COPE Health Solutions jobs in Los Angeles, CA - 84 jobs

Description The Social Worker/CM will work on a multidisciplinary healthcare team in a primary in person/telephonic setting; focusing on coaching and coordination of care for patients needing navigation and addressing patient care needs and follow up after clinical care. Responsibilities specific to Social Worker include providing observation, ongoing assessment, and therapeutic intervention consistent with physical and psychological status. Awareness of services available to patients and their families is an important part of this assessment FLSA Status Exempt Salary Range $78,000 -$109,000 Reports To Director, Medical Management Direct Reports Yes Location Downtown Los Angeles, CA (Onsite) Travel Up to 75% Work Type Regular Schedule Full Time Duties and Responsibilities Assess identified members to determine appropriate members for management early in their disease process and at any time during the continuum of care. Complete a comprehensive assessment to identify patient risk and develop a care plan utilizing expertise and judgement to evaluate needs for alternative services as needed. Assess members' Social Determinants of Health, such as housing, food, transportation, and safety in the home. Work collaboratively with physicians and community resources including pharmacists, nurses, registered dieticians, and other disciplines to address patient needs as identified in assessments. Assess and screen members for behavioral health concerns (depression / substance abuse) utilizing screening tools, including the PHQ2 and 9 Depression screenings, and ensure they are receiving appropriate behavioral health interventions. Facilitate any necessary follow-up or referrals for behavioral health needs with local behavioral health providers. Develop, facilitate, and communicate a plan of care in partnership with the member, family (or designated representatives), providers, and multidisciplinary care team to assess the options of care including use of benefits and community resources. Update care plan to include progress towards achieving established goals and self-management activities. Coordinate necessary referrals and authorizations pertinent to patient care and well-being. Utilize developed systems, processes, and initiatives to engage patients in relevant social activities necessary to promote wellness and care at the right place and time. Facilitate member adoption of strategies to promote physician recommended behavior changes. Identify and utilize cultural and community resources and align with the patient's cultural preferences as much as possible. Facilitate the information flow between health representatives and the care team. Coordinate care and communicate with multiple providers, internal and external to the practice. Act as a resource for both clinical and non-clinical staff [i.e., care coordinators, dieticians, RN Case Managers]. Attend required training and collaboration sessions [i.e., learning sessions/ practice team meetings] as scheduled. Provide and facilitate open communication regarding patient status, with physicians and patient care team. Develop constructive relationships with internal GLIN population health team members, participating providers, and community resources. Other job-related duties as assigned. Working knowledge of the following required: Timely and accurate documentation of day-to-day activities in designated technology platforms. Adaptable to new technologies and software. Proficiency in EMR system(s), Outlook and data entry experience preferred. Basic PC skills (MS Word/Outlook/PPT/Excel). Knowledge of Federal and State regulations for Medicare and Medicaid and other national and state funded programs. Knowledge of community resources access. Examples of Competencies: Ability to use independent judgment and to manage and impart confidential information. The ability to analyze and solve problems; requires details, data and facts that must be analyzed and challenged prior to making decisions. Strong communication, listening interpersonal skills. Ability to clearly communicate medical information to professional practitioners and/or the public. Excellent organization, prioritization, follow up, analytical and time management skills with ability to handle multiple priorities and deadlines. Good interpersonal skills, sense of urgency, being proactive and ownership for one's work. Dependable, with strong work ethics and extremely high degree personal integrity. The ability to deal with multiple interruptions on a continual basis must be met with a friendly exchange with others. Ability to develop and implement new approaches to improve processes, procedures, or the general work environment. Ability to review critical issues, effectively solve problems and create action plans. Physical/Mental Demands and Work EnvironmentThe physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Examples of Work EnvironmentWhile performing the duties of this job, the employee is regularly required to walk, bend, sit, talk, lift, or hear. The employee is regularly required to stand, walk, and use hands and arms to operate general office equipment PC, telephone, file cabinets, copier, postage meter, fax machine and printer. The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may need to travel to healthcare practices.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate. The Company reserves the right to modify the based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee. Qualifications or Education, Training and Experience Valid and current MSW, LCSW or LMSW licensure 3-5 years' care management and/or managed care experience in one of the following settings: acute inpatient, rehabilitation, sub-acute, skilled facility, homecare, ambulatory care management, or managed health plan. Benefits: As a firm passionate about health care, we're deeply committed to the health and wellness of our own team members. We offer comprehensive, affordable insurance plans for our team and their families, and a host of other unique benefits, such as a yearly stipend for wellness-related activities and a paid parental leave program. You can learn more about our benefits offerings here: ******************************************************************* About COPE Health Solutions COPE Health Solutions is a national tech-enabled services firm powering success for health plans and for providers in risk arrangements. Our comprehensive NCQA certified population health management platform and highly experienced team brings deep expertise, experience, proven tools, and processes to improve financial performance and quality outcomes for all types of payers and providers. CHS de-risks the roadmap to advanced value-based payment and improves quality and financial performance for providers, health plans and self-insured employers. For more information, visit CopeHealthSolutions.com. To Apply: To apply for this position or for more information about COPE Health Solutions, visit us at ********************************************************

Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems. As a part of the Telecare Family, La Paz is a 148 bed Gero-Psychiatric center which serves adults 55 and older. Shifts Available: * Various Shifts; Days vary as needed Expected starting wage is $21. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements. POSITION SUMMARY The Housekeeper cleans and services the building areas of the facility and performs a variety of housekeeping duties to maintain the facility in an orderly, sanitary, and attractive condition. ESSENTIAL FUNCTIONS * Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with internal and external stakeholders * Performs tasks correctly and according to policies and procedures * Thoroughly and consistently performs the following cleaning tasks: o Sweeps, mops, vacuums, buffs, strips, washes, and shampoos floor surfaces o Cleans and dusts furniture, closets, telephone areas, and vents o Scours, polishes, and sanitizes sinks, counters, stainless steel surfaces, and waste receptacles o Empties waste receptacles and cleans solid waste containers and transports medical waste to outside storeroom, as directed o Washes windows and walls, which may involve removing draperies and rugs, as directed o Washes mops, rags, and linen, as directed o Gathers and returns needed cleaning supplies and equipment daily to support rooms, as directed o Distributes the clean laundry, from the clean linen closet to the nursing staff, as directed o Collects dirty laundry from the nursing areas and moves it to the loading area for pickup as directed * Demonstrates knowledge and proper use of equipment and supplies * Reports defective equipment or needed repairs to supervisor * Executes, as required, the facility Fire, Disaster, and Safety procedures * Assists with the management of assaultive behavior upon request by the clinical staff * Reports fire and accident hazards to supervisor Duties and responsibilities may be added, deleted, and/or changed at the discretion of management. QUALIFICATIONS Required: * One (1) year of relevant experience in hotel, motel, health care, or a similar work environment * Ability to read, write, and speak English in order to follow written and verbal directions * Must be at least 18 years of age * Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment * All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual, or local requirements may apply Preferred: * Experience in a health care setting * High school graduation or G.E.D. equivalent SKILLS * Good communication skills and a desire to work with adults with mental illness PHYSICAL DEMANDS The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, squat, kneel, crawl, climb and lift and carry items weighing 50 pounds or less as well as to frequently walk, stand, bend, twist reach, push, pull and do simple and power grasping. The position requires manual deviation, repetition and dexterity and to occasionally be exposed to uneven walking ground as well as Hazardous Exposure (Blood Borne Pathogens, Hospital Waste, Chemical & Infectious). EOE AA M/F/V/Disability If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.

What You Will Do to Change Lives The Security and Safety Monitor is responsible for the welcoming of new residents and day to day safety and security monitoring of the program. They may be called upon to assist program staff in providing direct and indirect services to members served. Shifts Available: On Call | 11:00am-7:30pm Shift | Days vary as needed Expected starting wage range is $21.00 - $24.11. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements. What You Bring to the Table (Must Have) * High School Diploma or a G.E.D. * One (1) year of direct service in providing security or other safety related roles and services * One (1) year of direct service experience in mental health serving a similar program population * A valid Security Guard Registration with California BSIS (Bureau of Security and Investigative Services) OR complete the required BSIS training course, submit application for license within 90 days of employment, and pass the BSIS exam. All additional training and continuing education requirements for BSIS must be maintained throughout employment. * Must be at least 21 years of age * Valid and current driver's license, and personal vehicle insurance with your name listed as a driver * Willingness to use the company vehicle to drive clients to appointments and groups, etc. Position requires transporting Members in program vehicle (acceptable driving record) What's In It For You* * For more information visit: ************************************* Join Our Compassionate Team Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems. Telecare MLK Adult Psychiatric Health Facility (PHF) is a 16-bed acute inpatient facility for adults 18+ experiencing a mental health illness related emergency. Admission is voluntary or involuntary (5150). EOE AA M/F/V/Disability * May vary by position and location Full Job Description will be provided if selected for an interview. If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.

