12 Counselor/Case Manager Resume Examples

Five Key Resume Tips For Writing A Counselor/Case Manager Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Treatment Plans, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Choose From 10+ Customizable Counselor/Case Manager Resume templates

Zippia allows you to choose from different easy-to-use Counselor/Case Manager templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Counselor/Case Manager resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

 
Brenda Coleman
Counselor/Case Manager
Contact Information
Sayreville, NJ
(460) 555-4675
bcoleman@example.com
Skills
  • Residential Setting
  • Relapse Prevention
  • Crisis Intervention
  • Veterans
  • Mental Health
  • Recreational Activities
  • CPR
  • Procedures
  • Ensure Continuity
  • Community Services
 
 
Employment History
Counselor/Case Manager2020 - Present
Housing Works
Sayreville, NJ
  • Job Training, Medical and Mental Health, Child Care, Educational.)
  • Collaborate with a multidisciplinary clinical team and medical providers to develop treatment plans.
  • Co-developed and monitored individual service plans with consumers.
Mental Health Therapist2019 - 2020
Catholic Charities USA
Sayreville, NJ
  • Created and implemented 90-day treatment plans using a trauma-focused approach based on the ARC Model.
  • Certified in counseling Drug and alcohol substance abuse programs Assisted psychologists, psychiatrists, and social workers in suicide prevention missions.
  • Developed comprehensive biopsychosocial assessments and clinical impressions responsive to age-appropriate patients/family needs and concerns.
  • Implemented and modified treatment plans and approaches as needed in order to comply with changes in client status.
  • Trained and successfully completed Attachment, Self-regulation and Competency, a treatment of Complex Childhood Trauma.
  • Facilitated discharge planning for individual returning to the community, which included locating community resources for individuals and their families.
Residential Counselor2015 - 2019
YMCA of Greater Indianapolis
New Brunswick, NJ
  • Participated in week long on-call emergency rotation schedule.
  • Develop client treatment plans based on research, clinical experience, and client histories.
  • Work with an adult with intellectual disabilities and traumatic brain injury(TBI).
Residential Aide (Part-Time)2012 - 2014
North Central Health Services
Columbus, OH
  • Cared for persons with intellectual disabilities in their home.
  • Conduct initial intakes for clients enter the facility.
  • Assist with personal care, bathing, shaving, showering, and reminder of medicine taking
  • Developed plans to transition clients into independent Living and Career Arrangements.
Education
Master's Degree of Social Work2014 - 2015
Rutgers, The State University of New Jersey
New Brunswick, NJ
Bachelor's Degree of Psychology2011 - 2014
Ohio State University
Columbus, OH
 
 
Sandra Hayes
Counselor/Case Manager
Contact Info
Bronxville, NY
(580) 555-7151
shayes@example.com
Skills
Treatment Plans
Lcsw
Health Care
Appropriate Behaviors
Social Workers
Physical Abilities
Utilization Review
Communication
Appropriate Referrals
Group Facilitation
Employment History
Counselor/Case Manager2020 - Present
Jewish Child Care Assoc of New YorkBronxville, NY
  • Provided money management services specifically for consumers with mental health diagnosis, often with dual disorders.
  • Completed treatment plans for all clients on my caseload.
  • Conduct comprehensive collaborative, treatment plans based on ASAM dimensions, and DSM V diagnostic criteria.
  • Arranged and coordinated services with other healthcare disciplines while maximizing utilization of appropriate community resources and support groups.
  • Provided crisis intervention as needed.
  • Work with clients to conduct intakes, prepare treatment plans, program goals, and discharges in CareLogics.
Clinical Social Worker2015 - 2020
The Children's VillageBronxville, NY
  • Provided family sessions when necessary as part of the discharge plan and completed Safety Plans as part of the Reunification.
  • Collaborated as part of an interdisciplinary mental health care team to formulate assessment, disposition, and treatment planning.
  • Provided intensive outpatient behavioral health and substance abuse services to approximately 30 children, adolescents, teens, adults and families.
  • Handled daily paperwork including mental health assessment, referral forms and individual sessions.
Mental Health Counselor2013 - 2015
Private PracticeBronxville, NY
  • Complete intake assessments, Testing, Formal Treatment Plans, determine community resources available and make referrals for most appropriate treatment.
  • Conducted assessments, diagnosed and developed/implemented treatment plans for children, adolescents, and adults.
  • Developed therapeutic morning meetings, a behavioral modification program and treatment plans for the program.
  • Provide crisis intervention, assessment, treatment planning.
Rehabilitation Specialist2010 - 2013
United Cerebral Palsy of Central MarylandBronxville, NY
  • Identify any needs (basic needs, mental health, substance abuse, etc.)
Education
Master's Degree of Social Work2009 - 2010
Fordham UniversityBronxville, NY
Bachelor's Degree of Social Work2006 - 2009
Rutgers, The State University of New JerseyNew Brunswick, NJ
 
