Cortland jobs in Smyrna, GA

At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment. Role Overview As a Resident Services Specialist, you'll be a key member of our Center of Excellence (COE), delivering exceptional, personalized support to residents and internal teams across phone, email, and digital channels in a fast-paced contact center environment. This role plays a vital part in strengthening resident relationships, resolving concerns efficiently, and driving satisfaction and retention through service excellence. The ideal candidate thrives in a high-volume setting and brings a calm, solutions-focused approach to every call, message, or case. If you're dependable, detail-oriented, and motivated by helping others, you'll make a meaningful impact here. Respond to resident inquiries with professionalism, urgency, and empathy Proactively manage a shared workload and support cross-functional collaboration Consistently meet or exceed key performance indicators (KPIs) and goals Demonstrate strong communication, critical thinking, and multi-tasking abilities Thrive in a fast-paced, diverse, team-driven environment Prioritize tasks effectively and deliver results within established timelines Adapt to an environment which promotes innovation, change, and continuous improvements Ability to excel in a contact center by leveraging continuous coaching and professional development Qualifications Bachelor's degree or equivalent industry experience 2+ years' experience in sales, customer service, or contact center operations Experience in the multifamily industry preferred Excellent verbal and written communication skills Proficiency in Microsoft Office Suite, Funnel, OneSite and RealPage applications Proficiency using CRM tools in a contact center environment Flexibility to work weekends and/or extended hours as business needs require Bilingual (English/Spanish) proficiency is a plus About Cortland Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio. Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people. Cortland is an equal opportunity employer, and we're proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email ******************** Cortland is a drug-free workplace. Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.

At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment. Role Overview As a Talent Acquisition Consultant, you will play a critical role in attracting and hiring top talent for front-line roles in a fast-paced, high-volume environment. You'll be the driving force behind building strong pipelines, creating innovative sourcing strategies, and delivering an exceptional candidate experience that reflects our brand and culture. * Drive high-volume recruiting efforts for front-line roles across multiple communities, ensuring timely and quality hires. * Collaborate with hiring managers to understand staffing priorities, build strong partnerships, and deliver effective recruiting strategies. * Design and execute innovative sourcing strategies to attract top-tier talent in competitive markets. * Build and nurture talent pipelines through networking, community engagement, and creative outreach initiatives. * Coordinate interviews and collaborate with internal teams to create a seamless, positive candidate experience. * Represent our brand at career fairs, open houses, and local events, showcasing our culture and growth opportunities. * Act as a brand ambassador, promoting our values, benefits, and unique employee experience to excite potential hires. Qualifications * 3-5 years of experience in full-cycle recruiting, preferably in high-volume environments. * Proven ability to source and engage candidates through multiple channels, including job boards, social media, and community outreach. * Strong relationship-building and communication skills with hiring managers and candidates. * Ability to manage multiple priorities in a fast-paced setting while maintaining attention to detail. * Proficiency in applicant tracking systems (ATS) and recruitment analytics tools. * Must be able to work full-time from our Atlanta, GA (Buckhead) office. About Cortland Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio. Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people. Cortland is an equal opportunity employer, and we're proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email ********************. Cortland is a drug-free workplace. Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.

At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment. Role Overview As a Screening & Applications Specialist, you are a key member of our Center of Excellence (COE), serving as the main point of contact for applicants from submission to move-in. In our fast-paced contact center, you manage high-volume calls, emails, and tasks with professionalism, empathy, and attention to detail. You guide applicants through the leasing process, ensuring a seamless, positive experience while maintaining accuracy and compliance. Partnering with community teams, you help deliver the best experience for every applicant. The ideal candidate excels in a fast-paced, high-volume environment and approaches every applicant and community team interaction with calm, solutions-focused professionalism. If you are dependable, detail-oriented, and driven to provide exceptional service, you'll make a meaningful impact on this team. **THIS IN NOT A COMMUNITY BASED LEASING CONSULTANT ROLE.** Oversee and manage all prospective applications from submission to approval. Serve as the main contact for applicants, guiding them through the lease process. Collect, verify, and maintain all required documentation for lease approval. Communicate clearly and proactively with applicants, responding to calls, emails, and chats with professionalism and empathy. De-escalate challenges with patience, problem-solving, and exceptional service. Ensure compliance with processes, guidelines, and proper pre-move-in requirements. Maintain and update lease data, CRM, and reporting tools to track applications, important dates, and community metrics. Issue adverse action notifications when necessary and follow through on all applicant communications. Qualifications High school diploma and equivalent industry experience 2+ years' experience in sales, customer service, or contact center operations Experience in the multifamily industry preferred Excellent verbal and written communication skills Proficiency in Microsoft Office Suite, Funnel, OneSite and RealPage applications Proficiency using CRM tools in a contact center environment Flexibility to work weekends and/or extended hours as business needs require Bilingual (English/Spanish) proficiency is a plus About Cortland Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio. Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people. Cortland is an equal opportunity employer, and we're proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email ******************** Cortland is a drug-free workplace. Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.

