Senior Manager, Global Customer Support
Vice president job at Cornerstone
**About the Role:** As a Senior Customer Support Manager, you will lead a high-performing team responsible for delivering "white-glove," proactive support experiences to our enterprise SaaS customers. Your emphasis will be on operational excellence, leveraging advanced customer support tools and data analysis to drive strategic initiatives and ensure customer satisfaction, retention, and success.
**In this role you will...**
+ **Team Leadership:** Manage, mentor, coach a team of support professionals, fostering growth, engagement, and accountability. Set clear goals, monitor performance, and ensure high-quality, timely customer interactions.
+ **Operational Excellence:** Take ownership of support operations for enterprise customers, developing and optimizing workflows and processes using cutting-edge SaaS support tools (e.g. AI-based automation, omnichannel communications, Self-service knowledge bases, CRM and Customer experience analytics)
+ **White Glove & Proactive Support:** Continuous improvement to existing "best in class" customer support package that exceed expectations for enterprise customers, focusing on proactive engagement, personalized solutions, and superior issue resolution.
+ **Data-Driven Management:** Gather, analyze, and report on critical support metrics: CSAT, NPS, first response time, resolution time, and more. Use data to drive continuous improvement, inform decisions, and demonstrate impact to leadership.
+ **Process Optimization:** Evaluate new technologies, tools, and best practices in support operations; identify opportunities for automation and efficiency.
+ **Cross-functional Collaboration:** Partner with product, engineering, account management, and sales teams to drive successful customer outcomes, fast-track issue resolution, and relay customer feedback for product improvements.
+ **Customer Advocacy:** Serve as a trusted advisor and escalation point for enterprise customers, advocating on their behalf internally and ensuring their voices are heard.
**You've got what it takes if you've got...**
+ Bachelor's degree in a relevant field and/or role aligned experience required.
+ 6+ years experience in customer support/operations roles, with at least 5 years leading teams in a SaaS environment.
+ Demonstrated expertise in enterprise-level support and white glove services.
+ Deep proficiency with customer support operational tools and CRM platforms.
+ Proven track record in data analysis and using metrics to drive decisions.
+ Experience designing and modeling customer support packages and service tiers for enterprise clients.
+ Excellent communication, leadership, and stakeholder management skills.
+ Ability to thrive in a fast-paced, customer-focused, and collaborative environment.
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at ****************
Senior Director, PCB and PCBA Group Leader
Santa Clara, CA jobs
NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It's a unique legacy of innovation that's fueled by great technology-and amazing people. Today, we're tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what's never been done before takes vision, innovation, and the world's best talent. As an NVIDIAN, you'll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the world.
What you will be doing:
Partner with Design Engineering to drive the end-to-end roadmap for PCB and PCBA technologies across all NVIDIA product lines, from early R&D through mass-production readiness.
Lead strategic sourcing, quality, delivery, and commercial management of the global PCB supply base, ensuring capability, resilience, and readiness for rapid growth.
Develop and implement technical plans and programs that advance PCB and PCBA technologies in both the short and long term, ensuring suppliers have the capacity and capability to support mass-production volumes.
Plan and execute advanced R&D programs for next-generation PCB and PCBA/SMT technologies including materials, interconnect structures, and assembly processes to achieve high yields, strong reliability, and readiness for Data Center, Networking, Gaming, and Automotive products.
Partner closely with U.S. and Israeli Hardware and Signal Integrity teams to anticipate and support PCB, PCBA, and SMT requirements early in the design cycle.
Partner with leading PCB fabricators and material suppliers to shape next-generation technologies, guide their development roadmaps, and qualify new processes and materials for reliable mass production.
Select, pre-qualify, secure capacity, and allocate market share for PCB suppliers across NPI and mass-production demands.
Manage all engineering and NPI quick-turn PCB/PCBA builds, ensuring industry-leading cycle times, quality, and predictability.
What we need to see:
B.S. or higher in Materials Science, Chemistry, Electrical Engineering, or related technical discipline or equivalent experience.
20+ overall years of experience across PCB and PCBA/SMT technologies, including at least 10 years leading large, global, cross-functional engineering or manufacturing technology organizations.
Demonstrated mastery of PCB technology development including laminate systems, interconnect structures, HDI/multilayer stackups, fabrication processes, and reliability engineering.
Strong hands-on background in PCBA and SMT manufacturing, including solder materials, adhesives, underfill, thermal materials, stencil and reflow processes, DFM/DFT, SPC, FA, and high-reliability assembly.
Proven experience managing and developing global PCB supply bases, including technology roadmaps, qualifications, quality programs, capacity strategies, and supplier performance management.
Experience supporting high-reliability markets (Automotive, Aerospace, Defense, Medical) with rigorous process control and reliability requirements is a strong plus.
Established ability to partner deeply with Hardware, Signal Integrity, and Reliability Engineering teams, both domestic and offshore, with a track record of solving complex design-to-build challenges.
Demonstrated success operating at executive scale strong leadership presence, clear communication, decisive problem solving, and the ability to influence senior stakeholders across Engineering, Operations, and Suppliers.
A builder's mindset with high motivation, strong analytical thinking, creativity, and a passion for developing new technologies and elevating global manufacturing capability.
With competitive salaries and a generous benefits package, we are widely considered to be one of the technology world's most desirable employers. We have some of the most forward-thinking and hardworking people in the world working for us. Are you creative and autonomous? Do you love a challenge? If so, we want to hear from you. Come, join our growing team and help us build the scalable communication platforms driving our success in this multifaceted and quickly growing field.
Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 292,000 USD - 442,750 USD.
You will also be eligible for equity and benefits.
Applications for this job will be accepted at least until November 24, 2025.NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.
Auto-ApplyVice President
Santa Ana, CA jobs
As a key leader within the Western Region, the Vice President will collaborate across geographies and disciplines to expand our market presence, enhance technical capabilities, and deliver high-quality infrastructure solutions. This role requires a visionary leader with deep industry knowledge, strong client relationships, and a proven track record in delivering complex transportation projects.
This is a high-impact leadership role with the opportunity to influence major infrastructure initiatives and collaborate with top-tier professionals across the Western Region.
Responsibilities
Strategic Leadership & Growth
Lead business development and client engagement strategies to expand our Transportation and Bridge portfolio across California.
Lead the Identification and pursuit of new opportunities, including alternative delivery methods (e.g., design-build, P3).
Partner with local and regional leadership to align technical capabilities with market needs and client expectations.
Project Delivery & Technical Excellence
Serve as Program Manager, Project Principal, or Technical Advisor on key transportation projects.
Provide technical oversight and mentorship to project teams, ensuring quality, innovation, and compliance with industry standards.
Support pursuit strategies and proposal development for major regional and national opportunities.
Collaboration & Integration
Coordinate regularly with Office Executives, Department Managers, and Regional Practice Leads to ensure seamless project execution and resource alignment.
Foster cross-discipline collaboration to deliver integrated solutions and leverage firm-wide capabilities.
Client & Industry Engagement
Build and maintain trusted relationships with clients, partners, and industry stakeholders.
Represent company strategically at industry events, conferences, and technical committees to elevate our brand and thought leadership.
Operational Excellence
Monitor project performance, quality assurance, and financial metrics to ensure successful outcomes.
Promote a culture of innovation, and continuous improvement across all operations.
Talent Development
Mentor and develop emerging leaders and technical staff.
Support recruiting efforts to attract top talent and build a high-performing team.
Professional Requirements
Bachelor's degree in Civil or Structural Engineering (Master's preferred)
Professional Engineer (PE) license required; SE or AICP a plus
20+ years of progressive experience in transportation infrastructure, with a focus on Transportation and bridges
Recognized industry leader with a strong professional network in California
Proven success in strategic business growth, business development, project delivery, and team leadership
Experience with multiple project delivery methods, including alternative delivery
Exceptional communication, collaboration, and relationship-building skills
Chief of Staff to the CEO
Princeton, NJ jobs
Status: Full-time,
About Zyter|TruCare
Zyter|TruCare is a population health platform that blends technology, agentic AI, and clinician-led services into one cohesive ecosystem. We help payers and providers run Utilization, Case, and Disease Management on a single platform. Then layer AI to orchestrate work and reduce manual effort. We're trusted across commercial and government markets, serving 56M+ members and patients with 1,700+ people and 50+ customers.
