How to hire a correspondence review clerk

How to hire a correspondence review clerk, step by step

Here's a step-by-step correspondence review clerk hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a correspondence review clerk job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new correspondence review clerk
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   The correspondence review clerk hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A correspondence review clerk's background is also an important factor in determining whether they'll be a good fit for the position. For example, correspondence review clerks from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list shows salaries for various types of correspondence review clerks.

   Type of Correspondence Review Clerk	Description	Hourly rate
   Correspondence Review Clerk	Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.	$12-22
   Clerk	Clerks are responsible for many of the general administrative tasks in the office. They are in charge of manning office telephone lines, managing incoming and outgoing mails, filing paperwork and other needed records, scheduling and documenting meetings, typing out documents when needed, disseminating memos and other official announcements, and keeping an inventory of office equipment and supplies... Show more	$11-18

2. Create an ideal candidate profile

   Common skills:

   • Office Equipment
   • Medical Claims
   • PTO
   • Medicaid
   • HUD

   Responsibilities:

   • Demonstrate strong math skills in managing inmate s accounts and calmly and effectively deescalating outbursts of belligerent inmates.
   • Maintain cleanliness of the company warehouse, operate warehouse machinery and organize the warehouse to ensure proper product placement.
   • Facilitate correspondence electronically, enter data, and track productivity, while maintaining proper confidentiality protocol.

3. Make a budget

   Including a salary range in your correspondence review clerk job description is a great way to entice the best and brightest candidates. A correspondence review clerk salary can vary based on several factors:

   • Location. For example, correspondence review clerks' average salary in alaska is 38% less than in district of columbia.
   • Seniority. Entry-level correspondence review clerks earn 45% less than senior-level correspondence review clerks.
   • Certifications. A correspondence review clerk with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a correspondence review clerk's salary.

   Average correspondence review clerk salary

   $35,424yearly

   $17.03 hourly rate

   ---

   Entry-level correspondence review clerk salary

   $26,000 yearly salary

   Updated January 23, 2026

4. Writing a correspondence review clerk job description

   A correspondence review clerk job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a correspondence review clerk job description:

   Correspondence review clerk job description example

   Are you an experienced Review Clerk looking for a new challenge?
   
   Do you value care management and quality improvement?
   
   Are you motivated, energetic, and excited to become part of the Kepro team?
   
   If so, you might be our next new team member!
   
   Who we need:
   
   Provides a broad range of administrative support to a team, department and/or individual and reports to the Manager Medial Review Services. The position supports office employees with day-to-day office functions, training and non-clinical support functions (e.g. data entry and report tracking) and performs functions to support external customer access to staff and services; arrange venues; arrange conference calls, copy and organize materials for training, enter data into various software programs; answer and respond to routine calls, inquiries and questions and route calls appropriately; ensure timely and proper handling and safeguarding of confidential, private or sensitive material; performs special projects as required as well as other duties as assigned to meet business needs.
   
   Why us?
   
   Kepro is a rapidly growing national quality improvement and care management organization. We work to ensure that over 20 million people receive the right care, at the right time, in the right setting.
   
   People Focused. Mission Driven.
   
   Shape the future of healthcare with us. We are mission driven to improve lives through healthcare quality and clinical expertise.
   
   We do this through our people.
   
   At Kepro, you can do meaningful work that makes a real difference for the lives of individuals across the country. We are an organization that cares deeply about our employees and we provide the training and support to do the best work of your career.
   
   Benefits are a key component of your rewards package at Kepro. These benefits are designed to provide you and your family additional protection, security, and support for both your career and your life away from work. They are comprehensive and fit a variety of needs and situations. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts and more.
   
   What you'll do:
   
   Provide administrative/clerical support to the case review staff:
   
   Open and distribute all incoming faxes and mail on a daily basis, update the case information and ensure that all pertinent information is captured on a timely and accurate basis.
   
   Monitor incoming paperwork to ensure that the information is properly received and recorded on the designated forms and databases.
   
   Perform data entry of individual case review and reviewer information into the case review database as necessary.
   
   Review case review files daily and provide the Case Review Specialists and Case Review Managers with a current update on all case review activity.
   
   Initiate the case review process by assisting clients with transmission of case specific information to the case managers via completion of a service request form or online portal submissions.
   
   Assist Case Review Managers in following up with reviewers for specific cases via communication by telephone, e-mail, or fax.
   
   Properly package, label and ship or fax, secure email, and upload to our secure web portal correspondence, medical record information and supporting documentation for case reviews to patients and clients.
   
   Copy, scan and secure all patient medical records as required per individual case review and maintain confidentiality of individually identifiable health information per internal policies and procedures.
   
   Properly label and file all case review documents and monitor access to the files.
   
   Communicate with clients and reviewers, as necessary.
   
   Monitor and triage all incoming telephone calls for the case review department and appropriately direct client and reviewer calls.
   
   Assist with revisions, additions, and/or updates to policies and procedures, forms, or other documents utilized in the case review and credentialing process.
   
   Properly package, label and ship medical record information and supporting documentation for case reviews to reviewers. Package and ship case review summaries, individual reviews, qualifications of reviewers, and other supporting documentation to clients according to standard procedures.
   
   Forward completed files to Accounting for processing.
   
   Electronically archive files at the completion of each case.
   
   Assist in the preparation and distribution of proposal requests for the IMEDECS program.
   
   Assist with answering and routing phone calls as needed.
   
   Perform other duties as assigned.
   
   Assist with the orientation of new staff.
   
   Ensure that a conflict of interest does not exist for the clients or reviewer(s) on a case by case basis.
   
   What you'll need:
   
   High school diploma or the equivalent required.
   
   Knowledge of medical terminology and experience in a healthcare setting preferred.
   
   Prior experience and/or training in secretarial capacity preferred.
   
   Computer proficiency in Microsoft Office products, word processing, and the Internet required.
   
   Thank You!
   
   We know your time is valuable and we thank you in advance for applying for this position. Due to the high volume of applicants we receive, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Kepro and invite you to apply to future openings that may be of interest. Best of luck in your search!
   
   ~ The Kepro Talent Acquisition Team
   
   Mental and Physical Requirements
   
   The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made as required by law in an attempt to enable an individual with a disability to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time; key and/or control objects; interact extensively with internal and external customers; occasionally lift and/or move objects weighing up to 10 pounds; and occasionally travel within the state.
   
   EOE AA M/F/Vet/Disability
   
   Kepro is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
   
   

   Copy this example

   

5. Post your job

   There are a few common ways to find correspondence review clerks for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your correspondence review clerk job on Zippia to find and recruit correspondence review clerk candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit correspondence review clerks, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new correspondence review clerk

   Once you've selected the best correspondence review clerk candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   Once that's done, you can draft an onboarding schedule for the new correspondence review clerk. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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