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We're looking for a GVP, Renewals - United States This role is Remote, United States Job Title : GVP, Renewals, Digital Strategy & SMB The GVP, Renewals, Digital Strategy & SMB is a senior leader responsible for driving customer retention, revenue growth, and operational excellence across all renewal motions. This role oversees a team managing Strategic, High Value, Growth, Digital, and SMB segments, with a strong emphasis on digital engagement, automation, and scalable processes to maximize Gross Renewal Rate (GRR) and Net Revenue Retention (NRR). In addition to core renewals leadership, this GVP will own the digital renewals strategy-leveraging technology, data, and automation to deliver a frictionless customer experience and optimize efficiency. The role also includes oversight of an SMB-focused team executing high-volume inbound and outbound motions, uncovering expansion opportunities, and driving net-new revenue within the install base. This is a highly strategic role requiring a blend of executive leadership, operational rigor, and innovation to transform renewals into a growth engine. Key Responsibilities: * Strategic Leadership: o Define and execute the AMER renewals strategy across Strategic, High Value, Growth, Digital and SMB segments. o Develop a digital-first approach to renewals, leveraging automation, AI, and self-service tools to scale efficiently. o Partner with Sales, Customer Success, and Operations to align retention and growth objectives. * Team Management & Development: o Lead and grow a high-performing team to include RVP, Managers and Renewal Representatives. o Foster a culture of accountability, performance, and continuous improvement. o Implement career development programs and succession planning for leadership roles. * Revenue & Performance Management: o Own GRR and NRR targets for AMER; deliver accurate forecasting and reporting. o Drive operational excellence through standardized processes, playbooks, and KPIs. o Identify and execute upsell and cross-sell opportunities within the renewal cycle. * Digital Transformation: o Build and scale digital engagement programs for SMB and mid-market customers. o Implement tools and workflows for automated renewals, proactive outreach, and predictive analytics. o Partner with Product and Marketing to enhance digital customer journeys. * Cross-Functional Collaboration: o Align with Finance on forecasting and revenue recognition. o Work closely with Customer Success to ensure seamless handoffs and retention strategies. o Collaborate with Operations to optimize systems and reporting infrastructure. Qualifications: * 10+ years in SaaS or subscription-based businesses, with at least 5 years in senior leadership roles. * Proven success leading renewals or customer success organizations with measurable impact on GRR and NRR. * Experience implementing digital engagement strategies and automation at scale. * Strong operational background with expertise in forecasting, pipeline management, and revenue operations. * Exceptional leadership, communication, and change management skills. * Familiarity with Strategic and SMB segments and the nuances of each motion. Preferred Experience: * Background in high-growth SaaS environments. * Knowledge of AI-driven customer engagement and digital transformation initiatives. * Experience managing hybrid teams (digital + human-led) across multiple geographies. Our Culture: Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now - is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone - anywhere - to learn, grow and advance. To be better tomorrow than they are today. Who We Are: Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today. Total Rewards: At Cornerstone, we are dedicated to inspiring excellence and pushing boundaries in everything we do. Our compensation strategy is based on three fundamental principles: equitable pay, market-driven research, and skill-based appraisals. As part of our mission to share success and empower individuals to thrive in an ever-changing world, the listed salary range is just one element of Cornerstone's comprehensive compensation package. This compensation package may also include annual bonuses, short- and program-specific awards depending on the role, and a comprehensive benefit offering. The disclosed salary range reflects the geographic differential based on the location of the position if applicable. The starting salary for the successful applicant will depend on several job-related factors, including education, training, experience, certifications, location, business needs, and market demands. This range is based on a full-time position and may be adjusted in the future. Join us in shaping the future of work - tomorrow, together. Experience flexibility and empowerment in your career at Cornerstone. The BASE salary range for this position is: 180800 - 289300 USD. Check us out on LinkedIn, Comparably, Glassdoor, and Facebook! Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at **************** or ***************. Read the EEO is the Law poster here, and the supplementary poster here Read the Read the Pay Transparency Nondiscrimination Provision poster here

ABOUT THE ROLE: At Accela, our Customer Success Managers are essential to building lasting relationships with our customers and ensuring they achieve their strategic goals through our innovative solutions. As a Customer Success Manager (CSM), you will work closely with our customers to develop comprehensive Strategic Accounts Plans that align with their long-term objectives. You will be responsible for monitoring customer health, driving product adoption, onboarding, ensuring customer satisfaction, and facilitating customer loyalty. This role offers a unique opportunity to collaborate with various internal teams, leverage CSM and Gov Tech industry best practices, and significantly impact our customers' success. Accela provides a robust cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. Our customers are government agencies looking to improve citizen engagement, streamline processes, and enhance service delivery. By leveraging our platform, they can do more with less, providing consistent and convenient services to the public. Our Customer Success approach is built on establishing clear customer goals, driving adoption, ensuring value realization, fostering customer advocacy, managing relationships proactively, anticipating and solving potential issues, and continuously improving our strategies. By incorporating these principles, you will help create a seamless and valuable experience for our customers in the Gov Tech industry. SPECIFIC RESPONSIBILITIES: • Develop and execute detailed customer health plans that align with strategic goals. • Conduct regular customer health assessments and proactively address potential issues. • Lead on-site and virtual business reviews with key stakeholders, including CIO and business development and planning executives • Maintain regular, proactive communication with customers to provide updates, gather feedback, and address concerns. • Collaborate closely with sales, services, and product teams to deliver a cohesive customer experience and establish a seamless feedback loop. • Drive product adoption and ensure customers realize the full value of our solutions. • Advocate for customer needs within the organization, ensuring their feedback informs product and development decisions. • Identify opportunities for account growth through customer success-qualified leads. • Implement and share best practices from the Gov Tech industry to optimize customer workflows and processes. • Manage escalations effectively to ensure timely resolution of challenges. • Maximize customer success by helping them identify and measure key results and business outcomes. • Enhance customer experience by clearly defining ownership and managing key Customer Moments of Truth across Accela. • Analyze and effectively communicate data stories that drive success for Accela and the customer through various reporting platforms. • Help reduce churn through value attainment. • Understands account segmentation models and delivers results to an extensive portfolio of businesses. • 10-20% of travel will be required. REQUIRED QUALIFICATIONS: • Bachelor's degree in a relevant field or equivalent work experience. • 3+ years of experience in SaaS customer success, account management, or a related field. • Data Analytics expert with strong Excel knowledge and a data analysis mindset. • Technical skills in understanding workflows, scripting, troubleshooting, and learning complex product configurations. • 2+ years of experience utilizing Gainsight daily for account health, planning, and health insights. • Proven ability to develop and execute customer success strategies and plans. • Strong data analysis skills to monitor and interpret customer health and engagement metrics. • Excellent communication and presentation skills. • Demonstrated ability to collaborate with cross-functional teams. • Proactive problem-solving skills and a customer-centric mindset. • Ability to manage multiple customer accounts and prioritize tasks effectively. • Experience with customer success tools, methodologies, and technologies. DESIRED QUALIFICATIONS: • Experience in Gov Tech Customer Success. • Presentation Advantage Certification. • Knowledge of the Accela Civic Platform and its applications. • Familiarity with the concepts of customer results and success strategies. • Gainsight CSM Certification. • Ability to thrive in a dynamic, fast-paced environment. COMPENSATION AND WELL-BEING The annual base salary range for this full-time position is $75,000 - $100,000 (less applicable taxes). The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this position is eligible for an annual commissions target. Accela's U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits. ABOUT ACCELA For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela's SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future. OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone. Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation. #LI-MS1

