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  • Coatings and Restoration Specialist

    Polyglass USA, Inc./Mapei Group

    Correspondence specialist job in Columbus, OH

    Polyglass USA, Inc ., a premier roofing materials manufacturer, has an opening for a Coatings and Restoration Specialist located in the Midwest. This role is primarily responsible for providing a defined territory sales and field technical support, product knowledge/training, and project support to consultants, architects, engineers, contractors, and distributors with the goal of educating/training customers and achieving a target revenue goal for that territory and driving repeat business. What You Get to Do: Attain/exceed territory revenue goals by providing sales support to customers in a defined territory Sales support responsibilities include but are not limited to providing job leads to contractors, processing substitution requests, developing contacts/repeat customers in the contractor, architectural, consultant, engineering, and distribution community within the defined territory Develop sales strategy and execute for the defined territory, including developing the appropriate product and customer mix to attain the defined revenue Support the Technical Services Manager with waterproofing and air and vapor barrier installation and design needs Represent the entire BES portfolio by seeking out both waterproofing and roofing opportunities, and work with the roofing group to develop and communicate leads Design and develop technical content upon request, including but not limited to guide specifications, installation instructions, CAD drawings/system details, etc.) Provides project support to contractors, specifiers, consultants, architects, and building owners on the job site, in person or via conference calls, to ensure successful project completions Provide voice of customer from the field to product management and R&D for new product development projects Support the BES training initiatives for both internal and external parties upon request Manage relationships and promote Polyglass image/goals within requested industry associations (for example, IIBEC, CSI, SWRI, etc.) What You Bring: 7+ years of related industry experience in a technical and or sales role Ability to travel up to 30% Join the Polyglass family today. ************************
    $35k-68k yearly est. 2d ago
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  • Onboarding Specialist

    Heitmeyer Consulting

    Correspondence specialist job in Columbus, OH

    Contract to Hire Onsite 4 days a week in Columbus, OH The Broker Dealer Operations Specialist 2 supports in the day-to-day execution of institutional client onboarding, account maintenance, and asset movement activities. This role is ideal for a detail-oriented professional with experience in broker-dealer operations who thrives in a fast-paced, regulated environment. Key Responsibilities Review and process institutional client onboarding requests, ensuring proper documentation for various client types (Corporation, LLC, Partnership, etc.). Perform AML, CIP, KYC, and OFAC screenings for new and existing clients. Review and approve asset movements, including ACH and Fedwire transactions. Process and maintain client account updates, ensuring accuracy and compliance. Support settlement and reconciliation activities for institutional trading products, including ICS/CDARs and Money Market Funds. Prepare and update operational procedures, job aids, and ad hoc reports. Collaborate with audit and risk teams to provide documentation and validate controls. Assist in training and quality assurance for new team members. Participate in special projects to enhance process efficiency and client experience. Basic Qualifications High School Diploma or equivalent. 1+ year of experience in brokerage, investment operations, or institutional onboarding. Preferred Qualifications Working knowledge of AML, CIP, KYC, and OFAC compliance requirements. Experience with wire and ACH processing and approvals. Familiarity with institutional or foreign client onboarding processes. FINRA SIE and Series 99 licenses preferred; Series 6 or 7 a plus. Strong organizational skills and attention to detail. Proficiency in Microsoft Office (Excel, Outlook, Word). Ability to manage multiple priorities and collaborate effectively across teams.
    $35k-68k yearly est. 4d ago
  • Technical Documentation Specialist Remote

    Procter & Gamble 4.8company rating

    Remote correspondence specialist job

    NA Hair Win Today Claim Support Contractor: Specialized resource will be responsible for creating proof of claims documents for North America Hair care innovation, focused on Head and Shoulders and possibly Pantene. Generation of defendable proof of claims documents for product claims and marketing copy. P&G's freelancer opportunities are for project-based or other short-term engagements that require specialized skills. Successful candidates for freelancer opportunities will not be considered employees of The Procter & Gamble Company or any of its subsidiaries nor will candidates be eligible for employment benefits. Candidates looking for regular full-time employment opportunities should begin their search here: pgcareers.com.
    $44k-72k yearly est. 2d ago
  • General Correspondence Specialist

    Carrington Mortgage Services, LLC 4.5company rating

    Remote correspondence specialist job

    Come join our amazing team and work remote from home! The General Correspondence Specialist is responsible for reviewing and responding to general inquiries from borrowers, attorneys and/or authorized third-parties, confirmed successor in interest, or non-authorized third-parties, escalations from call center, and other correspondence received by the company. General correspondence may include verbal complaints or inquiries received that are non-specific and/or unrelated to the servicing of a customer's mortgage. Perform all duties in accordance with all company guidelines and applicable federal, state and local regulations, wherein the company operates. The target pay range for this position is $23.50/hr - $25.50/hr. What you'll do: * Review incoming written inquiries from requesters that are non-specific and/or unrelated to the servicing of a customer's mortgage. * Perform factual analyses of loan information, as necessary, and identify what information should be communicated in response to the general correspondence. * Collaborate with other business units to assess appropriate resolution, when necessary. * Compose responses or utilize standard templates that can be customized to respond to requesters, summarizing essential information, outcomes of actions taken, and final resolution. * Review and respond to escalated verbal complaints received from the Customer Contact Division. * Provide support by drafting and sending letters requested by Legal and other escalation departments. * Provide support to the Dispute Team when applicable, and provide general administrative support as needed. * Adhere to established department and company policies and procedures. * Intermediate knowledge of Microsoft Word, Excel and Powerpoint * Knowledge of relevant industry-specific software packages preferred * Excellent analytical skills, unbiased thinker with ability to remain flexible * Strong time management and organizational skills * Ability to interact with senior management * Ability to understand, remember, and apply oral and/or written instructions or other information * Ability to understand, remember, and communicate routine, factual information * Ability to understand complex problems and to collaborate and explore alternative solutions * Ability to apply common sense in performing job * Ability to make decisions that have significant impact on the department's credibility, operations, and services * Ability to organize thoughts and ideas into understandable terminology * Ability to compose letters * Ability to organize and prioritize own work schedule on a daily basis * Ability to add, subtract, multiply, divide and to record, balance, and check results for accuracy * Ability to understand and follow basic instructions and guidelines What you'll need: * Equivalent combination of education and experience is considered * High school diploma or GED required. College education preferred but not required * Minimum of two (2) years related mortgage banking, and/or financial industry experience required. Our Company: Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: *************************** What We Offer: * Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. * Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. * Customized training programs to help you advance your career. * Employee referral bonuses so you'll get paid to help Carrington and Vylla grow. * Educational Reimbursement. * Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org. Notice to all applicants: Carrington does not do interviews or make offers via text or chat. #LI-SY1
    $23.5-25.5 hourly 14d ago
  • Correspondence Specialist (Remote and Temporary)

