What you will do
Under direct supervision, tracks and provides direct support for all projects/contract managed by the reporting Project Manager. Actively participates in contract activities such as Preventative Maintenance (PM) Schedules, Logs, and Reports, Manpower Tracking Logs, EPA Logs, QA/QC Logs and Reports, Service Order (SO) Tracking Logs, Reports, and Assessments, Warranty Tracking Logs, Filing and Collation of Invoice Documentation, and Consumable Material Tracking Logs for the Project Manager and customers. Provides administrative, day to day support in the maintenance & service operational areas.
How you will do it
1. Responsible for the tracking and monitoring the contract deliverables with the reporting Project Manager. Escalate issues and coordinate with appropriate individuals (Foreman and/or Project Manager) for timely follow-up as required. May require direct interaction with customers for follow-up to secure purchase orders or to meet special invoicing conditions. May be required to take meeting minutes as directed by the Project Manager. May be required to participate in QC reporting (in the field and office) and follow JCI PPE Safety requirements while in the field.
2. Manage a document control system in support of Service Orders, TDP deliverables, QAQC, and PM activities.
3. Update and compile contract deliverables as required by team and prepare for delivery to customer as required.
4. Runs query reports, researches and reconciles unaligned costs, such as labor hours, material purchases, expenses, other service related transactions, and any other supporting documents and/or customer and value reporting required by the contract.
5. Support inventory control process for materials including updating equipment asset transactions.
6. Assist Project Manager in tracking of warranty/SD warranty issues.
7. May be required to maintain and coordinate database information through a third party vendor.
8. Provide support with the subcontract process. Type, mail or track subcontracts for appropriate approval signatures. Secures bids and quotes for materials and subcontracts. Prepares Purchase Order Requests with supporting documentation. Files and supports collection of receipt information with accounts payable.
9. May prepare and submit service billings in a special invoice format as defined by individual customer account special handling requirements.
10. Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates up-to-date.
11. Coordinate and generate scheduled service visit reports/requests and security badge requests.
12. Assist with new employee orientation documentation and activities such as safety training or training on administrative processes, as needed.
13. Collect, enter, and sign team’s time and enter into time recording system for Project Manager approval on a weekly basis.
14. Complete all Project Manager assigned training (i.e., OSHA 30, LEM, etc.)
15. Attend all safety meetings when scheduled.
16. Maintain office administration services by organizing office clerical operations and procedures.
17. Provide additional service administration support, as required.
18. May be required to work on special projects and other duties as assigned.
What we look for
Associate’s degree preferred, high school diploma or equivalent required, plus three to five years of related work experience, preferably within a service / sales, or technical work environment. Must have proficient computer skills within the following applications: Advanced Microsoft Word, Excel, ACCESS, Desktop Publishing and Internet business application usage. Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence. Ability to prioritize work activities based upon financial impact to desired business goals. Experience and/or basic project accounting or costing principals is desired.
In order to meet the increasing demands of our customers and comply with the Federal orders, we may require all new hires to be fully vaccinated against COVID-19 as a condition of employment and submit proof in our Johnson Controls Vaccination Tracker upon hire.
Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.
Based on recent jobs postings on Zippia, the average salary in the U.S. for a Correspondent is $68,523 per year or $33 per hour. The highest paying Correspondent jobs have a salary over $128,000 per year while the lowest paying Correspondent jobs pay $36,000 per year
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