Office Manager jobs at Corelife Eatery - 125 jobs

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Director of Rooms. The Front Office Manager is responsible for all duties of the front desk operation which includes staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. **What You'll Do:** + Responsible for short- and long-term planning and the management of the hotel's Front Office operations + Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans + Maintain guest room inventory + Coach and counsel colleagues to reflect Hyatt Service Standards and Procedures + Perform all tasks of a Front Office Staff as needed to facilitate service + Ensure all operations and cash handling are done per policies and procedures + Maintain excellent communication with the housekeeping department + Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas + Analyze, investigate, and resolve guest complaints + Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and timetables + Insures proper staffing levels for customer service goals + Coach and counsel colleagues to reflect Hyatt service standards and procedures **Why Chose Hyatt?** At Hyatt, your success matters. We offer: - Competitive Salary: $$62,900.00 - $70,700.00 - Health Benefits: Medical, dental, and vision insurance starting after just 30 days - Perks & Discounts: o Free and discounted room nights o Friends & family rates at Hyatt properties o Discounts on food and beverage o Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace) - Work-Life Balance: Paid time off, including new child leave - Retirement Support: 401(k) matching (up to 4%) and employee stock purchase plan - Growth Opportunities: Tuition reimbursement and robust training programs - Everyday Conveniences: Meal credit for employees Join the award-winning team at Hyatt Regency Chesapeake Bay Golf Resort, Spa and Marina, a premier resort recognized for excellence in service, safety, and wellness. As part of a globally respected hospitality brand, you'll contribute to exceptional guest experiences within a culture rooted in care, collaboration, and innovation. Our recent accolades include the 2024 U.S. News Best Hotels Gold Badge, GBAC STAR Accreditation, TripAdvisor's Travelers' Choice Award, and recognition as a 2024 Healthiest Maryland Business - Standout. **Qualifications:** + Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds + 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt) + Service oriented style with professional presentations skills + Hotel/Hospitality degree an asset + Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line + Clear concise written and verbal communication skills in English + Must be proficient in Microsoft Word and Excel + Must have excellent organizational, interpersonal and administrative skills **All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.** **Primary Location:** US-MD-Cambridge **Organization:** Hyatt Regency Chesapeake Bay Golf Resort, Spa and Marina **Pay Basis:** Yearly **Job Level:** Full-time **Job:** Front Office **Req ID:** CAM003292 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

We are looking for an Office Manager who enjoys providing a high level of confidential administrative and personal support to the management team and to our partners! You are willing to assist the Leadership Team by spearheading direction in all aspects of payroll and administrative duties. Compensation: $22 to $27/hr Hourly wage will be based on a comprehensive evaluation of each candidate's qualifications and achievements. While the range provides a general guideline, final offers will be tailored to each individual. Benefits: Flexible scheduling to support work/life balance Leadership meal budget Flexible unpaid vacation Employee discount Leadership programs In-house hospitality and culinary training programs Mentorship programs Career development and opportunity for advancement Extended Health Benefits (after 1 year of service and upon meeting qualifying factors) Direct Deposit Responsibilities: Own the admin of cash payouts, purchasing of products and services, tracking and paying all weekly invoices using tracking systems to ensure accuracy of profitability reports Run a smooth operation by using your impressive communication skills between all team members Tackle problems and be a self starter in order to make decisions that benefit your team Maintain a clean and organized office, up to date compliance and partner notification boards as well as accurate files and paperwork Qualifications: 1 year experience in Payroll or Accounting An in-depth understanding of Microsoft Excel The ability to delegate efficiently and handle situations that require you to keep your cool An innate drive to help others succeed, enviable organization, time management and feedback skills The ability to legally work in the USA Apply Now! Earls is an equal opportunity employer. We are committed to a diverse and inclusive workplace, free from discrimination. We believe bringing together people of all backgrounds, experiences, and abilities is essential to our success, and brings us closer to living our purpose to Make Life Awesome. All employment decisions inclusive of recruiting, hiring, compensation, promotions, and terminations are based on qualifications, competencies, and merit, without the consideration of any legally protected ground. Reasonable accommodations are available upon request.

We are hiring a Front Office Manager. Role Responsibilities: The Guest Services Manager/Front Office Manager is responsible for the success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. Displays exemplary performance for staff to follow. Essential Job Functions : Guest Service • Maintains guest service as the driving philosophy of the hotel. • Personally demonstrates a commitment to guest services in responding promptly to guest needs. • Is committed to making every guest satisfied. • Ensures all hotel staff, including new hires, know all components of guest services and are trained to meet standards. • Develops added value customer service programs. • Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance. • Meets or exceeds hotel guest satisfaction measures. • Ensures hotel standards and services contribute to the delivery of consistent guest service. Front Desk Management • Acts as manager on duty for hotel and manages front desk operations. • Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems. • Leads and assists in Revenue Management functions as requested. Actively participates in conference calls with Corporate Management and any calls with brand revenue management centers • Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories and receivables. • Produce accurate financial reports on time. • Works with the General Manager and Sales Manager / DOS to generate new business ideas to increase sales, set up rate codes and input rooming lists Human Resources • Manages human resources functions, including recruiting, selection, orientation, training, performance planning and evaluation, pay and reward programs to maintain a qualified front desk work force. • Maintains a positive, cooperative work environment between staff and management. • Emphasizes employee selection, training and development as a way of doing business. • Ensures all hotel employees know hotel objectives. • Ensures personnel files are accurate and comply with both local and federal laws and regulations. • Administers personnel policies fairly and consistently. • Resolves employee grievances in a fair and timely manner. • Ensures employees understand policies, pay procedures, bonus plans and benefits. • Helps develop management talent by acting as a mentor for direct reports. • Ensures completion of training objectives and development plans. • Monitors and maintains acceptable turnover levels. Safety and Security • Knows local health and safety codes and regulations that apply to the hotel. • Recognizes and corrects potential safety hazards in the hotel, such as broken doors or railings, fire hazards, etc. • Recognizes and corrects potential security problems in the hotel, such as locking doors after hours, etc. • Understands and follows policies and procedures for the hotel's key control system and ensures others follow them. Operations • Maintains physical product standards by managing preventive maintenance programs and by scheduling deep-cleaning activities. • Ensures ongoing staff and employee involvement in preventive maintenance programs. Protects the interests of the hotel during capital projects. • Has acceptable property quality audits. • Periodically inspect rooms, building exterior, parking lot, etc. Here are some reasons our associates like working for us: Benefits: At Concord Hospitality, we offer competitive wages and full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K program, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates. We are associate-focused, meaning that as we make decisions, we think about how these decisions will impact our associates. We realize the importance of work-life balance, we understand that transparency is key, giving back in the communities in which we live, means a great deal to us, and lastly…let's make sure we have FUN! We encourage diversity and belonging and appreciate that we all are different and our differences are what make us great! Concord Hospitality has also earned the recognition of being a GREAT PLACE TO WORK for Millennials and Great Places to Work for Women! We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace

We are hiring a Front Office Manager. Role Responsibilities: The Guest Services Manager/Front Office Manager is responsible for the success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. Displays exemplary performance for staff to follow. Essential Job Functions : Guest Service * Maintains guest service as the driving philosophy of the hotel. * Personally demonstrates a commitment to guest services in responding promptly to guest needs. * Is committed to making every guest satisfied. * Ensures all hotel staff, including new hires, know all components of guest services and are trained to meet standards. * Develops added value customer service programs. * Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance. * Meets or exceeds hotel guest satisfaction measures. * Ensures hotel standards and services contribute to the delivery of consistent guest service. Front Desk Management * Acts as manager on duty for hotel and manages front desk operations. * Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems. * Leads and assists in Revenue Management functions as requested. Actively participates in conference calls with Corporate Management and any calls with brand revenue management centers * Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories and receivables. * Produce accurate financial reports on time. * Works with the General Manager and Sales Manager / DOS to generate new business ideas to increase sales, set up rate codes and input rooming lists Human Resources * Manages human resources functions, including recruiting, selection, orientation, training, performance planning and evaluation, pay and reward programs to maintain a qualified front desk work force. * Maintains a positive, cooperative work environment between staff and management. * Emphasizes employee selection, training and development as a way of doing business. * Ensures all hotel employees know hotel objectives. * Ensures personnel files are accurate and comply with both local and federal laws and regulations. * Administers personnel policies fairly and consistently. * Resolves employee grievances in a fair and timely manner. * Ensures employees understand policies, pay procedures, bonus plans and benefits. * Helps develop management talent by acting as a mentor for direct reports. * Ensures completion of training objectives and development plans. * Monitors and maintains acceptable turnover levels. Safety and Security * Knows local health and safety codes and regulations that apply to the hotel. * Recognizes and corrects potential safety hazards in the hotel, such as broken doors or railings, fire hazards, etc. * Recognizes and corrects potential security problems in the hotel, such as locking doors after hours, etc. * Understands and follows policies and procedures for the hotel's key control system and ensures others follow them. Operations * Maintains physical product standards by managing preventive maintenance programs and by scheduling deep-cleaning activities. * Ensures ongoing staff and employee involvement in preventive maintenance programs. Protects the interests of the hotel during capital projects. * Has acceptable property quality audits. * Periodically inspect rooms, building exterior, parking lot, etc. Here are some reasons our associates like working for us: Benefits: At Concord Hospitality, we offer competitive wages and full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K program, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates. We are associate-focused, meaning that as we make decisions, we think about how these decisions will impact our associates. We realize the importance of work-life balance, we understand that transparency is key, giving back in the communities in which we live, means a great deal to us, and lastly…let's make sure we have FUN! We encourage diversity and belonging and appreciate that we all are different and our differences are what make us great! Concord Hospitality has also earned the recognition of being a GREAT PLACE TO WORK for Millennials and Great Places to Work for Women! We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace

Concord Hospitality is seeking a Front Office Manager to lead our guest services team. This leadership role is responsible for ensuring superior guest satisfaction, upholding product quality standards, and managing front desk operations according to brand standards. The ideal candidate is a hands-on leader who creates a welcoming atmosphere for guests and inspires their team to deliver exceptional service. As a Concord Leader you will be responsible to: · Inspire greatness in your team. · Encourage and support team members to reach their full potential. · Create a work environment that is a Great Place to Work for all. · Lead with integrity, transparency, respect, and professionalism. · Care for your team and their families. Key Responsibilities: • Maintain guest service as the driving philosophy of the hotel, ensuring every guest leaves satisfied • Train, motivate, and empower front desk staff to deliver responsive and professional guest assistance • Oversee all front desk operations, including check-in/check-out, telephone procedures, hotel amenities, and system use • Act as Manager on Duty, supporting hotel-wide operations when required • Partner with the General Manager and Sales team to generate business opportunities, set rate codes, and manage rooming lists • Assist with Revenue Management functions and actively participate in revenue calls with corporate and brand teams • Produce accurate financial reports in a timely manner • Manage HR functions for front desk staff including recruiting, hiring, training, evaluations, and retention efforts • Ensure compliance with personnel policies, labor regulations, health and safety codes, and key control procedures • Conduct property inspections and oversee preventive maintenance and deep-cleaning schedules to maintain product standards • Mentor and develop management talent within the front office team Qualifications: • Proven leadership experience in hotel front office or guest services management • Strong customer service philosophy and ability to foster a guest-first culture • Knowledge of revenue management, financial reporting, and hotel operations • Excellent communication, training, and problem-solving skills • Familiarity with HR best practices and compliance standards Benefits Competitive wages Medical, dental, and vision insurance Life insurance and short/long-term disability options 401(k) with company match Tuition assistance Discounted room rates at Concord-managed hotels Training, development, and career advancement opportunities Why Join Concord? At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity. Built on five cornerstones-Quality, Integrity, Community, Profitability, and FUN!-our associates proudly cheer: “We Are Concord!” We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Concord Hospitality is seeking a Front Office Manager to lead our guest services team. This leadership role is responsible for ensuring superior guest satisfaction, upholding product quality standards, and managing front desk operations according to brand standards. The ideal candidate is a hands-on leader who creates a welcoming atmosphere for guests and inspires their team to deliver exceptional service. As a Concord Leader you will be responsible to: * Inspire greatness in your team. * Encourage and support team members to reach their full potential. * Create a work environment that is a Great Place to Work for all. * Lead with integrity, transparency, respect, and professionalism. * Care for your team and their families. Key Responsibilities: * Maintain guest service as the driving philosophy of the hotel, ensuring every guest leaves satisfied * Train, motivate, and empower front desk staff to deliver responsive and professional guest assistance * Oversee all front desk operations, including check-in/check-out, telephone procedures, hotel amenities, and system use * Act as Manager on Duty, supporting hotel-wide operations when required * Partner with the General Manager and Sales team to generate business opportunities, set rate codes, and manage rooming lists * Assist with Revenue Management functions and actively participate in revenue calls with corporate and brand teams * Produce accurate financial reports in a timely manner * Manage HR functions for front desk staff including recruiting, hiring, training, evaluations, and retention efforts * Ensure compliance with personnel policies, labor regulations, health and safety codes, and key control procedures * Conduct property inspections and oversee preventive maintenance and deep-cleaning schedules to maintain product standards * Mentor and develop management talent within the front office team Qualifications: * Proven leadership experience in hotel front office or guest services management * Strong customer service philosophy and ability to foster a guest-first culture * Knowledge of revenue management, financial reporting, and hotel operations * Excellent communication, training, and problem-solving skills * Familiarity with HR best practices and compliance standards Benefits * Competitive wages * Medical, dental, and vision insurance * Life insurance and short/long-term disability options * 401(k) with company match * Tuition assistance * Discounted room rates at Concord-managed hotels * Training, development, and career advancement opportunities Why Join Concord? At Concord Hospitality, we invest in our associates through training and development at all levels. Our "Associate First" culture supports growth, balance, and diversity. Built on five cornerstones-Quality, Integrity, Community, Profitability, and FUN!-our associates proudly cheer: "We Are Concord!" We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Are you ready to advance your career to the next level? Are you a passionate hospitality professional? How about Hands on, energetic, and honest? Tharaldson wants you! We provide a friendly, professional place to work and have fun, with opportunities for advancement and career growth. A strong company culture inspires staff to achieve the highest service standards in hospitality. Tharaldson has 90 hotels nationwide and will be adding to our hotel portfolio in the next 3 years, providing growth opportunities for our team members! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Option Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid Vacation QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS Performs functions of Guest Service Agent as scheduled by Management Provides training, including safety training, to front office staff as directed by Management Assists in the selection of Guest Service Agents Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards, and reservation cards Corresponds with group and travel agents to answer special requests for rooms and rates Assists with sales and marketing efforts as directed Assigns duties to Guest Service Agents and observes performance to ensure adherence to franchise standards, hotel policies, and established operating procedures Answers inquiries pertaining to hotel policies and services Performs functions of the General Manager in their absence Assists General Manager in conducting staff meetings All other duties as assigned COMPETENCY To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds promptly to requests for service and assistance Interpersonal - Maintains confidentiality Oral Communication - Responds well to questions; Demonstrates group presentation skills Team Work - Contributes to building a positive team spirit Written Communication - Writes clearly and informatively; Able to read and interpret written information Managing People - Makes self available to staff; Continually works to improve supervisory skills Organizational Support - Follows policies and procedures including but not limited to, dress code policies Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent changes, delays, or unexpected events Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time Dependability - Commits to long hours of work when necessary to reach goals Initiative - Asks for and offers help when needed Planning/Organizing - Prioritizes and plans work activities; uses time efficiently Professionalism - Treats others with respect and consideration regardless of their status or position Quality - Demonstrates accuracy and thoroughness; applies feedback to improve performance; Monitors own work to ensure quality; Looks for ways to improve and promote quality Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment free environment Safety & Security - Observes safety and security procedure; Reports potentially unsafe conditions; Uses equipment and materials properly What We Are Looking For: Preferably 1+ year of similar experience in Select Service or Extended Stay properties Brand Experience preferred. Knowledgeable in Inventories, Scheduling, and Ordering. Valid Driver's License. Open Availability. Education Preferred of Associates degree or equivalent from two-year college, or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

