Client Account Manager jobs at Copyright Clearance Center - 160 jobs
Client Manager
Purple Strategies 3.3
Chicago, IL jobs
Purple Strategies is a corporate reputation and strategy firm that combines the creativity and discipline of brand communications with the speed and strategy of political campaigns to help leverage or reduce pressure on a business, brand or issue. We help build and defend reputation and brand value and serve Fortune 500 companies, associations, nonprofits and some of the most recognizable brands in the world.
Purple helps the world's most important organizations address their toughest challenges. We operate in a highly collaborative environment and apply integrated, team-based approaches to help clients:
ANTICIPATE reputation challenges and opportunities;
COMPEL change through business actions and transformation; and
NAVIGATE reputation issues, acute crises, key business choices and policy/regulatory changes to inform decision-making.
About The Position
This is a full-time position in Purple Strategies' Alexandria, VA or Chicago, IL office. As a member of the team, the Manager works to make Purple indispensable to its clients by bringing our expertise to bear in big ideas and creative thinking while making the best decisions between better choices. The Manager is responsible for driving tactical execution and providing high level support to client teams. They directly manage junior level client relationships and support the planning and delivery of integrated campaigns and communications projects, ensuring alignment with overarching strategic goals.
The ideal candidate thrives on challenges, actively seeks and applies feedback, and approaches their work with diligence, intellectual curiosity, and a deep commitment to excellence, even when it means stepping outside their comfort zone, to deliver top-quality results.
In This Position, You Will
Develop and execute integrated campaign plans, including communications strategies and stakeholder engagements.
Provide foundational support across client projects, including developing PowerPoint decks, research and analytical tasks, logistical and general needs for meetings and activation coordination.
Serve as a reliable point of contact for clients on specific projects, managing communications proactively and building trusted relationships with clients and third-party partners.
Draft and deliver high-quality and compelling content, including strategic messaging, media materials, presentations, external content for use across digital channels, and performance reports.
Lead and support project teams or plans, supporting senior team members in preparing for client meetings, assigning responsibilities when relevant and providing guidance to junior staff.
Coordinate day-to-day project management activities, ensuring timely delivery of all project milestones and tracking budgets with clients and internal teams.
Provide insightful recommendations based on comprehensive analysis and research
Collaborate closely with senior team members, proactively seeking guidance and actioning feedback to develop professional capabilities.
Contribute positively to Purple's culture and the continuous improvement of internal projects and processes.
Qualifications
Bachelor's degree in communications, political science, public affairs, or related field.
Minimum 3-5 years of experience in strategic communications, public affairs, or consulting roles.
Strong strategic thinking and presentation skills.
Exceptional attention to detail, time management and prioritizing skills.
Exceptional writing, research, and analytical skills.
Experience managing projects with clear timelines and deliverables.
Proven experience managingclient relationships and contributing high quality work on project teams, strongly preferred.
Fluency with MS Office Suite, advanced PowerPoint skills preferred. Familiarity with research tools preferred.
Work Location
This is a full-time position based in our Alexandria, VA or Chicago, IL office. Purple Strategies offers a hybrid model and seeks employees who are comfortable working in the office three days a week.
How To Apply
Please submit your resume and cover letter online at purplestrategies.com/join-our-team/
Purple is an equal opportunity employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, protected veteran status, genetic information, age, or other legally protected characteristics.
$85k-116k yearly est. Auto-Apply 18d ago
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Manager, Customer Success
Zoominfo Technologies 4.7
Waltham, MA jobs
ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You'll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won't just contribute. You'll make things happen-fast.
We are seeking an experienced and strategic Manager of Customer Success to join our Enterprise Customer Success team. This role is critical in leading a team that supports our Enterprise customers through complex, multi-product implementations and value realization journeys. You'll be responsible for developing and coaching CSMs on strategic account planning, ROI quantification, business impact demonstration, and executive-level engagement engagements. The ideal candidate brings deep data fluency, experience managing teams supporting technical products, and a proven track record of partnering with Sales on account strategy and upsell/cross-sell motions. You'll identify and drive the changes necessary to improve operating and organizational efficiency, develop strategic partnerships across departments to influence product roadmap, and maximize end-to-end customer experience.
What You'll Do:
Own the complete customer success experience for a team of 7 Enterprise CSMs (1,000+ employee companies), serving as both a thought partner and an escalation point for our customers
Manage and develop a customer-facing team that strategizes with and guides our customers through complex, multi-product implementations and value realization journeys
Coach CSMs on strategic thinking, elevating the team's ability to quantify ROI, demonstrate business impact, and develop executive-level engagement strategies
Partner closely with Sales and AccountManagement on account strategy, upsell/cross-sell motions, and revenue expansion opportunities across the customer base
Drive team performance against renewal and upsell targets, tracking key metrics and coaching CSMs to achieve revenue goals
Synthesize customer insights and share feedback with GTM and Product teams to identify business opportunities and inform product innovation
What You Bring:
3+ years of experience managing Customer Success teams for a B2B SaaS or technology company, preferably in data/intelligence, revenue operations, or enterprise software
Proven track record of building and scaling teams that support complex, multi-product portfolios with varying use cases
Ability to understand and articulate complex data products, integrations, and technical workflows. Experience with GTM data platforms, ABM solutions, or revenue intelligence tools highly valued
Demonstrated ability to elevate teams from task execution to strategic thinking, with focus on value realization frameworks and ROI quantification
Strong track record of collaborating with AccountManagement/Sales teams on revenue expansion and account strategy
Proven ability to develop and coach teams on VP+ level engagement strategies and C-suite communication
Strong communication, presentation, and relationship management skills with ability to influence across all levels of the organization
Ability to effectively operate with high energy and flexibility in a fast-paced, constantly-evolving team environment
#LI-DB
#LI-Hybrid
Actual compensation offered will be based on factors such as the candidate's work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive.
In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.
Below is the US base salary for this position. Additional compensation such as Bonus, Commission, Equity and other benefits may also apply.$94,080-$147,840 USD
About us:
ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.
ZoomInfo is committed to protecting your privacy when you apply for jobs with us. Please review our Job Applicant Privacy Notice for more details on how we handle your personal information.
ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.
ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.
For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.
$94.1k-147.8k yearly Auto-Apply 38d ago
Senior Customer Success Manager
Zoominfo Technologies 4.7
Waltham, MA jobs
ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You'll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won't just contribute. You'll make things happen-fast.
ZoomInfo is growing and looking to add talented and passionate people to our Strategic Customer Success team! This individual will drive product adoption, retention, and growth by delivering high levels of business value, and cultivating deep customer relationships with some of the world's most iconic companies currently using ZoomInfo. This Senior Strategic CSM will be responsible for all aspects of strategic account partnerships, adoption and customer success planning. This position will develop and execute strategic account plans, deliver business reviews, and drive overall customer satisfaction of our customers. We provide
world-class training
while surrounded by incredible co-workers and leaders who have a vested interest in seeing you thrive.
