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Client Account Manager jobs at Copyright Clearance Center - 162 jobs

  • Client Engagement Manager

    Copyright Clearance Center 4.5company rating

    Client account manager job at Copyright Clearance Center

    Job Description The Client Engagement Manager is the account relationship manager for corporate clients. You are responsible for renewals and upsells and for maintaining and expanding relationships at a wide variety of levels within clients while at the same time seeking out and developing new growth opportunities to be closed in collaboration with our sales department. In this role the CEM ensures client satisfaction resulting in high client loyalty and maximized penetration and utilization of CCC products in the assigned group of clients. Client retention and overall revenue growth through close client engagement are critical KPI's The selected candidate will reside within commuting distance of our Danvers, MA headquarters and will be expected to work in the office as requested for training, meetings and events - up to 2 days a week. You must be able to work and attend meetings in Eastern work hours. Annual base range: $70,000 - $85,000 Other compensation: Sales/renewals incentives The actual salary offer to the successful candidate will be based on job-related education, training, licensure, certifications, related experience and other related factors. What you'll be doing: Act as a strong high touch resource to clients, driven through a comprehensive understanding of client and CCC products. Develop and execute win/win negotiation strategies for contract renewals that maximize contract value while protecting and enhancing the customer relationship and securing the renewal. Maximize account growth by identifying new revenue sources and by promoting products and services. Analyze and documents business problems from the customer perspective, identifies trends and recommends solutions based on the products. Escalation point for handling difficult client issues, high severity requests, or issue escalations. Act as customer advocate to ensure that all departments understand customers' needs and requirements. Conduct occasional training with client staff to ensure proper utilization of the licenses and supported products. Requirements: 3-5 years corporate client account management and client retention experience a must Proven B2B sales/renewals success, including business development capabilities to mine accounts for upsell opportunities Demonstrated ability to enhance relationships, develop new internal contacts across all levels and cultures Ability to consistently demonstrate innovation and sound judgment when making decisions Exceptional interpersonal skills and written communication skills, comfortable delivering formal presentations Travel approximately up to 20% A pioneer in voluntary collective licensing, CCC is a leading information solutions provider to organizations around the world. CCC works to advance copyright, accelerate knowledge, and power innovation. CCC helps organizations harness the power of data, AI, and machine learning to drive strategic decision-making, grow their businesses, and gain competitive advantage. CCC is more than a company, it's a community. Our smart, talented, and compassionate team members make CCC a special place to work. We invest significantly in their development and well-being to give them the resources they need to grow. CCC is committed to a diverse, inclusive, equitable, and vibrant ecosystem that cultivates opportunity for our team and attracts talented people. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. If you need accommodation for any part of the employment process because of disability, please email our HR Department and let us know the nature of your request.
    $70k-85k yearly 2d ago
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  • Remote Account Director - Tech Media Growth Leader

    Marketbridge 4.2company rating

    Boston, MA jobs

    A leading consulting and marketing firm is seeking an experienced Account Director to drive media coverage in the tech industry. The ideal candidate will have a robust network in tech press and a proven ability to generate high-quality earned media. This position allows for remote work while working in EST hours. The role focuses on collaborating with B2B enterprise tech clients to convey their impact in the market. #J-18808-Ljbffr
    $85k-131k yearly est. 2d ago
  • Head of School Success & Customer Growth

    Workshop 4.0company rating

    Boston, MA jobs

    An innovative education startup is seeking a Head of School Success to shape the customer journey for K-12 schools. The ideal candidate will build engagement strategies and success infrastructure from scratch, driving measurable impact for students. You will collaborate with diverse stakeholders to ensure that Medley Learning's tools effectively support multilingual learners and those with disabilities. This role requires experience in K-12 education and a passion for educational equity. Competitive benefits and environment focused on innovation await. #J-18808-Ljbffr
    $77k-116k yearly est. 6d ago
  • Account Director - PR

    Marketbridge 4.2company rating

    Boston, MA jobs

    This is a remote role, required to work in EST hours. Marketbridge is a leading integrated growth consulting and marketing services firm that accelerates performance from strategy through execution. We combine management consultancy with marketing agency expertise, all backed by marketing science, creative problem-solving, and technological know-how. Our integrated approach brings together teams, technology, data, strategies, processes, and plans to fuel sustainable revenue growth and build deeper, more resonant customer relationships. With a team of 300 professionals across global locations including Boston, D.C., London, and Canada, Marketbridge partners with over 150 clients worldwide, including Amazon Web Services, AMD, MetLife, Elevance, Flex and CERN. What we're looking for: We are seeking a talented Account Director with the hunger and relationships to drive high-quality media coverage in the tech press and beyond. At Marketbridge, we focus on more than brand messaging; we dive right in to work with media to share how our clients are making a difference across the tech world from the startup to billion dollar unicorn company stage. We've driven earned media coverage for some of the biggest names in tech-from fundraises to product launches, and we want to hear all about your experience on how you make that happen. The ideal candidate has extensive experience working with the best and brightest B2B enterprise tech clients in industries like cybersecurity, healthcare, AI, data, cloud, networking, SaaS and supply chain. #J-18808-Ljbffr
    $85k-131k yearly est. 2d ago
  • Regional Account Director (RAD) | Boston