Your work days are brighter here. We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too. About the Team Join an exciting team charting a new path where you will be a leading advocate for customer loyalty. This will involve supporting proactive engagements to accelerate product adoption & optimization, strengthening relationships to improve overall customer health, driving revenue retention and building future product pipeline. About the Role We are seeking a passionate and driven Solution Consultant to join our HCM Customer Engagement & Renewals team. In this role, you will serve as a trusted advisor to our existing customers, helping them improve the value of their investment in Workday's products. Your primary focus will be on customer retention by driving product adoption and finding opportunities to expand product usage. This role requires a deep understanding of our product suite, excellent discovery and presentation skills, and a consultative approach to customer engagements. This role will engage with varying levels within the customer organization and lead strategic conversations regarding aligning Workday product to business outcomes. Responsibilities include: Drive Product Adoption: Conduct product demonstrations and workshops to showcase the value and benefits of underutilized products to drive increased feature adoption. Identify and address any roadblocks hindering product adoption. Work with CX and Services to develop tailored adoption plans to guide customers through successful deployment. Build Customer Relationships: Establish and maintain strong relationships with key customer team members. Serve as a trusted advisor, providing guidance and support on product-related inquiries and innovation. Understand customer needs and challenges to recommend relevant solutions. Gather customer feedback and share insights with product development teams. Identify Product Expansion & Value Realization Opportunities: Analyze customer data and usage patterns to find opportunities for upselling and cross-selling. May collaborate with Sales teams & Solution Consulting teams to develop product expansion strategies. Stay informed about new product releases and features to identify potential use cases for existing customers. * Ability to travel up to 50% across the US. About You Basic Qualifications : Principal Solution Consultant: 5+ years of Workday Solution Consulting Experience or Product Experience in a Customer Facing Role 5+ Workday product knowledge across the HCM suite. Sr. Solution Consultant: 3+ years of Workday Solution Consulting Experience or Product Experience in a Customer Facing Role 3+ Workday product knowledge across the HCM suite. Other Qualifications: Customer Focus: A passion for customer success and a strong commitment to delivering exceptional service. Communication Skills: Excellent written and verbal communication skills, with the ability to explain complex concepts clearly and concisely. Discovery Skills: Experience in leading open-ended conversations to uncover opportunity without pre-determined prompts. Presentation Skills: Confident and engaging presentation style, with the ability to tailor presentations to different audiences. Problem-Solving Skills: Strong analytical and problem-solving skills, and effectively identify and addressing customer challenges. Collaboration: Ability to work effectively with cross-functional teams, including sales, value and product development. Industry: Understanding of industry best practices and trends Customer Success: Familiarity with existing Workday Success Plans and other CX motions Posting End Date: The application deadline for this role is the same as the posting end date stated. 12/31/2025 Workday Pay Transparency Statement The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here. Primary Location: USA.CA.Home Office Primary Location Base Pay Range: $126,000 USD - $189,000 USD Additional US Location(s) Base Pay Range: $126,000 USD - $189,000 USD Additional Considerations: If performed in Colorado, the pay range for this job is $126,000 USD - $189,000 USD based on min and max pay range for that role if performed in CO. The application deadline for this role is the same as the posting end date stated as below: 12/31/2025 Our Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records. Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process! At Workday, we value our candidates' privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.

Your work days are brighter here. We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too. About the Team Workmates pride themselves on winning while having fun! That means supporting each other while driving accountability for amazing results and performance. This team is no different. Everything we do inspires a brighter work day for all. The Enterprise Sales team at Workday helps the company to continue to grow by balancing integrity and innovation, ensuring Workmates have the environment to bring their best self, and get better by pushing and developing themselves and the Workmates around them. About the Role Here at Workday, our Account Executives are key players in our Field Sales Operations organization. With a net new revenue focus, they are the fuel for Workday's new customer growth. This fantastic team of hardworking professionals play a key role in guiding new customers on a journey that can see them leave the limitations of legacy platforms behind and move forward with a new class of enterprise management cloud. As a team, we believe that partnering with our customers to craft relevant solutions that deliver long lasting value is super important. We want to make sure that our customers are positively satisfied from day one and forever ongoing. In this role, you will: Develop strategy for prioritizing, targeting, and closing key opportunities in assigned territory Performs account planning for assigned accounts, coordinating with pre-sales and other resources to ensure strategic alignment Initiate and support sales of Workday solutions within Large Enterprise prospects and shares Workday value proposition Be responsible for developing relationships with net new customers with a focus on deal management and connecting customers with Workday solutions, particularly core financials Negotiate deals with a variety of C-Suite Executives to close opportunities Maintain accurate and timely customer/prospect, pipeline, and service forecast data About You Basic Qualifications: •4+ years of experience selling SaaS/Cloud based ERP / HCM / Financial / Planning / or Analytics solutions to C-levels from a field sales position. •4+ years experience collaborating with internal teams (pre-sales, value, inside sales) to achieve quota and run multiple deals at once •4+ years experience with managing longer deal cycles, including prospecting for a portion of opportunities Other Qualifications: •Preferred experience selling into State and local govenement •Proven experience understanding the strategic competitive landscape of the industry by staying up to date with trends and customer needs so you can effectively position Workday solutions within accounts •Able to quickly establish trust with key stakeholders •Prior experience with partnering with internal team members on account strategies for short and long term prospecting and territory management •Excellent verbal and written communication skills Workday Pay Transparency Statement The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here. Primary Location: USA.OH.Home Office Primary Location Base Pay Range: $146,900 USD - $179,500 USD Additional US Location(s) Base Pay Range: $146,900 USD - $179,500 USD Our Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records. Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process! At Workday, we value our candidates' privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.

