Post job

Explore jobs

Find specific jobs

Explore careers

Explore professions

Best companies

Explore companies

OverviewJobs

Skills

EducationDemographicsJob DescriptionHow To HireBest CompaniesJob OutlookCompareFull Time jobs
zippia ai icon

Automatically apply for jobs with Zippia

Upload your resume to get started.

Correspondence clerk skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical correspondence clerk skills. We ranked the top skills for correspondence clerks based on the percentage of resumes they appeared on. For example, 19.9% of correspondence clerk resumes contained patients as a skill. Continue reading to find out what skills a correspondence clerk needs to be successful in the workplace.

15 correspondence clerk skills for your resume and career

1. Patients

Here's how correspondence clerks use patients:
  • Interviewed patients and prepared necessary admission material.
  • Greet and assist patients and their families, representatives, physicians, and Court agents when they come into the office.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how correspondence clerks use customer service:
  • Provided exceptional customer service with professionalism even in situations involving patient complaints.
  • Assisted customer service representatives in resolving issues for members regarding their accounts.

3. HIPAA

Here's how correspondence clerks use hipaa:
  • Obtained authorization to release patient information while maintaining the HIPAA and confidentiality policies.
  • Worked alongside physicians/nurses to ensure the accuracy of medical records and ER visits while maintaining HIPAA compliance.

4. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how correspondence clerks use data entry:
  • Performed data entry of residential and commercial payments.
  • Performed accurate data entry tracking payments.

5. EOB

EOB stands for explanation of benefits. This is a common outline provided as part of many health insurance plans to explain what services were completed, the co-pay required for each appointment, and how much of your payment is covered by health insurance. EOB is an indication that your insurance claim has already been processed.

Here's how correspondence clerks use eob:
  • Input ICN's so the secondary claim could be attached with EOB and mailed.
  • Print EOB's and attach claim forms on a periodic basis.

6. Subpoenas

Subpoenas are formal and legal documents issued mostly by a court or some other government agency that demands the presence of the person the document is addressed to, to show up at court. Subpoenas are issued to individuals whom the court wants to appear either as a witness in a particular case in order to testify or to provide any evidence such as an object or a document.

Here's how correspondence clerks use subpoenas:
  • Processed incoming subpoenas by performing customer account verification.
  • Collect all subpoenas when needed, speak to attorneys about records, birth clerk for deliveries through the emergency room

Choose from 10+ customizable correspondence clerk resume templates

Build a professional correspondence clerk resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your correspondence clerk resume.

7. Epic

Epic is a private healthcare company which developed and continues to provide a software intended for healthcare professionals and the organization and management of medical records. It is by far one of the largest in its field, with over 50% of patients having a medical record present in their system. Patients, as well as clinics and various medical professionals and facilities are all able to use this system to keep medical history and information safe and easy to reach, alter, and share with the necessary people.

Here's how correspondence clerks use epic:
  • Operated PC using EPIC software, copier/fax/scanner and other office-related equipment.
  • Cross-trained and highly proficient in widely used EPIC Healthcare & Management Systems software.

8. Medical Terminology

Here's how correspondence clerks use medical terminology:
  • Have knowledge with human anatomy, physiology, medical terminology and rules and regulation to medical coding.
  • Required contact with various doctors and their offices to find requested information, also required familiarity with transcription and medical terminology.

9. Hippa

HIPAA, which stands for Health Insurance Portability and Accountability Act, is a United States federal statue created, enacted, and turned to law in 1996, which whose primary purposes were to modernise the healthcare systems in the United States, secure and generally enhance the management of that personal information of patients that was in the hands of healthcare facilities, such as hospitals and insurance companies, and to enable the providing of healthcare and insurance to more people.

Here's how correspondence clerks use hippa:
  • Regenerated all returned COBRA correspondence in accordance with HIPPA standards.
  • Verified patient information for valid authorization and that all HIPPA compliances were met.

10. Patient Accounts

Patient accounts are a part of a hospital information system that is used for storing financial data, keeping a record of healthcare costs, and providing information regarding patient billing. It deals with the financial aspects of the healthcare setting.

Here's how correspondence clerks use patient accounts:
  • Processed all incoming correspondence for the radiology group, which included posting patient account information via Explanations of Benefits.
  • Enter notes on patient accounts from correspondence received from various insurance companies.

11. Computer System

Here's how correspondence clerks use computer system:
  • Conducted research on various computer systems for requested documents and fulfill request accordingly.
  • Displayed good attitude to changes made in use of computer systems and management changes.

12. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how correspondence clerks use telephone calls:
  • Responded to inbound calls from owners with issues and routing telephone calls.
  • Review records for completeness, accuracy and compliance with regulations Receive telephone calls from patients and physicians requesting chart information.

13. Telephone Inquiries

Here's how correspondence clerks use telephone inquiries:
  • Answered telephone inquiries from shareholders.
  • Answer telephone inquiries from customers.

14. Medical Billing

Here's how correspondence clerks use medical billing:
  • Helped with medical billing by inputting data.

15. Patient Data

Here's how correspondence clerks use patient data:
  • Input patient data into the computer for permanent storage.
  • United Records Solutions New York, NY Recorded and filed patient data and medical records.
top-skills

What skills help Correspondence Clerks find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of correspondence clerk skills to add to your resume

Correspondence clerk skills

The most important skills for a correspondence clerk resume and required skills for a correspondence clerk to have include:

  • Patients
  • Customer Service
  • HIPAA
  • Data Entry
  • EOB
  • Subpoenas
  • Epic
  • Medical Terminology
  • Hippa
  • Patient Accounts
  • Computer System
  • Telephone Calls
  • Telephone Inquiries
  • Medical Billing
  • Patient Data
  • Fax Machines
  • Patient Care
  • CMS
  • Hard Copy
  • PowerPoint
  • Insurance Claims
  • Customer Inquiries
  • Veterans
  • Customer Accounts
  • Medical Data
  • Medical Charts
  • Status Reports
  • Database Systems
  • Billing Inquiries
  • Medical Facilities
  • Direct Calls
  • Medical Reports
  • Customer Complaints
  • Birth Certificates
  • Insurance Forms
  • Government Agencies
  • Ascertain Nature
  • Credit Card
  • CHCS
  • Medicaid
  • CPT

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse office and administrative jobs