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Become A Copier Technician

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Working As A Copier Technician

  • Repairing and Maintaining Electronic Equipment
  • Making Decisions and Solving Problems
  • Communicating with Persons Outside Organization
  • Interacting With Computers
  • Inspecting Equipment, Structures, or Material
  • Make Decisions

  • Stressful

  • $36,840

    Average Salary

What Does A Copier Technician Do At CTG

* Client Relationship Management
* Serve as the primary customer contact for equipment support and service
* Coordinate Move/Add/Change (MAC) process
* Provide on-going end user training on equipment
* Services Delivery
* Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications.
* Break-fix activities account for 70% of role responsibilities
* Provide IP address support
* Perform basic equipment problem diagnosis
* Point of contact for equipment removal and delivery for onsite support
* Contact service as required
* Utilize web-based applications as required to include Service Call Handling
* Accurate call reporting on Equipment in designated systems
* Remote Service call onsite support
* Driving (if required for duties)
* Download and install printer drivers on end-user equipment
* Perform printer mapping to PC as required
* Escalate printer network issues to appropriate resource
* Physical as well as remote device management and control
* Device Configuration (Enter IP address, scanning templates, User access levels.
* Scan to File/Email, etc…)
* Monitor/apply current software updates/patches
* On site contact for remote solve resolutions requiring technical expertise
* Device management as required
* Perform remote device monitoring and remote solve (Device Management)
* Identify and promote Office Solutions
* Pro-actively manage consumables and supplies using the DOS calculator.
* Maintain on-site operator replaceable parts inventory
* Collect equipment meter information and submit for billing purposes
* Perform Data Entry for activity and asset tracking
* Manage and maintain on-site parts inventory using PM4

What Does A Copier Technician Do At Fiserv

* Perform basic and detailed machining and assembly tasks to operate at least one machine and/or perform many manual / assembly duties.
* Perform repetitious and previously performed work without supervisory and technical assistance.
* Assistance may be needed for other work.
* Multi-tasking that requires focused concentration is expected to be learned – must be willing to cross train.
* Utilizes basic skills and experience background to perform machining and manual tasks.
* Process transactions necessary for work situations that requires very good working PC user know-how.
* Improvising sometimes is necessary to solve work problems to maintain work schedules.
* As necessary, supervisor may assign to assist and help others with work.
* Work from verbal or written instructions, work specifications, routing sheets, etc.; uses basic math ---- all in English.
* Perform minor maintenance and work with others to provide assistance with major maintenance projects when assigned.
* May utilize and/or operate material moving equipment, carts, etc. and use some production tools including hand tools and precision devices.
* When assigned perform duties and tasks outside department and job to the best of individual skill and ability.
* Work overtime, weekends, and holidays as work schedules require.
* In peak periods additional overtime is required.
* Comply with general work rules -- responsible for quality of own work, housekeeping of own work area, and to work safely

