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Corporate information technology manager work from home jobs

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  • IT Professional - Financial Education & Wealth Strategy Consultant (Remote)

    Build Your Legacy Now

    Remote job

    At Titan Financials, we empower individuals and families through financial education and wealth-building strategies. Our mission is to provide clients with the knowledge, tools, and protection they need to build long-term financial security. We're expanding our team with IT professionals who want to transition into a more flexible, rewarding, and purpose-driven career. Role Description - This Is NOT an IT Job Are you an IT professional, systems engineer, help desk specialist, network technician, cloud engineer, or tech expert who wants: Freedom of time A career with less burnout Long-term financial stability Full control over your income and schedule If so, this opportunity is designed for you. This is not an IT position. There are: ❌ No support tickets ❌ No troubleshooting ❌ No on-call schedules ❌ No technical maintenance ❌ No deployments or outages Instead, this is a career transition opportunity where your analytical thinking, communication skills, and problem-solving abilities translate perfectly into helping individuals and families strengthen and “secure” their financial future. This is a fully remote, commission-based (no cap) role as a Financial Professional, ideal for IT workers seeking a flexible, scalable, and meaningful income stream. Flexible Schedule | Part-Time or Full-Time | 1099 Contract | Zero IT Work | Full Training & Mentorship Provided What You'll Do Educate clients on key financial concepts such as income protection, retirement strategies, debt management, and wealth building. Help families strengthen their financial “infrastructure,” applying the same organized, logical thinking used in IT. Build trust-centered relationships through transparency, communication, and ethical guidance. Identify clients' financial needs and create tailored strategies to help them reach long-term goals. Collaborate with a supportive team (many with IT backgrounds) who provide weekly mentorship and training. Build and manage your own client base while enjoying complete schedule flexibility. Why IT Professionals Excel Here IT workers succeed in this field because their core strengths apply naturally: ✔ NOT an IT Job - No Burnout Say goodbye to: Help desk queues Escalations Late-night outages On-call rotations High-stress deployments This career supports balance, wellbeing, and long-term stability. ✔ Freedom of Time & Remote Flexibility Work when you want. Work where you want. Design a career around your life-not the other way around. ✔ High Long-Term Earning Potential No salary cap. Residual income opportunities. Your income reflects your effort and skill-not your hours. ✔ IT Skills Transfer Seamlessly Analytical Problem-Solving: Break down financial concepts like you break down technical issues. Clear Communication: Explain financial strategies the same way you explain complex systems. Logical System Thinking: Build solid financial foundations like you build stable infrastructure. Ethical Standards: Confidentiality and trust are second nature to IT pros. Solution-Oriented Mindset: Identify gaps, solve problems, and implement strategies. Career Growth Path After 3 Months Within your first 90 days, you will have: Earned your U.S. State-Issued Life Producer License Completed our comprehensive training program for independent agents Gained a strong understanding of how to educate clients on essential financial concepts Participated in weekly 1-on-1 coaching and group training sessions Developed confidence in guiding clients and communicating value Earned your first promotion, recognizing your growth and early accomplishments After 1 Year By your first year, you will have: Mastered the responsibilities of the position with efficiency and confidence Built strong internal relationships with mentors and fellow professionals Been trusted with greater responsibilities as your expertise grows Achieved your second promotion, with a clear path toward becoming a Broker Created a lifestyle with more freedom, less stress, and greater financial stability than most IT roles can offer Basic Qualifications 18 years or older U.S. Social Security Number Able to pass a background check Willing to obtain a state life/health insurance license (training provided) Professional, ethical, strong communication skills Benefits 100% remote Flexible scheduling High-income potential Leadership development and ongoing support A positive, collaborative work culture No prior financial background required Location United States (Remote) Your Next Step If you're an IT professional ready to transition to a more flexible, less stressful, and more financially rewarding career-this is your opportunity to shift from supporting technology to helping families build strong financial systems. Job Types: Full-time, Part-time Application Question(s): Are you willing to undergo a background check, in accordance with local law/regulations? This position does require investment costs to obtain the proper license; if you are not currently licensed, are you willing to go through the steps to get licensed? You acknowledge this position is 100% remote working part-time of 10 hours per week. You acknowledge this position requires a minimum of 10 hours per week, attending weekly group trainings, and weekly 1-on-1 trainings to be successful. You acknowledge this position is 100% commission with no base pay and is designed to work alongside a full-time position. Work Location: Remote
    $52k-81k yearly est. 4d ago
  • IT Project Manager

    Tandym Group

    Remote job

    A top Fortune 50 financial institution is seeking a Project Manager to lead complex, technology-driven initiatives across the enterprise. This fully remote role is ideal for a seasoned IT Project Manager experienced in delivering large-scale waterfall projects and navigating challenging stakeholder conversations. About the Opportunity: Schedule: Monday to Friday Hours: 8:am to 4:30pm Setting: Remote Responsibilities: Leading end-to-end delivery of complex technical projects following SDLC and waterfall methodologies Managing scope, schedule, risks/issues, budget, communications, procurement, and change control Liaising with business and technical stakeholders and communicating effectively at all management levels Managing project activities using ServiceNow, M365, and project governance tools Preparing project reports, maintaining roadmaps, updating staffing/resource profiles, and forecasting budgets Leading IT infrastructure and facilities upgrade projects, sometimes simultaneously Driving vendor management, reviewing invoices, and overseeing deliverables Ensuring adoption of change through strong communication and stakeholder alignment Continuously improving delivery processes, project reporting, and team organization Qualifications: 7+ years of combined IT Project Management experience Proven track record delivering Waterfall projects and managing complex technical initiatives Experience navigating difficult conversations and aligning cross-functional teams Strong background in Project Delivery, Forecasting, and SDLC Governance Familiarity with ServiceNow and M365 Strong communication, stakeholder management, and leadership skills (courageous servant leadership mindset) Desired Skills: PMP or similar PM certifications Experience in the Financial industry Solid understanding of Security rigor and branch/campus technology implementations Background delivering Security Infrastructure-related technologies Experience with Azure DevOps
    $88k-123k yearly est. 3d ago
  • Manager, Corporate Travel Technology (Hybrid)

    AAA Mid-Atlantic

    Remote job

    AAA Club Alliance is looking for a Corporate Travel Technology Manager to join our dynamic Corporate Travel team. The Manager, Corporate Travel Technology is responsible for leading the strategy, integration, and performance of our travel technology platform and team. This role drives continuous improvement, innovation, and operational efficiency across our corporate travel ecosystem - ensuring a seamless traveler experience, optimized internal processes, and strong client satisfaction. The Manager serves as the subject matter expert on our travel technology stack, evaluates and implements new tools and integrations, and effectively represents our products and services to both clients and prospects. Why AAA? At AAA, we provide a reliable and supportive work environment with plenty of opportunities for career growth. Work-Life Balance: * Hybrid Schedule: This role follows a hybrid schedule consisting of two remote dates and three on-site workdays at one of the office locations which include Cincinnati, OH, Worthington, OH, Lexington, KY, or Wilmington, DE. * Paid Holidays: Celebrate eight paid holidays throughout the year. * Generous Paid Time Off: Accrue over three weeks of paid time off during your first year. * Paid Volunteer Time Off: Make a difference in your community with paid time off to volunteer. Rewards and Benefits: * The starting base compensation for this position is $70,965 to $133,545. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. * Annual Bonus and Annual Merit Increase Eligibility. * Medical, Dental, Vision, and Prescription Coverage: Take care of your health with our comprehensive benefits package. * 401(K) Plan: Save for your retirement with our company-matched 401(K) plan, up to 7%. * Tuition Reimbursement: Invest in your future with our tuition reimbursement program. * AAA Premier Membership: Enjoy complimentary AAA Premier level membership benefits. Key Responsibilities: Technology Strategy & Innovation * Research and evaluate emerging travel technologies and third-party tools to identify opportunities for efficiency gains, revenue growth, and improved client experience. * Develop business cases and ROI analyses to support technology investments and enhancements. * Recommend and implement creative, automated solutions to reduce manual processes, transaction time, and operational costs. Platform Management & Integration * Oversee the deployment, integration, and optimization of all travel technology products and systems (online booking tools, mid-office automation, data management, and reporting solutions). * Lead planning, testing, and implementation of new products and processes, ensuring robust communication and change management across the organization. * Partner with IT to maintain secure, compliant, and high-performing system operations within the corporate technology framework. Team & Vendor Leadership * Manage a multidisciplinary technical team, including online booking experts, data and automation specialists, and implementation staff. * Build strong relationships with technology vendors, overseeing performance, service levels, and contract compliance. * Collaborate with Operations and Workforce Management leaders to benchmark performance, improve productivity, and deliver consistent service excellence. Client & Internal Partnership * Analyze client requirements and design innovative, technology-driven solutions that enhance satisfaction and program value. * Support client implementations and presentations as a subject matter expert on our technology platform. * Partner with internal Operations teams to streamline workflows, reduce training needs, and enhance policy compliance. Reporting & Quality * Oversee travel reporting systems, ensuring accuracy, accessibility, and alignment with client and business needs. * Manage the CORE quality control system, auditing, ticketing, and communication processes to maintain operational integrity. * Lead the Corporate Travel technology response to ACA TQS5 standards and related compliance initiatives. Other * Perform additional duties as assigned in support of Corporate Travel strategic objectives. Qualifications * Bachelor's degree in Business, Information Systems, or related field (or equivalent experience). * 7+ years of experience in corporate travel technology management, travel operations, or systems integration. At least 3 years' leadership experience. * Proven experience implementing and managing travel technologies such as online booking tools, GDS integrations, and reporting/analytics platforms. * Strong leadership, communication, and project management skills with the ability to influence at all organizational levels. * Demonstrated analytical and problem-solving capabilities with a focus on innovation and client satisfaction. Full time Associates are offered a comprehensive benefits package that includes: * Medical, Dental, and Vision plan options * Up to 2 weeks Paid parental leave * 401k plan with company match up to 7% * 2+ weeks of PTO within your first year * Paid company holidays * Company provided volunteer opportunities + 1 volunteer day per year * Free AAA Membership * Continual learning reimbursement up to $5,250 per year * And MORE! Check out our Benefits Page for more information ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA's policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance. Job Category: Information Technology
    $71k-133.5k yearly Auto-Apply 15d ago
  • Manager, Revenue Cycle Apps Service Reliability - IT Services - Full Time REMOTE

