duties and responsibilities specified. Preferred: 1. At least one (1) year of food service or retail customer service experience preferred.

Patient Access Representative Responsible for patient-facing registration and other associated tasks like information collection, validation, and requisitioning of orders and services. Participates in Insurance-related tasks including, but not limited to verification, collection of co-payments, and collection of associated paperwork. Ensures compliance with regulatory requirements and hospital policies and protocols. Acts as a liaison between patients, providers, payers, and other related stakeholders for all post-care matters related to account resolution. Principal Accountabilities: (including but not limited to) * The Patient Access Representative (PAR) plays a vital role in the patient and family experience, serving as an initial point of contact within our health system * Securing accurate information, * Interpreting and communicating patient responsibility * Obtaining accurate patient identification is essential for the financial and operational success of the organization * Greeting customers with a smile and address customers by name in a courteous, respectful and professional manner * Attempting to resolve customer questions and concerns * Adapting to changes in the work environment * Meeting shift expectations * Handling challenging customers * Obtains and verifies patient information for registration * Maintains contact with third-party payers to determine reasons for outstanding claims and communicates to facilitate speedy payment of claims * Requests payment of financial dues from patient or guarantors * Obtains federally required and hospital related consents in a timely manner * Reconciles daily bank bags and posts dues collected and/or data entry or charge codes within the financial system. * Ensures compliance with Health Insurance Portability and Accountability Act (HIPAA) and works in various patient settings and locations * Performs other related duties as assigned Schedule: * Full time, Evenings * 3pm - 11pm * Every Other Weekend Atlantic Medical Group is a physician-led and physician-governed organization that delivers the highest quality health care, at the right place, the right price, and the right time. We are a multispecialty physician group with more than 1,000 doctors, nurse practitioners and physician assistants at over 300 locations throughout northern and central New Jersey and northeast Pennsylvania. Our mission is to deliver exceptional care recognizing the unique needs of all those we serve. Our vision is to achieve the best outcomes with our patients at the center of the physician-led team, driven by service, innovation and continuous learning. Our integrated network offers seamless access to Atlantic Health System's entire health care continuum and our nationally and regionally ranked hospitals. In collaboration with Atlantic Health System, several of our practices offer urgent care and walk-in services. In addition to primary care physicians, the team includes specialists that care for patients in all aspects of their health from pediatrics to geriatrics and everything in between. We make health decisions easier for patients with enhanced access to referrals. Atlantic Health System offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted: Team Member Benefits * Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members) * Life & AD&D Insurance. * Short-Term and Long-Term Disability (with options to supplement) * 403(b) Retirement Plan: Employer match, additional non-elective contribution * PTO & Paid Sick Leave * Tuition Assistance, Advancement & Academic Advising * Parental, Adoption, Surrogacy Leave * Backup and On-Site Childcare * Well-Being Rewards * Employee Assistance Program (EAP) * Fertility Benefits, Healthy Pregnancy Program * Flexible Spending & Commuter Accounts * Pet, Home & Auto, Identity Theft and Legal Insurance ____________________________________________ Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer. EEO STATEMENT Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.

Patient Access Representative Responsible for patient-facing registration and other associated tasks like information collection, validation, and requisitioning of orders and services. Participates in Insurance-related tasks including, but not limited to verification, collection of co-payments, and collection of associated paperwork. Ensures compliance with regulatory requirements and hospital policies and protocols. Acts as a liaison between patients, providers, payers, and other related stakeholders for all post-care matters related to account resolution. Principal Accountabilities: (including but not limited to) The Patient Access Representative (PAR) plays a vital role in the patient and family experience, serving as an initial point of contact within our health system Securing accurate information, Interpreting and communicating patient responsibility Obtaining accurate patient identification is essential for the financial and operational success of the organization Greeting customers with a smile and address customers by name in a courteous, respectful and professional manner Attempting to resolve customer questions and concerns Adapting to changes in the work environment Meeting shift expectations Handling challenging customers Obtains and verifies patient information for registration Maintains contact with third-party payers to determine reasons for outstanding claims and communicates to facilitate speedy payment of claims Requests payment of financial dues from patient or guarantors Obtains federally required and hospital related consents in a timely manner Reconciles daily bank bags and posts dues collected and/or data entry or charge codes within the financial system. Ensures compliance with Health Insurance Portability and Accountability Act (HIPAA) and works in various patient settings and locations Performs other related duties as assigned Schedule: Full time, Evenings 3pm - 11pm Every Other Weekend Required: HS Diploma or equivalent Ability to lift more than 25lbs if needed Preferred: Customer service experience Electronic Medical Record (EMR) experience, preferably EPIC Relevant Experience: Minimum of 1+ years of experience in Patient Access, Medical Office, Health Insurance or relevant area.