ABOUT THE ROLE Accela is seeking a proactive and business-minded Legal Director to support our growing sales and services teams. Reporting to the Chief Legal Officer, this role will serve as a key legal advisor on commercial transactions and revenue-generating activities. The ideal candidate will bring deep experience in negotiating complex SaaS and services agreements, particularly in the public sector, and will thrive in a fast-paced, collaborative environment. This is a hands-on role that requires strong business acumen, excellent judgment, and the ability to balance legal risk with business objectives. You'll work closely with cross-functional teams including Sales, Services, Finance, and Operations to support deal flow and help scale legal processes as the company grows. SPECIFIC RESPONSIBILITIES Draft, review, and negotiate a wide range of commercial agreements, including SaaS, software licensing, professional services, and maintenance agreements. Partner with Sales and Services teams to drive deals to closure efficiently while maintaining compliance with legal and regulatory requirements. Provide strategic legal guidance on RFPs, government procurement processes, and contract structures. Collaborate with internal stakeholders to develop and implement scalable legal processes and templates that support revenue growth. Support cross-functional initiatives involving legal input, including compliance, sales operations, and risk management. Stay current on relevant laws, regulations, and industry trends affecting SaaS and public sector contracting. Identify and develop a secondary area of legal expertise (e.g., privacy, compliance, or employment law) to support broader legal team initiatives. REQUIRED QUALIFICATIONS Juris Doctor (JD) from an ABA-accredited U.S. law school. Active membership in a state bar, with eligibility for California Registered In-House Counsel if not CA-barred. 6+ years of legal experience, including at least 3 years in-house at a technology or SaaS company. Strong experience negotiating commercial contracts, particularly with government entities. Solid understanding of SaaS business models and software licensing. Ability to manage multiple priorities and work independently in a fast-paced environment. Excellent communication and interpersonal skills with a collaborative, team-first mindset. PREFERRED QUALIFICATIONS Familiarity with revenue recognition principles and their impact on contract terms. Experience supporting enterprise software sales and professional services engagements. Exposure to privacy, compliance, or government relations is a plus. ABOUT ACCELA For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela's SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future. OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone. COMPENSATION AND WELL-BEING The annual base salary range for this full-time position is $200,000 - $250,000. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this role is eligible to earn commissions. Accela's U.S. team members will receive a generous benefits package consisting of options including medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits. Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation. #LI-Remote

We are a team of engineers that translate our real world experience to help our user communities solve problems. With a focus on engaging with and enabling our community of builders, you will have the opportunity to work with key leaders across the industry, and broaden your impact to the developer community at large. This is a unique opportunity to leverage both your engineering and community relations skills to support and scale Datadog's communities and community programs. . What You'll Do: Create content in one or more modes to build Datadog's reputation as a leader in DevOps, Monitoring, Observability and Security e.g. building demos, public speaking, blogging, documentation, webinars, open source, research reports and more Engage with our community members to encourage and participate in technical discussions on channels such as Slack, forums, and Stack Overflow Work directly with Datadog Ambassadors to help share their stories, identify events for them to speak at and facilitate collaboration with Datadog teams to create, publish and amplify their work Speak at and otherwise support community-focused events such as Datadog User Groups Design and participate in initiatives designed to entertain and reward community members, both online and at first-party events Partner with product engineering teams to facilitate beta access, solicit and deliver product feedback from the community, and select and present topics for community-driven conversations and blog posts Interface with open source communities to drive key messaging in the market and develop new integrations for Datadog Who You Are: Approximately 5+ years of experience as a software developer, SRE, or other practitioner, with strong experience in community relations or management Approximately 3+ years of experience in storytelling and creating compelling content e.g. written content, conference talks, leading workshops, live streaming or recording videos, contributing to open source, and participating in community events You have experience participating in communities built on platforms such as Slack, Discord, and GitHub You have publicly available writing samples, blog posts, demos, or recordings of presentations on technical topics You are comfortable with at least 2 programming languages (eg Node.js, Python, Go, bash) and are familiar with modern infrastructure such as IaaS cloud services and containers You enjoy self driven exploration and education on new technologies and languages Bonus points: Experience working with community initiatives such as champions programs, user group programs, and hackathons You are already an active member of any communities in your region Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing Assigned TPM mentor and engineering buddy program for learning and relationship building An inclusive company culture, active Community Guilds (Datadog employee resource groups), in-person team summits, local office programming Competitive global benefits; free, mental health benefits for employees and dependents age 6+ Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is:$120,000-$176,000 USD About Datadog: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers' entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications. Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

ABOUT THE ROLE The Technical Trainer designs, develops, and delivers engaging product and user training focused on the Accela Civic Platform. This role emphasizes the creation of video and eLearning content that helps customers, partners, and internal teams gain the skills needed to implement and manage Accela solutions effectively. The trainer may also conduct live, instructor-led virtual sessions on specific Civic Platform topics to support interactive learning and reinforce key concepts. SPECIFIC RESPONSIBILITIES Design and develop engaging technical training materials for Civic Platform products, including video tutorials, eLearning modules, and simulations. Deliver live, virtual instructor-led training sessions for select product areas as needed. Collaborate with product, implementation, and customer success teams to ensure training aligns with product updates and customer needs. Develop supporting education materials such as course guides, scripts, assessments, and hands-on exercises. Maintain an in-depth understanding of Accela implementation methodologies, Civic Platform functionality, and internal systems. Administer and maintain content within Accela University applications to ensure accuracy, organization, and usability. Contribute ideas and best practices to continuously enhance Accela's training library and learner experience. REQUIRED QUALIFICATIONS BA/BS degree in Education, Instructional Design, Business Administration, or related field. 3+ years of experience designing or delivering technical training, with at least 2+ years in a software or SaaS environment. 3+ years of experience administering or supporting the Accela Civic Platform and associated/supporting applications. Proven experience creating self-paced eLearning and instructional videos using modern authoring tools (Articulate, Camtasia, Captivate, etc.). Strong presentation, communication, and editing skills with attention to instructional clarity and engagement. Ability to manage multiple training projects in a fast-paced environment with minimal supervision and ability to navigate ambiguity. Collaborative, innovative mindset with strong attention to user experience. Familiarity with government workflows is a plus. Availability to deliver live virtual sessions as needed; no regular travel required. ABOUT ACCELA For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela's SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future. OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone. COMPENSATION AND WELL-BEING The annual base salary range for this full-time position is $65,000 - $75,000. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this role is eligible to earn commissions. Accela's U.S. team members will receive a generous benefits package consisting of options including medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits. Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation. #LI-REMOTE

As a Security Sales Specialist, you'll partner with Enterprise Account Executives to drive adoption of Datadog's Security platform across key accounts. This is a high-impact role focused on positioning our Security solutions (Cloud SIEM, Cloud Workload Security, CSPM, and more) into new and existing customers-expanding our footprint and helping customers modernize their security stack in the cloud. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Act as the subject matter expert (SME) for Datadog Security products across a targeted account patch Collaborate closely with Enterprise AEs to support net new logo acquisition and expansion in strategic accounts Own and drive the security sales cycle from discovery to technical close, working closely with Sales Engineers Evangelize Datadog's security story to security leaders (CISO, Security Architects, SecOps) Work cross-functionally with Datadog's partner, channel, and alliance teams to drive joint go-to-market motions Co-sell effectively with AEs and partners, contributing to deal strategy, solution alignment, and stakeholder engagement Stay informed on security trends and competitive offerings to differentiate Datadog Who You Are: Proven success selling into security buyers (CISO, SecOps, GRC, etc.) Experience co-selling in a matrixed environment, supporting or partnering with AEs and cross-functional teams Strong understanding of the partner/channel sales model, including how to navigate and influence joint selling motions Familiarity with modern security solutions such as SIEM, CSPM, CWPP, container/Kubernetes security Ability to build strong relationships with internal stakeholders, partners, and customer technical teams Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: High income earning opportunities based on self performance New hire stock equity (RSU) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing Sales training in MEDDIC and Command of the Message Intra-departmental mentor and buddy program for in-house networking An inclusive company culture, opportunity to join our Community Guilds Generous and competitive medical benefits package Retirement savings match Pet adoption and insurance program Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is:$135,000-$150,000 USD About Datadog: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers' entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications. Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