    Maximus 4.3company rating

    Remote correspondence specialist job

    Description & Requirements Maximus is looking to fill a Correspondence Specialist position. Correspondence Specialist researches and prepares written responses following CDC procedures and guidelines utilizing scripts. Highly desirable to have prior experience in health communication, or health education, or medical background. - Position is remote and temporary through August 31, 2026 - Will work an 8-hour day between Monday - Friday 8:00 AM - 8:00 PM EST - Must be available to work the occasional weekend or holiday depending on business needs - Computer equipment is not provided for this project. See below for equipment requirements Please Note: This position requires you to use a personal computer or laptop (Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3 Essential Duties and Responsibilities: - Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice. - Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests. - Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures. - Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments. Responsibilities and Education: - Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice. - Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests. - Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures. - Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments. - High School Diploma with 1-3 years of related experience. May have training or education in area of specialization - Prior experience in health communication, health education and/or medical background preferred - Proven written communication skills - Proven oral communication skills - Competency in using desktop and database systems to retrieve accurate information - Understanding of public health issues, CDC health partners and/or public health mission customer service experience - Excellent organizational skills - Work in a team environment - Attention to detail Please Note: This position requires a personal computer or laptop (Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3). Home Office Requirements: - Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to ****************** - Minimum 5mpbs upload speed - Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router - Personal computer or laptop (Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3) - Private and secure work area and adequate power source - Must currently and permanently reside in the Continental US Minimum Requirements - High School diploma or equivalent with 1-3 years of experience. - May have training or education in area of specialization. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 17.75 Maximum Salary $ 23.89
    $24k-36k yearly est. Easy Apply 3d ago
  • Sr Customer Care Specialist (Manheim)

    Cox Holdings, Inc. 4.4company rating

    Remote correspondence specialist job

    Company Cox Automotive - USA Job Family Group Customer Care Group Job Profile Sr Customer Care Specialist Management Level Individual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % No Work Shift Day Compensation Hourly base pay rate is $22.02 - $33.08/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description Key Responsibilities: Become proficient in all knowledge base requirements to resolve clients' needs as efficiently as possible Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy Manage high volume of tasks in a timely and efficient manner Identify client needs, research issues and provide solutions and/or alternatives Build sustainable relationships and engage clients by providing best-in-class service Meet and/or exceed established key performance criteria Provide excellent client service and advocacy Work across the organization as needed to resolve client requests Assist clients with the onboarding process by providing status of application and registration process, guidance of next steps, and answer any questions Dispatch available vehicles to clients across all regions on an inbound basis Effectively communicate to the client how to use any of our client facing tools Perform other duties as deemed necessary by management Qualifications High School Diploma or GED required; College degree preferred (or equivalent experience) Minimum of 4 years of customer service experience or the equivalent Auction and/or logistics/transportation knowledge a strong plus Excellent oral and written communications skills, particularly in a phone or email context Attention to detail and follow-through Demonstrated ability to adapt in a changing environment, Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment Demonstrated experience being a customer-focused, service-oriented professional Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
    $22-33.1 hourly Auto-Apply 10d ago
  • Product Documentation Specialist