What You'll Do:
Act as an extension of our strategic customers, being a proactive advocate within ZoomInfo and our customer base to accomplish defined objectives
Develop a trusted advisor relationship with strategic customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging ZoomInfo to achieve full business value
Proactively grow the breadth and depth of strategic relationships within customers
Closely manage and nurture accounts to identify and eliminate risk of attrition
Partner with internal ZoomInfo stakeholders to align account activities with the strategic customer's business case and strategy
Establish trusted relationships with customers, sustaining relationships through the full life cycle of the subscription ensuring their success
Ensure customers are aware of and educated on new features and releases
Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers' business needs
Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services
What You Will Bring:
8+ years of customer success, accountmanagement, or sales experience in a competitive SaaS environment
5+ years working with Strategic level accounts
Have a great understanding of world-class go-to-market process, including how Revenue Operations, Enablement Leaders, Sales Managers, Customer Success leaders and individual contributors think and operate
Excellent communication skills, including issue tracking, triaging and crisis management
Ability to efficiently manage multiple customer projects simultaneously
Communicates with internal and external customers and all levels of management
Effectively communicate technical information to non-technical audiences
Delivers informative, well-organized presentations
Understands how to communicate difficult/sensitive information tactfully
Continually seeks opportunities to increase customer satisfaction and deepen client relationships
Managesclient expectations effectively
Self-motivated, collaborative and scrappy team player with innovative ideas to inspire customer loyalty and adoption
General understanding of sales methodologies and playbooks like Sandler, Winning By Design, MEDDIC a plus!
Bachelor's Degree or Master's Degree preferred
Ability to work a minimum of three days per week from one of our office locations.
What's In It For You:
We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.
Incredibly strong onboarding program - be set up for success in your first 90 days
Ongoing training to help you grow
Market leading product offering (check our our long list of G2 awards)
Comprehensive Medical, Dental, Vision
Eligibility for Future Equity Awards
401k Matching (50% of the first 7% of your contribution)
12 weeks Parental Leave for primary caregivers, 4 weeks for secondary caregivers
Family forming benefits up to $20k, plus discounts on a Care.com membership
Virgin Pulse Wellness Program
Optional add ons such as pet insurance, legal service support, and more!
This is a hybrid position, working a minimum of three days per week from one of our office locations - Waltham MA, Bethesda MD, or Vancouver WA
Actual compensation offered will be based on factors such as the candidate's work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive.
In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.
Below is the US base salary for this position. Additional compensation such as Bonus, Commission, Equity and other benefits may also apply.$94,080-$147,840 USD
About us:
ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.
ZoomInfo is committed to protecting your privacy when you apply for jobs with us. Please review our Job Applicant Privacy Notice for more details on how we handle your personal information.
ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.
ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.
For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.
$94.1k-147.8k yearly Auto-Apply 44d ago
Client Success Director - Remote & Flexible | Purpose -Driven Work
Livehappy Initiative 3.8
Nashville, TN jobs
Are you a seasoned client success or relationship management professional who's ready to create more balance, purpose, and flexibility in your career?
It's time to put the HAPPY back into work - and build a career that truly fits your life.
If you've led teams, driven client outcomes, or managed partnerships-but now want the freedom to design your days, work remotely, and do meaningful work that makes an impact-this could be the fresh start you've been looking for.
At LiveHappy Initiative, we partner with experienced professionals who want to leverage their leadership, communication, and clientmanagement expertise in a role that's both profitable and purpose -driven. Through the use of award -winning personal development and leadership programs that have been transforming lives in more than 120 countries for over 20 years, you'll guide and mentor your clients as they explore and navigate their next chapters.
No commute. No rigid office hours. Just the flexibility to build success on your terms-while doing work that inspires and challenges you, and helps others.
What you'll do
Lead with empathy and authenticity to guide professionals through a personal discovery process that aligns their goals with proven growth frameworks.
Oversee client engagement and long -term success strategies that foster trust, retention, and measurable outcomes.
Represent a transformational brand known for empowering individuals to grow personally and professionally.
Manage your own schedule, work remotely, and collaborate with a global team of purpose -driven professionals.
Apply a consultative, strategic approach to help clients achieve lasting success and growth.
Thrive in a flexible, performance -based environment that rewards results, not hours worked.
RequirementsWhat you bring
10+ years of professional experience in client success, customer success, accountmanagement, business development, consulting, or leadership.
A track record of fostering relationships, developing others, and achieving results.
Strong communication, emotional intelligence, and problem -solving skills.
Self -motivation, integrity, and the ability to work independently with accountability.
An interest in personal development, leadership growth, and meaningful, purpose -driven work.
If you've thrived in roles like
Client Success Manager, Customer Success Director, or Account Director, you'll feel right at home here.
BenefitsTraining & support
You'll receive comprehensive onboarding, world -class training, and step -by -step systems that make it simple to succeed. Access mentorship, global events, and proven tools for marketing, client engagement, and business growth-without cold calling or pressure selling.
Compensation & structure
This is a performance -based opportunity designed for experienced professionals ready to take control of their time and results. Earnings are uncapped and directly tied to performance-not hours worked. You'll enjoy remote flexibility, autonomy, and the satisfaction of creating measurable impact in others' lives.
About LiveHappy Initiative
LiveHappy Initiative is a transformational learning and development company that helps experienced professionals reinvent their careers through award -winning leadership and personal growth programs-empowering them to create purpose -driven and life -changing results.
With a 20 -year track record of success, our approach is used in more than 120 countries and provides structured learning, mentorship, and support-equipping individuals to grow with clarity, confidence, and purpose.
We partner with professionals who are ready to take ownership of their next chapter-to pursue work that feels purposeful, live with intention, and have time for what matters most.
Because happiness at work doesn't stay at work-it shapes your entire life. Take the initiative to LiveHappy!
Highlights
Remote & flexible schedule - design your work around your life
Performance -based income with uncapped potential
Full training, mentorship, and systems provided
Meaningful work in the personal development and leadership industry
Join a supportive global team of purpose -driven professionals
Next Step
Apply now to receive more details. If it feels like a good match, we'll schedule a short introductory call to explore your background, goals, and next steps.
$90k-132k yearly est. 51d ago
Senior Director, Accounts
Wasserman 4.4
Boston, MA jobs
Wasserman operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Wasserman Next Gen connects brands with the next generation of consumers. From high school to college and into young adult life, the team takes an audience-first approach, using unrivaled access to understand the passions and interests of these consumers, generate ideas that resonate, and deliver hyperlocal, culturally relevant engagement at scale. Wasserman Next Gen's integrated approach allows clients to understand and engage with Gen Z and Millennial consumers through custom research, peer-to-peer, social and digital, experiential, media, and community integration strategies.
Headquartered in Los Angeles, Wasserman's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit *****************
Job Overview:
We are seeking an experienced Senior Director, Accounts; a trusted leader who intuitively understands client relationships and brand objectives and possesses a deep passion for engaging the next generation of consumers across both physical and digital channels. This role demands a strategic thinker capable of deepening relationships and driving business growth through creative, practical solutions, including developing engagement strategies, ensuring content quality, and managing scopes, deliverables, and campaigns. The ideal candidate will effortlessly lead a team, providing insightful input and direction while maintaining a 24/7, 365 commitment to the strategic vision and agency voice, requiring exceptional interpersonal skills, strong organizational abilities, and a proven track record of effectively managing resources and fostering collaborative client partnerships.
What You'll Do:
Client & Project Management
* Exceptional understanding of a group of client's business, marketing goals, and program objectives which allows for strategic oversight of client & agency relationships and growth
* Serve as senior strategic and planning contact for a group of clients. This includes, but not exclusive to, audience thought leadership and communication strategy development specific to access points
* Strong client services skills to work with senior level clients and multitask across a group of accounts
* Agency leader that ensures all work is completed at the standards of Wass Next Gen - no matter how large or small
* Demonstrates ability to take audience-based strategy and insights into integrated programming through project completion; including brand ambassadors, influencers/social, media, field and experiential tactics
* Effortlessly partner and work cross-functionally with Wass Next Gen internal teams (Client Services, Creative, Production, Recruitment, Digital, Data/Insights, Media, and University Relations) to develop and execute integrated marketing campaigns and set tone for team
* Identify areas of opportunity/organic growth within existing account base through real-time assessment of program performance, consumer insights and feedback, and regular dialogue with client contacts
* Develop best practices for entire team as well as broader agency
Financials
* Analyze and oversee high-level agency financials (GPM goals, resourcing, ops budgets, staffing, etc.)
