What does a copy center associate do?
Copy center associates are in charge of setting up the quality controls for the staff's work accuracy. They troubleshoot issues with copier and printer machines and perform key operator machine maintenance to prevent equipment jams. Working in this position involves doing several clerical duties like printing emails, scanning documents, answering calls, and the like. They usually work in print shops or retail office stores where their main duties are to monitor their inventory of supplies, changing ink cartridges, and operating the cash register for cash and check transactions.
Copy center associate responsibilities
Here are examples of responsibilities from real copy center associate resumes:
- Manage and update product inventory databases utilizing the AS400 system .!
- Achieve all sales & service goals to drive profits through upselling to business customers.
- Process ups and usps shipping s.
- Do Microsoft word, excel, PowerPoint documents.
- Scan and quality check batches into IPRO Copy+.
- Scan documents and burned CD's using IPRO.
- Utilize large format and standard format printers and laminators.
- Use of POS payment systems and dealing with monetary transactions.
- Assemble comb and velo bound documents, and create oversize documents.
- Scan multiples files using Photoshop and convert files into many formats.
- Process sorting all incoming FedEx, DHL mail and delivering them as well.
- Operate larger copiers (color/b & w), laser cutters, laminators etc.
- Learned to troubleshoot malfunctions for industrial copier to aid in unnecessary calls to help desk.
- Perform related work such as collating, assembling, stuffing, punching, folding as job require.
- Finish all jobs by folding, cutting, padding, saddle stitching, binding, and shrink-wrapping them.
Copy center associate skills and personality traits
We calculated that 9% of Copy Center Associates are proficient in Customer Orders, Service Calls, and Copy Machines. They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.
We break down the percentage of Copy Center Associates that have these skills listed on their resume here:
- Customer Orders, 9%
Processed customers purchase orders, tracked and expedited customer orders with internal factories to ensured on-time delivery.
- Service Calls, 8%
Perform general maintenance on all copiers and finishing equipment and schedule service calls.
- Copy Machines, 8%
Maximized production by operating copy machines and finishing machines simultaneously.
- Posters, 7%
Operated Canon iP6000 color copier, printer/scanner, iR1075 black & white copier, and HP wide format machine for posters.
- Adobe Photoshop, 7%
Completed projects using Adobe Photoshop, Adobe Reader, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Publisher.
- Customer Service, 7%
Performed customer service duties including cashiering, returns, answering phones, merchandise selections and assisting other departments as necessary
"customer orders," "service calls," and "copy machines" are among the most common skills that copy center associates use at work. You can find even more copy center associate responsibilities below, including:
Communication skills. One of the key soft skills for a copy center associate to have is communication skills. You can see how this relates to what copy center associates do because "customer service representatives must be able to provide clear information in writing, by phone, or in person." Additionally, a copy center associate resume shows how copy center associates use communication skills: "provided excellent customer service through phone and in-person communication skills to assure customer satisfaction. "
Customer-service skills. copy center associates are also known for customer-service skills, which are critical to their duties. You can see how this skill relates to copy center associate responsibilities, because "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." A copy center associate resume example shows how customer-service skills is used in the workplace: "secured rates for customer packages requiring other methods of delivery (ups, fedex, dhl, etc. )"
Interpersonal skills. A big part of what copy center associates do relies on "interpersonal skills." You can see how essential it is to copy center associate responsibilities because "representatives should be able to create positive interactions with customers." Here's an example of how this skill is used from a resume that represents typical copy center associate tasks: "cited for excellence in interpersonal communications, teamwork, customer service, flexibility and reliability. "
Listening skills. A commonly-found skill in copy center associate job descriptions, "listening skills" is essential to what copy center associates do. Copy center associate responsibilities rely on this skill because "representatives must listen carefully to ensure that they understand customers in order to assist them." You can also see how copy center associate duties rely on listening skills in this resume example: "provide excellent customer service, listen to and resolve any customer concerns. "
Problem-solving skills. Another skill commonly found on copy center associate job descriptions is "problem-solving skills." It can come up quite often in copy center associate duties, since "representatives must determine solutions to customers’ problems." Here's an example from a resume of how this skill fits into day-to-day copy center associate responsibilities: "reconciled cash receipts and resolved customer complaints. "
The three companies that hire the most copy center associates are:
- Office Depot46 copy center associates jobs
- Floor & Decor12 copy center associates jobs
- Victoria's Secret12 copy center associates jobs
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Compare different copy center associates
Copy center associate vs. Ticket machine operator
While similarities exist, there are also some differences between copy center associates and ticket machine operator. For instance, copy center associate responsibilities require skills such as "customer orders," "service calls," "copy machines," and "posters." Whereas a ticket machine operator is skilled in "ticket operations," "ticket sales," "ticket orders," and "season ticket holders." This is part of what separates the two careers.
On average, ticket machine operators reach higher levels of education than copy center associates. Ticket machine operators are 7.5% more likely to earn a Master's Degree and 1.4% more likely to graduate with a Doctoral Degree.Copy center associate vs. Duplicating machine operator
Each career also uses different skills, according to real copy center associate resumes. While copy center associate responsibilities can utilize skills like "customer orders," "service calls," "posters," and "adobe photoshop," duplicating machine operators use skills like "photocopying," "quality checks," "ran," and "computer system."
Duplicating machine operators earn similar levels of education than copy center associates in general. They're 2.0% less likely to graduate with a Master's Degree and 1.4% less likely to earn a Doctoral Degree.Copy center associate vs. Set-o-type operator
The required skills of the two careers differ considerably. For example, copy center associates are more likely to have skills like "customer orders," "service calls," "copy machines," and "posters." But a set-o-type operator is more likely to have skills like "cnc machines," "reconcile inventory," "electronic inventory," and "machine adjustments."
Most set-o-type operators achieve a similar degree level compared to copy center associates. For example, they're 2.0% less likely to graduate with a Master's Degree, and 0.2% less likely to earn a Doctoral Degree.Copy center associate vs. Microfilm operator
Even though a few skill sets overlap between copy center associates and microfilm operators, there are some differences that are important to note. For one, a copy center associate might have more use for skills like "customer orders," "service calls," "copy machines," and "posters." Meanwhile, some responsibilities of microfilm operators require skills like "data entry input," "mailroom," "duplicates," and "dmv. "
In general, microfilm operators hold similar degree levels compared to copy center associates. Microfilm operators are 2.0% less likely to earn their Master's Degree and 0.2% less likely to graduate with a Doctoral Degree.Updated January 8, 2025