    Billingplatform

    Remote correspondence specialist job

    Job DescriptionSalary: Product Documentation Specialist BillingPlatform is an industry-leading, fast-growing SaaS company. Our award-winning, cloud-based revenue lifecycle management platform is leveraged by leading global enterprises to automate and streamline the entire quote-to-cash process. At BillingPlatform, our employees are our most valuable asset, and we believe deeply in a culture of collaboration, accountability, innovation, and transparency. We seek bright, enthusiastic, and creative professionals looking to be part of our incredible team focused on challenging the status quo and driving transformational value to customers. Backed by leading private equity firms FTV Capital and Columbia Capital, we have achieved remarkable industry recognition for growth, including being listed for the fifth consecutive year on Deloittes Technology Fast 500 list of fastest-growing technology companies and ranked on the Inc 5000 list for six years running. Our ability to innovate market-leading solutions has been validated by all major industry analyst firms, including being named a Leader in the first-ever Gartner Magic Quadrant for Recurring Billing Applications, and being recognized as the Leader in Forrester Researchs The Forrester Wave: SaaS Recurring Billing Solutions. To learn more about us, visit billingplatform.com. Description Technical writers plan, create, and maintain educational content as an important part of our B2B SaaS/PaaS product. The content is typically in the form of documentation made available through our knowledge base and online product docs, but may also take the form of UI text, illustrations, sample product configurations, videos, or other educational material. Regardless of the medium, technical writers are expected to explain complex topics in a way that helps users to understand the product and, most importantly, helps them to achieve their business goals and tasks with the product. We are looking for someone with strong domain knowledge in billing, A/R management, or technical accounting. Responsibilities Design, write, and maintain product documentation related to the BillingPlatform SaaS application for customers and internal stakeholders Produce, edit, and curate instructive (how-to) content that will help customers to better understand the platform and to accomplish complex tasks with it Proofread documents written by others Validate your documentation by using it to achieve tasks in the software Collaborate with fellow technical writers, product managers, engineers, designers, implementation engineers, customer success staff, and other internal stakeholders in order to learn product functionality and ensure that documentation accurately and completely communicates to our customers how and why to use the product. Audit existing docs for accuracy vs. actual product functionality and make updates as necessary Qualifications Degree or professional certification in accounting, finance, or a related field Must have 2-5 years of experience in billing, A/R management, or technical accounting Fluent English speaker, reading, and writing. Strong writing and organizational skills, and the ability to clearly communicate complex technical information to readers in a helpful and informative manner Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams in a software company Self-motivated problem solver capable of working independently to complete tasks on schedule, reaching out for help when necessary Knowledge of agile development methodologies and experience working with engineering teams to deliver software documentation on time within that process is a plus, as is experience with common tool sets related to technical writing. Benefits Be part of one of the fastest-growing companies in the United States Receive competitive compensation that includes a robust benefits packagemedical, dental, vision, LTD, HSA, FSA, free virtual mental health counseling, and many perks related to health and wellness provided by our medical carriers Medical insurance coverage is effective on the first day of employment 401(k) match that is 100% immediately vested Discretionary and charitable time off program Home office setup allowance, if fully remote The base salary range for this position is $75,000 - $85,000 plus bonus per year, depending on job-related knowledge, skills, experience, and market location. Salary information is provided in accordance with U.S. pay transparency laws. BillingPlatform provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
    $75k-85k yearly 14d ago
  • Sr Total Loss Customer Care Specialist

    Rbglobal

    Remote correspondence specialist job

    IAA, an RB Global Inc. Company is seeking a Sr. Total Loss Customer Care Associate to join our team. This position can be located anywhere in the United States. Occasional travel to a local facility is required. In this position, you will be responsible for understanding and supporting the process of obtaining vehicle title transfer paperwork required to process salvage on behalf of our vehicle providers. Effective candidates will assist all necessary vehicle owners and stakeholders to keep them informed of the process, answer questions while leveraging the tools provided to drive best in class outcomes. 4 or more years prior auto insurance claims handling experience Must possess the ability to craft sound and concise sentences and exhibit superior customer service Must be able to type 40+ WPM Must be detail-oriented with all assigned work Display a team player mannerism Provide excellent customer service Be a quick learner who is highly organized and adaptable and open to change Have strong research and problem-solving skills Ability to work under pressure and meet deadlines Ability to adapt to constant change In return for your excellent skills and abilities, we offer a benefits package including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations. Responsible for all files assigned with the timely and accurate processing of title documentation/information Review of all documentation while identifying the proper flow of title documentation to proceed accordingly Ensure timely contacts are made on inventory, utilizing system queues/prompts via phone, email, fax, USPS, or FedEx (Lienholders, Owners, Ins. Providers, State Regulated Agencies, Title Clerks, Attorneys, etc Maintain an organized workspace/area that is conducive to the overall success of the department Promptly/professionally/accurately handle inbound calls Maintain clear, consistent, and timely email communication with both internal and external customers to resolve outstanding concerns and ensure timely completion of tasks Accurately review and disposition of all documents received Complete files within the expected timeline set forth by leadership Accurately enter system notes in a clear, concise, and professional written style of communication. Maintain a consistent level of expected KPIs (Key Performance Indicators: Title Problem Levels, certain hours per day of Phone Campaign Login, etc.) Ability to complete all tasks assigned within your shift Possess knowledge of Provider Specific Requirements Assist with other functions and/or duties as needed Duties are subject to change, based on business needs
    $29k-41k yearly est. Auto-Apply 48d ago
  • Document Specialist