    Team Velocity Marketing 3.9company rating

    Boston, MA jobs

    This is a full-time, salaried, remote field position serving the greater Boston, MA market area. The ideal candidate is located in Boston or surrounding northeast markets (Hartford, CT, Springfield, MA, etc.) with ready access to national airports and ability to travel across northeastern regional markets. The Regional Account Director (RAD) role is primarily a client-facing field position. RADs provide the highest level of customer service and work closely with automotive dealers to provide consultative marketing assessments and offer comprehensive marketing solutions. RADs strive to become a partner of the dealership by helping to effectively implement an intelligent marketing strategy that helps dealers sell, service and retain more customers for less cost and expand a dealership's revenue opportunities. The competitive compensation package includes base salary, variable commission, and benefits (medical, dental, vision, wellness, 401(k), and more). RADs who excel in client retention are generously rewarded. IDEAL CANDIDATE BACKGROUND OEM Regional Representative Automotive Dealership In-house Marketing Automotive Advertising Agency GM with hands-on Marketing and Advertising Automotive Industry Vendor for Multichannel Marketing Solutions RESPONSIBILITIES RADs are responsible for the initial launch of Team Velocity products, services, and overall strategy with new clients, as well as the management and retention of existing clients. RADs provide additional in-store training to help dealers achieve sales and service objectives. RADs closely monitor and report on client campaign effectiveness utilizing proprietary company technology platforms and work closely with the Client Services and Production Teams in the corporate office to ensure all campaign deliverables are accurately executed on deadline and all projected revenue is accounted for each month. ADDITIONAL RESPONSIBILITIES Must learn and become fully knowledgeable on all company products and service solutions within the first 90 days of employment Must be flexible to provide support on new projects and services as the company evolves and grows Must be able to work well as a team player and independently Must strive to maintain and uphold all internal processes and procedures Must take own initiative to improve tasks and meet company goals Must work well under pressure Must be detail-oriented, punctual, and have a professional demeanor REQUIREMENTS Bachelor's Degree A minimum of 3-5 years professional experience specifically in a consultative, account management, client retention, client-facing role Direct experience with Automotive Marketing, Automotive Ad Agency, Automotive Media Sales and/or Automotive Retail Ability to travel (local, regional, national) Excellent verbal and written communication skills Superior relationship-building skills Organization and ability to multitask in a fast-paced environment Excellent follow-up and follow-through Proficient in Microsoft Office products COMPENSATION Competitive compensation will be commensurate with experience. Participation in company benefit offerings includes medical, dental, vision, 401(k)/matching, paid vacation, wellness, and more. NEXT STEPS If you are interested in this position and believe your experience is a perfect fit, please COMPLETE the online application. Please be sure to include a current resume along with your contact information. Incomplete submissions will not be considered. No phone calls please. ABOUT TEAM VELOCITY Team Velocity is a SaaS technology provider serving the automotive industry. We provide an omni-channel marketing automation platform and retailing solutions to OEMs and dealerships nationwide. We are revolutionizing the automotive industry with cutting‑edge technology to help dealers sell and service more cars. Made by dealers for dealers, Team Velocity's proprietary technology platform Apollo analyzes consumer behavior to predict who will buy, what they will buy, and when they are ready to service. Apollo automates the entire communication process by delivering hyper-personalized campaigns across every touchpoint, maximizing ROI, and lifetime revenue. Our vision is to serve our clients with a single technology platform that empowers them to execute intelligent marketing across every online and offline channel. We aim to deliver a frictionless consumer experience, from the initial engagement to the final transaction. Our team members are hard‑working and driven to achieve success for our clients and our unique culture promotes creativity, camaraderie, and success. #J-18808-Ljbffr
    $84k-131k yearly est. 4d ago
  • Client Manager

    Purple Strategies 3.3company rating

    Chicago, IL jobs

    Purple Strategies is a corporate reputation and strategy firm that combines the creativity and discipline of brand communications with the speed and strategy of political campaigns to help leverage or reduce pressure on a business, brand or issue. We help build and defend reputation and brand value and serve Fortune 500 companies, associations, nonprofits and some of the most recognizable brands in the world. Purple helps the world's most important organizations address their toughest challenges. We operate in a highly collaborative environment and apply integrated, team-based approaches to help clients: ANTICIPATE reputation challenges and opportunities; COMPEL change through business actions and transformation; and NAVIGATE reputation issues, acute crises, key business choices and policy/regulatory changes to inform decision-making. About The Position This is a full-time position in Purple Strategies' Alexandria, VA or Chicago, IL office. As a member of the team, the Manager works to make Purple indispensable to its clients by bringing our expertise to bear in big ideas and creative thinking while making the best decisions between better choices. The Manager is responsible for driving tactical execution and providing high level support to client teams. They directly manage junior level client relationships and support the planning and delivery of integrated campaigns and communications projects, ensuring alignment with overarching strategic goals. The ideal candidate thrives on challenges, actively seeks and applies feedback, and approaches their work with diligence, intellectual curiosity, and a deep commitment to excellence, even when it means stepping outside their comfort zone, to deliver top-quality results. In This Position, You Will Develop and execute integrated campaign plans, including communications strategies and stakeholder engagements. Provide foundational support across client projects, including developing PowerPoint decks, research and analytical tasks, logistical and general needs for meetings and activation coordination. Serve as a reliable point of contact for clients on specific projects, managing communications proactively and building trusted relationships with clients and third-party partners. Draft and deliver high-quality and compelling content, including strategic messaging, media materials, presentations, external content for use across digital channels, and performance reports. Lead and support project teams or plans, supporting senior team members in preparing for client meetings, assigning responsibilities when relevant and providing guidance to junior staff. Coordinate day-to-day project management activities, ensuring timely delivery of all project milestones and tracking budgets with clients and internal teams. Provide insightful recommendations based on comprehensive analysis and research Collaborate closely with senior team members, proactively seeking guidance and actioning feedback to develop professional capabilities. Contribute positively to Purple's culture and the continuous improvement of internal projects and processes. Qualifications Bachelor's degree in communications, political science, public affairs, or related field. Minimum 3-5 years of experience in strategic communications, public affairs, or consulting roles. Strong strategic thinking and presentation skills. Exceptional attention to detail, time management and prioritizing skills. Exceptional writing, research, and analytical skills. Experience managing projects with clear timelines and deliverables. Proven experience managing client relationships and contributing high quality work on project teams, strongly preferred. Fluency with MS Office Suite, advanced PowerPoint skills preferred. Familiarity with research tools preferred. Work Location This is a full-time position based in our Alexandria, VA or Chicago, IL office. Purple Strategies offers a hybrid model and seeks employees who are comfortable working in the office three days a week. How To Apply Please submit your resume and cover letter online at purplestrategies.com/join-our-team/ Purple is an equal opportunity employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, protected veteran status, genetic information, age, or other legally protected characteristics.
    $85k-116k yearly est. Auto-Apply 29d ago
  • Client Success Director - Remote & Flexible | Purpose -Driven Work