What Does A Copier Technician Do At Ricoh Americas Corporation

* Equipment Care and Team Member Support
* monitoring of the network attached devices for toner and other device alerts proactively on a daily basis
* Ensure consumables replacement/replenishment for all print fleet within the EES scope for the assigned locations
* Provide Team Member training on use of equipment and features and aid in mapping devices.
* Service and Support
* Break/fix (hardware only, excluding network) level support on all Ricoh, HP, and Lexmark devices included in the EES program
* Responds to customer support requests and ensures the problems are resolved quickly, accurately, and professionally.
* Escalate difficult/serious problems to the RMSSC for help fixing.
* If the problem continues then escalate to dispatch for a Service Technician and also notify the Field Tech Services Manager.(do not need to list here and above -- deleted above)
* Proactively communicate to the customer the status of problem resolution.
* Provide the end users with detailed remote access knowledge and document complete trouble shooting information.
* Assist in hot swap tasks needed to ensure users experience stays intact.
* Tasks may include: providing and communicating jack numbers, IP addresses, and coordinating with end user to remap as necessary.
* Report through established channels, all network, application and workstation issues that are supported by Wells Fargo
* MAC Process and Assessments
* Involved, as possible, in any routine site (CPG) meetings that involve the MAC process to keep appraised of MACs occurring within their supported locations.
* Responsible for moving desktop printers to a new location only with approval through the SR process.
* escalate the need to move a Ricoh MFD and/or larger device to a Ricoh tech or EUC as appropriate and with approval through the SR process.
* Responsible for Ongoing equipment disposals after the implementation wave: Day-to-day ongoing disposals will be done through the SR MAC process only; and fill out appropriate Reverse Logistics paperwork and submit to EUC or the MAC Coordinator as necessary.
* Supplies (Consumables)
* Maintain an adequate supplies inventory level for devices and their volume requirements in the active EES fleet.
* Provide weekly supply orders to maintain appropriate PAR levels.
* Collect unused consumables that are no longer being used by the EES program and work with the Ricoh SDS or SDM to arrange for removal of those supplies through the Ricoh WF approved process.
* Inventory Management and Procurement
* Maintain an accurate list of all devices within the EES program (FRs locations)
* Maintain up-to-date maps for all floors and buildings indicating equipment description and location of EES devices and provide to the EES program on a monthly basis to ensure program has the current location of all devices.
* Provide routine "sweeps" to identify and escalate equipment entering the program outside of the normal SR
* MAC process.
* Escalate all occurrences to EES.
* look for devices that are being under or over utilized and consult with the program (EES Mailbox) for appropriate device alignment.
* Manage on-site hardware inventory
* Manages printer procurement as required by the customer.
* Manages hot swap inventory.
* Documents and reports all fleet meter reads.
* Maintains printer fleet tools/databases
* Performs other duties as assigned

What Does A Copier Technician Do At Girl Scouts of Wisconsin Southeast

* Oversee internal and external printing functions (excluding major/designated projects) of the council
* Coordinate and complete in house printing and packaging of documents on production copier, ensuring timely delivery
* Update print production log
* Work closely with a variety of external suppliers organizing projects, gathering price estimates, and awarding jobs.
* Issue purchase orders, review and code invoices, handle billing issue discrepancies, and complete related filing
* Establish and maintain inventory control systems
* Coordinate out-of-house mailings; review mailing needs with department liaisons, prepare spreadsheets and printed materials, communicate timelines and expectations with vendors, and organize project billing and filing
* Work closely with the Business Services department ensuring in house printing needs are met, mailings and joint projects are coordinated
* Participate in the coordination of maintenance records, development of replacement schedules for printing equipment, updates to operating instructions, and training on equipment
* Perform other duties as assigned

What Does A Copier Technician Do At Ascension Health

* Produces presentations and other creative print media based on content prepared by professional staff.
* May design printed materials.
* Performs various production control activities including gathering and filing records, reporting on use of materials, monitoring customer orders, posting production schedules, and calculating production rates.
* Ensures the production quality of all material.
* Acts as liaison with customers.
* Estimates printing costs.
* Calculates quotes for printing and invoices clients for accounting purposes.
* Maintains records of all transactions

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Copier Technician Jobs

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Copier Technician Career Paths

