What does a corporate receptionist do?
Most of the corporate receptionists are the ones who sit behind the front desk. They direct guests to the proper location, answer basic questions, and issue security badges. Corporate receptionists serve as message takers for incoming calls, information providers, and the greeters. They may also manage signing for packages, stuffing employees, and scheduling pick-ups. They must also have the ability to multitask, follow instructions, and maintain a positive attitude in responding to the requests and complaints of their customers.
Corporate receptionist responsibilities
Here are examples of responsibilities from real corporate receptionist resumes:
- Manage SharePoint documentation for customers and vendor information.
- Coordinate travel arrangements and hotel reservations for department executives and corporate clients.
- Create FedEx labels, posting USPS mail and creating certify mailing slips.
- Put patients on computer, greet and walk in patients to room, claim status, and payroll.
- Reserve conference rooms, setup multimedia (video conferencing, projector setup, slideshow presentations- PowerPoint, etc . )
- Prepare daily reports, enter data, accept payments, schedule appointments, meetings and lunches, and process payroll.
- Coordinate conference rooms reservations and conference calls.
- Notify and support patients with abnormal test results- schedule follow-up testing and referrals to physicians.
- Create financial balance records in QuickBooks and report weekly and month sales totals to management.
- Set up QuickBooks as well as trained the office manager and owners on the uses and functionality of the program.
- Accept payment for copays, research and verify insurance coverage, and ensure patients sign HIPAA regulationinformation document.
Corporate receptionist skills and personality traits
We calculated that 19% of Corporate Receptionists are proficient in Visitor Badges, Phone Calls, and Front Desk. They’re also known for soft skills such as Communication skills, Computer skills, and Integrity.
We break down the percentage of Corporate Receptionists that have these skills listed on their resume here:
- Visitor Badges, 19%
Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges).
- Phone Calls, 9%
Organize patient's charts, fax and scan proper documents and answer phone calls that are directed towards the facility.
- Front Desk, 9%
Managed front desk and instructed candidates on application process, administered testing, processed applications.
- Customer Service, 7%
Assisted with customer service, distributed mail and assisted with interview paperwork
- Data Entry, 6%
Assisted in administrative duties such as Data entry Assembling marketing materials Generated Monthly Metric Report.
- Multi-Line Phone System, 4%
Maintained inactive client file database* Answered multi-line phones* Greeted incoming clients/guests
Common skills that a corporate receptionist uses to do their job include "visitor badges," "phone calls," and "front desk." You can find details on the most important corporate receptionist responsibilities below.
Communication skills. The most essential soft skill for a corporate receptionist to carry out their responsibilities is communication skills. This skill is important for the role because "receptionists must speak and write clearly when providing information and corresponding with customers." Additionally, a corporate receptionist resume shows how their duties depend on communication skills: "applied effective customer service and communication skills in handling 200+ telephone calls on a daily basis. "
Computer skills. Another soft skill that's essential for fulfilling corporate receptionist duties is computer skills. The role rewards competence in this skill because "receptionists should be adept at using computers." According to a corporate receptionist resume, here's how corporate receptionists can utilize computer skills in their job responsibilities: "performed data entry duties; processed of all applications and updated computer database. "
Integrity. corporate receptionists are also known for integrity, which are critical to their duties. You can see how this skill relates to corporate receptionist responsibilities, because "receptionists may handle confidential data, especially in medical and legal offices." A corporate receptionist resume example shows how integrity is used in the workplace: "answer and redirect incoming phone calls, data entry, trusted alone to watch store"
Customer-service skills. A big part of what corporate receptionists do relies on "customer-service skills." You can see how essential it is to corporate receptionist responsibilities because "receptionists represent the organization, so they should be courteous, professional, and helpful to customers and the public." Here's an example of how this skill is used from a resume that represents typical corporate receptionist tasks: "greet and direct clients, customers, vendors and visitors to the varied departments and provide the with appropriate security badges. "
Interpersonal skills. Another common skill required for corporate receptionist responsibilities is "interpersonal skills." This skill comes up in the duties of corporate receptionists all the time, as "receptionists should be comfortable interacting with people in different types of situations." An excerpt from a real corporate receptionist resume shows how this skill is central to what a corporate receptionist does: "demonstrated strong work ethic and superior interpersonal, customer service and communication skills. "
Organizational skills. While "organizational skills" is last on this skills list, don't underestimate its importance to corporate receptionist responsibilities. Much of what a corporate receptionist does relies on this skill, seeing as "receptionists take messages, schedule appointments, and maintain employee files." Here is a resume example of how this skill is used in the everyday duties of corporate receptionists: "provided backup support to accounting with the reconciliation of monthly credit card charges * updated site organizational chart and seat chart experience"
The three companies that hire the most corporate receptionists are:
- Northwest Center8 corporate receptionists jobs
- Rapid Response Monitoring7 corporate receptionists jobs
- Apple2 corporate receptionists jobs
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Compare different corporate receptionists
Corporate receptionist vs. Office clerk
Office clerks are administrative employees who handle clerical activities for the organization. They are in charge of managing company records, organizing and storing documents, filing and sorting hard copies of documents, and liaising with other departments or external partners. They are also in charge of handling and scheduling meetings and appointments, managing the reservation of office meeting rooms, and manning telephone lines. Office clerks may also be in charge of ordering office supplies, preparing purchase requisitions for office needs, sending out and receiving official company documents, and other correspondences.