The Datadog Major Accounts Team is focused on driving new business and expanding the current Datadog footprint with our largest and most strategic clients. The success of the Major Accounts Team directly impacts the success of Datadog and is a highly visible position with bold revenue targets. We are searching for seasoned and successful Account Executives that have a passion for technology and a fast-paced sales environment. The Major Accounts Team has experienced unprecedented success since its inception in 2021 and we are continuing to expand the team. This is a lucrative opportunity for any driven and competitive salesperson. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Prospect into a targeted set of accounts while running an efficient sales process Nurture existing client relationships and grow the Datadog footprint Maintain, build and own specific relationship maps for your territory including existing relationships and aspirational contacts Develop a deep comprehension of the customer's business Negotiate favorable pricing and business terms by selling value and ROI Demonstrate resourcefulness when faced with challenges Determine necessary steps to close business and gain customer validation Identify a robust set of business drivers behind all opportunities Ensure high forecasting accuracy and consistency Who You Are: Someone with 7+ years Enterprise software sales experience Experienced in selling Fortune 100 companies with the ability to win new business Experience managing a complex account team from multiple GTM Ecosystem partner functions to support Sales cycle Experience/success selling new solutions into accounts already leveraging core technical products Combination of leveraging existing customer contacts and net new PG to break into new BUs and sell net new products Have consistently met/exceeded direct sales goals Able to demonstrate methodology to prospect and build pipeline on your own Experienced in working for an innovative tech company Willingness to travel over 50% of the time Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: High income earning opportunities based on individual performance New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing Sales training in MEDDIC and Command of the Message Intradepartmental mentor and buddy program for in-house networking An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups) Access to Inclusion Talks, our Internal panel discussions Free, global Spring Health benefits for employees and dependents age 6+ Competitive global benefits Giving programs Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is:$165,000-$180,000 USD About Datadog: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers' entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications. Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries. Our 1,300+ global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses. For more information, visit *************** This Architect-level position for a proven technical leader ready to shape enterprise-grade AI at scale. You will design, build, and operationalize the data pipelines, ML models, and LLM-powered agents that transform JAGGAER's vast structured and unstructured data into real-time, actionable intelligence for global customers. As part of the Chief Data & AI Office (CDAO), you'll work inside a multidisciplinary team that owns the company's data foundation and innovation agenda. Your work will directly influence the architecture of next-generation Agentic AI experiences across our $500B+ Source-to-Pay platform. If you are looking to “get more hands-on experience” or “break into AI,” this is not the right role. If you already architect systems, set technical direction, and thrive in high-visibility, enterprise environments, keep reading. Principal Responsibilities Role Responsibilities: Data & Feature Engineering: Architect and optimize scalable ingestion, ETL/ELT, and featurestore pipelines across OpenSearch, Snowflake, Redshift, and Redis. Design semantic layers and vector indexes (Pinecone, OpenSearch) to power Retrieval-Augmented Generation (RAG) and Agentic AI workflows. Model Development & Experimentation: Prototype, train, and evaluate predictive, prescriptive, and generative models in SageMaker and open-source frameworks. Implement rigorous experimentation pipelines (A/B, champion/challenger testing) and convert insights into platform features. ML/LLM Ops: Own CI/CD, monitoring, drift detection, and scalable inference for both classical ML and LLM pipelines. Package models into reusable microservices with Terraform, Docker, and Kubernetes. Agentic AI Integration: Orchestrate multi-agent workflows (LangGraph, CrewAI, etc.) that integrate with JAGGAER and third-party APIs. Partner with product and frontend teams to embed AI-driven insights into customer-facing applications. Executive-Level Insight & Storytelling: Diagnose complex customer data challenges and deliver insights via Tableau, Superset, Streamlit, or R/Python. Influence executives and non-technical stakeholders with clear, compelling narratives rooted in data. Position Requirements Minimum Qualifications: Bachelor's or Master's in Computer Science, Statistics, Math, or Data Science. 10+ years designing and deploying production-grade ML or data engineering solutions. Proven mastery of Python (Pandas, PySpark, scikit-learn, TensorFlow/PyTorch) and SQL. Deep experience with at least two enterprise platforms: OpenSearch, Snowflake, Redshift, Redis, Pinecone, SageMaker. Strong grounding in statistical modeling, supervised/unsupervised ML, and evaluation metrics. Fluency with Linux, Git, CI/CD, Docker, and orchestration frameworks (Airflow, Prefect, Kubeflow, or Dagster). Executive communication skills-you can brief senior leadership and board-level stakeholders. Preferred Qualifications Hands-on with LLM fine-tuning, RAG pipelines, or advanced prompt engineering. Cloud deployment experience (AWS Bedrock, ECS/EKS, Azure, or GCP). Familiarity with procurement, supply chain, ERP, or IoT sensor data. Contributions to open source, publications, or notable hackathon wins. Why JAGGAER?: Work directly with the CDAO's innovation team to shape the future of enterprise AI. Your models and agents will be embedded directly into a platform that manages >$500 billion in spend. Influence platform direction from early-stage R&D. Collaborate with world-class talent in a fast-paced, impact-driven culture. Enjoy flexibility, purpose-driven work, and competitive compensation. What We Offer: At JAGGAER, we are committed to supporting you and your family's well-being. Your health is a priority, and we offer a range of programs to help you stay well and thrive. Our benefits include exceptional medical, dental & vision plans, adoption assistance, wellness reimbursements, generous parental leave, 401(k) matching, flexible work options, unlimited vacation for exempt employees, and more! Our Values: At JAGGAER, our business is about people. Our products are built on intellectual property, but the real differentiator is the teams behind them-the way we collaborate, innovate, solve problems, and deliver for customers. TEAM gives us a common set of expectations for how we work together across products, cultures, and geographies. Transparency - Openness Builds Trust Candor strengthens relationships, speeds decision-making, and ensures problems are solved together-with customers, teammates, and partners. Entrepreneurial Spirit - Own It, Drive It, Make It A scrappy, customer-obsessed, problem-solving mindset is at the cornerstone of both organizational and personal growth Accountability - Thumbs In, Not Fingers Out We take responsibility ourselves before pointing elsewhere Metrics-Driven Results - Outcomes Over Activities Data and evidence guide our decisions, help us course-correct quickly, and ensure we're delivering real impact EEO: JAGGAER is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based upon race, ethnicity, ancestry, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military, or veteran status, mental or physical disability, or other applicable legally protected characteristics. ACCESSIBILITY: JAGGAER is committed to providing access and reasonable accommodation to applicants. If you are a qualified individual with a disability or a disabled veteran and you think you may require an accommodation for any part of the recruitment process, please send a request to: ************** All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. Pay Transparency Nondiscrimination Provision (dol.gov) Know Your Rights: Workplace Discrimination is Illegal (dol.gov) Not ready to apply? Connect with us for general consideration.

