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Corporate Receptionist Overview

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Working As a Corporate Receptionist

  • Interacting With Computers
  • Performing Administrative Activities
  • Performing for or Working Directly with the Public
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $27,000

    Average Salary

What Does A Corporate Receptionist Do

Receptionists perform administrative tasks, such as answering phones, receiving visitors, and providing general information about their organization to the public and customers.

Duties

Receptionists typically do the following:

  • Answer telephone calls and take messages or forward calls
  • Schedule and confirm appointments and maintain calendars
  • Greet and welcome customers, clients, and other visitors
  • Check visitors in and direct or escort them to specific destinations
  • Inform other employees of visitors’ arrivals or cancellations
  • Enter customer data and send correspondence 
  • Copy, file, and maintain paper or electronic documents
  • Handle incoming and outgoing mail and email

Receptionists are often the first employee of an organization to have contact with a customer or client. They are responsible for making a good first impression for the organization, which can affect the organization’s success.

The specific responsibilities of receptionists vary depending on where they work. Receptionists in hospitals and doctors’ offices may collect patients’ personal information and direct patients to the waiting room. Some may handle billing and insurance payments.

In beauty or hair salons, they schedule appointments, direct clients to the hairstylist, and may serve as cashiers.

In factories, large corporations, and government offices, receptionists also may provide a security function. For example, they control access, provide visitor passes, and arrange to take visitors to the proper office.

When they are not busy with callers or visitors, receptionists perform other office tasks, such as processing documents or entering data.

Receptionists use telephones, computers, and other office equipment such as scanners and fax machines.

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How To Become A Corporate Receptionist

Although hiring requirements vary by industry and employer, receptionists typically need a high school diploma and good communication skills.

Education

Receptionists typically need a high school diploma or equivalent, and employers may prefer to hire candidates who have experience with certain computer software applications. Courses in word processing and spreadsheet applications can be particularly helpful.

Training

Most receptionists receive short-term on-the-job training, usually lasting a few days to a week. Training typically covers procedures for visitors, and for telephone and computer use. Medical and legal offices also may instruct new employees on privacy rules related to patient and client information.

Advancement

Receptionists may advance to other administrative positions with more responsibilities, such as secretaries and administrative assistants. Advancement opportunities often depend on the employee’s experience in using computer applications, such as word processing and spreadsheet applications.

Important Qualities

Communication skills. Receptionists must speak and write clearly so that others may understand them.

Customer-service skills. Receptionists represent an organization. As a result, they should be courteous, professional, and helpful toward the public and customers.

Integrity. Receptionists may handle client and patient data, especially in medical and legal offices. They must be trustworthy and protect their clients’ privacy.

Interpersonal skills. Receptionists should be comfortable interacting with people, even in stressful situations.

Organizational skills. Receptionists take messages, schedule appointments, and maintain employee files. They need good organizational skills to manage their diverse responsibilities.

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Corporate Receptionist Career Paths

