A counter clerk completes customer orders, processes payments, and ensures customer satisfaction. They may also assist customers by answering inquiries, offering discounts, and recommending products and services. They perform tasks such as packing purchases, keeping records of transactions, balancing cash drawers, and reporting to managers. Additionally, a counter clerk may conduct inventory inspections, order supplies, and maintain the sales floor.

Counter Clerk Responsibilities

Here are examples of responsibilities from real counter clerk resumes representing typical tasks they are likely to perform in their roles.

  • Conduct routine inspections and manage mechanics payroll data utilizing ADP.
  • Front counter, Drive-Thru, cleaning, serving food, etc.
  • Record all sales transactions on POS and accurately process cash, and credit card transactions.
  • Place and serve food orders utilizing POS system to gaming guests -Maintain a clean and well stock dining environment
  • Prepare deli offerings efficiently as assigned with consistency in accuracy and quality.
  • Maintain a good communication with co-workers and maintain a positive and professional work environment.
  • Clear communication skills aim at understanding each customer s specific needs and providing corresponding services.
  • Advance to increasingly responsible positions, culminating in supervisor role with oversight for a full-service deli.
  • Review and verify contractor payroll for compliance with federal regulations, and submit payroll to appropriate departments.
  • Brew, serve, and sell coffee at Starbucks kiosk within the store.
Counter Clerk Traits
Near vision
Near vision is an attribute of some that allows them to view objects up close clearly.
Having patience exemplifies that the individual is able to remain calm during challenging times.
Communication skills shows that you are able to relay your thoughts, opinions and ideas clearly to those around you.

Counter Clerk Job Description

When it comes to understanding what a counter clerk does, you may be wondering, "should I become a counter clerk?" The data included in this section may help you decide. Compared to other jobs, counter clerks have a growth rate described as "decline" at -4% between the years 2018 - 2028, according to the Bureau of Labor Statistics. In fact, the number of counter clerk opportunities that are predicted to open up by 2028 is -138,700.

On average, the counter clerk annual salary is $27,035 per year, which translates to $13.0 an hour. Generally speaking, counter clerks earn anywhere from $22,000 to $33,000 a year, which means that the top-earning counter clerks make $11,000 more than the ones at the lower end of the spectrum.

Once you've become a counter clerk, you may be curious about what other opportunities are out there. Careers aren't one size fits all. For that reason, we discovered some other jobs that you may find appealing. Some jobs you might find interesting include an advanced repair agent, rental agent, car rental agent, and front counter attendant.

Counter Clerk Jobs You Might Like

Counter Clerk Resume Examples

Counter Clerk Skills and Personality Traits

We calculated that 24% of Counter Clerks are proficient in Customer Service, Food Preparation, and Sales Floor. They’re also known for soft skills such as Near vision, Patience, and Communication skills.

We break down the percentage of Counter Clerks that have these skills listed on their resume here:

  • Customer Service, 24%

    Provide quality customer service -Receive and deliver customers clothing -Managed account information -Handled and managed cash drawer/ reports

  • Food Preparation, 9%

    Supervised food preparation quality and counter workers.

  • Sales Floor, 8%

    Counted merchandise on the sales floor and in stock room; assisted with inventory checks

  • Menu Items, 8%

    Promoted new menu items to generate sales.

  • Deli, 6%

    Advanced to increasingly responsible positions, culminating in supervisor role with oversight for a full-service deli.

  • Company Policies, 4%

    Ensured the highest level of customer satisfaction and dictation by company policies and opened and secured the company for daily operations.

"customer service," "food preparation," and "sales floor" aren't the only skills we found counter clerks list on their resumes. In fact, there's a whole list of counter clerk responsibilities that we found, including:

  • Arguably the most important personality trait for a counter clerk to have happens to be near vision. An example from a resume said this about the skill, "cashiers need to see well enough to scan items and process transactions accurately." Additionally, other resumes have pointed out that counter clerks can use near vision to "promoted to train new employees in the provision of excellent customer service and on the fulfillment of all job particulars. "
  • Another commonly found skill for being able to perform counter clerk duties is the following: patience. According to a counter clerk resume, "cashiers must be able to remain calm when interacting with customers." Check out this example of how counter clerks use patience: "gained skills: customer service, patience, planning, problem-solving, time management, and communication. "
  • Counter clerks are also known for communication skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a counter clerk resume: "cashiers must pay attention to customers’ questions and explain pricing." We also found this resume example that details how this skill is put to the test: "developed food preparation techniques enhancing my time management skills improved communication skills by communicating effectively with customers and co-workers"
  • In order for certain counter clerk responsibilities to be completed, the job requires the skill "customer-service skills." According to a counter clerk resume, "cashiers must be courteous and friendly when helping customers." As an example, this snippet was taken directly from a resume about how this skill applies: "manage high volume of customers in courteous manner in a fast paced environment. "
  • Another common skill for a counter clerk to be able to utilize is "dexterity." Cashiers use their hands to operate registers and scan purchases. A counter clerk demonstrated the need for this skill by putting this on their resume: "work inside counter sales receiving and shipping merchandise drove forklifts to move supplies operated flatbed truck to deliver cylinders to customers"
  • See the full list of counter clerk skills.