Who we are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process is never completely automated, and uses AI in conjunction with our recruiting professionals. See yourself at Twilio Join the team as our next Art Director. About the job The Twilio Brand Core Creative team is seeking a talented Art Director to join our growing team. This role is the creative force behind compelling visual storytelling across all brand touchpoints, from product videos and brand campaigns to event content and digital experiences. As a Art Director, you are an expert communicator, collaborative partner, and innovative visual thinker who thrives in a fast-paced creative environment. You have a roll-up-your-sleeves work ethic and real passion for all aspects of multimedia production, from ideating big ideas, concept refinement, through final delivery. You understand how to thread creative vision through every medium while maintaining brand consistency and achieving business objectives. You will work closely with our creative team, video producers, copywriters, designers, and brand stakeholders to create high-quality content that communicates the Twilio brand and its value proposition to developers and enterprises worldwide. Responsibilities In this role, you'll: Conceptualize big ideas and craft compelling stories that inform, entertain, and impress technology-centric audiences Create creative assets like graphics, storyboards, motion graphic templates, etc. for multimedia projects including campaigns, ads, promotions, and events Draft and edit scripts while partnering with messaging, writing, and content teams Art direct photo and video shoots, including talent selection, location scouting, shot composition, and on-set direction to ensure visual excellence Create, update and maintain video/motion templates to ensure all elements meet brand standards and vendor requirements Collaborate closely with creative peers including writers, designers, producers, and creative directors Be a brand champion and creative voice while cultivating cross-functional partnerships across teams and agencies Provide creative feedback on work from agencies, regional teams, and external partners Navigate concurrent projects with aggressive timelines Innovate through a mindset of creative problem-solving as plans change and new requirements arise Stay current with industry trends, emerging technologies, and creative innovations Be an all-around nice person to work with: willing to share knowledge, get things done, support the team, and have a good time Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! [CANDIDATES MUST MEET ALL REQUIRED QUALIFICATIONS IN THE JOB DESCRIPTION. IF ANY OF THESE QUALIFICATIONS CHANGE DURING THE HIRING PROCESS, THE JD MUST BE REVISED TO REFLECT THE NEW REQUIREMENTS] *Required: 4-8+ years of experience in art direction with advancing responsibility in multimedia creative environments, preferably in technology, B2B, or agency settings Portfolio demonstrating big ideas and exceptional art direction across multiple mediums including video, motion graphics, photography, digital, and print Brings a clear design point of view grounded in typography, color, layout, hierarchy, composition, movement, and timing Iterates quickly by prototyping multiple directions, testing assumptions, and integrating feedback without losing the core idea Proven experience art directing video shoots, photo shoots, and multimedia productions from concept to completion Communicates persuasively, translating abstract ideas into actionable plans, facilitating constructive critique, and presenting clear options and rationale to stakeholders Collaborates smoothly with remote teammates and agencies by setting expectations, giving crisp feedback, and balancing async and live workstreams to maintain momentum and quality Experience with brand stewardship ensuring creative work aligns with brand guidelines while pushing creative innovation Ability to handle multiple projects simultaneously, manage ambiguity, and problem-solve under pressure while maintaining calm and positive attitude Strong understanding of production workflows, timelines, and resource management Expert in Figma, Photoshop, Illustrator, with strong file hygiene Desired: In-house brand team or creative agency experience in B2B technology sector Experience art directing for developer and technical audiences Working knowledge of video editing software (Premiere Pro, DaVinci Resolve) Familiarity with motion graphics principles and After Effects Experience using project management tools such as Airtable and DAM systems like Bynder Basic understanding of web design, UX principles, and digital platforms Experience with 3D design, AR/VR, or emerging media formats An interest in AI-powered workflows Background in directing or producing video content BA or MA in Design, Fine Arts, Film, Communications, or related creative field Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $96,640 - $120,800 Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $102,240 - $127,800 Based in the San Francisco Bay area, California: $113,600 - $XXX,XXX 142,000 This role may be eligible to participate in Twilio's equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information Applications for this role are intended to be accepted until January 15 2026 but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

As an Enterprise Sales Engineer, you will provide technical expertise through sales presentations, product demonstrations, and supporting technical evaluations (POVs). Sales Engineers help qualify and close opportunities with customers and partners and have a voice with the product team to help prioritize features based on input from customers, competitors, and partners. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Partner with the Sales team to articulate the overall Datadog value proposition, vision and strategy to customers Own technical engagement with customers during the trial phase. Communicate Datadog's value based on activities and work with customers on any identified issues or concerns to successful conclusion Technically close complex opportunities through advanced competitive knowledge, technical skill, and credibility Deliver product and technical briefings / presentations to potential clients Maintain accurate notes and feedback in CRM regarding customer input both wins and losses Proactively engage and communicate with customers and Datadog business/technical teams regarding product feedback and competitive landscape Who You Are: Passionate about educating customers on observability risks that are meaningful to their business, and able to build and execute an evaluation plan with a customer Someone with strong written and oral communication skills. This role requires an ability to understand and articulate both the business benefits (value proposition) and technical advantages of our offering Experienced in programming/scripting with any of the following: Java, Python, Ruby, Go, Node.JS, PHP, and .NET etc. Someone with a minimum of 3+ years in a Sales Engineering or DevOps Engineering role Able to sit up to 4 hours, traveling to and from client sites Able to travel via auto, train or air up to 45% of the time Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: Best-in-breed onboarding Generous global benefits Intra-departmental mentor and buddy program for in-house networking New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing An inclusive company culture, able to join our Community Guilds and Inclusion Talks Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is:$149,000-$198,000 USD About Datadog: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers' entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications. Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. As a Senior Partner Solutions Architect (Security), you'll focus on helping partners design, package, and deliver modern security solutions using Datadog's Observability and Security platform. You'll collaborate closely with Datadog's Channels & Alliances team to help partners achieve secure, observable, and compliant cloud operations for Datadog customers. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Ensure the successful onboarding, training, and certification of partner technical resources, including security enablement across Datadog's products. Participate in periodic joint business planning and review sessions to ensure direct alignment between Datadog and Partner technical teams; Collaborate internally to support Partner technical initiatives such as end-customer demonstrations and proofs of value; partner team enablement workshops; assessment, advice, and coaching on best practices. Advocate on behalf of Partners' technical concerns-especially around security integrations, data governance, and compliance requirements-helping to drive resolution with internal Datadog teams. Analyze and understand Partner service offerings on a regular basis and provide recommendations to enhance the value of those services through greater or improved adoption of Datadog features and capabilities. Collaborate with Product Management and Engineering to help shape new product features, integrations, and best practices. Continuously help curate and evolve lead/best practices for Datadog platform adoption and success. Who You Are: Possess strong technical grounding across Cloud and Security domains, ideally with experience implementing or supporting cloud security, SIEM, and observability solutions. 10-15 years in partner-facing, customer-facing, or consulting technical roles, with a background in cloud security. Self-starter with strong business acumen and the ability to articulate Datadog's Security and Observability value story from technical deep dives to CISO-level conversations. Confident presentation skills Desired hands-on experience in two or more of the following: Observability & Security: Datadog, Splunk, Chronicle, New Relic, AppDynamics Cloud: AWS, Azure, GCP (with IAM, VPC, Security Hub, GuardDuty, Defender for Cloud) Containerization: Docker, Kubernetes, OpenShift (with security add-ons such as KSPM, admission controls) Dev/Scripting: Python, JavaScript, Ruby, Perl, PHP, Go Config Mgmt: Terraform, Ansible, Puppet, Chef CI / CD: Jenkins, GitLab Bonus Points: Prior experience working in a technical role supporting channel partners (Systems Integrators, Managed Service Providers, e.g.) Prior experience working with security-focused partners Security certifications (e.g. CISSP, GIAC, CCSP, CKS, AWS Security Specialty) Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: Best-in-breed onboarding Generous global benefits Intra-departmental mentor and buddy program for in-house networking New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing An inclusive company culture, able to join our Community Guilds and Inclusion Talks Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is:$161,288-$236,555 USD About Datadog: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers' entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications. Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