Patient Access Representative Responsible for patient-facing registration and other associated tasks like information collection, validation, and requisitioning of orders and services. Participates in Insurance-related tasks including, but not limited to verification, collection of co-payments, and collection of associated paperwork. Ensures compliance with regulatory requirements and hospital policies and protocols. Acts as a liaison between patients, providers, payers, and other related stakeholders for all post-care matters related to account resolution. Principal Accountabilities: (including but not limited to) * The Patient Access Representative (PAR) plays a vital role in the patient and family experience, serving as an initial point of contact within our health system * Securing accurate information, * Interpreting and communicating patient responsibility * Obtaining accurate patient identification is essential for the financial and operational success of the organization * Greeting customers with a smile and address customers by name in a courteous, respectful and professional manner * Attempting to resolve customer questions and concerns * Adapting to changes in the work environment * Meeting shift expectations * Handling challenging customers * Obtains and verifies patient information for registration * Maintains contact with third-party payers to determine reasons for outstanding claims and communicates to facilitate speedy payment of claims * Requests payment of financial dues from patient or guarantors * Obtains federally required and hospital related consents in a timely manner * Reconciles daily bank bags and posts dues collected and/or data entry or charge codes within the financial system. * Ensures compliance with Health Insurance Portability and Accountability Act (HIPAA) and works in various patient settings and locations * Performs other related duties as assigned Schedule: * Full time, Evenings * 3pm - 11pm * Every Other Weekend At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include: * Morristown Medical Center, Morristown, NJ * Overlook Medical Center, Summit, NJ * Newton Medical Center, Newton, NJ * Chilton Medical Center, Pompton Plains, NJ * Hackettstown Medical Center, Hackettstown, NJ * Goryeb Children's Hospital, Morristown, NJ * CentraState Healthcare System, Freehold, NJ * Atlantic Home Care and Hospice * Atlantic Mobile Health * Atlantic Rehabilitation We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners. We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades: * 100 Best Companies to Work For and FORTUNE magazine for 15 years * Best Places to Work in Healthcare - Modern Healthcare * 150 Top Places to work in Healthcare - Becker's Healthcare * 100 Accountable Care Organizations to Know - Becker's Hospital Review * Best Employers for Workers over 50 - AARP * Gold-Level "Well Workplace": Wellness Council of America (WELCOA) * One of the 100 Best Workplaces for "Millennials" Great Place to Work and FORTUNE magazine * One of the 20 Best Workplaces in Health Care: Great Place to Work and FORTUNE magazine * Official Health Care Partner of the New York Jets * NJ Sustainable Business Located in Pompton Plains, New Jersey, Chilton Medical Center has been ranked the top mid-sized hospital in NJ for six years in a row, according to Castle Connolly. The Leapfrog Group gave us an "A" Hospital Safety Grade and we've received the Lifeline Bronze Receiving Quality Achievement Award from the American Heart Association. In addition, The Joint Commission recognized us as a Primary Stroke Center. We were awarded the American Heart Association/American Stroke Association's Get With The Guidelines-Stroke Gold Plus Quality Achievement Award with Target: Stroke Honor Roll Elite. We achieved Magnet recognition from the American Nurses Credentialing Center. ANCC's Magnet Recognition Program identifies superior quality in nursing care and is the highest national honor for nursing excellence. Atlantic Health System offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted: Team Member Benefits * Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members) * Life & AD&D Insurance. * Short-Term and Long-Term Disability (with options to supplement) * 403(b) Retirement Plan: Employer match, additional non-elective contribution * PTO & Paid Sick Leave * Tuition Assistance, Advancement & Academic Advising * Parental, Adoption, Surrogacy Leave * Backup and On-Site Childcare * Well-Being Rewards * Employee Assistance Program (EAP) * Fertility Benefits, Healthy Pregnancy Program * Flexible Spending & Commuter Accounts * Pet, Home & Auto, Identity Theft and Legal Insurance ____________________________________________ Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer. EEO STATEMENT Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.