Description Director, MSSP and ACO Strategy FLSA Status Exempt Salary Range $160,000 - $218,000 Reports To Vice President, VBC Direct Reports None Location Los Angeles, CA Travel Up to 60%, depending on location Work Type Regular Schedule Full Time The Director of Medicare Strategy leads high-impact healthcare advisory engagements with a primary focus on Medicare Shared Savings Program (MSSP) and ACO REACH strategy and operations, while also providing SME support for Medicare Advantage clients and market drivers. The Director will also serve as the SME lead accountable for maximizing performance and profitability for COPE Health Solutions' own CHS IPA ACO (MSSP or REACH to be determined for 2027) strategy. This position may also drive broader value-based care, population health, and delivery system transformation engagements based on firm priorities. The Director is accountable for sales generation and execution, end-to-end engagement delivery, client relationship management, internal initiative leadership, and contribution to thought leadership for areas of expertise. Key Responsibilities Understand and educate on detailed MSSP and ACO REACH Program nuances and demonstrate deep expertise of participation agreements, program rules and relevant policy areas Remain deeply expert on all aspects of MSSP and REACH ACO, including new aligned programs such as ACCESS, ASM and any others that are released, including the specific levers that drive financial success through quality, HCC, growth, network and/or other factors. Lead the strategy and responsible for performance and profitability of the CHS IPA ACO. Lead and deliver complex VBC enablement engagements focused on MSSP and ACO. REACH strategy, readiness, and performance optimization, alongside broader population health and value-based care initiatives. Manage all assigned aspects of VBC enablement engagements from scope definition through delivery, assuming accountability for contract deliverables, timelines, resourcing, and budgets. Guide clients through program selection, participation strategy, risk track optimization, and multi-year roadmaps for accountable care participation. Develop and articulate strategic recommendations aligned with client goals related to quality performance, cost management, and financial sustainability. Partner with analytics, finance, clinical and actuarial resources to assess cost drivers, risk adjustment performance, and quality outcomes. Evaluate CMS quality measures and performance benchmarks to inform performance Build and manage strong executive-level relationships with client leadership, serving as a trusted advisor throughout the engagement lifecycle. Contribute to the development of value-add thought leadership related to MSSP, ACO REACH, related programs such as ACCESS, ASM and others released in the future, and population health. Drive sales - from lead generation through networking, thought leadership and conference participation to execution. Contribute to thought leadership through development of articles, case studies, sales materials, internal curricula, and client-facing content. Support the professional development and growth of direct reports and team members in line with the values and culture of the organization; serve as a leader/mentor to generate a vision, establish direction, motivate team members, create an atmosphere of trust. Achieve assigned revenue target for Director level, through a combination of new and expanded business. Ensure compliance with all local, state, and federal regulations and ethical standards. Qualifications: Master's degree in an applicable field (e.g., MBA, MPH, MHA) strongly preferred 5 - 10 years of experience in consulting and/or related operations in a health care setting Strong communication and interpersonal skills; experience in managing senior key stakeholder relationships A minimum of 5 years' experience leading Medicare ACOs with detailed knowledge of program specifics Strong knowledge of and interest in relevant policy areas (e.g. MPFS, MACRA, CMMI models) Experience and desire to train, motivate, develop and lead diverse staff High level of proficiency in Excel and other Microsoft Office programs Skills related to effective project management, including strong work ethic, attention to detail, time management, ability to prioritize, problem solving, flexibility and willingness to learn Open to traveling up to 30% (e.g., Monday - Thursday) Flexibility to work evenings and weekends as necessary. Ability to work effectively on multiple projects with a team in a fast-paced environment Prior experience in MSSP and ACO program leadership Benefits: As a firm passionate about health care, we're deeply committed to the health and wellness of our own team members. We offer comprehensive, affordable insurance plans for our team and their families, and a host of other unique benefits, such as a yearly stipend for wellness-related activities, and a paid parental leave program. You can learn more about our benefits offerings here: ******************************************************************* What We Do: COPE Health Solutions is a national tech-enabled services firm, with a population health management analytics software solution Analytics for Risk Contracting (ARC), collaboratively implementing proven products with payer and provider clients to power success in risk arrangements and development of the future workforce. Our multidisciplinary team provides payers and providers with the experience, capabilities and tools needed to plan for, design, implement and support strategy development and execution. We are driven by our passion to help transform health care delivery, align financial incentives to support population health management and build the workforce needed for value-based care. To Apply: ********************************************************

STATEMENT OF PURPOSE We exist to help people with mental impairments realize their full potential MISSION STATEMENT Telecare will deliver and manage excellent services and systems of care for persons with serious mental illness. OBJECTIVE The Mental Health Technician provides resident care and supervision in accordance with the prescribed treatment program. This involves a focus on group leadership and resident interactions. QUALIFICATIONS One year experience as a MHW, CNA or the equivalent is preferred. A college degree may be accepted in lieu of years of experience. Completion of the facility training programs for this classification is required. Necessary skills include knowledge of psychology or sociology, knowledge of the care of the mentally ill and the ability to interact with nursing personnel, other members of the health care team, families, clients and visitors. The incumbent must be proficient in reading, speaking and writing English. In sole judgment of management demonstrates ability to perform at a consistently high level as an MHW. Has demonstrated the ability to carry out the duties of a Mental Health Worker in a thorough and professional manner. Has also demonstrated previous leadership, interest and enthusiasm for the role of a Mental Health Worker. Applicant must be finger printed and receive clearance from Criminal Justice Department. Shifts Available: On-Call | Shifts and days vary as needed Expected starting wage range is $21.00. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements. KEY RESULT AREAS MISSION, VALUES AND BELIEFS * Demonstrates the Telecare mission, purpose, values and beliefs in everyday language and contact with residents, the public and other staff members. QUALITY AND QUANTITY OF WORK * Provides safe, effective and efficient implementation of direct care in accordance with established policies, procedures. * Established and maintains a therapeutic relationship with clients, and acts as a role model, maintaining a hopeful and positive attitude in problem solving and coping with the disabilities associated with mental illness. * Assists in the leadership of community meetings and groups. * Performs the duties and responsibilities of a MHW with proficiency and expertise. * Collects specimens, obtains vital signs and weights and completes assigned tasks and documentation as required. * Assists clients at meal times with trays, beverages and feeding as needed. * Practices universal precautions at all times. * Observes clients for safety according to assigned Level of Observation. * Observes and records client behavior daily. * Assists in keeping the unit neat and orderly. TEAM MEMBER PARTICIPATION * Participates as a team member and provides input via reporting observations, concerns and asking appropriate questions. * Reviews and implements resident treatment plans. * Actively participates in multidisciplinary team meetings and treatment planning * Orients and trains new staff. * Demonstrates knowledge of PROACT techniques. ASSESSMENT * Observes, records and reports resident social and psychiatric behavior accurately. * Completes the following assessment activities: * Assists in client reviews and assessment of client care plans. * Assists the team in achieving and documenting therapeutic interventions with clients. * Demonstrates the ability to recognize changes in client milieu and make modifications in care giving methods. JUDGMENT, DECISION MAKING AND INITIATIVE * Demonstrates knowledge and proper use of equipment and supplies. * Promotes and assists residents in developing self‑help skills. * Explains policies and procedures to clients and their families. * Demonstrates knowledge of nursing policies and procedures as they relate to direct and indirect client care. RELATIONSHIPS WITH OTHERS * Demonstrates a good rapport and cooperative working relationships with all members of the team; responds to co‑workers with concern and promotes group morale. * Maintains an effective and courteous working relationship with clients and other staff members using appropriate interpersonal skills. * Protects the confidentiality of client and employee information. QUALITY IMPROVEMENT * Continually focuses on assigned tasks, seeks, and implements improvements as necessary. * Understands and demonstrates the safety program in all activities. * Protects residents from behavior that could harm themselves or others. CUSTOMER AND COMMUNITY RELATIONS * Demonstrates a knowledge of Telecare's customers including clients/residents, families and governmental agencies in all interactions and conduct. * Acts in a professional manner, always demonstrating respect and understanding of the community and neighborhood when representing Telecare in the community. PLANNING AND TIME UTILIZATION * Completes and follows through with tasks and assignments, meeting expected ATTENDANCE AND RELIABILITY * Understands and demonstrates knowledge of all policies associated with attendance. PROFESSIONAL DEVELOPMENT * Attends all assigned in‑service education classes. * Role models excellent professional practice. PHYSICAL REQUIREMENTS See attachment for requirements. Duties and responsibilities may be added, deleted and/or changed at the discretion of management. SUPERVISOR: LVN Supervisor / Charge Nurse/ Nursing Supervisor POSITION PHYSICAL REQUIREMENTS ACTIVITY (Hours per day) NEVER 0 hours OCCASIONALLY up to 3 hours FREQUENTLY 3 - 6 HOURS CONSTANTLY 6 - 8+ HOURS Sitting X Walking X Standing X Bending (neck) X Bending (waist) X Squatting X Climbing X Kneeling X Crawling X Twisting (neck) X Twisting (waist) X Hand Use: Dominant hand Right--- Left--- Is repetitive use of hand required? YES X Simple Grasping (right hand) X Simple Grasping (left hand) X Power Grasping (right hand) X Power Grasping (left hand) X Fine Manipulation (right hand) X Fine Manipulation (left hand) X Pushing & Pulling (right hand) X Pushing and Pulling (left hand) X Reaching (above shoulder level) X Reaching (below shoulder level) X LIFTING CARRYING Never 0 hrs. Occasionally up to 3 hrs. Frequently 3 - 6 hrs. Constantly 6 - 8+ hrs. Never 0 hrs. Occasionally up to 3 hrs. Frequently 3 - 6 hrs. Constantly 6 - 8+ hrs. 0-10 lbs. X X 11-25 lbs. X X 26-50 lbs. X X 51-75 lbs. X X 76-100 lbs. X X 100+ lbs. X X OTHER JOB REQUIREMENTS: YES NO a. Driving cars, trucks, forklifts, and other equipment? X b. Working around equipment and machinery? X c. Walking on uneven ground? X d. Exposure to excessive noise? X e. Exposure to extremes of temperature, humidity or wetness? X f. Exposure to dust, gas, fumes, or chemicals? X g. Working at heights? X h. Operation of foot controls or repetitive foot movement? X i. Use of special visual or auditory protective equipment? X j. Working with bio-hazards such as: blood borne pathogens, sewage, hospital waste, etc. X