At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment. Role Overview As a Community Relations Associate, you will take a key role in providing your community's residents with a top-notch living experience that ensures delight with their daily interactions with their home, and their environment. You are the eyes and ears of your community's Center of Excellence, as well as the face of your resident's support system. Provide excellent customer service while maintaining the highest standards of courtesy, respect, and sensitivity for resident service and engagement. Greet and communicate with walk-in prospective residents, process payments, deliver resident notices, and provide keys to vendors. Establish, manage, and maintain marketing programs and social media presence. Partner with teams from other communities to deepen the company's relationship with residents and achieve resident retention goals. The Impact You Can Make Your team is ground zero in top-tier customer satisfaction and the creation of great ideas that spread to our other communities in the region. You serve as the liaison for your residents and prospective residents to access the best service and support channels to address their needs. Qualifications Bachelor's degree or equivalent industry experience 2+ years of Property Management experience preferred Experience in sales and customer service Excellent written and verbal communication skills Stellar attention to detail and organization skills Strong analytical, critical thinking and problem-solving skills Able to multitask and meet deadlines in a timely and organized manner. Proficiency in Microsoft Office Suite, Funnel, OneSite and RealPage applications Flexibility to work weekends and/or extended hours as needed. About Cortland Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio. Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people. Cortland is an equal opportunity employer, and we're proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email ******************** Cortland is a drug-free workplace. Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.

At Cortland Partners, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in multifamily, our high performance continues to drive exponential growth - and we invite you to join us on our journey towards real estate excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show. As a Senior Service Technician, you maintain the physical integrity of a multimillion dollar, multifamily apartment home community for residents, visitors, and associates alike. Qualifications Roles You'll Play THE SUPERHERO Seem to have superpowers because you know how to diagnose and fix pretty much anything - electrical, plumbing, HVAC, gas, appliance, structural, lighting, and security systems Demonstrate your knack for repairs and set the example for all your fellow Maintenance Technicians Make your community a higher functioning and more efficient place for residents to call home Combat Facilities and Services challenges by performing routine preventive maintenance and making sure all tools are in perfect condition THE CARETAKER Do whatever it takes - fixing a leak, repairing damage in a vacant unit, or removing abandoned furniture and appliances - to keep your community in tip-top shape Eliminate disarray, disrepair, and chaos to keep your community running like a well-oiled machine Make residents feel confident you will be there for them if something in their apartment breaks THE OUTDOORS ENTHUSIAST Always looking for an excuse to be outside - not a fan of sitting in a cubicle Welcome opportunities to roll up your sleeves and get your hands dirty Not intimidated by extreme weather, sewage, or heights Happy to be on your feet most of the day, walking long distances, working on roofs, lifting up to 75 pounds, and operating machinery Our Vision of What Success Looks Like Residents feel completely confident that all community maintenance issues will be repaired quickly and effectively. Service requests are at an all-time low, thanks to all your preventive maintenance and quick repairs. Your community looks perfect. Common areas are spotless, the grounds are beautiful, and curb appeal is worthy of a magazine cover. Your Building Blocks of Success Solid record of carpentry, plumbing, and electrical repair experience Physical agility and mobility Resourceful problem solver Ability to interact with customers professionally and enthusiastically Current EPA, CPO, and HVAC certifications The Foundation of Cortland Partners At Cortland, we create, reimagine, and manage apartment communities for over 100,000 residents nationwide. Headquartered in Atlanta, GA, we have communities in ten states and regional offices in Charlotte, Dallas, Denver, Houston, and Orlando. From product design and procurement to general contracting and property management, we do it all - to make sure our communities are the perfect setting for living life to its fullest. Our success is fueled by our belief in a better life - where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people - possibilities that translate into superior living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them. Cortland Partners is an equal opportunity employer, and we're proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email or call ************. Cortland Partners is a drug-free workplace. Cortland Partners participates in e-verify to verify the employment status of all persons hired to work in the United States. Apply Here: ******************************************* PI99078331 Additional Information All your information will be kept confidential according to EEO guidelines.