    Solutionhealth

    Remote job

    Please know that we do require each candidate to participate in completing the Epic Sphinx test as part of our consideration process. Who We Are: SolutionHealth is an integrated health system uniquely focused on providing access to high-value, primary, and specialty care that meets the growing needs of the communities we serve. Our IT department is diverse, strategic, and innovative focusing on patients, community, clinicians, outcome, safety, and quality. It's an exciting time at SolutionHealth as we continue to advance our technology platforms. About the Job: Responsible for the day-to-day leadership and management of the assigned team. Takes actions to protect the confidentiality, integrity, and availability of data. General schedule Monday-Friday, Eastern time business hours with some flexibility. This position requires an appropriate virtual home office environment, working remotely. The role routinely uses standard office equipment such as computers and mobile devices. Travel is occasionally required to support business requirements for Go-Live installations or training which may require travel by air, vehicle, or train. This position requires a current certification in Resolute HB or Resolute PB, a more suitable candidate will have both and possibly even additional Epic certs. What You'll Do: * Creates a positive and motivating environment, centered in feedback & development, that values, encourages & supports engagement of a diverse staff * Delegates work in a way that is empowering & engaging, assuming responsibility for the outcomes of self & others. Clearly assigns responsibility for tasks and decisions, sets clear objectives and measures, provides immediate feedback while monitoring results * Possesses clinical / business /technical knowledge and skills to enable moving beyond traditional ways of doing things to push past the status quo * Possesses expert operational and systems to act as in an advisory capacity to identify, design, and implement technological solutions to business needs * Fosters a culture of collaborative and transparent communication with staff, internal information technology teams, and management, along with external business partners, stakeholders, and vendors * Provides leadership in difficult situations/conflicts and reads situations quickly to find common ground/achieve cooperation Who You Are: Education: * Bachelor's degree or equivalent in Computer Science or related field or a bachelor's degree in a healthcare-related field. Master's degree in cyber security preferred. Licensure/Certification: * Certification in Resolute HB or Resolute PB, Required Experience: Minimum of 5 years of IT/Clinical/Operational experience in the healthcare industry, as well as management experience is required. Management experience, specifically as an Application Manager, Application Lead, Project Manager or equivalent role is preferred. Relevant software experience is also preferred, specifically with healthcare applications used by the organization. Healthcare Clinical/Business Leaders with significant knowledge of IT applications and demonstrated associated skills may be considered. Why You'll Love Us: * Health, dental, prescription, and vision coverage for full-time & part-time employees * Short-term disability, long-term disability, and life insurance coverage * Competitive pay * Tuition Reimbursement * 403(b) Retirement Savings Plan And more! Work Shift: General schedule Monday-Friday, Eastern time business hours. Occasional requirements to cover special events/staff requirements during hours outside those generally worked maybe necessary. Participation in a leadership on-call schedule rotation is required. SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.
    $102k-138k yearly est. Auto-Apply 8d ago
  • IT Service Manager (IN-Remote)

    Snapscale

    Remote job

    About the Role We're seeking a battle-tested IT Service Manager who thrives in the high-pressure, high-performance world of Managed Service Providers (MSPs). If you know how to balance 100+ open tickets, manage demanding clients, and still keep your team motivated, focused, and accountable - you're exactly who we're looking for. This isn't a cushy corporate IT gig. It's an MSP leadership role - fast-paced, unpredictable, and client-driven. Your mission: keep the service desk running like a well-oiled machine, ensure SLA compliance, manage escalations, and lead a team that delivers excellence every day. Key Responsibilities Own the Service Desk: Oversee all daily operations, ensuring SLA targets are consistently met and client satisfaction remains high. Lead & Develop the Team: Manage, coach, and support L1-L3 engineers - driving accountability, growth, and performance. Ticket & Escalation Management: Prioritize and manage ticket flow efficiently while balancing urgency, client demands, and team workload. Data-Driven Management: Monitor and report on key metrics - response times, resolution rates, SLA adherence, and client satisfaction scores. Continuous Improvement: Enforce process discipline while identifying automation opportunities and workflow optimizations. Client Relationship Management: Build strong client trust, lead difficult conversations, and de-escalate service issues with professionalism and confidence. Cross-Functional Collaboration: Work closely with project teams, vCIOs, and account managers to align support services with overall client strategy. What You Bring Proven MSP Experience: Demonstrated success managing a service desk in an MSP environment. Leadership Skills: Ability to motivate, coach, and hold technical teams accountable in high-pressure settings. Technical Depth: Hands-on experience with Microsoft 365, Azure, networking, and security environments. Tool Expertise: Proficiency with PSA/RMM systems such as ConnectWise, NinjaOne, IT Glue, or equivalent. Crisis Management: Calm, confident handling of client escalations and technical emergencies. Analytical Mindset: Ability to interpret metrics and make informed operational decisions.
    $98k-131k yearly est. 41d ago
  • Senior Information Systems Manager

    T-Rex Solutions 4.1company rating

    Remote job

    T-Rex Solutions is seeking a results-driven Senior Computer and Information Systems Manager to support our IRS Development, Infrastructure, Security and Modernization (DISM) program. This individual will champion the IRS Applications Development (AD) Organization's technological advancements for an upcoming opportunity. This critical role is not just about managing IT systems; it's about envisioning and implementing a technological future that aligns with the IRS's strategic goals. The chosen candidate will navigate complex IT landscapes, spearhead the integration of innovative solutions, and ensure that technological implementations enhance operational efficiency, security, and compliance. With a focus on strategic technology planning, this role demands a visionary leader adept at transforming IT challenges into opportunities, ensuring the IRS remains at the cutting edge of technology and service delivery. This is a fully remote program and requires all individuals to pass an IRS investigation and acquire a public trust clearance. Responsibilities: Spearhead the evaluation and strategic integration of emerging technologies to foster innovation and efficiency across IRS operations. Lead the assessment and overhaul of existing IT infrastructures, ensuring optimal performance, scalability, and future-readiness. Champion the development and execution of comprehensive IT strategies, aligning technology investments with organizational goals and compliance requirements. Cultivate strong partnerships with stakeholders, IT teams, and external vendors to ensure cohesive technology implementations and solutions. Guide the adoption and governance of IT best practices, standards, and methodologies, including Agile and DevOps, to enhance project delivery and operational excellence. Oversee the design and implementation of robust cybersecurity measures and data protection strategies, safeguarding sensitive information against emerging threats. Actively monitor technology trends and advancements, providing leadership and direction in the adoption of cloud computing, artificial intelligence, and other transformative technologies. Facilitate the continuous improvement of IT service delivery, ensuring systems and processes are efficient, user-centric, and capable of meeting evolving business needs. Lead educational and training initiatives to enhance team capabilities and foster a culture of technical excellence and innovation.. Requirements: Bachelor's Degree in Computer Science, Information Technology, or a related field 7 years of proven experience in IT management, showcasing a successful track record in the strategic implementation and oversight of complex IT projects US Citizenship required Must be able to pass an IRS public trust investigation Strong technical proficiency in modern technologies such as cloud computing, cybersecurity, data analytics, and machine learning demonstrates the ability to leverage these technologies to solve organizational challenges Exceptional leadership qualities, with the ability to inspire and manage cross-functional teams, fostering an environment of collaboration and innovation Comprehensive understanding of regulatory compliance standards relevant to the IT industry, particularly those impacting federal agencies, such as the Federal Information Security Management Act (FISMA), National Institute of Standards and Technology (NIST) frameworks, and General Data Protection Regulation (GDPR) for international considerations Excellent analytical, strategic thinking, and problem-solving skills, capable of anticipating future IT trends and their potential impact on organizational goals Outstanding communication and interpersonal abilities, with a track record of engaging with stakeholders at all levels, from technical teams to executive leadership Desired Skills: Current IRS clearance desired T-Rex Overview Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering. T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits. T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. In compliance with pay transparency guidelines, the annual base salary range for this position is $140,000 - $165,000. Please note that the salary information is a general guideline only. T-Rex considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. T-Rex offers a diverse and collaborative work environment, exciting opportunities for professional growth, and generous benefits, including: PTO available to use immediately upon joining (prorated based on start date), paid parental leave, individual and family health, vision, and dental benefits, annual budget for training, professional development and tuition reimbursement, and a 401(k) plan with company match fully vested after 60 days of employment among other benefits.
    $140k-165k yearly Auto-Apply 60d+ ago
  • IT Services Manager

