Become A Counseling Services Manager

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Working As A Counseling Services Manager

Making Decisions and Solving Problems
Establishing and Maintaining Interpersonal Relationships
Assisting and Caring for Others
Communicating with Supervisors, Peers, or Subordinates
Getting Information

Deal with People
Mostly Sitting
Make Decisions
$83,000
Average Salary

What Does A Counseling Services Manager Do

Social and community service managers coordinate and supervise social service programs and community organizations. They manage staff who provide social services to the public.

Duties

Social and community service managers typically do the following:

Work with members of the community and other stakeholders to identify necessary programs and services
Oversee administrative aspects of programs to meet the objectives of the stakeholders
Establish methods to gather information about the impact of their programs
Analyze data to determine the effectiveness of programs
Suggest and implement improvements to programs and services
Develop and manage budgets for programs and organizations
Plan and manage outreach activities to advocate for increased awareness of programs
Write proposals for social services funding

Social and community service managers work for a variety of social and human service organizations. Some of these organizations focus on working with a particular demographic, such as children, people who are homeless, older adults, or veterans. Other such organizations focus on helping people with particular challenges, such as mental health needs, the presence of chronic hunger, and long-term unemployment.

Social and community service managers are often expected to show that their programs and services are effective. They collect statistics and other information to evaluate the impact that programs have in their community or on their target audience. They are usually required to report this information to administrators or funders. They may also use evaluations to identify areas that need improvement for programs to be more effective, such as providing mentorship and assessments for their staff.

Although the specific job duties of social and community service managers may vary with the size of the organization, most managers must recruit, hire, and train new staff members. They also supervise staff, such as social workers, who provide services directly to clients.

In large agencies, social and community service managers tend to have specialized duties. They may be responsible for running only one program in an organization and reporting to the agency’s upper management. They usually do not design programs but instead supervise and implement programs set up by administrators, elected officials, or other stakeholders.

In small organizations, social and community managers often have many roles. They represent the organization to the public through speaking engagements or in community-wide committees; they oversee programs and execute their implementations; they spend time on administrative tasks, such as managing budgets; and they also help with raising funds and meeting with potential donors.

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How To Become A Counseling Services Manager

Social and community service managers need at least a bachelor’s degree and some work experience. However, many employers prefer candidates who have a master’s degree.

Education

A bachelor’s degree in social work, urban studies, public or business administration, public health, or a related field is the minimum requirement for most social and community service manager jobs. Many employers prefer candidates with a master’s degree. Coursework in statistics, program management, and policy analysis is considered helpful.

Work Experience

Work experience often is needed for someone to become a social and community service manager, and is essential for those wishing to enter the occupation with a bachelor’s degree. Lower-level management positions may require only a few years of experience, although social and community service directors typically have much more experience. Candidates can get this experience by working as a social worker or in a similar occupation.

Important Qualities

Analytical skills. Social and community service managers need to understand and evaluate data in order to provide strategic guidance to their organization. They must be able to monitor and evaluate current programs as well as determine new initiatives.

Communication skills. Social and community service managers must be able to speak and write clearly so that others can understand them. Working with the community and employees requires effective communication. Public speaking experience is also helpful because social and community service managers often participate in community outreach.

Interpersonal skills. Social and community service managers should have good interpersonal skills. When speaking with members of their staff or members of the community, they must be tactful and able to explain and discuss all matters related to services that are needed.

Managerial skills. Social and community service managers spend much of their time administering budgets and responding to a wide variety of issues.

Problem-solving skills. Social and community service managers must be able to address client, staff, and agency-related issues as they occur.

Time-management skills. Social and community service managers must prioritize and handle numerous tasks for multiple customers, often in a short timeframe.

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Counseling Services Manager Jobs

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Counseling Services Manager Typical Career Paths

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Average Length of Employment
Counseling Services Director 4.0 years
Counseling Services Manager 4.0 years
Counseling Director 3.8 years
Director Of Program Services 3.7 years
Director Of Residential Services 3.7 years
Health Services Manager 3.4 years
Assessment Services Manager 2.6 years
Counseling Center Director 2.3 years
Top Careers Before Counseling Services Manager
Counselor 9.1%
Social Worker 6.8%
Case Manager 6.8%
Adjunct Professor 5.7%
Alcohol And Drug Counselor 5.7%
Academic Counselor 5.7%
Counselor Internship 5.7%
Teacher 5.7%
Therapist 5.7%
Program Coordinator 4.5%
Program Director 4.5%
Supervisor 4.5%
Clinical Director 4.5%
Community Health Internship 4.5%
Project Coordinator 3.4%
Internship 3.4%
Medical Social Worker 3.4%
Clinical Psychology Internship 3.4%
Assistant Manager 3.4%
Customer Service Representative 3.4%
Top Careers After Counseling Services Manager
Consultant 12.3%
Development Director 7.7%
Therapist 7.7%
Academic Adviser 6.2%
Social Worker 6.2%
Health Therapist 4.6%
Director 4.6%
Counselor 4.6%
Human Resources Generalist 4.6%
Program Coordinator 4.6%
Assistant Manager 4.6%
Vice President 4.6%
Executive Director 4.6%
Case Manager 4.6%
Human Resources Manager 3.1%
Sales Representative 3.1%
Adjunct Faculty 3.1%
Health Care Coordinator 3.1%
Credentialing Specialist 3.1%
Psychology Associate 3.1%