At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment. Role Overview As the Vice President of Brand Strategy and Experience, you will be the visionary behind crafting and delivering an exceptional living experience across our multifamily portfolio. You'll define and execute a cohesive brand strategy that translates into meaningful, memorable resident experiences and scalable design systems. You'll lead cross-functional collaboration with teams across design, investments, operations, marketing, communications, and development to bring the brand to life at every touchpoint. Through thoughtful, experience-driven strategies, you'll elevate resident satisfaction and retention, foster vibrant communities, unlock new revenue opportunities, and strengthen long-term asset performance - positioning Cortland as a recognized leader in consumer experience within the multifamily industry. **This is a full-time, onsite role in the Cortland Buckhead Office** Strategic Planning and Cross-Functional Collaboration Lead the development of brand strategies, annual business plans, and 3-year strategic plans to strengthen brand positioning and achieve commercial objectives. Leverage Cortland's proprietary consumer segmentation, resident insights, surveys, data analytics and trend analysis to identify opportunities for innovation and improvement across the resident journey. Work closely with operations, field teams, investments, marketing, and design teams to align strategies and ensure cohesive execution of brand roadmaps. Brand Performance and Growth Serve as a brand business leader, driving market leading performance and ensuring brand differentiation within our markets. This includes representing the brand in cross-functional planning and translating consumer insights into actionable strategies. Develop and monitor key performance indicators to measure resident experience success, including satisfaction scores, retention, online reputation, and the overall contribution to community financial performance. Guest Experience Excellence Build upon our market-leading resident experience by orchestrating brand delivery across the full ecosystem, from online, prospect funnel and on-property execution and programming, to ensure consistent, differentiated, and high-quality resident experiences. Collaborate with marketing and communications to align prospect and resident-facing messaging across all communications channels. Innovation and Implementation Lead the planning, piloting, and rollout of brand hallmarks, product/service innovations, and other initiatives to enhance the brand experience. Develop fresh concepts and engagement strategies targeted towards specific resident segments and asset archetypes to differentiate the company's brand and communities in the marketplace Partner with product and technology teams to enhance digital touchpoints, introduce new features and capabilities, reduce friction, and increase resident engagement. Brand Integrity and Standards Serve as a resident advocate within the organization, ensuring the voice of the customer informs decisions at every level. Translate brand positioning into operation and design principles and standards. This involves reviewing and providing guidance on property-level creative concepts, ensuring alignment with the customer segmentation and standards during renovations and new openings, and managing brand standards implementation. Qualifications A Bachelor's or Master's degree in Brand Management, Marketing, Industrial Design, or a related field, or an equivalent combination of education and work experience. 10+ years of experience in marketing, innovation, or brand management role, with progressive leadership experience Proven success in experience delivery, ideally within the real estate, hospitality, or consumer lifestyle sectors. Demonstrated project and financial management experience, including managing budgets and multi-partner relationships. Ability to demonstrate creative credibility, strategic acumen, and an ability to operate fluidly between big-picture vision and detailed execution. Exceptional strategic thinking and analytical skills, with a proven ability to interpret market data and consumer insights to drive performance. Strong commercial acumen with a track record of delivering commercial results and ROI. Excellent verbal and written communication skills and executive presence for engaging senior stakeholders and external partners. Demonstrated people and business leadership skills, with the ability to inspire and develop teams. About Cortland Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio. Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people. Cortland is an equal opportunity employer, and we're proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email ******************** Cortland is a drug-free workplace. Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.

