Copier technician job description

Marco is a one-stop shop for all things business tech. Our employees are "movers and shakers" and our company is always striving to do what's right. Does this sound like a culture you want to be a part of? We're hiring a new team member to help take Marco's technology further - working full-time, Monday - Friday, 8am-5pm.

More about us. We do it all - from copy and print solutions to IT and managed services. We are an organization led by salespeople with 650+ engineers ready to fix any and all issues. We have offices in 12 states and service nationally.
Join our growing team. You won't regret it.

Are you looking for a technical position that allows you to use your mechanical and customer service skills? Are you a self-starter that can perform with little or no direct supervision? The Field Service Technician is responsible for all aspects of equipment repair at our clients' locations. Technical elements of the job include troubleshooting basic connectivity and mechanical issues. The position requires traveling to client sites and ensuring top-notch customer service. Previous knowledge of copier/printer repair is not required; Marco provides all of the training and tools needed to be successful. Hourly wage plus monthly bonuses apply.

Main Responsibilities:

* Traveling to client sites to troubleshoot, diagnose and resolve copier/printer maintenance and repair issues within a designated territory
* Managing and maintaining accurate inventory for tools, parts and supplies in vehicle stock
* Ensuring a high level of customer satisfaction by meeting clients' needs in a courteous, timely and cost effective manner
* Maintaining current technical knowledge and continuously expanding knowledge of new technology and equipment through provided training
*
* Required Qualifications:
* General mechanical and volt meter experience preferred
* Proficient with MS Office applications, Outlook and basic networking
* Strong communication skills in working with technical and non-technical people
* Must be self-motivated, able to perform with little direct supervision and have excellent time management skills

Benefits:

We're not just competitive when it comes to business tech - we're also pretty proud of what we offer our employees. Our benefits include medical, dental, and vision insurance. We also have paid holidays and vacation, 401k with generous company match, flexible spending accounts, employee purchase program, employer-paid life insurance, voluntary-term life insurance, short and long-term disability, critical illness and accident benefits, and pet insurance. Yes, we care about your furry family too.

To apply (and to learn more about what makes us great), visit: www.marconet.com/careers

EEO/AA

Customer Service

Streetsboro, OH

* ID: 59137
* Full-Time/Regular

Summary:

Coordinate production of printed materials, or print related services for the company's customers. Maintain positive customer relations through active engagement of the customer through all stages of the manufacturing process from initial contact through final disposition of the customers product.

Responsibilities

* Ensure job instructions are entered and verified in the various manufacturing systems and queued in to the production schedule.
* Confer with customers throughout production to keep them informed of the status of jobs, solicit additional information needed for current jobs and coordinate changes to jobs. May forward/review proofs with customer, obtain approval of materials, such as artwork, color separations, or ink samples.
* Coordinate production of components with other internal plants and/or external vendors as required.
* Coordinate the resolution of customer or manufacturing issues with customer jobs. Engage appropriate departments to verify the issue and determine the root cause. May make recommendations to management on appropriate response to issues that are in the best interest of the customer and the company. Communicate with customers regarding the resolution of issues.
* May provide pre-sales support with customers and discuss the manufacturing capabilities and requirements needed to produce a successful job.
* Monitor progress of jobs throughout production, confer with manufacturing operations on counts and final runs and ensure the final product meets customer requirements and company standards.
* Tally the final production runs and work performed to assemble paperwork for billing purposes.
* May mentor junior level Print Production staff or work on special projects.

Business Unit/Platform Specific duties

* May have responsibility for determining the supplies and paper needed for jobs including the use of vendors to supply component of the customer product.
* May assist sales in the RFP process supplying estimates and determining how to efficiently process a complete job.
* May have responsibility for the composition and/or copy prep of the customers' products.
* Performs other related duties and participates in special projects as assigned.

Required Skills

HS diploma or equivalent with 5-6 years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job, OR demonstrated ability to meet the job requirements through a comparable number of years of work experience. May possess additional education certification in this level.

Requires excellent knowledge of functional area(s) related to the job or good knowledge related to a professional field of work. Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job. May provide oversight of work conducted by junior level staff and/or review/audit work for accuracy. Must have advanced knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs specific to the job in order to complete job duties successfully. Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments.

Must have strong organizational skills with ability to manage deadlines and prioritize workload and make adjustment to meet business needs.

Must be able to work weekends and holidays.

RRD is an EEO/AA including Vets and Disabled Employer

Pacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to twenty-eight branches located in nine western states. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you’ll find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

Are you looking to start your career in an industry of cutting-edge technology?

We are seeking a Field Copier Technician (Canon, Ricoh, Sharp, Konica Minolta) to join our service team in the Fife, WA area. This is a field position with a POSSIBLE TERRITORY NEAR YOU, as we service all of Fife and surrounding areas.

PAID TRAINING included!

Essential Job Duties

• Troubleshooting and repairing office equipment (copiers, printers, fax machines, etc.)
• Providing high-quality technical support to our customer base
• Communicating with customers to ensure satisfaction
• Developing options to solve unusual problems
• Managing time, resources, and territorial considerations

Qualifications

• Mechanical and Electrical Mindset
• Other experience and training with Canon, Ricoh, HP, Xerox, and other manufacturers is a plus!
• Strong computer knowledge a plus!

Benefits

• Paid Training
• Advancement and growth into leadership roles
• Team-player environment
• Medical/Dental/Vision/Life insurance plans
• Matched 401k
• PTO, Vacation, Sick Leave
• FSA/HSA programs

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.