    Livehappy Initiative 3.8company rating

    Nashville, TN jobs

    Are you a seasoned client success or relationship management professional who's ready to create more balance, purpose, and flexibility in your career? It's time to put the HAPPY back into work - and build a career that truly fits your life. If you've led teams, driven client outcomes, or managed partnerships-but now want the freedom to design your days, work remotely, and do meaningful work that makes an impact-this could be the fresh start you've been looking for. At LiveHappy Initiative, we partner with experienced professionals who want to leverage their leadership, communication, and client management expertise in a role that's both profitable and purpose -driven. Through the use of award -winning personal development and leadership programs that have been transforming lives in more than 120 countries for over 20 years, you'll guide and mentor your clients as they explore and navigate their next chapters. No commute. No rigid office hours. Just the flexibility to build success on your terms-while doing work that inspires and challenges you, and helps others. What you'll do Lead with empathy and authenticity to guide professionals through a personal discovery process that aligns their goals with proven growth frameworks. Oversee client engagement and long -term success strategies that foster trust, retention, and measurable outcomes. Represent a transformational brand known for empowering individuals to grow personally and professionally. Manage your own schedule, work remotely, and collaborate with a global team of purpose -driven professionals. Apply a consultative, strategic approach to help clients achieve lasting success and growth. Thrive in a flexible, performance -based environment that rewards results, not hours worked. RequirementsWhat you bring 10+ years of professional experience in client success, customer success, account management, business development, consulting, or leadership. A track record of fostering relationships, developing others, and achieving results. Strong communication, emotional intelligence, and problem -solving skills. Self -motivation, integrity, and the ability to work independently with accountability. An interest in personal development, leadership growth, and meaningful, purpose -driven work. If you've thrived in roles like Client Success Manager, Customer Success Director, or Account Director, you'll feel right at home here. BenefitsTraining & support You'll receive comprehensive onboarding, world -class training, and step -by -step systems that make it simple to succeed. Access mentorship, global events, and proven tools for marketing, client engagement, and business growth-without cold calling or pressure selling. Compensation & structure This is a performance -based opportunity designed for experienced professionals ready to take control of their time and results. Earnings are uncapped and directly tied to performance-not hours worked. You'll enjoy remote flexibility, autonomy, and the satisfaction of creating measurable impact in others' lives. About LiveHappy Initiative LiveHappy Initiative is a transformational learning and development company that helps experienced professionals reinvent their careers through award -winning leadership and personal growth programs-empowering them to create purpose -driven and life -changing results. With a 20 -year track record of success, our approach is used in more than 120 countries and provides structured learning, mentorship, and support-equipping individuals to grow with clarity, confidence, and purpose. We partner with professionals who are ready to take ownership of their next chapter-to pursue work that feels purposeful, live with intention, and have time for what matters most. Because happiness at work doesn't stay at work-it shapes your entire life. Take the initiative to LiveHappy! Highlights Remote & flexible schedule - design your work around your life Performance -based income with uncapped potential Full training, mentorship, and systems provided Meaningful work in the personal development and leadership industry Join a supportive global team of purpose -driven professionals Next Step Apply now to receive more details. If it feels like a good match, we'll schedule a short introductory call to explore your background, goals, and next steps.
    $90k-132k yearly est. 60d+ ago
  • Senior Director, Accounts

    Wasserman 4.4company rating

    Boston, MA jobs

    Wasserman operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Wasserman Next Gen connects brands with the next generation of consumers. From high school to college and into young adult life, the team takes an audience-first approach, using unrivaled access to understand the passions and interests of these consumers, generate ideas that resonate, and deliver hyperlocal, culturally relevant engagement at scale. Wasserman Next Gen's integrated approach allows clients to understand and engage with Gen Z and Millennial consumers through custom research, peer-to-peer, social and digital, experiential, media, and community integration strategies. Headquartered in Los Angeles, Wasserman's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit ***************** Job Overview: We are seeking an experienced Senior Director, Accounts; a trusted leader who intuitively understands client relationships and brand objectives and possesses a deep passion for engaging the next generation of consumers across both physical and digital channels. This role demands a strategic thinker capable of deepening relationships and driving business growth through creative, practical solutions, including developing engagement strategies, ensuring content quality, and managing scopes, deliverables, and campaigns. The ideal candidate will effortlessly lead a team, providing insightful input and direction while maintaining a 24/7, 365 commitment to the strategic vision and agency voice, requiring exceptional interpersonal skills, strong organizational abilities, and a proven track record of effectively managing resources and fostering collaborative client partnerships. What You'll Do: Client & Project Management * Exceptional understanding of a group of client's business, marketing goals, and program objectives which allows for strategic oversight of client & agency relationships and growth * Serve as senior strategic and planning contact for a group of clients. This includes, but not exclusive to, audience thought leadership and communication strategy development specific to access points * Strong client services skills to work with senior level clients and multitask across a group of accounts * Agency leader that ensures all work is completed at the standards of Wass Next Gen - no matter how large or small * Demonstrates ability to take audience-based strategy and insights into integrated programming through project completion; including brand ambassadors, influencers/social, media, field and experiential tactics * Effortlessly partner and work cross-functionally with Wass Next Gen internal teams (Client Services, Creative, Production, Recruitment, Digital, Data/Insights, Media, and University Relations) to develop and execute integrated marketing campaigns and set tone for team * Identify areas of opportunity/organic growth within existing account base through real-time assessment of program performance, consumer insights and feedback, and regular dialogue with client contacts * Develop best practices for entire team as well as broader agency Financials * Analyze and oversee high-level agency financials (GPM goals, resourcing, ops budgets, staffing, etc.) * Build and reconcile project-based budgets to achieve target profitability and ensure an efficient use of resources * Forecast program financials for current program and future growth New Business (external & internal) * Lead New Business development from a client services perspective through management of client relationship, client strategy, creative development, sales operations, and budget development * Identify and develop business and product opportunities for agency to expand and diversify roster and capabilities Culture Creator * Positively contribute to agency culture by creating an environment that is healthy, productive and transparent * Experience managing a team * Mentor to Director level direct reports to create best in class team. This includes, but not exclusive to, aligning on role clarity, professional development, goal setting and creating opportunities to grow within existing work * Showcases emotional intelligence to not only lead a team by example, but also with empathy and motivation * Perform other duties, as assigned What We're Looking For: * 10-12+ years' experience in advertising and marketing across multiple channels and tactics, for large brands (S&P 500) * Proven ability to build rapport with senior executive leadership * Experience managing and mentoring large teams as well as delegating work * A demonstrated passion for and superb understanding of the translating audience insights, to creative development, to tactical deployment * Natural leadership abilities * Excellent communication skills: persuasive, strategic, proactive, diplomatic * Uncanny attention to detail Base salary range: $135k-165K, plus bonus potential if applicable for role. Actual base salary is dependent on several factors including but not limited to; market dynamics, location and region, experience, specialized skills/training (education), level of responsibility, budgetary considerations, tenure at the company (for current employees), etc. The salary range listed is just one component of the total compensation package for employees. Compensation decisions are dependent on circumstances of each role Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
    $135k-165k yearly 24d ago
  • Client Relationship Manager

    The Crain Group 4.3company rating

    Knoxville, TN jobs

    Job Description Our Client Experience teams primary responsibilities including welcoming and onboarding new clients, answering phones, recording information for quotes, and service tasks. They will also be responsible for helping with other general tasks around the office including keeping up with office supplies, keeping the office clean, and occasionally support the sales team on-site if necessary.
    $52k-81k yearly est. 24d ago
  • Customer Success Manager III

