1. Manage Group air bookings for business clients as well as assist our vacation department in securing and managing group air contracts as requested from time to time.
2. Completing travel arrangements for individual business travelers including air, hotel, car, and ground transportation vendors at the lowest logical fares meeting corporate client policy.
3. Follows company and corporate client procedures, guidelines, and standards in the areas of customer service, building Passenger Name Records (PNRs), documenting work, profiles, ticketing, utilization of front room Computer Reservations System (CRS), and productivity.
4. Participates fully as a team member to assist as needed in completing all functions related to servicing the client, including ticket processing, clerical functions, online booking tool support (Concur and certify), and working queues and monitoring group email.
5. Researches and provides solutions to travel-related challenges clients may have experienced with arrangements provided to them.
6. Stay fully informed and current on airline rules and regulations, tariffs (domestic and international), services, and other industry requirements, and accurately apply this information when making travel arrangements.
7. Self-directs learning using the resources and tools provided as well as attending team and training meetings.
8. Keep supervisor promptly and fully informed of all matters of significance and takes prompt corrective action where necessary or suggest alternative courses of action which may be taken.
9. Performs other services and duties as assigned.
10. Ability and willingness to travel to HQ location at times for meetings or onsite work as requested.
11. Participate in covering the department’s late shift (7pm EST) is required on a rotating scheduled basis.
Evaluation Criteria:
Achievement of transaction processing goals.
Accuracy of transactions.
Value-added services documented.
Traveler, arranger, and co-worker feedback