    Valsoft

    Remote correspondence specialist job

    Valsoft Corporation acquires and develops vertical market software companies through a buy-and-hold strategy. Unlike traditional private equity, we don't flip companies-we operate them for the long term. Our decentralized model allows each business to maintain its entrepreneurial spirit while benefiting from shared expertise, technology, and best practices across our portfolio. About Fluent Software Group Fluent Software Group is one of Valsoft Corporation's operating groups, a global leader in acquiring and operating vertical market software companies. Fluent focuses on businesses serving specialized industries, where focus and expertise matter most. We provide a permanent home for founders and their teams, ensuring their companies continue to thrive while gaining access to resources, technology, and operational playbooks that accelerate sustainable growth. About the Role WeSuite (a Valsoft/Fluent Software company) is seeking a full-time Document Engineer to join the team based in White Plains, NY. In this role, you will create, program, test, and deploy client proposal, contract, and custom documents within WeSuite's software platform. You will work closely with clients throughout deployment and post-deployment phases to confirm scopes of work, provide guidance, configure documents, resolve issues, and ensure successful adoption. You will collaborate cross-functionally with Project Management, Support, QA, Development, and Client Deployment teams while becoming an expert in WeSuite's tools, systems, and document automation capabilities. Key Responsibilities Document Creation & Programming * Use WeSuite's Document Editor to build and program client proposal and contract documents. * Develop custom documents (proposals, contracts, reports) for use within WeSuite software. * Program automation using SQL, C#, and HTML to support data integration and formula logic. Client Interaction & Project Delivery * Work directly with clients during deployment to confirm scope, provide guidance, answer questions, and offer best-fit software solutions. * Load, test, and validate documents with clients; manage projects through to client approval. * Conduct remote working sessions via connected sessions, phone, and email. * Coordinate and lead project meetings, documenting follow-up items, next steps, and completion milestones. Troubleshooting & Support * Troubleshoot and resolve client-reported issues related to documents and reports. * Analyze bugs, identify root causes, and resolve issues or document them for the development team. * Support Deployment and Support teams as needed to resolve escalated client issues. Documentation & Knowledge Sharing * Use Monday.com and other internal tools to track, document, and monitor project progress. * Write articles and documentation for the WeSuite Knowledge Base to help clients understand document features and best practices. Collaboration & Cross-Functional Work * Collaborate with Account Executives, Clients, Project Management, Support, QA, and Development teams daily. * Build strong relationships with clients and internal teams to ensure a smooth document deployment experience. * Become a subject-matter expert in WeSuite software configuration and document capabilities. Who You Are * A technical problem solver who enjoys working directly with clients to translate business requirements into automated documents. * Someone who can manage projects, communicate clearly, and build strong relationships. * Detail-oriented, organized, and comfortable working across multiple teams and tasks simultaneously. * A strong communicator who thrives in a collaborative, client-focused environment. Qualifications * 3+ years of enterprise software application support. * Experience with: * SQL Server & database management * Writing SQL queries * Crystal Reports for document creation/programming * C# and HTML * Microsoft Windows environment * Monday.com, Zendesk, Excel, Word * Strong technical troubleshooting and problem-resolution skills. * Excellent verbal and written communication skills. * Project management and project leadership experience. * Experience working directly with clients at all levels. Nice-to-Haves * Experience in document automation or proposal/contract configuration. * Familiarity with vertical market software or SaaS deployment environments. * Previous experience in software QA or technical writing. What's In It For You * High Autonomy, High Impact: Take ownership of document configuration projects and work hands-on with clients shaping their use of WeSuite software. * Career Growth: Gain exposure to enterprise software, client implementation, technical troubleshooting, and cross-functional collaboration. * Culture of Learning: Become an expert in WeSuite's document tools and contribute to the Knowledge Base. * Collaborative, Entrepreneurial Environment: Work closely with Product, Development, QA, Support, and Deployment teams. * Comprehensive Benefits & Perks: Health, dental, and vision coverage, paid time off, and more. * Employee Events & Team-Building: Regular opportunities to connect and collaborate across the organization. Join us and help clients unlock the full power of WeSuite's document automation platform. You'll make a meaningful impact from Day 1. #WeSuite
    $36k-62k yearly est. 53d ago
  • Health Team Documentation Specialist

    Jb Software and Consulting

    Remote correspondence specialist job

    SHORT TERM ASSIGNMENT WITH OPPORTUNITY TO BE EXTENDED BUT CANNOT BE GUARANTEED Currently Work at Home; however local candidate to Louisville is preferred. Candidate may be required to travel into Louisville office on occasion Schedule: Monday-Friday; 8am-5pm. Candidate will be working with teams of potentially 5-10 team members *Video interviews will be conducted with selected candidates As a Health Team Documentation Specialist, you would perform the following tasks: • Create process documentation/workflows, knowledge articles and self-service guidance • Collect and document of business requirements for project and process improvement • Facilitate process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases • Creates and maintains technical writing standards. • Writes, modifies/changes controlled documents. • Writes, reviews, and maintains department standard operating procedures. • Edit, standardize, or make changes to materials prepared by other writers or personnel. • Develop and maintain a wide range of documentation with a focus on internal help guides and support systems • Create Visio flow diagrams • Create workflows • Assist with other duties as needed Requirements: • BS/BA or equivalent work experience • 3+ years of Healthcare writing experience with processes/policies/procedures • Experience mapping processes using Visio or similar tools • Microsoft Office/Suite proficient (Excel, PowerPoint, Word, Visio, etc.) • Project management experience Knowledge of or experience documenting APIs, frameworks, libraries, tools, systems, and workflows in domains such as web, mobile, distributed systems, data science, machine learning, and devops Additional Information All your information will be kept confidential according to EEO guidelines.
    $31k-52k yearly est. 1d ago
  • Mortgage Document Preparation Specialist

    512Financial

    Remote correspondence specialist job

    Join our client's team as a Mortgage Document Preparation Specialist! Are you detail-oriented and thrive in a fast-paced environment where accuracy is key and have experience with Texas loans? Our client is seeking a Mortgage Document Preparation Specialist to join their remote team and play a critical role in mortgage document operations. If you have experience preparing mortgage documents in a mortgage law firm environment with Power of Attorney, LLCs, and Trusts, and Texas loans we want to speak with you!About the Company: Our client provides mortgage lenders with confidence through the timely, accurate, and compliant preparation of closing documents. With nearly half a century of experience and over 5 million residential loan transactions completed, they are recognized for their dedication to serving residential mortgage lenders. What We're Looking For: We are seeking a skilled Mortgage Document Preparation Specialist with experience preparing documents in a mortgage law firm environment, working with Power of Attorney, LLCs, and Trusts to ensure the precise and timely preparation of mortgage documents across a variety of loan types. From VA and FHA to Conventional and Texas-specific loans, you'll be the go-to expert for documentation accuracy. This position is fully remote. What You'll Do: Review, prepare, and audit mortgage loan closing documents with precision, ensuring compliance with Texas mortgage laws. Provide expert guidance to clients and team members on loan documents and closing instructions. Manage and navigate multiple loan types, including VA, FHA, Conventional, Manufactured Housing, and more. Stay current on industry regulations and compliance standards to maintain high-quality document preparation. What You Bring: Exceptional attention to detail and commitment to accuracy. Experience in mortgage document preparation or a related field, with knowledge of Texas mortgage laws. Previous experience in a mortgage law firm environment. Experience with Power of Attorney, LLCs and Trusts is required. Familiarity with multiple Loan Operating Systems; IDS experience preferred. Proficiency in Microsoft O365 (Outlook, Word, Excel) for seamless document management. Experience reviewing title commitments and surveys. TRID experience. Construction experience is a plus, demonstrating versatility across regulatory requirements. Why You'll Love Working for Our Client: A collaborative, supportive team environment where your contributions and ideas are valued. Opportunities for career growth and advancement in a thriving industry. Competitive benefits including PTO, medical, dental, vision, 401k, and more. Want to learn more about 512Financial? Check out our Recruitment and Talent Acquisition Page or reach out to us directly - we'd love to connect. Want to learn more about 512Financial? Check out our Recruitment and Talent Acquisition Page! If you have any questions, please reach out to us here: *********************************
    $29k-52k yearly est. Auto-Apply 20d ago
  • Default Document Execution Specialist II

