Counter manager job description

By fulfilling the main mission of this role, you will contribute to all of the 5 pillars of the Group strategy: people-centric, brand-builder, consumer-obsessed, digitally minded, and commitment to responsible beauty.

• Lead through empowerment and teach by example.
• Motivate counter staff to meet daily sales goals and review specific goals for focus products.
• Communicate upcoming in-store events and promotions with all counter staff. Maintain a daily communication log – keep everyone informed of prior events and daily priorities. Assign individual counter maintenance duties.
• Uncover networking/outsourcing opportunities.
• Recruit, develop and retain top talent for the counter. Consistently assess and provide ongoing performance feedback to all levels of the counter team. Recognize performance issues in a timely manner and partner with Account Executive to develop corrective action plans for resolution. Track personal/BA’s sales and service performance daily/weekly/monthly and provide feedback to encourage and motivate positive sales and service results.
• Achieve overall retails sales and event goals.
• Ensure all team members are achieving Club Clarins goals. Responsible for promoting our loyalty program.

You are:

• Customer-focused, results-oriented and brand addicted
• Comfortable demonstrating products on the customer
• Customer service oriented
• Confident, positive and self-motivated

You have:

• Prior cosmetics experience
• Minimum of 4-6 years of successful in-store sales experience, as well as, managerial experience
• Ability to handle multiple projects, review and prepare event schedules and meet critical deadlines
• Good interpersonal skills and sales experience
• Strong sales ability and interpersonal skills
• Ability to create activity and animation
• Bilingual is a plus

We have:

• Standout brands: Clarins, My Blend
• Distinctive, high-quality products and services
• A longstanding commitment to social, economic and ecological initiatives
• Growth opportunities
• Learning & Development
• An attractive compensation and benefits package

If you have a curious mind and are always questioning how things can be done better, the ability to take risks and accept new challenges, join us!

If you are results oriented, a team leader, and thrive in a commissioned sales environment, this is the place for you to build your career. As a member of our beauty team, you'll play a dual role-part artist, part teacher.
*A day in the life…*

* Build long-lasting relationships with customers who have a passion for the latest cosmetics, beauty and fragrance trends. From greeting them in the store and suggesting new styles to checking in with them later and inviting them to exclusive events and promotions
* Give honest, tactful feedback and guidance to customers on beauty products
* Set and exceed company and personal sales goals while supporting the goals of the team
* Build and maintain strong vendor relationships to maximize business results
* Manage the scheduling and execution of vendor events and promotions
* Be a great team player by doing your part to keep the department ready for its close-up, including stocking, re-merchandising, display, merchandise transfers and light cleaning

*You own this if you have…*

* Competitive drive and entrepreneurial confidence to succeed in a commission-based environment
* The ability to positively and proactively handle customer concerns and prioritize multiple tasks in a fast-paced environment
* Excellent communication and interpersonal skills
* A high level of ownership, accountability and initiative
* The ability to work a flexible schedule based on business needs, including evenings and weekends

*We've got you covered…*

Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

* Medical/Vision, Dental, Retirement and Paid Time Away
* Life Insurance and Disability
* Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

© 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

*Pay Range Details*

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

* NY: $26.75-$27.85 Hourly
* Our commission salespeople make on average a range from $17 per hour to more than $100 per hour depending on individual sales performance.
* US Average Rate: $27.00

Job Types: Full-time, Part-time, Temporary, Commission

Pay: $26.75 - $27.85 per hour

Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Monday to Friday
* Weekend availability
* Weekends only
Shift:
* 8 hour shift
* Day shift
* Evening shift
* Morning shift
Weekly day range:
* Every weekend
* Monday to Friday
* Weekend availability
* Weekends only

Work Location: One location

The Cosmetics Counter Manager reports to the Sales Team Manager/Store Manager and ensures the uniform execution of the Belk direction within their store. Is responsible for meeting and exceeding goals established by Belk and the cooperative vendor by coaching associates on how to sell custom-fit service and build long-term customer relationships.
* Development- Responsible for:
* Analyzing daily/weekly/monthly business and recommend strategies to impact business to Store Management and Vendor Account Executive
* Managing the achievement of counter sales plan by helping each associate meet or exceed personal SPH goals based on counter volume standard
* Recruiting, interviewing and retaining quality staff
* Open positions kept to no more than 2 weeks average
* Development of bench strength in existing staff
* Recommend candidates for promotion/added responsibility
* Implementing effective scheduling to guarantee proper coverage at all times based on business needs
* Staffing according to daily/weekly/monthly sales plan to maximize counter productivity
* Utilizing Belk/Store promotional calendar to maximize associate SPH
* Communicating information clearly and consistently to the selling team by using the following skills:
* Maintaining and enhance self esteem
* Focusing on specific behavior outcomes
* Using reinforcement techniques
* Asking for Feedback
* Setting Goals and Follow up Dates
* Conducting team meetings prior to major events and launches; conduct brief Beauty Advisor touch-base meetings on a regular basis
* Communicating inventory needs to store management
* Sales - Responsible for:
* Meeting or exceeding personal sales per hour goals
* Being a role model and demonstrating excellent selling skills and customer service.
* Executing successful promotions and special events/pre-sells/GWP's
* Driving sales through customer clienteling
* Work with store management to optimize business to business
* Achieving assigned $ line goal
* Identifying and reducing shrinkage in area
* Customer Service - Responsible for:
* Meeting or exceeding SPH goal
* Meeting or exceeding credit application goals
* Thanking each customer by name following a purchase
* Handling each transaction efficiently and accurately
* Providing a high level of Customer Service to support Customer Satisfaction Surveys (CSS)
* Building customer clientele base
* Recording and protecting personal identifying customer information
* General Responsibilities:
* Coordinate and maintain floor and stock areas consistent with store standards in presentation and hygiene requirements
* Unpacking new merchandise deliveries in a timely manner should be stored in a place that does not obstruct customer access to the department
* Ensuring timely set-up including signage for promotional events
* Following procedures for all systems including AIR, counts, markdowns, retickets, inventory control, and RTV's
* Maintaining Belk and vendor professional dress standards (uniforms) and appearance
* Cooperating with fellow associates and management
* Complying with store policies concerning attendance, tardiness, and associate handbook
* Accepting additional duties or share responsibilities during busy times and/or as requested by Sales Team Manager/Assistant Store Manager/Store Manager
* Assisting with all non-sell duties as assigned by Sales Team Manager/Assistant Store Manager/Store Manager where appropriate
* Maintaining open lines of communication with store management, account executive, and vendor management

Minimum Education & Experience:

* No education requirement
* 3-5 years of retail experience
* 1-3 years supervisory experience
* Excellent organization skill

Knowledge / Skills Requirements:

* Ability to use computer keyboard, standard telephone, POS terminal and other related business equipment
* Hand manipulation to remove sensor tags
* Task demands vary in each department because of the different types of merchandise
* Ability to apply treatment/make-up to customers face

Physical Requirements:

* Ability to push / pull 100-500 pounds when moving stock carts
* Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxes
* Must be able to work a flexible schedule including evenings & weekends, due to shift rotation