* Build and reconcile project-based budgets to achieve target profitability and ensure an efficient use of resources
* Forecast program financials for current program and future growth
New Business (external & internal)
* Lead New Business development from a client services perspective through management of client relationship, client strategy, creative development, sales operations, and budget development
* Identify and develop business and product opportunities for agency to expand and diversify roster and capabilities
Culture Creator
* Positively contribute to agency culture by creating an environment that is healthy, productive and transparent
* Experience managing a team
* Mentor to Director level direct reports to create best in class team. This includes, but not exclusive to, aligning on role clarity, professional development, goal setting and creating opportunities to grow within existing work
* Showcases emotional intelligence to not only lead a team by example, but also with empathy and motivation
* Perform other duties, as assigned
What We're Looking For:
* 10-12+ years' experience in advertising and marketing across multiple channels and tactics, for large brands (S&P 500)
* Proven ability to build rapport with senior executive leadership
* Experience managing and mentoring large teams as well as delegating work
* A demonstrated passion for and superb understanding of the translating audience insights, to creative development, to tactical deployment
* Natural leadership abilities
* Excellent communication skills: persuasive, strategic, proactive, diplomatic
* Uncanny attention to detail
Base salary range: $135k-165K, plus bonus potential if applicable for role.
Actual base salary is dependent on several factors including but not limited to; market dynamics, location and region, experience, specialized skills/training (education), level of responsibility, budgetary considerations, tenure at the company (for current employees), etc. The salary range listed is just one component of the total compensation package for employees. Compensation decisions are dependent on circumstances of each role
Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
$135k-165k yearly 13d ago
Client Relationship Manager
The Crain Group 4.3
Knoxville, TN jobs
Job Description
Our Client Experience teams primary responsibilities including welcoming and onboarding new clients, answering phones, recording information for quotes, and service tasks. They will also be responsible for helping with other general tasks around the office including keeping up with office supplies, keeping the office clean, and occasionally support the sales team on-site if necessary.
$52k-81k yearly est. 12d ago
Customer Success Manager III
Zoominfo Technologies 4.7
Waltham, MA jobs
At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.
ZoomInfo is growing and looking to add talented and passionate people to our Customer Success team! This individual will drive product adoption, retention, and growth by delivering high levels of business value, and cultivating deep customer relationships with some of the world's most iconic companies currently using ZoomInfo. This CSM will be responsible for all aspects of strategic account partnerships, adoption and customer success planning. This position will develop and execute strategic account plans, deliver business reviews, and drive overall customer satisfaction of our customers. We provide
world-class training
while surrounded by incredible co-workers and leaders who have a vested interest in seeing you thrive.
What You'll Do:
Act as an extension of our strategic customers, being a proactive advocate within ZoomInfo and our customer base to accomplish defined objectives
Develop a trusted advisor relationship with strategic customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging ZoomInfo to achieve full business value
Proactively grow the breadth and depth of strategic relationships within customers
Closely manage and nurture accounts to identify and eliminate risk of attrition
Partner with internal ZoomInfo stakeholders to align account activities with the strategic customer's business case and strategy
Establish trusted relationships with customers, sustaining relationships through the full life cycle of the subscription ensuring their success
Ensure customers are aware of and educated on new features and releases
Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers' business needs
Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services
What You Will Bring:
2+ years of customer success, accountmanagement, or sales experience in a competitive SaaS environment
2+ years working with Enterprise level accounts
Have a great understanding of world-class go-to-market process, including how Revenue Operations, Enablement Leaders, Sales Managers, Customer Success leaders and individual contributors think and operate
Excellent communication skills, including issue tracking, triaging and crisis management
Ability to efficiently manage multiple customer projects simultaneously
Communicates with internal and external customers and all levels of management
Effectively communicate technical information to non-technical audiences
Delivers informative, well-organized presentations
Understands how to communicate difficult/sensitive information tactfully
Continually seeks opportunities to increase customer satisfaction and deepen client relationships
Managesclient expectations effectively
Self-motivated, collaborative and scrappy team player with innovative ideas to inspire customer loyalty and adoption
General understanding of sales methodologies and playbooks like Sandler, Winning By Design, MEDDIC a plus!
Bachelor's Degree or Master's Degree preferred
Ability to work a minimum of three days per week from one of our office locations.
What's In It For You:
We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.
Incredibly strong onboarding program - be set up for success in your first 90 days
Ongoing training to help you grow
Market leading product offering (check our our long list of G2 awards)
Comprehensive Medical, Dental, Vision
Eligibility for Future Equity Awards
401k Matching (50% of the first 7% of your contribution)
12 weeks Parental Leave for primary caregivers, 4 weeks for secondary caregivers
Family forming benefits up to $20k, plus discounts on a Care.com membership
Virgin Pulse Wellness Program
Optional add ons such as pet insurance, legal service support, and more!
This is a hybrid position, working a minimum of three days per week from one of our office locations.
The US base salary range for this position is $70,896 to $111,408 + bonus + benefits. Actual compensation offered will be based on factors such as the candidate's work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process.
#LI-DB
#LI-Hybrid
$77k-118k yearly est. Auto-Apply 23d ago
Senior Customer Success Manager
Informa Group 4.7
Newton, MA jobs
Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space?
At Informa TechTarget, you'll collaborate and grow alongside some of the industry's most respected experts. You'll work with leading brands and be exposed to world-shaping innovations. You'll apply your energy and intellect to helping clients be faster to market and faster to revenue.
We're a vibrant community of world-class practitioners - over 2000 colleagues strong - with offices in 19 locations around the world. We're traded on Nasdaq and also part of Informa PLC, a global leader in business-to-business events, digital services, and academic research in the FTSE 100.
About Informa TechTarget
Informa TechTarget (Nasdaq: TTGT) informs, influences and connects the world's technology buyers and sellers, to accelerate growth from R&D to ROI.
With an unparalleled reach of over 220 highly targeted technology-specific websites and more than 50 million permissioned first-party audience members, Informa TechTarget has a unique understanding of and insight into technology markets.
Underpinned by those audiences and their data, we offer expert-led, data-driven, and digitally enabled services that deliver significant impact and measurable outcomes to our clients. We provide our customers with:
Trusted information that shapes the industry and informs investment
Intelligence and advice that guides and influences strategy
Advertising that grows reputation and establishes thought leadership
Custom content that engages and prompts action
Intent and demand generation that more precisely targets and converts
Our organization is committed to sustainability, diversity, wellbeing, and ethical working practices. Visit informatechtarget.com and follow us on LinkedIn.
For more information, visit informatechtarget.com and follow us on LinkedIn
Job Description
This position is based in our 275 Grove St, Auburndale, MA 02466, USA office.
We are seeking a motivated Customer Success Manager who will be responsible for developing customer relationships that promote customer retention, growth and loyalty. Specifically, Customer Success Managers are responsible for providing strategic direction and tactical support for clients who purchase our integrated media and data services; with a focus on supporting clients and their usage of Informa TechTarget's products.