 
Ralph Nichols
Counselor/Case Manager
Alexandria, VA
(210) 555-8100
rnichols@example.com
Experience
Counselor/Case Manager2019 - Present
Catholic Charities USAAlexandria, VA
  • Complete monthly face to faces, case notes, treatment plans, and refer children to services and therapists.
  • Provide excellent customer service via phone and email in order to maintain high levels of satisfaction from clients.
  • Assessed consumer's progress/updated treatment plans/develoed treatment plans.
  • Developed and coordinated comprehensive treatment plans linking client needs.
  • Coordinated with other health care and social service professionals regarding client treatment.
Clinician2014 - 2019
Private PracticePhiladelphia, PA
  • Developed mental health program tailored for effective re-integration of homeless families into working society.
  • Managed private office, billing, treatment plans for insurance carriers.
  • Conduct psychosocial intake interviews, and develop individualized treatment plans.
  • Provide liaison services between medical staff and family members in trauma cases in addition to crisis management.
  • Provided psychiatric on-call services in the Emergency Room as needed.
  • Provide crisis intervention for symptom stabilization and authorize referrals for psychiatric hospitalization when appropriate.
Social Worker2010 - 2014
The Jewish BoardNew York, NY
  • Supervised five Youth Counselors and two MSW student interns.
  • Supervised social workers and interns on clinical issues as well as administrative tasks in a residential school setting.
  • Provided individual supportive counseling and crises intervention Developed short and long term treatment goals Provided client advocacy and appropriate referrals
  • Diagnosed, developed, implemented treatment plans, and provided case management/ documentation.
Case Manager Internship2008 - 2009
Vitas Innovative Hospice CareOrlando, FL
  • Complete documents necessary to enroll in hospice services Coordinating discharge plan Provide community resources and referrals to appropriate community agencies.
  • Investigated suspected child abuse and neglect complaints by making on-site visits, securing background information, and interviewing parties involved.
  • Identified cognitive impairments, signs of mood problems, and psychosocial needs and follow-up as needed.
  • Assisted families in dealing with the unique challenges of issues in health care and the elderly.
  • Conducted psychosocial assessments and coordinated discharge plans with patient, family, and medical team.
  • Consulted with mental health and medical staff.
Skills
Program ServicesDual DiagnosisMSWPermanencyMedical RecordsEmergencyHealth CareOutpatient ServicesSubstance AbusePatient Care
Education
Master's Degree In Psychology2009 - 2010
Florida State UniversityTallahassee, FL
Bachelor's Degree In Psychology2005 - 2008
University of Central FloridaOrlando, FL
 