At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment. Role Overview As a Research Analyst, you will play a critical role in supporting the firm's research and investment strategy efforts through data analysis, market monitoring, and preparation of materials for leadership and investor discussions. This is an excellent opportunity for someone early in their career who enjoys solving analytical problems, blending quantitative and qualitative insights, and contributing to real estate investment strategy for a top 10 national apartment owner and investor. Analyze large datasets to support investment decisions and research initiatives Monitor economic trends, real estate markets, and key performance indicators Prepare presentations and materials for leadership and investor discussions Use Excel and SQL to manage, manipulate, and interpret data effectively Apply critical thinking to connect data findings to macroeconomic trends and strategic investment considerations Collaborate with research and investment teams in a dynamic, fast-paced environment Stay informed on market developments and continuously enhance technical and analytical skills Qualifications Bachelor's degree in Economics, Finance, Statistics, Applied Mathematics, Data Analytics, Computer Science, Information Systems, Engineering, or a related field 1-3 years of experience in an analytical, research, or data-focused role Strong Excel skills, including pivot tables, advanced formulas, Power Query, and data modeling Working knowledge of SQL for joins, aggregation, filters, and query logic Solid written and verbal communication skills, including proficiency in PowerPoint and professional writing Comfortable working with and reconciling large datasets Exceptional attention to detail, intellectual curiosity, and ability to manage multiple projects Preferred or teachable skills: Exposure to or interest in cloud data platforms, primarily Azure Data Lake and Databricks Familiarity with economic data tools (FRED, Census, Bloomberg, BLS, MacroBond) General statistical coding experience or interest in Python Experience or coursework related to economics, real estate, finance, or data analytics Ability to synthesize quantitative and qualitative analysis and present insights clearly A strong interest in macroeconomic trends and real estate investment fundamentals About Cortland Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio. Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people. Cortland is an equal opportunity employer, and we're proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email ******************** . Cortland is a drug-free workplace. Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.

At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment. Role Overview As an Accounts Payable Coordinator, you are responsible for efficiently managing, organizing, and paying all applicable invoices in a timely fashion. Control the purse strings at Cortland, review and pay invoices, and handle weekly check runs Enthusiastically provide status information to colleagues and support efficient operations by paying owed sums on timely basis Enter, review, and process weekly employee expense report Methodically organize mountains of paperwork into systematized files Carefully review all payable batches for accuracy and maintain all payable files Record routine documents into our system, including incoming payment statements, receipts, paid utility documents, outgoing checks, and wires Generate AP progress reports and keep and share an accurate, highly-detailed history of all your activities Prepare 1099 forms for all the independent contractors you're responsible for paying Reconcile vendor statements and complete necessary administrative documents to resolve any discrepancies Assemble monthly bank reconciliations and manage paperwork supporting that process Qualifications Bachelor's degree in Accounting or related field preferred, or at least 2 years relevant experience In-depth knowledge of accounting rules Strong organizational, quantitative, and problem-solving skills Exceptional attention to detail while performing multiple assignments under tight deadlines Excellent interpersonal, verbal, and written communication skills About Cortland Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio. Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people. Cortland is an equal opportunity employer, and we're proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email ******************** Cortland is a drug-free workplace. Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.

At Cortland Partners, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in multifamily, our high performance continues to drive exponential growth - and we invite you to join us on our journey towards real estate excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show. As a Senior Maintenance Technician, you maintain the physical integrity of a multimillion dollar, multifamily apartment home community for residents, visitors, and associates alike. Roles You'll Play THE SUPERHERO THE CARETAKER THE OUTDOORS ENTHUSIAST Our Vision of What Success Looks Like Your Building Blocks of Success The Foundation of Cortland Partners At Cortland, we create, reimagine, and manage apartment communities for over 100,000 residents nationwide. Headquartered in Atlanta, GA, we have communities in ten states and regional offices in Charlotte, Dallas, Denver, Houston, and Orlando. From product design and procurement to general contracting and property management, we do it all - to make sure our communities are the perfect setting for living life to its fullest. Our success is fueled by our belief in a better life - where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people - possibilities that translate into superior living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them. Cortland Partners is an equal opportunity employer, and we're proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email *************************************** or call ************. Cortland Partners is a drug-free workplace. Cortland Partners participates in e-verify to verify the employment status of all persons hired to work in the United States. Apply Here: ******************************************* PI100239330 Additional Information All your information will be kept confidential according to EEO guidelines.