REPORTS TO: Hotel Manager, Director of Front Office, Front Office Assistant Manager, Manager on duty. SUPERVISES: Front Desk Agents, Bell/Door staff, and Concierge staff. WORK ENVIRONMENT: Front Desk and Back Office Areas, Guest Rooms and Public Areas. Job involves working: * under variable temperature conditions. * under variable noise levels. * indoors. KEY RELATIONSHIPS: Internal: Staff in Front Desk, Bell/Door, Transportation, Concierge, Reservations, Front Desk Management, Hotel Assistant Managers, Catering & Sales, Food and Beverage, Accounting, Housekeeping, Executive Offices, Security and Engineering. External: Hotel guests/visitors, Tour company representatives, Limousine service personnel, other hotels and vendors/suppliers, and Group Coordinators. QUALIFICATIONS Essential: * High school graduate or equivalent vocational training certificate, some college. * Previous experience in cashiering. * Previous experience in Hotel Management Preferred. * Fluency in English, both verbal and written. * Compute basic arithmetic, including using of percentages. * Ability to: * perform job functions with attention to detail, speed and accuracy. * prioritize and organize. * be a clear thinker, remaining calm and resolving problems using good judgment. * follow directions thoroughly. * understand guests' service needs. * work cohesively with co-workers as part of a team. * work with minimal supervision. * maintain confidentiality of guest information and pertinent hotel data. * ascertain departmental training needs and provide such training. * direct performance of staff and follow up with corrections when needed. * satisfactorily communicate with guests, management and co-workers in a courteous, empathetic and discreet manner. * maintain regular and punctual attendance. * adhere to Peabody grooming standards. * exemplify Peabody Service Excellence. 7. Input and access information in the property management system/computers/point of sales system. 8. Must have proven guest relationS skills. Desirable: * Some college or training in Hospitality Industry. * Ability to communicate in a secondary language. * Previous experience as a Front Desk Supervisor. * Ability to suggestively sell. * Previous guest relations training. * Previous experience in a Preferred Hotel. PHYSICAL ABILITIES Essential: * Remain in stationary position for extended hours throughout work shift. ESSENTIAL JOB FUNCTIONS * Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. * Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. * Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. * Maintain positive guest relations at all times. * Resolve guest complaints, ensuring guest satisfaction. * Monitor and maintain cleanliness, sanitation and organization of assigned work areas. * Maintain complete knowledge at all times of: * * all hotel features/services, hours of operation. * all room types, numbers, layout, decor, appointments and location. * all room rates, special packages and promotions. * daily house count and expected arrivals/departures. * room availability status for any given day. * scheduled in-house group activities, locations and times. * all hotel and departmental policies and procedures. * Access all functions of the computer system. * Ability to follow proper Peabody Hotel phone etiquette. * Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business. * Ensure that current information on rates, packages and promotions is available at the Front Desk and that all staff is knowledgeable regarding such. * Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations. * Ensure that staff members report to work as scheduled. Document any late or absent employees. * Coordinate breaks for staff. * Assign work duties to staff. * Conduct pre-shift meeting with staff and review all information pertinent to the day's business. * Inspect grooming and attire of staff; rectify any deficiencies. * Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel. * Constantly monitor staff performance in all phases of service and job functions; rectify any deficiencies with respective personnel to include Front Desk staff, Bell/Door staff, PBX staff, Reservations staff and Concierge staff. * Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently. * Monitor communication logs and ensure that guest requests are followed up within specified amount of time, according to hotel standards. * Monitor safe deposit box procedures; audit accuracy of cards with proper signatures and ensure availability of keys. * Monitor guest mail and ensure that it is processed according to procedures. * Monitor and ensure that express checkouts are processed through the system. * Monitor the staff's interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel. * Assist staff with their job functions to ensure optimum service to guests. * Observe guest reactions and confer frequently with staff to ensure guest satisfaction. * Assist guests with reports of lost/stolen articles, following hotel policy. * Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations. * Ensure security of guest room access. * Monitor and ensure that all cashiering procedures comply with Accounting policies and standards regarding: * Contracted banks. * Shortages/overages. * Late charges. * Petty cash/paid outs. * Adjustments. * Posting charges. * Making change for guests. * Cashing personal/travelers checks. * Payment methods/processing. * Settling accounts. * Closing reports. * Cashier reports. * Balancing receipts. * Dropping receipts. * Securing banks. * Review previous night's no-shows, verify and ensure billing of such. * Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures. * Assist staff with expediting problem payments. * Anticipate sold-out situations and know how many rooms are overbooked. Handle overbooked or "walked" guests. * Audit surrounding area hotels daily for status of rooms, rates, discount rates and packages. Maintain current list of available locations for walk situations. * Anticipate low occupancy periods and coordinate blocking of rooms with Executive Housekeeper to maximize labor costs, deep cleaning and maintenance of rooms. * Review the arrival report for accuracy and completeness. Check printed registration cards against information on arrival report; rectify any deficiencies with respective personnel. * Ensure that all VIPs are pre-registered according to standards. Monitor VIP arrivals; greet and escort them to their room. * Work closely with Housekeeping management to ensure accurate status of each room, readiness of rooms for check-in and to report guest concerns. * Print special requests report and block according to specifications. * Balance room types daily. * Print credit check report and review status of each account. Follow up on accounts beyond approved credit limits. * Review resumes for arriving groups; organize and coordinate master accounts and check-in/ pre-registration procedures. * Print and review masters for departed groups; check accuracy and distribute to Accounting. * Review flag reports and follow up accordingly. * Coordinate delivery time of amenities with Room Service, ensuring timely delivery. * Review requests for late checkouts and approve according to occupancy. Communicate this information to Housekeeping. * Daily review all out-of-order rooms with respective departments to determine most current status and estimated date for return to room inventory. * Print report on discrepant rooms, research discrepancies and enter current status accordingly. * Complete an inspection of all guest room floors, public areas and restrooms daily and rectify deficiencies with respective departments. * Complete bucket check nightly. * Monitor communication logs and ensure that guest expectations and requests are fulfilled. * Maintain awareness of undesirable persons on hotel premises and escort off property. Contact Security where necessary. * Ensure all closing duties for staff are completed before staff signs out. * Conduct a ____ week formal training program on the required job functions with criterion expected and department orientation with new hires. Conduct ongoing training with existing staff. * Must be effective in handling problems in the workplace, including anticipating, identifying, and solving problems as necessary * Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the particular need. * Ability to type a minimum of 30 words per minute. * Provide feedback to staff members on their performance. Handle disciplinary problems and counsel employees. * Foster and promote a cooperative working climate, maximizing productivity and employee morale. * Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs. * Document pertinent information to the designated department. * Complete all paperwork and closing duties. * Review status of assignments and any follow-up action with on-coming Supervisor. SECONDARY JOB FUNCTIONS * Complete and direct scheduled inventories. * Prepare weekly forecast of revenues and labor costs. * Conduct monthly departmental meetings. * Attend designated meetings. * Interview Front Desk applicants. * Complete departmental filing. * Escort employees to the cashier room and their vehicles during specified hours. * Provide guest room tours. * Assist the Front Desk Manager with preparation of annual forecasts and rooms budget. * Assist in strategizing control of room inventory to maximize revenues. * Follow up on assignments given by Front Desk Manager. STANDARD SPECIFICATIONS Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Marriott Nashville Airport is seeking an energetic, experienced, and hands on Front Office Manager to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Monitors daily status of rooms, rates, discount rates and packages. Maintains current list of available rooms for walk situations. Coordinates blocking of rooms. Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations Ensures recognition of employees is taking place across areas of responsibility. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Ensures staff communicates effectively with the Housekeeping team. Maintains productive relationship with Valet Parking provider. Regularly reviews department budget to meet budgeted wages and general expenses. Checks printed registration cards against information on arrival report and rectifies any discrepancies. Ensures prompt and courteous service to guests. Pre-registers guests according to standards. Completes and monitors employee schedule. Monitors VIP arrivals. Keeps track of rooms to ensure accurate status and readiness for check-in. Hires, coaches and disciplines direct reports. Interacts positively and professionally with guests to resolve issues. Acts as Manager on Duty as required. Works nights, weekends, and holidays as necessary. Perform various other duties as assigned to meet business objectives EDUCATION AND EXPERIENCE Minimum of three (3) years in similar leadership role. (I.E. Front desk supervisor, Assistant Front Office Manager, etc.) Minimum of High School education, post-high school education preferred KNOWLEDGE, SKILLS AND ABILITIES Basic math skills Ability to communicate effectively verbally and in writing Strong leadership skills Ability to exceed expectations of guests and team members Excellent time management skills In-depth knowledge of hotel Front Desk operations *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. *Schulte Companies is an Equal Opportunity Employer.