 
Rachel Berry
Counselor/Case Manager
Employment History
Counselor/Case Manager2017 - Present
Kennedy Krieger InstituteBaltimore, MD
  • Prepared Admission Summaries, Treatment Plans and Discharge -Co-facilitate Co-occurring groups -Participated in mental health evaluation.
  • Recommended to complete an early intervention Short-term Substance Abuse Treatment Program.
  • Assess needs and arrange for appropriate professional and ancillary services to clients with community resources.
Ambulatory Care Coordinator2016 - 2017
Kennedy Krieger InstituteBaltimore, MD
  • Supervised clinical case managers assisting with pre-intake processes and assessment.
  • Linked client and family to mental health and community resources as needed.
  • Help clients establish connections with community resources.
  • Developed service/ treatment plans for children.
  • Complete all documentation and Mental Health services billing within given timeline.
  • Provide information & education in order to learn about and manage health, mental illness, and/or substance abuse disorder.
Registered Nurse2015 - 2016
DaVitaBaltimore, MD
  • Communicate problems or concerns to the Acute Care Manager or physician.
  • Charge nurse,Patient care , planning , coordinating & organizing reviewing pre and post dialysis care with patient .
  • Educated new nurses on operations of each hospital and provided orientation to ensure delivery of proper patient care.
  • Provide day-to-day work direction, review, advice, and/or mentoring to LPN/LVNs, Patient Care Technicians and Reuse Technicians.
  • Monitored and managed open call notes to complete case documentation ensuring accurate and proper patient care.
Registrar2014 - 2015
Johns Hopkins Childrens CtrTowson, MD
  • Resolved discrepancies to satisfy both the customer as well as the Business Office.
  • Verified and/or updated all demographic information.
Education
Master's Degree In Communication2013 - 2014
Towson UniversityTowson, MD
Bachelor's Degree In Communication2010 - 2013
California State University - San BernardinoSan Bernardino, CA
 
 
Contact Information
Baltimore, MD
(900) 555-4848
rberry@example.com
Skills
Clinic Setting
Insurance Companies
Management Department
CPR
Psychosocial Assessments
Company Policies
Appropriate Referrals
Patient Access
Communication
Relief
 
 
Carolyn Henderson
Counselor/Case Manager
Bronxville, NY
(570) 555-7688
chenderson@example.com
Skills
Focus ListTraumaPatient CareNon-Profit OrganizationMental HealthDRData CollectionPoster PresentationEmergencySupport Services
 
 
Employment History
Counselor/Case Manager2011 - Present
Safe HorizonBronxville, NY
  • Provided crisis intervention and short term individual counseling to victims of domestic violence.
  • Supervised and managed relationships with outside counsel and oversaw day-to-day litigation activities.
  • Developed treatment plans in cooperation with collateral providers.
Clinician2007 - 2011
Private PracticeBronxville, NY
  • Complete intake assessments, Testing, Formal Treatment Plans, determine community resources available and make referrals for most appropriate treatment.
  • Provided Clinical Triage for EAP and Mental Health/Substance Abuse services to employees of Fortune 500 Companies.
  • Run groups on various mental health topics.
Research Assistant2005 - 2007
Stevens Institute of TechnologyBronxville, NY
  • Design the machining tool by using CAD software, Solidswork, proE, etc.
  • Manage research lab equipment and tools; procure new parts and equipment along with maintaining calibration and maintenance scheduling.
  • Increased lab efficiency by training undergraduates in proper lab & experimental protocol, data collection and image processing.
  • Worked on multiple research projects, several funded by grants from Office of Naval Research and Defense Advanced Research Projects Agency.
Corps Member1994 - 2004
JumpStart WirelessBronxville, NY
  • Followed lesson plans and maintained classroom management for one day to several weeks depending on job.
  • Piloted Holt, Rinehart and Winston's Internet site for Holt Science and Technology textbooks during the Chemistry Unit.
  • Attended and contributed to the development and implementation of individual education plans for special education students.
Education
Master's Degree of Social Work2004 - 2005
Fordham UniversityBronxville, NY
Bachelor's Degree of Social Work1991 - 1994
Fordham UniversityBronxville, NY
 