Our products provide the operating system for payer and provider operations, an “integrated equation” of Digital Platform + AI Orchestration + Clinical Services that simplifies work, improves decisions, and delivers outcomes. Our agentic AI sits alongside our NextGen platform or existing systems to orchestrate tasks, route next-best actions, and keep humans in the loop with governance and auditability. The goal: real-time, modular workflows that scale across teams and channels, so organizations move faster without ripping and replacing
Role Summary
The Chief of Staff (CoS) serves as a strategic, operational, and execution partner to the CEO-driving alignment, clarity, and momentum across the company. This role is designed for a high-capacity operator who can translate vision into execution; enforce operating cadence; manage cross-functional follow-through; and ensure the CEO's priorities are delivered with speed, quality, and accountability.
The CoS will help run the business day-to-day: owning goal tracking, operational reviews, budgeting follow-ups, FY26 planning workstreams, board/chairman reporting, and special strategic initiatives. This leader will work across Product, Engineering, Innovation, Client Success, Growth, and Services-ensuring the company advances the Margin-Moat-Magnet agenda and accelerates Symphony/NextGen execution.
Key Responsibilities
1. CEO Office & Operating Rhythm
Serve as the CEO's right hand-anticipating needs, removing barriers, and ensuring organizational focus on the highest-value priorities.
Run the weekly, monthly, and quarterly operating cadence across the company (L1/L2 meetings, staff meetings, initiative reviews).
Drive follow-ups, decisions, and accountability across teams; ensure commitments are tracked and delivered.
Create clarity and synthesis for the CEO: briefing documents, issue summaries, pre-reads, talking points, and strategy positioning.
2. Budgeting, Forecasting & Operational Follow-Through
Partner with Finance to ensure planning cycles, budgeting, headcount requests, and investment approvals remain on track.
Monitor financial performance against plan; track variances; ensure leaders are closing gaps.
Maintain dashboards that tie spend and resource allocation directly to outcomes (Margin-Moat-Magnet framework).
3. FY26 Planning & Enterprise Reporting
Lead coordination and consolidation of FY26 business plans, including product, engineering, innovation, client success, and services.
Translate high-level strategy into sequenced, measurable workstreams with clear milestones and interdependencies.
Develop and maintain enterprise scorecards, operational KPIs, and CEO dashboards.
4. Board & Chairman Communications
Own preparation for board meetings, chairman updates, and investor-style reporting.
Draft board narratives, CEO letters, progress updates on Symphony, NextGen, Services, and financial outlook.
Coordinate with Finance, Product, Engineering, and Strategy to produce crisp, data-backed, executive-ready materials.
5. Strategy, Alignment, and Acceleration
Support strategic initiatives including:
- Symphony platform expansion and commercialization
- TruCare NextGen execution lifecycle
- AI innovation and prototyping (Delta team)
- Services/clinical operations integration
- Partnerships, GTM pushes, and cross-enterprise transformation
Drive cross-functional alignment-ensuring Product, Engineering, CS, Growth, and Services are synchronized and executing at pace.
Identify bottlenecks early and create CEO-backed interventions to unblock progress.
6. Internal Communications & Leadership Enablement
Partner with the CEO on messaging, positioning, and communication to leadership and broader teams.
Draft strategic communications, town hall content, leadership narratives, and cultural reinforcement messages.
Ensure the organization understands the priorities, progress, and rationale behind key decisions.
7. Special Projects & M&A Support
Lead or support high-priority special initiatives directly sponsored by the CEO (e.g., acquisition integration, federal programs, platform launches).
Support due diligence and post-merger integration activities in collaboration with Finance, Strategy, and relevant business leaders.
Qualifications
8-12+ years of experience in management consulting, strategy, operations, or Chief of Staff roles-preferably in healthcare, AI, SaaS, or managed services.
Exceptional project management and cross-functional leadership capability; proven ability to drive execution across engineering, product, and operations.
Outstanding communication skills (written, verbal, executive presence); able to write board-level material.
Strong analytical and financial acumen: budgeting, modeling, KPI tracking, scenario analysis.
Ability to navigate and prioritize in a high-velocity environment; comfortable with ambiguity, context switching, and complex problem-solving.
High integrity, sound judgment, and the ability to maintain confidentiality at all times.
Bias for action-high-urgency, resourceful, detail-oriented, and unafraid to hold teams accountable.
Success Looks Like
The CEO's priorities are translated into organizational action with clear owners and timelines.
The FY26 plan is delivered with discipline, clarity, and cross-functional buy-in.
Board and chairman reporting is crisp, predictive, and trusted.
Leadership operates on a consistent cadence with strong follow-through and measurable results.
Symphony, NextGen, and Services initiatives accelerate due to improved alignment and reduced friction.
Zyter's operating model becomes more disciplined, data-driven, and outcome-oriented.
President - Affordable Housing
Salt Lake City, UT jobs
Macdonald & Company are proudly partnered with a privately held Real Estate Developer that focus on Low-Income Housing Tax Credit Affordable Housing and Market-Rate Multifamily projects, as they seek to appoint a President.
The Role
The President will serve as a senior strategic partner to the executive team, overseeing the day-to-day management of the company while helping drive growth across investments, development initiatives, and operating platforms. This role is designed for a real estate leader with strong experience in investment management, development execution, and cross-functional leadership, capable of bridging strategy with hands-on operational excellence.
Responsibilities:
Provide strategic leadership across the firm's investment, development, and corporate functions, ensuring alignment between corporate strategy, project pipelines, capital deployment, and organizational operations.
Partner with the CEO and investment/development teams on long-term planning, including portfolio strategy, deal execution support, capital budgeting, and platform expansion.
Oversee and integrate company functions including Operations, HR, Marketing & Communications, ESG/Social Impact, and Technology to ensure they effectively support investment and development objectives.
Develop and implement processes that enhance project delivery, underwriting efficiency, cross-team communication, and organizational performance.
Support evaluation of third-party development and operating partners; participate in reviewing JV structures, major agreements, and project-related contracts.
Establish policies and workflows that strengthen culture, accountability, and performance across all departments.
Collaborate with department heads on staffing plans; assess organizational needs driven by pipeline growth and approve hiring initiatives.
Analyze company and project-level performance metrics, converting data into actionable insights and presenting reporting to executives, lenders, and investment partners.
Enhance operational infrastructure to support scaling AUM, project volume, and investor expectations.
Vice President of Investor Relations
Boston, MA jobs
SPECIFICATION
VICE PRESIDENT of INVESTOR RELATIONS
Shine Associates, LLC has been retained to search, identify and recruit a Vice President of Investor Relations (“VPIR”) on behalf of our client (‘Company'). This position will be based in the Boston, MA office.
CONFIDENTIALITY
Shine Associates, LLC has been exclusively retained on this assignment. Information contained in this position specification as well as any other information concerning the Company provided or verbally discussed is confidential. All materials and discussions are to be utilized for the sole purpose of a candidate's personal review of the career opportunity.
CLIENT DESCRIPTION
Our client is a real estate investment and development company that focuses primarily on industrial and residential markets. Headquartered in Boston, with offices in Atlanta and Philadelphia, the Company searches for unique investment opportunities throughout the East Coast.
The Company finds and invests in opportunities across the risk spectrum; this results in insightful investments ranging from short-term, value-add projects to long-term, multiple-oriented deals. With operating expertise across this spectrum, the firm is capable of capitalizing on a vast array of deal types.
The Company takes seriously their Core Values:
Value Creation: Their business is built on finding and creating value in every deal, property, and relationship.