    Loancare 3.9company rating

    Remote correspondence specialist job

    Are you ready to take your career to the next level? LoanCare, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry to join our team as a Default Document Execution Specialist II. The ideal candidate will enjoy working with clients both internal and external, be detail-oriented, and is driven to meet tight deadlines in a fast-paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big. Responsibilities • Manage a pipeline of Foreclosure, Bankruptcy, and Loss Mitigation documents for execution purposes • Complete quality review forms in conjunction with daily actions • Document system of record with tracking information and log codes • Review, execute, and notarize foreclosure, bankruptcy, loss mitigation, and default compliance documents • Ensure documents are accurately prepared in accordance with state guidelines and internal policies/procedures • Document corrections in tracking system and follow up for completion • Order documents and/or supporting documentation as needed to support execution of documents • Manage document execution/preparation issues from time of notification to resolution • Manage the notary workstation and reconcile data recorded in notary system • Upload records to imaging system • Communicate with attorney firms, staff, management, and internal default areas • Provide administrative support • Assist with internal audits • Assist and serve as leader/mentor to Specialist I colleagues as needed • All other duties as assigned Qualifications • High School Diploma or equivalent required • 2-4 years of customer service experience • 2+ years of experience within default or mortgage servicing operations • Proficient knowledge of customer service principles and practices • Proficient mortgage product knowledge • Excellent verbal and written communication skills • Excellent attention to detail and accuracy • Excellent problem-solving and problem analysis skills Total Rewards LoanCare's Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include: Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance Time Off: Paid holidays, vacation, and sick leave Retirement & Investment: Matching 401(k) plan and employee stock purchase plan Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being Employee Recognition: Programs that celebrate achievements and milestones Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth. Compensation Range: $17.88 - $26.73 hourly. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience. Build Your Future with LoanCare At LoanCare, we don't just service mortgage loans-we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration. Here, you'll find: A culture that helps you thrive, with resources and support to fuel your growth Flexibility to work remotely, while staying connected through virtual engagement Opportunities to make a real impact in an industry that touches millions of lives If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team. About Remote Employment We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS. Work Conditions Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary. Physical Demands Sitting up to 90% of the time Walking and standing up to 10% of the time Occasional lifting, stooping, kneeling, crouching, and reaching Equal Employment Opportunity LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.
    $17.9-26.7 hourly Auto-Apply 60d+ ago
  • Senior Billing Specialist

    Summit 4.5company rating

    Remote correspondence specialist job

    What You'll Do: Manage and execute complex billing activities with a high degree of accuracy and timeliness Monitor customer accounts to ensure payments are received on time Apply customer payments accurately to customer accounts Maintain accurate, up-to-date customer billing records Prepare aging reports and provide regular status updates on outstanding balances Analyze billing data to identify discrepancies, trends, and process gaps Collaborate with Finance, Sales, and Operations to resolve billing discrepancies Handle escalated billing issues and support resolution with customers Assist in developing and maintaining billing policies and procedures What You'll Deliver: Accurate, timely billing for complex and high-visibility client accounts Effective resolution of complex billing issues with minimal client disruption Prepare aging reports and regular status updates on outstanding balances Well-maintained billing documentation, processes, and customer records Actionable insights that improve billing accuracy, efficiency, and compliance You'll Thrive in This Role If You: A bachelor's degree in accounting, Finance, Business Administration, or equivalent practical experience Proven experience in billing or a related finance role, with exposure to complex billing scenarios Strong analytical skills with the ability to interpret data and identify issues and trends Excellent written and verbal communication skills for working cross-functionally Proficiency with billing systems and financial tools A solid understanding of billing regulations and industry standards Strong attention to detail and a high level of ownership over your work Bonus Points: Experience supporting billing for recurring services, usage-based billing, or contract-driven invoicing Familiarity with ERP or billing platforms (e.g., NetSuite, Zuora, Salesforce, or similar) Exposure to billing processes in regulated or compliance-driven environments Experience partnering with Sales or Operations on complex account structures At Summit, our culture and core values are important to us. As a diverse team of passionate pathfinders, we deliver on the promise of technology. If this sparks your interest, we'd love to chat with you! Empower our people Constant elevation Customer first Focus on outcomes Embrace curiosity Summit offers a total rewards package designed to support you at work, at home, and everywhere in between. Here's a quick look at some of what's included. Your recruiter will walk you through all the details, and a few extras we didn't list here. Flexible Time Off (yes, really) Health, Dental, and Vision Insurance - with HSA/HRA options 401(k) with 4% employer match Life Insurance and Long-Term Disability coverage Free employee colocation and cloud account A fun, casual work environment where you can be yourself Compensation: The salary range for this role is $60,000 - $78,000 and is dependent on your experience, skills, and location. We aim to make offers that feel fair, forward-looking, and reflective of what you bring to the table - and where you want to grow. Internal candidates may see a different compensation package based on their current role, pay history, and progression at Summit. Same thoughtful approach, just with a bit more context. Summit is committed to a diverse and inclusive workplace. Summit is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. As part of this commitment, Summit will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email ***************.
    $60k-78k yearly Easy Apply 3d ago
  • Bilingual Documentation Specialist - remote anywhere in the US

