Customer Engagement Manager jobs at Cornerstone - 1763 jobs

A leading human insight organization is seeking a Customer Success Manager to act as a trusted advisor. This role involves aligning solutions with customer goals, building lasting relationships, and driving adoption of the platform. The ideal candidate has over 3 years of experience in a customer-facing role, preferably within a SaaS environment, and possesses strong communication and problem-solving skills. This position supports customer engagement and offers a chance to make a real impact on user experience. #J-18808-Ljbffr

A leading cybersecurity firm in San Francisco is looking for a Senior Customer Success Manager to guide customers in realizing the value of their purchases. This role involves direct interaction with customers and requires strong communication skills and a technical understanding of cybersecurity. Ideal candidates will have a background in customer-facing roles and a hands-on approach to improving customer satisfaction. This position offers a competitive salary and a flexible work environment. #J-18808-Ljbffr

We are seeking a highly organized, proactive, and strategically-minded Principal to play a vital role in scaling the Intuit Lighthouse program. This individual will be responsible for leading the strategy, planning, and execution of high-impact customer events to ensure seamless customer engagements. This role requires exceptional organizational and communication skills, and the ability to thrive in a highly matrixed, cross-functional team environment. You will contribute significantly to the program's overall success by demonstrating strong leadership potential and strategic thinking, aligned with program goals. Responsibilities Lead the end-to-end planning, coordination, and execution of Lighthouse small to large scale events with customers and accounting firms, establishing and maintaining a standard process. Drive personalized customer journeys for events, structuring sessions towards thought-leadership and gathering actionable customer feedback. Develop and execute comprehensive customer event communication plans for events, including save-the-date messages, invitations, event websites, teasers, and post-event follow-ups. Lead event decision-making processes, including evaluating requests from the executive team or self-initiated within Lighthouse, determining budget needs, securing approvals, and owning financial project management. Strategically vet availability of key Intuit leaders and external factors for optimal event timing. Define event KPIs aligned with Lighthouse goals, determine desired attendee outcomes, and draft comprehensive agenda frameworks. Oversee customer selection and registration processes, including creating wish lists, managing attendee considerations, exploring registration platforms, and establishing contingency plans for attendee goals. Manage all event project management artifacts, including workback timelines of critical milestones, DACE (roles & responsibilities) documents, and risk management/contingency plans. Collaborate with legal teams to ensure compliance, reviewing MSAs, SOWs, and managing likeness/releases for content capture. Develop and execute comprehensive customer communication plans for events, including save-the-date messages, invitations, event websites, teasers (sizzle reels, confirmed speakers, agenda previews), agenda customization, Know Before You Go guides, and post-event follow-ups. Lead production pre-production efforts, including identifying event types (panels, fireside chat, peer-to-peer, breakouts), venue/room booking, establishing look & feel, coordinating fabrication, stagecraft, seating, and all food & beverage needs (catering, bar, coffee cart, off-site meals). Manage event programming, including session length, style, Q&A, interactivity, and comprehensive speaker preparation, including rehearsals and content validation. Explore Whizbang elements such as unconferences, AMA modules, product reveals, and interactive elements. Oversee content capture strategies for events, including production plans, testimonials, photography, and post-production utilization. Coordinate extensive internal outreach and scheduling with Executives, C-Suite, PD teams, Marketing, and the Lighthouse team to ensure seamless participation and alignment. Manage all on-site event operations, including attendee arrivals, check-in, badging, gifting, wayfinding, recharging stations, and special needs considerations. Conduct post-event retrospectives, collect feedback (Gold Star evaluation), translate achievements into highlight documents, and perform budget reconciliation. Proactively identify and resolve roadblocks before they become major issues, whether navigating product challenges, streamlining integrations, or advocating for customer needs internally. Act as a trusted consultant, providing expert guidance, best practices, and thought leadership to help clients achieve their goals, mastering Intuit's product ecosystem. Build genuine relationships with key client stakeholders, including executive-level contacts, to understand their priorities, pain points, and desired business outcomes. Bridge the gap between product and business value, clearly articulating how Intuit solutions can help customers overcome challenges and achieve tangible results. Manage a comprehensive data set of Lighthouse customers, tracking engagement activities, frequency, and overall health. Skillfully manage challenging stakeholder dynamics and navigate conflicts to reach positive outcomes. Qualifications Bachelor's degree in Business Administration, Project Management, Communications, or a related field or equivalent work experience. 10+ years of progressive experience in customer event management, customer engagement, event management, or program management, preferably within a SaaS or B2B technology company Proven ability to strategically manage multiple complex projects simultaneously, prioritize effectively under pressure, and consistently meet deadlines. Strong analytical and problem-solving skills with a demonstrated ability to extract actionable insights from large datasets using advanced functions Exceptional written and verbal communication skills, with extensive experience communicating effectively with executive-level stakeholders and adapting communication style to diverse audiences. Proficiency in project management methodologies (Agile, Waterfall) and experience using project management software (e.g., Asana, Jira, Monday.com). Strong interpersonal skills and the ability to build and maintain strong, genuine relationships with internal and external stakeholders at all levels, demonstrating leadership and influence. Experience working within a customer-centric organization and a highly matrixed environment is highly desirable. Strong organizational skills and meticulous attention to detail, with a proven track record of ensuring nothing slips through the cracks when managing high volumes of interactions. Demonstrated expertise in strategic planning and customer segmentation, tailoring engagement based on specific needs. Experience with developing and managing customer advocacy programs or initiatives. Bonus Points Experience working with upper-mid-market clients. Familiarity with the accounting or financial software industry, or experience using QuickBooks/FinTech products. Experience with CRM systems (e.g., Salesforce, HubSpot) and leveraging them to manage customer relationships and track engagement. Demonstrated expertise in social media strategy and execution, including content creation and campaign management, related to B2B customer success. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: Bay Area California: 169,500 - 229,500 #J-18808-Ljbffr