Patient Access Representative Responsible for patient-facing registration and other associated tasks like information collection, validation, and requisitioning of orders and services. Participates in Insurance-related tasks including, but not limited to verification, collection of co-payments, and collection of associated paperwork. Ensures compliance with regulatory requirements and hospital policies and protocols. Acts as a liaison between patients, providers, payers, and other related stakeholders for all post-care matters related to account resolution. Principal Accountabilities: (including but not limited to) The Patient Access Representative (PAR) plays a vital role in the patient and family experience, serving as an initial point of contact within our health system Securing accurate information, Interpreting and communicating patient responsibility Obtaining accurate patient identification is essential for the financial and operational success of the organization Greeting customers with a smile and address customers by name in a courteous, respectful and professional manner Attempting to resolve customer questions and concerns Adapting to changes in the work environment Meeting shift expectations Handling challenging customers Obtains and verifies patient information for registration Maintains contact with third-party payers to determine reasons for outstanding claims and communicates to facilitate speedy payment of claims Requests payment of financial dues from patient or guarantors Obtains federally required and hospital related consents in a timely manner Reconciles daily bank bags and posts dues collected and/or data entry or charge codes within the financial system. Ensures compliance with Health Insurance Portability and Accountability Act (HIPAA) and works in various patient settings and locations Performs other related duties as assigned Schedule: Full time, Days 6:30am - 2:30pm Every Other Weekend Qualifications Required: HS Diploma or equivalent Ability to lift more than 25lbs if needed Preferred: Customer service experience Electronic Medical Record (EMR) experience, preferably EPIC Minimum of 1+ years of experience in Patient Access, Medical Office, Health Insurance or relevant area. Relevant Experience: Minimum of 1+ years of experience in Patient Access, Medical Office, Health Insurance or relevant area.

Patient Access Representative Responsible for patient-facing registration and other associated tasks like information collection, validation, and requisitioning of orders and services. Participates in Insurance-related tasks including, but not limited to verification, collection of co-payments, and collection of associated paperwork. Ensures compliance with regulatory requirements and hospital policies and protocols. Acts as a liaison between patients, providers, payers, and other related stakeholders for all post-care matters related to account resolution. Principal Accountabilities: (including but not limited to) * The Patient Access Representative (PAR) plays a vital role in the patient and family experience, serving as an initial point of contact within our health system * Securing accurate information, * Interpreting and communicating patient responsibility * Obtaining accurate patient identification is essential for the financial and operational success of the organization * Greeting customers with a smile and address customers by name in a courteous, respectful and professional manner * Attempting to resolve customer questions and concerns * Adapting to changes in the work environment * Meeting shift expectations * Handling challenging customers * Obtains and verifies patient information for registration * Maintains contact with third-party payers to determine reasons for outstanding claims and communicates to facilitate speedy payment of claims * Requests payment of financial dues from patient or guarantors * Obtains federally required and hospital related consents in a timely manner * Reconciles daily bank bags and posts dues collected and/or data entry or charge codes within the financial system. * Ensures compliance with Health Insurance Portability and Accountability Act (HIPAA) and works in various patient settings and locations * Performs other related duties as assigned Schedule: * Full time, Days * 6:30am - 2:30pm * Every Other Weekend At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include: * Morristown Medical Center, Morristown, NJ * Overlook Medical Center, Summit, NJ * Newton Medical Center, Newton, NJ * Chilton Medical Center, Pompton Plains, NJ * Hackettstown Medical Center, Hackettstown, NJ * Goryeb Children's Hospital, Morristown, NJ * CentraState Healthcare System, Freehold, NJ * Atlantic Home Care and Hospice * Atlantic Mobile Health * Atlantic Rehabilitation We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners. We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades: * 100 Best Companies to Work For and FORTUNE magazine for 15 years * Best Places to Work in Healthcare - Modern Healthcare * 150 Top Places to work in Healthcare - Becker's Healthcare * 100 Accountable Care Organizations to Know - Becker's Hospital Review * Best Employers for Workers over 50 - AARP * Gold-Level "Well