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Corporate receptionist skills for your resume and career

Updated January 8, 2025
5 min read
Quoted expert
Brandy Bailey
Below we've compiled a list of the most critical corporate receptionist skills. We ranked the top skills for corporate receptionists based on the percentage of resumes they appeared on. For example, 19.5% of corporate receptionist resumes contained visitor badges as a skill. Continue reading to find out what skills a corporate receptionist needs to be successful in the workplace.

15 corporate receptionist skills for your resume and career

1. Visitor Badges

Here's how corporate receptionists use visitor badges:
  • Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges).
  • Received and greeted visitors, issued visitor badges and directed visitors to the appropriate persons.

2. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how corporate receptionists use phone calls:
  • Organize patient's charts, fax and scan proper documents and answer phone calls that are directed towards the facility.
  • Handled a large amount of outbound telephone calls to possible clients who qualify for sales of products and services.

3. Front Desk

Here's how corporate receptionists use front desk:
  • Managed front desk and instructed candidates on application process, administered testing, processed applications.
  • Front desk Corporate Receptionist for premier litigation-focused boutique law firm.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how corporate receptionists use customer service:
  • Assisted with customer service, distributed mail and assisted with interview paperwork
  • Position requires professional decorum, discretion and attention to customer service.

5. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how corporate receptionists use data entry:
  • Assisted in administrative duties such as Data entry Assembling marketing materials Generated Monthly Metric Report.
  • Performed daily inquiry and data entry tasks, record-keeping and document preparation.

6. Multi-Line Phone System

Here's how corporate receptionists use multi-line phone system:
  • Maintained inactive client file database* Answered multi-line phones* Greeted incoming clients/guests
  • Answer and direct 250-300 incoming calls daily on a multi-line phone system in a professional, friendly, and prompt manner.

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7. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how corporate receptionists use telephone calls:
  • Directed office callers by answering telephone calls from customers; determined nature of business and directed callers to appropriate destination.
  • Answered and managed incoming and outgoing telephone calls using correct salutations and telephone etiquette while recording accurate messages.

8. Direct Calls

Direct calls are connections established with a previous customer or client, most likely a subscriber.

Here's how corporate receptionists use direct calls:
  • Answer phones, direct calls, take messages and contact employees Clerical support to Human Resources Department.
  • Receive and direct calls for various clinics, departments and executives.

9. Multi-Line Switchboard

Here's how corporate receptionists use multi-line switchboard:
  • Operated multi-line switchboard for all incoming calls - Greeted customers with enthusiasm and politeness - Assisted customers with general questions and requests
  • Answered multi-line switchboard in a prompt and courteous manner and redirected calls as needed while safeguarding privacy of associates.

10. Meeting Rooms

A meeting room is a room set aside solely to hold meetings and conferences to discuss issues, set priorities, and make decisions. A meeting room also can be used to hold training sessions, brainstorming, and/or strategy sessions.

Here's how corporate receptionists use meeting rooms:
  • Maintained conference room schedules and coordinated meeting rooms across five separate business units.
  • Make sure office feels inviting, and continuously keep reception, meeting rooms, and the kitchen area clean.

11. Conference Room Scheduling

Here's how corporate receptionists use conference room scheduling:
  • Coordinated conference room scheduling; managed and maintained calendar.
  • Coordinated conference room scheduling with international offices.

12. Office Equipment

Here's how corporate receptionists use office equipment:
  • Directed shipping/supply needs of Corporate Office; operated multiple line switchboard; maintained working order of all office equipment.
  • Managed inventory of assets and supplies by monitoring office equipment, sourcing for suppliers, and processing invoices.

13. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how corporate receptionists use hr:
  • Processed new hire packets processed by HR Department and followed-up with HR for outstanding paper work not processed.
  • Assisted HR with resume process for new hires; conducted candidate sourcing, resume review and scheduled interviews.

14. Administrative Tasks

Here's how corporate receptionists use administrative tasks:
  • Assist various internal company departments with other administrative tasks as requested.
  • Performed various administrative tasks as requested.

15. Clerical Support

Clerical support performs activities that must be done in every workplace in order to support the company going forward. These duties, which come within the category of clerical support, are typically delegated to entry-level employees since they are simple and easy to learn. Even though clerical duties like printing and filing are easy, they require time and in many instances, other workers are preoccupied with other activities and unable to keep up with all that needs to be accomplished. As a result, many businesses employ clerical support staff who are solely responsible for these duties.

Here's how corporate receptionists use clerical support:
  • Provide general administrative and clerical support to multiple departments.
  • Provided clerical support to administration when needed.
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What skills help Corporate Receptionists find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What soft skills should all corporate receptionists possess?

Brandy BaileyBrandy Bailey LinkedIn profile

Career Coach, Ohio University - Lancaster Campus

Soft skills may vary depending on the employer, industry, and personal opinions. My biggest ones are communication skills, adaptability, self-awareness, teamwork, problem-solving, intercultural competency, creativity or innovation, and time management.
Do you want to know more?
Read more about what experts have to say about corporate receptionist

List of corporate receptionist skills to add to your resume

Corporate receptionist skills

The most important skills for a corporate receptionist resume and required skills for a corporate receptionist to have include:

  • Visitor Badges
  • Phone Calls
  • Front Desk
  • Customer Service
  • Data Entry
  • Multi-Line Phone System
  • Telephone Calls
  • Direct Calls
  • Multi-Line Switchboard
  • Meeting Rooms
  • Conference Room Scheduling
  • Office Equipment
  • HR
  • Administrative Tasks
  • Clerical Support
  • Word Processing
  • Greeting Visitors
  • Direct Visitors
  • Travel Arrangements
  • Reception Desk
  • Payroll
  • Scheduling Appointments
  • Corporate Headquarters
  • Greeting Guests
  • Expense Reports
  • Inbound Calls
  • PowerPoint
  • USPS
  • Business Cards
  • Conference Calls
  • Transferring Calls
  • Fed-Ex
  • Multi-Line Telephone System
  • Collating
  • PBX
  • Telephone Switchboard
  • Corporate Events
  • Mass Mailings
  • Corporate Directory
  • DHL
  • Customer Inquiries
  • Greeting Clients
  • Security Badges
  • Bank Deposits
  • Appointment Calendar

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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