Ownership: Operates with extreme ownership, where every team member is accountable for their collective success.
Fiduciary Excellence: Committed to safeguarding their investors' capital, ensuring every decision maximizes value with transparency and integrity.
Agility: They move swiftly and strategically, taking advantage of hidden opportunities in the market.
Growth and Humility: Lead with humility and a focus on continuous growth-both personally and professionally.
VICE PRESIDENT of INVESTOR RELATIONS
Our client is a real estate investor and developer focused on the commercial and residential sectors. The Company currently owns over four million square feet of real estate across the East Coast and has a pipeline of development approaching $1 billion.
The Vice President of Investor Relations position is an opportunity for an exceptional candidate to advance their real estate career. The candidate will join a dynamic team and will be responsible for maximizing the equity capabilities across both high-net-worth investors and our institutional joint venture partnerships. Focusing on servicing the existing Investor base, Inbound Investor referrals, and additional ad hoc Investor requests.
The Company's platform is unique in that we source equity from investors that range from individual high-net-worth accredited investors to large scale institutions and pension funds. The demands of each pool of capital are remarkably unique and tailored to their needs. The result is a position that sits at the intersection of Investor Relations, Asset Management, and Acquisitions with exposure and the need to understand each business line.
This position will report directly to Partner, Head of Investor Relations, in support of the Head of Institutional Equity and Head of Private Capital - all three are experienced members of the firm's team with a core focus on sourcing equity for all new deals and servicing the existing equity relationships across the portfolio.
SPECIFIC RESPONSIBILITIES
Support and service existing investor relationships through in-person meetings, portfolio performance reviews, and calendar-based reporting.
Administer legal document formation, capital account set-up, and the Investor subscription process for all Company Investors.
Maintain the Investor Relations database - powered by Juniper Square.
Assist in the creation and publication of new investment offerings.
Support the publication of the Firm's quarterly/annual reports and business plans to investors.
Work closely with other key company functional areas (acquisitions, asset management, finance, accounting, compliance, tax, and legal) to compile data and insights for investor reports, questionnaires, communications, and ad-hoc requests
Manage the coordination of investor fund closings (open and closed end vehicles), including working closely with legal counsel and third-party administrators to coordinate investor subscription documents and limited partnership agreements
Review and organize subscription documentation and corresponding information
Track and document essential information through the review of legal documentation
Assist in coordinating documentation with legal team and managing correspondence with LPs
Provide prospective and existing investor support via CRM platform
Support fundraising efforts by working directly with senior team members to create marketing materials, including PPMs and DDQs and RFI's for current investor updates and potential investors as well as due diligence presentations
Provide quarterly updates to investor and consultant databases
Assist in the creation, procurement and updating of marketing material content and design
Maintain membership subscriptions to a number of industry networks
Manage quarterly updates to consultant and investor databases and surveys
Assist in preparing and review content for private placement memorandum and other investment vehicle documents
Participate in portfolio management calls
Work closely with Accounting team to assist in investor reporting
Assist in maintaining firm-level statistics to ensure consistency across internal and external facing marketing materials
Work closely with the firm's Marketing team to ensure brand consistency across all internal and external facing materials (reporting, website, advertising, etc)
Analyze investment-level data and prepare appropriate summaries
Synthesize quantitative and/or qualitative market and economic data, perform regular research on industry trends, peers, capital markets, and develop regular communication and reporting for senior management and investors
Participate in a range of internal projects that require assistance with written communications, data analysis, and PowerPoint presentations
Ensure investor inquiries are completed in a timely manner and with thoughtful answers that satisfy the investor and maintain corporate / brand message
Various special projects as requested
Ability to travel to assets as needed.
Research, document, and establish relationships and prospect-leads for new investors - both organically and through lead-gen software.
QUALIFICATIONS & SKILLS
7-12 years of investor relations, client service, with real estate experience preferred with a focus on relationship management
Undergraduate degree with a focus on finance, economics, real estate with outstanding academic record
Proficient in Microsoft Office Suite, with a focus on Excel, PowerPoint & Word
Juniper Square experience a plus
Working knowledge of real estate accounting, investment and financial concepts
Self-starter
Highly organized
Excellent writer with the ability to convey complex investments in a simple manner
COMPENSATION & BENEFITS
The Company is prepared to offer a competitive compensation package.
CONTACT INFORMATION
Shine Associates, LLC
45 School Street, Suite 301
Boston, MA 02108
**************************
David Slye, Managing Director Kelsey Shine, Director
************** **************
**************************** *****************************
Vice President, Asset Management
Charlotte, NC jobs
Macdonald & Company is pleased to be partnered with a rapidly expanding residential development finance platform to appoint a Vice President, Asset Management to their Charlotte-based Operations & Asset Management team.
The firm has scaled significantly in recent years, evolving from a niche Sunbelt-focused lender into a preferred capital partner for many of the industry's most active residential developers. With substantial new credit facilities in place and accelerating demand across multiple Sunbelt markets, the organization is now expanding its Asset Management function to ensure strong oversight, performance monitoring, and relationship management across a growing portfolio.
This role offers the opportunity to join a high-performing, entrepreneurial platform at a moment of meaningful momentum. With Asset Management now centralized in a dedicated internal group, the VP will take full ownership of a portfolio of residential land development finance partnerships - leading sponsor relationships, overseeing project performance, driving strategic reporting, and ensuring successful execution through the full investment lifecycle.
The position reports directly to the Director of Asset Management and interfaces frequently with the wider executive leadership team, providing visibility, insight, and recommendations at the highest levels of the organization.
Responsibilities
Lead Asset Management for Assigned Portfolio
Lead day-to-day asset management for an assigned portfolio of residential development finance partnerships, working closely with the Director of Asset Management on strategy, key decisions, and portfolio priorities.
Manage sponsor relationships as a senior point of contact, ensuring transparent communication, aligned expectations, and consistent execution of investment objectives.
Cross-Functional Collaboration & Client Coverage
Collaborate closely with the Investment Management team on underwriting, diligence, credit approvals, and transitioning new deals into active asset management.
Act as an additional senior point of contact for sponsors and development partners, enhancing relationship coverage and ensuring consistent communication across the platform.
Strategic Oversight & Reporting
Prepare and deliver portfolio-level reporting to senior leadership, capital partners, and external stakeholders.
Synthesize financial, operational, and development data into actionable insights and recommendations.
Performance Management & Underwriting
Oversee revenue/expense forecasting, variance analysis, sensitivities, and long-range projections.
Provide strategic input on new investment underwriting and due diligence; review and challenge assumptions prepared by Analysts/Associates.
Land Development Monitoring
Oversee development progress for active projects, including schedules, budgets, entitlements, and construction milestones.
Identify risks early and develop mitigation strategies with sponsors.
Capital & Draw Management
Manage draw review packages, capital allocation, and funding requests with a focus on accuracy, controls, and performance.
Ensure compliance with partnership agreements, covenants, and reporting obligations.
Process Leadership & Internal Systems
Oversee proper use and enhancement of proprietary asset management software and internal workflows.
Champion process improvement initiatives across the platform.
Qualifications
Bachelor's degree in finance, real estate, accounting, engineering, or a related field; master's degree preferred but not required.
7-12+ years of asset management experience within private credit, real estate private equity, homebuilding or land development, or BTR/SFR investment platforms.
Demonstrated leadership capacity - comfortable taking full ownership of a portfolio and managing sponsor relationships.
Advanced financial modeling skills and mastery of Excel; strong command of reporting and investment analytics.
Exceptional written and verbal communication skills, with the ability to present to senior leadership and capital partners.
Strong critical thinking and judgment skills, capable of making informed decisions in fast-paced and evolving situations.
Entrepreneurial, motivated, and comfortable working in a lean team environment.
High attention to detail paired with the ability to manage multiple complex workstreams simultaneously.
Intellectually curious, proactive, and able to anticipate issues before they arise.