A leading digital transformation company is looking for an Engagement Manager to drive digital transformation programs. The role involves leading presales efforts, overseeing delivery teams, and maintaining strategic client relationships. With a focus on customer experience and technical oversight, candidates should have 10+ years in retail or B2B commerce, expertise in Agile methodologies, and a strong executive presence. This position offers a competitive salary ranging from $150,000 to $200,000 and a comprehensive benefits package. #J-18808-Ljbffr

A leading technology company is seeking a Principal to lead the execution of customer events in Mountain View, California. This role requires a strong background in event management and requires exceptional organizational and communication skills. Candidates should have over 10 years of experience in customer engagement and the ability to effectively manage complex projects. The position offers a competitive salary and performance-based incentives. #J-18808-Ljbffr

A leading financial software company is seeking a Lifecycle and Digital Marketing Leader to drive CRM innovation at their California office. The ideal candidate will possess extensive CRM marketing expertise and a proven track record in data-driven campaign management, leading to significant channel growth. The role involves defining strategies, managing customer communications, and enhancing automation capabilities across diverse business segments. #J-18808-Ljbffr

We are hiring an Enterprise Customer Success Manager to work with our most strategic accounts and help scale their adoption, enablement and usage of Factory. In this role, you will own a portfolio of key accounts and act as the main point of contact in their journey to adopt Factory. This is a hands‑on role for someone who thrives in ambiguity and wants to help build a generational company. You will shape the playbooks, influence the roadmap, and define what "success" looks like for engineering teams. What you will do and achieve: Drive Consumption & Value: Own the post‑sales journey for our enterprise customers, focusing heavily on driving adoption and consumption. Strategic Partnership: Build relationships with key stakeholders-from VP of Engineering to individual Tech Leads. Operationalize Success: Move beyond ad‑hoc support to build repeatable "success plans" to proactively intervene when usage dips or blockers arise. Secure Renewals & Expansion: While consumption is your north star, you will lay the groundwork for long‑term NRR by proving clear ROI and working with the Account Director to identify opportunities for expansion into new teams and business units. Voice of the Customer: Channel feedback from key users back to Engineering teams to help inform the Product roadmap. Enablement & Evangelism: Lead onboarding workshops and business reviews that educate teams on best practices. Hands‑on Support: Act as the front‑line support for your accounts, and help troubleshoot any customer inquiries; no problem is too small for you to handle. Qualifications: 2‑4+ years of experience in a customer facing role (Customer Success, Account Management, Solutions Engineering, or Consulting), ideally supporting enterprise customers at a technical product company. Commercial and technical fluency: Strong understanding of technical products and an ability to translate the use of these technical products into business value and outcomes for customers. Builder Mindset: You are excited to help build the function, not just fill a seat. You are comfortable with ambiguity and move fast. Nice to have: DevTools Experience: Familiarity with broader developer tooling ecosystem and practices Startup Experience: You've worked in a high‑growth environment where roles are fluid and ownership is high. Location: This role is open to San Francisco, New York City, or London. #J-18808-Ljbffr

A dynamic SaaS company seeks a passionate Customer Success Manager to enhance customer success by managing relationships and driving retention. This fully remote role involves collaborating with various teams to ensure users make the most of the company's platform. Candidates should have at least 3 years in customer success, especially from a SaaS background. The role offers a competitive salary range of $125-145k and opportunities for growth within the organization. #J-18808-Ljbffr