Workplace": Wellness Council of America (WELCOA) * One of the 100 Best Workplaces for "Millennials" Great Place to Work and FORTUNE magazine * One of the 20 Best Workplaces in Health Care: Great Place to Work and FORTUNE magazine * Official Health Care Partner of the New York Jets * NJ Sustainable Business Hackettstown Medical Center has been providing care to the community since 1973, primarily serving Warren, Sussex and Morris Counties in New Jersey. From preventive services and outpatient testing, to care for minor injuries and life-threatening illness, we offer a wide range of services to keep our local population healthy. Hackettstown Medical Center maintains several designations, including Primary Stroke Center from both the New Jersey Department of Health & Senior Services and The Joint Commission's advanced certification program; accreditations from the American College of Radiology for mammography, nuclear medicine and ultrasound; sleep disorder center accreditation from the American Academy of Sleep Medicine; and Quality of Care recognition for our cardiopulmonary department from the American Association for Respiratory Care. In addition, we provide education, screenings, support groups and wellness programs for people of all ages through our Center for Healthier Living. Atlantic Health System offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted: Team Member Benefits * Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members) * Life & AD&D Insurance. * Short-Term and Long-Term Disability (with options to supplement) * 403(b) Retirement Plan: Employer match, additional non-elective contribution * PTO & Paid Sick Leave * Tuition Assistance, Advancement & Academic Advising * Parental, Adoption, Surrogacy Leave * Backup and On-Site Childcare * Well-Being Rewards * Employee Assistance Program (EAP) * Fertility Benefits, Healthy Pregnancy Program * Flexible Spending & Commuter Accounts * Pet, Home & Auto, Identity Theft and Legal Insurance ____________________________________________ Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer. EEO STATEMENT Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.

About Us At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience. Provides patient support and keeps informed of delays. Takes appropriate action including offering alternatives. Performs all registration functions including full registration as well as updating/validating demographics, identification, insurance information and completing verification and obtaining signatures. Performs and documents patient outreach for messages received in front desk pool, Mychart messaging and confirmation calls. Utilizes kiosks, tablets and other technology to assist patients upon arrival (meet the patient where they are). Requires ability to stand and walk for periods of time depending on location for two to eight (2-8) hours per assigned shift. Makes appointments, including follow-up appointments for patients in a high customer service environment in an efficient and timely manner across the healthcare continuum including physician office visits, imaging, and lab post-visit and during patient outreach. Collects co-pays and outstanding balances. Reviews and reconciles cash drawer on daily basis. Accurately and efficiently performs many non-clinical administrative duties, including but not limited to in-basket and telephone communication, documentation in medical record, obtaining reports and medical records, completion of insurance and/or disability forms, precertification and/or authorizations, referrals and work queues such as patient reg, referrals, etc. Complies with procedures for transcription of orders (radiology and/or scheduling). Performs and documents in a timely and efficient manner patient outreach and call backs for messages received in pool, MyChart messaging and confirmation calls. Fulfills organizational responsibilities as assigned including respecting/promoting patient rights, responding appropriately to emergencies. Successfully communicates with multidisciplinary team members and patients upholding our Mission, Vision and Values and adhering to Code of Ethical conduct. Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations. Requires flexibility and the ability to multitask in a face paced environment and adjust to the patient volume. Other duties as assigned by the manager. Experience Required Minimum one year of recent registration or billing experience working in a medical facility preferred. Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred. Epic experience preferred. Excellent organizational, written/verbal communication and teamwork skills. Demonstrated performance of excellent customer service skills. Education Requirements High School Diploma or equivalent required. License/Certification Requirements NAHAM Certified Healthcare Access Associate (CHAA) certification preferred. Special Requirements Customer service oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette. Must possess excellent communication skills both verbal and written. Must be skilled in the use of computers. NAHAM Certified Healthcare Access Associate (CHAA) certification preferred. Salary Min ($) USD $17.50 Salary Max ($) USD $27.00