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Corporate information technology manager skills for your resume and career

Updated January 8, 2025

7 min read

Quoted experts

Dale Musser Ph.D.,

Ehsan Sheybani Ph.D.

Below we've compiled a list of the most critical corporate information technology manager skills. We ranked the top skills for corporate information technology managers based on the percentage of resumes they appeared on. For example, 7.2% of corporate information technology manager resumes contained customer service as a skill. Continue reading to find out what skills a corporate information technology manager needs to be successful in the workplace.

15 corporate information technology manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how corporate information technology managers use customer service:

Developed and maintained customer service operating procedures and acted as new hire facilitator.
Delivered continuing education programs that included interpersonal skills, customer service, and new hire training.

2. Network Infrastructure

Here's how corporate information technology managers use network infrastructure:

Designed and implemented Cisco based LAN/WAN network infrastructure for internal and external customers.
Upgraded and maintained network infrastructure including Cisco ASA's and Watchguard routers.

3. Windows Server

Here's how corporate information technology managers use windows server:

Delivered exemplary performance in outlining and implementing ITIL governance for Windows Server Infrastructure to meet service management expectations and customer demand.
Supervised two departments responsible for server administration of 650 Windows Servers and desktop architecture/support of 8,500 desktops.

4. SharePoint

Here's how corporate information technology managers use sharepoint:

Assist with administration of Exchange 2010 server cluster, SharePoint 2010 farm, domains in each division supporting 900 employees.
Implemented and trained users on the benefits and general usage of SharePoint.

5. Disaster Recovery

The ability or procedure by which an organization regains its access and control over its IT framework after an unwanted disaster such as natural calamity or a cyberattack.

Here's how corporate information technology managers use disaster recovery:

Manage High Availability/Disaster Recovery implementation internally using Double-Take replication software.
Developed and maintained information security policies, backup and disaster recovery plan, and other corporate procedures and functions.

6. Desktop

The term desktop commonly refers to the desktop computer also called a personal computer. A PC is named after a desktop as it is placed on or under the desk. A desktop computer consists of different accessories such as CPU, monitor, mouse, keyboard, speakers, etc. The desktop also refers to the graphical user interface that appears on a computer, displaying all the icons on the monitor screen.

Here's how corporate information technology managers use desktop:

Assisted with desktop support and administration which included the installation and troubleshooting of engineering applications.
Recognize their needs; provide solutions related to the use of desktop software, hardware and common systems.

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7. Azure

Here's how corporate information technology managers use azure:

Azure managed service solution provider.
Managed the migration of servers to Microsoft Azure to reduce operations cost.

8. ITIL

Here's how corporate information technology managers use itil:

Restructured the Help Desk Operations staff to ensure SLA's and KPI's are met using ITIL methodologies.
Developed standards and processes (ITiL) within operations and support environment.

9. DNS

Domain Name Systems, or DNS for short, is the internet's system for converting readable language, i.e., google.com, to machine language, i.e, 192.168. For a simple analogy, some call it the phonebook of the internet. Any website has its own IP address, for example, 192.168.160. Understandably this is hard to remember. So what a DNS does is link the domain name, google.com, with its IP address, 192.168.160.

Here's how corporate information technology managers use dns:

Maintained all DHCP, DNS and all Active Directory structure for entire company.
Planned, implemented and maintain all Exchange\DNS\Active Directory Servers throughout entire facility.

10. VPN

A Virtual Private Network, VPN encrypts a device's internet access, activity, and identity through a secure server, making data theft and third-party traceability more difficult, and increasing the privacy and security of public and private networks, the internet, and Wi-Fi hotspots. The VPN is designed to protect one's system and network from being compromised.

Here's how corporate information technology managers use vpn:

Coordinated and supervised 5+ staff members in maintenance of LAN, WAN, VPN, WIFI networks and internet.
Provided strategic design and implementation of primary MPLS / Public VPN WAN network solution for the enterprise.

11. SOX

Here's how corporate information technology managers use sox:

Led reviews, self-assessments, testing & certifications, and facilitated internal and external SOX audits.
Organized and executed system for change management in alignment with SOX requirements.