Why This Role? Why Now? The world of customer experience isn't just evolving-it's being revolutionized. At Zendesk, we don't watch the future unfold. We build it. As the architects of the AI-powered Resolution Platform, we're resetting the standard for what customer service-and customer success-can mean on a global stage. We're seeking a Senior Manager of Customer Success who isn't daunted by disruption, but energized by it-an architect who can unlock new value at the intersection of human talent, technology, and relentless reinvention. Come help us make Zendesk a Customer Success career destination of choice! Mission Lead a team of up to 10 Customer Success Managers supporting our segments. Your job: Make Zendesk's customers so successful they want to buy more, stay longer, and advocate fiercely. Build a team that blends financial acumen, technical product knowledge, and data-driven experimentation into a customer outcomes powerhouse. You are known for leading with a growth mindset and consistently reaching across the aisle to collaborate and drive customer experience improvements internally. People would describe you as a people first leader who creates a rich learning culture-empowering your team to deliver outsized impact daily. You have unrelenting operational discipline and create a space where world class CSM performance is accelerated by experimentation and constant reinvention. Overarching Objective for the role: Drive Strategic Adoption and Integration of AI-Enabled Customer Success Tools Maximize Team Performance and Customer Outcomes Cultivate Continuous AI Fluency and Enablement within the Team What Makes You Different See ambiguity as an invitation to create, not retreat. Natural "builder" with an innate operator's discipline : you know how to design, run, measure, and continuously improve processes at scale. Fluent in the language of data - dashboards, deep technology conversations and API integrations don't faze you. If you don't know, you dig in and then teach your teams! Thrive on getting close to the work: side-by-side with CSMs on customers, troubleshooting complex customer journeys, and strategizing live with internal partners. Obsess over details that drive outcomes: from GRR/NRR metrics, usage & adoption intelligence, analytics, risk flags, to customer value mapping. Transform ambiguity into structure-getting buy-in for change, standardizing processes and technology where needed, and evangelizing best practices. How You'll Make an Impact 1. Build and Lead a Team of Value Architects Hire, coach, and grow a diverse team, fostering a culture of curiosity, candor, and courageous experimentation. Accelerate your team's product and overall CX technology proficiency, ensuring deep technology and AI fluency to lead customer conversations. Set and communicate crystal-clear goals, weekly, monthly, quarterly, and annual KPIs, and clear accountability frameworks. Attend in-person customer meetings, assist with deep multi-threading, and use Gong consistently to coach the team, identify trends, and stay ahead of the market. Empower your teams while driving operational consistency and rigorous execution to exceed financial targets and contribute to complex cross-functional initiatives. 2. Engineer Next-Level Customer Outcomes Inspire CSMs to act as “mini-CEOs”-owning portfolio strategies, customer prioritization planning, eliminating blockers and opportunities end-to-end. Lead internal monthly/quarterly business reviews (MBRs/QBRs), ensure success plans are built, adopted, and regularly refreshed based on driving customer outcomes that matter- we meet our customers where they are based on what's most important to their business needs. Actively manage churn and expansion playbooks, pipeline health and renewal forecasting accuracy, and run the business by the numbers. 3. Lead an AI-First Revolution in Success Relentlessly drive adoption and sophistication of AI-powered tools for risk flagging, customer insights, automation, and customer engagement. Partner with Product/AI teams, pilot new tools, and aggressively iterate based on real-world feedback. Equally skilled at teaching AI best practices to new hires or jumping in as a “player-coach” on troubleshooting sessions. 4. Operational Excellence in the Gray Zone Own forecasting, retention and growth strategies (partnering heavily with sales and renewals teams), and portfolio reporting for your team-ensuring accuracy, transparency, and proactive management of risk. Hands down you have financial command of your portfolio. Optimize workload distribution and manage capacity with agile, data-driven resource allocation. Champion rigorous performance results through: regular 1:1s, career development, and actionable feedback that makes Zendesk a CS destination of choice. Expected Management Duties (What World-Class Orgs Demand) Business Ownership & Segment Strategy: Act as the business owner for the assigned segment, taking responsibility for revenue outcomes, resource planning, operational health, and ensuring CS feedback influences the Zendesk product roadmap via proactive cross-functional collaboration. Performance Management & Talent Development: Coach for high performance and secure team success through prompt performance management, actionable feedback loops, routine team health checks, skills assessments, and championing promotions for high potential talent. Talent Pipeline & Team Growth: Recruit, interview, and onboard new Customer Success Managers, with a focus on building a diverse team in terms of thought and skill. High-Impact Escalation Leadership: Personally drive resolution for high-impact or strategic customer situations and document learnings to promote continuous improvement across the team. What You'll Need to Succeed AI & Automation Adoption: Early adopter and optimizer of workflow automation, generative AI, and digital engagement tooling-able to guide teams through adoption, troubleshoot issues, and help design new use cases. Data Mastery: Proficiency with CRM and CS platforms (Zendesk, Gainsight, Salesforce, etc.), analytics platforms (Looker, Tableau, or similar), and hands-on skills with data analysis, reporting, and building dashboards for insight-driven action. Financial Acumen: Ability to connect operational levers to revenue outcomes; confident navigating revenue retention, renewal/expansion analysis, forecasting, and ARR/MRR modeling. You've built your career partnering deeply with sales, renewals, product and marketing colleagues. You lead by strengthening a united approach-that puts customer success at the heart of all interactions. Process Engineering: Design and implement standard operating procedures, success plans, customer health scoring models, and scalable playbooks across segments. Risk and Opportunity Management: Ability to conduct root cause analysis for customer escalations, build early warning systems, and mobilize “all hands” to resolve risk. Equally always having an eye on creating a culture of being growth enablers, we think and act like a CEO - you possess extreme ownership and accountability. Segment Strategy: Tailor engagement strategies to SMB, Commercial, Enterprise, and Strategic accounts-using structured frameworks that drive repeatable excellence across segments. Your Background: 9+ years in Customer Success, or relevant customer-facing roles in SaaS or technology companies, with at least 5+ years managing teams. Technical & AI Fluency: Strong expertise in leveraging AI-driven tools, analytics, and automation to positively impact customer success outcomes. Direct experience with AI or next-gen tooling, and the ability to build or manipulate data pipelines and automated reporting, is highly valued. Deep Customer Success Leadership: Proven experience leading high-performing Customer Success teams segmented by customer size/complexity (SMB to Strategic). Deep understanding of core CS principles, including retention, engagement models, and performance measurement. Cross-Functional Collaboration: Track record of collaborating effectively at a leadership level with product, sales, marketing, and AI/technology teams. Data & Financial Acumen: Comfort running QBRs, NRR/GRR analyses, and forecasting with confidence. A data-driven approach is essential for demonstrating impact (outcomes, not just org charts). Adaptability & Drive: Insatiable curiosity, high adaptability, and a proven history of upskilling and delivering results in ambiguous, rapid-paced, and dynamic environments. Education & Certifications: Bachelor's degree in Business or Technology preferred, with advanced degrees or certifications in Customer Success or AI Application being a significant plus. Ready to build the future of Customer Success? Apply to Zendesk and help invent the new standard for what technology-enabled, rigorously customer-centric leadership can achieve. The US annualized OTE (On Target Earnings) range for this position is $170,000.00-$256,000.00 with a pay mix of 70/30 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request.

