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Corporate trainer skills for your resume and career

Updated January 8, 2025

4 min read

Quoted expert

Jaunelle Celaire

Below we've compiled a list of the most critical corporate trainer skills. We ranked the top skills for corporate trainers based on the percentage of resumes they appeared on. For example, 13.7% of corporate trainer resumes contained customer service as a skill. Continue reading to find out what skills a corporate trainer needs to be successful in the workplace.

15 corporate trainer skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how corporate trainers use customer service:

Provided effective training for internal software systems in a call center environment; over 200 customer service representatives for Verizon Wireless.
Followed proper company protocols and measurements while serving alcohol and food while delivering exceptional customer service at all times.

2. Training Sessions

Here's how corporate trainers use training sessions:

Developed individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions; developing outcome improvement resources.
Provided administrative support and coordination to training activities including but not limited to planning, organizing and facilitating training sessions.

3. Training Materials

Here's how corporate trainers use training materials:

Monitored Incumbent Local Exchange Carrier (ILEC) business rule updates and distributed necessary training materials explaining changes and ensuring implementation.
Collaborated in the development of training materials necessary and worked closely with clinical leadership to implement and support the successful conversions.

4. PowerPoint

Here's how corporate trainers use powerpoint:

Fostered greater understanding of services provided by developing user guides and PowerPoint presentations for customers and other trainers.
Developed and maintained all material updates to the PowerPoint presentation for course delivery.

5. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how corporate trainers use hr:

Managed classroom environment, ensuring quality learning experience, and escalates inappropriate behavioral issues to local HR representative.
Conducted new employee orientation for HR to foster positive attitude toward organizational goals.

6. Corporate Training

Here's how corporate trainers use corporate training:

Developed and coordinated the corporate training and vocational instruction program for staff and resident students in administrative and clinical management skills.
Executed corporate training workshops, data entry, managed inventory, and maintained individual/team quotas consistently.

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7. Learning Management System

A learning management system or LMS is application software used for administration, tracking, or documentation purposes in education institutes, offices, learning, or training programs. It streamlines the daily chores and reduces the time spent on manual administration tasks. LMS provides a broad array of access to eLearning platforms and also reduces learning and development costs. Google Classrooms, Blackboard Learn are examples of learning management systems

Here's how corporate trainers use learning management system:

Recorded product courses for learning management system and public website Determined LMS course organization for Wholesale Division of company.
Documented and stored training records for all associate utilizing a learning management system and SharePoint site.

8. Training Programs

Here's how corporate trainers use training programs:

Developed and implemented training programs, including Train-the-Trainer for effective Leadership Improved quality and efficiency of operations and lower turnover rate.
Developed, implemented, and facilitated effective training programs for call center staff in conjunction with Training Manager driving team productivity.

9. Account Executives

Account executives help build good relationships with new and existing clients. They interact with brand teams and clients, making them the point of contact. A sales development representative responsibilities entail facilitating sales, generating potential leads, and referring customers to the best salesperson. To succeed in this job post, you need to have the best customer service, math, analytical, interpersonal, and communication skills. A bachelor's degree in business marketing, sales, or a similar field fits this role.

Here's how corporate trainers use account executives:

Assumed responsibility in supervising, mentoring, training, and evaluating performance of account executives.
Coached and Developed other account executives & lead account executives.

10. Subject Matter Experts

Here's how corporate trainers use subject matter experts:

Recruited, trained, and developed subject matter experts into effective classroom facilitators.
Coordinated with subject matter experts to develop course curriculum.

11. Training Classes

A training class is a series of classes/lessons designed to impart skills and knowledge for a specific job or activity or to develop skills and knowledge or fitness to specific useful skills in oneself or others. There are a variety of benefits for the trainee, including improved self-esteem, motivation, and confidence, acquiring a new skill or qualification, updating skills, and keeping in touch with new developments in the field.

Here's how corporate trainers use training classes:

Conducted training classes within classroom-small & large groups in upbeat and positive manner encouraging participant interaction utilizing adult learning skills.
Direct training classes and implement curriculum utilizing a variety of media and applying adult learning and instructional design principles.

12. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how corporate trainers use product knowledge:

Operated as staffing and training manager who specialized in creating pleasurable dining experiences by continually enhancing food and beverage product knowledge.
Provided excellent presentations to co-workers on product knowledge.

13. Professional Development

Professional development means to have the essential training certification or education with the purpose of earning and having a successful career. Every job requires a different set of skills. However, new skills may be needed in the future. Professional development, in this regard, helps people to develop and polish the skills and become efficient workers.

Here's how corporate trainers use professional development:

Spearheaded training and professional development initiatives associated with corporate policies, products, services, and system functionality.
Design, facilitate and evaluate supervisory, technical and professional development programs for all levels of employment.

14. ELearning

Here's how corporate trainers use elearning:

Developed eLearning modules on Progressive Disciplinary process and basic computer skill assessment.
Analyzed and determined enhancements to eLearning curriculum to align with corporate strategy.

15. Training Curriculum

Here's how corporate trainers use training curriculum:

Developed sales training curriculum, process improvement notifications and facilitated training for other corporate trainers, in-store trainers and end-users.
Coordinated with management to monitor changes in business processes and customer service systems to ensure an appropriate job-related training curriculum.

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What skills help Corporate Trainers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What corporate trainer skills would you recommend for someone trying to advance their career?

Jaunelle Celaire

Chair, Professor of Voice, University of Alaska Fairbanks

Leadership - the world needs more of these; the ability to lead, craft and grow. Digital literacy - this world is definitely turning digital and virtual is the new trend. Emotional intelligence - there is a vast number of personalities in our world today; individuals grow and it is our job to stay emotionally connected, so we can operate more effectively.

Do you want to know more?

List of corporate trainer skills to add to your resume

The most important skills for a corporate trainer resume and required skills for a corporate trainer to have include:

Customer Service
Training Sessions
Training Materials
PowerPoint
HR
Corporate Training
Learning Management System
Training Programs
Account Executives
Subject Matter Experts
Training Classes
Product Knowledge
Professional Development
ELearning
Training Curriculum
Training Manuals

Training Courses
Sales Training
Course Materials
On-The-Job Training
Training Modules
Business Trips
Round Interviews
WebEx
POS
SharePoint
Management Training
Technical Training
Blended Learning
Sales Techniques
Led Training
Bartending

New Servers
Direct Sales
SME
Windows
Group Discussions
Door Sales
Instructional Techniques
Various Training
Conflict Resolution
Leadership
Corporate Policies
Training Schedules
Customer Relations
FOH
Training Seminars
Corporate Standards

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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