    Alu Like 2.9company rating

    Remote job

    ABOUT ALU At the African Leadership University (ALU), we are more than an academic institution, we are a launchpad for Africa's next generation of leaders. Our mission is bold: to develop ethical, entrepreneurial changemakers who will shape Africa's future. Through an innovative curriculum, hands-on learning, and a vibrant pan-African community, we equip our students to tackle complex challenges, connect the dots across diverse perspectives, and create solutions that drive lasting impact. We don't just teach; we nurture adaptable, globally minded problem-solvers ready to thrive in ambiguity, build from scratch, and lead Africa into a prosperous 21st century. African Leadership University is incorporated in Rwanda as The African Leadership University (ALU) and in Mauritius as the African Leadership College of Higher Education (ALCHE). Each entity is separately accredited to offer qualifications by the Council of Higher Education in Rwanda and the Higher Education Commission in Mauritius. The ALU School of Business (ALUSB) is the engine of education in business, leadership, and entrepreneurship for both campuses. We are dedicated to fostering an open yet secure environment, balancing the safety of students, staff, and visitors with respect for individual rights, and safeguarding responsibilities. HOW WE WORK The ALU Team works in starkly different ways to traditional academic bureaucracies. We approach education from first principles, empower individuals to design, test, and implement creative new ideas, and work closely together to craft transformative learning experiences. We are deeply passionate about our students and excited by the challenge of building something entirely new. The African Leadership University is committed to ensuring the safety and Well-being of all students under our care. As part of this commitment , we have a comprehensive safeguarding policy in place , which outlines our Zero-tolerance approach to any violation of safeguarding. ABOUT THE ROLE The IT Services Manager is accountable for end-to-end stability, security, governance, and performance of the organisation's technology platforms and IT services. This role leads the IT Support function while owning IT Service Management (ITSM), cybersecurity operations, identity governance, incident response, and vendor compliance. This is both a strategic and hands-on role requiring deep operational maturity and security discipline. ROLE RESPONSIBILITIES 1. IT Service Management, Platform Uptime & Operational Security Ensure availability, reliability, security, and performance of all core IT platforms (Google Workspace, Salesforce, NetSuite, intranet, identity systems, network services). Lead ITIL-aligned incident, problem, and change management, embedding security gates into all change and deployment workflows. Monitor infrastructure and SaaS platform logs, taking proactive action on anomalies or security alerts. Define and enforce system SLAs and platform security KPIs (MTTR, MTTD, failed logins, anomalous access patterns, etc). 2. IT Support Team Leadership & Secure Operations Lead and coach the IT Support team to deliver secure, responsive support. Oversee secure device provisioning, endpoint protection installation, OS patching, encryption policies and hardening baselines. Maintain secure onboarding/offboarding processes, ensuring zero-day deprovisioning for user accounts and devices. Uphold strict documentation, SOPs, configuration standards, and security checklists across all support processes. 3. Vendor & Contract Governance with Security Controls Oversee relationships with technical vendors and service providers (e.g., helpdesk, infrastructure, SaaS platforms) Enforce vendor adherence to least-privilege access, MFA requirements, Secure API integrations, data handling & encryption controls, incident reporting timelines Ensure vendors meet performance expectations, SLAs, cybersecurity requirements and compliance obligations Support contract evaluations, renewals, and procurement processes 4. Cybersecurity, Threat Prevention & Compliance Implement, enforce, and continuously strengthen cybersecurity protocols including Identity and Access Management (IAM), Multi-Factor Authentication (MFA) Privileged Access Management (PAM), Endpoint Detection & Response (EDR), Network and SaaS access controls, Password and authentication policies Maintain and audit user directory services (Google Admin, Azure AD) and ensure tight identity governance (role-based access, zero-trust principles). Conduct regular access reviews, audit trails, configuration audits, and logging reviews. Lead or support IT and cybersecurity audits (internal and external) ensuring alignment with GDPR, POPIA, ISO 27001 controls, SOC2-aligned standards, and recommended actions from the Cybersecurity Audit & Remediation Plan (2025). Coordinate vulnerability scans, remediation cycles, patch compliance, and policy enforcement across all endpoints. Own security awareness training and phishing simulations to reduce user risk. Respond to incidents rapidly, including triage, containment, remediation and root-cause analysis. Contribute to organisational disaster recovery planning, and lead DR drills, failover tests, and business continuity readiness. 5. System Lifecycle Support & Documentation Maintain detailed documentation, including system architectures, network diagrams, data flows, access controls, asset inventories, security policies and configuration logs. Ensure all changes go through proper security evaluation, testing, approvals, and rollback planning. Own identity lifecycle processes, including joiner/mover/leaver workflows and role/access policies. Contribute to disaster recovery and business continuity planning, including DR drills and readiness reviews Maintain documentation and workflows related to user identity management, system roles and access policies 6. Service Governance & Continuous Improvement Drive continuous service improvements through user feedback, metrics tracking and post-incident reviews Track and report service quality and security posture metrics to leadership. Establish and improve internal ITSM practices, aligning with frameworks such as ITIL Participate in technology governance forums and audit response processes to ensure service accountability\ Contribute to risk registers, audit responses and compliance certification efforts. Ensure the safety and well-being of all young persons and vulnerable adults with whom we deal, by adhering to ALCHE's comprehensive safeguarding policy, maintaining a zero-tolerance approach to any violations of safeguarding standards. QUALIFICATIONS Bachelors degree in Information Technology, Computer Science or a related field ITIL certification or equivalent experience in IT Service Management required Cybersecurity certifications (Security+, CISM, CISSP, CEH, or similar) Cloud platform security knowledge (Google Admin, AWS, GCP, Azure) Knowledge of compliance frameworks (GDPR, ISO 27001, NIST, SOC2) EXPERIENCE AND SKILLS 8+ years in IT operations or service management, with 5+ years in leadership Proven experience managing multi-platform environments (SaaS, cloud, enterprise systems) Demonstrated competency in cybersecurity operations, IAM, MFA, endpoint security, and access governance Experience leading IT audits, compliance reviews and security hardening initiatives Strong organisational discipline, with ability to enforce standards and drive cultural change toward secure practices Excellent communication and troubleshooting skills, with strong bias for operational stability and secure-by-design approaches
    $89k-124k yearly est. Auto-Apply 14d ago
  • IT Manager - Business Operations (Remote)

    Oregon Tool

    Remote job

    Go one better, together. We've built something we're extremely proud of, and we think it's time you became part of it. Working at Oregon Tool, Inc., you'll build your career and do your best work while contributing to the whole of the company. We're for those who lean into challenges and expect that same attitude from the people around them. We're a goal-oriented organization that's firmly committed to creating opportunities for Team Members' talents to shine and inspire the individuals around them so that we all win together. At 2,400 Team Members across the globe, you're more than just a link in a chain. From new products, programs, and business units, Oregon Tool, Inc. gives you the space to make systemic change within our business. How will you make your mark? HOW YOU MAKE AN IMPACT: The IT Manager, Business Operations is responsible for leading a team of IT Business Analysts within IT who are focused on Manufacturing, Procurement, SIOP, and Engineering business functions, while serving as a liaison between mid-level management and IT to collect, analyze, communicate, and validate business needs for changes impacting information systems. Understands business problems and opportunities in the context of the requirements and recommends solutions that enable the specific functional organization to achieve its goals. Additionally, this role is a forward-thinking leadership position, focused on suggesting ways to improve business operations with systems and exploring technology in the market that could add value to the organization in the future. The position is a blend of people leadership and development, stakeholder management, project management, and business systems analysis and solutioning. THE DETAILS: * Leadership: Lead and mentor IT Business Analysts across Operations (Manufacturing, Procurement, SIOP, Engineering). Provide coaching, cross-training, and career development while ensuring compliance with IT structures and leveraging industry trends. Act as a subject matter expert, guiding technical practices in coding, testing, and deployment. * Stakeholder Management: Serve as liaison between business functions and IT, managing release strategies, coordinating transitions, and collaborating across teams to streamline processes. Ensure software solutions meet standards for performance, quality, and security. * Project Management: Direct projects and support team execution, prepare release plans and notes, track metrics, and facilitate business process modeling (as-is/to-be). * Systems Analysis & Solutioning: Design and implement technical solutions across platforms, perform hands-on development, and establish standards and automation to accelerate delivery. Apply advanced problem-solving to resolve complex technical challenges. Availability: * Available to work on site as required by job; eligible for domestic and international travel several times per year up to two weeks' duration QUALIFICATIONS & SKILLS: * Bachelor's degree in business, computer science, information technology, or a related field, or equivalent experience * 7+ years driving business transformation through IT execution * Proven management/supervisory background, motivating and guiding technical IT teams * Expertise in analyzing software systems across Manufacturing, SIOP, Engineering, and Procurement domains * Strong grasp of project management methodologies and feasibility analysis (effort, time, cost) * Exceptional problem-solving and analytical decision-making * Skilled at managing multiple projects in high-pressure environments * Strong leadership, organization, and time management capabilities * Effective communicator in both technical and non-technical contexts * Creative thinker with ability to design innovative solutions * Collaborative team player with experience leading dispersed teams * Proactive learner, adaptable to new technologies and trends * Initiative-driven, translating goals into actionable results * Proficient in Microsoft Office and SAP; experienced in project planning, prioritization, and monitoring At Oregon Tool, we provide a reasonable, good-faith estimate of the compensation range for this role of $155,000 to $175,000. Final offers are based on various factors such as experience, skills, qualifications and internal equity. This range may vary based on geographic location where the position is filled, and most new hires are not typically hired at the top of the range. WHAT WE OFFER: * Medical, Dental, and Vision Benefits available on day one (no waiting period) * 401k matching (100% of first 3%, 50% of next 3% = 4.5% match on 6% contribution) * Earn up to 120 hours vacation during your first year of service * One paid Community Involvement Day available per calendar year * Global company with small company feel * Casual work attire WHO WE ARE: Oregon Tool, Inc. is a global, premium-branded, aftermarket-driven precision-cutting-tool platform. At Oregon Tool, Inc., it is our goal to create, cultivate and sustain a global, inclusive culture, where differences drive innovative solutions to meet the needs of our employees and customers. We invite and encourage applications from all skilled individuals, including from groups that are traditionally underrepresented, not just because it's the right thing to do, but because it makes our company #SharperTogether. To learn more about our company and history visit us at: ****************** Oregon Tool, Inc. will only employ those who are legally authorized to work. Any offer of employment is contingent on a background investigation and drug screen. Oregon Tool, Inc. does not discriminate based on sex, race, color, religion, age, marital status, national origin, citizenship, disability, veteran status, or any other status protected under law. During the application process we will not ask for or collect any confidential, proprietary, or sensitive personally identifiable information (e.g., date of birth; driver's license number; or credit card, bank account or other financial information). If you submit such information, you do so at your own risk, and we will not be liable to you or responsible for consequences of your submission. This notice should not be construed as an offer of employment or creating any terms of employment. #LI-VR1 #LI-Remote #LI-UnitedStates
    $155k-175k yearly 26d ago
  • IT Manager, Finance & Operations (Remote-Within NC)