Customer Success Manager page is loaded## Customer Success Managerremote type: Remotelocations: Remote - UStime type: Full timeposted on: Posted Todayjob requisition id: R-100992We're UserTesting-the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process-from ideation to launch. With the world's strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.Trusted by more than 3,000 organizations worldwide-including 75 of the Fortune 100-UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.Let's build experiences people love-together.## ## **The Opportunity**At UserTesting, our mission is to help organizations bring human insight into every decision. As a **Customer Success Manager**, you'll be a trusted advisor to our customers-championing their goals, helping them unlock the full potential of our platform, and driving long-term value through strategic partnerships. You'll work closely with cross-functional teams and play a key role in renewals, product adoption, customer advocacy, and ongoing success planning. If you're passionate about customer experience and want to empower businesses to build better products and services, we'd love to hear from you.## ## **Responsibilities*** Act as a strategic partner by aligning UserTesting's solutions with customers' business goals and desired outcomes* Build and maintain trusted relationships, proactively engaging customers through QBRs, workshops, onsite visits, and success planning* Drive adoption by helping customers operationalize the UserTesting platform across their product development lifecycle* Support smooth transitions from sales to onboarding and ensure a high-quality post-sale experience* Collaborate with internal teams (Sales, Product, Support, etc.) to deliver a cohesive and customer-first approach* Identify and nurture customer advocates for testimonials, case studies, and reference programs* Monitor customer health and usage data to proactively address risks and uncover growth opportunities* Lead renewal conversations and identify upsell opportunities through value-driven account growth strategies## ## **Requirements*** 3+ years of experience in Customer Success, Account Management, or a related field-ideally within a SaaS or tech environment* Proven ability to build relationships and grow accounts across multiple stakeholders and business functions* Strong understanding of customer experience (CX), user experience (UX), and voice of the customer (VoC) programs* Excellent communication, project management, and problem-solving skills* Ability to work independently, navigate change, and thrive in a fast-paced environment* Experience with customer success platforms (e.g., Salesforce, Planhat) is a plus* Willingness to travel up to 20-25%### We encourage you to apply anyway. Studies show that people from underrepresented backgrounds often don't apply unless they meet 100% of the criteria. At UserTesting, we're committed to building a diverse, inclusive, and empathetic team-and we'd love to hear from you.## ## **Application Process*** Meet with a Recruiter* Interview with the Hiring Manager* Participate in a Panel Interview* Offer Stage## ## **Accommodations**At UserTesting, we're committed to building accessible and inclusive experiences for every candidate. If you need accommodations during the interview process or have specific requests, please reach out to us at ************************************. If you'd prefer to speak to someone directly, just ask-we're happy to help.UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable. #J-18808-Ljbffr

Customer Success Manager page is loaded## Customer Success Managerremote type: Remotelocations: Remote - UStime type: Full timeposted on: Posted Yesterdayjob requisition id: R-100931We're UserTesting-the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process-from ideation to launch. With the world's strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.Trusted by more than 3,000 organizations worldwide-including 75 of the Fortune 100-UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.Let's build experiences people love-together.The OpportunityAt UserTesting, we help companies create exceptional experiences by bringing real human insight into every decision. As a **Customer Success Manager (CSM)**, you'll be at the heart of this mission-empowering customers to unlock the full potential of our platform. You'll serve as a trusted advisor to a portfolio of customers, driving engagement, adoption, and growth through strategic partnership and advocacy. From renewals to upsells, from onboarding to optimization, you'll own the customer journey and play a key role in their success-and ours.This is a great opportunity to work cross-functionally, develop deep customer relationships (including with enterprise accounts), and help shape how world-class companies build products, services, and experiences.**Responsibilities*** Act as a strategic partner by aligning UserTesting's solutions with customers' business goals and outcomes* Create and execute Customer Success Plans that drive adoption, maturity, and value realization across the customer lifecycle* Lead renewal discussions and identify upsell and cross-sell opportunities in collaboration with internal stakeholders* Deliver training, insights, and best practices that empower customers to maximize platform value* Build strong relationships and foster advocacy by identifying champions and amplifying success stories* Monitor customer health and proactively address risks or roadblocks in partnership with support and product teams* Collaborate internally across Sales, Product, Marketing, and Support to deliver a consistent and impactful customer experience**Requirements*** 3+ years in Customer Success, Account Management, or related roles-preferably in a SaaS or tech environment* Proven success managing large customer relationships, including Fortune 500 accounts* Strong knowledge of SaaS, customer success strategies, and customer experience (CX) or user experience (UX) practices* Excellent communication, relationship-building, and problem-solving skills with a proactive, solutions-oriented mindset* Familiarity with customer success platforms like Salesforce or Planhat is a plus* Ability to travel up to 30%We know that diverse perspectives fuel innovation. You might be the perfect fit for this or another role-even if you don't check every box.**Application Process*** Meet with a Recruiter* Meet the Hiring Manager* Participate in Panel Interview* Offer Stage**Accommodations**At UserTesting, we're committed to providing inclusive and accessible experiences for all candidates. If you require accommodations or would like to request adjustments to the interview process, please contact us at ********************************.UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable. #J-18808-Ljbffr

