Counter intelligence agent education requirements

1. Customer Experiences with Contact Center AI - Dialogflow CX

In this series, learn how to design customer conversations using Contact Center Artificial Intelligence (CCAI). You’ll use Dialogflow CX to create virtual agents and test them using the simulator. Learn to add functionality to access data from external systems, making virtual agents conversationally dynamic. You'll be introduced to testing methods, connectivity protocols, APIs, environment management, and compliance measures. Learn best practices for integrating conversational solutions with...

2. Customer Experiences with Contact Center AI - Dialogflow ES

In this series, learn how to design customer conversations using Contact Center Artificial Intelligence (CCAI). You’ll use Dialogflow ES to create virtual agents and test them using the simulator. Learn to add functionality to access data from external systems, making virtual agents conversationally dynamic. You'll be introduced to testing methods, connectivity protocols, APIs, environment management, and compliance measures. Learn best practices for integrating conversational solutions with...

3. Desktop IT Support Level 1 & 2 in real life (Troubleshooting

4.2

(1,443)

Learn everything in real life Troubleshooting for IT Help Desk , Helpdesk , IT Support , System Administration and IT...

4. Zendesk for Customer Service Agents Training Course

4.6

(1,065)

How to provide great customer support using Zendesk, a course for beginners...

5. Adding a Phone Gateway to a Virtual Agent

This is a self-paced lab that takes place in the Google Cloud console. In this lab you will continue working on your Pigeon Travel virtual agent and add a phone gateway to allow users to call into your virtual agent...

6. CVS Health Call Center Customer Service

The demand for call center customer service representatives is huge, there are thousands of open job roles in the US alone. If you are someone that enjoys talking to people and solving problems and are ready for new experiences, then this program is right for you. Customer service in a call center is an exciting career where every day is a new day and a new adventure. If you're considering a career in retail customer service and you're someone who is passionate about providing exceptional...

7. Computer Hardware, Operating System and Networking

4.1

(314)

For Any Graduates/Engineering/Diploma/Arts & Science/Freshers/Home Users/Individuals/Desktop Support/FM/Service Engineer...

8. Your Customer Service Toolbox: Best Practices for Beginners

4.5

(4,101)

Excel as a front-line customer service agent using problem-solving & relationship-building skills, etiquette, and more...

9. Computer Hardware and Software

This course provides foundational understanding of how computers process information through hardware and software. You will investigate the world of Information Technology (IT) and survey hardware components, mobile devices, operating systems, programs and apps, network fundamentals, the Internet, and touch on security and ethics...

10. Customer Service & Support For Customer Service Executives

4.5

(941)

Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

11. Zendesk for Customer Service Agents-Complete Training Course

4.7

(317)

Learn how to use all available options of Zendesk and manage your tickets like a real PRO. This is a complete training...

12. Customer Service, Customer Support, And Customer Experience

4.6

(2,666)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

13. Customer Service Foundation

4.5

(290)

An introductory course about understanding the foundations of Customer Service...

14. IT Support Technical Skills Helpdesk

4.7

(1,561)

Hands-on Technical skills for IT Support Learners...

15. Customer Service

4.6

(11,267)

How to Approach New Customers and Maintain Existing Ones...

16. Customer Service Fundamentals: Putting People First

4.4

(313)

Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...

17. [2023] Customer Service 2.0: Learn Digital Customer Service

4.5

(3,956)

Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

18. Start Improving Customer Service

4.8

(2,040)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

19. Customer Service Mastery: Delight Every Customer

4.7

(18,204)

Master Customer Service using this practical customer care course...