    Vontier

    Remote job

    Looking for an opportunity to tap into cross-functional teams and capabilities? As an IT Manager within our Global IT organization, you will be responsible for supporting the applications across our Finance and Operations portfolio, which provide critical business capabilities across the organization. You will lead our efforts in supporting these applications, delivering value through continuous improvement and mitigating risk by minimizing outages. You will also manage a team of IT analysts responsible for the maintenance and support of these applications and will work with our Managed Service Providers, 3rd party development teams, and other internal teams. This role supports Gilbarco Veeder Root's North American business operations. This is hybrid role, where coming onsite to our Greensboro, NC facility 1-2 days per week is preferred. Minimal/Intermittent Travel (1-2 times/Quarter) **What you will do:** - Oversee, lead, and develop the team of IT Analysts, ensuring high quality delivery of requirements, on time and within budget - Responsible for oversight of IT ticket management related to the applications within the Finance & Operations portfolio - Act as a subject matter expert for the applications, providing any necessary insights and tactical support to our managed service providers responsible for application support - Lead daily standups with the IT analyst team and the managed service provider to ensure SLA's are being met and open issues are being addressed - Responsible for any security compliance activity pertaining to in-scope applications - Responsible for user and system administration of the applications - Identifying opportunities to reduce customizations and cost, by leveraging out of box capabilities and aligning to standard processes - Support VBS (Vontier Business System) culture through consistent participation in daily management and use the VBS toolkit to solve business and process problems and enhance departmental efficiency. **Who You Are:** - Bachelors Degree Preferred and/or 8 - 10 years of previous work experience in related field or position as part of an ERP ecosystem. - Dynamics 365 + Dynamics AX application support experience, with a core focus on supply chain and manufacturing operations or Finance - Results-oriented with experience in application maintenance and support - Enjoy coaching and building up others to accelerate their career journey - Excited to learn and adopt new technologies that can deliver value - Comfortable working in a fast-paced culture with strong prioritization and communication skills - Focused on customer service and able to balance standardization with unique customer needs - An out of the box thinker who is courageous and not afraid to challenge status quo - A strong believer in the importance of continuous process improvement The base compensation range for this position is $135,000-$170,000 per annum. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity. This role is eligible for Bonus potential. Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 15 days each year, 12 paid holidays (including 2 floating holidays), and paid sick leave.* Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant's geographic location. The Company reserves the right to modify this information at any time, subject to applicable law. **WHO IS GILBARCO VEEDER-ROOT** Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems. \#LI-KS1 \#LI-Hybrid **WHO IS VONTIER** Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at *************** . **At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.** Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future. Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally. **Together, let's enable the way the world moves!** "Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law."
    $135k-170k yearly 9d ago
  • IT Manager, Finance & Operations (Remote-Within NC)

    Vontier Corporation

    Remote job

    Looking for an opportunity to tap into cross-functional teams and capabilities? As an IT Manager within our Global IT organization, you will be responsible for supporting the applications across our Finance and Operations portfolio, which provide critical business capabilities across the organization. You will lead our efforts in supporting these applications, delivering value through continuous improvement and mitigating risk by minimizing outages. You will also manage a team of IT analysts responsible for the maintenance and support of these applications and will work with our Managed Service Providers, 3rd party development teams, and other internal teams. This role supports Gilbarco Veeder Root's North American business operations. This is hybrid role, where coming onsite to our Greensboro, NC facility 1-2 days per week is preferred. Minimal/Intermittent Travel (1-2 times/Quarter) What you will do: * Oversee, lead, and develop the team of IT Analysts, ensuring high quality delivery of requirements, on time and within budget * Responsible for oversight of IT ticket management related to the applications within the Finance & Operations portfolio * Act as a subject matter expert for the applications, providing any necessary insights and tactical support to our managed service providers responsible for application support * Lead daily standups with the IT analyst team and the managed service provider to ensure SLA's are being met and open issues are being addressed * Responsible for any security compliance activity pertaining to in-scope applications * Responsible for user and system administration of the applications * Identifying opportunities to reduce customizations and cost, by leveraging out of box capabilities and aligning to standard processes * Support VBS (Vontier Business System) culture through consistent participation in daily management and use the VBS toolkit to solve business and process problems and enhance departmental efficiency. Who You Are: * Bachelors Degree Preferred and/or 8 - 10 years of previous work experience in related field or position as part of an ERP ecosystem. * Dynamics 365 + Dynamics AX application support experience, with a core focus on supply chain and manufacturing operations or Finance * Results-oriented with experience in application maintenance and support * Enjoy coaching and building up others to accelerate their career journey * Excited to learn and adopt new technologies that can deliver value * Comfortable working in a fast-paced culture with strong prioritization and communication skills * Focused on customer service and able to balance standardization with unique customer needs * An out of the box thinker who is courageous and not afraid to challenge status quo * A strong believer in the importance of continuous process improvement The base compensation range for this position is $135,000-$170,000 per annum. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity. This role is eligible for Bonus potential. Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 15 days each year, 12 paid holidays (including 2 floating holidays), and paid sick leave.* Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant's geographic location. The Company reserves the right to modify this information at any time, subject to applicable law. WHO IS GILBARCO VEEDER-ROOT Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems. #LI-KS1 #LI-Hybrid WHO IS VONTIER Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at **************** At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment. Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future. Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally. Together, let's enable the way the world moves! "Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law."
    $135k-170k yearly 9d ago
  • IT Systems Engineering Manager

    Waseyabek Development Company LLC

    Remote job

    Safari Circuits, GR LLC., a leading electronics manufacturing services provider in Grand Rapids, Michigan, is seeking a proactive and technically skilled IT Systems Engineering Manager to oversee local IT operations while serving as the Cybersecurity Domain Lead. This role combines hands-on infrastructure management with strategic leadership in cybersecurity compliance and risk mitigation. The ideal candidate will ensure the reliability, security, and efficiency of site-level IT systems while driving initiatives aligned with national cybersecurity standards such as NIST 800-171 and CMMC Level 2. This is an on-site position with flexibility to work remotely as projects permit. Key Responsibilities: Manage all IT operations at the site level, including infrastructure, network administration, and end-user support. Lead cybersecurity initiatives, including vulnerability assessments, incident response planning, and compliance documentation. Oversee the implementation and integration of ERP systems with internal databases and analytics platforms. Maintain and enhance SharePoint-based Quality Management Systems (QMS) with automated workflows and access controls. Drive the company's CMMC Level 2 compliance program, including development of the System Security Plan (SSP), POA&Ms, and technical evidence. Coordinate with corporate IT and cross-functional teams to ensure alignment of cybersecurity policies and IT standards. Support cloud migration efforts, including Microsoft 365 services such as Exchange Online, Teams, OneDrive, and SharePoint. Monitor and report on IT performance metrics, security posture, and system uptime. Mentor junior IT staff and promote a culture of security awareness across the organization. Manage all IT operations at the site level, including infrastructure, network administration, and end-user support. Qualifications: Bachelor's degree (or higher) in Engineering, Information Technology, Cybersecurity, Computer Science, or related field. 5+ years of experience managing IT operations in a manufacturing or industrial environment. Strong understanding of cybersecurity frameworks (NIST 800-171, CMMC) and risk management practices. Experience with ERP systems and MES integration. Proficiency in Microsoft 365, SharePoint, SQL, and Power BI. Preferred: Experience leading cybersecurity audits and compliance programs. Familiarity with ISA-95 standards and industrial automation systems. Background in teaching or training technical subjects is a plus. Experience leading cybersecurity audits and compliance programs. Benefits 401(k) matching Health insurance Life insurance Paid time off Tuition reimbursement Promotion opportunities Climate-controlled facility EEO Statement Safari Circuits, LLC. is an Equal Opportunity Employer. Native American & Veteran Hiring Preferences will be applied in accordance with Waséyabek Development Company policy. We are committed to making merit-based hiring decisions. We are proud to be an Equal Opportunity Employer making decisions without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, disability, genetic information, citizenship, marital status, height or weight, veteran status, or any other legally protected category.
    $101k-139k yearly est. Auto-Apply 22d ago
  • Senior Director, Enterprise IT and SecOps