Vice President, Fund Management - LIHTC
Denver, CO jobs
Macdonald and Company are proudly partnered with a privately held investment manager active nationwide, providing equity financing for affordable housing communities and overseeing a large portfolio of Low-Income Housing Tax Credit assets through all stages of development and stabilization. The firm are growing their Fund Management team and seek a Vice President to join the group.
The Role
The Vice President of Fund Management oversees a portfolio of Low-Income Housing Tax Credit funds, managing all financial, tax, and reporting functions from pre-stabilization through asset maturity. This includes oversight of audits, tax returns, capital calls, investor reporting, and financial modeling updates to ensure compliance and performance across the portfolio.
Key Responsibilities:
Oversee all fund accounting, financial reporting, and cash activity.
Manage audit and tax processes for both upper-tier and lower-tier entities.
Review and update fund models, tax credit projections, and IRR calculations.
Coordinate capital calls, investor reporting, and compliance documentation.
Review financial and tax deliverables, including cost certifications, DSCR analyses, and 8609s.
Provide leadership and training to analysts and support staff.
Maintain proactive communication with investors, partners, and auditors.
VP - Investment
Houston, TX jobs
Macdonald & Company is pleased to be exclusively retained by a privately held industrial developer in Houston to find and appoint a VP of Investment/Development focused on sourcing and executing industrial ground up development.
Great growth opportunity to join a lean team of high performing, best in class developers in Houston, who have a significant track record and have capabilities to develop through their own capital sources or look at JV opportunities.
Key Responsibilities:
Strategic Planning & Acquisition
Identify and evaluate land for potential speculative and build-to-suit industrial development in key Houston submarkets.
Lead site due diligence, market research, financial feasibility analysis, and risk assessment for potential acquisitions.
Work closely with capital partners, joint-venture partners, and internal leadership on acquisition strategies.
Entitlement & Approvals
Manage the entitlement process, zoning, permitting, and regulatory approvals.
Coordinate with architects, civil engineers, and consultants to prepare site plans, environmental studies, and other permitting documentation.
Build strong relationships with municipal governments, local authorities, and community stakeholders.
Financial Modeling & Projections
Build and maintain sophisticated financial models (pro forma, cash flow, IRR, sensitivity) for project-level and portfolio-level decisions.
Lead underwriting for new projects, negotiating land purchase terms, and assessing capital structure.
Present development business plans to senior leadership and potential equity / debt partners.
Pre-Construction & Design Coordination
Oversee schematic design with architecture and engineering teams.
Coordinate design aspects (site plans, building layouts, parking, utilities) to optimize cost, schedule, and tenant needs.
Work with construction leadership (contractors, project managers) to ensure alignment between design intent and buildability.
Team Leadership & Stakeholder Management
Lead a small team (analysts, development associates) and mentor them through the front-end process.
Collaborate with leasing, asset management, capital markets, and construction teams.
Report to senior management (Managing Principal, Board) on project status, risks, milestones, and budget.
Market & Competitive Intelligence
Monitor industrial real estate trends in Houston (speculative demand, build-to-suit, land scarcity, user types).
Use insights to inform site selection, project sizing, and risk mitigation strategies.
Represent Company externally at industry events, with brokers, landowners, public agencies, and joint-venture partners.
Qualifications
Bachelor's degree in Real Estate, Finance, Business, Civil Engineering, or related field; MBA strongly preferred.
7+ years of industrial real estate development experience, with deep exposure to the front-end (land acquisition, entitlement, pre-construction).
Success in bringing speculative and/or build-to-suit industrial projects from concept to shovel-ready.
Strong financial modeling, underwriting, and project feasibility analysis; experience with pro formas, IRR, and sensitivities.
Excellent interpersonal, negotiation, and team leadership skills; ability to present to and influence senior executives, partners, and public officials.
Deep understanding of the Houston industrial real estate market (submarkets, infrastructure, zoning, logistics).
Comfort managing multiple deals simultaneously, with ability to lead cross-functional teams.
Entrepreneurial orientation, ability to think long-term and balance risk-reward in land development.
Director Asset Management
Chicago, IL jobs
SPECIFICATION
DIRECTOR - ASSET MANAGEMENT
Shine Associates, LLC has been retained to search, identify and recruit a Director - Asset Management on behalf of our client (‘Company'). This position will be based in Chicago, IL.
CONFIDENTIALITY
Shine Associates, LLC has been exclusively retained on this assignment. Information contained in this position specification as well as any other information concerning the Company provided or verbally discussed is confidential. All materials and discussions are to be utilized for the sole purpose of a candidate's personal review of the career opportunity.
CLIENT DESCRIPTION
Founded in Dallas, Texas in 1965, the Company consistently ranks amount the top managers and developers of office, industrial, retail, and mixed-use properties in major global markets. The firm is one of the most respected full-service firms in real estate - providing investment management and development and a full suite of integrated services to owners, investors, lenders, and major occupiers. The Company has approximately 3,000 employees across 35 global offices responsible for a $19B development pipeline, 550M SF of property management and leasing assignments, and $20B in assets under management.
The Investment Management team is an SEC-registered investment advisor and is the Company's fund management and advisory arm headquartered in Chicago, IL. Currently the Investment Management team has approximately $5.0B in real estate assets under management across three separate accounts and is actively raising money for additional fund strategies.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Based in Chicago and reporting to the separate account portfolio managers, the Director will have
responsibility over all strategic, transactional, and operations issues for a to-be-determined portfolio of primarily office and industrial assets located across the United States.
Create strategic plans for each asset depending on the property's individual requirements including valuations, cash flow projections, review and approval of annual operating and capital budgets
Set, evolve, and execute redevelopment, leasing, and sale plans and direct all aspects of relationships with regional partners and providers of third party services including property management
Aggressively and proactively predict and respond to dynamic market conditions
Oversee the budget process for all assets under their management
Work closely with leasing staff, regional partners, and third-party contractors to structure, negotiate, review and execute leases within portfolio of assets
Monitor the overall performance of assigned properties against plan and budget
Plan for and anticipate the cash flow needs for the assets as well as the underlying investors, monitor cash in/out of property accounts, and oversee all draw disbursements
Provide high quality lender and investor reporting
Support the execution of acquisitions, financings, and refinancings as required
Continuously keep senior management, clients, and investors aware and up to date on evolving strategies and results
Provide strategic, investment, and analytical direction and oversight to regional partners, third party service providers, and internal company personnel in creating and executing asset and portfolio plans
QUALIFICATIONS, SKILLS AND EXPERIENCE
Qualified professionals will have a minimum of seven to ten years of demonstrable success in the management of a portfolio of complex, diverse commercial real estate, including office, industrial, multifamily, and medical office. Additional experience in asset/portfolio reporting is strongly desired. Qualified candidates must possess the following requirements and characteristics:
Proven track record of success and leadership, with past accomplishments clearly demonstrating a creative hands-on approach to, and understanding of, operations, leasing, development, capital markets, financing, marketing, investment, and ownership issues in managing challenging, “value-add” real estate properties
Ability to positively impact such factors in continually meeting and exceeding ambitious investment/return performance objectives
Proven experience successfully creating value at all phases of a property's life cycle, from acquisition through disposition is essential
Aptitude in reviewing and understanding sophisticated financial statements, leases and loan documents
Ability to effectively manage less experienced analyst and associate staff to optimize work production while providing a mentoring relationship
Managing and holding accountable regional partner relationships at both the development and operating levels is key
Be conversant with industry trends and competitor firms
A collaborative team player exceling in a professional environment characterized by empowered decision-making authority and a flat organizational structure
Strong computer skills including Excel, Word, and ARGUS
Good interpersonal instincts with the ability to constructively reconcile differences in a positive manner
Excellent oral and written communication skills
Unquestionable integrity and a strong work ethic
A bachelor's degree is required
COMPENSATION
The annual compensation for this role is expected to be approximately $240,000-$280,000. Actual base salary and bonus will be determined by several components, including but not limited to: relevant experience, skills and qualifications, base salary of internal peers, and geographic location. In addition to base salary, this role may be eligible for a discretionary annual bonus, LTIP and a variety of financial, wellbeing, and health / welfare benefits.
