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Corporate operations manager skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Karen Kus,

Nina Woodard

Below we've compiled a list of the most critical corporate operations manager skills. We ranked the top skills for corporate operations managers based on the percentage of resumes they appeared on. For example, 34.5% of corporate operations manager resumes contained project management as a skill. Continue reading to find out what skills a corporate operations manager needs to be successful in the workplace.

15 corporate operations manager skills for your resume and career

1. Project Management

Here's how corporate operations managers use project management:

Established project management structures and developed comprehensive plans including overall goals, resource allocations, and cost roll-ups.
Coordinated/developed all quality control and project management procedures for all field teams.

2. Business Operations

The operations that carry out the inner working of an organization are called business operations. From creating products, to marketing them, business operations play a vital role in every step.

Here's how corporate operations managers use business operations:

Managed all business operations, focused on improving corporate processes and policies in support of organizational goals.
Maintain expense control, budgetary compliance and functions associated with business operations.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how corporate operations managers use customer service:

Developed and implemented a HRIS computer scheduling program that increased customer service and productivity within the company.
Increased customer service to clients by increasing utilization of regulatory experience and skill set.

4. Financial Statements

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how corporate operations managers use financial statements:

Reconciled/prepared financial statements, review, approve credit applications & set trade account.
Reconciled financial statements and records with G/L accounts and performed month-end close activities.

5. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how corporate operations managers use quality standards:

Planned, developed and evaluated programs in the areas of quality standards using ISO 9000 standards.
Supervised receipt and QC inspection of incoming materials for adherence to quality standards and stringent engineering specifications for assembly line operations.

6. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how corporate operations managers use payroll:

Created team based payroll program to ensure company-wide payroll equity and minimize management costs.
Supported housekeeping managers with associate scheduling, payroll and client communications.

7. Employee Development

Here's how corporate operations managers use employee development:

Manage a Team of 8 Credit Support Specialist, including ongoing employee development and performance review.
Developed training classes and employee development programs for accounting systems.

8. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how corporate operations managers use logistics:

Served as a liaison between the Operations Department and Vision Logistics Administrative Services; facilitated clear communication throughout the organization.
Created and managed numerous cross-functional corporate logistics initiatives through policy creation, team development, and program oversight.

9. Performance Management

Here's how corporate operations managers use performance management:

Trained and developed facility management in performance management which set proper expectations for increased efficiency and quality of product processed.
Partnered with business unit leaders to consistently execute the performance management process.

10. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how corporate operations managers use oversight:

Provided operational oversight for multiple national chain store companies and locations.
Provided corporate oversight, interface, support and direction to projects performed and managed through Middle East Regional Office.

11. Training Materials

Here's how corporate operations managers use training materials:

Collaborated with various cross-functional partners to develop processes and procedures, composed training materials, including video scripts.
Developed and delivered training materials and job aids to internal teams covering processes and global content development guidelines.

12. Direct Reports

Here's how corporate operations managers use direct reports:

Managed and ensured direct reports training and development plans were in line with corporate strategy and individual development plans.
Oversee teams in a region in various states over 25 individuals with 3-6 remote direct reports.

13. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how corporate operations managers use pos:

Coordinated the upgrade and implementation of new POS system for a six-unit operation.
Initiated & Implemented new software to improve efficiency and profit (Aloha POS & Opentable).

14. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how corporate operations managers use human resources:

Added additional responsibilities of human resources and fleet administration.
Collaborated with Human Resources to hire, orient, train, coach, and discipline staff of 20-150 associates.

15. Corporate Operations

Here's how corporate operations managers use corporate operations:

Managed and implemented Corporate operations, company initiatives and HR department for a regional temporary staffing company.
Manage all areas of electronic data delivery in the Corporate Operations department.

What skills help Corporate Operations Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on corporate operations manager resumes?

Karen Kus

Assistant Director of Career Services, SUNY Potsdam

Employers hiring candidates with a history degree are seeking transferable skills that can be applied in various roles and settings. These skills include writing, communication, research, organization, computer-based skills, and problem-solving. The best thing a candidate can do to increase marketability is to elaborate on how they obtained or utilized those skills, rather than simply listing them. Employers need to have an understanding of how you made use of your skill and what results came from your actions. Make these skills shine on your resume by giving them substance.

What corporate operations manager skills would you recommend for someone trying to advance their career?

Nina Woodard

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young corporate operations managers need?

Craig Nathanson Ph.D.

Adjunct Lecturer, Sonoma State University

I see the essential human skills gaining importance to build a new post-covid work life. These include creativity, leading and working in teams, writing, speaking, being self-aware, and lowering bias and networking; career branding as critical areas for graduates to focus on now.

What technical skills for a corporate operations manager stand out to employers?

Dr. Mary Kern Ph.D.

Associate Professor, Zicklin School of Business at Baruch College - City University of New York

- Clearly, the ability to use different forms of communication technology has become key, and as these forms evolve rapidly, employers are look for an ability to adapt, adopt, and teach them to their colleagues.

- Evidence-based management and decision-making are playing a much larger role in organizations, and thus the ability to work with quantitative data to understand situations and to help make decisions is crucial.

What soft skills should all corporate operations managers possess?

Steven Bauer

Visiting Professor of Marketing, Pepperdine University, Seaver College

The new hybrid world will make leading teams more challenging. This reality will put a premium on interpersonal skills. When the NASA astronaut, Richard Arnold, spoke at Pepperdine in 2019, he mentioned that team building was the single most important ability undergraduates could develop to become a good astronaut. The same holds for graduates wanting to go into business, particularly in the post coronavirus era. As part of their skills in this area, graduates will also need to be able and committed to addressing issues in the areas of diversity, equity and inclusion.

Do you want to know more?

List of corporate operations manager skills to add to your resume

The most important skills for a corporate operations manager resume and required skills for a corporate operations manager to have include:

Project Management
Business Operations
Customer Service
Financial Statements
Quality Standards
Payroll
Employee Development
Logistics
Performance Management
Oversight
Training Materials
Direct Reports
POS
Human Resources
Corporate Operations

ISO
KPIs
Regulatory Compliance
Process Improvement
Continuous Improvement
Inventory Control
CPA
DOT
Cost Analysis
Cost Control
Vendor Relations
ERP
Financial Analysis
Business Development
Cost Savings

Corporate Headquarters
Sigma
Training Programs
MIS
Conference Calls
Computer System
Store Operations
Business Processes
Inventory Management
ACH
A/R
QuickBooks
Warehouse Operations
Distribution Centers
Contract Negotiations

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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