Counter person job description

25 lbs to 50 lbs

infrequently

Reaching and/or lifting overhead

on a regular basis

Climbing

stairs

Repetitive hand/finger movement

on a regular basis

Grasping/grabbing with hands

on a regular basis

Pushing and Pulling

on a regular basis

Expectations

General Expectations

Devote himself/herself to insuring satisfaction to customers.

Determine management, production and quality requirements by asking questions and listening.

Attend company meetings as required.

Maintain a follow-up system that encourages follow through with assigned projects.

Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Understand the terminology of the business and keep abreast of technology changes in products and services.

Know and understand the federal, state and local requirements which govern the company’s business.

Follow lawful directions from supervisors.

Understand and follow work rules and procedures.

Participate in performance management.

Interact well with others and be a positive influence on employee morale.

Uphold the company’s non-disclosure and confidentiality policies and agreements.

Work evening, weekend and holiday work hours as required.

Job-Specific Expectations

Take and fill orders for service technicians promptly and efficiently, helping service technicians as needed to determine which parts and accessories are required for each job.

Communicate with the service technicians to verify that your department is meeting their parts and accessories requirements.

Make suggestions when appropriate regarding specific parts and accessories that may be needed for each job.

Provide information regarding the associated cost of parts required on repair orders.

Keep inventory control system and parts catalog up to date.

Inform service personnel when back ordered or special order parts are received.

Accept and follow through on lawful directions from supervisors.

Be polite and friendly, greet customers promptly and deliver exceptional customer service.

Actively seek and obtain a thorough knowledge of parts history, merchandise and automobile service. Be able to communicate this knowledge as needed to adequately meet demands while maintaining good inventory turn ratios.

Work with the parts and accessories manager and aid in reaching set goals for profitability and sales of parts and accessories.

Work with multiple customers at once if needed while still providing individual customer satisfaction.

Keep customer mailing lists up to date.

Work with customers to determine parts and accessories needs and explore merchandise in catalogs. Draw attention to any new merchandise, specials, and sales, as well as suggest supplementary products that may supplement the customers initial purchase.

Conduct telephone transactions courteously and promptly. Inform customers and dealership staff when appropriate regarding any new merchandise, specials and sales.

Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.

Be precise in all cash register transactions, taking accurate credit card and cash payments for purchases.

In accepting delivery of and processing merchandise from distributors, verify merchandise according to purchase invoice and record merchandise into inventory. Prepare the product for presentation on the showroom floor.

Make sure that the merchandise displays are dusted, clean, fully stocked, and appealing to customers.

Become proficient and familiar with computer systems necessary for parts and accessories management.

Periodically carry out physical inventory of merchandise.

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We're not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!

Ken Garff Hyundai Surprise, a Ken Garff Automotive Dealership, is currently looking for a talented Parts Back Counter Sales Associate that aligns with our core values and acts with respect, intelligence, greatness, honesty and teamwork.

As a group, we aim to become the most esteemed automotive group by treating people R.I.G.H.T and creating lifetime customers!
Here's why you'll want to work here:
Paid training and real career growth Competitive compensation package Great people with a great culture Paid Time Off and 401k with Company match Medical, Dental, Vision, Short and Long-term disability, AD&D and Life InsuranceYear-end bonus program for all employees (Garff Giveback) Employee discounts on Vehicle Purchase, Parts, Service and More!

Here's what you'll be doing:
Ensure that customer complaints are handled tactfully, promptly, with genuine concern, and according to the dealership's guidelines; deals directly with customer complaints stemming from parts issues Encourage the sale of branded parts Schedule regular efforts to improve the efficiency of customer/Parts Department interactions and transactions Establish processes to ensure accuracy between inventory and computer records Refresh accessory displays and coordinate with Sales Manager in ensuring an accessory vehicle is available Monitor the workflow in the parts department and intervene as needed to ensure the work is completed on time and technician needs are met Make warranty and billing adjustments Monitor backorders daily ensuring deliveries are shipped and received as quickly as possible Ensure that all dealership purchases are properly accounted for before payment is made Assure that all parts are properly tagged to ensure that the dealership recovers full credit from the factory Assist in collecting on overdue accounts Notify all special-order customers upon arrival of parts

Here's what you'll need:
2 or more years of experience in an automotive parts department preferred Ability to read and comprehend job-related instructions and information whether electronic or paper-based Deals creatively and logically with any problems that arise, while expressing empathy for customers and their problems High School diploma or equivalent required Must have the ability to move about the parts department and have computer skills Ability to meet the physical requirements of the role (i.e. lift over 50lbs.) Valid in-state driver's license with driving record that adhere to company standards

We are an Equal Opportunity Employer
(( We Hear You ))

Job DescriptionCome join a great team! Seeking an experienced parts counter person with a positive attitude. CDK experience helpful but not necessary. Very busy wholesale and service business that continues to grow. We offer competitive wages, medical, 401K and PTO.Reports to the Parts Manager
Qualifications

Education
High school diploma or the equivalent.

Other
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.

Physical Requirements

Surroundings
spend time indoors in air-conditioned areas.

Sitting
on a regular basis

Standing
on a regular basis

Walking
on a regular basis

Bending, twisting and/or stooping
on a regular basis

Kneeling and/or Squatting
on a regular basis

Lifting
25 lbs to 50 lbs
infrequently

Reaching and/or lifting overhead
on a regular basis

Climbing
stairs

Repetitive hand/finger movement
on a regular basis

Grasping/grabbing with hands
on a regular basis

Pushing and Pulling
on a regular basis

Expectations

General Expectations
Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company’s business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company’s non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.

Job-Specific Expectations
Take and fill orders for service technicians promptly and efficiently, helping service technicians as needed to determine which parts and accessories are required for each job.
Communicate with the service technicians to verify that your department is meeting their parts and accessories requirements.
Make suggestions when appropriate regarding specific parts and accessories that may be needed for each job.
Provide information regarding the associated cost of parts required on repair orders.
Keep inventory control system and parts catalog up to date.
Inform service personnel when back ordered or special order parts are received.
Accept and follow through on lawful directions from supervisors.
Be polite and friendly, greet customers promptly and deliver exceptional customer service.
Actively seek and obtain a thorough knowledge of parts history, merchandise and automobile service. Be able to communicate this knowledge as needed to adequately meet demands while maintaining good inventory turn ratios.
Work with the parts and accessories manager and aid in reaching set goals for profitability and sales of parts and accessories.
Work with multiple customers at once if needed while still providing individual customer satisfaction.
Keep customer mailing lists up to date.
Work with customers to determine parts and accessories needs and explore merchandise in catalogs. Draw attention to any new merchandise, specials, and sales, as well as suggest supplementary products that may supplement the customers initial purchase.
Conduct telephone transactions courteously and promptly. Inform customers and dealership staff when appropriate regarding any new merchandise, specials and sales.
Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
Be precise in all cash register transactions, taking accurate credit card and cash payments for purchases.
In accepting delivery of and processing merchandise from distributors, verify merchandise according to purchase invoice and record merchandise into inventory. Prepare the product for presentation on the showroom floor.
Make sure that the merchandise displays are dusted, clean, fully stocked, and appealing to customers.
Become proficient and familiar with computer systems necessary for parts and accessories management.
Periodically carry out physical inventory of merchandise.