Description The Analyst is responsible for participating in internal and external consulting projects. This will involve hands-on work with clinic staff, providers, executives, vendors and other stakeholders to successfully implement innovative care models and improve health outcomes. The successful candidate will have the opportunity to gain practical experience and technical skills in health care management and clinical redesign. FLSA Status Exempt Salary Range $70,000- $80,000 Reports To Consultant, Health Care Direct Reports N/A Location 1150 S. Olive St., Los Angeles, CA (Onsite 3 days per week) Travel Up to 60% Work Type Regular Schedule Full Time Position Description: Work closely with additional members of the Consulting team and staff to accomplish the goals, objectives and strategic plans for the company Conduct strategic policy analysis directly related to CMS, Medicare, Medicaid, CMMI and related programs Perform financial and data analytics to support strategic planning in a wide variety of health care settings Assist in the development of proposals, project deliverables, white papers, and other business materials Meet with assigned supervisor and additional consulting team members to gain a clear understanding of the projects, their goals and expected outcomes as well as maintain a timeline for the assigned projects Knows and complies with firm quality standards. Understands and can recognize and raise risks pertinent to assigned work (at-risk deliverables, deadlines, quality issues, etc.) Capable of developing workplans for deliverable production or workstream using basic project management tools. Complete assigned work according to plan and timeline Maintain understanding of our firm's service lines/offerings and differentiating factors with regards to main competitors Support business development (BD) initiatives at the Analyst level, including: participating in BD research, joining BD calls, supporting the BD team with projects, editing articles for publication and various networking activities Know and understand our organizational balanced scorecard content. Supports related internal improvement initiatives as requested by supervisor Actively seek out mentoring and professional growth opportunities. Receives feedback openly; demonstrates an eagerness to improve based on feedback Ensure compliance with all local, state and federal regulations and ethical standards Additional responsibilities to be determined based on team and project needs Qualifications: Bachelor's degree Health care background and experience (internship) in the areas of CMS, Medicare, Medicaid, CMMI and related programs preferred Ability to work effectively on multiple projects in a fast-paced environment Excellent organization, interpersonal, oral and written communication skills Proficiency in Microsoft Excel Benefits: As a firm passionate about health care, we're deeply committed to the health and wellness of our own team members. We offer comprehensive, affordable insurance plans for our team and their families, and a host of other unique benefits, such as a yearly stipend for wellness-related activities, and a paid parental leave program. You can learn more about our benefits offerings here: ******************************************************************* What We Do: COPE Health Solutions (CHS) is a national tech enabled services firm powering success in risk arrangements and development of the future workforce for payers and providers. Our team brings deep expertise, experience, proven tools, and processes to improve financial performance and quality outcomes for all types of payers and providers, de-risking the roadmap to advanced value-based payment. Our firm has expertise in all aspects of population health, strategy, delivery system development, payment systems reform, workforce development and population health management support services, including peerless analytics and performance improvement. We are driven by our passion to help transform health care delivery, align financial incentives to support population health management and build the workforce needed as health care moves to value-based care. COPE Health Solutions' Analytics for Risk Contracting (ARC) Suite provides a powerful array of analytic and reporting tools designed to achieve optimal value and performance for organizations currently in or planning to move to risk-based arrangements. Leveraging our extensive, hands-on expertise in helping IPAs, ACOs and health systems achieve successful outcomes in risk contracts, our team of managed care experts draw insights from the analytic outputs that are tailored to each organization's unique circumstances to interpret the data and recommend initiatives to help improve total cost and quality. Our multidisciplinary team of health care experts provides our clients with the experience, capabilities, and tools needed to plan for, design, implement and support both the development and execution of strategy and developing solutions to some of the industry's most complex problems. We partner with our clients through aligned mission and financial incentives to pursue performance excellence in a challenging and rapidly evolving health care environment. To Apply: To apply for this position or for more information about COPE Health Solutions, visit us at *******************************************************

"They made it easier for me to live, breathe, eat, and stay clean. Without them, I'd be waiting somewhere, waiting for someone to give me a chance to live..." - Client from Telecare What You Will Do to Change Lives The Recovery Specialist II provides care that responds to the physical and psychological needs of members served. The Recovery Specialist II provides direct and indirect services according to individual service plans and Medicaid standards. Shifts Available: On-Call |Shifts: 7:00 AM - 3:30 PM, 3:00 PM- 11:30 PM, 11:00 PM - 7:30 AM | Days vary as needed Expected starting wage range is $21.00 - $25.00. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements. Depending on what shifts you are asked to work: Shift differentials for hourly staff (6% for PM Shift, 10% for Overnight Shift). Weekend Shift differentials for hourly staff (5% for Weekend AM Shift, 11% for Weekend PM Shift, 15% for Weekend Overnight Shift) What You Bring to the Table (Must Have) * High school diploma or G.E.D and two (2) years of experience in a psychiatric mental health setting or BA/BS with one (1) year experience in mental health setting * Knowledge of basic nursing skills and interventions, as well as mental and physical health conditions and terminologies * Certification as a CNA or its equivalent is acceptable documentation of nursing skills knowledge * Valid and current driver's license, and personal vehicle insurance with your name listed as a driver. * Willingness to use the company vehicle to drive clients to appointments and groups, etc. What's In It For You* * Paid Time Off: For Full Time Employee it is 16.7 days in your first year * Nine Paid Holidays & Shift differentials for hourly staff (6% for PM Shift, 10% for Overnight Shift). Weekend Shift differentials for hourly staff (5% for Weekend AM Shift, 11% for Weekend PM Shift, 15% for Weekend Overnight Shift) * Free CEUs, free Supervision for BBS Associate License, coaching and mentorship * Online University Tuition Discount and Company Scholarships * Medical, Vision, Dental Insurance, 401K, Employee Stock Ownership Plan * For more information visit: ************************************* Join Our Compassionate Team Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems. The Horizon View Mental Health Rehabilitation Center (MHRC) is a 16-bed facility providing comprehensive inpatient mental health and psychiatric treatment services for adults 18+ with serious mental illness. EOE AA M/F/V/Disability * May vary by location and position type Full Job Description will be provided if selected for an interview. Behavioral Health, Case Manager, Case Management, Mental Health If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.

