How to hire a counter attendant

How to hire a counter attendant, step by step

Here's a step-by-step counter attendant hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a counter attendant job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new counter attendant
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you start hiring a counter attendant, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A counter attendant's background is also an important factor in determining whether they'll be a good fit for the position. For example, counter attendants from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   The following list breaks down different types of counter attendants and their corresponding salaries.

   Type of Counter Attendant	Description	Hourly rate
   Counter Attendant	Food and beverage serving and related workers perform a variety of customer service, food preparation, and cleaning duties in restaurants, cafeterias, and other eating and drinking establishments.	$10-23
   Cafe Server	A cafe server is responsible for serving customer orders, ensuring timeliness and efficiency. In some establishments, they are the first to greet the customers, taking their orders courteously and professionally... Show more	$9-16
   Concession Worker	A concession worker is responsible for selling foods, beverages, and other concession items in various public events. Concession workers' duties include promoting products to guests, preparing their food orders, operating cash the register and processing payments, and maintaining the sanitary standards on the concession area... Show more	$9-16

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Cash Handling
   • Cleanliness
   • POS
   • Math
   • Customer Orders
   • Customer Service
   • Safety Standards
   • Professional Appearance
   • Food Preparation
   • Computer System
   • Food Service
   • Food Orders
   • Slot Machines
   • Table Games

   Check all skills

   Responsibilities:

   • Handle cash and credit transactions at bar and out on golf course using POS system operations.
   • Take restaurant guests orders on the POS system and serve the guests orders with a friendly smile.
   • Instill a strong sense of cleanliness and an attention to detail in all forms of service and or safety procedures.
   • Perform routine inspections to monitor cleanliness of establishment.
   • Replace or attach bar code labels on every ammunition containers for identification and location.
   • Have freshly brew Starbucks coffee, ice coffee and ice tea ready at all times.

   More counter attendant duties

3. Make a budget

   Including a salary range in your counter attendant job description helps attract top candidates to the position. A counter attendant salary can be affected by several factors, such as geography, experience, seniority, certifications, and the prestige of the hiring company.

   For example, the average salary for a counter attendant in Texas may be lower than in New Hampshire, and an entry-level counter attendant usually earns less than a senior-level counter attendant. Additionally, a counter attendant with certifications may command a higher salary, and working for a well-known company or start-up may also impact an employee's pay.

   Average counter attendant salary

   $15.74hourly

   $32,748 yearly

   ---

   Entry-level counter attendant salary

   $21,000 yearly salary

   Updated January 12, 2026

   Average counter attendant salary by state

   Rank	State	Avg. salary	Hourly rate
   1	North Dakota	$38,214	$18
   2	California	$34,257	$16
   3	Nevada	$31,754	$15
   4	Arizona	$30,192	$15
   5	Texas	$24,780	$12
   6	South Carolina	$22,855	$11
   7	Florida	$22,423	$11

   Average counter attendant salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Osage Casino	$45,821	$22.03	3
   2	Great American Holding Inc	$44,401	$21.35
   3	Spirit Mountain Casino	$42,298	$20.34	2
   4	Stars and Strikes Family Entertainment Centers	$38,451	$18.49	47
   5	Cosmo	$38,067	$18.30
   6	Valley View Casino & Hotel	$37,614	$18.08
   7	PHD	$35,175	$16.91
   8	Gun Lake Casino	$35,071	$16.86	1
   9	Golden West	$35,043	$16.85
   10	WHATEVER	$34,823	$16.74
   11	J & B Sales Co	$34,413	$16.54
   12	Lucy Corporation	$34,413	$16.54
   13	Milo	$34,413	$16.54
   14	Clair	$34,413	$16.54
   15	CM Group	$34,335	$16.51
   16	Remote	$34,145	$16.42
   17	Choctaw Nation Of Oklahoma	$34,037	$16.36	3
   18	Compass Group USA	$33,811	$16.26	753
   19	Penn National Gaming	$33,236	$15.98
   20	Luby's	$32,948	$15.84	14

4. Writing a counter attendant job description

   A counter attendant job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a counter attendant job description:

   Counter attendant job description example

   Become one of the stars behind the show and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To Entertain The Human Race.
   PRIMARY PURPOSE:
   
   As a Fountain Worker, you will be responsible for setting the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.
   
   PRINCIPAL DUTIES AND RESPONSIBILITIES:
   
   * Take and place order, and serve and garnish food and drinks efficiently and accurately in work area as applicable
   * Collect money, while following all proper cash handling and comp procedures
   * Maintain the cleanliness, sanitation, and the appearance of the front and back of house, clear tables and counters; sweep and maintain the cleanliness of the dining area without interfering with the comfort of guests
   * Pack and complete order as per guests' preference with any necessary condiments
   * Properly label and date products per safety and sanitation procedures
   * Perform opening and closing duties based upon shift assignment
   * Unload warehouse orders and stock the orders to designated storage maintaining organization, stock and replenish products as needed in work station, counters, tables, etc.
   * Resolve guest complaints within scope of authority; otherwise, refer the matter to management, notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
   * Perform other job-related duties as requested
   
   KNOWLEDGE, SKILLS, AND ABILITIES:
   
   * Knowledge of menu items, including mixing and serving beverages, standard beverage recipes, preparation methods, glassware, garnishes, products, menu items, supplies and equipment
   * Knowledge of standard kitchen equipment, including, but not limited to toasters, refrigerators and coolers, slicers and beverage machines
   * Knowledge of health, safety and sanitation regulations
   * Basic computer skills and experience with varied Point of Sale (POS) systems
   * Able to handle multiple types of information and/or perform multiple tasks
   * Excellent customer service skills as well as interpersonal skills to deal effectively with all business contacts
   
   PREFERRED:
   
   * One (1) year of experience as a food handler in a similar, high-volume, fast paced restaurant
   * One (1) year of experience of guest service experience
   * Experience working in a similar resort setting
   
   Location:
   
   Las Vegas, Nevada

   Copy this example

   

5. Post your job

   To find the right counter attendant for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with counter attendants they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit counter attendants who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your counter attendant job on Zippia to find and recruit counter attendant candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with counter attendant candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new counter attendant

   Once you've decided on a perfect counter attendant candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   Once that's done, you can draft an onboarding schedule for the new counter attendant. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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