    Zoominfo Technologies 4.7company rating

    Waltham, MA jobs

    ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You'll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won't just contribute. You'll make things happen-fast. At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo. ZoomInfo is growing and looking to add talented and passionate people to our Customer Success team! This individual will drive product adoption, retention, and growth by delivering high levels of business value, and cultivating deep customer relationships with some of the world's most iconic companies currently using ZoomInfo. This CSM will be responsible for all aspects of strategic account partnerships, adoption and customer success planning. This position will develop and execute strategic account plans, deliver business reviews, and drive overall customer satisfaction of our customers. We provide world-class training while surrounded by incredible co-workers and leaders who have a vested interest in seeing you thrive. What You'll Do: Act as an extension of our strategic customers, being a proactive advocate within ZoomInfo and our customer base to accomplish defined objectives Develop a trusted advisor relationship with strategic customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging ZoomInfo to achieve full business value Proactively grow the breadth and depth of strategic relationships within customers Closely manage and nurture accounts to identify and eliminate risk of attrition Partner with internal ZoomInfo stakeholders to align account activities with the strategic customer's business case and strategy Establish trusted relationships with customers, sustaining relationships through the full life cycle of the subscription ensuring their success Ensure customers are aware of and educated on new features and releases Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers' business needs Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services What You Will Bring: 2+ years of customer success, account management, or sales experience in a competitive SaaS environment 2+ years working with Enterprise level accounts Have a great understanding of world-class go-to-market process, including how Revenue Operations, Enablement Leaders, Sales Managers, Customer Success leaders and individual contributors think and operate Excellent communication skills, including issue tracking, triaging and crisis management Ability to efficiently manage multiple customer projects simultaneously Communicates with internal and external customers and all levels of management Effectively communicate technical information to non-technical audiences Delivers informative, well-organized presentations Understands how to communicate difficult/sensitive information tactfully Continually seeks opportunities to increase customer satisfaction and deepen client relationships Manages client expectations effectively Self-motivated, collaborative and scrappy team player with innovative ideas to inspire customer loyalty and adoption General understanding of sales methodologies and playbooks like Sandler, Winning By Design, MEDDIC a plus! Bachelor's Degree or Master's Degree preferred Ability to work a minimum of three days per week from one of our office locations. What's In It For You: We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here. Incredibly strong onboarding program - be set up for success in your first 90 days Ongoing training to help you grow Market leading product offering (check our our long list of G2 awards) Comprehensive Medical, Dental, Vision Eligibility for Future Equity Awards 401k Matching (50% of the first 7% of your contribution) 12 weeks Parental Leave for primary caregivers, 4 weeks for secondary caregivers Family forming benefits up to $20k, plus discounts on a Care.com membership Virgin Pulse Wellness Program Optional add ons such as pet insurance, legal service support, and more! This is a hybrid position, working a minimum of three days per week from one of our office locations. The US base salary range for this position is $70,896 to $111,408 + bonus + benefits. Actual compensation offered will be based on factors such as the candidate's work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. #LI-DB #LI-Hybrid Actual compensation offered will be based on factors such as the candidate's work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here. Below is the US base salary for this position. Additional compensation such as Bonus, Commission, Equity and other benefits may also apply.$71,680-$112,640 USD About us: ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller. ZoomInfo is committed to protecting your privacy when you apply for jobs with us. Please review our Job Applicant Privacy Notice for more details on how we handle your personal information. ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here. ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements. For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.
    $71.7k-112.6k yearly Auto-Apply 6d ago
  • Senior Customer Success Manager

    Informa Group 4.7company rating

    Newton, MA jobs

    Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space? At Informa TechTarget, you'll collaborate and grow alongside some of the industry's most respected experts. You'll work with leading brands and be exposed to world-shaping innovations. You'll apply your energy and intellect to helping clients be faster to market and faster to revenue. We're a vibrant community of world-class practitioners - over 2000 colleagues strong - with offices in 19 locations around the world. We're traded on Nasdaq and also part of Informa PLC, a global leader in business-to-business events, digital services, and academic research in the FTSE 100. About Informa TechTarget Informa TechTarget (Nasdaq: TTGT) informs, influences and connects the world's technology buyers and sellers, to accelerate growth from R&D to ROI. With an unparalleled reach of over 220 highly targeted technology-specific websites and more than 50 million permissioned first-party audience members, Informa TechTarget has a unique understanding of and insight into technology markets. Underpinned by those audiences and their data, we offer expert-led, data-driven, and digitally enabled services that deliver significant impact and measurable outcomes to our clients. We provide our customers with: Trusted information that shapes the industry and informs investment Intelligence and advice that guides and influences strategy Advertising that grows reputation and establishes thought leadership Custom content that engages and prompts action Intent and demand generation that more precisely targets and converts Our organization is committed to sustainability, diversity, wellbeing, and ethical working practices. Visit informatechtarget.com and follow us on LinkedIn. For more information, visit informatechtarget.com and follow us on LinkedIn Job Description This position is based in our 275 Grove St, Auburndale, MA 02466, USA office. We are seeking a motivated Customer Success Manager who will be responsible for developing customer relationships that promote customer retention, growth and loyalty. Specifically, Customer Success Managers are responsible for providing strategic direction and tactical support for clients who purchase our integrated media and data services; with a focus on supporting clients and their usage of Informa TechTarget's products. The Customer Success Manager will be an extension of our clients' marketing and sales teams, with the clear understanding of the customers' business challenges and ensuring our products and services help to achieve the customer's objectives, goals and KPIs. Key responsibilities include: Drive customer engagement with Informa TechTarget products; focusing adoption, expansion and renewal; Onboard & enable customers on product functionalities and capabilities; Investigate customer's current workflow and technology stack; Uncover customer's ideal key performance indicators, metrics of success and areas of opportunity; Consult customers on appropriate use cases of Informa TechTarget data and products to achieve agreed upon KPIs; Drive usage and identify recommendations on appropriate integration strategies; Build appropriate narratives, presentations and client communications that showcase client success, areas of optimization and upsell; Coordinate with internal teams to proactively to prevent and resolve issues and provide data, deliverables, and strategic guidance to customers; Present and communicate, in person, over the phone or video to end users, marketing management, sales management and executives; Escalate areas of concerns, client challenges; and, Provide and consult on marketing and sales best practices and how Informa TechTarget data and products can support Qualifications Bachelor's degree; 4+ years' years of customer facing experience in a customer success or support role, preferably in a software or Sales/Marketing environment. Preferable experience onboarding clients to SaaS products; Knowledge of B2B digital marketing, ad tech, marketing automation systems, lead generation, demand generation and content marketing Extremely detailed oriented, ability to multi task several different product & client engagements; Creative problem solving, solutions-oriented and strategic, long-term view of customer relationship; Strong sales orientation, communication skills, client-ready presentation skills and writing skills; and, Ability to offer perspective and guidance, in some cases, in a persistent manner. Additional Information The salary for this position is $75,000 - 85,000 based on experience + up to $4,000 annual bonus opportunity. Additional Information TechTarget, Inc., doing business as Informa TechTarget, including its subsidiaries is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. Informa TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal, state or local law. We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you're not spending time together in one of our offices or other workplaces - like at an Informa event - you get the flexibility and support to work from home or remotely. Our benefits include: Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment Broader impact: take up to four days per year to volunteer, with charity match funding available too Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more Recognition for great work, with global awards and kudos programs As an international company, the chance to collaborate with teams around the world
    $75k-85k yearly 34d ago
  • Account Supervisor