    Quartz Bio 4.5company rating

    Remote job

    QuartzBio (************** ) is a Software-as-a-Service (SaaS) solutions provider to the life sciences industry. We deliver innovative, data enabling technologies (i.e., software) that provide biotech/pharma (R&D) teams with enterprise-level access to sample/biomarker data management solutions & analytics, information, insight & reporting capabilities. Our end-to-end (from sample collection to biomarker data) suite of solutions are focused on providing sponsors information (data with context) - we do this by connecting biospecimen, assay as well as clinical data sources in a secure and scalable cloud-based infrastructure, enabling seamless, automated data management workflows, key insight development, improved collaboration, and the ability to make faster, more informed decisions. Position Summary We are seeking a strategic and hands-on Senior Director to lead our Enterprise IT and Security Operations (SecOps) functions. This role is critical to ensuring the reliability, scalability, and security of our enterprise systems while supporting a fast-paced, innovation-driven startup environment. As a senior leader, you will define and execute the overall IT and security strategy, manage cross-functional teams, and drive operational excellence across infrastructure, cloud services, endpoint management, and cybersecurity. You will be responsible for building resilient systems, implementing best practices, and ensuring compliance with industry standards while enabling agility and innovation across the organization. The ideal candidate will bring deep technical expertise, a strong track record of leading enterprise IT and security teams, and a passion for building scalable, secure environments that empower business growth. You'll collaborate closely with engineering, product, and business stakeholders to ensure technology and security are aligned with strategic goals. Key Responsibilities Oversee, maintain, and implement core enterprise IT systems including email, virtual meeting platforms, document storage, and collaboration tools. Plan, oversee and support the execution of migrating enterprise IT systems from PMG Corporate IT tenants to QuartzBio specific IT tenants per migration plan. Evaluate existing systems and identify new technologies to enhance operational efficiency and user experience. Lead and mentor a hybrid Enterprise IT team composed of full-time employees and managed services vendors. Foster a culture of accountability, innovation, and continuous improvement. Identify, negotiate, and manage outsourcing partners to support Enterprise IT and SecOps operations. Ensure service level agreements (SLAs) and performance metrics are met. Collaborate with the Governance, Risk, and Compliance (GRC) team to support and maintain the company's compliance framework. Ensure IT systems and processes align with regulatory and internal standards. Oversee SecOps activities in partnership with the IT Security Analyst and managed services provider. Support virtual Chief Information Security Officer (vCISO) and virtual Data Protection Officer (vDPO) functions. Develop and maintain IT asset management and lifecycle processes. Establish and monitor KPIs to measure IT and security performance and user satisfaction. Develop and manage the IT budget, including forecasting and cost optimization strategies. Establish and maintain business continuity and disaster recovery plans. Serve as a strategic advisor to executive leadership on technology and security trends, risks, and opportunities. Lead change management initiatives related to enterprise IT and security implementations. Ensure seamless onboarding and offboarding processes from a systems and access perspective. Monitor emerging threats and proactively adjust security posture and tools. Champion user training and awareness programs for IT systems and cybersecurity best practices. Qualifications Bachelor's degree in a related field and a minimum of 18 years of relevant work experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, or technology solutions. Minimum of 10 years of experience in managing teams. 10 + years of experience working with internal stakeholders Proven success managing complex IT environments and security programs in high-growth or startup settings. Proven experience implementing and managing an O365 tenant across enterprise environments. Strong knowledge of cloud service providers, particularly AWS, networking, endpoint management, and cybersecurity frameworks. Demonstrated success in managing GRC and SecOps through third-party providers. Relevant certifications (e.g., CISSP, CISM, PMP) are a plus. Experience with compliance audits and risk assessments. Excellent leadership, communication, and vendor management skills. Proven executive leadership and strategic impact. Excellent problem-solving and analytical skills. Strong written and verbal communication skills. Skill in defining and collecting metrics to gauge project progression. Strong ability to develop a clear point of view supported by data and analysis and can sell ideas to others. Demonstrated leadership skills include selecting, retaining, and developing team leads and obtaining high-quality work from staff. Ability to manage geographically dispersed project teams. Preferred: Experience in the life sciences industry or regulated environments. Leadership expectations: Follow Company's Principles and code of ethics on a day-to-day basis. Provide a clear and compelling vision for the organization and be able to communicate effectively with their teams and stakeholders. Think strategically and develop plans and initiatives to achieve the organization's goals, while aligning them with the company's overall strategy. Ability to attract, develop, and retain top talent across multiple teams or functions, creating a culture of learning and growth, identifying skills gaps, and providing development opportunities. Lead change initiatives effectively, managing the impact of change on teams and individuals, and engaging stakeholders in the process. Communicate effectively with their teams, stakeholders, and other leaders in the organization, providing clear direction, feedback, and performance expectations. Possess high levels of emotional intelligence, including self-awareness, self-regulation, empathy, and social skills, to be effective leaders. Build and maintain strong relationships with their teams, stakeholders, and other leaders in the organization, fostering collaboration, innovation, and teamwork. Possess a strong executive presence, projecting confidence, credibility, and authority, and inspiring confidence in their teams and stakeholders. Make complex decisions that support the goals of the organization, taking into account the perspectives of all stakeholders and balancing competing priorities. Results-oriented, setting high standards for themselves and their teams, and holding individuals and teams accountable for achieving their goals. They should also be able to monitor progress and adjust strategies as needed to ensure success. Recognize and reward the contributions of their team members, creating a positive and supportive culture that values and celebrates success. Navigate cultural differences and work effectively with team members from diverse backgrounds, promoting inclusion and diversity within their team. Collaborate effectively with other leaders in the organization, working together to achieve shared goals and drive business success. #LI-Remote Precision is required by law in some states or cities to include a reasonable estimate of the compensation range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Precision, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. This role is also eligible for a discretionary annual bonus, health insurance, retirement savings benefits, life insurance and disability benefits, parental leave, and paid time off for sick leave and vacation, among other benefits.Reasonable estimate of the current range$203,200-$304,800 USD Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice. Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at **************************************. It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.
    $203.2k-304.8k yearly Auto-Apply 24d ago
  • IT Support Manager

    Sangoma

    Remote job

    Sangoma Technologies is looking for an accomplished IT Support Manager to lead our technical support team and enhance our commitment to customer satisfaction. As a trusted leader in business communications solutions, we are focused on providing top-notch services that leverage innovative technology to foster better communication. In this pivotal role, you will oversee the IT support operations, ensuring our clients receive timely and efficient assistance. You will also play an integral part in developing support strategies, managing a team of IT support technicians, and collaborating with various departments to enhance the overall customer experience. If you thrive in a fast-paced environment and have a passion for technology and customer service, we invite you to help us uphold our reputation for excellence. While this is a remote position in the US, we are accepting candidates from the central and eastern time zone. Your Role: Manage, mentor, and develop a team of IT support technicians. Oversee the daily operations of the technical support department, ensuring the delivery of high-quality service. Develop and implement IT support policies, procedures, and best practices. Coordinate with other departments to resolve complex technical issues and provide customer feedback for continual improvement. Analyze and report on support metrics to identify areas for improvement. Serve as a point of escalation for advanced technical support issues. Maintain a comprehensive knowledge base of support procedures and technical solutions. Ensure team adherence to service level agreements (SLAs) and quality standards. Develop training programs for staff to enhance technical skills and customer service capabilities. Stay current with industry trends and emerging technologies to continuously enhance support services. Participate in IT projects and initiatives to improve overall business operations. Your passion for customer service and results-oriented approach will play a pivotal role in driving satisfaction across our user and partner base. Requirements Your Background: Bachelor's degree in Information Technology, Computer Science, or a related field. 7+ years of experience in IT support, with at least 3 years in a managerial or supervisory role. Strong understanding of IT service management (ITSM) frameworks. Proven leadership and team management skills. Excellent problem-solving and analytical abilities. Exceptional verbal and written communication skills. Ability to work in a fast-paced environment and manage competing priorities. Strong customer service orientation and a commitment to excellence. Familiarity with ticketing systems, remote support tools, and network troubleshooting. Preferred: ITIL certification or other relevant IT service management certifications. Experience working in the telecommunications or software industry. Knowledge of VoIP technologies and Unified Communication systems. Proficient in using performance metrics and KPIs to drive team effectiveness. Benefits What We Offer: Extensive Benefit Options (Health, Vision, Dental, Long & Short-term Disability), effective after a short waiting period Flexible PTO plan & Company Holidays Employee Stock Option Purchase Plan 401K with matching Entrepreneurial work environment partnered with high-growth career opportunities. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. You must be authorized to work in the United States full-time for any employer. No agencies, please.
    $75k-112k yearly est. Auto-Apply 60d+ ago
  • Manager Infrastructure Services - Remote