About Us: We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact. The Role Proofpoint is looking for a self-starting, responsible, action-oriented, and self-motivated individual to join our growing field services team. The mission of the Senior Customer Success Manager is to ensure that our customers realize the full value of the products and services they have purchased from Proofpoint, ultimately maximizing renewals and add‑on transactions. This is a post‑sales, customer‑centric role in a fast‑paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization. Successful candidates will have outstanding communication skills with a proven track record of successfully interacting with customers regarding business and technical interests alike; a strong technical background, especially related to cybersecurity; extensive experience driving concurrent projects and issues to completion with little or no direction, and above all a passion for ensuring a world class customer experience. Your day-to-day Guide customers through each phase of their Proofpoint journey, serving as a trusted advisor through specific activities aimed at providing realized value from their partnership with us. Create and maintain Customer Success Plans (CSP) for each of your customers that align with their strategic goals and leverages language meaningful to them. Secure approval from your customers' decision makers on the CSP's content and timeline. Meet regularly with customers for health checks to review product adoption and provide them with specific, actionable guidance on how they can get more value from what they already own. Be a relentless advocate for customers to help ensure that Proofpoint deployments are successful. Consistently gather feedback to identify trends and act as the voice of the customer, providing that structured feedback to product management. Identify at‑risk customers that are not achieving their desired outcome and, as needed, lead cross‑functional efforts to get those customers back on track. Engage appropriate team members from cross‑functional groups such as Sales, Marketing, Engineering, Support, and Professional Services to help address underlying causes of churn and dissatisfaction. Learn and document your customers' environment to ensure their success with the current tech stack and identify opportunities for new solutions to address their pain points or help them exploit new markets. What you bring to the team 4‑year college degree in a business area, technical area or equivalent. 5 to 10+ years of industry leadership experience in a customer success, sales engineer, senior support engineer, or other customer‑facing role with exposure to multiple technology areas. Demonstrate a thorough knowledge of customer success principles and the rationale for the related behavior. Current knowledge of Proofpoint products or similar and proven curiosity to learn configure flagship products in best practice. Must be able to articulate customer business requirements and serve as the customer voice internally, even anticipating customer needs based on common scenarios experienced. Demonstrate a high level of engagement with customers and colleagues, managing interactions in a professional manner with a focus on achieving mutual positive results. Proven ability to influence colleagues and customers to act in high‑impact situations. Extensive knowledge of data communication concepts and technologies, specifically email, networking, and enterprise security. Current knowledge of cybersecurity solutions and productivity suites. Proven ability to effectively lead in a team environment as well as independently pioneer new processes for your team. Ability to identify company needs for customer initiatives and lead those initiatives across internal teams, as appropriate. Excellent communication skills, phone manner, and meeting presence with all levels of customer leadership. Evidence of pristine documentation, executive communications, white papers, etc. Strong project and/or program management skills and high attention to detail, with a solid understanding of project management methodologies. Ability to think innovatively, strategically and deliver tactically. Evidence of strategic and tactical success like contributing to successful projects and demonstrating scale of new initiatives. Ability to work independently, adapt quickly, and maintain a positive attitude. Travel: Moderate travel (25%+). Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us: Competitive compensation Comprehensive benefits Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential. Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.]. Annual wellness and community outreach days Always on recognition for your contributions Global collaboration and networking opportunities Our Culture Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com. Our BRAVE Values At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow. We seek people who are bold enough to challenge the status quo, responsive in the face of ever‑evolving threats, and accountable for delivering real impact. We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people. Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together. This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human‑centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one. Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. #J-18808-Ljbffr

Employment Type Full time Department Implementation & Customer Success Please note: this role is required to be based in San Francisco, the entire team goes into the office 5 days per week and you will be working alongside your peers. Our Story Campfire is a next-gen core accounting platform built for modern mid-market finance teams. We help them close fast and scale even faster. Our platform replaces outdated legacy ERPs and manual accounting processes with automation-driven solutions that simplify and accelerate finance workflows. In the past year alone, we have grown 10x, driven by strong customer demand and a product that delivers real results for accounting & finance teams. As we prepare for our upcoming Series A fundraise, we are scaling quickly and building the future of finance by giving teams the clarity, control, and strategic visibility they need to lead with confidence. Position Overview As a full-time member of our Customer Experience team, you will play a critical role in driving ongoing adoption and support for Campfire customers. You'll work closely with existing customers to understand ongoing accounting software needs and provide post- go live support to help them achieve their accounting and business goals. You will report to the Head of Implementation & Customer Success as part of this role. Key Responsibilities Serve as an Campfire accounting subject matter expert for our customers to provide training sessions to ensure users are proficient with the software. Serve as the primary point of contact for assigned customers. Collaborate with product and engineering teams to communicate customer bugs and feature requests. Develop and maintain account management and support best practices and documentation. Experience 2+ years of experience in accounting audit, accounting or finance. Strong preference for candidates with experience in an in-house or public accounting role. Bonus: at least 1 year of experience in an implementation, solutions, support or customer success role Strong technical aptitude and ability to quickly learn new software platforms Intermediate-level Microsoft Excel/Google Sheets skills Bachelor's degree or equivalent experience in a relevant field Personal Attributes Highly proactive, adaptable, and capable of working in a fast-paced environment. Excellent attention to detail and ability to work under tight deadlines. Exceptional communication and interpersonal skills. Problem-solving mindset with the ability to translate customer needs into practical solutions A growth mindset with a focus on continuous improvement. #J-18808-Ljbffr