FLSA Status Non-Exempt Salary Range $17.87 per hour Reports To Experiential Education Manager Direct Reports None Travel Up to 50% Work Type Regular Schedule Full Time Recruitment and Enrollment * Drive recruitment through various student engagement methods, increasing participation in program * Manage consistent and diverse outreach communications, including electronic and print materials, to wide audience * Develop marketing materials, such as campaigns and/or social media announcements * Facilitate scheduled informational sessions, presenting program overviews and answering participant questions * Respond to applicant phone and email inquiries in a timely manner * Maintain program data such as trackers to ensure organization of enrollment processes * Prepare materials for orientation and interviews * Schedule and conduct virtual interviews with program applicants * Support recruitment efforts by attending job/major fairs, distributing flyers on campus, or facilitating open house events * Present program overviews to classrooms on college campuses * Compose communication to applicants regarding their current status and next steps * Oversee all applicants' health records, background checks and drug screens, ensuring records are compliant with health system policies and are filed appropriately File Management * Assist COPE Health Solutions staff in planning for and executing file audits of active files to ensure compliance * Assist COPE Health Solutions staff in auditing online platform profiles to ensure accuracy * File paperwork as appropriate * Audit online records to maintain accuracy * Update information in online platforms as needed Departmental Operations * Work with the Scholars to ensure that Scholars are appropriately scheduled for weekly shifts * Assist COPE Health Solutions staff to ensure that monthly hours are entered into online platform as appropriate and that timesheets are filed * Assist COPE Health Solutions staff to ensure that all weekly trackers are completed on a weekly basis Training Operations * Support COPE Health Solutions staff to facilitate training workshops * Assist COPE Health Solutions staff to deliver lectures and skill stations on quarterly training dates * Assist COPE Health Solutions staff to administer written and practical exams Other Duties * Maintain an operational work plan as required by the Program Manager * Assist in ensuring Policies and Procedures for the COPE Health Scholars Programs are upheld * Assist with scheduling, space reservations and coordinating for meetings * Attend and participate in Leadership Team and Executive Team meetings * Maintain an open line of communication up and down the chain of command including bringing all questionable or "red flag" situations and matters to the Program Manager or Regional Manager * Assist in the efficient execution of operations of program * Meet or exceed all milestones, deadlines and deliverables of any work plan set by the Program Manager Qualifications: * Graduated from a college or university preferred * Enrolled in or graduated from the Health Scholar Program preferred * Strong customer drive and dedication to quality and success * Excellent interpersonal, oral and written communication skills * Excellent customer service skills * Detail-oriented and able to work well independently * Able to work collaboratively and effectively while handling multiple projects on various timelines in an extremely fast-paced environment * Flexible with work hours, able to travel, and be able to work on evenings and weekends as need arises * High level of proficiency of Microsoft Office programs (Outlook, Word, Excel and PowerPoint) What We Do: COPE Health Solutions is a national mission-driven consulting firm that partners with health system and payor clients and provides them with the tools, services and advice they need to be leaders in the health care industry. We are passionate about health care, with roots as a non-profit organization dedicated to providing health education to the underprivileged and underinsured. Today, we are the partner of choice for providers and payors across the United States who are committed to success in the new value-based payment environment. We also develop the diverse talent needed to fill future health care roles. COPE Health Solutions maintains corporate offices in downtown Los Angeles and midtown Manhattan with teams across the country in major markets including Texas, the Northwest, Florida and the Northeast. Our firm currently has over 100 employees partnering with health systems and health plans across several states and enrolls over 4,000 students annually in our educational programs, with a growing national and global presence. COPE Health Solutions has a proven track record in all aspects of strategy, population health management, Medicare/Medicaid transformation and workforce training across the continuum. To Apply: To apply for this position, or to view all available positions, visit us at ********************************************************

Description The Patient Care Navigator provides telephonic and field-based case management services to clients enrolled in the CALAIM Enhanced Care Management and Community Support Program. This person is the main point of contact for clients. The Patient Care Navigator builds strong relationships with clients to stay engaged in medical care and adhere to their medications. Patient Care Navigators are committed to removing the client's barriers to care by identifying critical resources for clients, helping them navigate through health care services and systems, and promoting client health. They work closely with the Care Team, which may include doctors, nurses, and other clinical staff to support positive client health outcomes. FLSA Status Non-Exempt Salary Range $22.00 - $25.00 per hour Reports To Program Manager Direct Reports None Location Los Angeles, CA Travel Up to 40% Work Type Regular Schedule Full Time Position Description: Telephonic and field-based outreach to engage clients in our care management program.. Establishes close relationships with and serves as a point of contact for clients. Deliver weekly or monthly health education and promote self-management to clients. Communicate with Care Team members (Care Coordinators, Community Health Worker, Primary Care Physicians and other health care providers) to facilitate client care. Observe, report, and assess client self-administration of medication. Identify resources for clients to overcome barriers to care, such as transportation, housing, and childcare arrangements. Remain aware of current services offered by service providers, such as mental health, housing, and employment assistance. Maintain strict confidentiality in accordance with agency policies. May meet with clients after primary care physician appointments to review and update care plan with the Care Coordinator Position Expectations: Meet with Care Team (including, but not limited to, Care Coordinator, Community Health and primary care provider) to discuss client care issues and needs and facilitate client health care. Maintain documentation of all client encounters and complete reporting requirements according to organization standards Track client information, schedules, files, and forms in a confidential manner. Track client attendance at medical appointments and patient navigation sessions and initiate outreach and missed appointment procedures, as necessary. Attend and represent the organization at professional conferences, in-service trainings, and meetings at the request of or with the approval of supervisor. Interest in working with underserved, homeless populations. Physical demands associated with office work. 40% local travel Some evening work may be required. Qualifications: Minimum high school degree, some college education preferred. Strong understanding of cultural competency with the target population Bilingual (English/Spanish) preferred. Computer literacy desirable Commitment to the mission of care coordination Passionate, trustworthy, and empathetic when working with clients. Ability to build relationships with different types of people, including clients, organization members, and health care providers. Good communication and interpersonal skills and ability to speak concisely to clients and Care Team members. Organized with confidential client material and appointment tracking. Flexible and adaptable in response to changing client and health care providers' needs. Benefits: As a firm passionate about health care, we're deeply committed to the health and wellness of our own team members. We offer comprehensive, affordable insurance plans for our team and their families, and a host of other unique benefits, such as a yearly stipend for wellness-related activities, and a paid parental leave program. You can learn more about our benefits offerings here: ******************************************************************* What We Do: COPE Health Solutions (CHS) is a national tech enabled services firm powering success in risk arrangements and development of the future workforce for payers and providers. Our team brings deep expertise, experience, proven tools, and processes to improve financial performance and quality outcomes for all types of payers and providers, de-risking the roadmap to advanced value-based payment. Our firm has expertise in all aspects of population health, strategy, delivery system development, payment systems reform, workforce development and population health management support services, including peerless analytics and performance improvement. We are driven by our passion to help transform health care delivery, align financial incentives to support population health management and build the workforce needed as health care moves to value-based care. COPE Health Solutions' Analytics for Risk Contracting (ARC) Suite provides a powerful array of analytic and reporting tools designed to achieve optimal value and performance for organizations currently in or planning to move to risk-based arrangements. Leveraging our extensive, hands-on expertise in helping IPAs, ACOs and health systems achieve successful outcomes in risk contracts, our team of managed care experts draw insights from the analytic outputs that are tailored to each organization's unique circumstances to interpret the data and recommend initiatives to help improve total cost and quality. Our multidisciplinary team of health care experts provides our clients with the experience, capabilities, and tools needed to plan for, design, implement and support both the development and execution of strategy and developing solutions to some of the industry's most complex problems. We partner with our clients through aligned mission and financial incentives to pursue performance excellence in a challenging and rapidly evolving health care environment. To Apply: ********************************************************

Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems. As a part of the Telecare Family, La Paz is a 148 bed Gero-Psychiatric center which serves adults 55 and older.La Paz offers an alternative for people who might otherwise be in state hospitals or acute care facilities. Treatment at La Paz is based on the philosophy that all individuals have the potential to improve their level of functioning and make choices that impact their quality of life. Shifts: On Call; Days vary as needed. Expected starting wage is $21.00. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements. What You Will Do to Change Lives The Rehabilitation Activity Leader plans and facilitates direct and indirect rehabilitation services for both individuals and groups. ESSENTIAL FUNCTIONS * Demonstrates the Telecare mission, purpose, values and beliefs in everyday language and contact with internal and external stakeholders * Provides safe, effective and efficient implementation of direct care in accordance with established policies, procedures and standards of care * Establishes and maintains a therapeutic relationship with members served and acts as a role model in maintaining a hopeful and positive attitude in problem-solving and coping with the disabilities associated with mental illness * Leads/co leads therapeutic activity groups * Attends shift report and assists in providing unit supervision as needed * Maintains the inventory and orders equipment and supplies for activity programs, as directed * Maintains order and cleanliness of the Activity Rooms * Promotes and assists members served in developing self-help skills * Completes incident reports and forwards to Administrator in compliance with established policies and procedures * Notifies appropriate agencies of any known or observed incidents of abuse as required by law * Reviews and implements members served service plans * Actively participates in multidisciplinary team meetings and treatment planning meetings, as directed * Demonstrates knowledge of Pro-Act principles and uses Pro-Act concepts to manage aggressive behavior * Observes, records and reports members served social and psychiatric behavior * If employed at Inpatient program, must assist with restraint of members served in the event of assaultive behavior and pass assault crisis/crisis prevention training * If employed at Outpatient program , must evade members served in the event of assaultive behavior and pass assault crisis/crisis prevention training Duties and responsibilities may be added, deleted and/or changed at the discretion of management. QUALIFICATIONS Required: * One (1) year of direct service experience in a mental health setting * High School graduation or a G.E.D. equivalent and California Driver's License (Class 'C') and insurability * Must be at least 18 years of age * Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment * All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver's license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual, or local requirements may apply. Preferred: * AA Degree in a related field * Experience working with adults with serious mental illness and/or adults with developmental disabilities SKILLS * Excellent communication skills * Knowledge of psychiatric treatment modalities * Ability to read, write and speak English PHYSICAL DEMANDS The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, squat, kneel, push, pull and lift and carry items weighing 25 pounds or less as well as to frequently walk, stand, bend, twist, reach and do simple and power grasping. The position requires manual deviation, repetition and dexterity and to occasionally drive and be exposed to uneven walking ground. What's In It For You* * Paid Time Off: For Full Time Employee it is 16.7 days in your first year * Nine Paid Holidays & Shift differentials for hourly staff (6% for PM Shift, 10% for Overnight Shift). Weekend Shift differentials for hourly staff (5% for Weekend AM Shift, 11% for Weekend PM Shift, 15% for Weekend Overnight Shift) * Online University Tuition Discount and Company Scholarships * Medical, Vision, Dental Insurance, 401K, Employee Stock Ownership Plan * For more information visit: ************************************* EOE AA M/F/V/Disability If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.

We have over 300 Peer roles at Telecare. We value this lived experience and this is what we are trying to grow within the organization. We have a career ladder specific to our Peer Workforce. What You Will Do to Change Lives Peer Support Specialists engage, inspire, and facilitate meaningful conversations with members served that assist the person to explore, create, and meet their own recovery goals. Peer Support Specialists provide consultation to the team to promote and reinforce Telecare's Recovery Culture as defined by the Telecare Recovery Centered Clinical System (RCCS), in which each member's point of view and preferences are recognized, understood, respected, and integrated into services and self-help programming. Additionally, Peer Support Specialists respond to critical situations with high level engagement and de-escalation skills which support a least restrictive environment for individuals experiencing an emergency related to a mental health/addiction challenge. Shifts Available: Full-Time| DAYS | 8:00 AM - 5:30 PM | Monday - Friday Expected starting wage is $21.00. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements. What You Bring to the Table (Must Have) * High School Diploma or GED * Peer Certification must be maintained throughout employment o California: obtain Medi-Cal Peer Support Specialist Certification through CalMHSA prior to date of hire and maintained throughout employment. * Experience as a beneficiary of the Behavioral Health system of care Valid and current driver's license, and personal vehicle insurance with your name listed as a driver. Willingness to use the company vehicle to drive clients to appointments and groups, etc. Willingness to use your personal vehicle to drive clients to appointments and groups, etc. (weekly mileage reimbursement at the IRS rate) Willingness to use your personal vehicle to attend meetings, etc. (weekly mileage reimbursement at the IRS rate) What's In It for You* * Paid Time Off: For Full Time Employee it is 16.7 days in your first year * Nine Paid Holidays & Shift differentials for hourly staff (6% for PM Shift, 10% for Overnight Shift). Weekend Shift differentials for hourly staff (5% for Weekend AM Shift, 11% for Weekend PM Shift, 15% for Weekend Overnight Shift) * Free CEUs, free Supervision for BBS Associate License, coaching, and mentorship * Online University Tuition Discount and Company Scholarships * Medical, Vision, Dental Insurance, 401K, Employee Stock Ownership Plan * For more information visit: ************************************* Join Our Compassionate Team Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems. This program is a full service partnership between LA county and Telecare. The program structure mimics our current FSP programs in LA county, in that we are serving high acuity members who struggle with severe to moderate mental health symptoms. This FSP will specialize JIMH -justice involved mental health members. There are 200 FSP slots and 100 of those slots are dedicated to ODR - Office of Diversion and re-entry. 50 of the slots are dedicated to AOT/Care Court members, and last 50 slots will be a pilot for individual members being discharged from La Casa MHRC, bypassing Step Down and being accepted directly into FSP. The LA regions to be covered include, service Area 4, 6, 7, and 8. EOE AA M/F/V/Disability * May vary by location and position type Full Job Description will be provided if selected for an interview. Peer Employment, Peer Workforce If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.

Description The Enhanced Care Management (ECM) Program Manager, provides leadership and direction for the organization's care management operations and services, aligning with the organization's mission, strategies, and objectives. FLSA Status Exempt Salary Range $68,000 - $75,000 Reports To Director of Operations Direct Reports (5) Community Health Workers(1) Patient Care Navigator Location Los Angeles, CA Travel Up to 80% Work Type Regular Schedule Full Time Position Description: Supervises the care management team. Leads the implementation of care management programs designed to address the needs of our patients, improve the quality and services for their care and ensure the appropriate utilization of services available to them. Implements plans and tools to meet organizational goals and objectives. Works closely with other departments to design, implement, and evaluate care management programs. Leads visible and complex projects focusing on performance improvement and transformation aimed at improving care management programs for the populations served Supports the development, implementation, and evaluation of effective pilots, programs and practices derived from market leading and evidence-based research and performance outcomes. Ensures standardization and optimization of workflows of models of care that are being spread and scaled. Develops playbooks for care management models that are ready for spread and scale; Works closely with clinical and operational leaders across the continuum to perform patient risk stratification and identification for outreach Organizes and facilitates meetings with key stakeholders involved in the execution of care coordination/case management programs. Continuously evaluates market leading and evidence-based research focused on care management programs. Works on design, implementation, and evaluation of IT solutions to support care management documentation and monitoring of efforts. Facilitates and leads a standardized and optimized deployment of an administrative case management tracking system/care management documentation Reports to the Director of Operations Performs miscellaneous job-related duties as assigned Competencies: Ability to use independent judgment and to manage and impart confidential information. Ability to analyze and solve problems; requires details, data and facts that must be analyzed and challenged prior to making decisions Strong communication and interpersonal skills. Ability to clearly communicate medical information to professional practitioners and/or the public. Excellent organization, prioritization, follow up, analytical and time management skills with ability to handle multiple priorities and deadlines. Good interpersonal skills, sense of urgency, being proactive and ownership for one's work. Dependable, with strong work ethic and extremely high degree personal integrity. Ability to deal with multiple interruptions on a continual basis that must be met with a friendly exchange with others. Ability to develop, implement and guide the team to new approaches to improve processes, procedures, or the general work environment. Ability to review critical issues, effectively solve problems and create action plans Position Expectations: Be committed to the mission of COPE Health Solutions ECM Program. Behave in a professional manner and consistently demonstrate and promote the values of respect, honesty, and dignity for the patient, families, and all members of the health care team. Committed to the constant pursuit of excellence and teamwork in improving the care of the patient and families in the community. Be punctual for scheduled work and use time appropriately. Perform duties in a conscientious, cooperative manner. Perform required amount of work in a timely fashion with a minimum of errors. Be neat and maintain a professional appearance. Maintain confidentiality and protect the program by abiding by laws and principles related to confidentiality; keep information concerning Program Operations, patients and employees confidential. Qualifications: Valid California Driver's License Bachelor's and/or master's degree in a health-related field is preferred 3 + years of supervisor/leadership experience Experience in acute inpatient, rehabilitation, sub-acute, skilled facility, home care, ambulatory care management, or managed health plan. Experience working in a multi-cultural setting. Willing to learn and understand a variety of different cultures, perspectives, and norms. Experience working in a community-based setting for at least 1 to 2 years preferred. Basic computer skills required; electronic medical record (EMR) experience preferred. Understand the community served, community connectedness. Good communication skills, such as listening well, and using language appropriately. Ability and willingness to provide emotional support, encouragement, and motivation to patients. Benefits:As a firm passionate about health care, we're deeply committed to the health and wellness of our own team members. We offer comprehensive, affordable insurance plans for our team and their families, and a host of other unique benefits, such as a yearly stipend for wellness-related activities, and a paid parental leave program. You can learn more about our benefits offerings here: *********************************************************************** We Do:COPE Health Solutions is a national mission-driven consulting firm that partners with health systems and payor clients. We provide our clients with the tools, services and advice they need to thrive in the current complex and uncertain pluralistic payment environment and achieve visionary, organizationally relevant results. Our firm has expertise in all aspects of population health, strategy, delivery system development, payment systems reform, workforce development and population health management support services, including peerless analytics and performance improvement. We are driven by our passion to help transform health care delivery, align financial incentives to support population health management and build the workforce needed as health care moves to value-based care. In partnership with the Keck Graduate Institute, the COPE Health Scholar Services provide pre-health students and careerists looking to make a transition to health care with hands-on, experiential education opportunities. Scholars are carefully selected, well-trained and placed in clinical and administrative areas within hospitals and ambulatory care centers, where they are integrated into and assist the health care clinical or administrative team. The COPE Health Scholars Programs is a unique opportunity for students and those considering a career transition to bridge the gap between academic training and real life, as well as to gain specific training for non-licensed job roles. To Apply: To apply for this position, or to view all available positions, visit us at ********************************************************

