What does a counter helper do?
Counter helper responsibilities
Here are examples of responsibilities from real counter helper resumes:
- Require to use mental math when counting back change to the customer.
- Assist customers, serve drinks and food, run the cash register and clean.
- Communicate clearly and positively with co-workers and management.
- Monitor guest for intoxication and immediately report concerns to management.
- Replace or attach bar code labels on every ammunition containers for identification and location.
- Develop leadership skills by mentoring new employees, prioritizing and delegating tasks.
- Operate large-volume cooking equipment such as grills, deep-fat fryers.
- Monitor guest for intoxication and immediately report concerns to management.
Counter helper skills and personality traits
We calculated that 19% of Counter Helpers are proficient in POS, Customer Service, and Food Orders. They’re also known for soft skills such as Physical strength, Communication skills, and Customer-service skills.
We break down the percentage of Counter Helpers that have these skills listed on their resume here:
- POS, 19%
Trained new coworkers on POS system, restaurant policies and procedures.
- Customer Service, 12%
Provided excellent customer service when interacting with all customers to improve sales and retention while consistently working extremely busy shifts.
- Food Orders, 12%
Worked cash register, handled customer food orders, delivered excellent customer service
- Customer Satisfaction, 7%
Handled unsatisfied customers by using my problem solving skills employing a variety of strategies resulting in higher customer satisfaction.
- Customer Complaints, 6%
Handled customer complaints, both in person and over the phone, and tried to resolve problems.
- Steam Tables, 5%
Managed the steam table to ensure proper holding temperatures and fresh food.
Common skills that a counter helper uses to do their job include "pos," "customer service," and "food orders." You can find details on the most important counter helper responsibilities below.
Physical strength. To carry out their duties, the most important skill for a counter helper to have is physical strength. Their role and responsibilities require that "food and beverage serving and related workers need to be able to lift and carry stock and equipment that can weigh up to 50 pounds." Counter helpers often use physical strength in their day-to-day job, as shown by this real resume: "strengthened teamwork skills, fiscal responsibility, accounting, customer satisfaction, multilingual communication, etc. "
Communication skills. Another soft skill that's essential for fulfilling counter helper duties is communication skills. The role rewards competence in this skill because "food and beverage serving and related workers must listen carefully to their customers’ orders and relay them correctly to the kitchen staff so that the orders are prepared to the customers’ request." According to a counter helper resume, here's how counter helpers can utilize communication skills in their job responsibilities: "demonstrate excellent customer service skills, communication skills, teamwork skills, and hospitality. "
Customer-service skills. This is an important skill for counter helpers to perform their duties. For an example of how counter helper responsibilities depend on this skill, consider that "food service establishments rely on good food and customer service to keep customers and succeed in a competitive industry." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a counter helper: "inputted customer orders into computer system and ensured the order was correct before handing to customer. ".
The three companies that hire the most counter helpers are:
- Panda Express24 counter helpers jobs
- Advance Auto Parts2 counter helpers jobs
- Baker's Crust2 counter helpers jobs
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Compare different counter helpers
Counter helper vs. Snack bar attendant
These skill sets are where the common ground ends though. The responsibilities of a counter helper are more likely to require skills like "steam tables," "computer system," "guest inquiries," and "phone orders." On the other hand, a job as a snack bar attendant requires skills like "food handling," "cash handling," "cleanliness," and "customer transactions." As you can see, what employees do in each career varies considerably.
Snack bar attendants really shine in the manufacturing industry with an average salary of $29,732. Comparatively, counter helpers tend to make the most money in the hospitality industry with an average salary of $27,239.The education levels that snack bar attendants earn slightly differ from counter helpers. In particular, snack bar attendants are 0.2% more likely to graduate with a Master's Degree than a counter helper. Additionally, they're 0.0% more likely to earn a Doctoral Degree.Counter helper vs. Salad bar attendant
In addition to the difference in salary, there are some other key differences worth noting. For example, counter helper responsibilities are more likely to require skills like "pos," "customer satisfaction," "customer complaints," and "steam tables." Meanwhile, a salad bar attendant has duties that require skills in areas such as "salad bar," "cleanliness," "dishes," and "kitchen equipment." These differences highlight just how different the day-to-day in each role looks.
Average education levels between the two professions vary. Salad bar attendants tend to reach similar levels of education than counter helpers. In fact, they're 0.8% less likely to graduate with a Master's Degree and 0.0% less likely to earn a Doctoral Degree.Counter helper vs. Deli attendant
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a counter helper is likely to be skilled in "food orders," "customer satisfaction," "steam tables," and "computer system," while a typical deli attendant is skilled in "cleanliness," "cash handling," "food handling," and "safety regulations."
Deli attendants typically earn similar educational levels compared to counter helpers. Specifically, they're 0.5% less likely to graduate with a Master's Degree, and 0.2% less likely to earn a Doctoral Degree.Counter helper vs. Concession stand attendant
Types of counter helper
Updated January 8, 2025