    Martin's Point Health Care 3.8company rating

    Remote job

    Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015. Position Summary The Manager, Infrastructure Engineering is responsible for the effective management of the Infrastructure Engineering team and respective processes that support the IT compute, storage, network security, telecommunications infrastructure. Responsibilities include management of maintenance processes, capacity planning, disaster recovery planning, and acting as a liaison to internal customers across the organization. (Infrastructure includes but is not limited to: physical and virtual servers, virtualization and containerization platforms, storage platforms and storage area networks (SANs), server operating systems, firewalls, data/voice routers and switches, load balancers/delivery controllers, wireless network controllers/access points, telephony servers and gateways, Microsoft Active Directory, infrastructure applications, monitoring/alerting platforms, data backup/recovery platforms.) Job Description Key Outcomes: Develops and manages policies and procedures focused on stabilization, standardization, automation, and simplification of IT Infrastructure operations. Serves as a liaison and primary point of contact for cross-functional internal teams. Works closely with other IT leaders to improve overall platform performance and readiness for future initiatives. Participates in the IT Leadership Team focusing on quality decision making, strategic vision and fostering a culture of fun, quality work and continuous growth and learning. Develops, manages, and executes portfolio of IT Infrastructure initiatives. Researches emerging technologies, suggesting, and implementing applicable solutions to MPHC infrastructure platforms and internal customers. Provides detailed metrics on the availability, capacity, and performance of all Systems Infrastructure components. Collaborates with IT leadership to determine disaster recovery scenarios and mitigation strategies Works with Infrastructure Architect team to develops a multi-year technical road map that includes technical solutions offering differentiating advantages for the business. Assists Director, IT Infrastructure to develop and manage yearly operating and capital budgets specific to IT Infrastructure. Manages and account for all IT Infrastructure maintenance and support contracts. Oversees Vendor contracts to build and maintain value-added vendor relationships and to hold vendors accountable for superior service delivery. Resolves billing errors and conflicts with service and equipment vendors. Education/Experience: Bachelor's degree in Computer Science, Information Systems or equivalent combination of education and experience. 7+ years Information Technology experience, preferably with regards to IT Infrastructure with increasing responsibilities in a leadership roles. Experience with financial budgeting. Required License(s) and/or Certification(s): Information Technology Infrastructure Library (ITIL) Foundations Certification preferred. Scrum or Agile certifications preferred. Microsoft, VMware, Palo Alto, and/or Cisco Professional certifications preferred. Skills/Knowledge/Competencies (Behaviors): Ability to build, develop, and lead highly effective teams. Ability to mentor and develop direct reports Ability to lead projects from conceptual design through implementation. Proven interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Proven team-oriented customer service and problem-solving skills, working face-to-face with customers. Knowledge of Microsoft Operating Systems, Active Directory, and applications. Knowledge of Citrix solutions for desktop virtualization and application delivery. Knowledge of server virtualization and containerization solutions. Knowledge of enterprise-wide data storage and management solutions. Knowledge of backup, restore and disaster recovery solutions. Knowledge of LAN/WAN/WLAN connectivity requirements and security protocols. Knowledge of the Open Systems Interconnection model (OSI model). Knowledge of following networking protocols/technologies: OSPF, BGP, VRFs, MPLS, QoS, SNMP, VoIP, VPN (SSL client and site-to-site) and Spanning Tree. Knowledge of and experience with structured cabling systems including Category 5e/6 UTP, and MM and SM fiber. Communication: Provides timely, concise, and audience appropriate information orally and/or in writing. Decision Quality: Decisions most often correct, based on: Analysis, wisdom, experience, judgment; Sought by others for advice. Priority Setting: Sees what will help or hinder reaching goals; Eliminates roadblocks; Spends time on what's important; Sees the critical few among the trivial many. Process Management: Determines efficient processes; Organizes people & activities; Gets more from resources; Knows what/how to measure; Sees opportunities for synergy & integration. Relationship with Others: Establishes and maintains constructive relationships. Drive for Results: Exceeds goals - Consistent top performer; Bottom line oriented; Pushes self/others for results. Customer Focus: Demonstrates commitment to meeting the expectations of internal and external customers. This position is not eligible for immigration sponsorship. We are an equal opportunity/affirmative action employer. Do you have a question about careers at Martin's Point Health Care? Contact us at: *****************************
    $79k-170k yearly est. Auto-Apply 60d+ ago
  • IT Manager - Infrastructure

    Walton Signage

    Remote job

    THIS IS A REMOTE POSITION. Walton Signage is a well-respected, innovative company in the signage industry. The Company serves large, national or corporate accounts with turnkey installation of high quality signage systems and has been listed several times as one of Inc. Magazine's fastest growing companies. This position serves as the strategic and operational leader for Walton Signage's IT department. The role is responsible for overseeing technology infrastructure, cloud architecture, end-user support to ensure reliable and secure business operations. The IT Manager will lead efforts to deliver scalable solutions, drive automation, and align technology initiatives with Walton's corporate objectives. Key Responsibilities Oversee daily IT operations and ensure system uptime, performance, and security across the organization. Manage IT helpdesk, prioritize tickets, and ensure high-quality support for all end users. Own vendor relationships for Security, cloud, infrastructure solutions, Lead implementation of IT projects including hardware rollouts, system upgrades, and workflow automation. Develop, implement, and maintain cybersecurity standards, policies, and training. Monitor IT budgets and control costs related to procurement, licensing, and maintenance. Supervise, mentor, and evaluate IT technical resources. Collaborate with leadership to develop long-term IT strategy and technology roadmap. Maintain accurate documentation for systems, processes, and network configurations. Ensure compliance with internal controls, data governance, and audit requirements. Qualifications Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). 10+ years of progressive IT leadership experience, preferably in a multi-site or project-based organization. Strong technical knowledge of network systems, cloud services, security and identity management Demonstrated ability to manage IT budgets, vendor contracts, and service-level performance. Exceptional troubleshooting, communication, and project management skills. Proven leadership skills with the ability to mentor teams and manage cross-functional initiatives. Strategic thinker with hands-on technical problem-solving ability. Process-oriented mindset with strong documentation and compliance discipline. Excellent interpersonal skills and the ability to work across departments. Ability to thrive in a fast-paced environment and adapt to shifting priorities. Netsuite Experience Experience with EDI, APIs, Integrations Inventory, WMS, Shipping, logistics, project management Preferred Competencies Strategic thinker with hands-on technical problem-solving ability. Process-oriented mindset with strong documentation and compliance discipline. Excellent interpersonal skills and the ability to work across departments. Ability to thrive in a fast-paced environment and adapt to shifting priorities. Netsuite Experience Experience with EDI, APIs, Integrations Inventory, WMS, Shipping, logistics, project management We are an Equal Opportunity and Affirmative Action Employer PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. •While performing the duties of this job, the employee is constantly required to sit and use hands to operate telephone, type and operate computer and mouse. •The employee is frequently required to talk, hear, and bend and twist neck. •The employee may occasionally lift and/or move up to 10 pounds and rarely lift and/or move up to 25 pounds. •Specific vision abilities required by this job include close vision and distance vision. •Travel may be required. Benefits: Walton Signage offers medical benefits on the 1st of the month following start date, 401(k) with 100% match up to 4% and full vesting after 90 days, paid time off, holidays, and competitive compensation commensurate with experience. To apply please complete the preliminary application online.
    $89k-119k yearly est. 24d ago
  • IT M&A Infrastructure - Project Manager - Pharma Domain - REMOTE