    Kindersystems

    Remote correspondence specialist job

    What we do KinderSystems (********************** is the leading provider of subsidy management software-as-a-service (SaaS) solutions to state agencies, Head Start programs, and child care providers. Built and supported by industry experts, KinderSystems envisions a world where all families, no matter their income level, have access to high quality child care. Hundreds of agencies in the publicly funded child care sector use KinderSystems applications via the cloud or mobile devices to streamline their operations, ensure compliance with government regulations, and meet the needs of the families they serve. We are looking for a Documentation Specialist to assist the department with creating and managing internal documentation, primarily focusing on documentation to train employees and end users on our software. Secondary responsibilities include reviewing calls, creating knowledge assessments, maintaining a decision tree database, and performing internal training. At this time we are only reviewing candidates who are bilingual. What you'll do: Content Creation & Publishing: Write, edit, and review technical materials (online manuals, Zingtree, technical overviews, and videos). This includes ensuring all information is correct and thorough, and overseeing the layout and formatting for publication. Collaboration: Partner with project managers, developers, other staff to gather information, establish content strategies, and create and/or maintain documentation and training materials. Instructional Design: Develop or select training aids, including multimedia visual aids, and other learning materials. Internal Documentation Management: Organize and maintain internal documents and folders to ensure accessibility and up-to-date status. Technical Knowledge Acquisition: Gain in-depth knowledge of KinderSystems' products to accurately document new features and updates. Who you are Bilingual, with a preference given to Spanish speaking candidates Strong interpersonal, writing, and verbal communications skills (technical writing skills are preferred) Experience working in a support center, preferably SaaS, where you are constantly multi-tasking and using multiple systems Excellent critical thinking and troubleshooting skills, and the ability to continue to work the problem until you find a resolution Experience within the childcare industry, preferable experience within a subsidized childcare program. Experience with KinderSystems software is a huge plus! Experience with Microsoft Word, Outlook, and Excel is required Fluent Spanish speaking skills are a plus, but not required Experience using multi-authoring tools like MadCap, Flare, Vimeo, WordPress, and ClipChamp is a plus! Ability to work well with others, manage resources wisely, and effectively communicate with individuals. What We Offer The ability to work from anywhere in the United States, this position is primarily remote with travel required once per year, or as needed. The hourly rate is $22-$25 per hour Comprehensive benefits package including health, vision, and dental insurance, starting the first of the month after start date 401(k) retirement plan, with company match Paid company holidays and generous PTO Friendly, supportive, and adventurous environment with a team of engaged colleagues who are all focused on enabling and improving the childcare industry for all families. KinderSystems actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
    $22-25 hourly 46d ago
  • Clinical Documentation Specialist (Remote)

    Memorial Hermann Health System

    Remote correspondence specialist job

    At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team. Job Summary This position is responsible for concurrent review of inpatient medical records in order to identify opportunities for improving the quality of physician documentation. This position facilitates modifications to clinical documentation through concurrent interaction with physicians (face-to-face and electronically) and other members of the health care team. The goal of this position is to achieve a complete medical record in order to support complete, accurate and timely coding.Job DescriptionMEMORIAL HERMANN CANNOT HIRE REMOTE WORKERS IN THE FOLLOWING STATES: Arizona, California, Connecticut, Maryland, Massachusetts, Missouri, New Jersey, New York, Utah, Ohio, Pennsylvania, Washington, Alabama, Mississippi, Illinois, Oregon, Arkansas or Iowa Please Note: We cannot consider MDs or doctors for this position Desired Skill Sets: Prefer an RN candidate with Clinical Documentation experience Must be an RN with a BSN or MSN Must have at least 5yrs of recent RN bedside experience in an acute hospital setting Prefer critical care, ICU nursing experience Minimum Qualifications Education: Bachelor of Nursing required. Licenses/Certifications: Current State of Texas license or temporary/compact license to practice professional nursing Experience / Knowledge / Skills: Five (5) years of inpatient, acute care at the bedside on a nursing unit; ICU experience preferred Requires excellent observation skills, analytical thinking, problem solving, plus good verbal and written communication Possesses a working knowledge of many areas of adult medicine Able to assess, evaluate, and teach Proficiency in organization and planning Proficiency in computer usage including database and spreadsheet analysis, presentation programs, word processing and Internet searching Ability and willingness to seek out and accept change Demonstrates adaptability, flexibility, and self-motivation, and an ability to work independently Knowledge of federal, state and private payer regulations preferred Professional, team player, able to communicate well with others Strong interpersonal skills and positive attitude Regular, significant contact with other personnel throughout and outside Memorial Hermann; Contact may be in person, by telephone, or through correspondence Principal Accountabilities Communicates with physicians, case managers, coders, and other healthcare team members to facilitate comprehensive medical record documentation to reflect clinical treatment, decisions, and diagnoses for inpatients. Utilizes the hospital's designated clinical documentation system to identify opportunities for physician and hospital outcomes. Provides or coordinates education to all internal customers related to compliance, coding, and clinical documentation issues and acts as a consultant to coders when additional information or documentation is needed to assign the correct DRG. Responsible for the day-to-day evaluation of documentation by the medical staff and healthcare team in accordance with the hospital's designated clinical documentation system. Gathers and analyzes information pertinent to documentation findings and outcomes. Contributes to a positive working environment and performs other duties as assigned or directed to enhance the overall efforts of the organization. Develops physician education strategies to promote complete and accurate clinical documentation and correct negative trends. Identifies patterns, trends variances and opportunities to improve documentation review and process. Researches literature and stays abreast of CMS rules and regulations, incorporating changes to daily practice for overall documentation enhancement. Assists in the development and reporting of performance measures to the medical staff and other departments and prepares physician specific data information. Conferences with key physicians to review outcome information (including physician profile data if relevant) as it relates to documentation clarity, completeness, and correct DRG designation. Coaches physicians to improve their documentation so it more accurately reflects intensity of services and severity of illness. Documents conference and results. Attends various hospital service line meetings, reviewing outcome information, and educating physicians on service line specific improvement opportunities. Complies with HIPAA and Code of Conduct policies. Assists with special projects as needed. Demonstrates competency for individual performance and development in the following areas: Customer Service, Job Skills, Resource Management, Teamwork, and Innovation. Directors shall determine percentage weight distribution for each competency category. Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service. Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff. Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann's service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues. Other duties as assigned.
    $30k-49k yearly est. Auto-Apply 5d ago
  • Clinical Documentation Specialist