The Behavioral Health Practitioner (BHP) will work on a multidisciplinary healthcare team in a primary care/telephonic setting, focusing on coaching and coordination of care for patients needing navigation and addressing patient care needs and follow-up after clinical care. Responsibilities specific to the BHP include providing observation, ongoing assessment, and therapeutic intervention consistent with physical and psychological status. Awareness of services available to patients and their families is an important part of this assessment. FLSA Status Exempt Salary Range $85,000-$110,000 Reports To Director, Care at Home Solutions Direct Reports None Location Los Angeles Travel Up to 50% Work Type Regular Schedule Full Time Applicable Licenses: Valid and Current LCSW, LMHT, LPCC, LMFT, LCADAC, LICSW or LMSW CA licensure Posiition Description Assess identified patients to determine appropriateness for management early in their disease process and at any time during the continuum of care. Complete a comprehensive assessment to identify patient risk and develop a care plan utilizing expertise and judgement to evaluate needs for alternative services as needed. Assess members' High-Risk Social Needs, such as housing, food, transportation, and safety in the home. Work collaboratively with APPs, physicians and community resources including pharmacists, nurses, registered dieticians, and other disciplines to address patient needs as identified in assessments. Assess and screen members for behavioral health concerns (depression / substance abuse) utilizing screening tools, including the PHQ2 and 9 Depression screenings, and ensure they are receiving appropriate behavioral health interventions. Facilitate any necessary follow-up or referrals for behavioral health needs with local behavioral health providers. Develop, facilitate, and communicate a plan of care in partnership with the member, family (or designated representatives), providers, and multidisciplinary care team to assess the options of care including use of benefits and community resources. Update care plan to include progress towards achieving established goals and self-management activities. Coordinate necessary referrals and authorizations pertinent to patient care and well-being. Utilize developed systems, processes, and initiatives to engage patients in relevant social activities necessary to promote wellness and care at the right place and time. Facilitate member adoption of strategies to promote physician recommended behavior changes. Identify and utilize cultural and community resources and align with the patient's cultural preferences as much as possible. Facilitate the information flow between health representatives and the care team. Coordinate care and communicate with multiple providers, internal and external to the practice. Act as a resource for both clinical and non-clinical staff [i.e., care coordinators, community health works, APPs]. Attend required training and collaboration sessions [i.e., learning sessions/ practice team meetings] as scheduled. Provide and facilitate open communication regarding patient status, with physicians and Care at Home Solutions team. Other job-related duties as assigned. Qualifications or Education, Training and Experience Valid and current LCSW, LMHT, LPCC, LMFT, LCADAC, LICSW, or LMSW CA licensure 3-5 years' care management and/or managed care experience in one of the following settings: acute inpatient, rehabilitation, sub-acute, skilled facility, homecare, ambulatory care management, or managed health plan. 2-5 years of leadership experience in a care management/managed care setting (preferred) Bilingual Spanish/English Working knowledge of the following required: Timely and accurate documentation of day-to-day activities in designated technology platform. Adaptable to new technologies and software. Proficiency in EMR system(s), Outlook and data entry experience preferred. Basic PC skills (MS Word/Outlook/PPT/Excel). Knowledge of Federal and State regulations for Medicare and Medicaid and other national and state funded programs. Knowledge of community resources access. Examples of Competencies: Ability to use independent judgment and to manage and impart confidential information. Ability to analyze and solve problems requires details, data and facts that must be analyzed and challenged prior to making decisions. Strong communication, listening interpersonal skills. Ability to clearly communicate medical information to professional practitioners and/or the public. Excellent organization, prioritization, follow up, analytical and time management skills with ability to handle multiple priorities and deadlines. Good interpersonal skills, sense of urgency, being proactive and ownership for one's work. Dependable, with strong work ethics and extremely high degree personal integrity. Ability to deal with multiple interruptions on a continual basis that must be met with a friendly exchange with others. Ability to develop and implement new approaches to improve processes, procedures, or the general work environment. Ability to review critical issues, effectively solve problems and create action plans. Physical/Mental Demands and Work Environment The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Examples of Work Environment While performing the duties of this job, the employee is regularly required to walk, bend, sit, talk, lift, or hear. The employee is regularly required to stand, walk, and use hands and arms to operate general office equipment PC, telephone, file cabinets, copier, postage meter, fax machine and printer. The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may need to travel to healthcare practices. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate. The Company reserves the right to modify the based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee. Equal Employment CARE AT HOME SOLUTIONS values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged. CARE AT HOME SOLUTIONS is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply.

The Community Health Coordinator (CHC) is responsible for helping members and their families to navigate and access community services, and other resources, to support Social Drivers of Health including overall and maternal health, housing, transportation and early childhood education. The CHC may provide person-centered support that positively impacts healthy behaviors. The CHC coordinates referrals to providers and the Case Managers to support an integrated approach to access care and social support services. As a priority, activities will promote, maintain, and improve the health of members and their family. CHC provides social support and informal counseling, advocates for individuals and community health needs. FLSA Status Non- Exempt Salary Range $23.00/hr -$27.00/hr Reports To Manager Direct Reports None Location Los Angeles Travel Up to 100% Work Type Regular Schedule Part- Time Position Description • Educate members about healthcare management services, connecting them with enrollment and serving as a liaison between the member/family and any services they may need. •Lead new member orientations. • Support individuals and family as they navigate the health care system, and assist members in accessing health-related services and community resources, such as transition to improvement in self-care, health care management, and health literacy. • Establish trusting relationships with members and their families while providing general support and encouragement. • Provide ongoing follow-up and goal setting with members/families. • Communicate effectively and work collaboratively with all parties (members, families, colleagues, and community-based organizations) as needed. • Remove barriers that prevent members from accessing health and social services, such as connecting with transportation resources. • Assist and ensure individuals have primary care appointments, appropriate specialist appointments and any necessary testing scheduled to close care gaps and reduce ED/ hospital utilization, working closely with L.A. Care provider teams. • Document member and non-member information and interactions following documentation best-practices. • Complete proper escalation and triage protocol as needed. • Support with existing relationships and development with community-based organizations. Position Expectations: • Be committed to the mission of L.A. Care. • Complete required training to align with role competencies. • Behave in a professional manner and consistently demonstrate and promote the values of respect, honesty, and dignity for the member, families, and the health care team. • Work in-person and onsite during business operating hours. • Accommodate flexible schedule with the potential to work evenings and weekend. • Committed to the constant pursuit of excellence and teamwork in improving the care of the member and families in the community. • Be punctual for scheduled work. • Maintain confidentiality and protect the program by abiding by laws and principles related to confidentiality Qualifications: • Valid California Driver's License • High school graduate or equivalent required; Associates Degree with areas of focus in social work, public health, behavioral health, administration or related field preferred. • Basic computer skills required. • Written and oral fluency in English is required; Spanish fluency may be required for some locations; Depending on location of placement, additional languages may be preferred: o Lincoln Heights- Spanish • Experience working in a multi-cultural and community-based setting for at least 1 to 2 years preferred. What We Do Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care's mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