The Customer Success Manager will be an extension of our clients' marketing and sales teams, with the clear understanding of the customers' business challenges and ensuring our products and services help to achieve the customer's objectives, goals and KPIs. Key responsibilities include:
Drive customer engagement with Informa TechTarget products; focusing adoption, expansion and renewal;
Onboard & enable customers on product functionalities and capabilities;
Investigate customer's current workflow and technology stack;
Uncover customer's ideal key performance indicators, metrics of success and areas of opportunity;
Consult customers on appropriate use cases of Informa TechTarget data and products to achieve agreed upon KPIs;
Drive usage and identify recommendations on appropriate integration strategies;
Build appropriate narratives, presentations and client communications that showcase client success, areas of optimization and upsell;
Coordinate with internal teams to proactively to prevent and resolve issues and provide data, deliverables, and strategic guidance to customers;
Present and communicate, in person, over the phone or video to end users, marketing management, sales management and executives;
Escalate areas of concerns, client challenges; and,
Provide and consult on marketing and sales best practices and how Informa TechTarget data and products can support
Qualifications
Bachelor's degree;
4+ years' years of customer facing experience in a customer success or support role, preferably in a software or Sales/Marketing environment.
Preferable experience onboarding clients to SaaS products;
Knowledge of B2B digital marketing, ad tech, marketing automation systems, lead generation, demand generation and content marketing
Extremely detailed oriented, ability to multi task several different product & client engagements;
Creative problem solving, solutions-oriented and strategic, long-term view of customer relationship;
Strong sales orientation, communication skills, client-ready presentation skills and writing skills; and,
Ability to offer perspective and guidance, in some cases, in a persistent manner.
Additional Information
The salary for this position is $75,000 - 85,000 based on experience + up to $4,000 annual bonus opportunity.
Additional Information
TechTarget, Inc., doing business as Informa TechTarget, including its subsidiaries is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence.
Informa TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal, state or local law.
We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you're not spending time together in one of our offices or other workplaces - like at an Informa event - you get the flexibility and support to work from home or remotely.
Our benefits include:
Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
Broader impact: take up to four days per year to volunteer, with charity match funding available too
Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves
Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
Recognition for great work, with global awards and kudos programs
As an international company, the chance to collaborate with teams around the world
$75k-85k yearly 23d ago
Senior Client Partner Consultant
Sun Life 4.6
Wellesley, MA jobs
Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.
Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.
DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all.
:
Job Description
The Opportunity:
The Senior Client Partner is responsible for contract deliverables, including compliance reporting, financial reporting and service level performance reporting. The Senior Client Partner is also responsible for ensuring effective coordination and communication of client requests to ensure client expectations are satisfied.
How you will contribute:
Responsible for on-going, effective communications and service to the current clients via on-site meetings, conference calls, and day-to-day interaction.
Provide support to DentaQuest leadership for administration of the client's program, and communicate information accurately and efficiently, to ensure that DQ is meeting and exceeding client expectations, and the terms of the RFP and contract.
Identify and communicate client expectations to DQ leadership and staff, and ensure expectations are delivered effectively. Resolve issues and strengthen relationships at various professional levels within the client's organization.
Responsible for coordination and serving as primary point of contact for client audits of DentaQuest programs to include coordination of documentation requests, meeting organization, and responding to auditor follow-up requests to DentaQuest.
Develop and maintain relationships with appropriate functional areas within DentaQuest to ensure effective contract performance.
Support innovative business practices and process improvement opportunities for current and prospective clients (e.g., P4Q, QARR, ER Diversion).
Monitor changes in regulations and fee schedules, and communicate same to ensure compliance with state and federal guidelines.
Perform functions that support timely and accurate reporting to clients.
Responsible for updating Office Reference Manuals, implementing corrective action plan response and effectively organizing client audits.
Develops and submits IODs based on CMS, market- or client-specific program requirements.
Manages process for obtaining program requirements, documentation, support and other special requests from clients.
Provides regular updates to senior management on internal and external issues affecting market performance.
Represent DentaQuest at health fairs, conferences and advisory meetings through the State.
Other duties as assigned.
Bachelor's Degree in Business, Healthcare Administration (or related field) or equivalent, relevant work experience.
Five years' experience working with external clients/customers; proven track record of providing superior service to internal and external customers.
Well-organized and superior organizational, written and oral communication skills, particularly presentation skills.
Knowledge of group benefits. Proven ability to provide consultative services to proactively meet customer needs, using management reports, offering training opportunities and recommending innovative solutions.
Ability to work independently and as part of a team.
Proficient with general computer software including Microsoft Excel, Word and Outlook.
Proven problem-solving skills.
Ability to make good judgment conclusions based on data available with minimal supervision.
Ability to prioritize and organize multiple tasks with tight deadlines.
Excellent customer service skills.
Up to 10% travel required
The Senior Client Partner is responsible for contract deliverables, including compliance reporting, financial reporting and service level performance reporting. The Senior Client Partner is also responsible for ensuring effective coordination and communication of client requests to ensure client expectations are satisfied.
Responsible for on-going, effective communications and service to the current clients via on-site meetings, conference calls, and day-to-day interaction.
Provide support to DentaQuest leadership for administration of the client's program, and communicate information accurately and efficiently, to ensure that DQ is meeting and exceeding client expectations, and the terms of the RFP and contract.
Identify and communicate client expectations to DQ leadership and staff, and ensure expectations are delivered effectively. Resolve issues and strengthen relationships at various professional levels within the client's organization.
Responsible for coordination and serving as primary point of contact for client audits of DentaQuest programs to include coordination of documentation requests, meeting organization, and responding to auditor follow-up requests to DentaQuest.
Develop and maintain relationships with appropriate functional areas within DentaQuest to ensure effective contract performance.
Support innovative business practices and process improvement opportunities for current and prospective clients (e.g., P4Q, QARR, ER Diversion).
Monitor changes in regulations and fee schedules, and communicate same to ensure compliance with state and federal guidelines.
Perform functions that support timely and accurate reporting to clients.
Responsible for updating Office Reference Manuals, implementing corrective action plan response and effectively organizing client audits.
Develops and submits IODs based on CMS, market- or client-specific program requirements.
Manages process for obtaining program requirements, documentation, support and other special requests from clients.
Provides regular updates to senior management on internal and external issues affecting market performance.
Represent DentaQuest at health fairs, conferences and advisory meetings through the State.
Other duties as assigned.
What you will bring with you:
Bachelor's Degree in Business, Healthcare Administration (or related field) or equivalent, relevant work experience.
Five years' experience working with external clients/customers; proven track record of providing superior service to internal and external customers.
Well-organized and superior organizational, written and oral communication skills, particularly presentation skills.
Knowledge of group benefits. Proven ability to provide consultative services to proactively meet customer needs, using management reports, offering training opportunities and recommending innovative solutions.
Ability to work independently and as part of a team.
Proficient with general computer software including Microsoft Excel, Word and Outlook.
Proven problem-solving skills.
Ability to make good judgment conclusions based on data available with minimal supervision.
Ability to prioritize and organize multiple tasks with tight deadlines.
Excellent customer service skills.
Up to 10% travel required
Salary:
Salary Range: $78,100 - $117,200
At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.
Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. Our team members and leaders are expected to foster connection and teamwork by being present in the office at least 2 days per week.
Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!
We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.
Life is brighter when you work at Sun Life
At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.
We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email ************************* to request an accommodation.
For applicants residing in California, please read our employee California Privacy Policy and Notice.
We do not require or administer lie detector tests as a condition of employment or continued employment.
Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected vetera
n.
Job Category:
Sales - Client Relationship Management
Posting End Date:
30/12/2025
$78.1k-117.2k yearly Auto-Apply 60d+ ago
National Account Manager
Carfax 4.8
Chicago, IL jobs
Join Team CARFAX as a National AccountManager Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We're more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment. One last thing: Our four-day week continues in Summer 2026!
The National AccountManager is part of a winning team that represents the CARFAX brand and products to top key accounts in the automotive industry and serves as the primary executive level point of contact for large or multi-store car dealer groups. The goal of this position is to build strong mutually beneficial business relationships with CARFAX's corporate dealership customers.