What you will be doing Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators. Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome. Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

Schulte Companies is seeking an energetic, experienced, and hands on Front Office Manager to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES * Monitors daily status of rooms, rates, discount rates and packages. * Maintains current list of available rooms for walk situations. * Coordinates blocking of rooms. * Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations * Ensures recognition of employees is taking place across areas of responsibility. * Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. * Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. * Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns. * Ensures staff communicates effectively with the Housekeeping team. * Maintains productive relationship with Valet Parking provider. * Regularly reviews department budget to meet budgeted wages and general expenses. * Checks printed registration cards against information on arrival report and rectifies any discrepancies. * Ensures prompt and courteous service to guests. * Pre-registers guests according to standards. * Completes and monitors employee schedule. * Monitors VIP arrivals. * Keeps track of rooms to ensure accurate status and readiness for check-in. * Hires, coaches and disciplines direct reports. * Interacts positively and professionally with guests to resolve issues. * Acts as Manager on Duty as required. * Works nights, weekends, and holidays as necessary. * Perform various other duties as assigned to meet business objectives EDUCATION AND EXPERIENCE * Minimum of three (3) years in similar leadership role. (I.E. Front desk supervisor, Assistant Front Office Manager, etc.) * Minimum of High School education, post-high school education preferred KNOWLEDGE, SKILLS AND ABILITIES * Basic math skills * Ability to communicate effectively verbally and in writing * Strong leadership skills * Ability to exceed expectations of guests and team members * Excellent time management skills * In-depth knowledge of hotel Front Desk operations * The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. * Schulte Companies is an Equal Opportunity Employer.