At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment. Role Overview As a Senior Fund Accountant, you support the overall reporting, analysis, and operations of a fund of Cortland assets. The Reports Guru Assist with capital call and distribution calculations in accordance with the applicable partnership agreements Calculate and report quarterly investor level reporting - like NAV statements Assist with quarterly and year-end close activities for your fund and its underlying investments, including the preparation of income statements, balance sheets, and cash account reconciliations Collaborate with the Investments team to prepare and review client deliverables, drawdown/distribution notices, NAV statements, and quarterly reports Help coordinate annual fund-level audits that include accounting processes like bank reconciliations, cash management, general ledger entries, and financial statement preparation and review Prepare quarterly unaudited and annual audited financial statements Perform monthly bank reconciliations and other treasury functions Complete quarterly equity reconciliations The Analyzer Apply your knowledge of partnerships, fund structures, waterfalls, preferred return/promote/carried interest, acquisition fees, and capital transactions Forecast fund and portfolio level liquidity for senior management Effectively communicate with senior management regarding financial statements, investor reporting, and cash management Help develop, document, and communicate accounting policy and procedures; identify and implement process improvements as applicable Review fee calculations per the provisions of the respective agreements The Impact You Can Make Investors have a crystal-clear picture of how their assets are performing thanks to your contributions. The Fund Controller you work with looks forward to receiving your inputs because they are always insightful and spot on. You make everyone's lives easier by providing them with highly accurate and timely reports, keeping the whole team on the same page. Qualifications Experience with financial management; real estate experience a plus Strong organizational, analytical, communication, problem-solving, and time-management skills Extraordinary attention to detail while performing multiple assignments under tight deadlines Proficiency in Excel and other Microsoft Office programs About Cortland Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio. Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people. Cortland is an equal opportunity employer, and we're proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email ******************** . Cortland is a drug-free workplace. Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States

At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment. Role Overview As a Community Relations Manager, you will take a leading role in providing your community's residents with a top-notch living experience that ensures delight with their daily interactions with their home, and their environment. You are the eyes and ears of your community's Center of Excellence, as well as the face of your resident's support system. You will work closely with your COE as well as lead other onsite associates in the execution of strategic resident services initiatives and assist with the management of business operations for multimillion dollar, multifamily apartment home communities. Provide excellent customer service while maintaining the highest standards of courtesy, respect, and sensitivity for resident service and engagement. Directly assist the multi-site Community Manager in leading a team in their daily activities to ensure compliance with company and government policies, procedures, and expectations including safety, OSHA compliance, and Fair Housing guidelines. Perform regular community inspections, i.e., vacancies, make-ready apartments, models as well as conducting move-in and move-out inspections. Regularly inspect the property for community policy violations, needed repairs and overall appearance, and resolve concerns timely. Manage and maintain vendor relationships. Assist the community's COE with accepting move out notices, service requests, resident transfers and other in-person resident needs. Partner with your COE to keep your finger on the pulse of resident satisfaction levels to ensure we are delivering everything our residents expect and beyond. Continuously monitor Funnel for incoming tasks assigned by your COE and ensure timely completion and schedule follow-ups where necessary. Greet and communicate with walk-in prospective residents. Process in-person rental payments. Deliver notices to residents as needed. Review performance management dashboards that measure renewal rates, resident satisfaction, move-ins/move-outs, traffic activity, closing ratios, application statuses, and other key community metrics. Establish, manage, and maintain marketing programs and social media presence. Guide your team in the creation of meaningful resident experience programs by creating tactical plans and evaluating community performance. Inspire your community colleagues to continually strengthen resident event strategies. Partner with teams from other communities to deepen the company's relationship with residents and achieve resident retention goals. The Impact You Can Make Your reputation as a hands-on manager and decisive tactician grows daily, and the multi-site Community Manager feels totally confident leaving you to run the community during absences. Your team is ground zero in top-tier customer satisfaction and the creation of great ideas that spread to our other communities in the region. You serve as the liaison for your residents and prospective residents to access the best service and support channels to address their needs. Qualifications Bachelor's degree or equivalent industry / customer service experience 3+ years of Property Management experience preferred Experience in sales and customer service Excellent written and verbal communication skills Stellar attention to detail and organization skills Strong analytical, critical thinking and problem-solving skills Able to multitask and meet deadlines in a timely and organized manner. Proficiency in Microsoft Office Suite, Funnel, OneSite and RealPage applications Flexibility to work weekends and/or extended hours as needed. About Cortland Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio. Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people. Cortland is an equal opportunity employer, and we're proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email ******************** Cortland is a drug-free workplace. Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.