Corporate Receptionist
Executive Assistant Office Manager Operations Manager
General Manager
6 Yearsyrs
Executive Assistant Office Manager
Operations Manager
7 Yearsyrs
Executive Assistant Office Manager Human Resources Manager
Director Of Human Resources
10 Yearsyrs
Human Resources Coordinator Recruiter Account Executive
Account Manager
5 Yearsyrs
Human Resources Coordinator Human Resources Generalist
Office Manager
5 Yearsyrs
Human Resources Coordinator Administrator Manager
Program Manager
8 Yearsyrs
Legal Assistant Specialist Consultant
Controller
9 Yearsyrs
Legal Assistant Specialist Account Executive
Marketing Manager
5 Yearsyrs
Legal Assistant Specialist Shift Leader
Assistant General Manager
5 Yearsyrs
Marketing Assistant Account Executive Owner
Co-Owner
6 Yearsyrs
Marketing Assistant Marketing Specialist Account Manager
Business Manager
6 Yearsyrs
Marketing Assistant Marketing Specialist Marketing Manager
Communications Manager
6 Yearsyrs
Recruiter Team Leader Assistant Manager
Center Manager
6 Yearsyrs
Recruiter Consultant Senior Accountant
Accounting Manager
7 Yearsyrs
Administrator Manager Operations Manager
Practice Manager
9 Yearsyrs
Administrator Owner Assistant To The Director
Executive Assistant To Chief Executive Officer
6 Yearsyrs
Marketing Coordinator Project Coordinator
Senior Administrative Assistant
7 Yearsyrs
Marketing Coordinator Team Leader Customer Service Manager
Administrative Manager
6 Yearsyrs
Marketing Coordinator Executive Administrative Assistant Human Resources Generalist
Office Manager Of Human Resources
6 Yearsyrs
Analyst Medical Coder Billing Manager
Business Office Manager
7 Yearsyrs
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Average Length of Employment
Legal Receptionist 2.1 years
Receptionist 2.0 years
Desk Receptionist 1.6 years
Top Careers Before Corporate Receptionist
Receptionist 16.1%
Cashier 5.2%
Secretary 2.8%
Internship 2.6%
Teller 1.8%
Volunteer 1.5%
Server 1.3%
Top Careers After Corporate Receptionist
Receptionist 13.9%
Cashier 3.3%
Assistant 1.5%
Recruiter 1.4%

Do you work as a Corporate Receptionist?

Top Skills for A Corporate Receptionist

  1. Phone Calls
  2. Visitor Badges
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Organize patient's charts, fax and scan proper documents and answer phone calls that are directed towards the facility.
  • Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges).
  • Assisted with customer service, distributed mail and assisted with interview paperwork
  • Assisted in administrative duties such as Data entry Assembling marketing materials Generated Monthly Metric Report.
  • Developed relationships with employment agencies, interviewed candidates and hired temporary employees for the corporate office.

Corporate Receptionist Demographics

Gender

Female

82.9%

Unknown

10.2%

Male

6.9%
Ethnicity

White

60.7%

Hispanic or Latino

18.3%

Black or African American

11.3%

Asian

6.2%

Unknown

3.5%
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Foreign Languages Spoken

Spanish

74.2%

French

4.8%

Portuguese

3.2%

German

3.2%

Turkish

1.6%

Swedish

1.6%

Chinese

1.6%

Vietnamese

1.6%

Japanese

1.6%

Greek

1.6%

Carrier

1.6%

Cantonese

1.6%

Arabic

1.6%
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Corporate Receptionist Education

Schools

University of Phoenix

17.6%

Houston Community College

6.7%

Liberty University

6.7%

Kaplan University

5.9%

Texas A&M University

5.0%

University of Houston

5.0%

Brigham Young University

4.2%

Ashford University

4.2%

The Academy

4.2%

Arizona State University

4.2%

Salt Lake Community College

4.2%

Towson University

4.2%

Davenport University

4.2%

Mercy College - Dobbs Ferry

3.4%

University of Nevada - Las Vegas

3.4%

Ohlone College

3.4%

Orange Coast College

3.4%

State University of New York Empire State College

3.4%

University of Utah

3.4%

Portland State University

3.4%
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Majors

Business

29.3%

Communication

9.9%

Psychology

6.9%

Health Care Administration

6.2%

Human Resources Management

4.5%

Criminal Justice

4.2%

English

4.0%

General Studies

3.7%

Liberal Arts

3.5%

Legal Support Services

3.5%

Sociology

3.5%

Accounting

3.2%

Education

2.9%

Marketing

2.9%

Management

2.4%

Medical Assisting Services

2.2%

Elementary Education

2.1%

Nursing

1.8%

Secretarial And Administrative Science

1.8%

Fine Arts

1.6%
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Degrees

Bachelors

35.4%

Other

34.8%

Associate

16.1%

Certificate

6.3%

Masters

4.9%

Diploma

1.8%

License

0.6%

Doctorate

0.2%
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Updated May 19, 2020