12. Project Management

Here's how corporate information technology managers use project management:

Steered departmental objectives by monitoring key performance indicators and developing new project management report highlighting costs and benefits.
Implemented reporting metrics and standards for quality assurance and project management teams.

13. Direct Reports

Here's how corporate information technology managers use direct reports:

Managed 6 Direct reports, 22 indirect reports, and 2 contractors.
Supervised and trained two direct and eight indirect reports.

14. SQL Server

Here's how corporate information technology managers use sql server:

Ported existing Access databases to SQL Server with focus on performance, security and functional enhancements.
Developed customized solution utilizing MS SQL Server and Office products.

15. VMware

Here's how corporate information technology managers use vmware:

Implemented VMware to consolidate existing servers.
Administered a Netapp fiber channel SAN to provide storage for ESX VMware environment.

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What skills help Corporate Information Technology Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on corporate information technology manager resumes?

Dale Musser Ph.D.

Associate Teaching Professor, University of Missouri

-Working on teams and collaboration - people skills matter a lot.
-Past accomplishments in delivering results while working with others
-Technical skills in target areas for job. The hottest areas right now: machine learning, large scale apps, and autonomous systems.

What soft skills should all corporate information technology managers possess?

Ehsan Sheybani Ph.D.

Professor, University of South Florida

Leadership, motivation, communication, conflict management, trust-building, decision-making, organization, and time management.

What hard/technical skills are most important for corporate information technology managers?

Ehsan Sheybani Ph.D.

Professor, University of South Florida

Negotiation, relevant technical skills, prioritization and goal setting, project planning, delegating, and budget management.

What corporate information technology manager skills would you recommend for someone trying to advance their career?

Matthew Liotine Ph.D.

Clinical Professor and Director of Master of Science in Supply Chain and Operations Management, University of Illinois at Chicago

If a student decides to take time off before moving on to a job or graduate school, they should use that time to develop skills in which you may not receive formal training while in college. For example, skills like leadership, problem-solving, teamwork, and communication are going to be more vital than ever in the new norm.

What type of skills will young corporate information technology managers need?

Peter Dordal Ph.D.

Director for Information Technology, Loyola University Chicago

I'm leaving off software developers, and answering about our Information Technology graduates.

IT students entering the business world will need to know how to get the maximum leverage out of business systems. In many cases, this will mean writing their own specialized queries to extract the precise business intelligence needed; general-purpose "canned" queries just won't cut it. They will need a broad understanding of what software can accomplish for the enterprise and how to deploy new software effectively; this applies to software used in the office as well as to software used in manufacturing and shipping. And they will need to understand how to lease storage and computing resources from the cloud to meet not only predictable, long-term demands but also sudden short-term business projects.

Students working in database administration and management will need to be able to manage much larger volumes of data than a few years ago. They will need to be familiar with the great variety of new databases in order to pick the best tool for the job.
Students working in network management will need to be able to ensure that everyone has the bandwidth and server access they need, as those demands expand to include extensive video, low-latency real-time connectivity, and the regular transfer of huge amounts of data.

Students in cybersecurity will need to be fully acquainted with all the recommended best practices. However, they will also have to be able to anticipate and guard against potential new vulnerabilities. "By the book" protection is no longer sufficient.

Do you want to know more?

List of corporate information technology manager skills to add to your resume

The most important skills for a corporate information technology manager resume and required skills for a corporate information technology manager to have include:

Customer Service
Network Infrastructure
Windows Server
SharePoint
Disaster Recovery
Desktop
Azure
ITIL
DNS
VPN
SOX
Project Management
Direct Reports
SQL Server
VMware
POS
PMO

VoIP
Linux
Virtualization
Vendor Relationships
Cost Savings
ERP
Sarbanes-Oxley
Phone System
Data Centers
PC
Fixed Assets
Lan
OS
HR
SLA
SAN
Architecture

Telecom
Corporate Infrastructure
ROI
IP
Unix
Intranet
Cloud
CIO
Vendor Contracts
Process Improvement
ASP
BI
Computer System
Support Services
Business Operations

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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