CONTACT INFORMATION
Shine Associates, LLC
45 School St., Suite 301
Boston, MA 02108
**************************
Hillary H. Shine, Principal Kelsey E. Shine, Director
Cell ************** Cell **************
****************************** *****************************
Chandlee N. Gustafson, Associate
Cell **************
*******************************
VP, Data Products - Reporting & Analytics
New York, NY jobs
VP, Data Products - Reporting & Analytics - Must have commercial lines insurance industry exp.
On site, NYC (downtown), 5 days a week
Contract to hire initially, but will convert to full time
VP, Data Products - Reporting & Analytics mission is to establish Data-as-a-Product practice, drive the design and delivery of data products aligned with strategic objectives.
The ideal candidate is a strategic thinker and great product delivery leader with ability to bring together business leaders, technology leaders and partners to:
Identify critical data products that drive business value
Create product roadmap and release plan
Manage delivery of those products through agile practices
Ensure delivered data products enables expected business value
Deliver actionable insights to support data-driven decision making across the business
Key Responsibilities
Delivery Data Solutions - “What and Why”
Strategy and Roadmap
Develop and execute the data product strategy, vision, and roadmap, ensuring alignment with business objectives and strategic goals.
Reporting & Business Intelligence
Implement best-in-class reporting tools, data visualizations, and analytics capabilities to support business objectives
Ensure the accuracy, consistency, and timeliness of business reports and dashboards.
Stakeholder Collaboration
Collaborate with business stakeholders to understand data needs, translate these into actionable tasks, and prioritize them based on business value and urgency. This involves maintaining a comprehensive product backlog for data solutions.
Agile Methodologies
Act as the agile Product Owner for the Data Engineering team, responsible for authoring user stories, prioritizing the team backlog within sprints, and leading development teams through planning, refinement, review, and sprint reviews.
Data Governance and Quality
Ensure data products meet the required standards, including data quality, security, and governance. This involves validating software designs to meet business and operational requirements.
Communication and Facilitation
Facilitate meaningful conversations across all levels and areas of the company, from technical teams to executive levels. Articulate, elicit, and inspire others to execute on the product vision.
Project Management
Plan, direct, and coordinate projects to ensure goals and objectives are accomplished within prescribed time frames and funding parameters. Assist in project support and resource planning.
Customer and Product Understanding
Develop a deep understanding of customer and product needs, serving as the voice of the business to the technical team. Ensure traceability between requirements, features, and user stories.
Well Informed Stakeholders & Users
Lead monthly “Data Products Review” with each senior stakeholder and provide transparency on all data engineering initiatives
Influence and motivate the business, data, and product leads to create a culture of delivery
Partner with Information Security, Enterprise Architecture and Platform Engineering teams on all innovation and key technology initiatives to make sure data engineering aspects effectively managed
Grow the Agile Practice
Accountability: Taking personal accountability to getting this done as per our commitments
Transparency: Clearly provide visibility and communicate regularly on how we are progressing on any kind of deliverables
Cost Effective: Always look for opportunities to be a cost-effective product organization by thoughtfully leveraging solutions, technology partners, on-site and off-shore expertise
Culture: Nurture an environment where team can thrive in creativity to incubate new innovative technology/solutions that have practical and positive impact to the business.
Professional Experience / Qualifications:
At least 5 years of relevant experience in product ownership, business analysis, or data-centric activities, with a preference for experience in the insurance industry.
8+ years of experience in reporting, business intelligence, or analytics, with at least 3 years in a leadership role.
Technical Skills
Proficiency in data visualization tools (e.g., PowerBI, Cognos, Qlickview) and analytics tools.
Proficiency in data technologies such as data warehouses, ETL/ELT processes, cloud-based analytics platforms (AWS, Databricks, Azure), and programming languages (Python, R, SQL).
Familiarity with AI-powered analytics and automation tools.
Business Acumen
Strong understanding of the insurance industry and business objectives. Ability to develop data strategies that align with business goals.
Communication and Collaboration
Excellent communication and interpersonal skills to interact with technical and non-technical stakeholders. Ability to articulate complex data concepts into actionable insights.
Education & Certifications
Bachelor's degree or Advanced degree or equivalent in MIS, Computer Science, Data & Analytics or related field.
Agile Product Owner Certification is highly preferred
Vertex Solutions Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law.
Manage of Scrum & Project Management
Elk Grove, CA jobs
Must be able to hybrid to Elk Grove, CA Three Days a week.
We're seeking an inspiring Manager to lead our Agile Scrum Masters and Project Managers. This role combines hands-on leadership with direct delivery responsibilities-serving as a Scrum Master or Project Manager for key initiatives-while driving best practices across teams. You'll coach and develop 6-8 direct reports, foster collaboration, and ensure timely, high-quality product and solution releases.
Responsibilities:
Lead and coach Scrum Masters and Project Managers to elevate team performance and delivery.
Serve as Scrum Master or Project Manager for critical initiatives.
Drive Agile and Project Management best practices across teams and leadership.
Ensure transparency in planning, tracking, and reporting for stakeholders.
Foster collaboration and continuous improvement across distributed teams.
Adapt to changing priorities while consistently delivering high-quality outcomes.
Requirements:
BA/BS degree
4+ years in project management (technology/software delivery)
4+ years as Scrum Master (technology/software delivery)
3+ years managing direct reports
Expertise in Agile methodologies and SDLC
Proficiency with Jira, Confluence, SharePoint
Strong facilitation and communication skills
Certified Scrum Master (CSM) & PMP; advanced Scrum certifications preferred
Senior Manager, Data Science (Machine Learning Science)
Seattle, WA jobs
Senior Manager, Machine Learning Science - Travel Search & Discovery
Introduction to Team:
Expedia Technology teams partner with our Product teams to create innovative products, services, and tools to deliver high-quality experiences for travelers, partners, and our employees. A singular technology platform powered by data and machine learning provides secure, differentiated, and personalized experiences that drive loyalty and traveler satisfaction.
We're hiring a Senior Manager, Machine Learning Science to lead our Travel Search & Discovery team. In this role, you'll drive the development and optimization of Expedia's AI models, powering natural language search, multi-modal search, and generative AI-based discovery experiences.
We're looking for a deep learning expert with both hands-on technical expertise and proven leadership experience in building high-impact AI solutions. You'll guide a team that designs and deploys cutting-edge models, setting the standard for innovation in search and discovery. Your leadership will directly shape the technology that helps millions of travelers and partners explore, plan, and experience the world every year.
What you will do:
Lead and mentor a team of Machine Learning scientists to develop state-of-the-art search and discovery algorithms, enhancing the relevance and personalization of our travel offerings
Oversee the research, design, and implementation of scalable machine learning models that improve user engagement and satisfaction, while aligning with business objectives
Collaborate with cross-functional teams, including product management, engineering, and UX design, to integrate machine learning solutions seamlessly into the overall user experience
Analyze large datasets to extract actionable insights, utilizing advanced statistical and machine learning techniques to inform business strategies and feature development
Stay updated with the latest advancements in machine learning and AI, especially in the field of Search & Discovery, incorporating relevant innovations to maintain the company's competitive edge in the industry
Evaluate and ensure the quality, performance, and fairness of models in production, implementing best practices in model development and deployment
Communicate sophisticated concepts and the results of the analyses in a clear and effective manner
Collaborate with other machine learning scientists, data scientists, and machine learning engineers to formulate innovative solutions to experiment and implement sophisticated modeling techniques
Minimum Qualifications:
Bachelor's or Master's degree in computer science, computer engineering or equivalent work experience
8+ years of proven work experience in the field of Software Engineering; and experience in applying machine learning techniques to real-world problems
2+ years management experience; with the ability to inspire and guide a team toward achieving ambitious goals in a fast-paced environment
Deep expertise in machine learning, data mining, and information retrieval
Hands-on experience in deploying models in production at scale
Strong programming skills in Python
Proficiency in frameworks like TensorFlow and PyTorch
Preferred Qualifications:
Excellent problem-solving abilities and a keen analytical mindset, capable of navigating complex datasets and deriving meaningful insights
Strong communicator, capable of articulating complex concepts to both technical and non-technical audiences, and fostering collaboration across diverse teams
Passionate about travel and dedicated to transforming the online travel shopping experience through innovative machine learning solutions
Sr. Manager, Cloud Architecture
Lake Forest, IL jobs
Direct Hire
Salary: ~ $160-$180k + bonus
Hybrid: Lake Forest, IL (3 days a week on-site)
About the Role
As the Sr. Manager of Cloud Architecture and Engineering, you will lead the strategic design, implementation, and governance of cloud platform solutions across the enterprise. Your mission is to ensure secure, scalable, and resilient cloud services that support the digital transformation. You will collaborate closely with operations, security, and business stakeholders, as well as managed service partners, to maximize the value of cloud investments.
