Correspondence analyst job description

Come join a company that strives for Extraordinary People and Exceptional Performance !
Chenega Enterprise Systems & Solutions, LLC.
, a
Chenega Professional Services
' company, is looking for a Correspondence Analyst I to support the Department of Transportation Office of the Secretary of Transportation for Policy.

Our company offers employees the opportunity to join a team where there is a robust employee benefits program, management engagement, quality leadership, an atmosphere of teamwork, recognition for performance, and promotion opportunities. We actively strive to channel our highly engaged employee's knowledge, critical thinking, and determination to innovate scalable solutions for our clients.


Responsibilities


In this role, the Correspondence Analyst I is to provide expert, authoritative advice, and assistance in managing the volume and assignments of correspondence across all OST-S3 offices. Oversee operational performance, provide quality assurance, review, and draft documents as necessary.

Work closely with the Executive Secretariat S10, and other OST application contracts to usher timely documents through to the Secretary. Follow current Standard Operating procedures for managing correspondence services in a complex and fast-paced environment utilizing administrative controls. Contribute to the timely review and assignment of tasks. Become proficient using the Electronic Document Management Systems (EDMS) to assist in the implementation, monitoring and maintenance of program and administrative functions, as required. Provide review and editing of documents to conform to departmental guidelines Provide evaluation metrics, as needed, through EDMS or other system Work closely with leadership to achieve organization goals


Qualifications



Public Trust BA or equivalent Must be able to report onsite at least 1x/week Shall sign a Non-Disclosure Form; have previous correspondence-related work, high-level editing and volume management preferred. Possess attention to detail, be independent, and work well with others.


Teleworking Permitted?


Yes

Teleworking Details


Hybrid Schedule - At least one day onsite

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car.

Every team member is integral to our success. Whether you're at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.

Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.
Job Description

The Customer Correspondence Analyst will communicate daily with our print and distribution vendors. Must be able to work independently and drive results through a vendor.

Primarily responsible for tracking volumes of all communication vendors, daily. Will validate file transmission with vendors and reconcile volumes transmitted with volumes printed or disbursed electronically. Will identify discrepancies and work with vendor to reconcile these discrepancies.

Will validate and recommend for approval vendor invoices. Will help track and manage physical documents that are stored with offsite vendor. Will assist and have secondary responsibility for updating letter verbiage, supporting non-print communication channels and become familiar with the IT processes related to the distribution and transmission of files with vendors and to MyAccount.

ESSENTIAL DUTIES

Maintains daily validation of transmission files to the vendor with timely and up-to-date information. Reconcile transmission volume with vendor distribution to analyze all variations of volumes. Considering the relative costs and benefits of potential actions to choose the most appropriate one to ensure an effective use of Exeter's business. Identify and resolve discrepancies with all vendor(s). Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or negotiating solutions to dispute discrepancies. Validate vendor invoices and recommend for approval. Build partnerships with assigned vendor(s) and interact as the point-of-contact for daily business. Technical review and management to track documents that are archived offsite. Assist in management of version control in Exeter's system of record. Participation in updating verbiage in outgoing correspondence to improve effectiveness and/or organizational productivity.


EDUCATION AND EXPERIENCE


Bachelor's degree or (2+) equivalent work experience or combination of both. Previous experience working with and communicating directly with vendors Ability to work independently in a fast paced high volume position Proficient in Microsoft Office Suite, including Excel and Word. Ability to manage complex processes and produce reports from beginning to end. Excellent verbal and written communication skills


Exeter Finance LLC is an Equal Opportunity Employer.

Your Job:


The Correspondence Analyst is responsible for releasing the medical information via paper, digital, or microfilm to various requestors for healthcare, legal, billing, personal, auditing or governmental reasons.


Your Requirements:

• High School Graduate or equivalent.
• Type 30 wpm accurately.
• Computer knowledge and/or experience

Your Responsibilities:

• Assures patient confidentiality or each patient's medical record (HIPAA compliant with patient identification being accurate whenever released for any purpose).
• Answers telephone calls in a pleasant voice tone and identifies department, individual name and ask how to assist the caller (handling a request, accepting and forwarding messages accurately).
• Attentive to details and does a thorough review of what is being requested to what is being released.
• Provides prompt return calls to customers leaving messages (with questions or status checks).
• Greets and directs all walk-in customers in a professional and courteous manner.
• Logs requests timely to assure a status update is readily accessible.
• Comply with standard deadlines for requests with a 2-day turnaround at a maximum for healthcare customer requests from date of receipt to completion date to include burning CD and /or film upon request. (Physician's office, Hospitals, Clinics).
• Comply with standard deadlines for requests with a 3-day turnaround at a maximum for customer requests from date of receipt to completion date to include burning CD and/or film upon request (CBO, Prime, Internal Auditor, Denial Management, ADRS, MyChart customer service, EMS, Subpoenas).
• Comply with standard deadlines for multiple requests with a 30-day turnaround at a maximum for customer requests from date of receipt to completion date to include burning CD and/or film upon request (Disability, External Auditors)
• Charges accurately the pre-payment allowable fees set by the state for billable accounts or fees set by Methodist Health System's administration (Insurance, Legal, Auditors, or Patient in the form of paper, digital or microfilm).
• Other duties as assigned.