Copy center associate job description

Designated 24/7 entry level point of contact team that facilities a variety of low and high level customer service duties that focus on patient, provider, and other inquiries externally and internally within UVA Health. Liaisons with UVA Health, UVA Academic departments, patients, external referring providers through utilization of resources, including but not limited to Epic, paging system, database lookup and data entry and web applications. Work is prescribed and completes with little autonomy. Work with supervision or under clearly defined standard procedures and protocols.

* Performs the following Contact Center functions: Answers calls from external and internal sources; Screening patient calls and using de-escalation skills before escalating; Assessing the caller's needs and responds using good critical judgment and understands when to escalate; Call processing and monitoring functions for multiple departments within UVA Health and the University.

* Responsible for accurate data entry of provider and patient information, transportation or equipment requests, and patient information into EMR (Electronic Medical Record) as required. Data is checked and significant issues are escalated as appropriate

* Responds to telephonic, web, fax, and pager directed inquiries for comprehensive resource information using customer service based skills.
* In addition to the above job responsibilities, other duties may be assigned.

Position Compensation Range: $15.00 - $21.16 Hourly

MINIMUM REQUIREMENTS

Education: High School Graduate or Equivalent

Experience: 1 year of customer service or call center preferred

Licensure: None required

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

COVID Vaccination Requirement and Guidelines

Please visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirements and guidelines for employment at UVA.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician's Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.

Fanatics is building a leading global digital sports platform to ignite and harness the passions of fans and maximize the presence and reach for hundreds of partners globally. Optimizing these long-standing partnerships, a database of more than 80 million global consumers and a trusted, recognizable brand name, Fanatics is expanding beyond its position as a global leader for licensed sports merchandise to now becoming a next-gen digital sports platform, featuring an array of offerings for fans across the sports ecosystem.

The Fanatics family of companies currently includes Fanatics Commerce, a vertically-integrated licensed merchandise business that has changed the way fans purchase their favorite team apparel, jerseys, headwear and hardgoods through a tech-infused approach to making and quickly distributing fan gear in today's 24/7 mobile-first economy; Candy Digital, a digital collectibles company that is partnering with prominent sports properties, including MLB and MLBPA, to build an official NFT ecosystem; Fanatics Collectibles, through Topps as a cornerstone of the business, building a new model for the collectibles and trading cards hobby with top leagues and players association partners; and Fanatics Betting & Gaming, a mobile betting, gaming and retail sportsbook platform. Fanatics' partners include all major professional sports leagues (NFL, MLB, NBA, NHL, NASCAR, MLS, PGA) and hundreds of collegiate and professional teams, which include several of the biggest global soccer clubs.

As a market leader with more than 9,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.

At Fanatics, we're a diverse, passionate group of employees aiming to ignite pride and passion in the fans we outfit, celebrate and support. We recognize that diversity helps drive and foster innovation, and through our IDEA program (inclusion, diversity, equality and advocacy) at Fanatics we provide employees with tools and resources to feel connected and engaged in who they are and what they do to support the ultimate fan experience.

The Seasonal Retail Associate is responsible for carrying out the front line selling effort, driving sales revenue for the organization, creating the ultimate shopping experience for our fans and maintaining retail standards through back of house operations. Seasonal Retail Associates will drive results through effective communication and a demonstrated ability to work as a member of a winning team.

The Seasonal Retail Associate will be expected to work a part-time schedule which can include days, nights, and weekends.

General Duties and Responsibilities:Greet fans and ask questions to help make their shopping experience an enjoyable one Make recommendations based on observations and conversations with fans Help execute a brand connection by ensuring fans enjoy a top notch shopping experience Maintain sales floor and/or stockroom standards with an eye to detail Process sales transactions via the Fanatics Point of Sale System (POS) Maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand and Team/League are always positively represented Perform additional responsibilities as directed by the management team

Education, Experience and Requirements:Minimum 18 years of age, High School graduate or equivalent Past experience working in retail or sales preferred Ability to work independently and responsibly in a fast-paced environment Availability to work extended hours on game days and during events Foreign language skills are a plus

Job Knowledge, Skills and Abilities:Possess a fun, professional demeanor Demonstrated ability to build product knowledge of Team/League inventory Demonstrated ability to work as a member of a team in fast paced environments, servicing a diverse fan base Ability to maintain high standards of organization and cleanness Proven ability to overcome obstacles while maintaining a positive, can do attitude Strong verbal communication skills

Physical Demands:Regularly required to sit stand, reach, bend and move about the facility as needed Must be able to lift and carry up to 30 lbs.Game Day scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if assigned location is outside of the shop
This particular venue currently requires all employees to be fully vaccinated against COVID-19.

Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.

Ensure your Fanatics job offer is legitimate and don't fall victim to fraud. Fanatics never seeks payment from job applicants. Fanatics recruiters will only reach out to applicants from an @fanatics.com or @fanatics.co.uk email address. For added security, where possible, apply through our company website at www.fanaticsinc.com/careers

Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics' fair labor practices.

NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS: In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

Job Type: Full Time
Department: Implementation

This is an excellent entry level opportunity. Remote anywhere in the U.S.

The RingCentral environment is dynamic, success-driven, team-oriented and committed to providing world class service for its customers. Do you possess the ability to thrive in a fast-paced environment? We are looking for candidates with an entrepreneurial spark!

We're not a phone company; we're a cloud business-solutions provider. We've thrown out the old PBX along with its rigid rules and eliminated the complexity and unnecessary expense of managing business communications the old way.

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered lunch and breakfast on a daily basis as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

Job Description:

The Associate PS Contact Center Engineer at RingCentral will play a key role in planning and development and functions of the contact center our white gloved partner Nice in Contact. This role will drive implementation of Nice InContact Studio and Central functionality within new Contact Center ACD designs and training.

Responsibilities:
TECHNICAL
Providing technical configuration for IVR specific to InContact Studio programming Consulting, Design, and development of IVR integrations Providing process, data and object modeling in a variety of application and database environments.Providing database design, development, and enhancement, as well as management and coordination of changes to existing CRM applications Providing assistance to technical architecture, analysis, design, development, and enhancement Familiarity in industry leading contact center technologies is a plus MS office knowledge (excel, project plans, smartsheet, Visio)
BUSINESS
Presenting a professional image in conduct, attitude, and attire Assisting with the development of client information management standards and evaluation of technology trends
Bonus Experience:
Contact center operational experience Contact Center software solution experience

Qualifications:
BS/BA in technical (e.g., Computer Science/Information Systems) field or equivalent work experience required.Strong trouble shooting and problem-solving skills Excellent communication (Written and Verbal) interpersonal skills Cloud experience a plus JavaScript and API software development skills highly desirable API software development skills with experience using the RESTful/SOAP web services Proficiency in one or more of the following programming languages JavaScript, Java, Python, PHPRelational Database experience highly desireable Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today's mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today's leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is a leader in the 2016 Gartner Magic Quadrant for Unified Communications as a Service Worldwide for the second consecutive year. RingCentral is headquartered in Belmont, Calif.

RingCentral is an EEO/AA employer.