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Become A Counter Person

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Working As A Counter Person

  • Interacting With Computers
  • Performing for or Working Directly with the Public
  • Getting Information
  • Selling or Influencing Others
  • Resolving Conflicts and Negotiating with Others
  • Deal with People

  • Unpleasant/Angry People

  • $30,000

    Average Salary

What Does A Counter Person Do At Penske Automotive Group

* include the following.
* Other duties may be assigned.
* Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and
* efficient manner.
* Informs customers of companion part requirements and specials, and ensures that the customer is
* exposed to the full product line.
* Answers phone calls, providing price quotes and other information.
* Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in
* line with the estimate.
* Provides high level of service to internal and external customers.
* Pulls and fills orders from stock.
* Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
* Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
* Notifies the service advisor and the customer when special ordered parts have been received.
* Notifies the body shop when all parts have arrived and when they will be delivered.
* Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and
* job number.
* Follows up on back-ordered parts.
* Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not
* picked up or required.
* Replenishes assigned inventory daily.
* Assists outside sales representatives with their orders.
* Makes sure all internal requests for parts are billed on service repair order.
* Receives payment from retail customers or obtains credit authorization.
* Ensures that all charge sales are signed by the customer.
* Ensures that all customers receive their copy of the invoice.
* Issues credit for parts returned, ensuring that the original invoice, or its number, is available so
* that purchase and pricing can be verified.
* Issues and tracks requested shop tools to technicians.
* Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.
* Sets up orders for daily shipment, delivery, or pick-up.
* MARGINAL DUTIES**include the following.
* Other duties may be assigned.
* Solicits assigned accounts by phone.
* Keeps front and rear counter areas clean and uncluttered.
* Cleans computer terminals and printers daily.
* Participates in all training programs that are made available.
* Keeps current on new products and product updates.
* Participates with the parts manager in maintaining a lost sales tracking program.
* Maintains professional appearance.
* ADDITIONAL RESPONSIBILITIES
* Arrives to work on time.
* Follows instructions from a supervisor.
* Interacts effectively with co-workers.
* Understands and follows work rules and procedures.
* Accepts constructive criticism

What Does A Counter Person Do At Hawk Chevrolet Cadillac

* Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner Inform customers of companion part requirements and specials, and ensure that the customer us exposed to the full product line Answer phone calls, providing price quotes and other information and providing a high level of service Notify the parts manager of any safety issues Notify the service advisor and the customer when special ordered parts have been received Help put away and process GM morning order Look up and sell parts to all customers: shop, over the counter, wholesale, and by phone Follow up with wholesale customers on possible sales Fill and stay on top of assorted bulk items (coolant, trans-fluid, windshield washer solvent, oil filters, etc.) Follow up on back ordered parts Pull and fill orders from stock Provide high level service to internal and external customers Ensure that all customers receive their copy of the invoice Keep front and rear counter areas clean and uncluttered Participate in all training programs that are made available Keep current on new products and product updates Maintain professional appearance and adhere to company dress code CompetenciesStanding, walking, and sitting are regularly required.
* Stooping and squatting may be requirements of this position.
* Lifting of light, moderate, to heavy and initial pushing/pulling parts are required frequently.
* Reaching below, at, and above shoulder level is required occasionally.
* Ordinary conversational talking and hearing are required constantly.
* Other talking and hearing are required frequently for telephone calls, intercom, and beeper calls.
* Seeing requiring near and far acuity, the ability to adjust focus, and depth perception is required frequently in dealing with customers and obtaining the correct parts.
* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
* Must be able to lift a minimum of 50 lbs.
* Hawk Chevrolet/Cadillac/Mazda/Subaruis proud to be an automotive leader in our community.
* We offer competitive pay plans designed to take care of top performers.
* We are a group of fast paced technologically advanced dealerships.
* If you are looking for a long term home and a great opportunity then apply today! All applicants must pass pre-employment testing to include a pre-employment drug test.
* We are an equal opportunity employer.
* Associated topics: agricultural, chrysler jeep, dealer, duty, napa, parts, retail, salesman, salesmen