These skill sets are where the common ground ends though. The responsibilities of a corporate receptionist are more likely to require skills like "visitor badges," "phone calls," "multi-line switchboard," and "meeting rooms." On the other hand, a job as an office clerk requires skills like "office machines," "purchase orders," "clerical tasks," and "computer system." As you can see, what employees do in each career varies considerably.
Office clerks tend to make the most money working in the transportation industry, where they earn an average salary of $31,504. In contrast, corporate receptionists make the biggest average salary, $41,296, in the manufacturing industry.On average, office clerks reach similar levels of education than corporate receptionists. Office clerks are 1.0% less likely to earn a Master's Degree and 0.3% more likely to graduate with a Doctoral Degree.Corporate receptionist vs. Administrator secretary
Administrator secretaries are assistants to managers or higher officers in charge of administrative tasks. Their responsibilities include liaising with an organization's internal departments and in communicating with the general public. They make arrangements and scheduling of meetings, events, and appointments. Sometimes, they assume tasks in clerical and administrative nature. It is also part of their job to work hand-in-hand with executives, managers, and any other personnel in corporations.
Each career also uses different skills, according to real corporate receptionist resumes. While corporate receptionist responsibilities can utilize skills like "visitor badges," "phone calls," "multi-line switchboard," and "meeting rooms," administrator secretaries use skills like "patients," "routine correspondence," "office procedures," and "purchase orders."
On average, administrator secretaries earn a lower salary than corporate receptionists. Some industries support higher salaries in each profession. Interestingly enough, administrator secretaries earn the most pay in the manufacturing industry with an average salary of $36,398. Whereas corporate receptionists have higher pay in the manufacturing industry, with an average salary of $41,296.In general, administrator secretaries achieve similar levels of education than corporate receptionists. They're 1.3% more likely to obtain a Master's Degree while being 0.3% more likely to earn a Doctoral Degree.Corporate receptionist vs. Administrative clerk
An administrative clerk provides support to staff and does clerical works. These clerical duties include answering and making phone calls, typing documents, compiling and filing records, and scheduling appointments. The clerks often set up office meetings and invite reliable speakers. Also, they do research and prepare reports or presentations. Candidates for the job must be organized, detail-oriented, and can manage their time well. They must be tech-savvy and have a basic knowledge of bookkeeping. The salary depends on their experience, industry, and location of the job.
The required skills of the two careers differ considerably. For example, corporate receptionists are more likely to have skills like "visitor badges," "phone calls," "multi-line switchboard," and "meeting rooms." But a administrative clerk is more likely to have skills like "patients," "payroll data," "database systems," and "purchase orders."
Administrative clerks earn the best pay in the finance industry, where they command an average salary of $33,044. Corporate receptionists earn the highest pay from the manufacturing industry, with an average salary of $41,296.Most administrative clerks achieve a similar degree level compared to corporate receptionists. For example, they're 0.5% less likely to graduate with a Master's Degree, and 0.3% less likely to earn a Doctoral Degree.Corporate receptionist vs. Front desk administration
A front desk administration professional is responsible for performing administrative duties related to the front desk reception of an organization. This professional must assist in conferences and meetings as well as maintain inventory and costs for building and office supplies. The administration must coordinate front desk operations and maintain customer relationships by interacting with them in a professional and courteous manner. This professional must also handle phone calls and important documents by scanning and placing them in their designated files.
Types of corporate receptionist
Updated January 8, 2025