The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager to lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS‑based solutions for our clients, bridging business requirements with technical solutions and ensuring alignment with customer outcomes. You will apply AWS frameworks such as the Well‑Architected Framework and Cloud Adoption Framework, demonstrate technical credibility across diverse stakeholders, distill customer needs into clear technical requirements, decompose complex problems, and make informed trade‑off decisions that consider performance, scalability, security, and business impact. Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to maintain relevant AWS certifications, develop domain‑specific expertise, and effectively communicate technical concepts to both technical and business audiences. Progression will involve leading increasingly complex technical projects, shaping cross‑organizational technical strategies, establishing best practices, and executing project plans while proactively identifying and managing risks and driving projects to successful completion, exceeding customer expectations. Key job responsibilities Leading and managing complex cloud migration and implementation projects Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning Bridging business requirements with technical solutions, facilitating engineering discussions, and ensuring alignment with customer business outcomes Distilling customer needs into clear technical requirements and mapping them to business outcomes Decomposing complex technical problems into actionable, deliverable solutions Contributing to technical documentation and defining documentation standards About the team Diverse experiences are valued at Amazon. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let that stop you from applying. Why AWS: Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, trusted by startups and Global 500 companies alike for powering their businesses. Work/Life Balance: We value work‑life harmony and strive to support flexibility within our working culture. Inclusive Team Culture: Our employee‑led affinity groups foster a culture of inclusion. Ongoing events and learning experiences keep us embracing our uniqueness. Mentorship and Career Growth: Continuous learning, mentorship, and career‑advancing resources help you develop into a well‑rounded professional. Basic Qualifications Bachelor's degree in a STEM field Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS) Experience leading multiple Agile teams concurrently or at scale Experience leading and delivering enterprise‑level IT engagements Preferred Qualifications Active project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2) Experience delivering customer engagements in a professional services role AWS Professional level certification or experience communicating technical concepts to diverse audiences in pre‑sales environments Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $238,900/year in our highest geographic market. Pay is based on market location, and may vary depending on job‑related knowledge, skills, and experience. Additional forms of compensation such as equity, sign‑on payments, and other benefits may also be provided as part of a total compensation package. #J-18808-Ljbffr

The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade‑off decisions considering performance, scalability, security, and business impact. Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain‑specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you'll lead increasingly complex technical projects, shape cross‑organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, elevate when appropriate, and drive projects to successful completion, while exceeding customer expectation. The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work. Key job responsibilities Leading and managing complex cloud migration and implementation projects Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes Distilling customer needs into clear technical requirements and map them to business outcomes Decomposing complex technical problems into actionable, deliverable solutions Contributing to technical documentation and define documentation standards About the team Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture - Here at AWS, it's in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth - We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional. Work/Life Balance - We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Basic Qualifications Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience 5+ years experience in cloud computing. Experience in project management of technical programs 5+ years of customer‑facing, large scale implementation consulting experience across multiple cross‑functional teams, as well as 5+ years of hands‑on experience with enterprise‑level IT projects that followed documented methodologies such as Agile and used project management tool sets (Confluence, Jira, etc) and source code management products. Current, active US Government Security Clearance of TS/SCI with Polygraph. Preferred Qualifications AWS experience preferred Project Management Professional (PMP) and/or AWS Certified Solutions Architect - Associate Strong understanding of AWS services, architectures, and best practices Experience applying AWS frameworks like Well‑Architected and Cloud Adoption Framework Proven ability to establish technical credibility with engineering teams and senior technical decision‑makers Experience supporting National Security mission systems, and the ability to represent AWS within the customer's environment, driving discussions with senior personnel regarding trade‑offs, best‑practice, project management, and risk mitigation. Hold at least one active project management certification, understand the value proposition of the public cloud and has delivered cloud engagements, presented to C‑level executives and technical subject‑matter experts, balanced multiple stakeholders, and managed projects with 10+ resources, 6+ months, or $250k+ in contract value. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $238,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************* . This position will remain posted until filled. Applicants should apply via our internal or external career site. #J-18808-Ljbffr