The ECM Team Leader is responsible for providing supervision, coaching, and operational support to members of the Enhanced Care Management (ECM) team. This role offers leadership through staff training, mentoring, and case conferencing to ensure high-quality, patient-centered care delivery. In addition to managing team operations, the Team Leader maintains a limited caseload, directly supporting patients in navigating complex health and social service systems to address their needs. Working collaboratively across disciplines, the ECM Team Leader partners with internal stakeholders such as medical providers, social workers, and case managers, as well as external community organizations, to coordinate services and optimize patient outcomes. This role requires advanced communication skills, strong interdisciplinary collaboration, and a systems-based approach to care. Responsibilities * Act as a subject matter expert on program workflow and care model, providing leadership, guidance, and best practice techniques to staff. * Carry a limited caseload. Conduct social determinants of health interviews with patients to identify needs and document appropriately. Develop a plan to address moderate and high social determinants of health and health equity needs. * Assist patients with problem-solving barriers to health stabilization by identifying, locating, connecting to, and navigating needed community and medical system services. This may include accompanying patients to appointments and assisting patients with completing forms to access needed services. * Link clients to and inform them of available community resources. * Teach clients the knowledge and skills needed to obtain care (empowerment). * Actively build individual/client, community, and team capacity. * Strong leadership skills and the ability to motivate and engage a team. * Excellent communication and interpersonal skills to effectively collaborate with diverse stakeholders. * Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues. * Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments. * Be a spokesperson and advocate for clients when they are unable to speak for themselves. * Promote growth of team members in areas of patient-centered care, education, and cross-organizational care. * Provide continual coaching support and guidance in promoting adherence to the Care Model and other evidence-based practice. * Trains new team members and provides ongoing staff development instruction. * Conveys all questions and concerns of team regarding clients and plan of care to managers and clinical consultants. * Lead onboarding, orientation, and training of staff. * Assign incoming patient referrals and monitor volume of referrals assigned to staff. * Ensure employees have the needed tools and resources to achieve goals and ensure compliance. * Work closely with Program Managers on day-to-day program operations. * Collaborate with Program Managers on team productivity and outreach tracking. Minimum Job Requirements * High school diploma or GED; experience directly related to the duties and responsibilities specified. * Must have valid driver's license with reliable vehicle and car insurance * Ability to travel up to 80%

Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems. Shifts Available: Full-Time | 8:30AM - 5:00PM Expected starting wage range is $21.00 - $24.11. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements. POSITION SUMMARY The Billing Specialist is responsible for all billing related tasks including collection of billing data, data entry into County IRIS, running reports and reconciliation of data. ESSENTIAL FUNCTIONS * Demonstrate the Telecare mission, purpose, values and beliefs in everyday language and contact with the internal and external stakeholders * Enters members served information, enrollment, eligibility information and billing data into County IRIS * Reconciles Caminar data to County IRIS data to ensure that all services have been billed accurately and within required timeframes * Performs computer interface (uploads) of data to Corporate office * Updates Health Benefit eligibility verification for all members served on a monthly basis * Assists Business Office Manager with all aspects of payroll preparation, accounts payable, and invoice research * Assists the Business Office Manager with private insurance billing, verifying coverage and mailing bills * Verifies benefit status on new members served * Duties and responsibilities may be added, deleted and/or changed at the discretion of management. QUALIFICATIONS Required: * One (1) year of general office experience * High school diploma or a G.E.D. * The ability to work with minimum supervision, set work priorities and function as a self-starter * This position is contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, passing applicable criminal background clearances, excluded party sanctions, and degree or license verification * If the position requires driving, a motor vehicle clearance and proof of auto insurance is required prior to hire. Additional regulatory, contractual or local requirements may apply * Must be at least 18 years of age * Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment * All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply SKILLS * Data entry experience and knowledge of spreadsheets, word processing and database software. EOE AA M/F/V/Disability If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.

The Senior Health Care Consultant will work closely with firm management to lead complex internal and external projects. This will involve hands-on work with client staff, providers, executives, vendors and other stakeholders to successfully implement innovative care models and improve health outcomes. Project scopes may focus on clinical redesign, financial modeling, network development, strategic planning, data analytics and/or organizational transformation. This position requires an in-depth working knowledge of the health care environment and market issues at the federal, state and local level. FLSA Status Exempt Salary Range $100,000- $125,000 Reports To VBC Director or Manager Direct Reports None Location California OR NY (Onsite 3-4 days per week); preference given to candidate in CA or NY Travel Up to 60% Work Type Regular Schedule Full Time Position Description: Work closely with additional members of the Consulting team, executives and staff to accomplish the goals, objectives and strategic plan for the company, continually seeking opportunities to add value and differentiate our services Responsible for management of assigned workstream(s) for client and internal company projects. This includes mapping out resource needs, critical path, identifying risks and issues at project and critical success factors Provide direction, expectations and requirements to team engaged in assigned workstream(s) Manage the development of deliverables across projects or workstreams to ensure final products meet or exceed industry standards and organizational expectations Build and manage relationships with key executives and staff at the client site to ensure the success of the engagement Meet or exceed all contractual obligations, while maintaining high levels of client satisfaction Leverage and convene work groups/meetings between clients, COPE Health Solutions' staff and subject matter experts when necessary and appropriate Accountable for proactive risk management across multiple projects through diligent management of scope of work, budget, project resources, and regular status updates with key stakeholders. Execute mitigation strategies as needed Contribute thought leadership to engagements and organizational knowledge to continually improve work products and enhance value Maintain deep understanding of our firm's service lines/offerings and seek out opportunities to understand and participate in firm's business development pipeline and sales cycle. Build tools for service line or technical area of expertise Support or manage internal organizational initiatives to improve or develop targeted processes, systems or resources as part of continuous quality improvement in response to strategic objectives, client and internal team member feedback Support business development initiatives at the Senior Consultant level, including: co-authoring articles, drafting proposals, writing case studies, speaking at least once annually at a local event/webinar, and various networking activities Achieve assigned revenue target for Senior Consultant level, through a combination of new and expanded business Ensure compliance with all local, state and federal regulations and ethical standards Qualifications: 2-5 years of health care consulting experience preferred Master's degree in an applicable field strongly preferred (e.g.,MBA, MPH, MHA, MPA) Prior experience in at least two of the following areas strongly preferred: Network Development Care Management Clinical Redesign Behavioral Health Strong project management skills required Strong customer drive and dedication to quality and success Excellent interpersonal, oral and written communication skills Open to traveling up to 50% (e.g., Monday - Thursday) Flexibility to work evenings and weekends as necessary Ability to work effectively on multiple projects with a team in a fast-paced environment Benefits: As a firm passionate about health care, we're deeply committed to the health and wellness of our own team members. We offer comprehensive, affordable insurance plans for our team and their families, and a host of other unique benefits, such as a yearly stipend for wellness-related activities, and a paid parental leave program. You can learn more about our benefits offerings here: ******************************************************************* What We Do: COPE Health Solutions (CHS) is a national tech enabled services firm powering success in risk arrangements and development of the future workforce for payers and providers. Our team brings deep expertise, experience, proven tools, and processes to improve financial performance and quality outcomes for all types of payers and providers, de-risking the roadmap to advanced value-based payment. Our firm has expertise in all aspects of population health, strategy, delivery system development, payment systems reform, workforce development and population health management support services, including peerless analytics and performance improvement. We are driven by our passion to help transform health care delivery, align financial incentives to support population health management and build the workforce needed as health care moves to value-based care. COPE Health Solutions' Analytics for Risk Contracting (ARC) Suite provides a powerful array of analytic and reporting tools designed to achieve optimal value and performance for organizations currently in or planning to move to risk-based arrangements. Leveraging our extensive, hands-on expertise in helping IPAs, ACOs and health systems achieve successful outcomes in risk contracts, our team of managed care experts draw insights from the analytic outputs that are tailored to each organization's unique circumstances to interpret the data and recommend initiatives to help improve total cost and quality. Our multidisciplinary team of health care experts provides our clients with the experience, capabilities, and tools needed to plan for, design, implement and support both the development and execution of strategy and developing solutions to some of the industry's most complex problems. We partner with our clients through aligned mission and financial incentives to pursue performance excellence in a challenging and rapidly evolving health care environment. To Apply: To apply for this position, or to view all available positions, visit us at ********************************************************