    Allen & Gerritsen 4.2company rating

    Boston, MA jobs

    Job Description At Allen & Gerritsen (A&G), we exist to help brands be Unignorable and we are looking for an Account Supervisor who is passionate about client success. In this role, you'll be the bridge between our clients and cross-discipline teams-guiding as an invaluable partner, uncovering challenges, and ensuring clear, effective communication. Your role is to champion bold ideas and impactful solutions that make our clients shine. Main Responsibilities: Be the team's central hub. Own the client business knowledge, and empower those around you with client and business insights and readiness to exceed expectations Quickly learn the client's business and never stop being curious about it. This means understanding their marketing, personal, and team's success metrics, as well as knowing the larger business category and having a pulse on the competition Roll up your sleeves with your strategy partners to contribute to briefs and insights that reflect the business and specific client knowledge you have Make sure the team is set up for success for each touchpoint with a clear handle on who, what, where and how. You set the agenda, set up the meeting and ensure we have clear next steps coming out of it Build a track record of success across all our work, ensuring effectiveness, respect, and fiscal responsibility Uncover any potential barriers to doing great work and proactively break them down or navigate around them Keep a laser focus on the client experience and everything that goes into that. Are we adding value and therefore valuable to our partners? Are we proactive? Do we listen well? Are we responsive to their needs and the market? Work closely with finance and leadership to ensure we're operating profitably, draft contracts and contribute to pricing intelligence Be present culturally and an active participant in Agency and team member growth. What You Bring: Bachelor's Degree or relevant experience in related field required (marketing, communications, business, strategy) Minimum 4-6 years of experience in a client service role Demonstrate exceptionally high EQ and lead with kindness Demonstrated experience managing a variety of integrated (creative, strategy, media, analytics etc.) projects Knowledge of agency core disciplines and capabilities, including account leadership, finance, strategy, creative, user experience, interactive design, development, social media, digital technology, and print/broadcast production Self-starter, very detail-oriented, and can multi-task, meet deadlines, and quickly process information Competencies: Craftsmanship: You take the quality of your work and contributions to your team very seriously. Honing your craft skills daily to elevate your game, our agency output, and our client experience. Creativity: You are a problem solver to the core. Always looking for new approaches to strengthen your work, ideas, and our teams at large - pushing against the conventional to spark action. Curiosity: You are proactive and have an insatiable desire to learn about the ever-changing landscape through the lens of your audiences, your client, and your craft to make your contributions and the work stronger. Culture: You are a present and positive member of our A&G community, demonstrating our values and fostering an energizing and inclusive environment that transcends our walls. Why A&G? Join a vibrant team that values creativity, innovation, and making a positive impact. Work with a diverse range of clients across industries such as Travel, Tourism, Healthcare, Financial Services, Restaurants, Retail, Food & Beverage, Higher Education, Economic Development, and Clean Energy/Sustainability. Be part of a culture that encourages continuous learning, professional growth, and having fun while doing great work. Collaborate with a team driven by insights, imagination, and tireless collaboration to create inventive brand experiences that evoke emotion, spur action, and create impact. Help brands and people transform into the best version of themselves so they can live their purpose each day and have a positive impact on the world. If you're ready to take your career to the next level and contribute to transforming brands, businesses, and communities, we'd love to hear from you. Apply today and let's create something amazing together. A&G is a fiercely independent agency in the cities where independence was born, Boston & Philadelphia. Innovation & culture drive its success. A&G is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer.
    $74k-103k yearly est. 29d ago
  • Account Supervisor

    Two By Four 4.3company rating

    Chicago, IL jobs

    Description - Unless you're the lead dog, the view never changes. And if you're the type of take-charge person who's always at the front of the pack, then perhaps you'd like to step into a leading role at Two by Four. We're looking for an Account Supervisor with the ability to pitch in and lend a helping hand-or, simply take the bull by the horns. You'd be the point person for client relationships, the development of client marketing strategy, and the execution of project work plans. You'd be utilizing your exceptional communication and organizational skills to lead client and internal teams. You'd be integral in successfully executing our clients' marketing strategies. And you'd do it all with a charming and confident smile because, hey-you're a rock star. Think you've got the charisma, smarts and bravado to lead our troops? Then let's talk. Responsibilities * Direct Report: Account Director * Partners with Account Director to lead client marketing strategy * Confidently communicates agency recommendations to client * Leads executive presentations, meetings and calls * Ensures regular contact with client is conducted proficiently and professionally * Trains and mentors direct reports-Account Executives * Monitors Account Executives' management and development of Assistant Account Executives * Responsible for the development and adherence of the brand's strategic platform * Recommends improvements to client strategy as needed * Owns responsibility for creative briefs, ensuring they are creative and insightful * Keeps creative product on strategy, and sees to it that marketing objectives are met * Owns responsibility for final estimates that are presented to client * Monitors client billing and ensures profitability * Identifies growth opportunities with clients and works with the Account Director to foster account's growth * Leads/participates in agency new business pitches as needed Qualifications * Minimum 4-6 years industry experience * Ability to multi-task several projects at once * Strong presentation, client service and project management skills * Management experience * Impeccable organizational skills * Attention to detail and willingness to adhere and execute internal processes * Ability to work with little supervision * Proven track record of excellent job performance Accountability * This person will be accountable for maintaining positive, mutually beneficial relationships with clients, leading client strategically and fostering account growth. * This person will be directly responsible for the development and performance of the Account Executives that report to him/her. * This person will be indirectly accountable for the performance of the Assistant Account Executives, to the extent that the performance of the Account Executives that report to him/her are directly linked to the supervision of the Assistant Account Executives. * THIS IS A PREDOMINATELY "WORK FROM THE OFFICE" JOB. While we currently offer "Work from Home Wednesdays", this job requires that you work in our Chicago office Mondays, Tuesdays, Thursdays, and Fridays. * Direct applicants only. No agency solicitations of any kind. * Benefits include: health insurance, vision insurance, dental insurance, commuter benefits, Simple IRA, paid time off, paid parental leave and STD/LTD insurance and more. * Salary Range: $70,000 - $90,000: DOE Apply Right Now
    $70k-90k yearly 5d ago
  • Account Supervisor (Agency Experience Required)