    UASI

    Remote correspondence specialist job

    Join a Team That's Elevating CDI Excellence! At UASI, we're driven by a mission to improve the quality and accuracy of clinical documentation through expert CDI consulting. As we continue to grow our service offerings, we're looking for experienced and motivated Clinical Documentation Specialists to join our dedicated team in a fully remote capacity. This role is critical to supporting the accuracy of coded data, compliance with regulatory requirements, and improving the quality of clinical outcomes reporting. The ideal candidate will have a clinical background, excellent analytical skills, and a passion for ensuring accurate and compliant clinical documentation. Key Responsibilities Review and evaluate medical record documentation for completeness, accuracy, and compliance. Collaborate with physicians, nurses, and coding professionals to ensure appropriate clinical documentation. Identify opportunities for documentation improvement to support coding accuracy, reimbursement, and clinical outcomes. Analyze medical records to ensure documentation supports quality care and appropriate reimbursement. Formulate compliant, clinically sound physician queries. Qualifications: Experience: 1-2 years of clinical documentation improvement (CDI) experience. Certification: Registered Nurse (RN) Knowledge of ICD-10-CM, MS-DRGs, coding guidelines, and compliance standards. Excellent communication, critical thinking, and organizational skills. Comfortable using MS Office, email, VPNs, virtual machines, two-factor authentication, and video conferencing tools (MS Teams, Zoom, etc.). Experience using 3M and Epic preferred but not required. Why UASI? We believe that investing in our people is key to our success. In return for your talents, we offer a full benefits package, PTO and top pay! Additional benefits include: Collaborative, mission-driven team environment. Opportunities for continuous learning, education and professional growth. Leadership that values your expertise and input Ready to make a difference and grow your career? We would love to hear from you!
    $30k-49k yearly est. Auto-Apply 60d+ ago
  • V103 - Insurance Documentation Specialist

    Flywheel Software 4.3company rating

    Remote correspondence specialist job

    For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification every year since 2022! Job Description: Join Job Duck as a Claims Assistant and become an integral part of a growing public insurance adjustment firm. In this role, you will help homeowners navigate property damage claims by supporting licensed Public Adjusters and field staff. Your work will involve organizing claim files, managing communications, and ensuring smooth processes so the team can focus on inspections and negotiations. If you thrive in a detail-oriented, process-driven environment and enjoy making a meaningful impact through reliable support, this position offers stability and long-term growth. You'll play a key role in helping clients resolve insurance challenges while working remotely in a collaborative, professional setting. Salary Range: 1,060 USD to 1,150 USD Responsibilities include, but are not limited to: • Ensure compliance with confidentiality standards • Handle tasks that cannot be automated with AI • Manage CRM records and maintain accurate data • Follow up with insurance companies to move claims forward • Request and organize documentation for claims • Communicate with clients, insurance carriers, and mortgage companies • Support team projects and assist with administrative needs • Coordinate internally with licensed Public Adjusters and field staff Requirements: • Excellent English communication skills (written and verbal) • Detail-oriented and organized • Reliable and consistent • Ability to follow established processes and templates • Strong confidentiality and discretion • Customer service mindset • Tech-savvy with CRM and VOIP systems • Ability to work independently and manage priorities Work Shift: 8:00 AM - 5:00 PM [CST][CDT] (United States of America) Languages: English, Spanish Ready to dive in? Apply now and make sure to follow all the instructions! Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process. Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
    $29k-47k yearly est. Auto-Apply 10d ago
  • Document Specialist

    Cozen O'Connor Corporation 4.8company rating

    Remote correspondence specialist job

    The Document Specialist is an integral part of our team, transcribing and revising various types of documents and contributing to our commitment to providing the highest quality legal service. Minimum 3 years of word processing experience. Typing speed of 50+ words per minute. Proficiency in Windows 10 and 11, Microsoft Office 2016, Outlook, and iManage Work (or comparable Document Management System). High school diploma. Document Transcription and Revision: Accurately transcribe and revise correspondence, pleadings, discovery materials, memos, reports, special forms, voicemails, and hard copy documents. Proficiency in Adobe Pro, including converting PDFs to Word, reducing file sizes, and using editing tools. Utilize the typewriter tool for text changes, insert signatures, and create JPEGs/images within PDFs. Apply Bates labeling and make documents OCR text searchable. Learn how to create PDF Portfolios for efficient bulk bates labeling. Document Formatting and Organization: Prepare mass mailing mail merges. Clean and format documents using DocXtools, ensuring consistent application of firm styles. Expertise in cross-referencing and blacklining using Litera or comparable software. Create table of contents, table of authorities, and points and authorities using Best Authority. Generate bookmarks and assist in creating closing binders, including hyperlinking embedded documents. Craft professional PowerPoint presentations and format complex Excel spreadsheets. Time Management and Technology Skills: Input attorney time using Intapp. Create timelines and organizational charts using Word, Visio, or PowerPoint. Learn the E-Notary and DocuSign processes. Familiarity with scanning equipment, Dictaphone, and general office technology.
    $51k-60k yearly est. Auto-Apply 38d ago
  • Documentation Specialist(DISA)