Oomnitza offers the industry's most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT. Our SaaS solution, with agentless integrations, best practices and low-code workflows, enables enterprises to leverage their existing infrastructure systems and automate processes such as offboarding, onboarding, audit readiness, refresh forecasting and more, thereby reducing reliance on error‑prone manual tasks and tickets. We help some of the most well‑known and innovative companies to improve efficiency, expedite audits, mitigate cyber risk and eliminate redundant IT spend. As a Customer Success Manager, you are passionate about helping technology teams leverage the Oomnitza platform and knock down any hurdles blocking your customer's success. We need a talented and motivated Customer Success Manager to manage a dedicated book of customers. As the Customer Success Manager you're passionate about helping technology teams elevate their business processes and comfortable wearing many hats. We are looking for this person to be West Coast based and work Pacific hours. Responsibilities Own and nurture customer relationships, serving as the primary point of contact to ensure customer satisfaction and long‑term engagement. Drive gross revenue retention by proactively managing an assigned book of business and identifying churn risks early. Increase product adoption and value realization, ensuring customers fully leverage the platform's features to meet their business objectives. Identify expansion opportunities, working closely with sales and account teams to grow accounts through upsell and cross‑sell initiatives. Lead executive business reviews (EBRs), presenting progress, ROI, and strategic recommendations to senior stakeholders. Develop and maintain Customer Success Plans, aligning customer goals with measurable outcomes and tracking progress over time. Share best practices and thought leadership, guiding customers on industry trends and optimal product use. Deliver ongoing product education, including new feature announcements and enablement sessions to drive continued adoption. Act as the voice of the customer, gathering feedback and advocating internally to influence roadmap, features, and support. Collaborate cross‑functionally with sales, product, and support teams to ensure a seamless customer experience. Qualifications Minimum 3 years in a strategically focused customer success role, ideally at a SaaS company Business savvy with an ability to translate business needs into data and product requirements Excellent verbal and written communication skills Extremely strong presentation capabilities Self‑motivated and comfortable in an ever‑changing agile environment Basic understanding of API's/Web Services and how they function Intermediate knowledge of complex technology user workflows Knowledge and basic triage ability of HTTP error messages Strong Salesforce, PowerPoint, Word, Google Suite and Excel skills What we can offer you Career Growth: Top performers will have an opportunity to help shape the team. Working directly with the founders to drive initiatives and create a structure that scales Market‑competitive salary + equity A once‑in‑a‑lifetime career opportunity to get onboard a fast‑growing business that is venture‑backed by Shasta Ventures, SYN Ventures and Riverside Acceleration Capital The salary range for this position is: $125-145k (OTE) Oomnitza recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. #J-18808-Ljbffr

Sr. Customer Success Manager - SMB/Mid Market HoneyBook is the leading AI‑powered business management platform for service‑based business owners. Designed to enhance-not replace-independent professionals, HoneyBook's AI‑powered tools help businesses attract leads, connect with clients, book projects, and manage payments more efficiently. With AI seamlessly integrated into every workflow, entrepreneurs can focus on their craft while scaling their businesses with confidence. Since its founding in 2013, HoneyBook has powered over 25 million client relationships and processed more than $12 billion in transactions, helping independent businesses grow faster and smarter. Our culture is built on five core values that inform everything we do. We encourage collaboration, feedback, ownership, and have a growth mindset. We know experience comes in many forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast‑paced, intellectually‑charged environment and have similar experience to what we are looking for, we encourage you to apply. About the role We're looking for a Sr. Customer Success Manager - SMB/Mid‑Market to design and run proactive customer success programs that measurably accelerate time‑to‑value, improve adoption, and drive net revenue expansion across a focused book of strategic SMB/MM customers. As a senior builder‑IC, you'll own outcomes end‑to‑end: from onboarding and value realization to QBRs, renewals, and upsells while establishing the playbooks, instrumentation, and operating rhythm that can scale. You'll partner closely with Product, Growth, and Member Care to turn insights into repeatable motions and proof points for future team expansion. If you love turning customer outcomes into revenue outcomes, this role is for you. This role is hybrid to our San Francisco office, 3 days per week and requires occasional travel to Tel Aviv/NY ~2×/year for planning and collaboration. Here are some things you'll do Own a strategic SMB/MM book of business - driving customer success through adoption, renewals, and growth with strong retention and expansion results. Deliver a standout onboarding experience that helps customers activate quickly and see value early. Design and run proactive engagement programs (like onboarding tune‑ups, adoption campaigns, and renewal prep) in partnership with our Digital Programs Lead: testing, iterating, and measuring what works. Build a smart, efficient CS system powered by data and AI to forecast retention, create/maintain QBR templates, track health, and guide customer conversations; maintain clear dashboards and follow through on key milestones. Grow your expansion pipeline and maintain disciplined forecasting and communication around opportunities and risks. Champion customer advocacy by collaborating with our community team to turn success stories into references, reviews, and case studies. Share insights that shape our product and growth strategy highlighting churn risks, feature gaps, and opportunities for improvement. Document playbooks and best practices to scale what works and help pave the way for future CSMs. Here's what we're looking for in a candidate Must‑haves Ownership & Initiative: You take pride in building and improving - designing programs, setting clear goals, and delivering results with minimal direction while collaborating openly across teams. Commercial Mindset: You're confident managing renewals and expansions in an SMB/MM environment, balancing business outcomes with genuine customer advocacy. Customer Growth Focus: You know how to turn insights into action: driving feature adoption, accelerating time‑to‑value, and helping customers realize measurable success. AI Confidence: You use AI tools thoughtfully to scale research, personalize communication, and streamline prep - always grounded in accuracy, privacy, and human connection. Nice‑to‑haves Analytical Clarity: You focus on what matters most, use data to guide priorities, and communicate trade‑offs clearly. Storytelling: You turn insights into simple, compelling stories that help teammates and leaders align quickly. Forecasting: You maintain clean, consistent renewal and expansion forecasts, identify risks early, and collaborate to solve them. Here is what is needed 6 years of experience in Customer Success or Account Management, including work with SMB and Mid‑Market customers. You've managed a broad portfolio (around 100+ accounts) and understand how to balance scale with personal connection. Direct experience owning renewals and expansions with measurable impact on NRR. You know how to identify opportunities, tell a strong value story, and close with confidence. Design and refine customer programs: like onboarding tune‑ups, adoption campaigns, or renewal prep - that deliver clear results and repeatable wins. Set up lightweight forecasting systems, maintaining pipeline visibility, and tracking performance with accuracy and accountability. Comfortable using CRM and CS platforms (Salesforce, HubSpot, Gainsight, ChurnZero, or similar) and experimenting with AI‑assisted tools to improve insights and efficiency. Startup/scale experience whether building a motion from 0→1 or helping scale from 1→10, and you bring structure, curiosity, and resilience to every phase of growth. The good stuff Mission‑driven: You'll be joining more than just another startup. Our members' success is at the heart of everything we do. Impact: We move quickly and encourage every employee to push the envelope. Our best ideas come from out‑of‑the‑box thinking and innovation; be ready to fail fast and often! Compensation: We offer a competitive salary and meaningful equity grants. Base pay is $120k‑$145k, depending on experience and skills. Benefits & perks: From wellness programs to exceptional family leave policies, the health and happiness of our employees are foremost. Our core values People come first: We prioritize people as we explore opportunities and work through challenges. Raise the bar: We push for greatness-for ourselves, each other, and our members. Own it: Trust and ownership let us make decisions with confidence. We love what we do: We bring passion to our work and love what we create for our members. Keep it real: Authenticity, respect, and transparency are at our core. HoneyBook is an equal‑opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic. We honor all candidates and are committed to a fair recruitment process. #J-18808-Ljbffr