    Fusion92 4.0company rating

    Chicago, IL jobs

    We're an independent agency, made up of independent people. Thinkers, tinkerers, designers, writers, planners, poets, inventors, innovators and robot makers. Our independence defines us, not a holding company. Because while every agency can offer up the muscle, only a shop as independent as ours can put in the hustle necessary to create real results for your brand. Job Description JOB SUMMARY The Account Supervisor has superior execution and sharpened strategic skills. They are the perfect fusion of both the skills. They provide day-to-day leadership of the strategic plan and ensure the creative product achieves the client's and agency's objectives. They build trust with and act as an adviser to internal and external clients. Would have experience working with insurance or financial services clients. KEY RESPONSIBILITIES: Communicate with client regularly to obtain updates on their business; find the opportunities; troubleshoot and solve the challenges Address client/internal questions related to the creative and the process Proactively partner with counterparts (media, creative, PM, dev) to make their work easier and ensure that they have what is needed to deliver for our clients Identify strategic insights (consumer, customer, and business) and apply them to briefs, planning, and day-to-day conversations Present new ideas and innovative approaches to solving client business issues Oversee execution of idea from initial concept through final measurements; including optimizations Will be able to guide career development of AC/AAM/AMs from coaching, to development planning, to yearly reviews Some travel may be required Typing, texting, telephone communications, presentation skills, seeing, hearing, sitting, walking, strong written and verbal communications skills SKILLS & REQUIREMENTS: 5+ years past agency account management experience Experience with insurance and/or financial services clients Prior management experience is a plus Excellent client service skills Strong internal and external communication skills Ability to put together a solid presentation (working with teammates) Qualifications CANDIDATE MUST POSSESS THE FOLLOWING QUALITIES: Team player - dependable, respectful, and communicative Fun and positive attitude Keep integrity and values at the forefront of decision-making Take pride in the work you do for clients, loved ones, and the community Ability to foster a strong, cohesive working team Recognizes when something isn't working and has ability to help course correct Strong work ethic Ability to work in a fast-paced and energetic atmosphere Additional Information All your information will be kept confidential according to EEO guidelines.
    $62k-87k yearly est. 1d ago
  • Account Supervisor (Agency Experience Required)

    Fusion92 4.0company rating

    Chicago, IL jobs

    We're an independent agency, made up of independent people. Thinkers, tinkerers, designers, writers, planners, poets, inventors, innovators and robot makers. Our independence defines us, not a holding company. Because while every agency can offer up the muscle, only a shop as independent as ours can put in the hustle necessary to create real results for your brand. Job Description JOB SUMMARY The Account Supervisor has superior execution and sharpened strategic skills. They are the perfect fusion of both the skills. They provide day-to-day leadership of the strategic plan and ensure the creative product achieves the client's and agency's objectives. They build trust with and act as an adviser to internal and external clients. Would have experience working with insurance or financial services clients. KEY RESPONSIBILITIES: Communicate with client regularly to obtain updates on their business; find the opportunities; troubleshoot and solve the challenges Address client/internal questions related to the creative and the process Proactively partner with counterparts (media, creative, PM, dev) to make their work easier and ensure that they have what is needed to deliver for our clients Identify strategic insights (consumer, customer, and business) and apply them to briefs, planning, and day-to-day conversations Present new ideas and innovative approaches to solving client business issues Oversee execution of idea from initial concept through final measurements; including optimizations Will be able to guide career development of AC/AAM/AMs from coaching, to development planning, to yearly reviews Some travel may be required Typing, texting, telephone communications, presentation skills, seeing, hearing, sitting, walking, strong written and verbal communications skills SKILLS & REQUIREMENTS: 5+ years past agency account management experience Experience with insurance and/or financial services clients Prior management experience is a plus Excellent client service skills Strong internal and external communication skills Ability to put together a solid presentation (working with teammates) Qualifications CANDIDATE MUST POSSESS THE FOLLOWING QUALITIES: Team player - dependable, respectful, and communicative Fun and positive attitude Keep integrity and values at the forefront of decision-making Take pride in the work you do for clients, loved ones, and the community Ability to foster a strong, cohesive working team Recognizes when something isn't working and has ability to help course correct Strong work ethic Ability to work in a fast-paced and energetic atmosphere Additional Information All your information will be kept confidential according to EEO guidelines.
    $62k-87k yearly est. 60d+ ago
  • Senior Manager, Accounts

    Wasserman 4.4company rating

    Boston, MA jobs

    Wasserman operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Wasserman Next Gen connects brands with the next generation of consumers. From high school to college and into young adult life, the team takes an audience-first approach, using unrivaled access to understand the passions and interests of these consumers, generate ideas that resonate, and deliver hyperlocal, culturally relevant engagement at scale. Wasserman Next Gen's integrated approach allows clients to understand and engage with Gen Z and Millennial consumers through custom research, peer-to-peer, social and digital, experiential, media, and community integration strategies. Headquartered in Los Angeles, Wasserman's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit ***************** Job Overview: We are looking for a Senior Manager, Accounts, to join our rapidly growing team of college and youth marketing enthusiasts. As a Senior Manager, Accounts, you will actively contribute to the success of client projects, playing a key role in all disciplines from strategic development to execution. This is a fixed-term role currently approved through December 31, 2026, with a strong likelihood of extension beyond that date based on business needs and performance. What You'll Do: * Develop a clear understanding of each client's business, marketing goals, and program objectives * Partner with team members from Wass Next Gen Client Services and University Relations teams for the development and execution of client programs * Oversee 1-3 accounts based on scope * Manage and own daily workflow of client projects to ensure timely, economic program execution. These tasks include, but are not limited to, status documents, budget responsibilities and project management * Ensure that all invoices are processed correctly - from vendors to student payments and have the ability to identify and address issues * Leads relationships with outside vendors to provide seamless delivery of program needs * Produce client-facing reports by gathering qualitative and quantitative program data * Lead, mentor and manage Account Managers via work ethic, urgency and demonstration of best practices * Participate in agency brainstorms to help develop new, creative ways to engage Next Gen consumers * Contribute to agency culture by actively participating in building positive internal relationships and maintaining enthusiasm toward day-to-day tasks and agency passion points * Perform other duties, as assigned What We're Looking For: * Bachelor's degree in marketing, communications, business or a related field * 4-5 years of related work experience, ideally with exposure to events and experiential marketing * Strong entrepreneurial spirit with eagerness to learn and grow in a high energy environment * Values and respects the importance of organization and time management for effective multitasking * Customer-service focus with outstanding interpersonal, written, and oral communications skills * Creative thinker that is willing to travel 'outside of the box' for the right solution(s) * Self-motivated with proven ability to think quickly and problem solve * Innate curiosity and awareness of next generation trends and behaviors * Proficient in Microsoft Outlook, Excel, Word, and PowerPoint * Experience working with Salesforce, Adobe Creative Suite, and project management tools (Asana, SharePoint, Workday, etc.) a plus Base salary range: $60-80K, plus bonus potential if applicable for role. Actual base salary is dependent on several factors including but not limited to; market dynamics, location and region, experience, specialized skills/training (education), level of responsibility, budgetary considerations, tenure at the company (for current employees), etc. The salary range listed is just one component of the total compensation package for employees. Compensation decisions are dependent on circumstances of each role Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
    $60k-80k yearly 24d ago
  • Account Manager, Portfolio