    Horizon Industries 4.6company rating

    Remote correspondence specialist job

    Security Clearance: Must possess an active Secret Clearance. Who We Are Horizon Industries Limited (Horizon) is a dynamic IT and Management Consulting firm based in the Washington, DC area. Founded in 1996, Horizon Industries Limited (Horizon) has evolved into a company of highly qualified professionals that provides full-cycle IT Consultant and Management support in both the private and public sectors. Horizon's culture is based on our core values, and we PRIDE ourselves on a diverse, employee, and family-centric approach. We are currently seeking a Documentation Specialist for a full-time position, remotely supporting the Defense Logistics Agency (DLA) Job Description: The Program provides the full range of IT services, technical and management expertise that support applications, software, hardware, infrastructure, and systems across the DLA IT Enterprise. Support is provided for information technology solutions, technical support, maintenance, and sustainment; operations support; application development, maintenance, and technical support; and lifecycle management. Additionally, the program also supports administrative program management for IT program offices and the DLA Information Operations Office. The program provides support technology services across the DLA Information Operations Enterprise, the DLA Program Executive Offices (PEO), and all other technology services currently supported through DLA Contracting Services Office (DCSO) acquisitions. Duties of a Documentation Specialist may include: Gather, analyze, and compose technical information Conduct research and ensure the use of proper technical terminology Translate technical information into clear, readable documents to be used by technical and nontechnical personnel For applications built to run in a Windows environment, use the standard help compiler to prepare all on-line documentation Required Skills / Experience: Five (5) years relevant experience. Experience in technical writing and documentation pertaining to all aspects of IT Experience in preparing technical documentation, including conducting research on applicable standards. Demonstrated experience and ability to work independently or under only general direction Relevant certification from a nationally recognized technical authority Education: Bachelor's degree in Computer Science, Engineering, Information Systems, or related field; or equivalent experience. Why you will love working with us/ Perks A comprehensive benefits package including healthcare (medical, dental, vision and disability) a 401k program where you are 100% vested from day one with an employer match after 90 days. an Educational Assistance program. a Student Loan Repayment Program Gym Reimbursement Program. Paid Time off Dynamics, passionate, multi-disciplinary team of creative minds to work with and many more. Horizon is an Equal Employment Opportunity employer, and it is our policy to consider all applicants for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. EOE/M/F/Vet/Disabled
    $28k-39k yearly est. Auto-Apply 6d ago
  • Senior Billing Specialist / Coding / Revenue Cycle Lead (Remote - U.S. Healthcare)

    Drhouse

    Remote correspondence specialist job

    DrHouse is a leading U.S.-based telemedicine company redefining how patients access care. We deliver fast, affordable, and high-quality virtual healthcare, putting patients first while operating at scale across the United States. As we continue to grow, we are seeking a Senior Billing Specialist / Revenue Cycle Lead to own and optimize our end-to-end billing and revenue cycle operations. Role Overview This is a senior, hands-on leadership role responsible for owning the full revenue cycle while leading and developing the billing team. You will serve as the subject matter expert for U.S. healthcare billing, oversee daily billing operations, manage payer relationships, and drive continuous improvement in collections, denial reduction, and compliance. This role is primarily focused on commercial payers and Medicare. The ideal candidate has deep experience in U.S. medical billing, strong leadership skills, and is comfortable operating in a fast-paced telehealth environment. Key Responsibilities Lead, manage, and mentor the billing and revenue cycle team, ensuring accuracy, efficiency, and accountability Own the full revenue cycle, including insurance verification, charge entry, claim submission, payment posting, denials management, and collections Establish and optimize billing workflows, performance metrics, and QA processes Act as the escalation point for complex billing and payer issues Drive initiatives to improve reimbursement rates, reduce denials, and accelerate cash flow Serve as the primary contact for payer relationships, including Humana, Aetna, BCBS, UHC, Medicare, and Anthem Ensure compliance with HIPAA, CMS regulations, and payer policies Partner cross-functionally with clinical, compliance, product, and leadership teams Analyze billing and revenue data and report key KPIs to senior leadership Required Qualifications 5+ years of experience in U.S. medical billing and revenue cycle management Proven experience leading or supervising billing teams Strong expertise with commercial payers and Medicare Advanced knowledge of CPT, ICD-10, denial management, and payer workflows Hands-on experience with EHR and practice management systems; clearinghouse experience preferred Strong understanding of HIPAA, CMS rules, and reimbursement regulations Excellent leadership, communication, and problem-solving skills Highly detail-oriented with strong analytical capabilities Preferred Qualifications Experience in telehealth, virtual care, or high-volume digital health environments Professional certifications such as CRCE, CRCP, HFMA certifications, leadership training, or similar Experience scaling billing operations in a growing organization What We Offer Fully remote role within the U.S. Competitive compensation based on experience High-impact leadership role with ownership over revenue operations Opportunity to build and scale billing processes in a growing telehealth company Mission-driven team focused on expanding access to care
    $35k-49k yearly est. Auto-Apply 2d ago

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