SurveyMonkey is the world's most popular platform for surveys and forms, built for business-loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it's like having a team of expert researchers at your fingertips. Trusted by millions-from startups to Fortune 500 companies-SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com. What we're looking for We are seeking a visionary Director of Engineering to lead the Platform Services team. This critical leadership role drives the architecture, development, and operation of the foundational services powering our next-generation SaaS product. The ideal candidate will possess a strong background in scaling SaaS platforms, deep expertise in security services (Identity, AuthZ/AuthN), and proven experience building enterprise-grade administration and internal tooling. This role will define technical strategy, foster engineering excellence, and manage a high-performing team to deliver robust, scalable, and secure platform capabilities. What you'll be working on Strategy and Leadership Define and execute the Platform Services technical roadmap, ensuring alignment with company strategy and security requirements. Lead, mentor, and grow a high-performing engineering team, fostering a culture of innovation and rigor. Establish and enforce best practices for software development, QA, deployment, and operational excellence (DevOps/SRE). Manage budgets, resource allocation, and project timelines for the Platform Services domain. Platform Development and Architecture Identity and Access Management (IAM): Own the strategy and delivery for core security services (Identity, AuthN, AuthZ), including SSO, OAuth 2.0/OIDC, and Role-Based Access Control (RBAC). Enterprise Administration: Architect and implement scalable, multi-tenant solutions for enterprise customer administration, user provisioning, and account management at scale. Internal Tooling: Oversee the development of secure, efficient, and user-friendly Customer Service Administration Tools for platform support, auditing, and debugging. Drive the adoption of modern microservices architecture, cloud-native patterns, and performance optimization for high availability and low latency. Collaboration and Security Partner with Product Management to translate business requirements into technical specifications and clear development plans. Collaborate with Security and Compliance teams to ensure all services meet stringent security standards (e.g., SOC 2, ISO 27001) and maintain robust logging and auditing capabilities. Work with other Engineering Directors to seamlessly integrate Platform Services into product-facing features and infrastructure. We'd love to hear from people with 10+ years of software engineering experience, with 4+ years in a senior leadership role managing multiple engineering teams in a high-growth SaaS environment. Bachelor's or Master's degree in Computer Science or a related field (or equivalent practical experience), combined with excellent communication, negotiation, and stakeholder management skills. Proven track record in building and scaling mission-critical, 24/7 services. Extensive knowledge of core platform services, including AuthN/AuthZ protocols, modern IAM systems, federation, cryptographic security best practices, and architecting multi-tenant/enterprise administration solutions. Strong architectural understanding of distributed systems, microservices, and cloud computing platforms (AWS, Azure, or GCP). Experience with specific identity providers (e.g., Okta, Auth0, Ping Identity). Hands-on experience with modern DevOps practices: CI/CD, Infrastructure-as-Code (Terraform), and cloud monitoring/logging tools. Prior experience building robust, internal-facing tools for operations or customer support. SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from a SurveyMonkey office up to 1 day per week. #LI-Hybrid Why SurveyMonkey? We're glad you asked At SurveyMonkey, curiosity powers everything we do. We're a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life. We've been trusted by organizations for over 25 years, and we're just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving, opening new hubs in Costa Rica and India, crossing the threshold of 100 billion questions answered, and earning recognition as one of the Most Inspiring Workplaces across North America and Asia. We live our company values-like championing inclusion and making it happen-by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you. Our commitment to an inclusive workplace SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

Who we are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process is never completely automated, and uses AI in conjunction with our recruiting professionals. Who we are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion mean that no matter your location, you're part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. About the job This position is needed to lead the development of innovative backend within our Catalog Platform team. As a Software Engineer, you will play a crucial role in expanding and enhancing our product catalog capabilities, ensuring seamless sales operations and minimal business friction. You will also tackle complex pricing configurations for over 305,000 active customers and handle the processing of more than 1 billion price transactions daily. Responsibilities In this role, you'll: Design and implement scalable and robust backend services using Java, Scala, and Python. Develop dynamic frontend interfaces using React and Node.js. Collaborate with product managers and architects during the product discovery phase to align technical solutions with business needs. Lead the API design and architecture to improve system integration and performance. Manage cloud-based services and infrastructure to ensure high availability and fault tolerance. Optimize database interactions and data storage solutions for high throughput and efficiency. Handle the processing and analysis of over 1 billion price transactions daily. Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Strong proficiency in programming languages such as Java, or similar. Strong understanding of API development frameworks, system architecture, and backend development. Experience with distributed cloud services, microservices architecture, and cloud infrastructure. Solid knowledge of database management and data-driven application development. Excellent problem-solving skills and ability to work under tight deadlines. Strong communication skills and experience interacting with both technical and non-technical stakeholders. Desired: 4-5 years of proven experience in Java, Python, React, and Node.js. Experience with high-volume e-commerce systems and complex pricing models. Familiarity with handling large-scale data (processing and storage). Proven ability to work collaboratively in a cross-functional team. Location This role will be remote, based in the USA but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Please note this role is open to candidates outside of the San Francisco Bay Area. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $138,700 - 173,400. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $146,800 - $183,600. Based in the San Francisco Bay area, California: $163,100 - $203,900. This role may be eligible to participate in Twilio's equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information Applications for this role are intended to be accepted until January 30th, 2025 but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

ABOUT THE ROLE Accela is seeking a Senior Consultant to join our Professional Services team. In this role, you'll transform complex government data into intuitive, easy-to-use reports and dashboards on the Accela Civic Platform. You will lead on-time, on-budget implementations of reporting solutions and data conversions while collaborating with multi-disciplinary project teams. Your work will directly support local and federal government agencies around the globe. As a subject matter expert in database & reporting, government processes, application architecture, security, cloud computing, and analytics, you will partner closely with our Data Architect to shape solution design, best practices, and reusable tools that empower our customers and internal teams. SPECIFIC RESPONSIBILITIES Analyze client and implementation team needs; deliver scalable solutions that meet both business and technical requirements. Design with a focus on user experience, performance, and maintainability. Collaborate with the Data Architect to architect innovative data solutions that drive efficiency and standardization. Own reporting and conversion tasks, including design, testing, documentation, packaging, and publishing. Enhance and evangelize best practices, tools, and frameworks to deliver customer success globally. Act as a trusted advisor to customers and project teams. Mentor and guide junior consultants, fostering knowledge-sharing and professional growth. Travel up to 40% to client sites and industry events. REQUIRED QUALIFICATIONS Education/Experience: B.S. in Computer Science, Software Engineering, or equivalent work experience. Practitioner or admin level experience with Accela Civic Platform. Cloud Expertise: Understanding of SaaS, multi-tenancy, multi-tiered infrastructure, and application servers. Integration & BI Knowledge: Enterprise application integration, data migration (ETL), and business intelligence experience. Database Skills: 2+ years converting data to/from Oracle & SQL Server; strong database concepts; PL/SQL or T-SQL scripting. Consulting Experience: Ability to lead customer-facing sessions; explain technical issues to non-technical audiences. Soft Skills: Strong communication, analytical, and problem-solving skills; excellent customer service; ability to prioritize and thrive in fast-paced environments. Teamwork: Independent contributor who also collaborates effectively within teams. DESIRED QUALIFICATIONS Previous professional services or consulting experience (Big 5 consulting a plus). Government domain expertise. Experience leading reporting teams. Programming skills (e.g., C#). ABOUT ACCELA For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela's SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future. OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone. COMPENSATION AND WELL-BEING The annual base salary range for this full-time position is $100,000-$125,000 (less applicable taxes). The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this position is eligible for an annual bonus target. This is a discretionary bonus awarded based on company and individual goal achievement. Accela's U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits. Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation. #LI-MS1