    NTT Data North America 4.7company rating

    Remote job

    **Req ID:** 351432 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a IT M&A Infrastructure - Project Manager - Pharma Domain - REMOTE to join our team in Pittsburgh, Pennsylvania (US-PA), United States (US). **Role Overview** The Infrastructure Technical Project Manager is responsible for leading and delivering complex IT infrastructure initiatives within a regulated pharmaceutical environment. This US-based role requires strong technical expertise, deep project management capabilities, and experience navigating compliance frameworks such as GxP and CSV. The ideal candidate brings **8+ years of hands-on infrastructure project management experience** , excels in cross-functional collaboration, and can execute projects in fast-paced, globally distributed environments. **M&A (Mergers & Acquisitions) experience is a strong plus** , particularly for integration, separation, or migration-related infrastructure activities. **Day to Day Responsibilities:** **Project Management & Delivery** + Lead full lifecycle planning, execution, and delivery of infrastructure projects including network upgrades, data center migrations, cloud adoption, server/storage refreshes, and security remediations. + Prepare project charters, roadmaps, schedules, budgets, and resource plans with precision and clarity. + Maintain ownership of RAID logs (Risks, Actions, Issues, Dependencies) and drive mitigation strategies. + Provide timely project status updates to leadership and ensure alignment with PMO standards. + Manage multiple parallel workstreams while ensuring adherence to schedule, cost, and quality expectations. **Technical Leadership** + Partner with engineering teams to define infrastructure design, implementation strategies, and technical reviews. + Oversee technical deliverables related to network, server, virtualization, cloud, storage, and security components. + Approve and validate technical documentation, qualification packages, and cutover plans. + Support infrastructure lifecycle management, technology modernization, and standardization projects. **Regulated Environment Responsibilities (Pharma)** + Ensure all activities comply with **GxP** , **21 CFR Part 11** , **Annex 11** , **CSV** standards, and corporate quality processes. + Work with QA, Compliance, and Validation teams to ensure required documentation (URS, FS, DS, IQ, OQ, PQ, change controls) is accurate and complete. + Support audits, inspections, and CAPAs related to infrastructure systems. + Maintain validated state and ensure traceability across project documentation and change records. **Cross-Functional Collaboration** + Work closely with business stakeholders, application owners, PMO, quality teams, and infrastructure SMEs. + Coordinate vendor management activities including SOWs, quotes, delivery tracking, and technical validation. + Facilitate communication across global technology teams, ensuring alignment on dependencies and timelines. **Operational Readiness & Governance** + Ensure smooth transition from project delivery to operations, including SOP updates, runbook creation, and KT sessions. + Maintain documentation for architecture, support models, and asset lifecycle plans. + Support compliance monitoring, infrastructure KPIs, and operational audits. **Basic Qualifications:** + 8+ years of experience managing IT infrastructure projects in enterprise environments. + 2+ years of experience in pharmaceutical or life sciences IT, and familiar with GxP regulations + 8+ years of experience in coordinating distributed/global teams and complex program structures. + 3+ years M&A experience (integration, divestiture, TSA transitions, migration planning) **Preferred Skills:** **Technical Skills** + Strong working knowledge of: + Networking (LAN/WAN, SD-WAN, firewalls) + Server technologies (Windows/Linux), virtualization (VMware) + Cloud platforms (Azure/AWS), identity and access services + Storage, backup, and disaster recovery solutions + End-user services and infrastructure security components **Project Management Skills** + Mastery of project planning, scheduling, resource management, and budgeting. + Experience with MS Project, Smartsheet, Jira, or equivalent PM tools. + Strong vendor and contract management experience. + Deep understanding of change control and ITIL processes. **Regulatory & Compliance Skills** + Working knowledge of GxP, CSV, data integrity principles, and regulated IT environments. + Experience producing and maintaining validation documentation. **Professional Skills** + Exceptional communication, presentation, and stakeholder engagement abilities. + Strong analytical thinking and problem-solving skills. + Proven ability to manage competing priorities in fast-paced, high-visibility settings. + Comfortable leading cross-functional teams under strict timelines. **Preferred Certifications** + PMP, PRINCE2, or Agile project management certification. + ITIL Foundation. + Cloud certifications (AWS/Azure) are a plus. \#LI-NorthAmerica **About NTT DATA** NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only **************** ******************************* email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, ************************************ . **_NTT DATA endeavors to make_** **_************************* **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_************************************_** **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (***************************************** . If you'd like more information on your EEO rights under the law, please click here (***************************************************** . For Pay Transparency information, please click here (***************************************** ._**
    $91k-114k yearly est. Easy Apply 3d ago
  • Director of Technical Product Management, Inference as a Service

    Mara 3.8company rating

    Remote job

    MARA is seeking a Director of Technical Product Management to lead the strategy, development, and deployment strategy for our IaaS platform. You'll bridge technical, operational, and customer-facing teams to build scalable inference infrastructure that supports real-world AI applications. Your focus will be on enabling clients to deploy and scale ML models on dedicated compute with maximum performance and uptime. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. · Define and drive the product vision and roadmap for our Inference as a Service offering. · Gather and prioritize customer requirements from AI developers, enterprise users, and internal stakeholders. · Collaborate with engineering, data center ops, and energy teams to ensure the compute infrastructure meets IaaS needs (e.g., GPU availability, latency targets). · Work closely with sales and business development to support customer onboarding and ensure alignment with SLAs. · Identify market trends, emerging AI inference patterns (LLMs, vision, etc.), and integrate them into product strategy. · Define product KPIs, collect usage data, and iterate quickly based on performance insights. · Ensure the IaaS platform meets compliance, cost-efficiency, and environmental goals. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. · 8-12+ years of product management, ideally in data infrastructure, cloud services, or AI/ML domains. · Strong technical understanding of ML inference workloads and GPU/accelerator environments. · Proven experience launching infrastructure products or platforms used by technical teams. · Excellent communication and stakeholder management skills across engineering and non-technical functions. · Experience with tools like Kubernetes, Triton, or model-serving platforms is a plus.
    $100k-152k yearly est. Auto-Apply 35d ago
  • Technical Services Director

    OLLY

    Remote job

    WHO ARE WE? We are the VMS Co-Op, a group of fast growing companies in the Vitamins, Minerals and Supplements (VMS) space. The VMS Co-Op includes OLLY, SmartyPants and future acquisitions to come! This position's home company is OLLY. ABOUT YOU You are an experienced and results-driven leader in manufacturing, recognized for your ability to deliver successful commercial launches and fostering high performance in fast-paced environment. You are adept at navigating complex technical challenges, uniting cross-functional groups and guiding technical initiatives to completion. With a strong bias for action and strategic mindset, you promote a culture of continuous improvement. Reporting to the Chief Product Officer, the Director of Technical Services is responsible for overseeing the technical aspects of gummy production, ensuring that all processes and products meet the highest standards of quality and efficiency. This role involves managing technical teams (internally and externally) and working cross functionally with operations and quality in developing and implementing technical strategies, ensuring compliance with industry regulations. KEY RESPONSIBILITIES Oversee Production Processes: Manage and supervise the gummy manufacturing process, including scale up; ensuring that all production activities are carried out efficiently and meet quality standards. Technical Leadership: Provide technical direction and support to the R&D and production teams, including troubleshooting and resolving technical issues as they arise. Quality Assurance: Develop and implement in-process procedures to ensure that all products meet the required specifications and standards. Research and Development: Lead R&D efforts to improve gummy products and manufacturing processes, including optimization of critical processing parameters, scale up, verification/validation and technical transfers. Lead R&D design at pilot scale for innovation, change management and savings programs including transfer to scale up. Compliance: Ensure that all manufacturing activities comply with industry regulations and company policies. Team Management: Recruit, train, and manage technical staff, fostering a culture of continuous improvement and excellence. Budget Management: Develop and manage the technical budget, ensuring that resources are allocated effectively and efficiently. Collaboration: Work closely with other departments, such as marketing, sales, quality and supply chain, to ensure that technical requirements are met and aligned with business goals. CAPABILITIES + SKILLS REQUIRED Minimum of 10 years of experience in food manufacturing, with at least 5 years in a leadership role. Technical experience in establishing, scaling and transfer of gummy manufacturing in the nutraceutical industry including the establishment of technical policies, procedures and reports Technical Expertise: In-depth knowledge of gummy manufacturing processes and technologies. Leadership: Proven ability to lead and manage technical teams effectively. Problem-Solving: Strong analytical and problem-solving skills. Communication: Excellent verbal and written communication skills. Innovation: Ability to drive innovation and continuous improvement in manufacturing processes. WHAT TO EXPECT DURING THE INTERVIEW PROCESS Initial video screen with a member of our Talent team Round 1: Conversation with the Hiring Manager + 1-2 conversations with other Ollies on the team Round 2: 2-3 conversations with team or cross functional Ollies Final Round: Homework* *At OLLY, our final round is called Homework. Candidates who participate in this round are given 3 questions in advance to answer and present to the interview panel they previously spoke with in the process. We understand every candidate is different. If you need a reasonable accommodation to adjust this procedure, please let us know as soon as possible so that we can evaluate and provide other options that work for your needs THE DETAILS LOCATION: Remote, USA HOURS: Full time, exempt (salary) MANAGER: Chief Product Officer PLEASE NOTE: Candidates must be authorized to work in the United States without sponsorship. TRAVEL: up to 50% WHAT WE OFFER: An opportunity to work with an intelligent, inspiring, and extraordinarily fun team We pay 100% of the premiums for employee-only medical, dental + orthodontics, and vision insurance 4 weeks PTO + paid holidays + 12 Mental Health Days per year 100% Paid parental leave, Fertility + Adoption Benefits Annual Bonus 401(k) plan with Employer Match Hybrid Work + Wellness + Cell Phone Stipends Free product And much more!
    $107k-149k yearly est. Auto-Apply 9d ago
  • Director, Kiosk Technical Services