Responsibilities
Lead Cloud Strategy and Architecture
Define and evolve the enterprise cloud architecture to align with business goals, ensuring scalability, sustainability, and technical excellence.
Design Resilient Cloud Solutions
Architect cloud environments with a focus on high availability, disaster recovery, performance, and security for both COTS applications and internal workloads.
Drive Cloud Modernization
Lead initiatives to transition from IaaS to PaaS and native cloud services, optimizing operational efficiency and business value.
Implement FinOps Practices
Develop financial governance strategies that promote cost transparency, accountability, and optimization across cloud resources.
Oversee Cloud-Based Software Deployment
Manage the integration, configuration, and lifecycle of commercial software in cloud environments, ensuring compliance and performance.
Establish Cloud Governance Frameworks
Implement robust technical and financial governance models to ensure policy adherence and consistent standards across the cloud landscape.
Promote Cloud-Native Adoption and Automation
Advocate for cloud-native tools and automation to enhance agility, reduce manual effort, and improve scalability.
Minimum Qualifications
7+ years of experience in hosting operations, preferably in manufacturing environments.
Proven ability to communicate cloud operations concepts and cost models to both technical and business stakeholders.
Experience working in hybrid delivery models with internal teams and managed service providers.
Hands-on experience with AWS in hybrid environments (IaaS and PaaS).
Deep understanding of:
Cloud infrastructure and security
Identity management
Infrastructure as code and automation
High availability and disaster recovery solutions
Strong incident management and problem-solving skills.
Experience building and managing hosting operations teams, including vendor oversight.
Familiarity with ITIL practices and both Agile and Waterfall methodologies.
Working knowledge of CI/CD pipelines and securing cloud workloads.
Preferred Qualifications
Certification in AWS or other cloud platforms.
Experience implementing FinOps frameworks.
Background in enterprise architecture or cloud governance.
Sr Director - Laboratory Informaticist
New York, NY jobs
Title: Sr Director - Laboratory Informaticist
Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.
Initial Contract: 13 weeks
Pay Range: $(160.00 - 170.00)/hr on W2 all-inclusive without benefits
Start: Upon completion of compliance and initiation of credentialing with the Medical Staff Office
Job Description:
The Sr. Director, Laboratory Informaticist will serve as the clinical and technical authority responsible for the strategic planning, implementation, and optimization of laboratory information systems (LIS) and their integration with a multi-site hospital health system's clinical and operational platform.
This physician leader will bridge the gap between clinical laboratory medicine, information technology, and health system leadership, ensuring all informatics initiatives support high-quality patient care, operational efficiency, and adherence to all regulatory and accreditation standards.
This role is approximately 80% remote and up to 20% on-site.
This is subject to change especially for critical initiatives.
The selected candidate must be able to come into the office and health system facilities to perform required work within 48 hours.
Summary of Essential Duties and Responsibilities:
Provides Strategic Leadership in line with the mission and vision of NYC H+H
Develop and execute the strategic vision for laboratory informatics, aligning system goals with the health system's overall clinical and operational strategy.
Lead the integration of laboratory systems (LIS, middleware, instruments) with enterprise-wide electronic health records (EHR) and clinical systems across all multi-site facilities.
Serve as a subject matter expert to executive leadership, IT, and clinical departments on best practices for lab data management, interoperability (e.g., HL7, and system optimization)
Drive change management and adoption of new systems and workflows by clinical and laboratory staff.
Oversee the smooth onboarding and transition of new laboratory systems, ensuring minimal disruption to clinical services and maximum data integrity.
Design, validate, and optimize clinical and lab workflows impacted by new or existing LIS/HER integration to enhance efficiency, reduce errors, and support data-driven decision-making.
Provide medical oversight on system build, validation, and testing activities, including ensuring accurate result reporting, reference range mapping, and critical value alerts.
Analyze clinical and laboratory data to identify trends, areas for improvement, and opportunities for innovative informatics solutions.
Provides leadership and guidance on Laboratory Quality, and Regulatory Compliance.
Ensures continuous compliance of all laboratory informatics systems and processes with regulatory bodies, including CLIA, CAP, The Joint Commission, and data privacy standards (e.g., HIPAA).
Lead the governance structure for laboratory data, establishing policies and procedures for data integrity, security, access, and retention.
Direct system validation activities required for regulatory compliance for new lab instruments and interfaces.
Monitor key performance indicators (KPIs) related to laboratory system functionality, turnaround times, and data quality, implementing quality improvement initiatives as needed
Provide leadership and guidance in partnership with the Project Management team, identifies risks and concerns and develops corrective action and mitigation plans
Participate in special projects as needed and perform other duties as assigned
Other duties as assigned.
Certification(S)/NYS Licenses:
Board Certification in Clinical Pathology,
Anatomic Pathology, or combined Pathology.
Board Certification or eligibility in Clinical
Informatics (or equivalent experience).
Educational Level:
M.D. or D.O. degree
Knowledge, Skills, Abilities and other Requirements:
Microsoft and/or Google suite Applications
Excellent communication and presentation skills
Years of Experience:
Healthcare experience required
5+ years training managerial experience preferred
Managerial experience preferred
Vice President of Operations - Commercial Real Estate
Charlotte, NC jobs
Macdonald & Company are partnered with a privately held, long-term real estate owner/operator based in Charlotte, overseeing a diversified portfolio of more than 2 million square feet across office, retail, mixed-use, parking, and land assets. The firm maintains a hands-on, ownership-driven approach to operations and is continuing to modernize and professionalize its internal structures to support portfolio growth and efficiency.
The Role
This newly designed position will serve as the senior leader overseeing both the property management and maintenance/engineering functions. The VP of Operations will provide unified leadership across departments that historically operated separately, ensuring consistent standards, efficient building operations, clear communication, and alignment with ownership objectives. The role requires someone with strong commercial real estate operations experience, who understands onsite property management, maintenance workflows, financial operations, and tenant service at the portfolio level.
Responsibilities
Operations Leadership
Lead and oversee the property management and maintenance/engineering teams, including department heads.
Establish and implement operational standards, processes, and best practices across the portfolio.
Drive coordination between property management and maintenance to ensure aligned priorities and seamless execution.
Portfolio Oversight
Provide executive oversight across a 45-asset portfolio with significant commercial real estate exposure.
Conduct regular site assessments to evaluate building operations, maintenance programs, and tenant satisfaction.
Ensure compliance with operational, safety, and regulatory requirements.
Financial & Lease Administration
Oversee annual operating and capital budgets; ensure accurate forecasting and cost-effective operations.
Maintain accountability for rent collection processes, financial reporting, and variance management.
Review and approve leases, renewals, amendments, estoppels, and SNDAs.
Maintenance & Engineering Management
Provide leadership to the Senior Maintenance Engineer and engineering/maintenance staff.