**Your role at Dynatrace** **What's the role?** As a Strategic Solutions Engineer, you will be a key member of the Dynatrace sales engine and will be responsible for providing excellent technical support to the sales team. You will be the expert on Dynatrace and observability. Within this exciting role, you will be responsible for executing great demos which demonstrate the Dynatrace unique approach in solving the customer's pain, executing and managing POCs onsite and remote, building key relationships with Dynatrace's customers and completing RFIs & RFPs. You will also work across teams including Dynatrace's innovation labs, Dynatrace's Expert Services consultants, CSMs and marketing. **About you:** To ensure your success as a Solutions Engineer at Dynatrace, you need to be an ambitious, confident and self-motivated individual, with previous SE experience or another technical customer facing role. You need to be passionate about innovative technology, technical sales and articulating value to customers and prospects. In addition, we are also looking for: + An excellent team player, with the ability to work across all disciplines. + Excellent communication and presentation skills, with the ability to communicate technical value into business value. + Previous 3 - 5 years of experience with log analytics technologies and techniques. + Ability to troubleshoot technical issues to produce a working outcome and be able to manage this process. + Ability to manage a number of projects simultaneously, work with a number of different sales people and support other SEs. + Must have a strong desire to grow professionally, adapt to an ever-changing environment and are coachable. + Must be able to travel up to 30% of the time. **Responsibilities** : + Evangelize Dynatrace's product offerings during international trade shows and at key customer account meetings to promote new and expanded business. + Partner with sales representatives to identify new sales opportunities as well as incremental sales opportunities within existing accounts. + As part of the solution engineering team participate in proof of concept (PoC) creation and cloud architecture discussions, leading the technical solution evaluation portion in support of sales opportunities either directly or through channel partners for multiple POCs. + Present Dynatrace's vision to our customers C-suite executives. + Provide technical guidance in the Discovery, Solution Evaluation, and Solution Proposal stages of the opportunity sales cycle. + Present on-stage demonstrations providing insight and context to our customers during key marketing events. + Either at Dynatrace sponsored industry events or partner sponsored events, ensure key demonstrations are delivered by you or a team member at demonstration booths. + Gather, qualify and provide feedback from customers to Product Management to improve Dynatrace's market share and meet the market needs. + Build best practices and share knowledge the team to continuously develop and enhance both your personal and team capabilities. + Work with local Sales and Sales Engineering leadership to identify learning/ development opportunities for you and the local team to maintain Dynatrace's leadership position in the market. + Create and modify Dynatrace template presentations, in order to attend the specific demands of each customer not only work with internal sales team, but also with partners, supporting their team in the customers and being a technical point of contact for them (trusted advisor/technical coach). + Position might be filled at a higher level based on candidate experience. **What will help you succeed** **Preferred Requirements:** + Experience with query languages such as SQL, SPL, or KQL. + Experience with observability and log collectors/pipelines such as FluentBit, OpenTelemetry, Cribl, and Logstash. + Experience with web technologies such as HTML, CSS, and JavaScript. Experience with programming / scripting side technologies such as Java, .NET, PHP, Go, Node.js and database. + Advanced knowledge of Operating Systems (OS) including Windows and Linux. + Experience with DevOps or Site Reliability Engineering practices Knowledge with cloud platforms, including AWS, Azure or GCP. + Experience with modern technologies like containers, Kubernetes / OpenShift, Serverless functions, and CI/CD pipelines. + Experience with automation like Ansible, Puppet, Terraform, etc. **Why you will love being a Dynatracer** + Dynatrace is a leader in unified observability and security. + We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. + Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. + The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. + Over 50% of the Fortune 100 companies are current customers of Dynatrace. **Compensation Data** + The base salary range for this role is $128,000- $160,000. When determining your salary, we consider your experience, skills, education, and work location. + Our total compensation package includes unlimited personal time off, an employee stock purchase plan, and a reward system. + We also offer medical/dental benefits, and a company matching 401(k) plan for retirement. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.

Who we are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process is never completely automated, and uses AI in conjunction with our recruiting professionals. See yourself at Twilio Join the team as Twilio's next Sales Development Representative supporting our New Business and Strategic Sales organizations. About the job This position is needed to grow and develop pipeline for Twilio's New Business and Strategic Sales teams. The Sales Development organization is a strategic component of Twilio's overall go-to-market strategy. As a team, we collaborate daily, push each other to do the best work of our lives, and bring an unparalleled level of energy and drive to our jobs. We're looking for people who have a growth-oriented mindset and want to build their careers within Twilio. If this role excites you but you think you don't check every box, we still encourage you to apply - we're already looking forward to meeting you. Responsibilities In this role, you'll: Break into new companies and markets using a multi-channel, value-based approach focused on building relationships and driving awareness of Twilio's platform. Receive all the necessary training and insights to confidently begin contacting prospects through Twilio's SDR onboarding experience. Achieve and exceed monthly goals for generating new business opportunities to fuel the sales pipeline. Become a master of Salesforce, Outreach, Sales Navigator, and other tools essential for efficient workflows. Research accounts to determine how Twilio's solutions can provide value, then execute outbound dials, personalized emails, and social selling. Work in partnership with Account Executives to develop account strategies, territory plans, and successfully generate new business opportunities Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Growth-oriented and ready to build toward future leadership or customer-facing roles Goal-oriented and biased toward action (our quota is the floor, not the ceiling!) Excited to go above and beyond to delight prospects through creative, strategic, highly personalized outreach Comfortable with change and energized by a fast-moving environment Enjoy variety and creativity in your day-to-day workflow Have a demonstrated ability to navigate challenges with resilience Embrace responsibility and enjoy partnering with Account Executives as part of a team Desired: 1+ year of customer-facing experience Location This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Minnesota or Vermont : $25.75/hr - $32.19/hr. Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $27.18/hr - $33.98. Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $28.62/hr - $35.77/hr. This role may be eligible to participate in Twilio's equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. This role is eligible to earn commissions. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role will be accepted on an ongoing basis. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.