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Become A Corporate Travel Consultant

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Working As A Corporate Travel Consultant

  • Performing for or Working Directly with the Public
  • Getting Information
  • Interacting With Computers
  • Selling or Influencing Others
  • Communicating with Persons Outside Organization
  • Deal with People

  • Mostly Sitting

  • $42,079

    Average Salary

What Does A Corporate Travel Consultant Do At BCD Travel

* Books reservations for air travel, hotel and car rentals, following up when necessary to complete the reservation.
* Responds to requests for price quotations utilizing automated system(s) for domestic and international itineraries.
* Conforms to client travel standards and policies.
* Promotes the acceptance of fares, rates, and suppliers that match the client's travel program policies and negotiated contracts.
* Applies discount programs appropriately.
* Moves market share for BCD Travel preferred suppliers.
* Maintains and promotes professional and courteous client relations by managing a prompt and accurate response to telephone and email communications.
* Remains informed of all airline rules and regulations and current affairs.
* Communicates information to clients accurately and appropriately.
* Achieves individual and contractual service level goals related to telephone, quality, and productivity.
* Maintains client profiles, ensuring specials requests and reward program information such as frequent flyer / driver / hotel stay are included.
* Monitors, sorts and works global distribution systems (GDS) queues daily to maintain quality control.
* Ensures optimum customer service through effective use of phone systems and positive telephone service techniques.
* Knows and properly uses: airline terminology, codes, fare basis, airline rules and tariffs, resource guides, books, and industry contacts.
* Assume Lead Consultant role when required.
* Must be able to come to work promptly and regularly
* Must be able to take direction and work well with others
* Must be able to work under the stress of and meet deadlines
* Must be able to concentrate and perform accurately while meeting applicable productivity measures
* Must be able to change productively and to handle other tasks as assigned
* Work independently in the absence of supervision
* Assumes and performs other duties and responsibilities not specifically outlined herein, as requested

What Does A Corporate Travel Consultant Do At BCD Travel

* Handle Incoming Requests
* Expertly use the appropriate the BCD Travel tools and systems to complete requests
* Search and confirm travel reservations for the customer
* Strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer
* Provide travel offers and general travel advice to travelers
* Responds to requests accurately and completely
* Excellent knowledge and application of travel supplier rules
* Maintains, actively communicates and seeks expansion of current knowledge of the state of the various travel industries supported
* Provides the customer with the required industry information, such as low fares, exchange costs and penalties
* Can fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
* Supports BCD Travel and client driven initiatives
* Problem Solving
* Appropriately responds and resolves customers inquiries
* Anticipates and provides assistance on potential challenges that may arise for the customer
* Performs follow-up as needed and within the time frame promised to the customer
* Proactively provides feedback to management to avoid future customer issues
* Accurately logs the complaint in the BCD Travel systems
* Appropriately displays empathy and acknowledging statements to diffuse emotion during adversity
* Responds and follows through on customer inquiries and complaints received directly or from management (Account or Operational)
* Anticipate potential issues and work to proactively resolve them
* Review team issues, determine root causes, alternative solutions and provide feedback to the individual and the team
* Quality
* Consistently exceeds individual goals
* Monitors, sorts and works global distribution systems (GDS) queues daily to maintain quality control
* Effectively uses the telephone systems
* Completes reservations with a few errors
* Consistently follows BCD Travel call/email guidelines
* Researches errors to determine the root cause, recommends and executes solutions
* Monitors and provides feedback on errors made by the team
* Service Excellence
* Responds to the customer promptly
* Always provides the customer his/her undivided attention to the request
* Always listens, does not ask the customer to repeat information he/she already provided and applies the information to the inquiry
* Responds appropriately
* Asks questions targeted to encourage complete responses
* Creates rapport with the customer, by showing interest, having a friendly tone of voice, using the customer's name appropriately and making the most of small talk
* Matches the customer's tone and pace as appropriate
* Keeps the interaction moving forward
* Offers suggestions to the customer and anticipates needs
* Is mindful of the client service level agreement in all transactions
* Teamwork
* Seeks opportunities to review operational processes and the commercial relationship with customer and provides suggestions for improvement
* Volunteers for additional administrative tasks
* Always searches for opportunities to move market share to BCD Travel preferred suppliers
* Seeks opportunities to helps team members
* Provides a team of travel consultants feedback, including responding to questions, providing direction and feedback
* Ensures team members are kept up to date with new policies, procedures and announcements
* Creates a positive work environment
* Communication
* Uses positive language and word choices to avoid negative customer reactions
* Avoids jargon or clichés
* Matches the customer's tone and pace
* Applies proper communication guidelines (clear, concise and personal) to interactions
* Uses correct grammar in interactions
* Administrative Tasks
* Performs quality management such as error management
* Completes administrative tasks as assigned
* Assists in projects as assigned (ex: implementations)
* Attend scheduled meetings or calls as assigned
* Manages day-to-day needs of the team and provides assistance and direction
* Other
* This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required for this position.
* The employee may be asked to perform other duties and responsibilities, as necessary.
* Essential Job Functions:
* Must be able to come to work promptly and regularly
* Must be able to take direction and work well with others
* Must be able to work under the stress of and meet deadlines
* Must be able to concentrate and perform accurately while meeting applicable productivity measures
* Must be able to change productively and to handle other tasks as assigned
* Key Contacts / Relationships:
* Internal
* Account Management
* Management team
* Colleagues within the department
* Additional BCD Travel departments (i.e. Technology teams, HR, etc.)
* External
* Customers / Client Contacts
* Suppliers (i.e. airlines, hotels, car companies, etc.)
* Consulates/Embassies