What you'll be doing:
Build relationships at all corporate levels of influence within the assigned customer base. (President, CFO, COO, VP Marketing, CTO, E-commerce)
Cultivate new business development opportunities
Function as the organizational leader by coordinating all aspects of client interaction across all internal, and customer-facing teams
Review and analyze customer performance data and metrics
Manage all phases of new onboarding: implementation, deliverables, training
Respond rapidly to customer needs and provide exceptional levels of customer service
What we're looking for:
10 + years of automotive accountmanagement experience.
Demonstrated ability in developing relationships at the corporate level within top dealer groups
Must be a strong collaborator, and have demonstrated ability in developing relationships internally
Road Warrior Mentality- this role requires frequent travel within your immediate region, and some overnights to more extended parts of the territory
Proven ability in value creation and account planning
Ability to run an agenda driven meeting either virtually or in person
A focus on a great customer experience and attention to detail in ongoing accountmanagement efforts
Knowledge of dealer management software systems (plus)
Must be a strategic thinker and problem solver
What's in it for you:
Competitive compensation, benefits and generous time-off policies
4-Day summer work weeks and a winter holiday break
401(k) / DCPP matching
Annual bonus program
Casual, dog-friendly, and innovative office spaces
Don't just take our word for it:
10X Virginia Business Best Places to Work
9X Washingtonian Great Places to Work
10X Washington Post Top Workplace
3X St. Louis Post-Dispatch Best Places to Work
About CARFAX and S&P Global Mobility
S&P Global has recently announced the intent to separate our Mobility Segment into a standalone public company.
CARFAX, part of S&P Global Mobility, helps millions of people every day confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX vehicle history information. The expert in vehicle history since 1984, CARFAX provides exclusive services like CARFAX Used Car Listings, CARFAX Car Care, CARFAX History-Based Value and the flagship CARFAX Vehicle History Reportâ„¢ to consumers and the automotive industry. CARFAX owns the world's largest vehicle history database and is nationally recognized as a top workplace by The Washington Post and Glassdoor.com. Shop, Buy, Service, Sell - Show me the CARFAXâ„¢. S&P Global Mobility is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets.
US Equal Opportunity Employer Statement: CARFAX is an Affirmative Action/Equal Opportunity Employer. It is the policy of CARFAX to provide equal employment opportunity to all persons regardless of race, color, sex, pregnancy, religion, national origin, age, ancestry, citizenship status, veteran status, military status, disability or handicap, sexual orientation, genetic information or any other status protected by federal, state or local law. In addition, CARFAX will provide reasonable accommodations for qualified individuals with disabilities. We maintain a drug-free workplace. We are a participant in E-Verify.
Canadian Equal Opportunity Employer Statement: CARFAX Canada is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.
We're committed to providing accommodations by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email [email protected].
$89k-113k yearly est. Auto-Apply 12d ago
National Account Manager
Carfax, Inc. 4.8
Chicago, IL jobs
Join Team CARFAX as a National AccountManager Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We're more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment. One last thing: Our four-day week continues in Summer 2026!
The National AccountManager is part of a winning team that represents the CARFAX brand and products to top key accounts in the automotive industry and serves as the primary executive level point of contact for large or multi-store car dealer groups. The goal of this position is to build strong mutually beneficial business relationships with CARFAX's corporate dealership customers.
What you'll be doing:
* Build relationships at all corporate levels of influence within the assigned customer base. (President, CFO, COO, VP Marketing, CTO, E-commerce)
* Cultivate new business development opportunities
* Function as the organizational leader by coordinating all aspects of client interaction across all internal, and customer-facing teams
* Review and analyze customer performance data and metrics
* Manage all phases of new onboarding: implementation, deliverables, training
* Respond rapidly to customer needs and provide exceptional levels of customer service
What we're looking for:
* 10 + years of automotive accountmanagement experience.
* Demonstrated ability in developing relationships at the corporate level within top dealer groups
* Must be a strong collaborator, and have demonstrated ability in developing relationships internally
* Road Warrior Mentality- this role requires frequent travel within your immediate region, and some overnights to more extended parts of the territory
* Proven ability in value creation and account planning
* Ability to run an agenda driven meeting either virtually or in person
* A focus on a great customer experience and attention to detail in ongoing accountmanagement efforts
* Knowledge of dealer management software systems (plus)
* Must be a strategic thinker and problem solver
What's in it for you:
* Competitive compensation, benefits and generous time-off policies
* 4-Day summer work weeks and a winter holiday break
* 401(k) / DCPP matching
* Annual bonus program
* Casual, dog-friendly, and innovative office spaces
Don't just take our word for it:
* 10X Virginia Business Best Places to Work
* 9X Washingtonian Great Places to Work
* 10X Washington Post Top Workplace
* 3X St. Louis Post-Dispatch Best Places to Work
$89k-113k yearly est. Auto-Apply 12d ago
Account Supervisor
Allen & Gerritsen 4.2
Boston, MA jobs
Job Description
At Allen & Gerritsen (A&G), we exist to help brands be Unignorable and we are looking for an Account Supervisor who is passionate about client success. In this role, you'll be the bridge between our clients and cross-discipline teams-guiding as an invaluable partner, uncovering challenges, and ensuring clear, effective communication. Your role is to champion bold ideas and impactful solutions that make our clients shine.
Main Responsibilities:
Be the team's central hub. Own the client business knowledge, and empower those around you with client and business insights and readiness to exceed expectations
Quickly learn the client's business and never stop being curious about it. This means understanding their marketing, personal, and team's success metrics, as well as knowing the larger business category and having a pulse on the competition
Roll up your sleeves with your strategy partners to contribute to briefs and insights that reflect the business and specific client knowledge you have
Make sure the team is set up for success for each touchpoint with a clear handle on who, what, where and how. You set the agenda, set up the meeting and ensure we have clear next steps coming out of it
Build a track record of success across all our work, ensuring effectiveness, respect, and fiscal responsibility
Uncover any potential barriers to doing great work and proactively break them down or navigate around them
Keep a laser focus on the client experience and everything that goes into that. Are we adding value and therefore valuable to our partners? Are we proactive? Do we listen well? Are we responsive to their needs and the market?
Work closely with finance and leadership to ensure we're operating profitably, draft contracts and contribute to pricing intelligence
Be present culturally and an active participant in Agency and team member growth.
What You Bring:
Bachelor's Degree or relevant experience in related field required (marketing, communications, business, strategy)
Minimum 4-6 years of experience in a client service role
Demonstrate exceptionally high EQ and lead with kindness
Demonstrated experience managing a variety of integrated (creative, strategy, media, analytics etc.) projects
Knowledge of agency core disciplines and capabilities, including account leadership, finance, strategy, creative, user experience, interactive design, development, social media, digital technology, and print/broadcast production
Self-starter, very detail-oriented, and can multi-task, meet deadlines, and quickly process information
Competencies:
Craftsmanship: You take the quality of your work and contributions to your team very seriously. Honing your craft skills daily to elevate your game, our agency output, and our client experience.
Creativity: You are a problem solver to the core. Always looking for new approaches to strengthen your work, ideas, and our teams at large - pushing against the conventional to spark action.
Curiosity: You are proactive and have an insatiable desire to learn about the ever-changing landscape through the lens of your audiences, your client, and your craft to make your contributions and the work stronger.
Culture: You are a present and positive member of our A&G community, demonstrating our values and fostering an energizing and inclusive environment that transcends our walls.
Why A&G?
Join a vibrant team that values creativity, innovation, and making a positive impact.
Work with a diverse range of clients across industries such as Travel, Tourism, Healthcare, Financial Services, Restaurants, Retail, Food & Beverage, Higher Education, Economic Development, and Clean Energy/Sustainability.