    Informa Group 4.7company rating

    Newton, MA jobs

    Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space? At Informa TechTarget, you'll collaborate and grow alongside some of the industry's most respected experts. You'll work with leading brands and be exposed to world-shaping innovations. You'll apply your energy and intellect to helping clients be faster to market and faster to revenue. We're a vibrant community of world-class practitioners - over 2000 colleagues strong - with offices in 19 locations around the world. We're traded on Nasdaq and also part of Informa PLC, a global leader in business-to-business events, digital services, and academic research in the FTSE 100. About Informa TechTarget Informa TechTarget (Nasdaq: TTGT) informs, influences and connects the world's technology buyers and sellers, to accelerate growth from R&D to ROI. With an unparalleled reach of over 220 highly targeted technology-specific websites and more than 50 million permissioned first-party audience members, Informa TechTarget has a unique understanding of and insight into technology markets. Underpinned by those audiences and their data, we offer expert-led, data-driven, and digitally enabled services that deliver significant impact and measurable outcomes to our clients. We provide our customers with: Trusted information that shapes the industry and informs investment Intelligence and advice that guides and influences strategy Advertising that grows reputation and establishes thought leadership Custom content that engages and prompts action Intent and demand generation that more precisely targets and converts Our organization is committed to sustainability, diversity, wellbeing, and ethical working practices. Visit informatechtarget.com and follow us on LinkedIn. Job Description This position is based in our 275 Grove St, Auburndale, MA 02466, USA office. The Account Manager, Portfolio position is part of the Global Portfolio Sales team at Informa TechTarget, responsible for managing high-value accounts that contribute to over 30% of the company's revenue. This team oversees a range of product lines and plays a pivotal role in driving growth across the business. Key Responsibilities: You will be assigned to a team that focuses on high-value accounts. In this role, you'll work closely with a Strategy Director, who leads client management across Informa TechTarget's various divisions, and a team of Account Managers and Specialists. The goal is to drive revenue growth by expanding our footprint within assigned accounts through upselling at the product level or cross-selling into new lines of business. Actively prospect into assigned accounts with the goal of multithreading, upselling, and cross-selling. You will work to expand business within current accounts and break into new areas, increasing our footprint and enhancing customer relationships. Manage existing pockets of business, delivering on deals either sold by yourself, the Strategy Director, or collaboratively by the team. This includes renewing deals and ensuring ongoing client satisfaction while driving additional revenue. Your role will have a dual focus: delivering on revenue targets through renewals and executing strategies to convert new business opportunities into revenue. The Account Manager, Portfolio role is ideal for someone who thrives in a target-driven environment, enjoys working with high-value accounts, and has a passion for expanding business opportunities within a global portfolio. Qualifications The ideal candidate will have demonstrated experience working with B2B technology marketing platforms, specifically: Experience leveraging account and prospect-level intent data to drive marketing campaigns and sales enablement Proven track record creating and managing webinar content across professional communities Background in implementing targeted advertising campaigns to reach active B2B tech buyers Experience developing or managing customized online environments for user engagement History of participating in or organizing online summits featuring industry experts Demonstrated ability to develop high-performance marketing assets for B2B technology audiences Industry Knowledge Requirements The successful candidate will possess in-depth knowledge of multiple technology sectors, including: Cybersecurity Cloud and IT Infrastructure Data Management and Analytics Networking Storage and Data Protection Unified Communications and Collaboration AI Software and Services Application Development Preferred Qualifications 3+ years of experience in B2B technology marketing Proven success using intent data to drive marketing and sales outcomes Strong understanding of the B2B technology buyer journey Experience working across multiple technology verticals Demonstrated ability to translate technical concepts for various audience segments Track record of successful campaign execution using marketing technology platforms This role requires a versatile professional who can navigate the complex B2B technology landscape and leverage TechTarget's comprehensive suite of products to connect technology buyers with sellers effectively Additional Information We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you're not spending time together in one of our offices or other workplaces - like at an Informa event - you get the flexibility and support to work from home or remotely. We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here's some of what you can expect when you join us. But don't just take our word for it - see what our colleagues have to say at LifeAt.Informa.com Our benefits include: Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment Broader impact: take up to four days per year to volunteer, with charity match funding available too Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more Recognition for great work, with global awards and kudos programs As an international company, the chance to collaborate with teams around the world Salary for this position is $80,000 - $100,000 plus additional commission with OTE upwards of $160K. This job posting will automatically expire 12/20/25. We're not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most - although not all - of the skills and experience listed, we welcome your application. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information. See how Informa handles your personal data when you apply for a job here.
    $80k-100k yearly 53d ago
  • Account Manager

    Credico 3.8company rating

    Chicago, IL jobs

    Account Manager Credico is a global leader specializing in brokering direct sales services, marketing, and digital acquisition. With operations in the US, Canada, UK and South Africa, our clients include both Fortune 500 and mid-market companies, as well as many of the worlds largest non-profit organizations. The Account Manager (AM) is responsible for setting up new campaigns, project managing, analyzing, developing processes, identifying areas for optimization, and managing all relationships related to a campaign in an accurate, proactive, and consistent manner. Responsibilities Lead and project manage multiple campaigns at any given time while effectively communicating with and managing stakeholders. Adhere to a consistent cadence of work to ensure effective project management, communication, and flexibility for changing campaign requirements and targets. Work with other departments to manage campaigns through onboarding and offboarding, training, adherence to compliance requirements, and distribution/education of processes and expectations. Analyze data to create reporting and metrics to derive actionable items to positively impact your campaign(s). Anticipate data needs based off campaign contracts details. Seek ways to improve processes, data, reporting, campaign performance, and field experience to optimize quality of service. Create documentation of campaign processes, procedures, and guidelines. Prevent and quickly resolve any issues for your campaign by working cross functionally with the appropriate internal departments (Finance, Business Intelligence, Business Development, IT, Marketing, Legal, National Account Management, Onboarding/Compliance) and external teams (Client, Sales Offices, Vendors, etc.). Provide timely and accurate information or feedback to all requests, questions or concerns from sales offices, clients or internal departments or team members. Demonstrate consistent critical and strategic thinking skills on all program aspects to prevent issues and optimize the campaign and client experience. Other duties as assigned or are necessary that support the overall business needs. Experience and Qualifications May require flexible working hours, as needed, to include nights, weekends, and/or holidays. 3 5 years of account management or project management work experience. Bachelors degree preferred with studies in Business, Marketing, Management, or other related field (preferred). This position follows a hybrid schedule and requires the ability to reliably commute to our downtown Chicago office. Ability to handle critical situations in a calm and effective manner. Self-starter, proactive, and solution oriented. Seek out solutions to problems through research and ingenuity. Proficient in Excel. High level of initiative and demonstrated ability to work well in a team environment. Strong communication and analytical skills. Able to communicate analytical and campaign information in an organized, clear conscience and effective manner to the correct audience. Effective time management including ability to multi-task, organize and prioritize. Strong attention to detail and accuracy. What We Offer $60,000-$70,000 annually Additional incentives (i.e. discretionary bonuses) Company paid holidays Paid time off (PTO) 401(k) with company match Medical, dental, and vision coverage Disability insurance Accident coverage Company-paid life insurance Commuter benefits Identity theft protection Telemedicine services Employee Assistance Program (EAP) Charitable donation matching Credico is an equal opportunity employer, and we comply with all applicable federal, state, and local fair employment and human rights laws. In all of our business dealings, we strictly prohibit and do not tolerate discrimination against employees, vendors, contractors, job applicants or any other covered persons on the basis of any characteristic protected under relevant federal, state, or local law. If you need assistance or a reasonable accommodation to complete any part of the job application process, please reach out to us at ***************** PI1bdebafd16bc-31181-39440227
    $60k-70k yearly 7d ago
  • Account Manager - Technomic