Oversee preventative maintenance programs, vendor management, and building systems performance.
Support staffing, training, workflow optimization, and technology adoption (e.g., work order systems).
Capital Projects & Vendor Management
Oversee capital projects, tenant improvements, deferred maintenance, and building upgrades.
Negotiate and manage vendor and service contracts; evaluate performance and cost efficiency.
Provide operational insights during acquisition and disposition due diligence.
Cross-Functional Collaboration
Partner with ownership, accounting, legal, development, construction, and HR to ensure operational alignment.
Serve as the senior operational point of contact for brokers, tenants, municipalities, and external stakeholders.
Qualifications
10+ years in commercial real estate operations.
Background that includes onsite property management plus an understanding of maintenance and building systems.
Experience leading both property management and maintenance departments or multi-disciplinary operational teams.
Strong financial and operational acumen, budgets, forecasting, CapEx, lease administration, vendor management.
Hands-on, practical leadership style with the ability to create structure and unify teams.
Effective communicator comfortable working directly with ownership in a lean, entrepreneurial environment.
Operations Growth Director
San Antonio, TX jobs
The Operations Growth Director will report to the Senior Vice President of Military Support and be responsible for leading, supporting and growing a Military IT Services Portfolio.
The successful candidate takes the lead in building customer relationships and cultivates new and organic business and contracting opportunities throughout the Department of War (DoW).
The successful candidate is knowledgeable in business pursuit, capture, bid and proposal activities and possesses a thorough understanding of DoW procurement procedures as well as an in-depth knowledge of Federal contracting.
The successful candidate possesses strong leadership and project management skills and must demonstrate solid business and financial acumen based on a comprehensive understanding of business and federal contracting issues.
The successful candidate is able to work as a core part of the capture and proposal team, lead solutioning sessions for bids, and support color team technical content creation/reviews.
Strong leadership and communication skills, with ability to maintain consistent communication across multiple business units and clients
The successful candidate is responsible for leading, developing, and mentoring Program Managers and team members to inspire them to deliver consistently excellent work products and customer service on time and within cost, above and beyond client expectations.
Responsible for ensuring program support team meets all contractual SLAs.
Lead and Manage by proactively identifying potential service improvements and issues and drive the adoption of (or modifications to) technologies and methodologies to improve delivered service capabilities, work on special projects as assigned, provide guidance and provide leadership to less-experienced technical staff members.
Establish, develop, and maintain effective and collaborative working relationships with research, development, and requirements planning organizations and personnel
Proactively identify program issues and resolve them in a timely fashion to minimize any negative impacts on the quality, accuracy, completeness and timeliness of the program.
Perform other related duties as assigned.
Basic Qualifications
Bachelor's Degree
Must have a strong, demonstrable record of growing and developing dynamic teams, building enduring customer relationships, and being able to communicate effectively at all levels
10+ years working with government contracting - must understand the federal business lifecycle and procurement process
7+ years demonstrated successful experience in leading Govt Contract IT Services teams
Program Management Professional (PMP) certification from the Program Management Institute (PMI) or equivalent certification from an accredited authority.
Experience performing overall contract financial oversight to include labor utilization, estimates at completion, revenue, and maintaining profit and loss responsibility.
Experience effectively navigating contractual negotiations and diagnosing complex technical and business problems to uncover unknown and unmet client needs.
Director Managed Services (life sciences clients)
Boston, MA jobs
Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar! Read on for more details on the role and about us.
What's this role about?
looking for Director, Managed Services. This is a strategic leadership position focused on delivering exceptional managed services for life sciences clients.
Role: Director, Managed Services
Base Location: Onshore (Boston preferred, but flexible)
Position type : Fulltime
Key Responsibilities
Service Delivery Leadership
Oversee end-to-end managed services operations for life sciences clients, ensuring SLAs and KPIs are consistently met or exceeded.
Managed services team supports standard life sciences applications such as Veeva, Salesforce, Snowflake, PowerBI, and Egnyte.
Implement best practices for process efficiency, automation, and quality assurance.
Team Management
Lead and inspire operational teams, fostering a culture of accountability, collaboration, and innovation.
Operational team spans US, nearshore, and offshore personnel.
Hire, train, and mentor staff to ensure high performance and career development.
Client Engagement
Serve as the primary point of contact for US-based client relationships, ensuring alignment with their business objectives.
Conduct regular business reviews with clients to assess performance, identify opportunities, and address challenges.
Collaborate with client stakeholders to design and implement tailored managed service solutions that drive measurable outcomes.
Act as a trusted advisor by providing insights on industry trends, regulatory changes, and best practices relevant to life sciences.
Partner with account management and sales teams to identify growth opportunities, including upselling and cross-selling additional services.
Ensure client satisfaction through proactive communication, issue resolution, and continuous improvement initiatives.
Cross-Functional Collaboration
Work closely with internal teams such as Operations, Finance, Sales, and Executives to ensure seamless service delivery.
Coordinate with technology teams to implement automation, data analytics, and platform enhancements that improve client outcomes.
Collaborate with marketing and business development teams to support client proposals, presentations, and strategic initiatives.
Facilitate knowledge sharing and alignment across departments to drive innovation and operational excellence.
Data Analytics & Insights
Develop and oversee data analytics strategies to measure service performance and client outcomes.
Utilize tools such as JIRA, Time Entry, SmartSheets, and BI platforms to generate actionable insights and dashboards.
Advantage Zensar
We are a digital solutions and technology services company that partners with global organizations across industries to achieve digital transformation. With a strong track record of innovation, investment in digital solutions, and commitment to client success, at Zensar, you can help clients achieve new thresholds of performance. A subsidiary of RPG Group, Zensar has its HQ in India, and offices across the world, including Mexico, South Africa, UK and USA.
Zensar is all about celebrating individuality, creativity, innovation, and flexibility. We hire based on values, talent, and the potential necessary to fill a given job profile, irrespective of nationality, sexuality, race, color, and creed. We also put in policies to empower this assorted talent pool with the right environment for growth.
At Zensar, you Grow, Own, Achieve, Learn.
Learn more about our culture: *****************************************
Ready to #ExperienceZensar?
Begin your application by clicking on the ‘Apply Online' button below.
Be sure to have your resume handy!
If you're having trouble applying, drop a line to ******************.
Senior Cybersecurity Manager
Atlanta, GA jobs
The Senior Manager of Cybersecurity Detection Engineering will lead a team of Detection Engineers in designing, implementing, and maintaining advanced detection capabilities to safeguard the organization against emerging cyber threats. This pivotal role will enhance Cox Automotive's next-generation Cyber Defense practice, enabling rapid threat response and automated remediation. The position will be responsible for developing the strategy for the Detection Engineering program and establishing metrics to demonstrate continuous improvement. The ideal candidate will possess expert-level knowledge in SIEM implementation and log ingestion, SOAR, Incident Response, and Threat Intelligence that will be data-driven with strong verbal, written communication, and leadership skills.
Cybersecurity Detection Engineering:
Define detection engineering strategy, roadmap, and objectives to achieve.
Design and implement advanced threat detection techniques using tools such as SIEM, EDR, NDR, and SOAR platforms.
Develop innovative custom detection rules and automated remediation, playbooks, and alerts tailored to the organization's threat landscape for enterprise and customer security.
Leverage industry standard MITRE frameworks to identify detection coverage and close gaps.
Monitor, optimize, and continuously improve detection systems for performance, scalability, and effectiveness.
Collaborates with Threat Detection and Response team to continuously improve cybersecurity capabilities in identification, management, and response to threats in the most efficient and effective manner.
Performs attack simulation testing to validate efficacy of use cases and purple teaming exercises collaborating with the Vulnerability Mgmt team.
Manages and maintains SIEM/Data Lake data management and log ingestion infrastructure in collaboration with Cyber Defense Engineering.
Evaluate, validate, tune, and sunset where necessary detection capabilities
Maintains operational guidelines, diagrams, and documentation for security detection and response.