Marriott Nashville Airport is seeking an energetic, experienced, and hands on Front Office Manager to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES * Monitors daily status of rooms, rates, discount rates and packages. * Maintains current list of available rooms for walk situations. * Coordinates blocking of rooms. * Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations * Ensures recognition of employees is taking place across areas of responsibility. * Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. * Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. * Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns. * Ensures staff communicates effectively with the Housekeeping team. * Maintains productive relationship with Valet Parking provider. * Regularly reviews department budget to meet budgeted wages and general expenses. * Checks printed registration cards against information on arrival report and rectifies any discrepancies. * Ensures prompt and courteous service to guests. * Pre-registers guests according to standards. * Completes and monitors employee schedule. * Monitors VIP arrivals. * Keeps track of rooms to ensure accurate status and readiness for check-in. * Hires, coaches and disciplines direct reports. * Interacts positively and professionally with guests to resolve issues. * Acts as Manager on Duty as required. * Works nights, weekends, and holidays as necessary. * Perform various other duties as assigned to meet business objectives EDUCATION AND EXPERIENCE * Minimum of three (3) years in similar leadership role. (I.E. Front desk supervisor, Assistant Front Office Manager, etc.) * Minimum of High School education, post-high school education preferred KNOWLEDGE, SKILLS AND ABILITIES * Basic math skills * Ability to communicate effectively verbally and in writing * Strong leadership skills * Ability to exceed expectations of guests and team members * Excellent time management skills * In-depth knowledge of hotel Front Desk operations * The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. * Schulte Companies is an Equal Opportunity Employer.

Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. The front office = the heart of every single one of our hotels. It's the team who first greets guests when they step inside our hotel, attends to their every request, and introduces them to the brand. Supervising that team is a big job, because it requires a diverse range of skills, from analytical thinking and problem solving to self-assuredness and an ability to get along with everyone. Not to mention an almost instinctive desire to enhance the stay of every single guest. We're currently seeking an impossibly charismatic Front Office Night Manager. Our dream candidate intimately understands the dynamics of this role and how it greatly impacts the overall guest experience at our hotels. If you feel this role is calling out your name, we'd love to hear from you. About you... Passionate about hotel operations and guest service with a minimum of 3 years' experience working in a Night Management role, preferably within an upper upscale or luxury hotel environment. Advanced knowledgeable of front office operations, a strong leader and a proven track record in guest and team member engagement and financial performance. Excels at communication, both verbal and written. About us... As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.

Southwest Tennessee Community College is a comprehensive, multicultural, public, open-access college. Southwest has four campuses/centers from which it offers over 100 programs and over 20 technical certificate programs. We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools. We invite you to become a part of the Southwest Team! Title: Director - Office of Student Success Employee Classification: Other Professionals Institution: Southwest Tennessee Community College Department: Student Success Campus Location: STCC - Multiple Campus Locations Job Summary The Director of the Office of Student Success provides strategic leadership and oversight for student intervention programs, ensuring alignment with institutional retention and completion goals. This position is responsible for developing, implementing, and evaluating data-driven academic support strategies for first-time freshmen, students on academic probation, and reentry students. The Director supervises all professional staff, manages program effectiveness, and collaborates with multiple departments to enhance student persistence and success. The Director is responsible for budget planning, strategic resource allocation, and institutional reporting on intervention effectiveness. Job Duties * Reports to the Dean of Students and ensures that all intervention programs align with institutional retention and completion goals. * Provides leadership for the Office of Student Success, overseeing all student intervention programs. * Supervises all professional staff, including the Assistant Director, Navigators, Success Coaches, Reentry Coaches, and the Early Alert Manager. * Assigns caseloads to intervention specialists to ensure targeted student support. * Oversees budget planning and resource allocation for intervention programs. * Collaborates with Institutional Research to assess and track intervention effectiveness, retention data, and programmatic impact. * Leads faculty engagement efforts related to early alert submission, intervention strategies, and student support initiatives. * Works with Admissions, K-12 Partnerships, and Workforce Development to implement targeted interventions for dual enrollment students, stop-out students, and students on academic suspension. * Serves as a member of the Quality Enhancement Plan (QEP) implementation team, ensuring OAI's alignment with institutional student success initiatives. * Partners with Financial Aid to coordinate FAFSA completion efforts and Federal Work-Study funding for Peer Mentors. * Coordinates with TN Achieves and First Gen Forward Network to enhance student support initiatives for first-time freshmen and vulnerable student populations. * Ensures program promotion and student engagement efforts in collaboration with the Marketing department. * Leads the development of policies and processes related to academic intervention and student success programming. * Represents the Office of Student Success in institutional strategic planning and enrollment management discussions. * Other duties as assigned. Minimum Qualifications * Master's degree in Higher Education Administration, Administration, Student Affairs, Counseling, Educational Leadership, or a related field. * Three (3) years of progressive experience in student success, academic intervention, retention programming, or student support services. * Supervisory experience managing professional staff in an educational setting. * Experience utilizing data analytics to assess and drive student intervention strategies. * Knowledge of academic policies, probation/suspension procedures, and student success models Preferred Qualifications * Experience with customer relation management systems, student information systems, and relevant enterprise application services (e.g., Slate, Banner, or similar platforms). * Familiarity with best practices in student retention and intervention models, particularly in a community college setting. * Demonstrated experience collaborating across departments to enhance student success outcomes. * Budget management and strategic resource allocation experience. Knowledge, Skills, and Abilities * Strong leadership, problem-solving, and decision-making skills. * Ability to analyze student success data and use findings to inform intervention strategies. * Excellent interpersonal and communication skills to engage with multipe stakeholders. * Comprehensive understanding of academic policies, probation/suspension processes, and retention initiatives. * Proficiency in CRM, SIS, and LMS platforms (e.g., Slate, Banner, Brightspace D2L). * Ability to foster cross-departmental collaboration to ensure wraparound student support. * Ability to develop, implement, and assess strategic plans to enhance student persistence and completion rates. The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview. First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position. In order to be considered for the position, the following items must be uploaded: * Resume * Cover letter * Unofficial Transcripts A summary of our benefits can be found below: ***************************************************** Incomplete applications will not be considered. The TBR does not discriminate on the basis of race, color, religion, creed, ethnicity, or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities. The following person has been designated to handle inquiries regarding nondiscrimination policies: LeVetta Hudson, Vice President of People & Culture, *********************, 737 Union Ave, Memphis, TN 38103, ************. See the full non-discrimination policy.