    Informa Group Plc 4.7company rating

    Chicago, IL jobs

    We're part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100. Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections. We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses. Job Description This role is based in our 300 S Riverside Plaza, Chicago, IL 60606, USA office. Compensation & Benefits Competitive base salary: $60,000 - $70,000 USD annually (commensurate with experience) Attractive commission structure with significant earnings potential About the Role As an Account Manager at Technomic, you'll drive client success within the foodservice industry by managing key relationships, delivering strategic insights, and ensuring exceptional value through our industry-leading Ignite platform. This role offers the perfect blend of relationship building, strategic consulting, and technical expertise to make a meaningful impact on our clients' businesses. Core Responsibilities Manage and grow a portfolio of foodservice industry accounts, focusing on client retention and relationship development Conduct strategic business reviews that deliver actionable insights and maximize client ROI Lead engaging training sessions on our Ignite platform, empowering clients to leverage our research tools effectively Oversee the entire renewal process, from initial discussions through successful contract execution Collaborate across departments to create seamless client experiences and solve complex business challenges Serve as the primary advocate for clients using Technomic's suite of products through our Ignite research platform What We're Looking For Relationship builder with a genuine passion for client success and service excellence Strategic thinker who can translate client needs into effective solutions Collaborative team player experienced in cross-functional environments Exceptional communicator with polished presentation and writing skills Detail-oriented professional with strong project management capabilities Results-driven achiever with a track record of meeting performance metrics About Technomic For nearly six decades, Technomic has been the trusted authority in foodservice intelligence. Our comprehensive research, insights, and consulting services span the entire foodservice ecosystem-from beverage and food to packaging, distribution, and retail foodservice. Join our team and help shape the future of the foodservice industry through data-driven insights and strategic guidance. Qualifications Experience in sales, account management, customer success, or marketing, with a proven ability to cultivate strong client relationships and drive exceptional customer satisfaction. Understanding of the foodservice, food retail, and consumer packaged goods (CPG) sectors, including trends, challenges, and key players in the market. Ability to sell solutions based on client needs, positioning research and data as valuable tools for solving business challenges and improving operational performance. A deep understanding of customer pain points and the ability to provide tailored, actionable insights and recommendations to enhance their business strategies. Exceptional verbal and written communication skills, able to simplify complex information and present it persuasively. Strong analytical mindset with the ability to interpret data, spot trends, and make strategic, informed decisions. Self-motivated with the ability to work independently, while also thriving in collaborative environments and coordinating seamlessly with cross-functional teams. Experience in client-facing interactions, delivering impactful presentations that engage and resonate with audiences. Ability to build and nurture relationships with key stakeholders in client organizations, ensuring a high level of trust and engagement. A proven track record of building and maintaining lasting, trust-based relationships with clients. Familiarity with foodservice industry trends, or a keen interest in staying updated on market developments. Proficient in Salesforce or similar CRM systems, with solid experience navigating online platforms and databases. Advanced skills in Microsoft Excel, PowerPoint, and Outlook, with a keen eye for detail and efficiency. Additional Information We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you're not spending time together in one of our offices or other workplaces - like at an Informa event - you get the flexibility and support to work from home or remotely. We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here's some of what you can expect when you join us. But don't just take our word for it - see what our colleagues have to say at LifeAt.Informa.com Our benefits include: Great community : a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment Broader impact : take up to four days per year to volunteer, with charity match funding available too Career opportunity : the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves Time out : 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more Recognition for great work, with global awards and kudos programs As an international company, the chance to collaborate with teams around the world We're not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most - although not all - of the skills and experience listed, we welcome your application. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information. See how Informa handles your personal data when you apply for a job here .
    $60k-70k yearly 1d ago
  • Account Manager - Technomic

    Informa 4.7company rating

    Chicago, IL jobs

    This role is based in our 300 S Riverside Plaza, Chicago, IL 60606, USA office. Compensation & Benefits * Competitive base salary: $60,000 - $70,000 USD annually (commensurate with experience) * Attractive commission structure with significant earnings potential About the Role As an Account Manager at Technomic, you'll drive client success within the foodservice industry by managing key relationships, delivering strategic insights, and ensuring exceptional value through our industry-leading Ignite platform. This role offers the perfect blend of relationship building, strategic consulting, and technical expertise to make a meaningful impact on our clients' businesses. Core Responsibilities * Manage and grow a portfolio of foodservice industry accounts, focusing on client retention and relationship development * Conduct strategic business reviews that deliver actionable insights and maximize client ROI * Lead engaging training sessions on our Ignite platform, empowering clients to leverage our research tools effectively * Oversee the entire renewal process, from initial discussions through successful contract execution * Collaborate across departments to create seamless client experiences and solve complex business challenges * Serve as the primary advocate for clients using Technomic's suite of products through our Ignite research platform What We're Looking For * Relationship builder with a genuine passion for client success and service excellence * Strategic thinker who can translate client needs into effective solutions * Collaborative team player experienced in cross-functional environments * Exceptional communicator with polished presentation and writing skills * Detail-oriented professional with strong project management capabilities * Results-driven achiever with a track record of meeting performance metrics About Technomic For nearly six decades, Technomic has been the trusted authority in foodservice intelligence. Our comprehensive research, insights, and consulting services span the entire foodservice ecosystem-from beverage and food to packaging, distribution, and retail foodservice. Join our team and help shape the future of the foodservice industry through data-driven insights and strategic guidance.
    $60k-70k yearly 42d ago

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