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How To Become A Corporate Travel Consultant

A high school diploma typically is required for someone to become a travel agent. However, many employers prefer additional formal training. Good communication and computer skills are essential.

Education

Employers may prefer candidates who have taken classes related to the travel industry. Many community colleges, vocational schools, and industry associations offer technical training or continuing education classes in professional travel planning. Classes usually focus on reservations systems, marketing, and regulations regarding international travel. In addition, a few colleges offer degrees in travel and tourism.

Training

Employers in the travel industry always give some on-the-job training on the computer systems that are used in the industry. For example, a travel agent could be trained to work with a reservation system used by several airlines.

Licenses, Certifications, and Registrations

A good way to demonstrate competence for high school graduates with limited experience is to take the Travel Agent Proficiency (TAP) test. The test has no eligibility requirements and is administered by The Travel Institute.

The Travel Institute also provides training and professional certification opportunities for experienced travel agents. Different levels of certification are offered, depending on a travel agent’s experience. Travel agents with limited experience can become a Certified Travel Associate (CTA) after completing a series of classes and exams. For those with at least 5 years of experience, the more highly advanced Certified Travel Counselor (CTC) certification can be achieved. Both the CTA and CTC require continuing education each year to maintain certification.

The International Air Transport Association (IATA) offers the Travel and Tourism Professional (TTP) designation, which requires varying degrees of experience depending on the achieved education level. The designation remains valid for 2 years and requires continuing education credits. 

The Cruise Lines International Association (CLIA) offers three levels of certification: Accredited (ACC), Master (MCC), and Elite Cruise Counselor (ECC). Each level requires a certain amount of training and product knowledge.

Some states require agents to have a business license to sell travel services. Requirements among states vary greatly. Contact individual state licensing agencies for more information.

Other Experience

Some agencies prefer travel agents with firsthand experience visiting a country. These agencies especially prefer travel agents who specialize in specific destinations or particular types of travelers, such as groups with a special interest or corporate travelers.

Important Qualities

Adventurousness. Travel agencies that specialize in exotic destinations or particular types of travel, such as adventure travel or ecotourism, may prefer to hire travel agents who share these interests.

Communication skills. Travel agents must listen to customers, understand their travel needs, and offer appropriate travel advice and information.

Customer-service skills. When customers need to make last-minute changes in their travel arrangements, travel agents must be able to respond to questions and complaints in a friendly and professional manner.

Detail oriented. Travel agents must pay attention to details in order to ensure that the reservations they make match travelers’ needs. They must make reservations at the correct dates, times, and locations to meet travelers’ schedules. 

Organizational skills. Travel agents often work on itineraries for many customers at once. Keeping client information in order and ensuring that bills and receipts are processed in a timely manner is essential.

Sales skills. Travel agents must be able to persuade clients to buy transportation, lodging, or tours. Sometimes they might need to persuade tour operators, airline staff, or others to take care of their clients’ special needs. Earnings for many travel agents depend on commissions and service fees.

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Corporate Travel Consultant jobs

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Top Skills for A Corporate Travel Consultant

CarRentalsAirlineTicketsCustomerServiceIssuesCorporateTravelArrangementsInternationalTravelArrangementsVIPCorporateClientsLeisureTravelBusinessTravelHotelReservationsCorporateTravelAccountsWorldspanGDSSabreGDSCarReservationsCorporateTravelPoliciesReservationSystemTravelServicesGroupTravelTravelItinerariesGroundTransportation

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Top Corporate Travel Consultant Skills

  1. Car Rentals
  2. Airline Tickets
  3. Customer Service Issues
You can check out examples of real life uses of top skills on resumes here:
  • Book reservations for air travel, hotel and car rentals, following up when necessary to complete the reservations.
  • Developed a form which was used to explain in detail additional charges and fees incurred due to changes to airline tickets.
  • Prepared exchanges, voids and refunds as well as some customer service issues.
  • Managed corporate travel arrangements for business accounts, including passport and visa documents.
  • Experienced in booking domestic and international travel arrangements for corporate clients of hundreds of different companies during after hours.

Top Corporate Travel Consultant Employers

Corporate Travel Consultant Videos

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