Be part of a culture that encourages continuous learning, professional growth, and having fun while doing great work.
Collaborate with a team driven by insights, imagination, and tireless collaboration to create inventive brand experiences that evoke emotion, spur action, and create impact.
Help brands and people transform into the best version of themselves so they can live their purpose each day and have a positive impact on the world.
If you're ready to take your career to the next level and contribute to transforming brands, businesses, and communities, we'd love to hear from you. Apply today and let's create something amazing together.
A&G is a fiercely independent agency in the cities where independence was born, Boston & Philadelphia. Innovation & culture drive its success.
A&G is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer.
$74k-103k yearly est. 18d ago
Account Supervisor
Two By Four 4.3
Chicago, IL jobs
Description - Unless you're the lead dog, the view never changes. And if you're the type of take-charge person who's always at the front of the pack, then perhaps you'd like to step into a leading role at Two by Four. We're looking for an Account Supervisor with the ability to pitch in and lend a helping hand-or, simply take the bull by the horns.
You'd be the point person for client relationships, the development of client marketing strategy, and the execution of project work plans. You'd be utilizing your exceptional communication and organizational skills to lead client and internal teams. You'd be integral in successfully executing our clients' marketing strategies. And you'd do it all with a charming and confident smile because, hey-you're a rock star.
Think you've got the charisma, smarts and bravado to lead our troops? Then let's talk.
Responsibilities
* Direct Report: Account Director
* Partners with Account Director to lead client marketing strategy
* Confidently communicates agency recommendations to client
* Leads executive presentations, meetings and calls
* Ensures regular contact with client is conducted proficiently and professionally
* Trains and mentors direct reports-Account Executives
* Monitors Account Executives' management and development of Assistant Account Executives
* Responsible for the development and adherence of the brand's strategic platform
* Recommends improvements to client strategy as needed
* Owns responsibility for creative briefs, ensuring they are creative and insightful
* Keeps creative product on strategy, and sees to it that marketing objectives are met
* Owns responsibility for final estimates that are presented to client
* Monitors client billing and ensures profitability
* Identifies growth opportunities with clients and works with the Account Director to foster account's growth
* Leads/participates in agency new business pitches as needed
Qualifications
* Minimum 4-6 years industry experience
* Ability to multi-task several projects at once
* Strong presentation, client service and project management skills
* Management experience
* Impeccable organizational skills
* Attention to detail and willingness to adhere and execute internal processes
* Ability to work with little supervision
* Proven track record of excellent job performance
Accountability
* This person will be accountable for maintaining positive, mutually beneficial relationships with clients, leading client strategically and fostering account growth.
* This person will be directly responsible for the development and performance of the Account Executives that report to him/her.
* This person will be indirectly accountable for the performance of the Assistant Account Executives, to the extent that the performance of the Account Executives that report to him/her are directly linked to the supervision of the Assistant Account Executives.
* THIS IS A PREDOMINATELY "WORK FROM THE OFFICE" JOB. While we currently offer "Work from Home Wednesdays", this job requires that you work in our Chicago office Mondays, Tuesdays, Thursdays, and Fridays.
* Direct applicants only. No agency solicitations of any kind.
* Benefits include: health insurance, vision insurance, dental insurance, commuter benefits, Simple IRA, paid time off, paid parental leave and STD/LTD insurance and more.
* Salary Range: $70,000 - $90,000: DOE
Apply Right Now
$70k-90k yearly 60d+ ago
Account Supervisor (Agency Experience Required)
Fusion92 4.0
Chicago, IL jobs
We're an independent agency, made up of independent people. Thinkers, tinkerers, designers, writers, planners, poets, inventors, innovators and robot makers. Our independence defines us, not a holding company. Because while every agency can offer up the muscle, only a shop as independent as ours can put in the hustle necessary to create real results for your brand.
Job Description
JOB SUMMARY
The Account Supervisor has superior execution and sharpened strategic skills. They are the perfect fusion of both the skills. They provide day-to-day leadership of the strategic plan and ensure the creative product achieves the client's and agency's objectives. They build trust with and act as an adviser to internal and external clients. Would have experience working with insurance or financial services clients.
KEY RESPONSIBILITIES:
Communicate with client regularly to obtain updates on their business; find the opportunities; troubleshoot and solve the challenges
Address client/internal questions related to the creative and the process
Proactively partner with counterparts (media, creative, PM, dev) to make their work easier and ensure that they have what is needed to deliver for our clients
Identify strategic insights (consumer, customer, and business) and apply them to briefs, planning, and day-to-day conversations
Present new ideas and innovative approaches to solving client business issues
Oversee execution of idea from initial concept through final measurements; including optimizations
Will be able to guide career development of AC/AAM/AMs from coaching, to development planning, to yearly reviews
Some travel may be required
Typing, texting, telephone communications, presentation skills, seeing, hearing, sitting, walking, strong written and verbal communications skills
SKILLS & REQUIREMENTS:
5+ years past agency accountmanagement experience
Experience with insurance and/or financial services clients
Prior management experience is a plus
Excellent client service skills
Strong internal and external communication skills
Ability to put together a solid presentation (working with teammates)
Qualifications
CANDIDATE MUST POSSESS THE FOLLOWING QUALITIES:
Team player - dependable, respectful, and communicative
Fun and positive attitude
Keep integrity and values at the forefront of decision-making
Take pride in the work you do for clients, loved ones, and the community
Ability to foster a strong, cohesive working team
Recognizes when something isn't working and has ability to help course correct
Strong work ethic
Ability to work in a fast-paced and energetic atmosphere
Additional Information
All your information will be kept confidential according to EEO guidelines.
$62k-87k yearly est. 1d ago
Account Supervisor (Agency Experience Required)
Fusion92 4.0
Chicago, IL jobs
We're an independent agency, made up of independent people. Thinkers, tinkerers, designers, writers, planners, poets, inventors, innovators and robot makers. Our independence defines us, not a holding company. Because while every agency can offer up the muscle, only a shop as independent as ours can put in the hustle necessary to create real results for your brand.
Job Description
JOB SUMMARY
The Account Supervisor has superior execution and sharpened strategic skills. They are the perfect fusion of both the skills. They provide day-to-day leadership of the strategic plan and ensure the creative product achieves the client's and agency's objectives. They build trust with and act as an adviser to internal and external clients. Would have experience working with insurance or financial services clients.
KEY RESPONSIBILITIES:
Communicate with client regularly to obtain updates on their business; find the opportunities; troubleshoot and solve the challenges
Address client/internal questions related to the creative and the process
Proactively partner with counterparts (media, creative, PM, dev) to make their work easier and ensure that they have what is needed to deliver for our clients
Identify strategic insights (consumer, customer, and business) and apply them to briefs, planning, and day-to-day conversations
Present new ideas and innovative approaches to solving client business issues
Oversee execution of idea from initial concept through final measurements; including optimizations
Will be able to guide career development of AC/AAM/AMs from coaching, to development planning, to yearly reviews
Some travel may be required
Typing, texting, telephone communications, presentation skills, seeing, hearing, sitting, walking, strong written and verbal communications skills
SKILLS & REQUIREMENTS:
5+ years past agency accountmanagement experience
Experience with insurance and/or financial services clients
Prior management experience is a plus
Excellent client service skills
Strong internal and external communication skills
Ability to put together a solid presentation (working with teammates)
Qualifications
CANDIDATE MUST POSSESS THE FOLLOWING QUALITIES:
Team player - dependable, respectful, and communicative
Fun and positive attitude
Keep integrity and values at the forefront of decision-making
Take pride in the work you do for clients, loved ones, and the community
Ability to foster a strong, cohesive working team
Recognizes when something isn't working and has ability to help course correct
Strong work ethic
Ability to work in a fast-paced and energetic atmosphere
Additional Information
All your information will be kept confidential according to EEO guidelines.
$62k-87k yearly est. 60d+ ago
Senior Manager, Accounts
Wasserman 4.4
Boston, MA jobs
Wasserman operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Wasserman Next Gen connects brands with the next generation of consumers. From high school to college and into young adult life, the team takes an audience-first approach, using unrivaled access to understand the passions and interests of these consumers, generate ideas that resonate, and deliver hyperlocal, culturally relevant engagement at scale. Wasserman Next Gen's integrated approach allows clients to understand and engage with Gen Z and Millennial consumers through custom research, peer-to-peer, social and digital, experiential, media, and community integration strategies.
Headquartered in Los Angeles, Wasserman's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit *****************
Job Overview:
We are looking for a Senior Manager, Accounts, to join our rapidly growing team of college and youth marketing enthusiasts. As a Senior Manager, Accounts, you will actively contribute to the success of client projects, playing a key role in all disciplines from strategic development to execution.
This is a fixed-term role currently approved through December 31, 2026, with a strong likelihood of extension beyond that date based on business needs and performance.
What You'll Do:
* Develop a clear understanding of each client's business, marketing goals, and program objectives
* Partner with team members from Wass Next Gen Client Services and University Relations teams for the development and execution of client programs
* Oversee 1-3 accounts based on scope
* Manage and own daily workflow of client projects to ensure timely, economic program execution. These tasks include, but are not limited to, status documents, budget responsibilities and project management
* Ensure that all invoices are processed correctly - from vendors to student payments and have the ability to identify and address issues
* Leads relationships with outside vendors to provide seamless delivery of program needs
* Produce client-facing reports by gathering qualitative and quantitative program data
* Lead, mentor and manageAccountManagers via work ethic, urgency and demonstration of best practices
* Participate in agency brainstorms to help develop new, creative ways to engage Next Gen consumers
* Contribute to agency culture by actively participating in building positive internal relationships and maintaining enthusiasm toward day-to-day tasks and agency passion points
* Perform other duties, as assigned
What We're Looking For:
* Bachelor's degree in marketing, communications, business or a related field
* 4-5 years of related work experience, ideally with exposure to events and experiential marketing
* Strong entrepreneurial spirit with eagerness to learn and grow in a high energy environment
* Values and respects the importance of organization and time management for effective multitasking
* Customer-service focus with outstanding interpersonal, written, and oral communications skills
* Creative thinker that is willing to travel 'outside of the box' for the right solution(s)
* Self-motivated with proven ability to think quickly and problem solve
* Innate curiosity and awareness of next generation trends and behaviors
* Proficient in Microsoft Outlook, Excel, Word, and PowerPoint
* Experience working with Salesforce, Adobe Creative Suite, and project management tools (Asana, SharePoint, Workday, etc.) a plus
Base salary range: $60-80K, plus bonus potential if applicable for role.
Actual base salary is dependent on several factors including but not limited to; market dynamics, location and region, experience, specialized skills/training (education), level of responsibility, budgetary considerations, tenure at the company (for current employees), etc. The salary range listed is just one component of the total compensation package for employees. Compensation decisions are dependent on circumstances of each role
Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
$60k-80k yearly 13d ago
Account Manager - Subaru
Affinitiv 4.1
Quincy, MA jobs
Our rapidly expanding company currently has an opening for a talented, motivated and qualified candidate to join our team as an AccountManager for the Subaru dealership marketing program. Our AccountManager will travel within the assigned territory to the designated area dealerships to ensure program understanding and usage of an exclusive marketing software platform in partnership with Subaru for their automotive dealership network. The individual filling this position is expected to both service and support the dealership's participation of this program, as well as sell participating ongoing services. They will develop a core relationship that facilitates an ongoing business relationship with the Subaru field force and the territory dealerships.
Responsibilities:
Enroll and maintain Subaru dealers.
Inform & educate dealers on our program, program processes and program updates.
Train dealership and Subaru personnel on utilizing software and marketing programs.
Assist dealers in selecting and launching individual & quarterly marketing programs.
Support and direct the benefits of the program during in-person and phone follow-up.
Act as the primary sales and support contact for assigned geography.
Keep the company accurately apprised of the program status of each assigned dealership within Subaru's territory.
Build and maintain a highly professional relationship with the OEM field force and zone management.
Have strong verbal and written skills.
Have experience working with Outlook, Excel, Word and other Office programs.
Requirements
2+ Years dealer sales or service and/or manufacture experience.
Well-spoken/written; articulate and able to maintain a professional appearance/attitude at all times.
Previous record of success and excellent employment references.
The ability to thrive under pressure and maintain a positive problem-solving attitude.
Some overnight travel is required.
Strong marketing experience is also a big plus.
Compensation package includes a base salary, and account maintenance commissions.
Job Benefits and Perks:
Paid health, dental, and vision insurance.
401K, paid holidays, and PTO.
Competitive wage; compensation commensurate with skills and experience.
$66k-102k yearly est. 60d+ ago
Account Manager, Portfolio
Informa Group 4.7
Newton, MA jobs
Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space?
At Informa TechTarget, you'll collaborate and grow alongside some of the industry's most respected experts. You'll work with leading brands and be exposed to world-shaping innovations. You'll apply your energy and intellect to helping clients be faster to market and faster to revenue.
We're a vibrant community of world-class practitioners - over 2000 colleagues strong - with offices in 19 locations around the world. We're traded on Nasdaq and also part of Informa PLC, a global leader in business-to-business events, digital services, and academic research in the FTSE 100.
About Informa TechTarget
Informa TechTarget (Nasdaq: TTGT) informs, influences and connects the world's technology buyers and sellers, to accelerate growth from R&D to ROI.
With an unparalleled reach of over 220 highly targeted technology-specific websites and more than 50 million permissioned first-party audience members, Informa TechTarget has a unique understanding of and insight into technology markets.
Underpinned by those audiences and their data, we offer expert-led, data-driven, and digitally enabled services that deliver significant impact and measurable outcomes to our clients. We provide our customers with:
Trusted information that shapes the industry and informs investment
Intelligence and advice that guides and influences strategy
Advertising that grows reputation and establishes thought leadership
Custom content that engages and prompts action
Intent and demand generation that more precisely targets and converts
Our organization is committed to sustainability, diversity, wellbeing, and ethical working practices. Visit informatechtarget.com and follow us on LinkedIn.
Job Description
This position is based in our 275 Grove St, Auburndale, MA 02466, USA office.
The AccountManager, Portfolio position is part of the Global Portfolio Sales team at Informa TechTarget, responsible for managing high-value accounts that contribute to over 30% of the company's revenue. This team oversees a range of product lines and plays a pivotal role in driving growth across the business.
Key Responsibilities:
You will be assigned to a team that focuses on high-value accounts. In this role, you'll work closely with a Strategy Director, who leads clientmanagement across Informa TechTarget's various divisions, and a team of AccountManagers and Specialists. The goal is to drive revenue growth by expanding our footprint within assigned accounts through upselling at the product level or cross-selling into new lines of business.
Actively prospect into assigned accounts with the goal of multithreading, upselling, and cross-selling. You will work to expand business within current accounts and break into new areas, increasing our footprint and enhancing customer relationships.
Manage existing pockets of business, delivering on deals either sold by yourself, the Strategy Director, or collaboratively by the team. This includes renewing deals and ensuring ongoing client satisfaction while driving additional revenue.
Your role will have a dual focus: delivering on revenue targets through renewals and executing strategies to convert new business opportunities into revenue.