Copier Technician
Graphic Designer Marketing Manager General Manager
Account Manager
5 Yearsyrs
Press Operator Computer Numerical Controller Machinist Application Engineer
Application Manager
9 Yearsyrs
Graphic Designer Production Manager General Manager
Area Manager
7 Yearsyrs
Printer Technician Desktop Support Technician Information Technology Manager
Director Of Information Technology Services
12 Yearsyrs
Account Manager Senior Manager Director Of Information
Director Of Managed Services
8 Yearsyrs
Printer Technician Field Service Technician Information Technology Manager
Director, Technical Operations
11 Yearsyrs
Sales Consultant General Sales Manager Owner/Director
Director/Manager
7 Yearsyrs
Technical Support Specialist Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Field Service Technician Technical Support Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Press Operator Technician Sales Consultant
Internet Manager
6 Yearsyrs
Technician Maintenance Technician
Maintenance Supervisor
7 Yearsyrs
Field Service Technician Service Manager
Operations Manager
7 Yearsyrs
Repair Technician Service Technician General Manager
Owner/Operator
6 Yearsyrs
Technical Support Specialist Systems Analyst Business Analyst
Product Manager
7 Yearsyrs
Technician Service Technician Service Manager
Project Manager
8 Yearsyrs
Electronics Technician Technician Operations Manager
Site Manager
7 Yearsyrs
Repair Technician Field Service Technician Systems Engineer
Systems Manager
7 Yearsyrs
Specialist Lead Technician Technical Manager
Technical Director
7 Yearsyrs
Specialist Business Analyst Information Technology Manager
Technical Services Manager
8 Yearsyrs
Electronics Technician Maintenance Technician Production Supervisor
Warehouse Manager
5 Yearsyrs
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Do you work as a Copier Technician?

Copier Technician Demographics

Gender

Male

71.9%

Female

26.6%

Unknown

1.5%
Ethnicity

White

61.8%

Hispanic or Latino

16.7%

Black or African American

11.3%

Asian

6.6%

Unknown

3.6%
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Languages Spoken

Spanish

50.0%

Chinese

6.0%

Mandarin

6.0%

Cantonese

4.8%

Portuguese

3.6%

Japanese

3.6%

French

3.6%

Arabic

3.6%

Italian

3.6%

German

2.4%

Hebrew

2.4%

Cheyenne

1.2%

Filipino

1.2%

Greek

1.2%

Malay

1.2%

Dakota

1.2%

Carrier

1.2%

Hindi

1.2%

Urdu

1.2%

Thai

1.2%
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Copier Technician Education

Schools

University of Phoenix

21.2%

Rochester Institute of Technology

6.8%

Johnson County Community College

5.9%

ECPI University

4.2%

Strayer University

4.2%

Ferris State University

4.2%

Savannah College of Art and Design

4.2%

Florida State College at Jacksonville

4.2%

Monroe Community College

4.2%

ITT Technical Institute-Houston West

4.2%

Cuyahoga Community College

4.2%

Liberty University

4.2%

Mississippi State University

4.2%

University of Northern Iowa

3.4%

Ohio State University

3.4%

Boise State University

3.4%

University of Central Oklahoma

3.4%

Old Dominion University

3.4%

George Mason University

3.4%

Miami Dade College

3.4%
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Majors

Electrical Engineering

16.3%

Business

15.0%

Graphic Design

12.0%

Electrical Engineering Technology

7.1%

Computer Science

6.2%

Computer Information Systems

5.1%

Information Technology

3.9%

Graphic Communications

3.9%

Psychology

3.7%

Computer Networking

3.3%

Communication

3.2%

Marketing

2.8%

General Studies

2.5%

Criminal Justice

2.5%

Fine Arts

2.4%

Education

2.2%

Computer Technical Support

2.1%

Health Care Administration

2.0%

Accounting

2.0%

Liberal Arts

1.8%
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Degrees

Bachelors

30.2%

Other

29.4%

Associate

23.6%

Certificate

7.7%

Masters

5.2%

Diploma

3.1%

License

0.6%

Doctorate

0.3%
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Top Skills for A Copier Technician

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  1. Fax Machines
  2. Print Jobs
  3. Parts Inventory
You can check out examples of real life uses of top skills on resumes here:
  • Maintain accurate records of all work orders on Printers, Fax Machines and Copiers and as well as after action reports.
  • Consulted with clients on design and print jobs and kept them updated on their job's status.
  • Managed a personal and accurate parts inventory.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Diagnosed and repaired multiple models of Xerox copiers including model numbers 5028, 5328, 5322, 5828 and digital models.

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