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Top Skills for A Counseling Services Manager

Top Counseling Services Manager Skills

Mental Health Services
Staff Members
Customer Service

You can check out examples of real life uses of top skills on resumes here:

Take Disciplinary actions with staff members who are not following the correct protocols to assist the clients.
Developed and administered the Career Preparation student satisfaction survey to track and improve student admission, retention and customer service.
Provided crisis intervention services, family and youth short-term counseling, parent and youth coping skills training.
Supervised personnel providing therapeutic and preventive services including outpatient counseling and substance abuse prevention.
Coordinated team approach and chaired overall plan of care conferences for the development and implementation of treatment plans for consumers.

Counseling Services Manager Demographics


Gender
Female 57.1%
Male 36.5%
Unknown 6.3%
Ethnicity
White 62.4%
Hispanic or Latino 17.9%
Black or African American 11.7%
Unknown 4.1%
Asian 3.8%
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Foreign Languages Spoken
Spanish 60.0%
Dakota 20.0%
French 20.0%

Counseling Services Manager Education


Schools
University of Phoenix 26.1%
Capella University 6.5%
Virginia Commonwealth University 4.3%
University of California - Los Angeles 4.3%
Argosy University-Phoenix 4.3%
Wayne State University 4.3%
University of Wisconsin - Stout 4.3%
Fordham University 4.3%
University of Minnesota - Duluth 4.3%
Texas A&M University 4.3%
Case Western Reserve University 4.3%
University of North Carolina at Chapel Hill 4.3%
University of Houston - Victoria 4.3%
Brooklyn Law School 4.3%
Grand Canyon University 4.3%
University of Texas at Arlington 2.2%
Kutztown University of Pennsylvania 2.2%
University of Maryland - University College 2.2%
University of Alabama 2.2%
Albany State University 2.2%
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Majors
Social Work 14.3%
Business 13.3%
Psychology 11.4%
Counseling Psychology 10.5%
School Counseling 7.6%
Mental Health Counseling 5.7%
Sociology 3.8%
Communication 3.8%
Accounting 3.8%
Education 3.8%
Law 2.9%
Elementary Education 2.9%
Clinical Psychology 2.9%
Management 1.9%
Educational Technology 1.9%
Health Education 1.9%
Human Resources Management 1.9%
Human Services 1.9%
English 1.9%
Health Care Administration 1.9%
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Degrees
Masters 51.1%
Bachelors 26.3%
Other 13.5%
Doctorate 8.3%
License 0.8%
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Counseling Services Manager

Become A Counseling Services Manager

Working As A Counseling Services Manager

What Does A Counseling Services Manager Do

How To Become A Counseling Services Manager

Counseling Services Manager Jobs

Counseling Services Manager Typical Career Paths

Do you work as a Counseling Services Manager?

Do you work as a Counseling Services Manager?

How Would You Rate The Salary Of a Counseling Services Manager?

Top Skills for A Counseling Services Manager

Top Counseling Services Manager Skills

Counseling Services Manager Demographics

Counseling Services Manager Education

How Would You Rate Working As a Counseling Services Manager?

Find Counseling Services Manager Jobs In Every State

Related To Your Recently Viewed Content

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Become A Counseling Services Manager

Working As A Counseling Services Manager

What Does A Counseling Services Manager Do

How To Become A Counseling Services Manager

Counseling Services Manager Jobs

Counseling Services Manager Typical Career Paths

Do you work as a Counseling Services Manager?

Do you work as a Counseling Services Manager?

How Would You Rate The Salary Of a Counseling Services Manager?

Top Skills for A Counseling Services Manager

Top Counseling Services Manager Skills

Counseling Services Manager Demographics

Counseling Services Manager Education

How Would You Rate Working As a Counseling Services Manager?

Find Counseling Services Manager Jobs In Every State

Related To Your Recently Viewed Content

Related Jobs

Best Companies Nearby