At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment. Role Overview As the Manager of Cortland Front Door, you are responsible for the total service delivery for multiple apartment communities while providing direction and oversight for multiple supervisors and service associates within an assigned state. The Servant Leader Provide on-call support to Service Managers, Technicians, Community Managers, and community teams within your designated territory Recruit, hire, and onboard Service Managers and Service Technicians Ensure daily/nightly completion of resident doorstep trash and recycle pickup and bulk waste for assigned communities Make informed decisions with consideration to resident and community impact, ensuring maximum quality of service for Cortland residents and community teams Elevate responsiveness to Community Managers and Service Managers Assist in management or service roles if or when needed to ensure limited-service disruption The Waste Expert Inspect properties regularly for resident and service team compliance Create and manage schedule for service team Manage a labor budget depending on number of assigned communities Approve time sheets and ensure communities are serviced as scheduled Keep inventory of supplies and manage proper usage to service team Comply with, promote, and train on all safety policies and procedures and report all safety incidents in a thorough and timely manner Ensure daily delivery of company reports to designated community teams and Director of Cortland Front Door Keep timely and accurate community, associate, and operational records Facilitate and lead new community launches, including container distributions Drive to inventory warehouse when needed for supplies (personal protective equipment, containers, waste stations, or other supplies) The People Person Create and maintain cooperative working relationships and frequent communication with community teams through daily site visits and immediate response to questions and concerns Promote a service first approach with excellent resident communication and professionalism Collaborate with internal customer service associates, Finance, Talent, Marketing, Operations, and IT Discuss associate's development needs and subsequently facilitate appropriate support, coaching, and/or training opportunities The Impact You Can Make Waste Technicians feel confident they can meet the goals you set because your thorough research has ensured such accuracy in your projections. The communities and departments you service couldn't be more pleased with your knowledgeable solutions to their waste and recycle problems. You're so helpful in preparing reports and materials that others never have any questions about missing information. Qualifications Strong 5+ years of multi-site operations leadership High school diploma or GED equivalent Knowledge of basic employment law, customer service fundamentals, and leadership/management principles Customer service and prior people management experience Ability to manage stress and adapt to changing environment, comfortable with complexity Ability to perform effectively in environments with frequent workload changes and competing demands Effectively communicate with others both verbally and written Able to work with cross-functional teams within the organization Unwavering integrity and ability to be trusted with consistent service completion Proficiency in MS Word, Outlook, Excel & Power Point Clean driving record About Cortland Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio. Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people. Cortland is an equal opportunity employer, and we're proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email ******************** Cortland is a drug-free workplace. Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.

At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment. Role Overview As the Director, Leasing Hub, you will lead the enterprise-wide strategy and operations for the centralized Leasing Hub function, driving innovation and ensuring alignment with organizational goals. In this role, you will be responsible for delivering measurable impact on revenue growth, enhancing customer experience, and enabling scalability across the business. Success requires a strategic mindset that fosters collaboration and innovation, the ability to achieve operational efficiency and financial results, and a commitment to developing talent while cultivating a high-performance culture. Qualifications 8+ years in customer service, centralized operations, or related field, with at least 4 years in multi-team leadership or senior management roles. Experience influencing executive stakeholders and managing budgets. Proven ability to lead organizational change and scale operations. Strong strategic thinking and ability to translate business objectives into operational strategies and measurable outcomes. Excellent communication, collaboration, and leadership skills. Ability to travel to Dallas, TX roughly 25% of the time. About Cortland Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio. Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people. Cortland is an equal opportunity employer, and we're proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email ******************** . Cortland is a drug-free workplace. Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.

At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment. Role Overview THIS IN NOT A COMMUNITY BASED LEASING CONSULTANT ROLE. Please review our current leasing consultant positions on our careers page: ********************************************************** Keyword=community+group&search Relation=keyword_all&search Category=8748 As a Leasing Hub Associate, you help create energy and excitement around Cortland's communities for future residents. You uncover their needs and match those needs with the perfect apartment home. The Brand Representative * Market Cortland to future residents getting them excited to learn more about our communities, culture, vision, and value proposition. * Advise prospective tenants of the features, benefits, pricing, and amenities of each individual community as a result of your in-depth market and community knowledge * Continually grow your skill set and understanding of Cortland thru participation in customized training and site visits The Communicator * Nurture new leads from RealPage for the onsite leasing teams by receiving incoming calls, emails and text messages * Leverage your outbound sales skills nurture an average of 40-50 leads per day and generate new appointments at all of our communities * Foster an ongoing positive relationship with residents, onsite leasing teams and peers The Impact You Can Make * Your onsite leasing teams are absolute rock stars because you've learned what's important to future residents before they ever visit the community. * Occupancy is at an all-time high thanks to your ability to generate leads and book tours. * Residents are so overjoyed with the community you told them about, they might just become lifers. Qualifications * Stellar 2+ years of customer service experience - preferably in sales experience * Demonstrated English or bilingual fluency * Excellent presentation, written, and verbal skills * Strong computer and typing skills * Proficient in OneSite software; L2L preferred About Cortland Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio. Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people. Cortland is an equal opportunity employer, and we're proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email ******************** Cortland is a drug-free workplace. Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.