Incident Response Support:
Collaborate with the incident response team to ensure rapid detection and containment of cyber threats.
Provide technical expertise and guidance to develop detection use cases during high-severity security incidents.
Continuously improve detection and response processes based on lessons learned from incidents.
Other duties may be assigned as needed to address new security threats facing the enterprise.
Provides off hour support as needed for security administration, detection, and response activities.
Threat Intelligence Integration:
Leverage threat intelligence to enhance detection capabilities and proactively mitigate risks.
Identify and analyze new and emerging threat vectors and incorporate them into detection strategies.
Stakeholder Collaboration:
Partner with other Cybersecurity, Engineering, and Product teams to align detection strategies with organizational objectives.
Communicate detection capabilities and findings to technical and non-technical stakeholders, including executive leadership.
Governance and Compliance:
Ensure all detection processes and tools adhere to regulatory requirements and industry standards (e.g., GDPR, PCI-DSS, NIST).
Establish and maintain documentation of detection strategies, processes, and configurations.
Professional Technology Skills (the professional technology skills you need to be able to do the job)
Ability to:
Proven track record of building scalable organizations that have world class threat detection capabilities.
Technical proficiency performing security investigations at scale; including endpoint, cloud, identity, network, and email threats.
Work with internal IT teams and external MSSPs for creation and operationalization of Detection Engineering use cases for WAF, DDoS Protection, Email systems, DLP, AV, and Endpoint security technologies.
Practical experience with Detection & Response tools for network, endpoints, cloud, and identity as well as SOAR platforms.
Apply security Threat Intelligence to identify new threat vectors.
Lead projects to improve security monitoring and response capabilities.
Demonstrate a strong security engineering and architecture background to best understand how to employ the most effective and efficient security monitoring.
Strong fundamentals of Linux, MacOS, and Windows operating system internals.
Demonstrate effective communication of security issues to management and others.
Maintain detection use case and SIEM configuration guidelines and standards for security.
Proficiency creating and managing operational metrics that increase team efficiency and quality.
Enthusiastic about managing and mentoring individuals pursuing careers in detection engineering.
Ability to manage effective relationships with organizational leaders, build a roadmap, and drive broad initiatives to completion.
Understanding of Machine Learning concepts as related to predictive analytics.
Knowledge, Experience & Qualifications
Essential:
Bachelor's degree in Computer Science or equivalent and 8+ years of industry related professional experience. The right candidate could also have a different combination, such as a master's degree and 6 years' experience; a Ph.D. and 3 years' experience in a related field; or 20 years' experience in a related field
Multi-cloud security experience AWS, Azure, GCP
Expert level knowledge on Detection Engineering and Security Operations
3+ years of management or leadership experience with direct people management responsibilities
Strong experience with Information Security, Network Security, Security Monitoring, and Incident Response.
Strong experience with developing SIEM/SOAR detection and automation use cases.
Working experience with industry standard security technologies and services such as Threat Intelligence, Firewalls, SASE, IPS, Endpoint Security, DLP, SIEM/SOAR, and Data Lakes.
Expert level knowledge on the attack kill chain and diamond model.
5+ years' experience in an Incident Response or Security Operations role
3+ years' leadership experience in a SOC or equivalent role
Must live within a commutable distance to North Hills NY or Atlanta GA and be willing to come onsite 3x a week
Desirable:
GSEC, GCIA, GFE, GCFA, CISA, CISSP, CISM, or CIA certification(s)
Development/ Dev Ops / Engineering / Network / System Administration experience
Director of Operations
Springfield, VA jobs
Operations Director - TSA (Enterprise IT Operations & Service Delivery)
Clearance Required: U.S. Citizen, ability to obtain DHS EOD (Active Secret or higher preferred)
The Operations Director will serve as the senior leader responsible for directing, stabilizing, and optimizing a large-scale, 24×7 enterprise IT operations environment in support of the Transportation Security Administration (TSA). This role oversees national service delivery functions, incident and event management, Tier 2-4 operations, enterprise monitoring, operational readiness, and the performance of mission-critical systems.
The ideal candidate is a seasoned operations leader with deep experience managing enterprise O&M, multi-site IT operations, service desk performance, and high-availability environments across federal or highly regulated organizations. This position requires exceptional executive communication skills, technical acumen, team leadership, and the ability to operate effectively in a fast-paced, mission-critical federal support environment.
Key Responsibilities
Enterprise IT Operations Leadership
Lead and direct a 24×7 enterprise operations organization supporting TSA's national mission systems.
Provide hands-on leadership for incident, event, and outage management across multiple technology towers.
Oversee Tier 2-4 technical teams to ensure rapid response, escalation handling, and issue resolution.
Drive operational excellence through continuous monitoring, proactive problem identification, and service stability initiatives.
Service Delivery & ITSM Excellence
Manage Service Desk/Helpdesk workflows, queue performance, ticket prioritization, and escalation processes.
Lead bridge calls for outages and major incidents, ensuring accurate real-time coordination and communication.
Maintain strong adherence to ITIL/ITSM processes for incident, change, and problem management.
Ensure transparency and quality through daily, weekly, and monthly operational reporting.
Monitoring, Performance & Operational Readiness
Oversee enterprise monitoring tools and dashboards to maintain full awareness of system health, service availability, and performance.
Drive SLA/KPI compliance across all operational areas.
Ensure systems, teams, and processes are fully prepared for audits, assessments, and operational demands.
Develop and maintain continuity, COOP, and disaster recovery plans.
Team Leadership & Workforce Development
Lead, develop, and mentor a diverse technical workforce, including service desk specialists, systems engineers, network engineers, cybersecurity personnel, and cloud support staff.
Foster a culture of accountability, quality, collaboration, and mission focus.
Partner with TSA stakeholders and senior federal leadership to ensure alignment of technical capabilities to mission needs.
Vendor, Budget & Contract Oversight
Manage vendor relationships, contract performance, and SLA adherence.
Oversee procurement, asset lifecycle management, and O&M planning.
Support budget development, cost analysis, and financial forecasting for enterprise operations.
Mission-Focused Execution
Support mission-critical system access, identity, and availability requirements across TSA environments.
Provide executive-ready briefings, operational updates, and incident summaries.
Serve as the senior operations representative to TSA leadership, ensuring alignment of technology operations with DHS/TSA mission priorities.
Required Qualifications
U.S. Citizenship required; ability to obtain DHS EOD (active Secret or higher strongly preferred).
Bachelor's degree in IT, Engineering, Cybersecurity, or related field.
10+ years of enterprise IT operations leadership, preferably in federal, DoD, or highly regulated environments.
Strong experience leading 24×7 operations, incident and event management, and multi-tier technical teams.
Demonstrated experience with enterprise monitoring tools (e.g., SCOM, SolarWinds, CloudWatch, vROPS).
Expertise with ITIL/ITSM processes and service delivery management.
Experience managing service desk/helpdesk operations and escalation workflows.
Proven ability to communicate effectively at all organizational levels, including executives and government stakeholders.
Preferred Qualifications
Experience leading multi-site or nationwide O&M operations.
Background managing large teams (50+), including mixed vendor/government/contract personnel.
Strong understanding of Windows enterprise environments, Active Directory, virtualization, and cloud platforms.
Familiarity with RMF, ATO processes, security hardening, and compliance frameworks.
Experience with continuity planning, COOP, DR, and enterprise resilience.
Experience with budget management, O&M cost forecasting, and vendor contract oversight.
What Success Looks Like
Stable, predictable, and high-performing TSA enterprise operations.
Rapid and accurate event/incident response with strong communication.
Improved SLA/KPI performance and operational transparency.
High-functioning technical teams with strong collaboration and readiness.
Clear, consistent reporting and trusted relationships with TSA leadership.
Proactive detection, prevention, and mitigation of issues before they impact mission operations.
If interested, please forward me your resume with security clearance and contact information soonest.