What Does A Counter Person Do At Ken Garff

* Ensure that customer complaints are handled tactfully, promptly, with genuine concern, and according to the dealership’s guidelines; deals directly with customer complaints stemming from parts issues.
* Encourage the sale of branded parts.
* Develop, enforce and monitor specific guidelines for dealing and communicating with customers to foster exceptional customer satisfaction.
* Guarantee that customer service telephone inquiries are handled quickly and effectively.
* Schedule regular efforts to improve the efficiency of customer/Parts Department interactions and transactions
* Establish processes to ensure accuracy between inventory and computer records, assist and perform inventory cycle counts and accurate part reption or check-in.
* Refresh accessory displays and coordinate with Sales Manager in ensuring an accessory vehicle is available.
* Act as the liaison to the Service Manager fostering close cooperation over parts supply for servicing work issues.
* Monitor the work flow in the parts department and intervene as needed to ensure the work is completed on time and technician needs are met.
* Make warranty and billing adjustments.
* Monitor backorders daily ensuring deliveries are shipped and received as quickly as possible
* Implement and oversee stock checks in line with company standards and procedures

What Does A Counter Person Do At Progressive Auto Group

Identifying correct parts in catalogue system Charging and costing parts out Basic inventory control functions Coding special order parts Recording lost sales and emergency purchases Taking care of customer over the phone and at parts counter We offer: Competitive wages Paid vacation and sick days 401K retirement plan Medical plans with a prescription drug program and dental benefits Life insurance Associated topics: auto parts manager, counter person, counterman, counterperson, dealership, department, duty, outside, recycling

What Does A Counter Person Do At Luxury Auto Dealer

Provide high level of service to internal and external customersSell parts at the counter to wholesale and / or retail customersMust be professional and efficient when working with customers and coworkersProvide support with telephone calls from both wholesale and retail accounts, supplying pricing quotes and answering questions directed from customersPromote additional parts sales by suggesting related items and seasonal linesNotify Parts Manager of out of stock parts or shop materials and report any discrepancies that need immediate attentionTake the initiative to exceed customer satisfaction, even if it requires over coming obstaclesResolve disputes and difficulties with professionalism and composureHigh School diploma or equivalentExcellent verbal and written communication skillsSales experience preferredProficient knowledge of the dealership's computer systemsMust be a team player with impeccable honesty and integrityDrug Screen and Back ground check

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Top Skills for A Counter Person

  1. Service Department
  2. Customer Service
  3. Delivery Orders
You can check out examples of real life uses of top skills on resumes here:
  • Assisted service department with transportation of customer vehicles.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Coordinate delivery orders of auto parts with delivery department.
  • Fulfilled customer orders * Tracked inventory and managed product order process * Handled food preparation
  • Reviewed new customer orders and requests and manually entered data into a centralized database.

Counter Person Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 6,239 Counter Person resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Counter Person Resume

View Resume Examples

Counter Person Demographics

Gender

Male

47.2%

Female

43.4%

Unknown

9.4%
Ethnicity

White

64.2%

Hispanic or Latino

16.7%

Black or African American

9.9%

Asian

5.6%

Unknown

3.5%
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Foreign Languages Spoken

Spanish

67.3%

French

6.7%

Italian

3.6%

German

3.0%

Arabic

3.0%

Portuguese

2.4%

Japanese

2.4%

Hindi

1.2%

Mandarin

1.2%

Bengali

1.2%

Albanian

1.2%

Chinese

1.2%

Urdu

1.2%

Swedish

0.6%

Turkish

0.6%

Hmong

0.6%

Khmer

0.6%

Russian

0.6%

Tibetan

0.6%

Nepali

0.6%
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Counter Person Education

Schools

University of Phoenix

11.5%

Suffolk County Community College

9.8%

Nassau Community College

7.8%

Temple University

6.4%

The Academy

5.8%

Bergen Community College

5.1%

Borough of Manhattan Community College of the City University of New York

4.7%

Lincoln Technical Institute

4.7%

Essex County College

4.4%

Brookdale Community College

4.4%

Kaplan University

4.4%

New York University

4.1%

Universal Technical Institute

4.1%

Community College of Philadelphia

3.4%

Ashford University

3.4%

Camden County College

3.4%

State University of New York Albany

3.4%

Pennsylvania State University

3.1%

Manhattan College

3.1%

Johnson & Wales University

3.1%
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Majors

Business

18.0%

Automotive Technology

12.1%

Criminal Justice

9.1%

General Studies

7.7%

Psychology

6.2%

Accounting

5.2%

Liberal Arts

4.9%

Nursing

4.3%

Health Care Administration

4.2%

Medical Assisting Services

4.2%

Communication

3.1%

Graphic Design

3.1%

Education

2.8%

Culinary Arts

2.4%

English

2.4%

Cosmetology

2.3%

Computer Science

2.2%

Biology

2.1%

Management

2.0%

Fine Arts

1.9%
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Degrees

Other

44.0%

Bachelors

22.5%

Associate

19.0%

Certificate

8.1%

Diploma

3.1%

Masters

2.4%

License

0.4%

Doctorate

0.3%
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