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Counter intelligence agent skills for your resume and career
15 counter intelligence agent skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Performed electronic troubleshooting, replaced hardware, repaired operating system problems, sold technical services, and provided general customer service.
- Coordinated the resolution of escalated customer service issues to deliver optimal customer satisfaction within Best Buy standard operating procedure guidelines.
2. Phone Calls
Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.
- Received telephone calls and handle customer-related issues; direct other phone calls to appropriate personnel or take messages.
- Answered phone calls and provided information on availability of flights and dates.
3. Computer Repair
- Maintained overall organization of computer repair bench and agents to deliver professional service to our clients.
- Performed computer repairs and hardware/software installations for Best Buy customers.
4. Troubleshoot
Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
- Diagnose, repair and troubleshoot PC's, Mac's, cellular devices and all forms of home technology.
- Created Service Orders and precise notes to troubleshoot and discuss issues with other Agents.
5. Service Solutions
- Performed basic testing of laptops, desktops, tablets, televisions and cameras to determine product needs and service solutions.
- Checked in and tested products to determine product requirements and service solutions.
6. Virus Removal
- Performed tasks such as hardware and software installation, virus removal, operating system installation and repair, etc.
- Swapped components while grounded, conducted virus removal, and basic preventative maintenance checks and services (PMCS).
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- Diagnosed and repaired Windows, Mac OS X, and occasionally Linux based systems.
- Lead support person for Mac OS X, Mac for Office, and iWorks.
8. PCS
- Performed troubleshooting of PCs and researched hardware/software issues, used various software, GS, BestBuy, and multimedia.
- Tested PCs, laptops, printers and other consumer electronics for repair or shipment to service center.
9. Laptop Computers
- Preformed hardware and software related corrections on desktop/laptop computers.
- Repaired or replaced faulty components on customer's desktop and laptop computers.
10. Computer System
- Set up new computer systems including installing software, applications, operating systems and hardware to customer specifications.
- Repaired computer systems to improve dependability, promptness and efficiency of operation.
11. Computer Software
- Provide technical support to end users for computer software and hardware.
- Repaired computer software and replaced hardware on computer as well.
12. In-Store Sales
- Facilitate in-store sales, provide product information for customers and suggest software
- Facilitated in-store sales, product installations, technical troubleshooting, and service upgrades.
13. Software Issues
Software issues are challenges related to the software installed in a computer that can be resolved by troubleshooting, bug fixes, and in extreme cases by a programmer. Software issues can cause the software to lag in the system, malfunction, or affect the entire function of the computer system in general.
- Worked directly with customers to resolve hardware and software issues with any electronic device in an efficient and friendly manner.
- Assisted customers within the Precinct s Standard Operating Platform; Diagnose and resolve technical hardware and software issues.
14. Software Installation
- Initial setup of newly purchased electronics including software installation, data migration and hardware upgrades.
- Worked with clients to determine configuration needs and performed custom software installation/setup.
15. Geek
- Developed software/scripts to improve Geek Squad/Best Buy operations.
- Implemented administrative activities for geek squad precinct.
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List of counter intelligence agent skills to add to your resume
The most important skills for a counter intelligence agent resume and required skills for a counter intelligence agent to have include:
- Customer Service
- Phone Calls
- Computer Repair
- Troubleshoot
- Service Solutions
- Virus Removal
- Mac OS X
- PCS
- Laptop Computers
- Computer System
- Computer Software
- In-Store Sales
- Software Issues
- Software Installation
- Geek
- CIA
- Electronic Devices
- Product Sales
- Sales Floor
- Apple
- Android
- Computer Issues
- Intelligence Reports
- Linux
- Service Orders
- Customer Issues
- Windows XP
- Retail Environment
- Consumer Electronics
- Computer Problems
- Data Recovery
- Customer Support
- Software Problems
- Customer Computers
- Precinct
- Client Issues
- Technical Issues
- Troubleshot
- Hardware Upgrades
- Technical Problems
- Computer Diagnostics
- Cell Phones
- Data Transfers
- Video Cards
- Technical Assistance
- HDD
- Toshiba
- Hardware Diagnostics
- Computer Services
- Software Repairs
Updated January 8, 2025