    After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming a counter clerk. We found that 23.2% of counter clerks have graduated with a bachelor's degree and 1.9% of people in this position have earned their master's degrees. While some counter clerks have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. In fact, our research shows that one out of every three counter clerks were not college graduates.

    Those counter clerks who do attend college, typically earn either business degrees or general studies degrees. Less commonly earned degrees for counter clerks include accounting degrees or psychology degrees.

    Once you've obtained the level of education you're comfortable with, you might start applying to companies to become a counter clerk. We've found that most counter clerk resumes include experience from Kroger, Fred Meyer, and Buehler Moving Companies. Of recent, Kroger had 37 positions open for counter clerks. Meanwhile, there are 11 job openings at Fred Meyer and 10 at Buehler Moving Companies.

    If you're interested in companies where counter clerks make the most money, you'll want to apply for positions at Kroger, Whole Foods Market, and Meijer. We found that at Kroger, the average counter clerk salary is $29,884. Whereas at Whole Foods Market, counter clerks earn roughly $29,863. And at Meijer, they make an average salary of $29,027.

    View more details on counter clerk salaries across the United States.

    If you earned a degree from the top 100 educational institutions in the United States, you might want to take a look at Walgreens, Panda Express, and Safeway. These three companies have hired a significant number of counter clerks from these institutions.

    The three companies that hire the most prestigious counter clerks are:

      What Advanced Repair Agents Do

      Advanced repair agents are skilled professionals who are responsible for creating a supportive environment for customers by offering technology-related and solution-based recommendations to solve their repair needs. These agents are required to ask their customers the right questions and listen to them carefully while taking detailed noted about their software and hardware issues. They must collaborate with other team members to diagnose technology issues by performing troubleshooting activities and using their specialty software. Advanced repair agents must also answer phone calls to assist customers in solving simple technology problems.

      In this section, we take a look at the annual salaries of other professions. Take advanced repair agent for example. On average, the advanced repair agents annual salary is $6,726 higher than what counter clerks make on average every year.

      These skill sets are where the common ground ends though. A counter clerk responsibility is more likely to require skills like "food preparation," "sales floor," "menu items," and "deli." Whereas a advanced repair agent requires skills like "consumer electronics," "client devices," "geek," and "hardware." Just by understanding these different skills you can see how different these careers are.

      Advanced repair agents tend to reach similar levels of education than counter clerks. In fact, advanced repair agents are 0.4% more likely to graduate with a Master's Degree and 0.1% less likely to have a Doctoral Degree.

      What Are The Duties Of a Rental Agent?

      Now we're going to look at the rental agent profession. On average, rental agents earn a $162 higher salary than counter clerks a year.

      Not everything about these jobs is different. Take their skills, for example. Counter clerks and rental agents both include similar skills like "customer service," "company policies," and "high volume" on their resumes.

      In addition to the difference in salary, there are some other key differences that are worth noting. For example, counter clerk responsibilities are more likely to require skills like "food preparation," "sales floor," "menu items," and "deli." Meanwhile, a rental agent might be skilled in areas such as "complete understanding," "sales goals," "service charges," and "insurance companies." These differences highlight just how different the day-to-day in each role looks.

      Rental agents may earn a higher salary than counter clerks, but rental agents earn the most pay in the real estate industry with an average salary of $40,350. On the other side of things, counter clerks receive higher paychecks in the transportation industry where they earn an average of $28,384.

      When it comes to the differences in education between the two professions, rental agents tend to reach similar levels of education than counter clerks. In fact, they're 3.1% more likely to graduate with a Master's Degree and 0.1% more likely to earn a Doctoral Degree.

      How a Car Rental Agent Compares

      Let's now take a look at the car rental agent profession. On average, these workers make higher salaries than counter clerks with a $406 difference per year.

      By looking over several counter clerks and car rental agents resumes, we found that both roles utilize similar skills, such as "customer service," "company policies," and "computer system." But beyond that the careers look very different.

      Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from counter clerk resumes include skills like "food preparation," "sales floor," "menu items," and "deli," whereas a car rental agent might be skilled in "car rentals," "accurate receipt," "sales goals," and "world-class customer service. "

      Car rental agents are known to earn similar educational levels when compared to counter clerks. Additionally, they're 0.5% more likely to graduate with a Master's Degree, and 0.4% more likely to earn a Doctoral Degree.

      Description Of a Front Counter Attendant

      Front counter attendants tend to earn a higher pay than counter clerks by about $1,204 per year.

      According to resumes from both counter clerks and front counter attendants, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "customer service," "food preparation," and "menu items. "

      Each job requires different skills like "sales floor," "deli," "customer relations," and "customer orders," which might show up on a counter clerk resume. Whereas front counter attendant might include skills like "walk-in customers," "customers needs," "delivery orders," and "food service."

      In general, front counter attendants reach similar levels of education when compared to counter clerks resumes. Front counter attendants are 0.1% more likely to earn their Master's Degree and 0.1% less likely to graduate with a Doctoral Degree.