A technology company is seeking an Enterprise Customer Success Manager in San Francisco. The role entails managing strategic accounts and driving the adoption and success of their technical products. Candidates should have 2-4 years of experience in customer-facing roles, strong technical fluency, and a builder mindset. The position involves relationship management, operational success planning, and providing hands-on support to customers. This is an exciting opportunity to shape customer experiences and contribute to company growth. #J-18808-Ljbffr

Engagement Manager - Digital Transformation Travel: 25-40% (U.S. client sites) Reports to: Director, Professional Services About SkillNet SkillNet Solutions is a global leader in digital transformation, specializing in customer experience (CX), unified commerce, and enterprise-scale eCommerce. We help mid-market and enterprise organizations modernize operations, strengthen agility, and unlock measurable growth across digital and physical retail channels. Our consulting‑led approach delivers both strategic guidance and hands‑on solution delivery across complex technology ecosystems. The Opportunity The Engagement Manager (EM) is a senior strategic leader who drives commercial success, solution vision, and delivery excellence for large‑scale digital transformation programs. Acting as a trusted advisor and executive‑facing guide, you lead clients from the earliest presales conversations through successful go‑live. This role blends strategy, solutioning, and hands‑on program leadership-ideal for someone with deep retail/digital expertise, strong executive presence, and a passion for solving complex problems. What you will do: Presales Leadership & Commercial Growth Lead end‑to‑end presales efforts, including discovery, solution framing, and executive‑ready presentations. Drive commercial outcomes tied to: Prospect‑to‑client conversion Account profitability and margin performance Add‑on revenue and account expansion Develop and refine SOWs that balance client needs with delivery feasibility and financial targets. Represent SkillNet's value proposition with clarity, confidence, and consultative insight. Executive Advisory & Client Strategy: Serve as the executive sponsor for major engagements, cultivating deep, trust‑based relationships with C‑suite leaders. Deliver strategic recommendations using structured thinking, creativity, and domain expertise. Lead high‑impact workshops spanning CX strategy, customer journey mapping, technical requirements, and digital growth roadmaps. Maintain strong client satisfaction and long‑term account health (CSAT/NPS). Delivery Leadership & Technical Oversight: Oversee multi‑phase, multi‑workstream digital transformation programs (eCommerce, PIM, OMS, CX, etc.). Ensure on‑time, on‑budget, and on‑scope delivery while guiding cross‑functional delivery teams. Act as the bridge between business stakeholders and technical teams, translating complex concepts into actionable guidance. Partner with Solution Architects to identify risks early, resolve blockers, and maintain program momentum. Team Leadership & Methodology Governance: Lead matrixed teams of architects, engineers, and analysts with a focus on accountability and excellence. Tailor Agile/Scrum/Kanban or hybrid delivery models to fit client maturity and operating environments. Continuously optimize delivery processes to enhance efficiency, predictability, and client value. What you bring Exceptional executive presence and the ability to influence and advise C‑level leaders. Proven success in presales‑driven consulting roles, including ownership of SOWs, commercial KPIs, and conversion outcomes. Expertise in Agile, Scrum, Kanban, and DevOps methodologies with the ability to tailor frameworks to client contexts. 10+ years of experience in retail or B2B commerce with deep understanding of domain‑specific challenges. Strong technical foundation (e.g., enterprise/solution architecture) enabling credible engagement with technical teams. Hands‑on experience with modern commerce ecosystems (Shopify, SAP Commerce, Kibo, Spryker, commercetools, PIM, OMS, digital marketing/growth). Strong financial acumen including P&L ownership, budget management, and financial modeling. Comfortable working in highly ambiguous environments Bachelor's degree required; MBA preferred. Work and Benefits Snapshot SkillNet is committed to equitable, market‑competitive compensation. Total compensation for this role ranges from $150,000 - $200,000, based on experience and expertise. We offer a comprehensive benefits package including: Generous Medical, Dental, and Vision coverage Health spending accounts Long Term Disability 401(k) participation Flexible schedules PTO Learning & Development programs Company‑provided equipment for full‑time U.S.-based remote employees Offers are contingent upon successful completion of reference checks. Equal Opportunity Statement SkillNet Solutions is an Equal Employment Opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, age, national origin, protected veteran status, disability, sexual orientation, gender identity or expression, marital status, genetic information, or any characteristic protected by law. About us At SkillNet, we're passionate engineers, and creative thinkers dedicated to making modern commerce work for everyone. Since 1996, we've partnered with global names like Disney, lululemon athletica, and PayPal‑helping them dream bigger and deliver smarter, seamless experiences for their customers. What drives us? Transforming commerce is about more than technology‑ it's about people. We're the team that global brands turn to when they want to reimagine how enterprise and retail work in a fast‑moving digital atmosphere. By blending AI, cloud, and cutting‑edge SaaS, we help businesses anticipate the next shift and create a unified journey across B2B, B2C and B2B2C. With over 63 countries in our portfolio and a diverse, collaborative culture spanning three continents, SkillNet is always pushing boundaries (and having fun doing it!). We believe great ideas come from everywhere, so we're all about sharing knowledge, challenging the status quo, and celebrating our wins together. Ready to join a team that loves what they do and is shaping the future of commence? Let's engineer what comes next together! Our team is entirely remote and we're hiring! Take a look at our openings! ************************************* #J-18808-Ljbffr