 
Brenda Coleman
Counselor/Case Manager
Contact Information
Sayreville, NJ
(460) 555-4675
bcoleman@example.com
Skills
  • Residential Setting
  • Relapse Prevention
  • Crisis Intervention
  • Veterans
  • Mental Health
  • Recreational Activities
  • CPR
  • Procedures
  • Ensure Continuity
  • Community Services
 
 
Employment History
Counselor/Case Manager2020 - Present
Housing Works
Sayreville, NJ
  • Job Training, Medical and Mental Health, Child Care, Educational.)
  • Collaborate with a multidisciplinary clinical team and medical providers to develop treatment plans.
  • Co-developed and monitored individual service plans with consumers.
Mental Health Therapist2019 - 2020
Catholic Charities USA
Sayreville, NJ
  • Created and implemented 90-day treatment plans using a trauma-focused approach based on the ARC Model.
  • Certified in counseling Drug and alcohol substance abuse programs Assisted psychologists, psychiatrists, and social workers in suicide prevention missions.
  • Developed comprehensive biopsychosocial assessments and clinical impressions responsive to age-appropriate patients/family needs and concerns.
  • Implemented and modified treatment plans and approaches as needed in order to comply with changes in client status.
  • Trained and successfully completed Attachment, Self-regulation and Competency, a treatment of Complex Childhood Trauma.
  • Facilitated discharge planning for individual returning to the community, which included locating community resources for individuals and their families.
Residential Counselor2015 - 2019
YMCA of Greater Indianapolis
New Brunswick, NJ
  • Participated in week long on-call emergency rotation schedule.
  • Develop client treatment plans based on research, clinical experience, and client histories.
  • Work with an adult with intellectual disabilities and traumatic brain injury(TBI).
Residential Aide (Part-Time)2012 - 2014
North Central Health Services
Columbus, OH
  • Cared for persons with intellectual disabilities in their home.
  • Conduct initial intakes for clients enter the facility.
  • Assist with personal care, bathing, shaving, showering, and reminder of medicine taking
  • Developed plans to transition clients into independent Living and Career Arrangements.
Education
Master's Degree of Social Work2014 - 2015
Rutgers, The State University of New Jersey
New Brunswick, NJ
Bachelor's Degree of Psychology2011 - 2014
Ohio State University
Columbus, OH
 
 
Sandra Hayes
Counselor/Case Manager
Contact Info
Bronxville, NY
(580) 555-7151
shayes@example.com
Skills
Treatment Plans
Lcsw
Health Care
Appropriate Behaviors
Social Workers
Physical Abilities
Utilization Review
Communication
Appropriate Referrals
Group Facilitation
Employment History
Counselor/Case Manager2020 - Present
Jewish Child Care Assoc of New YorkBronxville, NY
  • Provided money management services specifically for consumers with mental health diagnosis, often with dual disorders.
  • Completed treatment plans for all clients on my caseload.
  • Conduct comprehensive collaborative, treatment plans based on ASAM dimensions, and DSM V diagnostic criteria.
  • Arranged and coordinated services with other healthcare disciplines while maximizing utilization of appropriate community resources and support groups.
  • Provided crisis intervention as needed.
  • Work with clients to conduct intakes, prepare treatment plans, program goals, and discharges in CareLogics.
Clinical Social Worker2015 - 2020
The Children's VillageBronxville, NY
  • Provided family sessions when necessary as part of the discharge plan and completed Safety Plans as part of the Reunification.
  • Collaborated as part of an interdisciplinary mental health care team to formulate assessment, disposition, and treatment planning.
  • Provided intensive outpatient behavioral health and substance abuse services to approximately 30 children, adolescents, teens, adults and families.
  • Handled daily paperwork including mental health assessment, referral forms and individual sessions.
Mental Health Counselor2013 - 2015
Private PracticeBronxville, NY
  • Complete intake assessments, Testing, Formal Treatment Plans, determine community resources available and make referrals for most appropriate treatment.
  • Conducted assessments, diagnosed and developed/implemented treatment plans for children, adolescents, and adults.
  • Developed therapeutic morning meetings, a behavioral modification program and treatment plans for the program.
  • Provide crisis intervention, assessment, treatment planning.
Rehabilitation Specialist2010 - 2013
United Cerebral Palsy of Central MarylandBronxville, NY
  • Identify any needs (basic needs, mental health, substance abuse, etc.)
Education
Master's Degree of Social Work2009 - 2010
Fordham UniversityBronxville, NY
Bachelor's Degree of Social Work2006 - 2009
Rutgers, The State University of New JerseyNew Brunswick, NJ
 

What Should Be Included In A Counselor/Case Manager Resume

1

1. Add Contact Information To Your Counselor/case Manager Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Counselor/Case Manager Resume Contact Information Example #1
Hank Rutherford Hill
St. Arlen, Texas | 333-111-2222 | hank.hill@gmail.com

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2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Counselor/Case Manager Resume Relevant Education Example #1
Master's Degree In Social Work 2014 - 2016
Rutgers, The State University of New Jersey New Brunswick, NJ
Counselor/Case Manager Resume Relevant Education Example #2
Master's Degree In Social Work 2014 - 2016
Fordham University Bronxville, NY
3

3. Next, Create A Counselor/Case Manager Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Top Skills for a Counselor/Case Manager
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
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4

4. List Your Counselor/case Manager Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.


Work History Example # 1
Mental Health Technician
Strategic Behavioral Health
  • Certified in phlebotomy within the hospital
  • Certified in CPR, First Aid Training, Handle with Care, and Health Care Provider-OSHA/AMA
  • Implemented patient assistance prescription programs to ensure medication delivery of medication to severely mentally ill individuals within the TAY program.
  • Transported patients to and from therapy and activities as well as assisted with ADL's and IADL's.
  • Counseled patients individually with concerns or problems.

Work History Example # 2
Youth Counselor
Saint Dominic's Home
  • Established trusting and supportive relationships with the children to assist with communications of their needs to support changed behavior.
  • Experienced and trained in advanced techniques of suicide prevention, away from supervision/ runaway procedures, and first aid/CPR tactics.
  • Red Cross Lifeguard and First Aid/ CPR trained.
  • Provided individual and group mental health therapy to teenagers at Northwestern High School and Detroit Collegiate Preparatory.
  • Received medical training, CPR training, First Aid training.

Work History Example # 3
Clinical Supervisor
AMERICAN LASER SKINCARE
  • Facilitated communication when multiple services were involved.
  • Administered mental health and trauma assessments to program participants.
  • Presided over redesign and remodeling of facility to increase efficiency and capacity.
  • Developed positive guest experiences through friendly greetings and excellent service.
  • Worked with a large Medicaid population including individuals, couples and families, using long-term clinical therapeutic methods.

Work History Example # 4
Youth Counselor
The New Y-Capp
  • Conducted weekly in-home family sessions for Family Preservation Program.
  • Provided weekly supervision to counselors to ensure quality of services
  • Trained in self-defense and CPR.
  • Supervised the well-being of Clients* Facilitate groups* Provide patient care* Crisis Prevention Intervention (CPI)* Medicaid billing
  • Aligned with other supervisory staff including nurse and program manager resulting in clear communication and strengthened team cohesiveness.

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5

5. Highlight Your Counselor/Case Manager Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your counselor/case manager resume:

  1. Medical Assistant
  2. Certified Nurse Assistant (CNA)
  3. Certified Case Manager (ACM)
  4. Certified Rehabilitation Counselor (CRC)
  5. Certified Medical Interpreter - Spanish (CMI)
  6. Certified Professional - Human Resource (IPMA-CP)
  7. Anger Management Certification
  8. Director of Pupil Transportation (CDPT)

6

6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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Updated October 6, 2021