Description The Lecturer position will support the Director of Workforce Operations in the development and delivery of curriculum materials related to healthcare competencies, professional development, and education for the Health Scholars programs. This will include curriculum review/additions, content development, delivery of content via synchronous modalities and participation in live Q&A sessions with program participants. FLSA Status N/A Salary Range $25/hour Reports To Director, Workforce Operations Direct Reports N/A Location On Site- Los Angeles (Multiple Locations) Travel 100% Work Type Independent Contractor Schedule Up to 5 hours per week Position Description: Preparing for and delivering lectures, tutorials, workshops, seminars, and live Q&A sessions. Development of content related to the following healthcare topics. Note that qualified candidates will have robust knowledge in the topics listed below: Stroke: Stroke overview Types of stroke Risk factors Symptoms Identifying a stroke - FAST Response to a stroke Treatments Patient Care for patients who had a stroke Vital Signs: What are vital signs Importance of vital signs The key 6 vital signs (body temperature, heart rate, blood pressure, respiratory rate, and pain level) Demonstrate and assess competency for vital signs, EKG lead placement, SCDs, etc. Normal ranges and units of measurement Factors that cause values to deviate from their normal range Common medical conditions associated with each vital sign Medical Topics: Common terms acronym, abbreviations and procedures Patient Positioning (Trendelenburg, Reverse Trendelenburg, Fowler's position, Semi-fowler's position) Cardiovascular System Respiratory System Gastrointestinal & Renal Systems Brain and Nervous System Musculoskeletal System Integumentary System Endocrine System Lymphatic System Oncology Common medical procedures and treatments Preventive Health Services Patient Assessment Terminology Collaborating with program leadership and lecturers to improve teaching methods and expand knowledge base. Evaluating Scholar trainees' comprehension of the delivered content. Qualifications: Health Scholars program alumni required Currently enrolled in an accredited medical school and have successfully completed a minimum of year 1 of inkystruction Passion for student teaching, mentoring and development Able to work collaboratively and effectively with other lecturers and account leadership Excellent interpersonal, oral and written communication skills Available to participate in site and regional trainings that occur during the evenings and weekends (typically 2-3 weekends every month) Detail-oriented and able to work well independently Proficiency with Microsoft Office programs What We Do: COPE Health Solutions is a national tech-enabled services firm, with a population health management analytics software solution Analytics for Risk Contracting (ARC), collaboratively implementing proven products with payer and provider clients to power success in risk arrangements and development of the future workforce. Our multidisciplinary team provides payers and providers with the experience, capabilities and tools needed to plan for, design, implement and support strategy development and execution. We are driven by our passion to help transform health care delivery, align financial incentives to support population health management and build the workforce needed for value-based care. To Apply: To apply for this position, or to view all available positions, visit us at ********************************************************

The Nurse Practitioner or Physician Assistant will serve as the lead member of the care team, working under the oversight of a supervising physician. They will be responsible for conducting home and telephonic visits, delivering holistic, high-quality care to members enrolled in managed care plans. This includes closing any identified open care gaps, Health Risk Social Needs gaps, and re-engaging members with primary care services and support to improve member quality of life and decrease total cost of care. The role will primarily take place in the home with supplemented telehealth visits to care for the complex medical population. If you enjoy working in a collaborative environment and with all aspects of patient care, please share your past related experience along with your application. FLSA Status Exempt Salary Range $150,000 - $200,000 Salary based on experience Reports To Supervising Physician Direct Reports N/A Locations Los Angeles, CA Travel Up to 80% Work Type Regular Schedule Full-Time Position Description: * Work effectively with individuals and families to assist them in solving physical, mental and social health problems. * Work in collaboration with physician practice leaders. * Work effectively as a leader of a health team. * Work with a team to manage the health of homebound and complex medical patients. * Deliver succinct communication in case management between hospitals, short and long-term care facilities and primary care providers. * Speak and write effectively including the preparation of clear and concise reports. * Recognize social problems which affect health. * Instruct in the prevention of disease, good health practices, and the health care of an ill or injured person. * Construct and interpret a medical history, perform a physical assessment, evaluate patient behavior, perform and interpret selected laboratory tests, identify problems and develop and implement treatment plans for patients. * Maintain effective working relationships with other departments and agencies and the community. * Consult effectively with physicians and allied health personnel to improve total care outcome for the patient. * Provide health promotion, prevention, and treatments to patients. * Prescribe medications when needed to ensure patient health and well-being. * Ensure complete and accurate documentation of patient information and treatments for patient charts and medical records. * Use comprehensive knowledge to assess patients by diagnosing diseases, disorders, or conditions. * Present professional guidance to other health professionals and working autonomously with other interdisciplinary health care professionals. * Initiate health care treatment for health care management, therapeutic interventions, and prescribing medication. * Effectively communicate with diverse populations, including physicians, employees, patients, and families. * Lead team of MAs, CHW and Care Navigators. * Work with providers to close quality care gaps for referred clients. Qualifications: * Licensed in the state of California as a Nurse Practitioner or licensed in the state of California as a Physician Assistant. * Holds National Board Certification. * Graduate from accredited Masters or Doctoral Program. * Preferred at least 1-3 years prior hands-on work experience in healthcare management and patient care with reflective salary for more experienced providers. * Preferred experience delivering home health care to medically complex and homebound patients. * Strong experience in patient care assessment and working with providers. * Excellent verbal and written communication skills. * Must have the ability to exercise sound judgment and discretion. * Ability to maintain highly confidential information. * Bilingual abilities required (including but not limited to Spanish, Chinese, Creole) * Willingness to travel throughout assigned patients. Working knowledge of the following required: * Timely and accurate documentation of day-to-day activities in designated technology platform. * Adaptable to new technologies and software. * Proficiency in EMR system(s), Outlook and data entry experience preferred. * Basic PC skills (MS Word/Outlook/PPT/Excel). * Knowledge of Federal and State regulations for Medicare and Medicaid and other national and state funded programs. * Knowledge of community resources access. Examples of Competencies: * Ability to use independent judgment and to manage and impart confidential information. * Ability to analyze and solve problems; requires details, data and facts that must be analyzed and challenged prior to making decisions. * Strong communication, listening interpersonal skills. * Ability to clearly communicate medical information to professional practitioners and/or the public. * Excellent organization, prioritization, follow up, analytical and time management skills with ability to handle multiple priorities and deadlines. * Good interpersonal skills, sense of urgency, being proactive and ownership for one's work. * Dependable, with strong work ethic and extremely high degree personal integrity. * Ability to deal with multiple interruptions on a continual basis that must be met with a friendly exchange with others. * Ability to develop and implement new approaches to improve processes, procedures, or the general work environment. * Ability to review critical issues, effectively solve problems and create action plans. Physical/Mental Demands and Work Environment The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Examples of Work Environment While performing the duties of this job, the employee is regularly required to walk, bend, sit, talk, lift, or hear. The employee is regularly required to stand, walk, and use hands and arms to operate general office equipment PC, telephone, file cabinets, copier, postage meter, fax machine and printer. The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee will need to travel to healthcare practices, patient homes or other community settings. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate. Benefits: As a firm passionate about health care, we're deeply committed to the health and wellness of our own team members. We offer comprehensive, affordable insurance plans for our team and their families, and a host of other unique benefits, such as a yearly stipend for wellness-related activities, and a paid parental leave program. You can learn more about our benefits offerings here: ******************************************************************* Additional annual earning potential through success of population quality initiatives. Potential sign-on bonus/relocation assistance. Internal Category I CME availability with competitive CME yearly allotment. About COPE Health Solutions: COPE Health Solutions is a national tech-enabled services firm powering success for health plans and for providers in risk arrangements. Our comprehensive NCQA certified population health management platform and highly experienced team brings deep expertise, experience, proven tools, and processes to improve financial performance and quality outcomes for all types of payers and providers. CHS de-risks the roadmap to advanced value-based payment and improves quality and financial performance for providers, health plans and self-insured employers. For more information, visit CopeHealthSolutions.com. To Apply: To apply for this position, or to view all available positions, visit us at ********************************************************