How to hire a counter clerk

How to hire a counter clerk, step by step

Here's a step-by-step counter clerk hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a counter clerk job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new counter clerk
• Step 8: Go through the hiring process checklist

What does a counter clerk do?

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1. Identify your hiring needs

   Before you post your counter clerk job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a counter clerk for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a counter clerk to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a counter clerk that fits the bill.

   Here's a comparison of counter clerk salaries for various roles:

   Type of Counter Clerk	Description	Hourly rate
   Counter Clerk		$12-17
   Advanced Repair Agent	Advanced repair agents are skilled professionals who are responsible for creating a supportive environment for customers by offering technology-related and solution-based recommendations to solve their repair needs. These agents are required to ask their customers the right questions and listen to them carefully while taking detailed noted about their software and hardware issues... Show more	$12-16
   Counter Sales Representative	A counter sales representative is in charge of assisting customers in retail establishments, ensuring an efficient service for customer satisfaction. Their responsibilities include greeting customers to identify their needs, processing orders and payments, answering product inquiries, and offering other products and services when an opportunity arises... Show more	$12-20

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Cleanliness
   • Basic Math
   • Cash Handling
   • Sales Floor
   • Food Preparation
   • Groceries
   • Customer Relations
   • Customer Orders
   • Product Knowledge
   • Safety Standards
   • Counter Sales
   • Table Games
   • Computer System

   Check all skills

   Responsibilities:

   • Conduct routine inspections and manage mechanics payroll data utilizing ADP.
   • Record all sales transactions on POS and accurately process cash, and credit card transactions.
   • Preform end of day close out, including POS, cash count and inventory management.
   • Maintain shop cleanliness and inventory levels.
   • Maintain cleanliness according to sanitation requirements.
   • Register patients for medical services--operate switchboard--perform additional administrative support tasks for supervisory staff as needed.

   More counter clerk duties

3. Make a budget

   Including a salary range in your counter clerk job description is one of the best ways to attract top talent. A counter clerk can vary based on:

   • Location. For example, counter clerks' average salary in louisiana is 34% less than in vermont.
   • Seniority. Entry-level counter clerks 31% less than senior-level counter clerks.
   • Certifications. A counter clerk with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a counter clerk's salary.

   Average counter clerk salary

   $14.55hourly

   $30,268 yearly

   ---

   Entry-level counter clerk salary

   $25,000 yearly salary

   Updated December 13, 2025

   Average counter clerk salary by state

   Rank	State	Avg. salary	Hourly rate
   1	New York	$35,211	$17
   2	Nevada	$34,845	$17
   3	Washington	$33,737	$16
   4	Ohio	$33,367	$16
   5	California	$31,291	$15
   6	Oregon	$30,528	$15
   7	Michigan	$30,499	$15
   8	Minnesota	$30,114	$14
   9	Florida	$28,021	$13
   10	Puerto Rico	$27,685	$13
   11	Texas	$27,229	$13
   12	Pennsylvania	$27,098	$13
   13	Illinois	$26,761	$13
   14	New Jersey	$26,244	$13
   15	Wisconsin	$25,912	$12
   16	Mississippi	$25,609	$12

   Average counter clerk salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Steel Dynamics	$39,053	$18.78	6
   2	Resorts World Catskills	$33,056	$15.89
   3	Muckleshoot Casino	$32,867	$15.80
   4	VisionCorp Rep	$32,753	$15.75
   5	UPS	$32,254	$15.51	2
   6	Elgin Sweeper	$31,625	$15.20
   7	GEARYS Beverly Hills	$31,253	$15.03
   8	Wildhorse Resort & Casino	$30,947	$14.88
   9	Wegmans Food Markets	$30,724	$14.77	7
   10	Kinder Holding Corp	$30,694	$14.76
   11	KVH Industries	$30,409	$14.62
   12	Jackson Rancheria Casino Resort	$30,206	$14.52	2
   13	Workbox Staffing	$30,136	$14.49
   14	H-E-B	$29,953	$14.40
   15	Kelly Services	$29,939	$14.39	33
   16	Marriott International	$29,908	$14.38	35
   17	Affinity Gaming Finance Corp	$29,847	$14.35
   18	Pacific Choice Seafood	$29,847	$14.35
   19	Mid-States Bolt & Screw	$29,791	$14.32
   20	PIC Group	$29,731	$14.29

4. Writing a counter clerk job description

   A counter clerk job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a counter clerk job description:

   Counter clerk job description example

   ESSENTIAL FUNCTIONS:
   
   Understands and responds to internal guests needs. Communicates in a friendly, respectful and understandable manner. Politely gives consistent, timely and accurate information and finds answer when unsure. Uses outlined service behaviors when encountering guests. Meets expected service delivery times as defined by department's service standards or as required by receiver of service or goods. Is a team player, cooperates with employees within the department as well as other departments. Speaks positively about the company, co-workers and guests.
   
   Assists employees with uniform exchange according to established procedures. Collects and inspects uniforms from employees who are terminating or transferring. Prepares soiled uniforms for laundry pick-up at end of each shift. Inspects and puts away all clean uniforms. Issues and collects aprons and accessories. Records sales of items on transaction slips and employee's record as required, totaling at end of shift. Completes loan slips for borrowed uniforms or accessories. Operates employee coatroom as required. Completes New Hire and Termination paperwork and issues lockers. Unpack and hang stock.
   
   EDUCATION/SKILLS/EXPERIENCE:
   
   High school diploma preferred. Ability to keep records in English and maintain mathematic records. Previous Housekeeping experience.
   
   DISCLAIMER:
   
   "This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments)."
   
   At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars , Harrah's , Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
   
   Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
   
   FULL TIME

   Copy this example

   

5. Post your job

   To find counter clerks for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any counter clerks they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level counter clerks with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your counter clerk job on Zippia to find and recruit counter clerk candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit counter clerks, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new counter clerk

   Once you've decided on a perfect counter clerk candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a counter clerk?