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Counter associate skills for your resume and career

Updated January 8, 2025
5 min read
Quoted expert
Sonya DiPalma Ph.D.
Below we've compiled a list of the most critical counter associate skills. We ranked the top skills for counter associates based on the percentage of resumes they appeared on. For example, 32.0% of counter associate resumes contained sales floor as a skill. Continue reading to find out what skills a counter associate needs to be successful in the workplace.

15 counter associate skills for your resume and career

1. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how counter associates use sales floor:
  • Executed and resumed projects- Audit sales floor inventory- Organized and promoted products
  • Clean the deli prep areas, sales floor, coolers, cases, and equipment, organizing and tracking deli back-stock.

2. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how counter associates use bank deposits:
  • Handle currency and credit transactions quickly and accurately including running end of day cash report and making bank deposits.
  • Process orders, prepare quotes, invoicing, filing, kept cash drawer and made bank deposits.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how counter associates use customer service:
  • Maintain organization of completed customer orders in order to apply fast-paced customer service upon pickup.
  • Provided customer service as well as innovative ideas relating to organization and efficiency.

4. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how counter associates use phone calls:
  • Assist supervisor by doing clerical work such as managing and routing telephone calls, sorting letters, and filing.
  • Job tasks: Answering phone calls and assisting customers with locating their packages.

5. Parts Counter

Here's how counter associates use parts counter:
  • Performed Office Assistant duties until promoted to Parts Counter Associate.
  • Assisted with the parts counter.

6. Cash Drawers

Here's how counter associates use cash drawers:
  • Use cash received to fill cash drawers for ATM machines.
  • Counted out cash drawers nightly Counted daily inventory Managed daily paperwork

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7. Work Ethic

Here's how counter associates use work ethic:
  • Received two separate pay raises over the course of the year for good work ethic and evaluations.
  • Up hold company policies to make sure my work ethic is always in good standing with those around me.

8. Basic Math

Here's how counter associates use basic math:
  • Perform basic math functions to collect payments and make change.
  • Used basic math to add up bill.

9. Cleanliness

Here's how counter associates use cleanliness:
  • Followed exceptional standards for food preparation and facility cleanliness.
  • Completed weekly checklist on scheduled counters by maintaining cleanliness, accuracy of prices, and monitoring of out of stock merchandise.

10. Math

Here's how counter associates use math:
  • Perform math and computing weights and measures.

11. Customer Orders

Here's how counter associates use customer orders:
  • Front Counter attendant, handles cash and all customer orders including processing dry cleaning and wash and fold services.
  • Assembled customer orders as well as facilitate a positive and friendly experience for our guests.

12. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how counter associates use pos:
  • Demonstrated accuracy and efficiency for establishments POS system.
  • Operate POS register, accept payment from customers, and make change as necessary.

13. Computer System

Here's how counter associates use computer system:
  • Price parts using the correct pricing source and enter into the computer system.
  • Utilized computer system to register member's attendance.

14. Safety Standards

Here's how counter associates use safety standards:
  • Maintained Sanitation, health, and safety standards in all work areas.
  • Ensured cleanliness in accordance with Occupational Safety Standards.

15. HVAC

Here's how counter associates use hvac:
  • Job Responsibilities: Responsible for promoting sales of HVAC replacement components and aftermarket products to our Dealer Network and HVAC Contractors.
  • Provided logistical support for major distributor of HVAC equipment.
top-skills

What skills help Counter Associates find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What soft skills should all counter associates possess?

Sonya DiPalma Ph.D.Sonya DiPalma Ph.D. LinkedIn profile

Associate Professor, Chair, Academic Policies Committee, Director of MCOM Internship Program, University of North Carolina at Asheville

Be personable and a person someone wants to talk with and work with on a continuing basis. Listening and note-taking skills will be critical. Great employees listen well and ask good follow up questions. Be versatile and adaptable. If you find some downtime between projects, ask how you may help with another project.
Do you want to know more?
Read more about what experts have to say about counter associate

List of counter associate skills to add to your resume

Counter associate skills

The most important skills for a counter associate resume and required skills for a counter associate to have include:

  • Sales Floor
  • Bank Deposits
  • Customer Service
  • Phone Calls
  • Parts Counter
  • Cash Drawers
  • Work Ethic
  • Basic Math
  • Cleanliness
  • Math
  • Customer Orders
  • POS
  • Computer System
  • Safety Standards
  • HVAC
  • ADP
  • Repair Orders
  • Excellent Guest
  • Food Preparation
  • Inventory Control
  • Customer Issues
  • Sales Transactions
  • Customer Inquiries
  • Food Orders
  • Counter Sales
  • Food Products
  • Monetary Transactions
  • Cycle Counts
  • Table Games
  • Clean Environment
  • Customer Complaints
  • Slot Machines
  • Jewelry
  • Product Knowledge
  • Telephone Calls
  • Multi-Line Phone System
  • Financial Transactions
  • Front Counter
  • Quality Customer Service
  • Stock Orders
  • Customer Relations
  • Credit Card Transactions
  • Phone Orders

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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