Are you motivated to work with Software Developers helping them adopt the latest and emerging practices and tools? Are you excited by helping shape the next era in Software Development being shaped by AI? Do you thrive in a fast‑paced, dynamic, and always evolving technology landscape? The Developer Transformation Engagement Manager plays an essential role in helping Software Developer communities and teams learn, apply and scale the latest software development practices and methodologies through customer engagements. As an Engagement Manager you will collaborate with Software Development teams and AWS Developer Specialists to coordinate learning workshops and customer engagements ensuring the delivery of a high standard experience. Key Responsibilities Proactively identify developer transformation opportunities with customers, sales, and account teams. Ideally, Engagement Managers dive deep to understand the customer's business priorities, as well as their technical architecture, to identify opportunities or gaps that require use of latest methodologies, emerging developer technologies and AWS services. Create, articulate, and position a compelling vision and value proposition to customers conveying the financial, technological and transformational value of transforming their developer practice with the AWS platform. Work alongside Solutions Architecture leadership to support customers in the exploration, ideation, engineering and delivery of leading edge, innovative, cloud based solutions that leverage Serverless Architecture, Machine Learning, Generative AI and Agentic AI. Qualify, execute and deliver strategic innovation and developer transformation outcomes for a variety of customers across a broad range of industries and verticals. Establish the scope of engagements, and define working arrangements in collaboration with customers' technical and business stakeholders. This includes evaluating feasibility and potential long‑term impact and outcomes for customers and Amazon, to ensure return on investment of engagements. Drive collaboration across cross‑functional teams and facilitate stakeholder management across all levels from senior customer leadership to project teams. Develop extensive executive and senior technical relationships within client organizations; being viewed as a trusted advisor for innovation and cloud technology. Help customers structure their software development practices to ensure maximum benefit can be derived from innovation, prototyping, and the adoption of the AWS cloud. Capture learnings and customer feedback from engagements and cascade these across the wider organization to improve services and products. Engagement Managers also participate in awareness campaigns and share technical and procedural knowledge derived from their engagements internally, as well as with other customers. If you are someone who is thrilled by the opportunity to lead the new era in software development with customers across diverse range of business problems and use cases, we would love to have you join our team. About the Team AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small‑ and mid‑market accounts to enterprise‑level customers including public sector. The AWS Developer Transformation team interacts with developer communities and teams in leading companies to transform their developer practices helping them build innovative business solutions on top of AWS services. Basic Qualifications 3+ years in project management of technical programs. 3+ years in customer facing consulting and working with enterprise customers. Japanese language fluency and business English skills. Preferred Qualifications 3+ years in software development or delivery related roles. Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr