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Become A Counter Associate

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Working As A Counter Associate

  • Performing for or Working Directly with the Public
  • Selling or Influencing Others
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Persons Outside Organization
  • Deal with People

  • Unpleasant/Angry People

  • $21,780

    Average Salary

What Does A Counter Associate Do At Penn National Gaming

* The following and other duties may be assigned as necessary:
* Demonstrate a comprehensive understanding of company internal control system and departmental policies and procedures
* When necessary, is hands-on to ensure completion of scheduled tasks
* Ensure efficient use of currency counting equipment and ensure that daily maintenance requirements are completed
* Responsible for counting all currency and reconciling all associated paperwork
* Uphold a team work experience offering assistance where available or when requested.
* Identify problems, make recommendations and participate in improvement as appropriate
* Communicate information to supervisor, as appropriate, and provide detailed documentation for departmental procedures and updates
* To be successful in this position it will require the following skill set

What Does A Counter Associate Do At Ferguson Enterprises, Inc.

* Counts money to verify amounts and issues receipts for funds received using a cash register.
* Provides a high level of customer service support with product expertise and advanced selling skills.
* Uses experience and knowledge to build customer relationships and drive sales.
* Provides assistance to customers both in the store and via phone including, but not limited to, price verifications, exchanges and returns, and special orders.
* Maintains appearance of store and/or restock merchandise.
* Administers customers returns.
* Represents the organization to customers, associates, vendors and leadership as needed.
* Performs all work in accordance with established safety standards and adheres to all safety policies, rules, regulations and procedures.
* Participates in associate meetings and communicates any concerns to management.
* Adhering to all policies, rules, regulations, and procedures.
* Performing other duties or functions as requested by management.
* Has no direct or indirect responsibility for supervision of other associates.
* Supports enterprise business and sales objectives through the effective and efficient performance of job responsibilities.
* Has no budget setting or budgetary authority but may act as part of a team with responsibility for achieving objectives within an established budget

What Does A Counter Associate Do At Mattel

* Prep and prepare food items to recipe specifications; knowledge of dessert and beverage items.
* Maintain dessert bar area to health code standards for cleanliness and sanitation.
* Follow food and workplace safety guidelines and understand local and state health sanitation laws.
* Support co-workers by offering assistance as needed.
* Ensure all POS and Infogenesis transactions are completed according to company policy

What Does A Counter Associate Do At Cabela's

* Provide legendary customer service every time by assisting customers in making buying decisions by identifying and evaluating customers’ needs, and making product recommendations based off of this analysis
* Knowledge of various makes and models of firearms and scopes, and an understanding of the concepts and practices of hunting and related activities;
* Promote Cabela’s programs, including VOC and In
* Store Pick
* Up
* Assure visual presentation standards are met by up-keep and maintenance including, but not limited to, in-store signage, merchandise recovering/front facing, restocking, remerchandising, dusting, and vacuuming sales floor as needed
* Respond to and handle customer issues by using good judgment and logic in solving problems and making decisions within the job scope
* Demonstrate a passion for the outdoors by maintaining knowledge of trends and emerging technologies that relate to the outdoor lifestyle
* Assist in other areas of the store when business needs dictate

What Does A Counter Associate Do At Jcpenney

* Customer Service – You’re maneuvering around the store at a fast pace, working with all the latest merchandise, but when a customer stops to ask you a question or request assistance, there’s no one they’d rather be talking to than you.
* Executes pricing and signing – You can change ticket prices and signing on merchandise across the store better and faster than anyone!
* Replenish and restock the store – You understand the needs of the customer.
* When merchandise is getting low, you assist your sales floor peers and leaders by pulling and preparing merchandise to go the floor in order to ensure all of our customers have the styles and sizes they need.
* Receive and unload merchandise – You work with your co-workers to unload a truck and prepare the merchandise in the backroom.
* Backroom standards – Maintain a safe, clean, and organized stockroom.
* Cash Room – You love keeping track of the money – you sort and count the bills with an automated machine.
* You always make sure there’s change and that the bank deposits are ready each day.
* You track the money coming in and out of the cashroom; and if a customer is owed money you make sure they get it back

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How To Become A Counter Associate

Typically, there are no formal education requirements for retail sales workers. Most receive on-the-job training, which usually lasts a few days to a few months.


Although retail or parts sales positions usually have no formal education requirements, some employers prefer applicants who have a high school diploma or equivalent, especially employers who sell technical products or “big-ticket” items, such as electronics or cars.


Most retail sales workers receive on-the-job training, which usually lasts a few days to a few months. In small stores, an experienced employee often trains newly hired workers. In large stores, training programs are more formal and usually conducted over several days.

During training sessions, topics often include customer service, security, the store’s policies and procedures, and how to operate the cash register.

Depending on the type of product they are selling, employees may be given additional specialized training. For example, salespersons working in cosmetics get instruction on the types of products the store offers and for whom the cosmetics would be most beneficial. Likewise, those who sell computers may be instructed on the technical differences between computer products.

Because providing exceptional service to customers is a priority for many employers, employees often get periodic training to update and refine their skills.


Retail sales workers typically have opportunities to advance to supervisory or managerial positions. Some employers want candidates for managerial positions to have a college degree.

As sales workers gain experience and seniority, they often move into positions that have greater responsibility and may be given their choice of departments in which to work. This opportunity often means moving to positions with higher potential earnings and commissions. The highest earnings potential usually involves selling “big-ticket” items—such as cars, jewelry, furniture, and electronics. These positions often require workers with extensive knowledge of the product and an excellent talent for persuasion.

Important Qualities

Customer-service skills. Retail sales workers must be responsive to the wants and needs of customers. They should explain the product options available to customers and make appropriate recommendations.

Interpersonal skills. A friendly and outgoing personality is important for these workers because the job requires almost constant interaction with people. 

Math skills. Retail sales workers must have the ability to calculate price totals, discounts, and change owed to customers.

Persistence. A large number of attempted sales may not be successful, so sales workers should not be discouraged easily. They must start each new sales attempt with a positive attitude.

Selling skills. Retail sales workers must be persuasive when interacting with customers. They must clearly and effectively explain the benefits of the merchandise.

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Counter Associate jobs

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Counter Associate Career Paths

Counter Associate Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • German

  • Italian

  • Portuguese

  • Mandarin

  • Hebrew

  • Japanese

  • Hmong

  • Russian

  • Arabic

  • Cantonese

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Counter Associate

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Counter Associate Education

Counter Associate

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Top Skills for A Counter Associate


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Top Counter Associate Skills

  1. Customer Service Skills
  2. Party Trays
  3. Deli Counter
You can check out examples of real life uses of top skills on resumes here:
  • Demonstrated effective customer service skills by communicating with customers, and also, by answering phone calls.
  • Prepared party trays for special occasions.
  • Received walk-in orders from customers at deli counter, make cold and hot sandwiches to customer requirements.
  • Fill customer orders from stock or order from warehouse or aftermarket dealer.
  • Job tasks: Answering phone calls and assisting customers with locating their packages.

Top Counter Associate Employers

Counter Associate Videos

I've Got Skills: U.S. Army Military Intelligence Officer/Associate Director Homeland Security