Hospitality Starts Here: Welcome to The Indigo Road Hospitality Group (IRHG), where hospitality is more than a job; it's a family, a lifestyle, and an exciting journey. We believe that by taking care of you, you'll best take care of our guests. It's working. In addition to generous benefits and job openings across 30+ locations, we have internal growth opportunities for everyone who wants it. But most of all, we have heart! Why Us: Founded in 2009 by Steve Palmer, IRHG sets itself apart in the industry by fostering an environment where our people come first. We want to meet you. Come join us in our mission to change the hospitality industry, forever. The Role: Our hotel team is seeking an energetic and experienced Front Office Manager to oversee and manage our Front Office and Housekeeping Departments. This individual will be responsible for working with other department heads to manage day-to-day rooms operations in keeping with Indigo Road standards. Directly responsible for guest satisfaction and driving continuous improvement processes in each department and hotel wide. Assesses hotel operational needs, proactively plans, and prepares for exceptional guest service, reviews operational excellence requirements with department heads and implements/evaluates programs for continued success. This team member will participate in total hotel management activities as a member of the Hotel Management Team. What we will ask of you: * Directs hotel actions for improving team member satisfaction, increasing cleanliness and service levels, and maximizing profitability. * Ensures the hotel implementation and compliance of Indigo Road policies and procedures as well as brand standards. * Leads team members and other managers and supervisors to ensure team member satisfaction, guest service, and financial and quality goals are met or exceeded. * Speaks with and responds to guests regarding service challenges. * Provides leadership, guidance and assistance relating to the annual Budget, including expenses to manage and operate rooms and property operations and maintenance departments. * Directs preparation of reports pertaining to the annual hotel Budget and Business Planning process. * Plans, organizes, chairs, and/or participates in various hotel meetings such as Staff/Leaders, Management, Departmental, Focus Groups, etc. * Analyze Department structure as it relates to operational effectiveness. * Develops skills and abilities of direct reports. * Assist General Manager in monitoring high potential team members and ensure their growth as leaders within the company. * 3+ years of experience in similar position. Requirements for Success: * Minimum 4+ years of hotel management experience * Highly energetic and motivated individual * Must have strong leadership and communication skills * Ability to build relationships, motivate and manage others * Strong problem-solving skills * Excellent verbal and written communication skills * Ability to work in a fast-paced, high pressure environment * Ability to shift and manage multiple priorities * Strong interpersonal skills * Must be at least 21 years of age * Must be able to work days, nights, weekends and holidays * Ability to model and act in accordance with The Indigo Road guiding principles and values Benefits: * Competitive Compensation: Competitive base pay, performance-based bonuses (paid quarterly), and PTO benefits after 90 days. * Health & Wellness: Comprehensive health insurance coverage, including medical, dental, vision, and more. * Financial Planning: Access to a 401K plan with a 50% match on your first 6% investment, along with Roth options. * Home Loan Program: We offer a zero-interest housing loan program to help you achieve your dream of home ownership. * Employee Discounts: Enjoy discounts at our 15 restaurant concepts and growing boutique hotels division. * Family Time: Benefit from 4 weeks of PTO for maternity/paternity leave. The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. The Indigo Road Hospitality Group is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.

Job DescriptionDescription: For over 175 years, Chetola Resort has offered guests a timeless mountain escape in the heart of the Blue Ridge Mountains. Serving as the gateway to beautiful Blowing Rock, North Carolina, Chetola is a luxury destination where refined hospitality meets immersive outdoor experiences-from award-winning dining and spa indulgence to Orvis -endorsed fly fishing and family-friendly recreation. Under new ownership, Chetola is entering an exciting chapter rooted in thoughtful renewal, authentic elegance, and exceptional guest service. With an affluent, year-round clientele, we are committed to delivering warm, memorable experiences through genuine care and operational excellence. THE ROLE Chetola Resort is seeking a service-driven, detail-oriented Front Office Assistant Manager to help lead and train the Front Office team as we align our operations with Forbes Travel Guide service standards, elevating every moment of the guest journey-from pre-arrival to departure-through precision, personalization, and genuine care. This is a visible, hands-on leadership role with a strong emphasis on coaching, training, and developing Front Office associates to consistently deliver elevated, Forbes-aligned service. Working closely with the Front Office Manager and Rooms leadership, the Front Office Assistant Manager ensures service standards are clearly taught, regularly reinforced, and consistently executed across all guest-facing touchpoints. Serving as a daily culture carrier and on-the-floor trainer, this role helps build confidence, capability, and professionalism within the Front Office team-ensuring associates understand not just what to do, but why it matters in creating memorable guest experiences. WHAT YOU'LL DO Training, Coaching & Development Lead daily, shift-based coaching for Front Office associates, reinforcing Forbes service behaviors and standards Train associates on guest arrival and departure, phone etiquette, personalization, service recovery, and professional presence Model elevated service behaviors and provide real-time feedback and course correction during live service Train and coach associates on effective use of hospitality systems, including PMS, POS, phone systems, and digital guest communication tools Reinforce accuracy in data entry, reservation management, folio handling, and documentation of guest preferences to support seamless service Support onboarding and ongoing development using SOPs, service standards, and role-specific expectations Partner with Front Office and Rooms leadership to identify skill gaps and implement targeted training plans Mentor high-potential associates to support leadership development and succession planning Forbes-Aligned Guest Service Leadership Ensure team execution of Forbes standards related to Arrival, Departure, Guest Service, and Public Areas Coach associates on personalization, anticipatory service, professional language, calm efficiency, and effective use of systems during guest interactions Observe guest interactions and provide immediate, in-the-moment coaching to elevate service quality and consistency Be empowered to lead and resolve guest concerns directly, addressing issues quickly, calmly, and with ownership, while exercising sound judgment on when escalation is needed to maintain guest confidence and trust Model effective service recovery techniques for the team, reinforcing accountability, empathy, and solution-oriented thinking Front Office Operations Provide day-to-day oversight and hands-on support across Front Desk, Concierge, and Night Audit operations, with a strong focus on guest issue resolution, clear communication, consistent phone coverage, and system accuracy Coach and hold the team accountable for answering phones promptly, using professional and gracious language, and managing calls efficiently without unnecessary holds or transfers Serve as Manager on Duty as scheduled, acting as the on-site authority for guest resolution, service decisions, and operational continuity Assist with scheduling, coverage, and shift readiness, ensuring the Front Office team is prepared to deliver consistent, elevated service Ensure accuracy across reservations, room assignments, folios, billing, key control, and system notes Communication & Cross-Departmental Training Train Front Office associates on effective cross-department communication and handoffs Reinforce expectations that guest requests are communicated clearly and followed through without repetition Partner with Housekeeping, Engineering, Food & Beverage, Short-Term Rentals, and resort amenities (including the Spa, Fly Fishing and Sporting Reserve) to ensure seamless, well-coordinated guest service across all touchpoints Administrative & Quality Oversight Support audits, cash handling, and reporting accuracy Review guest feedback and service trends to inform training priorities Help develop and maintain training materials, SOPs, and service documentation Requirements: ATTENTION TO DETAIL IN ACTION At Chetola, the Front Office sets the tone for the entire guest experience-and training, empowered decision-making, confident communication, and strong technical execution are how excellence becomes consistent. As Front Office Assistant Manager, your leadership ensures: Service standards are taught, not assumed: Associates clearly understand and consistently apply Forbes expectations for language, posture, eye contact, timing, personalization, and professional phone etiquette. Training happens in real time: Coaching occurs on the floor, during live guest interactions and phone calls-not just in classrooms or manuals. Technology supports service, not slows it: Reservations, folios, room assignments, notes, and guest preferences are entered accurately and consistently across systems to ensure seamless service and communication. Consistency across shifts: Morning, evening, weekend, and peak periods all reflect the same level of polish, responsiveness, and service confidence. Personalization is documented and delivered: Guest preferences, special occasions, and service notes are properly captured in the Property Management System (PMS) and used thoughtfully to personalize future interactions. Guest resolution is handled with ownership: Team members are coached to take responsibility for guest concerns, while you confidently step in to resolve issues directly when needed, modeling calm, thoughtful service recovery. Mistakes become learning moments: Errors-whether service- or system-related-are corrected discreetly with explanation, follow-up, and reinforcement-not blame. Confidence is built through repetition: Training focuses on repeated practice of service behaviors, phone skills, and system workflows until they become second nature. Leaders are developed: High-potential associates are trained not only in service leadership but also in system fluency and operational decision-making. ABOUT YOU A hospitality leader who loves teaching, coaching, and developing others Calm, confident, and trusted to handle guest concerns directly with professionalism and sound judgment Highly observant and skilled at giving clear, constructive, in-the-moment feedback Comfortable modeling service behaviors, guest resolution techniques, and professional communication standards Detail-driven with a passion for elevated service and operational consistency Energized by building team confidence, capability, and accountability REQUIREMENTS Minimum 3 years of progressive management or supervisory experience in hospitality or resort operations, preferably in guest-facing environments Prior experience in a hotel, resort, or luxury service environment strongly preferred Technically proficient and comfortable navigating hospitality systems (including property management systems, point-of-sale platforms, and Google Workspace), using technology to enhance-not hinder-the guest experience Demonstrated ability to train, coach, and develop teams, including during live service situations Proven strength in guest service, communication, and service recovery Strong understanding of Front Office operations, guest service standards, and team leadership Ability to work a flexible schedule including evenings, weekends, and holidays Bachelor's degree in Hospitality Management or a related field preferred WHY CHETOLA One of the largest private employers in the county with a dynamic work setting and strong potential for career growth Join a dedicated and growing team shaping the next era of a beloved mountain resort Contribute meaningfully to a culture rooted in connection, craftsmanship, and care Competitive salary Comprehensive benefits offered to full-time eligible employees, including health, dental, vision, and supplemental benefits as well as PTO, and on-property perks. Chetola Resort is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

Full-time Description For over 175 years, Chetola Resort has offered guests a timeless mountain escape in the heart of the Blue Ridge Mountains. Serving as the gateway to beautiful Blowing Rock, North Carolina, Chetola is a luxury destination where refined hospitality meets immersive outdoor experiences-from award-winning dining and spa indulgence to Orvis -endorsed fly fishing and family-friendly recreation. Under new ownership, Chetola is entering an exciting chapter rooted in thoughtful renewal, authentic elegance, and exceptional guest service. With an affluent, year-round clientele, we are committed to delivering warm, memorable experiences through genuine care and operational excellence. THE ROLE Chetola Resort is seeking a service-driven, detail-oriented Front Office Assistant Manager to help lead and train the Front Office team as we align our operations with Forbes Travel Guide service standards, elevating every moment of the guest journey-from pre-arrival to departure-through precision, personalization, and genuine care. This is a visible, hands-on leadership role with a strong emphasis on coaching, training, and developing Front Office associates to consistently deliver elevated, Forbes-aligned service. Working closely with the Front Office Manager and Rooms leadership, the Front Office Assistant Manager ensures service standards are clearly taught, regularly reinforced, and consistently executed across all guest-facing touchpoints. Serving as a daily culture carrier and on-the-floor trainer, this role helps build confidence, capability, and professionalism within the Front Office team-ensuring associates understand not just what to do, but why it matters in creating memorable guest experiences. WHAT YOU'LL DO Training, Coaching & Development Lead daily, shift-based coaching for Front Office associates, reinforcing Forbes service behaviors and standards Train associates on guest arrival and departure, phone etiquette, personalization, service recovery, and professional presence Model elevated service behaviors and provide real-time feedback and course correction during live service Train and coach associates on effective use of hospitality systems, including PMS, POS, phone systems, and digital guest communication tools Reinforce accuracy in data entry, reservation management, folio handling, and documentation of guest preferences to support seamless service Support onboarding and ongoing development using SOPs, service standards, and role-specific expectations Partner with Front Office and Rooms leadership to identify skill gaps and implement targeted training plans Mentor high-potential associates to support leadership development and succession planning Forbes-Aligned Guest Service Leadership Ensure team execution of Forbes standards related to Arrival, Departure, Guest Service, and Public Areas Coach associates on personalization, anticipatory service, professional language, calm efficiency, and effective use of systems during guest interactions Observe guest interactions and provide immediate, in-the-moment coaching to elevate service quality and consistency Be empowered to lead and resolve guest concerns directly, addressing issues quickly, calmly, and with ownership, while exercising sound judgment on when escalation is needed to maintain guest confidence and trust Model effective service recovery techniques for the team, reinforcing accountability, empathy, and solution-oriented thinking Front Office Operations Provide day-to-day oversight and hands-on support across Front Desk, Concierge, and Night Audit operations, with a strong focus on guest issue resolution, clear communication, consistent phone coverage, and system accuracy Coach and hold the team accountable for answering phones promptly, using professional and gracious language, and managing calls efficiently without unnecessary holds or transfers Serve as Manager on Duty as scheduled, acting as the on-site authority for guest resolution, service decisions, and operational continuity Assist with scheduling, coverage, and shift readiness, ensuring the Front Office team is prepared to deliver consistent, elevated service Ensure accuracy across reservations, room assignments, folios, billing, key control, and system notes Communication & Cross-Departmental Training Train Front Office associates on effective cross-department communication and handoffs Reinforce expectations that guest requests are communicated clearly and followed through without repetition Partner with Housekeeping, Engineering, Food & Beverage, Short-Term Rentals, and resort amenities (including the Spa, Fly Fishing and Sporting Reserve) to ensure seamless, well-coordinated guest service across all touchpoints Administrative & Quality Oversight Support audits, cash handling, and reporting accuracy Review guest feedback and service trends to inform training priorities Help develop and maintain training materials, SOPs, and service documentation Requirements ATTENTION TO DETAIL IN ACTION At Chetola, the Front Office sets the tone for the entire guest experience-and training, empowered decision-making, confident communication, and strong technical execution are how excellence becomes consistent. As Front Office Assistant Manager, your leadership ensures: Service standards are taught, not assumed: Associates clearly understand and consistently apply Forbes expectations for language, posture, eye contact, timing, personalization, and professional phone etiquette. Training happens in real time: Coaching occurs on the floor, during live guest interactions and phone calls-not just in classrooms or manuals. Technology supports service, not slows it: Reservations, folios, room assignments, notes, and guest preferences are entered accurately and consistently across systems to ensure seamless service and communication. Consistency across shifts: Morning, evening, weekend, and peak periods all reflect the same level of polish, responsiveness, and service confidence. Personalization is documented and delivered: Guest preferences, special occasions, and service notes are properly captured in the Property Management System (PMS) and used thoughtfully to personalize future interactions. Guest resolution is handled with ownership: Team members are coached to take responsibility for guest concerns, while you confidently step in to resolve issues directly when needed, modeling calm, thoughtful service recovery. Mistakes become learning moments: Errors-whether service- or system-related-are corrected discreetly with explanation, follow-up, and reinforcement-not blame. Confidence is built through repetition: Training focuses on repeated practice of service behaviors, phone skills, and system workflows until they become second nature. Leaders are developed: High-potential associates are trained not only in service leadership but also in system fluency and operational decision-making. ABOUT YOU A hospitality leader who loves teaching, coaching, and developing others Calm, confident, and trusted to handle guest concerns directly with professionalism and sound judgment Highly observant and skilled at giving clear, constructive, in-the-moment feedback Comfortable modeling service behaviors, guest resolution techniques, and professional communication standards Detail-driven with a passion for elevated service and operational consistency Energized by building team confidence, capability, and accountability REQUIREMENTS Minimum 3 years of progressive management or supervisory experience in hospitality or resort operations, preferably in guest-facing environments Prior experience in a hotel, resort, or luxury service environment strongly preferred Technically proficient and comfortable navigating hospitality systems (including property management systems, point-of-sale platforms, and Google Workspace), using technology to enhance-not hinder-the guest experience Demonstrated ability to train, coach, and develop teams, including during live service situations Proven strength in guest service, communication, and service recovery Strong understanding of Front Office operations, guest service standards, and team leadership Ability to work a flexible schedule including evenings, weekends, and holidays Bachelor's degree in Hospitality Management or a related field preferred WHY CHETOLA One of the largest private employers in the county with a dynamic work setting and strong potential for career growth Join a dedicated and growing team shaping the next era of a beloved mountain resort Contribute meaningfully to a culture rooted in connection, craftsmanship, and care Competitive salary Comprehensive benefits offered to full-time eligible employees, including health, dental, vision, and supplemental benefits as well as PTO, and on-property perks. Chetola Resort is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

Schulte Companies is seeking an energetic, experienced, and hands on Front Office Supervisor to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Provide the highest quality of service to the guest at all times. Anticipate and exceed guest expectations. Assign specific duties to staff for efficient operation of department. Assist in training new associates and cross-training existing associates. Assist in interviewing and hiring new associates for the department. Promote teamwork and associate morale. Treat people with respect. Recognize associate successes. Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Assist Emergency Response Team as necessary. Know location and use of fire extinguishers. Monitors daily status of rooms, rates, discount rates and packages. Maintains current list of available rooms for walk situations. Coordinates blocking of rooms. Checks printed registration cards against information on arrival report and rectifies any discrepancies. Ensures prompt and courteous service to guests. Pre-registers guests according to standards. Completes and monitors employee schedule. Monitors VIP arrivals. Notify Maintenance Department of any maintenance issues. Keeps track of rooms to ensure accurate status and readiness for check-in. Hires, coaches and disciplines direct reports Interacts positively and professionally with guests to resolve issues. Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act. Promote a harassment free work environment. Acts as Manager on Duty as required. Work nights, weekends, and holidays as necessary. Perform various other duties as assigned to meet business objectives EDUCATION AND EXPERIENCE In-depth knowledge of hotel Front Desk operations Basic math skills Ability to communicate effectively verbally and in writing Strong leadership skills Ability to exceed expectations of guests and team members Excellent time management skills KNOWLEDGE, SKILLS AND ABILITIES Ability to multi-task Team player Ability to exceed expectations of guests *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. This position is tipped eligible. Specific compensation and benefit details will be discussed during the interview process.

Job Description Business Office Manager Facility: River of Life Care Center - Servants of Many, Believers of One River of Life Care Center is a faith-based skilled nursing community providing post-acute rehabilitation, complex clinical care, and long-term support. We offer competitive wages and are committed to fostering a workplace where growth, teamwork, and patient-centered care are at the forefront. At the end of each day, knowing that you've made a meaningful impact in the lives of our residents will be your greatest reward. Why Choose River of Life Care Center? Employee Focus: We foster a positive culture where employees feel valued, trusted, and have opportunities for growth. Employee Recognition: Regular acknowledgement and celebration of individual and team achievements. Career Development: Opportunities for learning, training, and advancement to help you grow professionally. Key Benefit Package Options? Medical Benefits: Affordable medical insurance options through Anthem Blue Cross Blue Shield. Additional Healthcare Benefits: Dental, vision, and prescription drug insurance options via leading insurance providers. Flexible Pay Options: Get paid daily, weekly, or bi-weekly through UKG Wallet. Benefits Concierge: Internal company assistance in understanding and utilizing your benefit options. Pet Insurance: Three options available Education Assistance: Tuition reimbursement and student loan repayment options. Retirement Savings with 401K. HSA and FSA options Unlimited Referral Bonuses. We invite you to apply and be part of a team that truly values your contribution!! Summary:The Business Office Manager (BOM) is responsible for managing all functions of the business office, including the Medicaid Application process, billing, collections, resident trust, and collaboration with our Centralized Billing Office.Education/Experience: High School Diploma and Must possess a minimum of one (1) year experience in a Skilled Nursing Facility business office setting with specific billing/collecting and patient trust accounting experience. Prior supervisor experience in a business office setting preferred. Job Functions: Supervises the Business Office staff, including the Receptionist, the Assistant BOM (if applicable) and any other staff in the Nursing center business office. This position works closely with the Administrator, Central Billing Office, Regional Business Office Manager and Regional Director of Operations. Responsible for the supervision, hiring and training of the business office staff. Responsible for all aspects of the resident trust accounting system, including security of patient funds. Oversees the patient billing system to ensure accuracy of census, patient account billing information, including coordination with other departments as necessary. Responsible for all patient related accounts receivable balances including Medicare, Medicaid, Insurance, Private and Other Payers to ensure timely billing and collections. Responsible for ensuring collections of balances due from residents while in the facility. Manages the Medicaid pending application and conversion process to ensure timely resolution. Responsible for month-end closing of billing system in accordance with company policy and timelines. Ensures patient bills and collection letters are processed accurately and timely. Communicates with Central Billing Office with additional billing information to clear claim edits and rejections. Coordinate responses to various audit requests. All other duties as assigned. Knowledge/Skills/Abilities: Point Click Care (PCC) billing system experience preferred. National Data Care Resident Funds Management System (RFMS) experience preferred. Experience using Excel, Power point, and Word. Ability to read, analyze and interpret complex documents. Ability to respond effectively to sensitive inquiries and complaints.