The AccountManager, Portfolio role is ideal for someone who thrives in a target-driven environment, enjoys working with high-value accounts, and has a passion for expanding business opportunities within a global portfolio.
Qualifications
The ideal candidate will have demonstrated experience working with B2B technology marketing platforms, specifically:
Experience leveraging account and prospect-level intent data to drive marketing campaigns and sales enablement
Proven track record creating and managing webinar content across professional communities
Background in implementing targeted advertising campaigns to reach active B2B tech buyers
Experience developing or managing customized online environments for user engagement
History of participating in or organizing online summits featuring industry experts
Demonstrated ability to develop high-performance marketing assets for B2B technology audiences
Industry Knowledge Requirements
The successful candidate will possess in-depth knowledge of multiple technology sectors, including:
Cybersecurity
Cloud and IT Infrastructure
Data Management and Analytics
Networking
Storage and Data Protection
Unified Communications and Collaboration
AI Software and Services
Application Development
Preferred Qualifications
3+ years of experience in B2B technology marketing
Proven success using intent data to drive marketing and sales outcomes
Strong understanding of the B2B technology buyer journey
Experience working across multiple technology verticals
Demonstrated ability to translate technical concepts for various audience segments
Track record of successful campaign execution using marketing technology platforms
This role requires a versatile professional who can navigate the complex B2B technology landscape and leverage TechTarget's comprehensive suite of products to connect technology buyers with sellers effectively
Additional Information
We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you're not spending time together in one of our offices or other workplaces - like at an Informa event - you get the flexibility and support to work from home or remotely.
We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here's some of what you can expect when you join us. But don't just take our word for it - see what our colleagues have to say at LifeAt.Informa.com
Our benefits include:
Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
Broader impact: take up to four days per year to volunteer, with charity match funding available too
Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves
Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
Recognition for great work, with global awards and kudos programs
As an international company, the chance to collaborate with teams around the world
Salary for this position is $80,000 - $100,000 plus additional commission with OTE upwards of $160K.
This job posting will automatically expire 12/20/25.
We're not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most - although not all - of the skills and experience listed, we welcome your application.
If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.
See how Informa handles your personal data when you apply for a job here.
$80k-100k yearly 42d ago
Account Manager - Technomic
Informa Group Plc 4.7
Chicago, IL jobs
We're part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100. Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections.
We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.
Job Description
This role is based in our 300 S Riverside Plaza, Chicago, IL 60606, USA office.
Compensation & Benefits
Competitive base salary: $60,000 - $70,000 USD annually (commensurate with experience)
Attractive commission structure with significant earnings potential
About the Role
As an AccountManager at Technomic, you'll drive client success within the foodservice industry by managing key relationships, delivering strategic insights, and ensuring exceptional value through our industry-leading Ignite platform. This role offers the perfect blend of relationship building, strategic consulting, and technical expertise to make a meaningful impact on our clients' businesses.
Core Responsibilities
Manage and grow a portfolio of foodservice industry accounts, focusing on client retention and relationship development
Conduct strategic business reviews that deliver actionable insights and maximize client ROI
Lead engaging training sessions on our Ignite platform, empowering clients to leverage our research tools effectively
Oversee the entire renewal process, from initial discussions through successful contract execution
Collaborate across departments to create seamless client experiences and solve complex business challenges
Serve as the primary advocate for clients using Technomic's suite of products through our Ignite research platform
What We're Looking For
Relationship builder with a genuine passion for client success and service excellence
Strategic thinker who can translate client needs into effective solutions
Collaborative team player experienced in cross-functional environments
Exceptional communicator with polished presentation and writing skills
Detail-oriented professional with strong project management capabilities
Results-driven achiever with a track record of meeting performance metrics
About Technomic
For nearly six decades, Technomic has been the trusted authority in foodservice intelligence. Our comprehensive research, insights, and consulting services span the entire foodservice ecosystem-from beverage and food to packaging, distribution, and retail foodservice. Join our team and help shape the future of the foodservice industry through data-driven insights and strategic guidance.
Qualifications
Experience in sales, accountmanagement, customer success, or marketing, with a proven ability to cultivate strong client relationships and drive exceptional customer satisfaction.
Understanding of the foodservice, food retail, and consumer packaged goods (CPG) sectors, including trends, challenges, and key players in the market.
Ability to sell solutions based on client needs, positioning research and data as valuable tools for solving business challenges and improving operational performance.
A deep understanding of customer pain points and the ability to provide tailored, actionable insights and recommendations to enhance their business strategies.
Exceptional verbal and written communication skills, able to simplify complex information and present it persuasively.
Strong analytical mindset with the ability to interpret data, spot trends, and make strategic, informed decisions.
Self-motivated with the ability to work independently, while also thriving in collaborative environments and coordinating seamlessly with cross-functional teams.
Experience in client-facing interactions, delivering impactful presentations that engage and resonate with audiences.
Ability to build and nurture relationships with key stakeholders in client organizations, ensuring a high level of trust and engagement.
A proven track record of building and maintaining lasting, trust-based relationships with clients.
Familiarity with foodservice industry trends, or a keen interest in staying updated on market developments.
Proficient in Salesforce or similar CRM systems, with solid experience navigating online platforms and databases.
Advanced skills in Microsoft Excel, PowerPoint, and Outlook, with a keen eye for detail and efficiency.
Additional Information
We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you're not spending time together in one of our offices or other workplaces - like at an Informa event - you get the flexibility and support to work from home or remotely.
We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here's some of what you can expect when you join us. But don't just take our word for it - see what our colleagues have to say at
LifeAt.Informa.com
Our benefits include:
Great community
: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
Broader impact
: take up to four days per year to volunteer, with charity match funding available too
Career opportunity
: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves
Time out
: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
Recognition for great work, with global awards and kudos programs
As an international company, the chance to collaborate with teams around the world
We're not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most - although not all - of the skills and experience listed, we welcome your application.
If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.
See how Informa handles your personal data when you apply for a job
here
.
$60k-70k yearly 1d ago
Account Manager - Technomic
Informa 4.7
Chicago, IL jobs
This role is based in our 300 S Riverside Plaza, Chicago, IL 60606, USA office. Compensation & Benefits * Competitive base salary: $60,000 - $70,000 USD annually (commensurate with experience) * Attractive commission structure with significant earnings potential
About the Role
As an AccountManager at Technomic, you'll drive client success within the foodservice industry by managing key relationships, delivering strategic insights, and ensuring exceptional value through our industry-leading Ignite platform. This role offers the perfect blend of relationship building, strategic consulting, and technical expertise to make a meaningful impact on our clients' businesses.
Core Responsibilities
* Manage and grow a portfolio of foodservice industry accounts, focusing on client retention and relationship development
* Conduct strategic business reviews that deliver actionable insights and maximize client ROI
* Lead engaging training sessions on our Ignite platform, empowering clients to leverage our research tools effectively
* Oversee the entire renewal process, from initial discussions through successful contract execution
* Collaborate across departments to create seamless client experiences and solve complex business challenges
* Serve as the primary advocate for clients using Technomic's suite of products through our Ignite research platform
What We're Looking For
* Relationship builder with a genuine passion for client success and service excellence
* Strategic thinker who can translate client needs into effective solutions
* Collaborative team player experienced in cross-functional environments
* Exceptional communicator with polished presentation and writing skills
* Detail-oriented professional with strong project management capabilities
* Results-driven achiever with a track record of meeting performance metrics
About Technomic
For nearly six decades, Technomic has been the trusted authority in foodservice intelligence. Our comprehensive research, insights, and consulting services span the entire foodservice ecosystem-from beverage and food to packaging, distribution, and retail foodservice. Join our team and help shape the future of the foodservice industry through data-driven insights and strategic guidance.