    Ecoatm | Gazelle

    Remote job

    (Who are we? Why should you join us?) At eco ATM the proof of our success is in our staggering growth, extraordinary impact on protecting the planet, and providing a work culture unlike any other. We are a technology company and a pioneer of device re-commerce. Through our 6500+ automated kiosks and online marketplace Gazelle.com, we enable people all over the world to join the mobile device re-use revolution, a revolution that will get billions of used smartphones out of the e-waste cycle and into the hands of people who don't have affordable access to the empowerment of the latest mobile technology. At eco ATM we know our employees are our greatest strength and the key to our continued growth and success. When you join our team, you will enjoy more than just a job, you will be empowered to develop and utilize your unique talents and skills to build a rewarding career while making a lasting, positive impact on the planet. Our Values and Leadership Behaviors Position Overview As Director, Technical Services you will lead efforts for operations excellence and develop plans for innovations in processes, hardware and software solutions to improve Kiosk network performance . You will establish methods, techniques, and assessment criteria and lead a high performance team of cross-functional resources to plan and deliver complex projects related to kiosk operations, and ensuring success in kiosk network uptime and performance outcomes. You will lead transformation efforts to restructure teams and work organization to improve process excellence and leverage the latest automation and artificial intelligence solutions. Key Responsibilities Direct the activities of multiple integrated departments under the kiosk operations function, including deployment of software/hardware products, third party resourcing, and manufacturing/remanufacturing Define departmental service levels for Kiosk Performance and Kiosk Optimization (manufacturing our kiosks with low costs/logistics, on-time deployment our kiosks, third party resource selection, statement-of-work negotiation, technical oversight/trade-offs, and risk management) Develop and manage KPIs to measure effectiveness and drive outcomes in conjunction with the leadership team Champion critical, creative solutions that improve kiosk productivity when partnering with stakeholders, including but not limited to: leverage 3rd party field/manufacturing resources, and drive cost improvement initiatives partner with Engineering, DevOps, Customer Care to quickly resolve kiosk network issues Lead and resolve field operational and maintenance issues to improve machine availability Define and maintain the standard for technical support case/call escalation procedures, kiosk dispatch trends, and budget control of third-party service visits Identify continuous improvement opportunities for Kiosk Uptime, and manage through multiple projects and timelines to ensure product deficiencies are addressed Build, engage and develop a high performing team; hold team accountable to all performance metrics Define and maintain standard operating procedures (SOP) and associated training programs Knowledge, Skills & Abilities Demonstrated strong leadership skills to manage a diverse group of technical and field services resources and delivering results. Demonstrated strong people management skills. Influence and reconcile multiple stakeholder views to drive business results Demonstrated strong analytical and critical thinking skills to quickly address kiosk issues e.g., electronics, mechanical engineering, camera optics, and resource management Demonstrated strong technical solution skills in software, hardware or both to lead efforts at innovation and incremental improvements, lead proof of concepts development and scaling of solutions to constantly drive machine performance and improve customer experience outcomes Demonstrated strong leadership at Incorporating industry-leading methodologies for machine performance management such as risk stratifications, reliability measurements, predictive analytics, forecasting, and AI-driven solutions to enhance performance and operational efficiency Demonstrated strong problem-solving skills to provide efficient, impactful, and cost effective solutions Advanced proficiency in analytics and visualization (Tableau, Power BI, Python) and understanding of the underlying technical platforms and systems (AWS, Snowflake, Google Cloud). Skilled in communicating effectively verbally and in writing, and presenting to senior leaderships Strong track record of experience and successes at leading network level operations and managing field support functions in a 24x7 operations. Cross functional mindset and ability to manage and influence diverse stakeholder groups with competing priorities Ability to grasp new concepts quickly and adapt accordingly Ability to multi-task in a highly complex, fast-paced environment Education & Experience Bachelor's degree in a technical field such as industrial engineering, mechanical engineering, software engineering or operations management. Master's degree would be preferred. 10+ years of management experience overseeing cross functional, technical teams that provide best practices for troubleshooting incidents 5+ years in data analysis, optimization and computing skills at developing and delivering automation solutions for operations Industry experience in mobile device, manufacturing, or consumer electronics highly preferred Travel 10% Salary: $195,000 - $210,000 + Bonus + Equity Options Base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per CA SB 1162 (“CA Pay Transparency Law”). Base pay information is based on market location. Learn more about eco ATM benefits here. This position may also be eligible for short-term and long-term incentives based on individual and company performance. This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization. Here at eco ATM/Gazelle we value diversity & belonging and are proud to be an Equal Employment Opportunity employer. All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic, and are fairly and equitably compensated based on current market data. If you need assistance, or an accommodation, please let your recruiter know.
    $107k-149k yearly est. Auto-Apply 25d ago
  • Senior IT Analyst

    Auria 3.9company rating

    Remote job

    Description Auria is a leading global supplier of highly-engineered systems for automotive flooring, acoustical, thermal, aerodynamic and other fiber-based solutions for gas and electric vehicles. With U.S.-based operational headquarters in Southfield, Michigan, Auria operates 16 manufacturing, 9 technical and 5 JV locations across 10 countries and employs approximately 4,900 people worldwide. We are currently searching for Sr IT Analyst to join our team at our Corporate Business Systems Team. This position can be located at any one of our US locations and will be determined based on the successful candidate's location. What you will do: Design, test, debug, and implement new software application systems and enhancements to existing systems. Performs maintenance on existing software applications Solves basic to highly complex technical problems and is called on to lead projects Demonstrates in-depth knowledge and understanding of key functional areas Leads multiple functional areas and responsible for delivery within the timing, budget, and scope of larger department initiatives Responsible for answering and resolving support activities to department metrics and KPI's, providing corrective action recommendation when KPI's are not met. Responsible for meeting individual yearly objectives for the IT department. Ensures users of IT systems and technology receive timely and effective support. Works within own department and across other departments to resolve support issues. Delivers to plant / program launch activities in accordance with IT Risk and System policies. Responsible for meeting deadlines in projects which align to the department strategy. Responsible for system documentation in accordance with company systems implementation policies. Leads risk management for the IT organization, elevating concerns when identified. Adopts new and emerging technologies in their respective field of expertise, leads changes and upgrades to provide better service to their customers. Demonstrates the ability to understand problems or business opportunities in their area of responsibility and can gather, document, and analyze relevant requirements. Ensure documentation is produced in accordance with company standards and policies. Follows documented audit controls and security procedures. Makes recommendations for continuous improvement and risk mitigation. Leads the identification, development, analysis, documentation, and implementation of business use cases. Prepares for, presents to, and leads business process or system walk-throughs. Ensure users of their team's systems / technology are supported effectively and timely. Drive customer satisfaction and engagement for all systems and support services. Leads the development of specifications and proposals. Liaise with business/process owners and IT management on changes to the IT environments related to their team. Interface with peers and other IT teams on multi-discipline projects ensuring any technical or operation challenges are not introduced during newer implementations or changes. Understands systems methodology and can adapt to the methodology used by the group or groups to which support is provided. Highlights required maintenance and upgrades as they arise to ensure any costs can properly be tracked and budgeted. Performs analysis and support for assigned applications, sub-systems, or specific system modules. Identifies areas where cost or resource waste could be eliminated and elevated to their direct management. Responsible for building project plans and driving deadlines for projects in their own functional area. Evaluates alternative solutions to meet business requirements, assist in development of cost - benefit analysis and making recommendations to team leaders or IT management. Proactively plan for required maintenance and upgrades to ensure any costs can be identified, budgeted, and tracked. Determines and documents the impact of a proposed change on business processes and systems in their area of responsibility and makes appropriate plans and or recommendations Responsible for understanding and following development and implementation policies and procedures Responsible for system documentation in accordance with company systems implementation policies. Responsible for governing ERP support tickets related to responsible area. Other duties as assigned What you will gain as a part of the Auria Team: An opportunity to enroll in full medical, dental and vision plan. As well as voluntary benefits. Fertility Benefits available for those enrolled in our medical plan for financial support of treatment options Parental Leave and Adoption and Surrogacy Benefits for salaried employees Tuition Reimbursement available for eligible employees to continue education Auria matches 50% of your contributions up to 8%, for a maximum Auria match of 4% Salary Continuation & Long-Term Disability (LTD) What you will bring: BS degree with focus in IT or technical subject, preferred, or on the job experience Minimum 5 years of manufacturing IT experience within the ERP environment. Plex, QAD, One Stream, Power BI, SQL preferred Travel Requirements: Ability to travel up to 50% of the time to Auria manufacturing facilities. Knowledge, Skills, and Ability: Enterprise solution delivery, team and technical agility, continuous learning culture, communication, adaptability and creative thinking problem solving. Ability to work from the shop floor to the front office with ease Advanced knowledge and experience of the system life cycle methodology, quality assurance, project management, and relevant disciplines Possesses advanced analytical, technical, and problem-solving skills and abilities When applying to Auria positions, you will be taken to our career site (careers.auriasolutions.com) to apply directly with us even through external job boards. Auria utilizes an in depth interview process and will extend offers to successful candidates only at the completion of our process. Auria reminds all candidates that we will never ask for sensitive financial information throughout our process. We remind all candidates to take caution with any position that they are applying or when engaging with recruiters.
    $89k-116k yearly est. Auto-Apply 50d ago

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