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Correspondence coordinator skills for your resume and career

Updated January 8, 2025

3 min read

Quoted experts

Yenumula Reddy,

Yenumula Reddy

Below we've compiled a list of the most critical correspondence coordinator skills. We ranked the top skills for correspondence coordinators based on the percentage of resumes they appeared on. For example, 18.1% of correspondence coordinator resumes contained hipaa as a skill. Continue reading to find out what skills a correspondence coordinator needs to be successful in the workplace.

15 correspondence coordinator skills for your resume and career

1. HIPAA

Here's how correspondence coordinators use hipaa:

Maintained strict confidentiality protocol and security measures in accordance with HIPAA law, Georgetown University policies and NMDP privacy procedures.
Processed Provider Terminations/Change requests, Health Information Portability and Accountability Act (HIPAA) Authorization/Personal Representative and Power of Attorney forms.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how correspondence coordinators use customer service:

Committed to providing exceptional customer service and further developing rapport with clients.
Provided customer service for correspondent lenders regarding purchase of mortgage loans.

3. SharePoint

Here's how correspondence coordinators use sharepoint:

Coordinate meetings and manage master calendar for annual benefit plan re-enrollment and new group enrollment utilizing Outlook and SharePoint.
Updated inventory reports, performed audits of closed appeals cases and assisted with performance coaching within SharePoint applications.

4. Subpoenas

Subpoenas are formal and legal documents issued mostly by a court or some other government agency that demands the presence of the person the document is addressed to, to show up at court. Subpoenas are issued to individuals whom the court wants to appear either as a witness in a particular case in order to testify or to provide any evidence such as an object or a document.

Here's how correspondence coordinators use subpoenas:

Accepted and complied with subpoenas.
Processed all requests/correspondence and subpoenas for release of patient's information in accordance with State/Federal/Facility Guidelines.

5. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how correspondence coordinators use telephone calls:

Managed receptionist area, including greeting visitors and responding to telephone calls.
Provide monthly supportive bereavement telephone calls and render resource referrals as needed.

6. Correspondence Procedures

Here's how correspondence coordinators use correspondence procedures:

Facilitated the preparation and assignment of correspondence procedures using detailed information pertaining to the program functions of various offices and staff.

7. Provider Inquiries

Here's how correspondence coordinators use provider inquiries:

Identify issues based on provider inquiries and elevate those issues management.
Researched provider inquiries and escalations through verbal and written communication.

8. Hippa

HIPAA, which stands for Health Insurance Portability and Accountability Act, is a United States federal statue created, enacted, and turned to law in 1996, which whose primary purposes were to modernise the healthcare systems in the United States, secure and generally enhance the management of that personal information of patients that was in the hands of healthcare facilities, such as hospitals and insurance companies, and to enable the providing of healthcare and insurance to more people.

Here's how correspondence coordinators use hippa:

Received a certificate from HIPPA Compliance test for 100% in the year 2009.
Scanned medical records and proper and timely response to medical records requests utilizing applicable HIPPA and Confidentiality procedures and protocols.

9. Medicaid

Here's how correspondence coordinators use medicaid:

Work accounts that have been reported to the Collection Agency to bill Medicaid once eligibility has been determined.
Process Medicaid accounts within time restraints governed by company policies.

10. Event Planning

Here's how correspondence coordinators use event planning:

Provide District Manager support by customizing reports; maintaining event planning; awareness meetings; and workshops.
Provided administrative support to Director of Sales and Marketing including preparation of reports, scheduling of appointments, purchasing and event planning

11. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how correspondence coordinators use patient care:

Provide back-up support to other medical records staff in support of superior patient care.
Communicated with all professional disciplines involved in patient care that all medical record documentation was provided in the medical chart.

12. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how correspondence coordinators use outbound calls:

Updated excel spreadsheets, cleared conditions, made outbound calls and sent e-mails.
Conducted outbound calls to prospective or currently enrolled students who have requested information about the university.

13. Proofread

Proofreading simply carefully checking your text for possible errors like typographical errors or mistakes in grammar, style, and spelling before it can be published or shared. This is generally known as the very last stage of any writing process when you need to fix minor spelling and punctuation mistakes, typos, formatting issues,

and inconsistencies.

Here's how correspondence coordinators use proofread:

Created and proofread certificates of recognition, in memoriams, action requests and transfer memos.
Proofread and determine timelines for various types of communications.

14. Computer System

Here's how correspondence coordinators use computer system:

Document computer system to track inquiry.
Developed and oversaw retirement plan program, including training, compliance and coordination with other financial institutions in shared computer system.

15. CMS

A Content Management System or CMS is computer software that works as a framework where content can be assembled and managed by using a database. CMS is an important asset in web development. This platform enables users to create, edit, collaborate on, publish and store digital content. It helps users to manage their content and modify it from a single system.

Here's how correspondence coordinators use cms:

Presented up to date education to medical providers and ancillary staff to assure CMS documentation guidelines were followed.
Assist in resolution development and drafting of associated correspondence in accordance with CMS regulations and Sterling policies.

What skills help Correspondence Coordinators find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on correspondence coordinator resumes?

Yenumula Reddy

IEEE Senior Member, ACM Senior Member, IARIA Fellow, Grambling State University

-Programming languages.
-Common operating systems.
-Software proficiency.
-Technical writing.
-Project management.
-Data analysis.

What soft skills should all correspondence coordinators possess?

Yenumula Reddy

IEEE Senior Member, ACM Senior Member, IARIA Fellow, Grambling State University

-Communication skills
-Problem-solving skills
-Work ethic
-Interpersonal skills
-Time management

Do you want to know more?

List of correspondence coordinator skills to add to your resume

The most important skills for a correspondence coordinator resume and required skills for a correspondence coordinator to have include:

HIPAA
Customer Service
SharePoint
Subpoenas
Telephone Calls
Correspondence Procedures

Provider Inquiries
Hippa
Medicaid
Event Planning
Patient Care
Outbound Calls

Proofread
Computer System
CMS
Process Improvement
Customer Accounts
CPT

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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