At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment. Role Overview As a Leasing Consultant, you connect with future residents, identify their wants and needs, and secure lease agreements for a multi-million dollar, multifamily apartment home community. Discover future residents' needs, show them around your community's amenity areas and model homes, and highlight all the benefits that will make them want to call your community home. Brag about your community's unique features and benefits - and highlight what sets it apart from the competition. Understand that choosing a place to live is a big decision and that each customer will have their own set of concerns and non-negotiables to work through. Enjoy listening to people's problems with empathy and share helpful advice. Relate well with all types of personalities - even if they seem to come from a totally different planet. Create added value by anticipating and addressing living concerns customers haven't even thought about yet. Scout the competition to stay one step ahead of everyone. Qualifications Solid communication skills that allow you to connect easily with diverse groups of people Stellar track record of leasing or sales experience Resourceful problem solving Enthusiastic and professional customer service About Cortland Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio. Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people. Cortland is an equal opportunity employer, and we are proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email **************************** or call ************. Cortland is a drug-free workplace. Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.

At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment. Role Overview As a Service Technician, you have up to 1 year of experience in providing resident satisfaction through giving best in class service and performing basic maintenance of your community. * Perform carpentry, plumbing and/or electrical repair; maintain grounds including trash pick-up * Complete turnovers/make-readies of vacant units * Assist with resident functions and other duties as requested by your supervisor Qualifications In return for your hard work - Cortland offers all of our Service Technicians: * Competitive pay including monthly commission and full benefits * Personalized training through in-house CPO, EPA & CPR certified proctors to earn your certifications and online training at your pace * Individual growth plan to help you achieve your professional goals through training, mentorship and leadership support * First in the industry customized "rolling classroom" 18 wheeler Mobile Training Unit (MTU) that deploys to your city for hands on training in HVAC, plumbing, electrical, fire safety panels & pool equipment About Cortland Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio. Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people. Cortland is an equal opportunity employer, and we're proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email ******************** Cortland is a drug-free workplace. Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.

At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment. Role Overview As the Vice President of Construction, will oversee all aspects of construction management for both our in-house development team and our New Construction projects. This leadership role is accountable for the successful delivery of multifamily developments in major U.S. markets-ensuring operational excellence, financial performance, and brand-quality standards across every build. The ideal candidate brings deep expertise in construction management, particularly in garden-style, wrap/podium, and core residential product types. You will lead a high-performing team, manage department-level P&L, and serve as a strategic partner across Development, Capital, and Executive Leadership to help drive Cortland's long-term growth. Lead the selection and management of external contractors, vendors, and subcontractors, ensuring compliance with Cortland's quality, safety, and performance standards. Drive innovation and continuous improvement in construction processes, safety standards, and best practices across all projects. Foster a culture of teamwork, accountability, and excellence within the construction teams. Develop and maintain strong relationships with key stakeholders, including developers, architects, engineers, local government officials, and contractors. Ensure compliance with all regulatory requirements and industry standards. Monitor and mitigate risks associated with construction projects, taking proactive measures to resolve issues as they arise. Report regularly to senior leadership on the status of construction projects, performance metrics, and P&L results. Qualifications Bachelor's degree required in Construction Management, Civil Engineering, Architecture, or a related field preferred. Minimum of 10 years of progressive experience in construction management, with a proven track record in leading teams and delivering successful residential construction projects. Proven expertise in garden-style, wrap/podium product, and core residential buildings. Strong background in managing both the technical and financial aspects of construction projects. In-depth knowledge of construction processes, scheduling, budgeting, and contract management. Strong understanding of safety regulations, quality control, and risk management in construction. Excellent communication, negotiation, and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders. Ability to thrive in a fast-paced, dynamic environment while balancing multiple projects and priorities. LEED certification and PMP are a plus. Agency Notice: Cortland is currently managing recruitment internally and is not engaging external agencies for this position. Unsolicited candidate submissions will not be considered. We kindly ask that agencies refrain from contacting team members directly. Should our needs change, our Talent Acquisition team will reach out through the appropriate channels. We appreciate your understanding. About Cortland Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio. Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people. Cortland is an equal opportunity employer, and we're proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email ******************** Cortland is a drug-free workplace. Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.

At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in multifamily, our high performance continues to drive exponential growth - and we invite you to join us on our journey towards real estate excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show. Role Overview As a Community Relations Associate, you will take a key role in providing your community's residents with a top-notch living experience that ensures delight with their daily interactions with their home, and their environment. You are the eyes and ears of your community's Center of Excellence, as well as the face of your resident's support system. Qualifications Bachelor's degree or equivalent industry experience 2+ years of Property Management experience preferred Experience in sales and customer service Excellent written and verbal communication skills Stellar attention to detail and organization skills Strong analytical, critical thinking and problem-solving skills Able to multitask and meet deadlines in a timely and organized manner. Proficiency in Microsoft Office Suite, Funnel, OneSite and RealPage applications Flexibility to work weekends and/or extended hours as needed. About Cortland At Cortland, we create, reimagine, and manage apartment communities for residents nationwide. Headquartered in Atlanta, GA, we have communities and regional offices all over the country, as well as overseas. From product design and procurement to general contracting and property management, we do it all - to make sure our communities are the perfect setting for living life to its fullest. Our success is fueled by our belief in a better life - where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people - possibilities that translate into superior living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them. Cortland is an equal opportunity employer, and we're proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email **************************** or call ************. Cortland is a drug-free workplace. Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States. #LI-DNI

At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment. Role Overview As the Screening & Applications Manager, you manage the centralized application process and a team of Screening & Applications Specialists who carry out all functions and duties related to the prospect to applicant journey, including application screening, document collection, employment and rental history validation, applicant touch points, follow-up, and lease document execution for multiple multimillion dollar, multifamily apartment home communities across the company. Here are the roles you'll play: The Go-Getter * Hire, train, motivate, and supervise a team of Screening & Applications Specialists responsible for processing applications across multiple Cortland communities * Contribute to cultivating an excellent applicant-to-resident experience by establishing check-ins with applicants to ensure they are receiving timely responses to pending questions * Ensure the timely generation and delivery of applicant and move-in documentation and confirm they are completed according to company standards * Drive conversations and collections on all pre-move-in items, working to ensure that there are proper insurance coverages, bonds, utility updates, and lease signer agreements * Schedule and complete appropriate follow-up to discover wants and needs prior to move-in date, discuss any objections, and address concerns * Engage with communities to provide scheduled reports * Partner with Community managers and onsite teams in resolving disputes or concerns hindering move-in The Organizer * Confirm proper execution of lease forms and that documents are uploaded to OneSite * Follow established processes and guidelines in accordance with rental qualifications and criteria * Collect, review, and verify all supporting documentation needed for approval for all lease signers, including proof of income, rental history, photo ID, employment history, and further examination of credit or criminal history as needed * Send adverse action letters to denied applications * Analyze screening and application data to identify trends and make updates or adjustments in response with the goal of reducing evictions and bad debt * Adhere to processes and guidelines for reviewing any screening disputes * Maintain Funnel CRM for tracking pertinent dates and tasks The Impact You Can Make * No one is better at advocating Cortland's culture and values than you, and every resident is wowed by your customer service! * You are a stickler for rules - and your communities follow them to the tee to run like a well-oiled machine. * Your site team is on top of their game, which means the community is running efficiently, and resident life borders on utopian. Qualifications * Strong 5+ years' experience in a sales or customer service role; experience in the multifamily industry preferred * Bachelor's degree or equivalent industry experience required * Excellent presentation, written, and verbal communication skills * Strong time management and leadership skill * Stellar attention to detail and organization skills * Strong analytical, critical thinking, and problem-solving skills * Proficiency in Microsoft Office Suite, Funnel, RealPage, and OneSite applications About Cortland Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio. Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people. Cortland is an equal opportunity employer, and we're proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email ******************** Cortland is a drug-free workplace. Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.